AVEVA Licensing System 4.1 User Guide

AVEVA Licensing System 4.
1
User Guide
AVEVA Solutions Limited
Disclaimer
1.1 AVEVA does not warrant that the use of the AVEVA software will be uninterrupted, error-free or free from viruses.
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including any loss suffered by the user resulting from the inaccuracy or invalidity of any data created by the AVEVA
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negligence) or otherwise.
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of the AVEVA software shall be limited to 100% of the licence fees paid in the year in which the user's claim is brought.
1.4 Clauses 1.1 to 1.3 shall apply to the fullest extent permissible at law.
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the AVEVA software was purchased, the clauses in the software licence shall take precedence.
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The AVEVA software described in this guide is to be installed and operated strictly in accordance with the terms and
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© Copyright 2012 to current year. AVEVA Solutions Limited and its subsidiaries. All rights reserved. AVEVA shall not be
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modification of the AVEVA software or associated documentation.
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AVEVA™, AVEVA Everything3D™ and AVEVA E3D™ are registered trademarks of AVEVA Solutions Limited or its
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3rd Party Software

The copyright, trademark rights, or other intellectual property rights in any other product or software, its name or logo
belongs to its respective owner.
The following 3rd party software is included in some of the AVEVA products contained in this Online Help:
• Based on Teigha® from the Open Design Alliance.
• Microsoft® Office Fluent™ user interface. Fluent is a trademark of Microsoft Corporation and the Fluent user
interface is licensed from Microsoft Corporation. The Microsoft Office User Interface is subject to protection under
U.S. and international intellectual property laws and is used by AVEVA Solutions Limited under license from
Microsoft.
• DevExpress® redistributables are used by AVEVA under license from Developer Express Inc. Copyright © 2000-
2014 Developer Express Inc.
• 3D input device development tools and related technology are provided under license from 3Dconnexion. ©
3Dconnexion 1992 - 2013. All rights reserved.
AVEVA Licensing System User Guide
Revision Sheet
Date Version Comments / Remarks

February 2018 4.1 Initial issue
Contents Page
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1:1
AVEVA License System Console. . . . . . . . . . . . . . . . . . . . . . . . . . . . 2:1
Licenses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2:2
Start/Stop . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2:8
Query/Configure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2:9
Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2:12
Sentinel RMS License Manager Administration. . . . . . . . . . . . . . . . 3:1

Reservation File Characteristics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3:1
Creating the Reservation File . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3:2
Three Redundant License Servers . . . . . . . . . . . . . . . . . . . . . . . . . . 4:1

Setting up Redundant License Servers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4:1
Configuration and installation of the Three Redundant Server License Files . 4:2
RULES Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5:1

RULES System and Port Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5:1
RULES Client Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5:1
RULES as a proxy to RMS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5:2
Frequently Asked Questions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6:1

What should I do if the error "Unable to start as AVEVA_LICENSING environment
variable is unset" is displayed? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6:1
How to generate the ALS Server Locking Criteria? . . . . . . . . . . . . . . . . . . . . . . 6:2
© Copyright 1974 to current year. i 4.1

AVEVA Solutions Limited and its subsidaries.
All rights reserved.
What should I do if AVEVA-Server-name-info.txt file does NOT have a UUID? 6:2

What should I do if AVEVA-Server-name-info.txt file does NOT have an Ethernet
address? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6:3
What should I do if I get the error 'locking-code mismatch' during the license file
installation? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6:5
Where is the composite locking criteria code in ALS license file? . . . . . . . . . . 6:5
How can I check the machine is in the same state as the license code? . . . . . 6:5
How to check that the output from echoid.exe is the same as from running
Wechoid.exe? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6:6
What should I do if I get the error 'locking code mismatch' during the license file
installation even though I specified the correct values? . . . . . . . . . . . . . . . . . . 6:7
How do I specify all TCP and UDP ports for ALS through a firewall?. . . . . . . . 6:8
How can I see users accessing my ALS/RMS license server? . . . . . . . . . . . . . 6:9
What should I do if FLEXlm lmstat-a does not show new RMS secured product
usage? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6:11
How do I perform a silent installation of the ALS Client configuration Tool? 6:12
What should I do if I get Error [18] when I run the RMS license secured products
(ex. Aveva E3D)? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6:12
Why am I getting Error 8 in the Flex license secured products? . . . . . . . . . . 6:13
Why am I getting Error -21 in the Flex license secured products? . . . . . . . . . 6:13
What should I do if get the error 'Aborting Installation' when I try to install the li-
cense file?. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6:14
What should I do if I get the error 'Permission Problem' when attempting to set
the port@hostname in the ALS client config tool?. . . . . . . . . . . . . . . . . . . . . . 6:14
Why am I having issues when running the products whilst connected to VPN? .
6:15
Why am I getting Error [18] and Error (-602) after revoking the licenses? . . . 6:17
List of Error Codes -601 to -610 displayed by the Flex clients . . . . . . . . . . . . 6:18
© Copyright 1974 to current year. ii 4.1

Introduction
1 Introduction
The AVEVA Licensing System (ALS) consists of three license servers:

1. A Flex license server provided by Flexera.
2. A Rights Management System (RMS) license server provided by Gemalto.
3. A Reserved User Licensing Enforcement System (RULES) license server proprietary to
AVEVA.
All three license servers work in a cooperative manner that effectively allows the delivery of
licenses from a single "pool" of licenses. This means that different applications, that are
licensed with different technologies, are able to share those license features. This is of
particular benefit when customers use different versions of the same application, some of
which are licensed with RMS, and some licensed with Flex. Products can be licensed
without the need to purchase duplicate sets of licenses for each license server.
In general, new AVEVA products are licensed via the RULES server, more recent AVEVA
products are licensed with RMS, and older products are licensed with Flex.
The following diagram shows a typical ALS configuration using the default license server
ports:
© Copyright 1974 to current year. 1:1 4.1

Introduction
The ALS consists of the following components:
RMS License Server: Services license requests from RMS-enabled applications.
RMS License File: Contains the licenses that can be served by the RMS License
Server and the RULES license server.
Usage Log: A log file written by the RMS License Server that contains
details of license check-out and check-in operations
performed by RMS-enabled applications.
Flex License Server: Services license requests from Flex-enabled applications.
Flex License File: Contains the licenses that can be served by the Flex License
Server.
Debug Log: A log file written by the Flex License Server that contains
details of license check-out and check-in operations
performed by Flex-enabled applications.
RULES License Server Services license requests for RULES-enabled applications.

RULES is also a proxy for all RMS licenses. Refer to RULES
Server for further information.
RULES Log A log file written by the RULES server.
There are three ports configured in the ALS, one for each license server.
The ALS uses Dual License Server technology to allow applications that use the different
RMS and Flex licensing technologies to share license entitlement. This has been achieved
by configuring the Flex License Server so that it notifies the RMS License Server with
details of the licensing activities of the Flex-enabled applications as and when they occur.
The RMS License Server effectively "controls" the Flex License Server and its clients by
allowing or disallowing Flex license check-out and check-in operations based on the
licenses present in the RMS license file.
The RULES license server acts as a proxy for RMS licensing, and enforces licensing for
"Named Users". Refer to RULES Server for more information.
Log Files
The contents of the RMS Usage Log file, the Flex Debug Log file and the RULES log file
reflect the operations of each license server and the use of licenses by each kind of AVEVA
application.
Important: The DLS functionality means that the RMS Usage Log also contains the details
of the Flex licensing operations.

Introduction
ALS Windows Services

The three ALS license servers are configured to run as Windows Services. They can be
identified by the following names in the Windows Services panel:
RMS License Server: Sentinel RMS License Manager_AVEVA
Flex License Server: AVEVA DLS Flex Server
RULES License Server: AVEVA RULES Server
AVEVA License System Console

To make sure that the ALS can be correctly and easily administered, an AVEVA License
System Console has been provided that grants easy access to the administrative tasks that
most customers are likely to undertake and presents the underlying licensing systems in a
unified fashion. The ALS Console provides easy access to the following functionality:
• Starting/Stopping the ALS
• License File Installation
• ALS Server Status Query
Client Configuration Tool

The ALS Client Configuration Tool has been provided so that client PCs can be easily
configured with details of up to three AVEVA Licensing Systems.
The Client configuration tool provides easy access to the Server Port Configuration.
Note: The ALS has been specifically designed so that existing FlexMan clients do not need
to be reconfigured if the ALS Server is installed using the detail port settings.

Introduction

2 AVEVA License System Console
The AVEVA License System Console, or ALS Console, is a tool that allows the system
administrator to manage AVEVA licenses. The system administrator is not to be confused
with the AVEVA License Administrator (who supplies licenses) or the end user (who
consumes licenses).
If the system administrator is unfamiliar with the ALS, an explanation is provided. Refer to
Introduction for further information.
The ALS consists of three separate license servers that run cooperatively. Due to the
complexity of configuring the three separate license servers so that they can operate
together, a dedicated utility has been provided called the AVEVA License System Console.
The AVEVA License System Console is an easy-to-use general user interface that can be
used to perform tasks such as license file installation and stopping/starting the license
system.
While it is possible to manually configure the ALS by directly editing configuration files,
AVEVA strongly recommends that only the AVEVA License System Console is used to
administer the ALS.
The AVEVA License System Console is installed as part of the ALS installation. Refer to
AVEVA Licensing System 4.1 Installation Guide for further information.
To launch the AVEVA License System Console select Start > All Programs > AVEVA
>Licensing System > AVEVA License System Console.
The AVEVA License System Console consists of three tabs:

• Licenses: allows you to install license files and product entitlements, view individual
license files.

• Start/Stop: allows you to start and stop the license servers.

• Query/Configure: allows you to query the server status, view log files and edit the
license server configuration.
2.1 Licenses
The Licenses tab displays the following window:
View License File

Use the radio button to select the required license file type and click View License File to
display the appropriate license file.
Install License
Note: ALS uses clock tampering detection mechanisms, changing the system clock may
cause the system to fail.
1. Click Browse to locate the license file.

2. Click Install License File.
3. Click Start License File Installation.
4. Click Yes in the Warning message window.
The licenses are installed, the license servers are restarted and a successful message is
displayed.

Note: Backups of existing license files are created.

Note: A check and install log of the license file installation is written to a Console.log file.
The log file is stored in the default folder. For example, C:\AVEVA\AVEVA Licensing
System. If there are any issues when installing the license file, send the Console.log
file to your regional support team.
View Entitlement
Clicking View Entitlement opens a new window that allows you to view the product
licenses. The window displays the number of licenses available for each product and the
license expiry date.
Operations
1. The product mapping file is located at the following location:
%AVEVA_LICENSING%\ProductMaps
2. The list of products in the product mapping file are listed on the left screen in a tree
format. The display of the tree format can be expanded or collapsed by clicking the
buttons.
3. When a node is expanded for a particular product, all the features belonging to that
product are listed.
4. When a feature is expanded, the licenses for that feature are listed. For example, in the
above screenshot, the AVEVA Everything3D™ product contains one license
(Entitlement 1) consisting of one seat.
5. When a specific feature is selected, via a check box, the entitlements for that feature
are displayed on the right side of the window in the entitlement chart.
6. The date range on the X axis of the entitlement chart displays the license start date and
end date. The date range can be displayed weekly, monthly or yearly.
7. When a specific feature is selected on the entitlement chart, product details for that
feature are displayed on the bottom-right of the window.
Revoke Licenses
Clicking Revoke Licenses opens a new window that provides a description of the revoke
licenses processes.

1. Once you have read the description and selected the I understand the above and
agree to remove all licenses from the system check box, the Revoke All Licenses
option becomes available.
2. Once you have clicked on Revoke All Licenses the AVEVA License System Console
performs the revocation of all licenses.
When the licenses are successfully revoked, the following message is displayed.
Disabled options can be re-enabled by clicking on any product or feature on the left side of
the screen.
When the licenses are successfully revoked, the AVEVA License System Console saves the
binary data of a Revocation Certificate and a Permission Ticket to an XML file.
The AVEVA License System Console prompts you to send this file back to AVEVA as proof
that the licenses were revoked.

Note: The number of Deferred Revocation Days is read from the Private Vendor Info of
AVEVA "Meta Data License" which should be available on the license server. In
cases where the value is not present or not valid (outside 1-30), a default value of 5
days is used.
Manage Named User License

Clicking Manage opens a new window that allows you to reserve named user licences for a
specific named user or group. A user list or group can be created for each available product.
1. Use the check boxes to select the products to associate with a named user list or
group. becomes available which allows you to modify the user list.
2. Click Apply to save the changes made to the window.

Modify User List
Clicking opens a new window that allows you to add or remove named users or user
groups from the reserved user list.
1. Input a valid user name or user group in the field. All matching user names and user
groups become available from the drop-down list. The following rules should be
observed when entering a user name or user group:
• Ad-hoc windows user names are supported.
• Active Directory (AD) users and groups are supported.
• The LDAP (Lightweight Directory Access Protocol) sAMAccountName attribute is
used to reserve licenses for user names, and the distinguishedName attribute is
used for active directory groups.
• Windows user aliases are not supported. Any aliases added to the reserved user
list will block licenses from being used.
• Using an AD group or an individual name (not both) is recommended. If a user is
added explicitly and also belongs to an added AD group, the user count is doubled
and two licenses are reserved.
• AD groups that contain users that have left the company are automatically
excluded.
• Only windows username characters are supported, including "\" for specifying the
domain name
2. Click Add to List: to add the user name or user group to the Manage Users list.

3. When a specific user name or user group is selected via a check box, Remove
Selected becomes available which allows you to remove the selection from the list.
4. Click OK to apply the modifications to the user list.
View License Lease Report
Clicking Lease Report opens a new window that allows you to view the lease usage report
for product licenses.
The lease usage report details the active leases and allocated leases for each licensed
product.
Support
Creates a directory that can be sent to AVEVA when a licensing support issue is raised.
Refer to Support for further information.
2.2 Start/Stop
The Start/Stop tab allows you to start or stop the license servers. The messages area of the
window displays the start/stop results so that any errors can be seen.
Note: It is not possible to stop or start just one license server.

Start Licensing System: Starts the RMS license server, the Flex license server and the
RULES Server.
Stop Licensing System: Stops the RMS license server, the Flex license server and the
RULES Server.
Support
2.3 Query/Configure
The Query/Configure tab displays the following window:

Query Licensing System

Upon clicking Query the status bars are updated to show the current status of each license
server.
Note: The status boxes are not updated dynamically, update the status by clicking Query
when appropriate.
View Log
1. Use the radio buttons to select the required license server log file and click View Log
File: a new window is displayed listing the contents of the license server log file.
2. If RMS is selected, an additional window is displayed that allows you to choose
whether to view the default anonymised log file or the de-anonymised log file that
displays the proper user, host, and display names.
Configure Licensing System

1. Use the radio button to select either RMS or Flex and click Edit Configuration.
2. If RMS is selected the following window is displayed:

• Server and License File Location: displays the path of the RMS license server and
license file. This setting cannot be changed.
• Server Port: allows the RMS server port to edited.
• Network Buffer: The Network Buffer Size Multiplier is a network tuning parameter that
enables the size of the RMS network buffer to be increased. The value is used as a
multiplier for the existing Windows default buffer size which can vary from system to
system (although for most systems it is usually 8 kBytes). Consequently, the actual
buffer size used by the RMS server will not be known until the RMS server is started.
Once started, the RMS server will write an event to the Windows Application Event log
recording the actual size of the network buffer used.
Sites with a large number of users or with a heavily loaded network can experience
instances of their AVEVA applications reporting "error 5". "Error 5" errors indicate that
an application did not receive a response from a license server within the expected
timeframe. This error can occur for several different reasons, however on sites with
many users and/or with heavily loaded networks this problem can be mitigated by
increasing the size of the socket buffer used by the RMS server.
There is no guidance available as to what value should be used for any given site as a
suitable value must be determined by analysis of the site operating environment. It is
therefore strongly recommended that this value is only configured after having
consulted the AVEVA Licensing Department.
Important: Setting the network buffer value too high can impact performance, especially
when using a license-server-list.
• Usage Log File: Allows the usage log file name and directory to be configured.

Note: The usage log file name cannot contain three or more continuous underscores.
Clicking Apply validates the entries made on the form and applies the updates to the
configuration.
3. If the Flex radio button is selected, the Edit Flex Configuration window is displayed.
The Flex Server Port can be changed. Clicking the Edit button opens the Flex
configuration file (%AVEVA_LICENSING%\Flex\cadcentre.opt) in Notepad. You can
then edit the file and save it.
Note:
• No validation is carried out if you have changed the Flex configuration file.
• Changes made to the RMS log file configuration are only visible once the ALS console
is restarted.
Support
2.4 Support
Clicking on Support from the main application opens a form that helps you create a support
bundle consisting of a collection of licensing-related files from the license server that may be
relevant to any issue or query you have. This facility creates a directory that can be easily
zipped up and sent to AVEVA when a licensing support issue is raised.

The check boxes on the left-hand side of the window list a set of commonly collected files
and system information that are likely to help with any support issue. By default, all items
are selected. Any items that are not required can be excluded by deselection.
Additional files, such as screen shots or older logs, can be added by clicking Add. Each
added file is listed on the right-hand side of the window.
Clicking Generate Bundle generates a dated folder located in
%AVEVA_LICENSING%\SupportBundle. All the selected items and additional files are
copied into this folder, ready for zipping and sending to AVEVA support. The location and
contents of the bundle is confirmed on the Generate Support Bundle Confirmation
window; any issues in locating requested files are indicated with error messages.
You can navigate to the most recently generated folder by clicking Explore Bundle
Directory.
A fresh folder is generated each time Generate Bundle is clicked. This is intended to make
it easy to collect data at various points in a sequence of steps that are being followed to
reproduce a problem. For example, if a problem occurs after starting an application and
accessing a particular piece of functionality, the following workflow can be used to produce
three separate support bundles, one before the application is started, one just before the
problem occurs, and one after the problem has occurred:
1. Start the AVEVA License System Console and open the Support bundle form.
2. Select the files for inclusion in the bundle.
3. Click Generate Bundle. This creates the first bundle.
4. Start the application.
5. Click Generate Bundle. This creates the second bundle.
6. Access the suspect piece of functionality.

7. Click Generate Bundle. This creates the third bundle.

All three bundles can then be easily zipped and sent to AVEVA Support for analysis.

Sentinel RMS License Manager Administration
3 Sentinel RMS License Manager Administration
The Sentinel RMS License Manager Administration tool allows you to define group
reservations which are used to restrict the right to run applications for particular users,
computers, or groups. Selected users can be allowed to run certain applications or can be
prevented from accessing applications. This can be used as an additional security measure
and helps to balance application usage when the administrator wants to prevent users from
running applications on heavily loaded computers or file servers.
This allows the administrator to exercise local administrative controls by associating a series
of groups with each feature and reserving a certain number of license tokens for each
group. Any remaining license tokens are not specifically reserved and can be used by
anyone.
Note: The group reservations capability is only used with a network License Manager. It is
not supported when the redundant License Manager pool is set up.
3.1 Reservation File Characteristics

The reservation file indicates the amount of license tokens that are reserved for members of
different groups. For example, the Sales department could be a group of ten members for
which 15 license tokens are reserved. The members might be network users or specific
computers on the network. The reservation file might also indicate that certain members of
the group are excluded from taking license tokens.
When the License Manager receives a request, it checks whether the user making the
request belongs to a group. If so, and license tokens are available for that group, the
License Manager issues the token(s) and decrements the token count on the License
Manager. Otherwise, requests will be serviced with tokens that have not been reserved and
that are available.
The following information applies:
• A maximum of 256 groups, each with 1000 members are supported.
• Groups must be mutually exclusive. Different groups for the same feature must not
have common users or computers.
• Group names and member names cannot exceed 64 characters each.
• The number of license tokens reserved for a feature cannot exceed the number of
concurrent copies specified in the license code for that feature. If the number of license
tokens reserved is greater than the number of concurrent copies specified for the
feature in the license code, the number of tokens specified in the license code is used.
• To exclude all members of a group from using license tokens for a feature, specify 0
tokens.

3.2 Creating the Reservation File

1. To launch the Sentinel RMS License Manager Administration tool, select Start > All
Programs > AVEVA >Licensing System > RMS > Sentinel RMS License Manager
Administration.
2. Select Reservation File from the Edit menu.

3. To make a new reservation file, select New from the File menu or select Open to edit
an existing reservation file.
4. To add user definitions for license tokens, select Add from the Feature menu. The Add
License Reservation Wizard is displayed.
5. Click Next. Enter the feature name=XXX, feature version =1.0 and click Next.

Note: Do not populate the Capacity field.
6. Enter a Group name and the number of reserved Tokens for that group then click Next.

7. After specifying the above details, the Wizard prompts you to specify the members of
the group. Click Add to add a member.
8. Enter the Name of the Member, then select User or Machine and select Included or
Excluded to specify whether member is allowed or not allowed to run the application.
9. Click OK to finish the definition.

10. If required, click Remove All to remove all the members or select a specific member
and then click Remove.
11. Click Finish to return to the main screen, the groups and members are updated on the
WLSGRMGR main screen.
12. Once a feature has been defined, you can define another group to use that feature. To
add a new group select Add from the Group menu. Do not add the same users or
computers to different groups using the same feature.
13. Click Save to save the settings: a reservation file 'lsreserv' is created in the My
documents folder 'C:\Users\Administrator\Documents\SafeNet Sentinel\Sentinel RMS
Development Kit\Tools'.
14. Copy the 'lsreserv' file into the RMS folder 'C:\AVEVA\AVEVA Licensing System\RMS'
and rename it ‘lsreserv_AVEVA’.
15. To save the file directly into the RMS folder 'C:\AVEVA\AVEVA Licensing
System\RMS\', click Save As.
Or
If you copy the reservation 'lsreserv' file to a folder other than the RMS folder, an
environment variable must be set, that is Variable Name = LSRESERV_AVEVA and Value
= The folder path to the lsreserv file. For example 'C:\AVEVA\AVEVA Licensing
System\RMS\Testing\lsreserv'.

16. Once the environment variable has been set, restart the License Server using the
AVEVA License System Console.
17. The number of licenses reserved for the particular feature can be viewed using the
Sentinel RMS License Manager Administration tool.

18. If you run a RMS secured program, for example AVEVA E3D, which has been reserved
and its usage restricted, the following error message is displayed.
19. If you run a Flex secured program, for example Hull Design or PDMS 12.0, which has
been reserved and its usage restricted, the following error message is displayed.

Sample Reservation file contents:

AVEVA201,1.0:Test:1:User1 !User2
This means:
• Feature Name - Aveva201
• Feature Version - 1.0
• Group Name - Test
• No of Seats Reserved - 1
• License Reserved for the user - User1
• License disallowed for the user - User2

Three Redundant License Servers
4 Three Redundant License Servers
To work with the redundant license model, a License Server pool must to be set up. The
primary License Server in the pool is designated as the leader; the remaining License
Servers become followers. As long as the primary License Server is running, all the tokens
remain with the leader License Server and are not distributed amongst the other License
Servers in the pool.
How it works
• A client sends a license request to the primary License Server.
• The primary License Server establishes a connection with the client and grants the
license after successful authentication.
• When the primary License Server (leader) is not running, the next leader takes over:
the follower License Server having the highest precedence.
• The follower License Server fulfils the new license requests seamlessly (as long as
licenses are available).
• If the primary License Server re-starts, it reclaims leadership and license control is
transferred back to the primary License Server.
4.1 Setting up Redundant License Servers

The following requirements and recommendations are for system administrators:
1. First, select the computers on which the License Servers will reside.

2. Various factors, including network performance, affect this decision. The leader should
be in an area of the network with good bandwidth because it must communicate with all
other redundant License Servers,
3. The system administrator must define at least three redundant License Servers. If the
pool is set up with only a single server, the redundant server pool will never be formed.
4. A License Server can only exist in one license pool.
5. Each computer on which a redundant License Server resides must have a static, fixed
IP address. Do not use DHCP to dynamically allocate IP addresses for those
computers.
6. Reverse DNS resolution is necessary for the redundant License Server setup.
7. Specify the IP addresses in either IPv4 or IPv6 format. A redundant pool cannot have
mixed servers (both IPv4 and IPv6). Consequently, a redundant server can work either
in IPv6 or IPv4 mode-as long as the server is running and not removed from the
redundant pool.
8. After establishing the License Servers for redundant setup, obtain their locking codes
and pass them to the AVEVA license administrator.
9. Setting up the redundant License Servers requires access privileges to all computers
and areas of the network on which License Servers are to be installed. If changes are
made to the redundant license file, those changes will not be transferred to all License
Servers in the redundant License Server pool unless network and write access to each
of the redundant License Server computers is allowed. If any of these computers run
Windows, the system administrator must have administrator privileges to make
changes that affect the License Servers on those computers.
10. The License Servers in the redundant License Server pool must have the same
version.
11. The License Servers must preferably be running on the same platforms (for example,
Windows).
4.2 Configuration and installation of the Three

Redundant Server License Files
1. Install the ALS on all License Server pool machines.
2. Generate a locking information file on all machines by double clicking on the AVEVA-
locking.bat file. The bat file can be found in the Aveva\Aveva Licensing
System\RMS\Tools\ folder.
3. Send all locking information files to the AVEVA license administrator and specify which
machines are to be the primary (leader), secondary, and tertiary license servers in the
License Server pool.
4. Save the license file, received from the license administrator, on the primary (leader)
server machine.
5. Run the AVEVA License System Console to install the license file on the primary
(leader) server. To launch the AVEVA License System Console select Start > All
Programs > AVEVA >Licensing System > AVEVA License System Console.

6. Click the Licenses tab.

7. Click Browse and select the license file.
8. Click Install License File, the following message is displayed.

Steps 4 & 5 of the warning suggest that you copy the Product Mapping File
(ProductMappingFile.xml) and the Reserved User List file (POM.xml) to the other
License Servers. This file defines how leases are allocated for named user licenses.
• An identical Reserved User List file must be used on each License Server in the
License Server pool.
• Subsequent changes made to the Reserved User List file, on any of the License
Servers, must be manually copied to all License Servers in the License Server
pool.

• The Reserved User List file of all License Servers in the License Server pool
must not be different at any time. This may result in the three redundant server
setup behaving abnormally.
9. Click Continue
10. Enter system server host names and IP addresses (the IP addresses are populated
automatically but should be double-checked as some hosts can have multiple IP
addresses).
Note: Server details should be entered in the same order as you request the license file
(refer to 3. for further information).
11. Click Continue.

12. On the Install AVEVA License File window, click Start License File Installation.
13. Click Yes in the confirmation window.
The license file installation success/failure status is displayed in the Install AVEVA license
file window.
Note: The checks and installation details of the license file are written to a Console.log file
and stored in the default folder (C:\AVEVA\AVEVA Licensing System). If there is a
failure in the license file installation, send the Console.log file to the AVEVA license
administrator or the AVEVA support engineer.
14. Once you have successfully completed the license installation procedure on the
primary server, the following files are created in your AVEVA licensing installation (by
default C:\AVEVA\AVEVA Licensing System).

C:\AVEVA\AVEVA Licensing System\RMS\lservrlf_AVEVA.

C:\AVEVA\AVEVA Licensing System\Flex\licenses.lic.
15. Copy these files to the same directories on your secondary and tertiary servers.
16. Edit the licenses.lic file on the secondary and tertiary servers, changing the hostname
in the SERVER to the name of each server respectively.
17. Once you have copied the license files, restart your license services by using the Stop/
Start buttons provided in the ALS Console.
Important: You must ONLY perform the license installation procedure (from 5. to 13.) on
the PRIMARY server, and copy the generated files onto the secondary and
tertiary servers as described. If you perform the license installation procedure
on the secondary or tertiary servers, the licensing system will fail to function
correctly.

RULES Server
5 RULES Server
The RULES server provides support for an AVEVA licensing model called "Named User
Licensing". Named User Licensing differs from the floating license model in three major
aspects:
• Licenses are restricted to a specific number of named users.
• Licenses are locked to a specific user for a fixed number of days from "first use". For
example, 30 days.
• One Locked license can be used by a user on a limited number of devices.
Named users are identified automatically by the RULES server as the first users to request
a license. Once all the licenses are in use, no further users can connect until the end of the
30 day period for one of the licensed users.
In effect, this is a form of reserved user licensing, hence the acronym: RULES - Reserved
User Licensing Enforcement System.
5.1 RULES System and Port Configuration

The operation of RULES is fully automatic and no configuration is required. RULES obtains
its operating parameters directly from the RMS license system, there are no additional
duties for an administrator other than opening a port for the RULES server on the system
firewall.
The RULES server uses its own port to communicate with RULES applications (for
example: AVEVA Insight). The port number is derived from the RMS server port number
thus: the RULES server uses the next highest port after the RMS server port. For example,
if the RMS server is configured to use port 4545, then the RULES server will automatically
use port 4546. The RULES port number cannot be set independently of the RMS port
number.
5.2 RULES Client Configuration

RULES clients automatically determine the RULES server port number by using the same
calculation as the RULES server, using the configured RMS server port number plus 1.
For example, if a client is configured with a server setting of 123@myServer, then the
RULES client attempts to communicate with a RULES server on port 124 on the server
called myServer. If the ALS client is already configured to the RMS server port then there is
no need to change the client settings.
Example: In the ALS client configuration tool, the administrator must mention the RMS
server port (by default 4545) and license server name, that is 4545@servername. The
RULES client then automatically communicates with the RULES server on port 4546.

RULES Server
5.3 RULES as a proxy to RMS

For ALS version 2.0, RULES was an adjunct license server used only for Named User
licenses.
From ALS version 3.0 and RULES enabled applications, the RULES license server acts as
a proxy to the RMS server for all licenses. This applies to all licenses, not just Named User
licenses. One advantage of this approach is that the connection between the application
and the ALS is TCP with RULES, rather than UDP directly with the RMS license server.

Frequently Asked Questions
6 Frequently Asked Questions
To help troubleshoot any problems AVEVA have compiled a list of frequently asked
questions.
6.1 What should I do if the error "Unable to start as

AVEVA_LICENSING environment variable is unset" is
displayed?
When running the AVEVA License System Console for the first time, the following error -
Unable to start as AVEVA_LICENSING environment variable is unset is displayed:
This can happen on Windows servers. It is a Windows timing problem, the installer has set
an environment variable but its value is not populated. As a result, various workarounds are
available.
Wait for a few minutes and try again
or (reboot) the machine
Or

Navigate to the environment variable, select 'AVEVA_LICENSING' > Click Edit then click
OK to set it again.
6.2 How to generate the ALS Server Locking Criteria?

Run the AVEVA-Locking.bat file, this can be found in the path 'C:\AVEVA\AVEVA
Licensing System\RMS\Tools'. This creates a file called AVEVA-Server-HOSTNAME-
info.txt.
Email this file to the AVEVA License Administrator along with the server product
requirements.
The license administrator will return a license file for that server.
6.3 What should I do if AVEVA-Server-name-info.txt file

does NOT have a UUID?
When running the AVEVA-locking.bat file the AVEVA-Server-name-info.txt file does NOT
have a UUID listed. For example:

Sentinel RMS Development Kit 8.5.3.0020 Host Locking Code Information Utility Copyright
© 2012 SafeNet, Inc.
IP address : 192.168.200.56
Disk ID : 0xCD341ADF
Host name : UKCAMD3903
Ethernet address[1] : 18-A9-05-C2-37-21
Hard Disk Serial[1] : 9VMC5AEK
CPU Info String : GenuineIntel Intel(R) Core(TM) i7 CPU Q 740 @

1.73GHz 6 14 5
UUID : (This is returned Blank No UUID listed)
This sometimes happens on Windows 2003 servers if the ALS system has been installed
and the system has NOT been re-started.
Once the server is restarted, run the AVEVA-locking.bat file, a UUID value is returned. A
UUID value is required in order to obtain a license from AVEVA that will work.
6.4 What should I do if AVEVA-Server-name-info.txt file

does NOT have an Ethernet address?
When running the AVEVA-locking.bat file the AVEVA-Server-name-info.txt file does NOT
have an Ethernet address listed. For example:
IP address : 192.168.200.56
Ethernet address[1] : (This is returned Blank No Ethernet address)

1.73GHz 6 14 5
UUID : BD5E286E-30D0-11DF-BBDA-05C2372118A9
In the registry, the first network card listed has a blank in it, or is a network card that the
RMS does not use. For example, a Phone card/mini network card. When this happens,
instead of looking for the next entry echoid/wechoid stops and returns a blank. To fix this
problem, you must carefully edit the registry and move the first network card entry to the
bottom of the list, thus enabling the echoid/wechoid programs to pick up a valid Ethernet
address and list it.
Open the machine registry and navigate to:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\WindowsNT\CurrentVersion\NetworkCards

The following example shows a blank entry:-
To move the blank or problem network card to the bottom of the list, rename the number to a
higher network card number than the last one in the list.
In this example, it is renamed to 91 but it could have been 12.
Once the entry has been changed, the list refreshed, the registry closed, and the AVEVA-
locking.bat file run, the AVEVA-Server-name-info.txt file output contains an Ethernet
address. For example:

Sentinel RMS Development Kit 8.5.3.0020 Host Locking Code Information Utility
Copyright © 2012 SafeNet, Inc.
IP address : 192.168.200.56

1.73GHz 6 14 5
Now a license file can be requested using the Ethernet address.
Note: If the license file is requested with a network card active, when the returned
license.xml file is installed, it MUST be installed with the same network card active.
6.5 What should I do if I get the error 'locking-code

mismatch' during the license file installation?
This means that the locking criteria, supplied to AVEVA to generate the license, does not
match the current hardware characteristics of the license server. A customer's license can
be locked to many criteria, and only the license administrator can inform you of the criteria.
6.6 Where is the composite locking criteria code in ALS

license file?
The first set of lines in the license.xml file, starting with the RMS license file version (15), all
have the same locking code starting with *.
The following example code comes just after the NON_REDUNDANT text.
15 PACK_ERM-CS 1.0 LONG NORMAL NETWORK AGGR 2_KEYS INFINITE_KEYS 8 JUL 2015
1 DEC 2015 APP_SHR:254 SLM_CODE 2_LOG_ENCRYPTION_LEVEL NON_COMMUTER
NO_GRACE NO_OVERDRAFT FLOAT NON_REDUNDANT *15QL6UFV6WTR5FW2014,Ni NiL Ni
In this example it is *15QL6UFV6WTR5FW2014
6.7 How can I check the machine is in the same state as

the license code?
Run the program: C:\AVEVA\AVEVA Licensing System\RMS\Tools\Wechoid.exe
Click to select the Disk ID, Ethernet Address and UUID check boxes.
In the example, the Code plus the Selector Values added together make up the locking code
in the license.xml file as above.

Locking code = *1CANZQMD523CEPZ plus the last part of the selector 0x2010 =
*1CANZQMD523CEPZ2010
6.8 How to check that the output from echoid.exe is the

same as from running Wechoid.exe?
Run the C:\AVEVA\AVEVA Licensing System\RMS\Tools\AVEVA-locking.bat file.
Check that the output from echoid.exe is the same as from running Wechoid.exe.
The output from echoid (Disk ID, Ethernet address[1], and UUID) is the same as the output
from Wechoid.exe above.
IP address : 10.0.150.17
Disk ID : 0x884BA25A

CPU Info String : GenuineIntel Intel(R) Xeon(R) CPU W3520 @ 2.67GHz

6 10 5
If different values are obtained at the time of installing the license, there may be a problem;
contact Support/License development.
If locking errors still occur, send the following information to the AVEVA License
Administrator:
• The License file
• The AVEVA-Server-UKCAMD3903-info.txt file
• The screen shot of running wechoid.exe as shown above.
6.9 What should I do if I get the error 'locking code

mismatch' during the license file installation even
though I specified the correct values?
This usually happens on laptop installs. The license server state has changed since
requesting the license servers locking criteria, and now when attempting to start the license
server you get a locking-code mismatch.
For example, when running the AVEVA-Locking.bat file, the laptop was using the LAN
network card, and now, when attempting to start the license server, the laptop is using the
wireless network adaptor.
For example, the following are the contents of a AVEVA-Server-info.txt file when a server
is connected over the LAN with wireless network card disabled.
IP address : 10.0.101.38
Disk ID : 0x8771CA45
Host name : UKCAML4161
Ethernet address [1] : 2C-41-38-08-01-9F
Hard Disk Serial [1] : J3360081G1KVBC
CPU Info String : GenuineIntel Intel(R) Core(TM) i5-2540M CPU @

2.60GHz 6 10 7
UUID : 008E337B-321F-11E1-9716-6CC25F06A060
Same machine with Wireless network active (see two Ethernet addresses now):
IP address : 10.0.101.38
Disk ID : 0x8771CA45
Host name : UKCAML4161
Ethernet address [1] : AC-81-12-97-F1-1C

CPU Info String : GenuineIntel Intel(R) Core(TM) i5-2540M CPU @

2.60GHz 6 10 7
UUID : 008E337B-321F-11E1-9716-6CC25F06A060
Locking Code 1 [1] : 381E-*15S SFAW CGQ8 XADQ
Ethernet address [2] : 2C-41-38-08-01-9F
Two workarounds are available:

Place the license server into the same state (as when the .bat file was run when the license
was requested), then run the license.
Note: Once the license file has been installed, it will work, which ever network card is being
used, so long as the original card is active /enabled.
Run the (.bat file) again and request a new license file with the new [1] locking criteria. Once
obtained, install it without changing the server state.
6.10 How do I specify all TCP and UDP ports for ALS
through a firewall?
Flex server ports can be set via the AVEVA License System Console > Flex - Edit
configuration in any ALS1.1.1 version and later versions.
The RMS server port can be set via the ALS console > RMS - Edit configuration in any
ALS version.

6.11 How can I see users accessing my ALS/RMS license

server?
All product usage for both Flex-secured products and RMS-secured products is displayed
using the Sentinel RMS License Manager Administration tool.

By default, the tool looks for RMS license servers on the default RMS port of 5093. However
AVEVA's default RMS port is 4545. To correct this:
1. Select Edit > Preferences and enter the server port as 4545, then click to select the
Save these preferences check box.
2. Close and start the Sentinel RMS License Manager Administration tool.
3. Expand the Subnet servers and find the required server name.
4. Click the license feature.
5. If the server is not listed under subnet servers then select Edit > Defined Server List.
6. Enter the server name, then click Add then OK.

6.12 What should I do if FLEXlm lmstat-a does not show

new RMS secured product usage?
FLEXlm lmstat-a does not show new RMS secured product usage. All the product usage for
old Flex secured products and new RMS secured products are shown in the RMS server. It
is the RMS server which controls product usage NOT Flex.
Flex/Lmstat -a will only show clients accessing FlexLM secured products.
To see ALL of the AVEVA product usage, use the Sentinel RMS License Manager
Administration tool that is supplied with ALS.
Or
Use the lsmon.exe to view the details of all usage. It can be found in the path
C:\AVEVA\AVEVA Licensing System\RMS\Tools folder. Create a .bat file in the same
folder with the following lines in it: -
cd c:\AVEVA\AVEVA Licensing system\RMS\Tools

lsmon.exe yourservername >license-used.txt
Change yourservername to your server name and run the .bat file. It will create a file called
license-used.txt with a snapshot of the keys in the license file and the clients accessing
them.

6.13 How do I perform a silent installation of the ALS

Client configuration Tool?
To silently roll out the ALS Client configuration tool to all users:
The ALS installer .msi can be run by command line to silently install the whole product by
using the command which is supplied along with a silent-30363(release number).bat file if
the ALS release is on a DVD release.
The bat file basically runs msiexec sending the output to a logfile named with the date and
time, as follows:
set mndate=%DATE:/=-%
set mntime=%TIME:/=-%
set
logfilename=C:\AVEVA\sinstallog\AVEVA_Licensing_install_%mndate%-
%mntime%.log
Then msiexec is run to install ALL ALS writing the output to the logfilename.
Example:
msiexec /i "ALS103\Licensing1.03.msi" /qn REBOOT="ReallySuppress" /l*e
"%logfilename%" /passive ADDLOCAL=ALL
Now to install the Client change ADDLOCAL=ALL to ADDLOCAL=CLI,CLIHLP. If they do
not want the Client Help files then it can be reduced to ADDLOCAL=CLI
Example:
msiexec /i "ALS103\Licensing1.03.msi" /qn REBOOT="ReallySuppress" /l*e
"%logfilename%" /passive ADDLOCAL=CLI
6.14 What should I do if I get Error [18] when I run the RMS
license secured products (ex. Aveva E3D)?
When running any product for the first time, the following error message is displayed:
There are several possible reasons for this.

• This could mean that the Specific license key that the product is trying to use is NOT
installed in the RMS license server which is running. A common reason is running
AVEVA ADMIN with a license file with just an AVEVA E3D seat and not one with
AVEVA ADMIN
• This could also be due to the new license file being linked to either the wrong locking
criteria or a mistake has been made when copying and pasting

• The license file in the server has not been installed yet
Run the AVEVA-Locking.bat file in the c:\AVEVA\AVEVA Licensing System\RMS\Tools
directory.
Send the resulting (AVEVA-Server-SERVERNAME-info.txt), along with the license.xml
file back to the Administrator who issued the license, with a screen shot of the product/
version that produces the error.
6.15 Why am I getting Error 8 in the Flex license secured

products?
If a new Flex 6 licenses.lic part from an installed AVEVA Licensing System server is placed
into an old Flexman5.2 server then following error message is displayed. The example is
from a PDMS application.
6.16 Why am I getting Error -21 in the Flex license secured

products?
If an old Flex 5 license file is placed into the Flex part of the AVEVA Licensing System
server, the following error message is displayed. This following example is from running a
PDMS application.

6.17 What should I do if get the error 'Aborting

Installation' when I try to install the license file?
If all the Flex license keys have expired on a license server, the cadcentre.exe process
aborts but the main Flex license server process (lmgrd.exe) is still running.
When an attempt to install a new license file on that server occurs, the AVEVA license
System Console thinks that the servers are down, but in fact the Flex server/service is still
running. When this happens the following error is displayed.
To overcome this error, the Flex service (lmgrd.exe) programs must be stopped, this can be
done by stopping the lmgrd.exe (Aveva DLS Flex service) processes. Once the service is
stopped the new license can be installed.
6.18 What should I do if I get the error 'Permission

Problem' when attempting to set the port@hostname
in the ALS client config tool?
When setting up a client to use an AVEVA licensing server, the following error is displayed
when running the ALS Client Configuration Tool.

This means that the program must be run as an administrator.

Select the ALSClientConfigTool.exe, right click > Properties. Select the Compatibility tab
and set the privilege Level to, Run this program as an administrator.
6.19 Why am I having issues when running the products

whilst connected to VPN?
If using a local AVEVA Licensing server and a VPN client, when stopping the VPN client the
license server stops, or the route to the license server is not restored, and after 8-10
minutes the applications return server lost prompts.
The only way to continue is to restart the license server or re-boot the machine. This can be
fixed if both the RMS and Flex parts of the AVEVA Licensing System are pointed to the
localhost.
This can be done by editing the Flex licenses.lic file using the AVEVA License System
Console.

Change the SERVER line to read: SERVER localhost ANY 744.

This must be done manually each time a new license is installed. Similarly, the ALS client
config must be changed to look for both the RMS and Flex servers on localhost:
Use the Sentinel RMS License Manager Administration tool to check on the license
server usage after configuring localhost as above, add a Defined Server for localhost:.

6.20 Why am I getting Error [18] and Error (-602) after

revoking the licenses?
This error occurs when the products are run five days after revoking part of the licences or
all licenses.
When running a RMS secured product (ex. AVEVA E3D) the following error is displayed:
Error[18]: No license code is available for feature UNKNOWN on host localhost.
When running an old FLEX secured product (ex. PDMS) the following error is displayed:
Error (-602) INVALID error code

The license server appears to be up and running, but once the file RevokeRequest.xml is
created and placed in the folder: C:\AVEVA\AVEVA Licensing System\RMS, any products
will cease to run after five days.
6.21 List of Error Codes -601 to -610 displayed by the Flex

clients
The new DLS is not able to convey a meaningful error code back to the Flex based
applications due to the way that the Flex vendor daemon framework works and the fact that
RMS error codes do not align with Flex error codes.
-601: Unable to create a FLUID.
This indicates a problem with the server system environment or possibly a problem with the
DLS server implementation.
-602: Can't get RMS feature info.
This indicates that either the RMS server is offline or some other problem with the server.
-603: Feature renewal time is below the allowed minimum.
This indicates that the RMS license has been incorrectly generated.
-604: Unable to set sharing attributes.
This indicates a problem with the RMS server.
-605: Can't set Customer Data field. (HOST USERNAME DISPLAY).
This indicates a problem with the RMS server.
-606: RMS AF Checkout failed.
Either the licenses have been used, the RMS server is down, or some other problem.
-607: RMS PF Checkout failed.
Either the licenses have been used; the RMS server is down, a problem with the way the
license was generated, or some other problem.
-608: Failed to create map structure.

System problem.
-609: Failed to store map structure.
System problem.
-610: Failed to store map structure.
System problem.



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3rd Party Software

Date Version Comments / Remarks

AVEVA Licensing System User Guide

Sentinel RMS License Manager Administration. . . . . . . . . . . . . . . . 3:1

Three Redundant License Servers . . . . . . . . . . . . . . . . . . . . . . . . . . 4:1

RULES Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5:1

Frequently Asked Questions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6:1

© Copyright 1974 to current year. i 4.1

What should I do if AVEVA-Server-name-info.txt file does NOT have a UUID? 6:2

© Copyright 1974 to current year. ii 4.1

The AVEVA Licensing System (ALS) consists of three license servers:

© Copyright 1974 to current year. 1:1 4.1

The ALS consists of the following components:

RMS License Server: Services license requests from RMS-enabled applications.

Flex License Server: Services license requests from Flex-enabled applications.

RULES License Server Services license requests for RULES-enabled applications.

RULES Log A log file written by the RULES server.

© Copyright 1974 to current year. 1:2 4.1

ALS Windows Services

RMS License Server: Sentinel RMS License Manager_AVEVA

Flex License Server: AVEVA DLS Flex Server

RULES License Server: AVEVA RULES Server

AVEVA License System Console

Client Configuration Tool

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2 AVEVA License System Console

The AVEVA License System Console consists of three tabs:

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• Start/Stop: allows you to start and stop the license servers.

View License File

1. Click Browse to locate the license file.

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Note: Backups of existing license files are created.

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Manage Named User License

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Modify User List

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View License Lease Report

Note: It is not possible to stop or start just one license server.

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Query Licensing System

Configure Licensing System

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7. Click Generate Bundle. This creates the third bundle.

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3 Sentinel RMS License Manager Administration

3.1 Reservation File Characteristics

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3.2 Creating the Reservation File

2. Select Reservation File from the Edit menu.

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