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    Handout # 3 Mid 100 - 2020

    Uploaded by

    Ram August
    This document discusses verbal and non-verbal communication. Verbal communication occurs through spoken or written words, while non-verbal communication involves cues from the 5 senses without words. It is estimated that 7% of communication is through words, 38% through paralinguistic cues like voice, and 55% through body cues. The document then discusses various types of non-verbal cues like vocal cues, action cues, object cues, and space cues. Therapeutic touch is described as a fundamental means of communication. The document concludes with describing best responses in therapeutic communication and different types of therapeutic communication techniques.

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    Handout # 3 Mid 100 - 2020

    Uploaded by

    Ram August
    36 views3 pages
    This document discusses verbal and non-verbal communication. Verbal communication occurs through spoken or written words, while non-verbal communication involves cues from the 5 senses without words. It is estimated that 7% of communication is through words, 38% through paralinguistic cues like voice, and 55% through body cues. The document then discusses various types of non-verbal cues like vocal cues, action cues, object cues, and space cues. Therapeutic touch is described as a fundamental means of communication. The document concludes with describing best responses in therapeutic communication and different types of therapeutic communication techniques.

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    Handout # 3 mid 100 - 2020

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    This document discusses verbal and non-verbal communication. Verbal communication occurs through spoken or written words, while non-verbal communication involves cues from the 5 senses without words. It is estimated that 7% of communication is through words, 38% through paralinguistic cues like voice, and 55% through body cues. The document then discusses various types of non-verbal cues like vocal cues, action cues, object cues, and space cues. Therapeutic touch is described as a fundamental means of communication. The document concludes with describing best responses in therapeutic communication and different types of therapeutic communication techniques.

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    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    36 views3 pages

    Handout # 3 Mid 100 - 2020

    Uploaded by

    Ram August
    This document discusses verbal and non-verbal communication. Verbal communication occurs through spoken or written words, while non-verbal communication involves cues from the 5 senses without words. It is estimated that 7% of communication is through words, 38% through paralinguistic cues like voice, and 55% through body cues. The document then discusses various types of non-verbal cues like vocal cues, action cues, object cues, and space cues. Therapeutic touch is described as a fundamental means of communication. The document concludes with describing best responses in therapeutic communication and different types of therapeutic communication techniques.

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    of 3

    Handout # 3

    Topic: COMMUNICATION

    Verbal Communication

    - occurring through words, spoken or written.

    Non-Verbal Communication

    - Does not involve spoken or written word, includes cues from all 5 sense.

    It is estimated that about:

     7% is transmitted by words.
     38% is transmitted by paralinguistic cues such as voice.
     55% is transmitted by body cues.

    Vocal Cues include all nonverbal qualities of speech; such as, pitch, tone of voice, loudness or intensity,
    rate & rhythm of talking. Also unrelated nonverbal sounds, like laughing, groaning, nervous coughing,
    sounds of hesitation („um‟, „uh‟).

    Action Cues are body movements (kinetics), like, automatic reflexes, posture, facial expression,
    mannerisms.

    Object Cues are the speaker‟s use of objects, like dress, furnishings, possessions.

    Space provides a clue to the nature of relationship of 2 people (Proxemics). It is based on sociocultural
    norms.

    a. Intimate Space: up to 18 inches.


    b. Personal Space: 2 to 4 feet. (Used for close relationships & when touching distance is desired).
    c. Social- consultative Space: 4 to 12 feet. Less personal. Louder speech.
    d. Public Space: 12 feet up. Used in public occasions.

    Therapeutic Touch

    - The midwive‟s laying hands on body of ill person for helping or healing.
    - Most fundamental means of communication.

    Best Responses are those that:

    1. Encourages clients to express more fully.


    2. Reflects or re- states what the client has earlier said.
    3. Reflects the feelings that are identified and encourage expression of these feelings.
    4. Encourages hope (never with false assurance).
    5. Clarifies client‟s statement.
    6. Acknowledges client‟s non-verbal behaviour.
    7. Uses silence but expresses being there.
    8. Informs.
    9. Clarifies and validates.

    Types of Therapeutic Communication:

    1. Open-ended leads & questions: Begin with a broad subject. Avoid questions answerable by “yes” or “no”.

    Ex.

    “What is it you wanted to talk me about?” “What

    brought you to hospital?”

    “Tell me something about your family.”

    2. Clarifying: Offers client an opportunity to make clear what he is saying.

    Ex.

    “I‟m not following, could you go over that again.” “I‟m not

    sure I understand. Are you saying…?”

    3. Silence: allows client to organize his thoughts. Can convey acceptance.

    4. Focusing: helps client to look at the


    specific and main issues.

    Ex. “What led up to …”

    5. Active Listening: Indicates awareness of what is going on in the interaction.

    Ex.

    “Yes.” “uhm-hmm.” “Go on.”

    Nodding

    6. Verbalizing Observations: Commenting on what midwife has perceived


    Ex.

    “You sound frustrated.”

    “I notice that you‟re biting your nails.”

    7. Reflecting Feelings: verbalizing either stated or implied feelings of patient.

    Ex.

    “You‟re feeling anxious. You feel that no one cares about you?”

    8. Giving Recognition: indicates awareness of (+) change in behaviour. Includes greeting. Recognizes individual as a
    person.

    Ex.

    “You look clean after taking your bath.”

    “Good morning. Ms. X.”

    9. Giving Information: provides factual data which patient needs.

    Ex.

    “My name is….”

    “Lunch is served at 12 noon.”

    Non- Therapeutic Communication

    1. False Reassurance
    2. Giving advice
    3. Rejecting, belittling
    4. Probing
    5. Overloading
    6. Underloading

    Never:

    1. Give response that belittles, negates or devalues.


    2. Advice or show approval or disapproval.
    3. Ask for explanation or “why”.
    4. Avoid
    5. Be defensive

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