Kiaherron - Resume

KIA HERRON
Dedicated and passionate higher education professional with over eight years of student support and
development experience in the areas of admissions, financial aid, registrar, student services, career services,
academics, and teaching.
EDUCATION:
Master of Business Administration

University of Phoenix July 2017
Bachelor of Arts, Economics

University of California, Riverside June 13, 2008
CERTIFICATIONS:
Professional Academic Advising Certification Course

University of California, Riverside March 2018
TEFL (Teaching English as a Foreign Language) Certification April 2019

TEFL Educator
PROFESSIONAL EXPERIENCE:
Professional Academic Counselor /Instructor

University of California, Riverside (College of Natural and Agricultural Sciences) March 2017-Present
• Advise and manage a cohort of Undeclared and Entomology student population including students
who are permanently discontinued from College of Sciences and transitioning to the College of
Humanities.
• Provide career guidance to STEM majors in collaboration with career services and the health
professions advising center on various resources for post-baccalaureate opportunities.
• Collaborate closely with faculty and serve as the CNAS articulation liaison; advising on complex
transfer courses from UC, CSU, California Community Colleges, and Private institutions.
• Assists faculty in determining course scheduling needs for student progression to graduation.
• Participate in planning academic curriculum in association with chair/dean, faculty, and other
departments, to ensure student's progress through course sequences, avoid conflicts, and ensure
compliance with organization-wide policies.
• Identify students with GPA or academic difficulty and recommend appropriate course of action (e.g.
academic probation, workshop, meeting) and determine eligibility of major.
• Analyze academic trends and collaborate with director of advising and other professionals within
college to assist with establishing policies/procedures.
• Develop, plan, and implement weekly lesson plans as an instructor for NASC 093 Freshman Seminar
course; teaching two or more assigned sections per week with 25-30 students for the quarter.
ESL Teacher Online

DaDa- Shanghai, China January 2018-January 2021
• Teach one-on-one online English lessons to Chinese-speaking students ages 5-13.
• Use online teaching platforms and technology to create interactive teaching activities.
• Provide supplemental in-class teaching material with the lesson plan including beginner, intermediate,
and advanced levels.
• Evaluate students’ progress with via assessment/academic reports and recommend learning
material/topics appropriate for learning level.
• Create homework assignments and provide appropriate feedback to improve learning.
• Focus on improving students listening, writing and speaking skills
Student Services Specialist (Undergraduate Admissions)
University of California, Riverside-Riverside, CA October 2014-March 2017
• Provided customer service to current UCR students, graduates, faculty and staff serving as a front-line
representative for the UCR campus adhering to Family Education Rights and Privacy Act (FERPA).
• Provided information to customers regarding procedures, policies, regulations, and programs in the
area of Financial Aid, Registrar, Student Business Services, and Undergraduate Admissions.
• Utilize web and student information system to analyze, research, and respond to student inquires.
• Assisted supervisor with cross training of other staff within the area of expertise and elaborate with
admission support unit coordinator as operations change.
• Resolved complex customer questions and/or concerns within guidelines and making appropriate
judgement/ recommendations.
•
Admissions Advisor
Platt College-Riverside, CA May 2014-October 2014
• Respond to inquiries pertaining to our college and assist prospective students with career planning and
information regarding the programs the college offers.
• Communicate with prospective students via email, phone, mail, and text.
• Schedule appointments and conducted on-campus interviews regarding the programs offered,
admissions requirements, and the enrollment process.
• Evaluated applications and prospective student’s eligibility for programs based on the entrance
assessment and other required documents. ensured that all enrollment documents are completed in a
timely manner.
• Attend off-campus fairs to assist with recruitment and marketing efforts of student programs.
Admissions Advisor
Summit College-Colton, CA August 2011-May 2014
• Respond to inquiries from prospective students utilizing Summit’s Lead Management System.
• Provide information per guidelines regarding academic programs, application requirements &
enrollment procedures.
• Communication with prospective students via phone and personal appointments held at the College.
Provide information to the student (and his/her support system when applicable) while exercising the
highest levels of integrity in customer service.
• Conduct acceptance interviews, assisting in new student orientations and during start days, open house
events, and off-site fairs.
• Serve as a liaison between admissions and third-party agencies such as Workforce Development
Centers throughout the Inland Empire to build relationships to serve their customers interested in
continuing education.
Career Services Coordinator

Everest College-San Bernardino, CA October 2008-August 2011
• Assisted all Dental and Medical Assistant graduates/ alumni with job seeking by conducting career
development workshops in resume, interviewing, soft skills, and professional preparation.
• Managed a portfolio of 100+ graduates and current students. Coordinating job fairs on campus and
employer activity on campus.
• Identify all entry level job openings for the various programs through building and maintaining
employer relationships through marketing efforts.
• Achieved a targeted goal for placement rates and ensured placement data in our database in a timely
manner.
• Evaluated and resolved student’s inquiries regarding job related issues or concerns and ensured
appropriate measures were taken to the satisfaction of the students.
• Assisted with graduation ceremonies and various on-campus events.

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KIA HERRON

Master of Business Administration

Bachelor of Arts, Economics

Professional Academic Advising Certification Course

TEFL (Teaching English as a Foreign Language) Certification April 2019

Professional Academic Counselor /Instructor

ESL Teacher Online

Career Services Coordinator

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