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    FAQ For Cat Grease-Customer VersionV1

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    FAQ For Cat Grease-Customer VersionV1

    Uploaded by

    Pedro
    81 views4 pages

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    FAQ for Cat Grease-Customer VersionV1

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    FAQ For Cat Grease-Customer VersionV1

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    Cat® Grease Product & Program Changes - Frequently Asked Questions

    As Caterpillar transitions our Cat® Grease product line and the corresponding ordering and support
    program, this document has been developed to address many Frequently Asked Questions related to
    the change.

    PRODUCT

    How do I select the correct grease for a given application?


    For customers using the previous Cat Grease product line, the transition to the new grease product line
    can be done based on the equivalent new grease as listed in the following cross-reference table. For
    customers not previously using Cat Grease, refer to the updated Grease Selection Guide that is included
    on all Cat Grease datasheets. This table guides the user through a decision tree process based on the
    working conditions and temperature requirements of the application.

    Current Grease Details Replacement Grease Details


    Current Name Grease color Replacement Name Grease color

    Cat Multipurpose Grease Blue


    1
    Cat Ultra Synthetic Generator Gray Cat Utility Grease Dark Blue
    Grease

    Cat Advanced 3Moly Grease Gray


    Cat Prime Application Grease Gray
    1, 2
    Cat Marine Grease Gray

    Cat Ultra 5Moly Grease (NLGI 1, & 2) Gray Cat Extreme Application Grease (NLGI 1, & 2) Gray

    Cat Arctic Platinum Grease Platinum


    Cat Extreme Application Grease - Arctic Gray
    1
    Cat Ultra 5 Moly (NLGI 0) Gray

    Cat Desert Gold Grease Gold Cat Extreme Application Grease - Desert Gray

    Cat High Speed Ball Bearing Grease Green Cat Ball Bearing Grease Cobalt Blue

    1 - Cat Greases being discontinued


    2 – For severe applications, contact your local Cat dealer
    Are there any previous Cat Grease products that do not have a direct replacement with the product
    line change?
    Referring to the previous cross-reference table, there are two products which are not being directly
    replaced, but are being harmonized with a new grease product. Cat Ultra 5Moly NLGI 0 is replaced by
    Cat Extreme Application Grease – Arctic. Cat Ultra Synthetic Generator Grease is being replaced by Cat
    Utility Grease.

    Cat Marine Grease is the only product which does not have a direct replacement. For most applications,
    Cat Prime Application Grease would be an appropriate product replacement. If you have customers
    with harsh marine applications with different performance needs than what is addressed with
    conventional greases, please contact your local Cat dealer with application details to aid in application-
    specific recommendations.

    Are there any special requirements for switching over from the previous Cat Grease products to the
    new Cat Grease products?
    The majority of the new Cat Grease products are fully compatible with the previous products and no
    special procedures are required when switching over. There is no need to purge or clean the greased
    components or system. However, Cat Extreme Application Grease – Arctic uses different a base
    formulation than what was used with the previous Cat Grease product being replaced. For systems
    transitioning to this product, a purge is recommended. Apply the new Cat Grease into the grease
    system until the residual amount of the previous grease has been pushed through the grease lines, and
    the replacement Cat Grease becomes visible.

    Are there packaging changes to be aware of?


    The new Cat Grease product line features new product naming and improved label graphic designs. The
    same container type and size offerings will continue, but there are some visual and material changes to
    be aware of. The following table summarizes packaging change considerations by container type:

    Container Type Considerations with new product line


    Cartridge Cartridge capacity is the same, but the cartridge material is changing from a
    paper-style cartridge to a plastic cartridge. The plastic cartridge is more robust
    and user-friendly than paper-style cartridges.
    Pail All pails will now use plastic materials. Some previous Cat Grease products
    were available in metal pails, but these are being replaced by plastic pails.
    Keg Keg capacity remains the same, and coloring is a solid black paint with the
    corresponding product label adhered to the drum.
    Drums Drum capacity remains the same, but the color of the drum is changing to a
    banded black-and-yellow exterior similar in style to Cat Oil drums.
    ORDERING

    What should I do with my current inventory of the previous Cat Grease product line?
    Current inventory of the previous Cat Grease product line can be used per normal processes to exhaust
    supply.

    Are all Cat grease products included as a part of this change?


    Several greases and specialty-lubricant products are not a part of this change, including Cat Hammer
    Paste, Cat White Assembly Grease, Cat White Assembly Compound, Cat Open Gear Lubricant, Cat High
    Vacuum Grease, and Petrogel Amber. The products will continue to use the same formulations,
    packaging, and part numbers.

    RESOURCES

    When and where can I get the Product Datasheets for the new Cat Grease products?
    Product Datasheets will later be available for direct download online at a later date. Media numbers for
    these product datasheets are in the following table. These product datasheets can also be accessed
    from the Cat Sales app available from the Apple® app store at: https://itunes.apple.com/us/app/cat-
    sales/id579346065?mt=8 . Within the Cat Sales App, product datasheets for Cat Oil & Grease products
    can be found in the Product Support-> Fluids->Oil & Grease Products section.
    Product Caterpillar Media Number
    Cat Utility Grease PEHJ0408
    Cat Prime Application Grease PEHJ0404
    Cat Extreme Application Grease PEHJ0403
    Cat Extreme Application Grease –Desert PEHJ0406
    Cat Extreme Application Grease - Arctic PEHJ0407
    Cat Ball Bearing Grease PEHJ0405
    Screenshot of the Cat Oil & Grease Product Datasheet section in the Cat Sales app

    Where are the Safety Data Sheets for the new Cat Grease products located?
    Safety Data Sheets for all Cat Fluid products, including the new grease can be found at
    http://catmsds.cat.com.

    What is a QR Code and what information is launched by scanning the Cat Grease QR Code?
    QR stands for “Quick Response.” A QR code is a square-shaped image that can be scanned by various
    softwares and apps installed on smartphones, tablets, and computers. The code then directs the user to
    a web page or other online content. Cat Grease labels for all product package styles, as well as
    marketing materials, are implementing a QR code image that will direct a user to online content to find
    out more about Cat Grease products; it will also link to other helpful information such as a Cat Dealer
    locator, PartStore, etc.

    Cat Grease Product & Program Changes – Frequently Asked Question, customer version, last updated
    15-July-2014

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