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CHAPTER 2
HOUSEKEEPING OPERATIONS
ETHO 303
BY: MUMTAZUL ILYANI

INTRODUCTION

Housekeeping departments ensure the

hygiene, maintenance and artistic
appeal of accommodation.

The housekeeping department not only

prepares guest rooms on a well timed
basis for arriving visitors, it also cleans
and maintains everything in the hotel.

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Tasks of housekeeping

Cleaning and
Making beds Clean-up rooms
polishing

Washing floors Removing stains Vacuuming

• The total work depends on the magnitude of the room

and the number of beds.

Good housekeeping

Customers feel Customers are Praise and

comfortable pleased gratuities

Employees are
Good word of satisfied and
Customers return
mouth retained

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Poor housekeeping

Customers feel Customers are Complaints and

uncomfortable displeased discounts

Employees are
Customers switch Negative word of unhappy and
to other hotel mouth leave
Housekeeping
video

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Hotel organizational chart

General Manager

Hotel Manager

Assistant Hotel Manager

Front Office Executive F&B Executive Sales and HR and

Manager Housekeeper Manager Chef Marketing Admin

Housekeeping chart
Executive
Housekeeper

Deputy Executive
Housekeeper

Floor Public Area Night Shift Linen Room Laundry

Supervisor Supervisor Supervisor Supervisor Supervisor

Room Public Area Night Shift Linen Room Laundry

Attendant Attendant Attendant Attendant Attendant

Evening Maid Linen Porter Valet

Housekeeping
Seamstresses
Porter

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Executive housekeeper
• Executive housekeeper directs and controls housekeeping operations
and staff of the housekeeping department. An executive
housekeeper, co-ordinates between housekeeping crews to inspect
assigned areas to ensure standards are met.
• Executive housekeeper is a middle manager who directly report to
Hotel Manager/Resident Manager or General Manager.

Executive housekeeper
• Main Duties

4. Responsible for the

1. Comply with all statutory supervision, training and
and company policies relating development of the
to health, safety and hygiene. housekeeping team.

2. Ensure acceptable behaviour 5. Ensure the smooth

of employees, fire emergency procedure of the linen room
procedures, security of site and within the hotel.
of property.
6. Manage the compilation of
3. Responsible for the weekly wage sheets and to
cleanliness of all public areas, hand them over to the human
bedrooms and offices. resources division by 10.00 am
each Monday.

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DEPUTY Executive housekeeper

• Main Duties

1. Checks rooms prior to

arrival, during residence and 4. Organises and plans rooms
post departure and releases maintenance
clean rooms to reception

2.Educates room attendants, 5. Arranges room attendants to

trains workforce and conducts service and clean the room
shift briefings which are under priority

3. Maintains the highest 6. Organises all cleaning

standards of rooms chemicals and equipment for
their floor each day

Floor supervisor
• Main Duties

1. Report to a member of 4. Delegate tasks, supervise

senior management, such as and making sure all of the staff
the executive housekeeper does what is required of them

2. Greet and provide a good 5. Coordinating floor

first impression to new guests operations and tray clearance
with room attendants

3. Inspecting rooms for 6. Catering for VIP facilities and

readiness and reporting to the providing special supplies such
front office for the same. as hot drinking water, baby-
sitting provision

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ROOM ATTENDANT
• Main Duties

1. Reporting and 4. Attends daily briefings and

communicating with floor training session
supervisor

5. Stock service trolley and

2. Cleaning the guest rooms, topping up the guest supplies.
guest bathrooms, corridors and
making guest-room beds 6. Reports any broken and
missing items in rooms to floor
supervisor
3. Changing the linen of the
guest room and guest Evening maids: Completes
bathrooms. turndown and second service
and deals with guests’ request

Housekeeping porter
• Main Duties

1. Reports and communicates 4. Transports dirty laundry to

with floor supervisor linen room from floors

2. Moves furniture on floor 5. Assists room attendants

supervisor’s instruction. during peak time and helps
with deep cleaning activities

3. Restocks floor linen room 6. Delivers and collect special

pantry for room attendants requests to guest room such as
extra blankets, towels

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Public area supervisor

• Main Duties

1.Ensuring that cleanliness is

maintained at all times in public 4. Conducts weekly and monthly
areas such as lobby, lifts, parking, stock take.
swimming pool, coffee shop,
conference hall, banquet hall, and
restaurant 5. Maintains the highest
standards of public areas and
2. Organises working schedule staff areas
and ensuring the concerned
staff is available as per the 6. Checks and inspects staff
schedule. changing room and restrooms.

3. Ensure all maintenance jobs 7. Ensure banquet halls and

are attended by maintenance conference halls are kept ready for
department functions and conferences

Public area attendant

• Main Duties

4. Responsible for spring

1. Clean all the public areas. cleaning of their area as per
the schedule is given to them

2. Keeping the parking, lobbies, 5. Cleans rugs, carpets and

lifts, elevators and corridors in upholstered furniture using a
best maintained status vacuum cleaner, broom and
shampoo machine

3. Keeping these areas smelling 6. To assist guest in public

fresh and clean areas when required

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Night shift supervisor

• Main Duties

1. Supervises all night staff 4. Ensuring the provision of guest

engaged in the cleaning of supplies such as water bottle,
public areas and guestrooms in extra bed or towels
the hotel
5.Check accommodations,
making sure any special
2. Ensure all public areas are requests are carried out
cleaned at night (low traffic) accordingly, greet guests upon
arrival and ensure escort to
accommodations if
appropriate
3. Organize special cleaning of
rooms as required 6. Report any safety and security
hazards

Night shift attendant

• Main Duties

1. Reporting any hotel safety issues to the night

supervisor

2. Performing housekeeping duties during night

3. Promptly respond and resolve housekeeping

requests or issues from guests

4. Ensure assigned areas are clean and stocked with

equipment and supplies

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Linen room supervisor

• Main Duties

1. Supervises the work of the

linen room and may have 4. Checking repaired linen
several linen attendants to from tailor room.
assist him/her.

2. Responsible for the entire

5. Maintain a register of
hotel’s linen. linen movements and check
the linen regularly.

3. Send dirty linen to the

laundry after checking them 6. Supervise the work of the
piece by piece. linen attendants and tailors

Linen room attendant

• Main Duties

1. Sends out, obtains and 4. Sorting all the bed sheets,

organises all staff laundry, pillowcases, towels, napkins,
uniforms and dry-cleaning table cloths into separate
items daily stacks

2. Delivers all linen to the maid

service pantry on each floor 5. Place soiled linen in
according to stock levels containers and send to laundry

3. Communicates any problems

regarding the linen room with 6. Examine and count items on
the linen room supervisor their return from laundry

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Linen porter
• Main Duties

1. Helps in transporting dirty linen from

rooms to linen room

2. Assists with restoring of fresh linen to

floor pantries

3. Delivers additional fresh linen to

customers on request

4. Collects and delivers customers' dry-

cleaning to and from rooms

seamstresses
• Main Duties

1. Repair all damaged linen.

2. Repair all the damaged

uniforms.

3. Repair guest’s clothes if

damaged.

4. Refurnish all damaged

upholstery.

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Laundry supervisor
• Main Duties

1. Ensuring the washing of linen 4. Develop new methods for

and uniform as per standard increasing laundry efficiency

2. Record and monitor laundry 5. Hire and train new laundry

cost staffs

3. Co-ordinating with the related

department about routine 6. Overall controlling and
maintenance of the equipment supervision of the Department

Laundry attendant
• Main Duties

1. Washes and irons in-house

4. Transport soiled linen to
laundry items the laundry and washed linen
to the linen room

2. Sends and receives in-house 5. Folds all types of linen and

dry-cleaning items to laundry items before delivery
departments or external laundry back to the floors

3. Sort soiled linen according to

the fabric types, colors and 6. Communicates with the
degree of soiling before the linen and laundry room
items are processed supervisor

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valet
• Main Duties

1. Washes and irons guest

laundry items 4. Cleans shoes

2. Sends and arranges

return of guest’s dry- 5. Undertakes pressing
cleaning items services

3. Undertakes minor 6. Charges to guests

repairs on customers' account sheet for guest
laundry laundry

FURNITURE
• Furniture includes items such as
tables, chairs, beds, desks,
dressers and wardrobes.
• Furniture is used in areas to
make the place fitting and
comfortable to work and live in.
• Furniture covers a large variety
of different items and can be
made of a lot of different
materials such as wood, metal,
glass, plastic and rattan.

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GOOD furniture

Practical in design and Strong to survive Simple to clean and

size and easy to use significant wear and tear maintain

Price must be within the New trends and

Subject to solid use
budget comfortable

FACTORS IN CHOOSING FURNITURE

The variety of guest expected,

Environment of the Shape and size of article in
average duration of stay and
organisation relation to the human body
standard of accommodation

Versatility and movability

Durability Difficulty in cleaning
of furniture

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TYPES OF FURNITURE
1. Wooden Furniture - Wood is the conventional and oldest material
for furniture, since 1500 years back still carry on. Considered antique
and may be found in some establishments.

2. Wicker and Cane Furniture - Wicker and cane furniture are stylish.
In addition to weaving furniture from branches and twigs, a variety
of materials are used, such as sea grass, banana leaves and bamboo.

3. Metal Furniture - Metals such as iron and steel have been used for lots
of years to make furniture. It extensively used in contemporary furniture
for the legs and frames of chairs and for tables which have tops of such
heavy materials as marble or ceramic tiles.
4. Plastic - Plastic can be used as a protecting coat for wood and metal
furniture. It can be used for table tops, dressing tables, cabinet doors,
wardrobes and similar section of furniture where durability and ease of
cleaning are necessary.

upholstered furniture
• Upholstery is the work of providing furniture, especially seats,
with padding, springs, webbing, and fabric or leather covers.
• The word upholstery comes from the Middle English words up
and holden, meaning to hold up. The term is applied to domestic.
• Generally made from leather, cottons other fabrics and plastic
materials. Can be stitched, tacked and stapled glues.

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upholstered furniture
• The resources which are vital to the superiority of an upholstered
product, such as a bed, sofa or chair, might be considered in three
categories:
The frame (generally wooden) on which the upholstery is to be
built
The spring method
Cushioning or padding the finishing fabric or leather covering
• The covering will assist to determine the look, simplicity of cleaning,
durability and price of a furniture portion

ARRANGEMENT OF FURNITURE
• The intention of the room may be such that the furniture
arrangement needs to be considered for example, in a
bedroom or where small groups of furniture is required.
• Once the precise part of furniture has been purchased or
leased, the arrangement of the furniture in the room is
necessary.
• The furniture arrangement must be considered to give an
even-handed, inviting atmosphere to the room.
• It should be easy for guests to move about and cleaners to
reach into corners and around furniture.

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Handling and moving

furniture
• Prior to selecting a piece of furniture, how it is constructed and if
the elements are removable should be determined.
• Afterwards, inspect the room and direct where the furniture is to
be taken
• Prior to shifting an item, make sure you know precisely where it
is to be placed
• Ensure you have a firm grip on the furniture using hands
• Do not slide or pull the furniture along the floor
• Movement must be carried out at a slower speed
• Direct the movers so they don't the furniture into walls
• Make sure the way forward is clear and there are no obstacles

Furniture use and care

• It is extremely important that good quality as well as attractive
and comfortable furniture is provided to ensure a good
experience for the guests.
Guard surfaces from fire and extreme heat.
Sit only on structures designed for sitting.
Be cautious about what is placed on the furniture.

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Responsible area for

housekeeping department
Guest rooms Public areas Corridors and staircases

• The housekeeping staff, • Comprises the ‘front of • Many hotel’s corridors

have the responsibility of the house’ such as are fully carpeted. These
making the guestroom ‘a entrance, lobbies, carpets should not only
home away from home’ lounges, the front desk, look attractive but also
for the guest. guest corridors, banquet be sturdy and durable to
• Contributes to more than halls, bars, elevators, with stand everyday wear
50 % of the total sales, leisure area like and tear.
making the total profit swimming pools, spa, • Carpets staircase should
percentage from room health club. be vacuum cleaned daily
sales very high. • A neat and clean public and stains should be
areas give the brief attend immediately. Hard
description about hotel’s floor staircase should be
cleaning standard. suctioned cleaned and
then damp mopped.

Guest room cleaning methods

CONVENTIONAL BLOCK CLEANING TEAM CLEANING DEEP CLEANING

• Employee finishes • The employee shifts • Two or more • Intensive cleaning

all the tasks in one from room to room individuals work schedule - monthly,
guest room then and completes the together in the quarterly, half-
move to the next same assignment in identical area, yearly or annually.
room in the section each room. either on the same • Some task HK must
fixed to him/her. • For instance, one task or on varied work with other
• An employee may employee might tasks. department such as
be needed to clean make all the beds in • To organise the maintenance or pest
12-20 rooms in an that room section, team cleaning of control.
eight-hour shift. while a different guest rooms, two • Window and
employee cleans employees may be chandeliers
the toilets, and a planned to clean 30- cleaning,
third restoring 35 guestrooms a shampooing carpet,
supplies. day. removing furniture.

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Food and
beverage area

Pest control
Public are cleaning Lobby and other area

Public Front
toilet area entrance area

Food and beverage area

Mainly a partnership involving housekeeping and food service personnel,

with the managers of each section agreeing on their cleaning tasks

Carried out at off peak or night time, when there is least demand for
service

It’s important for the executive housekeeper to monitor special events

around the hotel as this creates more demand for cleaning such as in public
toilet or elevators

Tasks: Sweep and mop the floor before event. If the area is carpeted
vacuum cleaner should be used. Wipe dust or suction clean the furniture.
Lighting fixtures should be checked weekly

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Lobby and other area

Lobby is a common meeting points for guest near the reception. Lobbies
cleaning are done in daily basis and periodic basis.

Many lobbies are carpeted while other have hard flooring and cleaning
process for the two kinds of flooring will be different. Such as mopping and
vacuuming.

Lobbies may have high ceiling, elaborate chandelier and other features
which are difficult to clean so in many hotels these kind of feature is
cleaned and maintained by contractor.

Responsibilities comprise vacuuming, polishing floors, organising cushions,

wiping tables, polishing mirrors, cleaning plants, emptying bins and
ashtrays and polishing furniture.

Front entrance area

Entrances, if not cleaned and maintained daily, can easily acquire the neglected
look due to the heavy traffic and exposure, which can be very unappealing for an
arriving guest.

Cleaning of entrance should be done in daily basis.

~The entrance mats should be vacuum cleaned in daily basis to remove dust and
grits.
~The glass doors should be cleaned twice a day and where public traffic is high
the frequency of cleaning may go up to 4 times in a day. Vinegar and water
solution may also be used for glass.
~The floor of entrance should be mopped frequently through out the day.

Poor weather conditions necessitate further monitoring and cleaning throughout

the day.

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On going proactive pest control program is vital to

Pest control maintain customer satisfaction and a healthy
reputation.

Common pests in guest rooms: Cockroaches; ants;

bed bugs

Housekeeping staff must inspect for tiny, rust-

colored stains indicative of bed bugs on mattress
tags and seams and under seat cushions during
regular room cleanings. Quarantine bed bug-
infested rooms and any adjoining rooms
immediately for treatment.

Housekeeping staff must keep an eye out for

potential hiding places (buckling wallpaper or
carpet) or other conditions that may attract pests
and report them to maintenance immediately.

Public toilet area

Before entering the toilet attendant should knock the door and announce
housekeeping. If there no reply attendant may enter, if someone using the toilet
attendant should wait outside until the toilet is not occupied. Place a sign outside of
the toilet explaining the toilet is being cleaned. Begin cleaning.

Refill al the soap, seat cover, tissue and towel dispenser

Wipe all the fixtures including mirror, pipes, faucets and dispenser
Spot clean cubicle partition and entrance door handles as needed
Clean the tops and bottom of toilet seats and all exterior surface including the pipes
Clean the toilet bowls and the inside of urinals with toilet brush
Using cleansers, clean the wash basins
Mop and clean the floor

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Cleaning agents

• Cleaning agents is a natural or synthetic substances

that are used to assists the cleaning process for the
removal of dirt and grit and the maintenance of a
clean appearance on the surface.

Types of Cleaning agents

1. Water - Referred to as the universal solvent, this is the
prime agent in the cleaning process. To be effective in
cleaning, it must be used in conjunction with order
cleaning agents such as detergents and soaps.

2. Detergent – Cleaning agent that loosen and remove dirt

and then hold it in suspension so that the dirt is not re-
deposited on the cleaned surface.

3. Abrasives – chemicals that depend on their rubbing or

scratching action to clean dirt and grit from hard surfaces.
They are used to remove very stubborn stains on various
surface. Example: Scouring powder, sandpaper.

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Types of Cleaning agents

4. Reagents – cleaning by a chemical reaction requiring a
distinctly low or high PH. Acid may be used in solution
alone or may be part of some special formulation as in
toilet cleaners. Many alkalis act as bleachers.

5. Organic solvents – Used extensively in the removal of

grease, dry-cleaning of fabrics and satin removal. Also
useful in cleaning surfaces that may be harmed by water
such as glass surface.

6. Disinfectants – have a strong smell and therefore should

ne used only in recommend amounts in areas where germ
control is required. (Killing most microbes)

Types of Cleaning agents

7. Bleaches used in cleaning of hard surface are stabilized
alkaline solutions with a high PH. Acts as a powerful bleach
and used on sinks for the removal stains.

8. Glass cleaners – composed of an organic, water-miscible

solvent and alkaline detergent. Available as sprays or
liquids.

9. Deodorizers – Counteracting stale odours and

sometimes also introducing a fragranced to mask them.
Used in toilets, restrooms and lobby. Example:
Naphthalene balls.

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Types of Cleaning agents

10. Toilet cleaners – Acidic in nature as their main function is to
remove stubborn stains and limescale. Designed to clean urinals
and toilet bowls.

11. Polishes – Produce a shine by providing a smooth surface from

which light is reflected evenly. Applied to a surface to form a hard,
protective layer and thus guard against finger marks, stains and
scratches.

12. Floor sealers – Acts as protective barrier by preventing the entry

of dirt, liquids, grease, stains and bacteria. Prevent scratching and
provide an easily maintainable surface. Example; Rubber floors,
thermoplastic tiles.

13. Carpet cleaners – Composed of neutral water-soluble

solvents, emulsifiers, de-foamers, soil repellants, sanitizers,
brighteners and deodorizers. Available in strays, powder, foams
and liquid shampoo.

Cleaning methods

Scrubbing - Remove Water extraction - Sprays

Spotting - Removal of stains heated water with cleaning
embedded dirt, marks,
just the area where the chemicals on the carpet. Then
scratches from the floor
stain discolors. For wall and the water is vacuumed up,
along with some of the
carpet. along with dissolved dirt.
finish.

Mopping - A wet mop is

Buffing - Spraying the floor Wiping - Removing any sticky or used to remove spills and
with a polishing solution dirty marks from surface. Lint- adhered soil that were not
and buffing the floor with a free cloth should be used to removed during the dry
rotary floor machine. avoid leaving any smears. removal process.

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Cleaning methods

Laundering – Washing clothes or Polishing - Uses a floor machine

other things made from cloth, and a soft pad or brush to remove
like sheets and towels some soil and put shine to the floor

Vacuuming – Removes dry soil so Dusting - Remove the dust or dirt

that it does not spread, scratch from the surface of by wiping or
the finish or damage the surface. brushing.

Linen and laundry

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Types of linen
 Consists of bed,bath and table linen.

1. BED LINEN: includes all the launderable articles on the bed.

• Pillowcases - a cloth cover for a pillow.
• Blankets - a large piece of material that keeps the body warm.
• Duvet covers – made of cotton or blended fabrics. Referred as
comforters.
• Mattress protectors – to protect mattress from stains and
spills.
• Bedspreads - a decorative cloth used to cover a bed.
• Dust ruffles – fabric skirting that extend around the sides and
foot of a bed.
• Bed sheets - rectangular piece of cloth, laid above the
mattress.
• Slippers - light footwear that are easy to put on and off and are
intended to be worn indoors.

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Types of linen
2. BATH LINEN: includes all kinds of towels found in a guest
bathroom.

• Bath sheets – extra large bath towel in VIP rooms.

• Bath towels – a large towel used to dry the body after
bathing or showering, usually made of heavy, absorbent
material.
• Face towels –smaller than a bath towel, is often of smooth-
surfaced material,used especially for drying the face.
• Hand towels – smaller than face towels, used by guests for
drying hand after washing.
• Wash cloths - used by guests for scrubbing their face and
body clean while taking bath.
• Bath mats – kept in guest bathrooms for guests to dry their
feet after coming out of a bath.
• Bathrobe - a loose often absorbent robe worn before and
after bathing.

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Types of linen
3. TABLE LINEN: fabric items used at mealtimes.

• Napkins - serviette or face towelette is a rectangle of cloth used

at the table for wiping the mouth and fingers while eating.
• Table cloths - a cloth spread over a table, especially during
meals.
• Slip cloths - slip cloth sits on top of an already placed tablecloth.
• Table skirting - wrap around the edge of a table leaving the top
uncovered.
• Underlay - underlay protects the table and fixes the tablecloth
lightly on the table.
• Chair slips/cover - Chair protectors made of different fabrics
like cotton.
• Conference baize - Baizes were made of felt, very similar to the
baize used on pool tables and they were thrown away after every
use.

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Selecting and purchasing linen

Pick the finest quality

Know the technique of Include the hotel logo
within the budget and
production & symbol
consider price

Know the cleaning Coordinate the linen Know the amount and
method and storage with furniture & quantity required and
facilities required decoration the texture

The linen cycle

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LAUNDRY OPERATIONS
The laundry can be defined as a
place where the washing and
finishing of clothes and another
washable articles are carried out

TYPES OF LAUNDRY SERVICES

In-House Laundry
 Located in the hotel premises.
 Owned by the hotel.
 The laundry department staff is employed by the hotel.

Contract Out Laundy

 Located out of the hotel premises.
 Not owned by the hotel.
 The laundry department staff is not employed by the hotel.
 Must signed contract between hotel and the outside company.

Linen Hire
 Many hotels do not purchase linen and prefer to hire laundered
linen from a hiring company.
 Linen hire companies supply clean linen to hotels on a hire basis.
 Thus it is a contract with a company which rents and launders linen.

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IN-HOUSE LAUNDRY

More rapid rotation of linen. Must invest money on buying

Employees can examine linen, equipment.
making sure quality is upheld. Equipment sustainability
In-house administration and depends on maintenance.
security minimises loss. Additional employees
There are no transportation required.
costs or problems. Comparatively higher utility
cost.
Price, storage and delivery of
materials must be considered.

CONTRACT OUT LAUNDRY

Space does not have to be Less control over standard.

found. Delivery & collection
More economical. problem.
Save labour cost. Expensive.
No capital outlay. Need a good system of
Little technical expertise stock control, difficult to
required. manage the stock (par
level).

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LINEN HIRE

Reduces cost of buying Fewer choices on quality

linen. and style.
Substituting linen is easy. Standards are inconsistent.
Very minimum space is No rags exist from the linen
adequate for the linen room. room.
Less staff are required. Modernised articles are not
Short term loans are feasible available.
for special occasions. The contract price remains
Example, banqueting. the same.

CONSIDERATION IN CONTROLLING LINEN

Precise linen for the Buying superior quality
precise job. linen.

Progress is monitored by
Train and teach employees
senior housekeeping on how to use linen.
officer.

Superior quality cleaning

Lockable storage. chemicals.

Good standards required Balanced stock levels for

for washing and drying. every divisions and floors.

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SAFETY & SECURITY

Safety: refers to the actual conditions in the
work environment that provide for freedom
from injury and damage to property.
Security: refers to the prevention or defense
of theft, fire, and other emergencies.

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IMPORTANCE OF HEALTH,
SAFETY AND SECURITY

High human resource

Good reputation Safe environment fulfilment levels &
employee retention

Attract new customer

Enlarged profits No insurance claims
and retaining previous

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HOTEL SAFE AND SECURE

ENVIRONMENT FOR:

Its clients and their Its workforce and their

The proprietor’s assets
property property

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INJURIES IN THE WORKPLACE

(HOTELS)

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THE REPORTING OF INJURIES, DISEASES

AND DANGEROUS OCCURRENCES
REGULATIONS 1995 (RIDDOR)
• RIDDOR is the law that requires organisations to trace any accidents
or ill health that take place within the organization.
• This could be accidents concerning employees, customers or
visitors.
• Incidents you should report under RIDDOR:
 Workplace deaths (excluding suicide).
 Injuries that result in an employee being unable to complete
their normal work duties for seven consecutive days.
 Incidents involving members of the public being injured and
taken to hospital.
• The legislation is important because it holds employers responsible
for negligence or bad working behaviours. Encourages people to
follow health and safety procedures in the workplace, which helps
to prevent accidents.

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FIRST-AID REGULATIONS 1981

• The Health and Safety (First-Aid) Regulations 1981 call for

employers to give sufficient and proper equipment, facilities and
staff to enable first-aid to be given to employees if they are injured
or fall ill at work.
• These rules apply to all workplaces including with those with five or
fewer employees and to the self-employed.
• Employers Must:
 Appoint a first aid person in the organisation
 Provide a fully stocked first aid box
 Keep a record of incidents
 Inform employees of first aid arrangements
• PPE (Personal Protective Equipment) law requires that employers
offer the correct dress code to employees to reduce any accidents
in the workplace.

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ACTIONS TO PREVENT ACCIDENTS

• Carry out customary safety
• Give training for employees on
inspection and health and safety
secure working practices.
meetings.

• Less use of harmful chemicals

• Utilise suitable safety
and appropriate storage of
equipment’s and dressing.
dangerous chemicals.

• Comprehensive, well-placed • Create the culture to adopt

warning signs. Ex: Wet floor. safety standards.

• Ensure the equipment is well- • Broken tiles and splits to be

maintained and suitable for reported to maintenance and
work. acted upon quickly.

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CAUSES OF FIRE IN A HOTEL

• Faulty equipment
• Electric blankets
and electrical wiring

• The mixing of
• Smoking
chemicals

• Exposed flames • Blocked stairways

• Overheating of
• Built up rubbish
electric or gas heaters

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FIRE SAFETY FEATURES

Smoke
detectors Fire alarms

Self-closing Fire doors

doors
Emergency
Water lighting
sprinklers
Fire evacuation
signs
Fire
extinguisher Fire detection
system

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Find out categories

of fire and types of
fire extinguisher.

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RESPONSIBILITIES WHEN A FIRE

IS DISCOVERED

Hotel fire marshals

Sound the nearest Fire brigade should
direct customer and
fire alarm be informed
visitors to nearest
immediately. immediately.
fire exits.

All employees, Indicate all persons

customers and visitors accounted for or who is Provide fire fighting
should be directed to missing and where they equipment
assembly area. are last seen.
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GREEN HOTEL

A green hotel is a hotel that focusses on

sustainability in its business practices. It
differentiates itself from other hotels with its
strong focus of reducing carbon emission, water
usage, waste reduction and electricity usage,
these type of hotels are trying to reduce their
impact on the environment as much as possible.

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GREEN PRACTICES BY HOTEL STAFF

Turn off lights and turn Continually check for Close curtains to reduce
down air conditioning in and respond to leaking the need for air
unoccupied rooms faucets and toilets conditioning

Continually check for Report opportunities to Make sure all rooms

and power down unused reduce resource have linen reuse cards
hotel equipment consumption for towels and sheets

ADVANTAGES OF GOING GREENER

Able to reach the

Environmental Asset
‘eco-friendly
certification preservation
consumer’

Protects the Good ethical

Cost benefits
environment identity

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ENVIRONMENTAL CHALLENGES
AND PROBLEMS IN HOTELS

No clear
Wastage in use of Inefficient use of
environmental
water energy policies

Excess quantity of No monitoring of

Opposition by staff
solid waste environmental
for participation
generation projects

Green hotel video

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Procedures for recycling in

hotel

Recycling water and Recycling Reusing coat

use for gardening toner/cartridges and hangers by dry
purposes reuse cleaning

Reusing office Recycling toiletries Recycling food

equipment in hotel wastage

Soap recycling video

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Food waste recycling video

Waste disposal
Repair and reuse of
products as a Energy efficient
Hotel waste replacement for equipment that are
comprises of two buying new ones. less harmful to the
components: environment should
Education and be used.
• Biodegradable
waste (Wet) – coaching programs
Includes food waste to be conducted for Minimises the use
• Non-biodegradable the employees. of wasteful products
waste (Dry) – that harm the
Includes plastic, environment.
Recycle and reuse of
papers
materials should be
encouraged.

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