Product Launch Checklist

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Product launch checklist

Product

 Feature definition: Ensure that engineering teams have all the documentation and
context needed to start building.
 Metric definition: Define meaningful KPIs for the product and establish
measurement and tracking of these KPIs.
 UX / UI design: Provide designers with the UX research and specifications
needed to start crafting.
 Development: Build key features in a series of sprints.
 QA and Operations: Test and deploy the new functionality in production.

Legal

 Product Certifications: Ensure that approvals are obtained from regulatory body
if required.
 Data Collection/ Privacy / GDPR regulations: Ensure that data is to be
collected, used, retained, and destroyed are done in a complaint manner.
 Vendor Contracts, T&Cs, and Security Reviews: Review terms of service of
third party service provider to ensure suitability with overall objective.

Go-to-Market

 Launch date: Set a date and time for the launch and communicate to stakeholders.
 Pricing and packaging: Approve the pricing for the new product experience.
Design and approve how it will be bundled or presented to customers, including
upgrades (if relevant).
 Positioning: Draft a positioning doc or creative brief that covers the key
messaging for the launch based on the product vision, the new functionality, and
the value it will deliver to end users.
 Communications plan: Decide how the launch will be announced both inside and
outside the organization.
 Marketing content: Create new messaging for the product’s website, advertising,
and campaigns. Map out all launch emails, blog posts, webinars, and landing
pages.
 Social media: Prepare the launch announcement and campaign content to be
posted on social channels.
 Analyst briefings: Reach out to industry analysts or other influential personnel if
appropriate to brief them on what is new and why it matters.
Systems

 Infrastructure: Make necessary changes to internal monitoring systems, such as


analytics or product administration.
 Billing: Update existing billing options and functionality to accommodate the new
product experience.
 Finance: Update key systems to track financial metrics associated with the new
product or upgrades that generate add-on revenue.

Sales and Support

 Documentation: Complete and approve all product documentation, including


release notes, help and troubleshooting guides, FAQs, and technical data sheets.
 Sales strategy and training: Conduct training and enablement for sales reps.
Create sales collateral and update existing materials to include what is new.
 Measure and Tracking Sales Progress: Define meaningful Sales KPIs for the
product and establish measurement and tracking of these KPIs.
 Customer success: Train customer success and service teams on the new product
functionality and provide them with necessary technical support materials.
 Partners: Update and enable partners and affiliates to help communicate and
promote the launch.

Feedback

 Review: Gather the team to discuss what was learned from the launch and how the
process could be improved next time. Add to or tweak the checklist as needed.
 Follow up: Identify and submit bugs for engineering attention. Survey users for
their feedback. Solicit testimonials or success stories from customers.

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