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House of Quality For Laptop

The document summarizes customer requirements and importance ratings for various features of computer products. It lists features like speed, size, capacity, weight, color, graphics, operating system (OS), and warranty period. It then provides importance ratings from customers for each feature on a scale of 1 to 5, with 5 being extremely important. It also shows relationships between various features and components and assigns weights to different sales factors in a competitive evaluation of products from Acer, Lenovo, and HP.

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Cesar Legaspi
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342 views1 page

House of Quality For Laptop

The document summarizes customer requirements and importance ratings for various features of computer products. It lists features like speed, size, capacity, weight, color, graphics, operating system (OS), and warranty period. It then provides importance ratings from customers for each feature on a scale of 1 to 5, with 5 being extremely important. It also shows relationships between various features and components and assigns weights to different sales factors in a competitive evaluation of products from Acer, Lenovo, and HP.

Uploaded by

Cesar Legaspi
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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Sales

Customer Requirements Strong effect 1

Extremely Important 5 Medium effect 3


Least effect 5
Very Important 4
Important 3
Less Important 2
Not Important 1

Customer Importance

Size of components
Strongly related

Cost
Relationship

Internal Memory

Rating Weight
Sales Factor
Low relationship 1 Low relation

Frequency

Hard Disk

Materials
Medium Relationship 3
Competitive Evaluation
High Relationship 5

Speed 5 5 1 1 5 5 3 15

Size 2 1 5 2 4 3 ACER

Capacity 5 5 1 5 3 15
Customer Needs

Weight 5 3 3 5 3 1 5
4 Lenovo
Color 2 5 2 4

Graphics 5 2 3 1 5 5 3 15

OS 5 2 5 1 3 3 15 3 HP

Warranty Period 5 3 2 10

Importance Rating 135 229 53 35 140 300

Weight % 0.15 0.26 0.06 0.04 0.16 0.34

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