PQUIZ CH02 TQM Ver 2.0

CHAPTER 2 - Foundation of Quality Management
STA (PQUIZ#1)
TEST I - TRUE or FALSE
1. Improvements in operations are achieved by reducing the causes and impacts of variation.
2. Deming emphasized that knowledge is not possible without theory, and experience alone does
not establish a theory.
3. Crosby’s philosophy demonstrates that quality management practices will not save, but cost
money.
4. The total quality philosophy was initially based on only one principle—customer focus.
5. One of the most important quality management techniques is basic statistics.
6. Setting simple goals and targets is one of the practices that are used for implementing
leadership as a quality management principle.
7. Variation in a production process increases capacity utilization.
8. Variation in a production process makes it easier to find the root cause of the process issues.
9. A quality management system represents a specific implementation of quality concepts,
standards, methods, and tools, and is unique to an organization.
10. The core of a QMS is focused on creating the goods and services that customers want.
TEST II - MULTIPLE CHOICE
1. it is a set of functions or activities within an organization that work together for the aim of the
organization
a. process
b. system
c. practice
d. principle
2. it is the process for preparing to meet quality goals

a. System thinking
b. Quality planning
c. Quality control
d. Quality improvement
3. these are the foundation of the philosophy.

a. practices
b. principles
c. systems
d. techniques
4. it is a variation that occur as a natural part of the process and are difficult to change without
making a major change in the system of which they are a part.
a. Defective causes
b. Common causes
c. Value causes
d. Special causes
5. these are a set of standards and guidelines for quality management systems that represents an
international consensus on good quality management practices.
a. ISO 9000:2000
b. ISO-9000
c. ISO 14000
d. ISO 2001
6. these are tools and approaches that help managers and workers make the practices effective.
a. principles
b. techniques
c. practices
d. system
7. it is the process for meeting quality goals during operations.

a. Quality standard
b. Quality control
c. Quality improvement
d. Quality management system
8. is defined as a mechanism for managing and continuously improving core processes to

"achieve maximum customer satisfaction at the lowest overall cost to the organization."
a. Quality improvement
b. Quality management system
c. Quality standards
d. Quality planning
9. these are activities by which the principles are implemented

a. techniques
b. practices
c. system
d. principles
10. it is a variation that arise from sources outside the system and can generally be traced back to
a specific change that has occurred and needs correction.
a. Value causes
b. Special causes
c. Common causes
d. Quality causes
TRUE/FALSE
1. Deming laid out a “quality improvement program” for companies such as Ford, GM, and
Procter & Gamble, when invited to work with them to improve their quality. F
2. Unlike other management gurus and consultants, Deming defined and described quality
precisely. F
3. Deming stressed that the lowest levels of operational staff in an organization must assume
the overriding responsibility for quality management. F
4. Improvements in operations are achieved by reducing the causes and impacts of variation.
T
5. Deming emphasized that knowledge is not possible without theory, and experience alone
does not establish a theory. T
6. Unlike Deming, however, Juran proposed a major cultural change in the organization, and
did not take up improving quality by working within the system familiar to managers. F
7. Juran advocated the use of quality cost accounting and analysis to focus attention on
quality problems. T
8. Juran opposed Deming’s policy which stated that fear can bring out the best in people. F
9. According to Crosby, quality is judged solely on whether requirements have been met and
non-conformance is the absence of quality. T
10. Crosby’s philosophy demonstrates that quality management practices will not save, but
cost money. F
11. Dr. Kaoru Ishikawa, a quality philosopher, is best known for coining the phrase—total
quality control. F
12. A. V. Feigenbaum, a quality philosopher, promoted the use of quality costs as a

measurement and evaluation tool. T
13. Dr. Kaoru Ishikawa, a quality philosopher, advocated collecting and analyzing factual data
using simple visual tools, statistical techniques, and teamwork as the foundations for implementing total
quality. T
14. According to Dr. Ishikawa’s philosophy, data with dispersion information are false data. F
15. According to Dr. Ishikawa’s philosophy, the ideal state of quality control occurs when
inspection becomes necessary. F
16. The total quality philosophy was initially based on only one principle—customer focus. F
17. One of the most important quality management techniques is basic statistics. T
18. Setting simple goals and targets is one of the practices that are used for implementing
leadership as a quality management principle. F
19. Variation in a production process increases capacity utilization. F
20. Variation in a production process makes it easier to find the root cause of the process
issues. F
21. Common causes of variation in a production process are a result of the design of the
product and production system. T
22. Special causes of variation in a production process arise from internal sources that are
inherent in the process. F
23. A quality management system represents a specific implementation of quality concepts,

standards, methods, and tools, and is unique to an organization. T
24. The core of a QMS is focused on creating the goods and services that customers want. T
25. The ISO 9000:1994 series standards were intended to provide confidence to customers and
other stakeholders that quality requirements are being achieved in the delivered product. T
26. The ISO 9001 requirement for audits forces an organization to review its quality system on
a routine basis. T

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CHAPTER 2 - Foundation of Quality Management

TEST I - TRUE or FALSE

TEST II - MULTIPLE CHOICE

2. it is the process for preparing to meet quality goals

3. these are the foundation of the philosophy.

7. it is the process for meeting quality goals during operations.

8. is defined as a mechanism for managing and continuously improving core processes to

9. these are activities by which the principles are implemented

12. A. V. Feigenbaum, a quality philosopher, promoted the use of quality costs as a

19. Variation in a production process increases capacity utilization. F

23. A quality management system represents a specific implementation of quality concepts,

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