REQUEST

 FOR  PROPOSAL  TEMPLATE  

This  Request  for  Proposal  (RFP)  Template  is  free  for  you  to  copy  and  
use  on  your  project  and  within  your  organization.  We  hope  that  you  
find  this  template  useful  and  welcome  your  comments.  Public  
distribution  of  this  document  is  only  permitted  from  the  Replicon  
official  website  at:  
www.replicon.com  
 
 
 
REQUEST  FOR  PROPOSAL  (RFP)  
 
<PROJECT  NAME>  
 
 
<COMPANY  LOGO>  
 
 
 
COMPANY  NAME  
STREET  ADDRESS  
CITY,  STATE  ZIP  CODE  
 
 
DATE  
   
Table  of  Contents  
1   Introduction  ............................................................................................................................  3  
1.1   Purpose  of  the  RFP  .................................................................................................................  3  
1.2   Scope  of  Work  ........................................................................................................................  3  
1.3   Confidentiality  ........................................................................................................................  3  
2   Vendor  Instructions  ................................................................................................................  4  
2.1   Background  .............................................................................................................................  4  
2.2   General  Instructions  ...............................................................................................................  4  
2.3   RFP  Changes,  Binding  Bid  Process  ..........................................................................................  4  
2.4   Disqualification  .......................................................................................................................  5  
2.5   Structure  of  the  Response  ......................................................................................................  5  
2.6   Schedule  of  Events  .................................................................................................................  5  
2.7   Contacts  ..................................................................................................................................  6  
2.8   Evaluation  Criteria  ..................................................................................................................  6  
2.9   Awarding  of  Contract  .............................................................................................................  7  
3   Vendor  Eligibility  Criteria  ........................................................................................................  7  
4   Compliance  Matrix  ..................................................................................................................  8  
4.1   Technical/Functional  ..............................................................................................................  9  
4.2   Security  /  Hosting  ...................................................................................................................  9  
4.3   Performance  .........................................................................................................................  10  
4.4   Integration  ............................................................................................................................  10  
4.5   Reporting  ..............................................................................................................................  10  
4.6   Others  ...................................................................................................................................  11  
5   Pricing  Details  .......................................................................................................................  11  

 
   

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1   Introduction  
 
<<Your  Company  Overview>>    
 
This   Request   for   Proposal   (RFP)   is   to   invite   prospective   vendors   to   submit   a   proposal   to   provide  
<<XYZ>>   system   to   <<Company   Name>>.   The   RFP   provides   vendors   with   the   relevant   operational,  
performance,  application,  and  architectural  requirements  that  the  system  must  fulfill.    
 
This  document  describes  the  Request  for  Proposal  (RFP)  from  <<Company  Name>>.  This  document  is  
a   company   confidential   document.   Vendors   requested   for   proposal   are   engaged   to   respect   the  
confidentiality  of  information  contained  in  this  document.    
 
Rules  for  tendering  this  RFP  are  explained  in  Section  2.    
 

1.1   Purpose  of  the  RFP  

<<Company   Name>>is   selecting   a   solution/service   provider   for   a   <<XYZ>>system.   Our   objective   is   to  
select   the   vendor   who   most   fully   meets   the   requirements   identified   in   this   Request   for   Proposal  
(RFP).   <<Company   Name>>   may   elect   to   award   a   contract   pursuant   to   the   RFP.   Your   company   is  
invited   to   take   part   in   this   process   and   provide   a   proposal   that   satisfies   <<Company   Name>>  
requirements.    
 
Within  the  RFP  you  will  find  all  the  information  necessary  to  do  a  proper  assessment  of   <<Company  
Name>>  requirements.    Service  providers  are  invited  to  respond  to  this  RFP  by  describing  how  they  
can   meet   the   requirements   set   out   in   this   RFP   and   by   providing   other   information   requested.    
Responses   to   this   RFP   will   be   used   to   qualify   service   providers   for   the   final   evaluation   and   price  
negotiation  phases  of  the  selection  process.      
 

1.2   Scope  of  Work  

<Please  include  a  short  introduction  about  the  objective  of  the  project,  expected  deliverables,  etc.>.  
This  could  cover  the  following:  
•   project  goals  
•   objectives  
•   deliverables  
•   scope    
•   stakeholders  /  number  of  employees  
•   Other  basic  information  about  the  project  
 

1.3   Confidentiality  
 
This   Request   for   Proposal,   including   any   other   material   and   information   provided   by   <<Company  
Name>>,  contains  <<Company  Name>>proprietary  and  confidential  information  that  is  provided  to  
you  for  your  exclusive  use  in  evaluating  and  preparing  your  response.  If  at  any  time  your  company  
decides   not   to   respond   to   the   RFP,   please   destroy   any   copies   of   the   document   and   confirm   your  
non-­‐participation  either  in  writing  or  by  email.    
 

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This   document   should   not   be   duplicated   except   as   necessary   to   prepare   your   response.   This  
document   should   not   be   disclosed   or   distributed   to   any   third   party.   All   copies   of   this   document  
except   one   file   copy   should   be   destroyed   following   submission   of   your   response.   The   file   copy  
should   be   held   confidential   and   not   used   for   any   purpose   other   than   bid   evaluation,   response  
preparation,   and   subsequent   discussions   with   <<Company   Name>>,   if   any   result.   You   should  
safeguard   the   confidentiality   of   this   document   and   any   copies   with   the   same   degree   of   care   with  
which   you   safeguard   your   own   confidential   information.   Vendors   may   not   use   the   name,   logo,   or  
trademarks   of   <<Company   Name>>in   connection   with   any   advertising   or   publicity   materials   or  
activities   without   the   prior   written   consent   of   the   <<Company   Name>>.   The   obligation   not   to  
disclose  any  confidential  information  shall  not  be  affected  by  bankruptcy,  receivership,  assignment,  
attachment  or  seizure  procedures,  whether  initiated  by  or  against  the  vendor,  nor  by  the  rejection  of  
any   agreement   between   the   <<Company   Name>>and   the   vendor,   by   a   trustee   of   the   vendor   in  
bankruptcy,   or   by   the   vendor   as   a   debtor-­‐in-­‐possession   or   the   equivalent   of   any   of   the   foregoing  
under  local  law.    
 

2   Vendor  Instructions  
2.1   Background    
This   RFP   has   been   issued   to   organizations   that   will   respond   satisfactorily   to   the   Request   for  
Proposals   (RFP)   dated   <<DATE>>.   The   RFP   identifies   <<Company   Name>>’s   requirements   in  
sufficient  detail  in  order  to  identify  a  preferred  vendor.    
 

2.2   General  Instructions  

Vendors  are  requested  to  consider  the  following  instructions  when  preparing  their  responses:    
 
•   Only  respondents  who  have  been  directly  invited  to  respond  to  this  RFP  shall  be  considered.    
•   Vendor  responses  must  be  valid  for  6  months  from  the  date  of  submission.    
•   Vendors  must  be  commercially  bound  to  their  response.    
•   Vendors  must  address  all  matters  raised  in  this  RFP.    
•   Any   statements   made   about   the   performance   and   specifications   of   the   proposed   solution  
will  be  considered  to  be  true  and  will  be  incorporated  into  the  final  purchase  contract.  
•   Any  functionality  or  features  not  included  in  the  cost  estimate  must  be  clearly  identified  in  
the  response  to  the  RFP.    
•   Vendors   must   address   all   items   specified   in   this   RFP.   Failure   to   adhere   to   the   specified  
format  may  disqualify  a  vendor  from  further  consideration.    
 
Submission   of   proposals   shall   constitute   evidence   that   the   vendor   has   made   all   the   above-­‐
mentioned   examinations,   and   is   free   of   any   uncertainty   with   respect   to   conditions   that   would   affect  
the  execution,  and  completion  of  this  project.    
 

2.3   RFP  Changes,  Binding  Bid  Process  

<<Company   Name>>reserves   the   right   to   negotiate   any   or   all   RFP   terms   and   conditions,   and   to  
cancel,   amend   or   resubmit   this   RFP   in   part   or   entirety   at   any   time.   This   RFP   has   been   issued  
exclusively   for   providing   adequate   information   about  <<XYZ>>   System   requirements   for   <<Company  
Name>>in   order   to   receive   a   proposal   of   this   project   from   vendors.   While   one   or   more   vendors   may  
be  selected  as  candidates,    and    <<Company   Name>>  may    negotiate    a    vendor    contract    with    one    
or   more   respondents,   <<Company   Name>>   reserves   the   right   to   reject   any   or   all   of   the   responses  

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 received  for  any  reason  or  no  reason,  and  to  decline  negotiating  and  signing  a  vendor  contract  with  
any  vendors  responding  to  the  RFP  regardless  of  whether  any  vendor's  response  is  partially  or  fully    
accepted  or  rejected,  or  contains  the  highest  or  lowest  mark-­‐up  or  price,  or  the  most  timely  services    
delivery   commitment,   or   whether   a   vendor   responds   with   a   no-­‐response   notice   or   has   an   existing    
contract  with  <<Company  Name>>,  and  regardless  of  any  other  matter.  <<Company  Name>>  further    
reserves   the   right   to   negotiate   with   any   vendor   who   does   not   receive   this   RFP.   Accordingly    
responses   should   be   submitted   in   the   terms   most   favorable   to   <<Company   Name>>.   <<Company  
Name>>  will  consider  vendor  responses  as  binding  offers  by  vendors.    
 

2.4   Disqualification    
Statements  known  to  be,  or  subsequently  found  to  be,  inaccurate  or  misleading  may  disqualify  the  
vendor  from  further  participation  in  the  evaluation  process.    
 

2.5   Structure  of  the  Response  

All  responses  to  this  proposal  must  follow  the  structure  given  below:    
 
1.   Executive  Summary  
2.   Company  Profile  
(Describe  your  organization’s  core  businesses,  products,  services,  markets,  awards,  etc.)  
3.   Similar  Experience  &  Customer  References  
4.   Requirements  Understanding  /  Scope  of  Work  
(Please  illustrate  that  you  have  understood  our  requirements.)  
5.   Vendor  Eligibility  Criteria  (as  per  section  3  of  RFP)  
6.   Compliance  Matrix  (as  per  section  4  of  RFP)  
7.   Proposed  Solution  Description  with  screenshots  of  the  interface    
8.   Implementation  Approach  /  Deliverables  /  Training  Details  
9.   Post  Implementation  Support  /  SLA    
10.  Project  Plan  /  Timelines    
11.  Project  Management  Approach  
(Please  illustrate  your  project  management  approach  in  terms  of  proposed  team  structure,  
communication  plan,  escalation  management,  quality  plan  and  any  other  relevant  information)  
12.  Pricing  Details  (as  per  format  in  section  5  of  the  RFP)    
 

2.6   Schedule  of  Events  

Event   Date  

RFP  Distribution  to  Vendors      

Written  Confirmation  of  Vendors  with  Bid  Intention    

Questions  from  Vendors  about  scope  or  approach  due    

Responses  to  Vendors  about  scope  or  approach  due    

Proposal  Due  Date      

Target  Date  for  Review  of  Proposals    

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Onsite  Oral  Presentation  /  Demo  of  the  proposed  solution    

Final  Vendor  Selection  Discussion(s)-­‐-­‐Week  of    

Anticipated  decision  and  selection  of  Vendor(s)    

Anticipated  commencement  date  of  work    

Anticipated  completion  of  work    

2.7   Contacts  
Any   questions   concerning   technical   specifications   or   Statement   of   Work   (SOW)  or   contractual   terms  
&  conditions  must  be  directed  to:  
 
Name    
Address    

Phone    
FAX    
Email    
 
Responses   to   the   RFP   are   due   by   <<DATE>>.   Please   submit   your   response   in   <<hard   copy   /   soft  
copy>>to:  
 
Name    
Address    

Phone    
FAX    
Email    
 

2.8   Evaluation  Criteria  

Any   award   to   be   made   pursuant   to   this   RFP   will   be   based   upon   the   proposal   with   appropriate  
consideration   given   to   operational,   technical,   cost,   and   management   requirements.   Evaluation   of  
offers  will  be  based  upon  the  Vendor’s  responsiveness  to  the  RFP  and  the  total  price  quoted  for  all  
items  covered  by  the  RFP.  
 
Proposals   must   address   all   the   items   identified   in   the   Request.   All   proposals   will   be   evaluated   based  
on  the  following  criteria:  
●   Completeness  of  proposal  
●   Experience  and  past  performance  with  similar  customers  
●   Ability  to  meet  requirements  as  specified  in  the  Compliance  Matrix  
●   Initial  cost,  including  goods  and  services,  yearly  maintenance  fee,  and  any  recurring  costs  
●   Financial  stability  of  your  company  

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●   Demonstrated  quality  of  service  and  training  
●   Flexibility  of  product  
●   Oral  presentation  
 
<<Company   Name>>   does   not   represent   that   these   are   the   sole   criteria   and   reserves   the   right   to  
adjust  selection  criteria  at  any  time.    
 

2.9   Awarding  of  Contract  

<<Company  Name>>  is  not  bound  to  accept  the  lowest  proposal  and  is  not  obliged  to  give  a  reason    
for  rejecting  a  proposal.  Prospective  suppliers  are  advised  that  nothing  in  this  documentation,  or  in    
any   communication   between   <<Company   Name>>   and   any   other   party,   shall   be   taken   as  
constituting   a   contract,   agreement   or   representation   between   <<Company   Name>>   and/or   any  
other  party,  except  for  a  formal  award  of  contract  made  in  writing  by  <<Company  Name>>.  Neither  
shall   it,   or   they,   be   taken   as   constituting   a   contract,   agreement   or   representation   that   a   contract  
shall  be  offered.    
 
Please   note   that   <<Company   Name>>   reserves   the   right   to   vary   the   number   of   vendors   invited   to  
interviews   and   presentations,   or   dispense   completely   with   this   part   of   the   process,   at   its   sole  
discretion.   <<Company   Name>>   reserves   the   right   at   all   points   in   the   procurement   process   either  
not   to   select   a   candidate   to   go   forward   to   the   next   stage,   or   following   completion   of   the  
procurement  process,  not  to  make  any  award  of  contract.    
 
<<Company  Name>>  has  prepared  this  RFP  in  good  faith.  To  the  extent  that  <<Company  Name>>  is  
permitted   by   law,   <<Company   Name>>   excludes   any   liability   (whether   in   contract,   negligence   or  
otherwise)  for  any  incorrect  or  misleading  information  contained  in  this  RFP.    
 

3   Vendor  Eligibility  Criteria  

<<Below   are   a   few   sample   eligibility   criteria,   please   incorporate/modify   as   per   your   specific  
requirements>>  
 
•   Vendor  is  defined  as  an  independent  company  registered  in  'country  name'  or  a  consortium  
of   partnership   between   a   local   'country   name'   registered   company   and   local   or   global  
services  partner.  Please  provide  the  following  details:    
o   Legal  Name:  
o   Parent  Company:  
o   Corporate  Headquarter  Address:  
o   Internet  Address:  
o   In  what  business  area  has  your  company  engaged?  
o   How  many  years  has  your  company  been  in  business  under  its  present  name?  
o   If   you   are   a   corporation   or   limited   liability   corporation,   show   state   and   date   of  
incorporation.  
o   Is  there,  or  has  there  been  in  the  last  three  years,  any  litigation  or  governmental  or  
regulatory  action  pending  or  threatened  against  your  organization  that  might  affect  
your  ability  to  provide  stated  products  and  services?  State  the  status  of  any  current  
or  pending  lawsuits.  
 
•   The   business   enterprise   must   currently   be   incorporated,   or   registered   as   a  
company(corporation,  limited,  partnership)  and  be  able  to  demonstrate  that  it  has  been  and  

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 is  offering  goods/services  under  the  business  name  for  a  period  not  less  than  5  years.  Sole  
Proprietors/Independent   Contractors   must   be   able   to   demonstrate   that   they   have   been  
engaged  in  their  business  activity  for  not  less  than  5  years.  
 
•   Minimum  amount  of  yearly  turnover  of  the  company/vendor  during  the  last  three  years  i.e.  
for  2010-­‐11,  2011-­‐12,  2012-­‐13  should  be  at  least  <<$$>>.  
 
•   The   vendor   should   have   the   experience   of   providing   cloud   based   solutions/services   for   at  
least  5  years.    
 
•   Vendor  security  policies  and  processes  should  have  been  ratified,  evaluated  and  rated  by  a  
reputed  third  party  analyst  firm  such  as  Gartner/Forrester,  please  provide  details.    
 
•   Vendor   should   have   experience   of   implementing   and   providing   services   using   cloud   based  
<<XYZ>>Tools   in   at   least   3   organizations   in   'country   name'   and   5   organizations   in   'region  
name';  references  should  be  provided  for  the  same.    
 
•   Vendor  must  have  the  experience  of   integrating  the  proposed   <<XYZ>>  tool  with  other  third  
party  applications  such  as  QuickBooks,  MS  Project,  PeopleSoft,  SAP  etc.  for  unidirectional  /  
bidirectional   communication   as   per   requirement   to   automate   the   entire   process.   Please  
provide  details  with  customer  references  to  substantiate.  
 
•   The   SaaS   provider   will   need   to   provide   sufficient   evidence   that   its   platforms   will   scale   to  
meet  current  peak  and  future  application  processing  and  user  demands  through  the  use  of  
customer  references  with  similar  requirements.    SaaS  vendors  with  a  good  track  record  will  
be  able  to  provide  and  guarantee  response  times  with  the  required  service  levels.  
 
•   Vendor  controls  and  processes  should  be  SSAE16  compliant.  Please  attach  certificate/report.    
 
•   Vendor  providing  remotely  hosted  /  SaaS  based  offerings  should  host  the  solution  in  a  Tier  4  
data  center  and  maintain  a  separate  disaster  recovery  site,  please  provide  details.    
 
•   We   have   a   strong   commitment   and   preference   to   the   consideration   and   use   of   certified  
minority   and   women-­‐owned   businesses   (M/WBE’s)   to   the   greatest   extent   possible.   Bidder  
shall  provide  details,  if  applicable.  
 
The   eligibility   will   be   seen   based   on   the   above   criteria   and   <<Company   Name>>   has   the   right   to  
reject  responses  not  meeting  the  qualification  criteria.  
 

4   Compliance  Matrix  
In  the  subsequent  sections,  we  have  detailed  the  specifications  for  the  various  components  of  the  
requirement.   Vendors   must   highlight   their   compliance   status   against   each   requirement   or  
specification  in  their  response  along  with  additional  comments  (if  any)  by  using  the  following  legend:    

S  =  Standard  
N  =  Not  Available  
Solution  Features   C  =  Available  with  Customization  
T  =  Available  through  3rd-­‐party  

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4.1   Technical/Functional  
Sr.   Requirements   S/N/C/T   Additional  
No.   Remarks  
1   The  system  must  allow  minimum  working  hours  to  be  defined  for  all  or      
some  users  
2   The  system  must  allow  different  working  patterns,  to  cater  for  part-­‐time      
and  other  flexible  working  arrangements,  for  some  or  all  users  
3   The  system  must  allow  user  accounts  to  be  suspended  and  re-­‐instated      
4   The  system  must  allow  for  different  overtime  categories  to  be  defined      
(single  time,  double  time,  etc)  
5   The  system  must  allow  an  employee's  contracted  hours  to  be  defined      
6   Pre-­‐population  of  timesheets  based  on  project  allocations      
7   The  System  must  allow  user  to  copy  forward    historical  pattern  of  work      
to  pre-­‐populate  future  weeks  
8   The  System  must  be  able  to  save  data  without  submitting  for  approval      
9   The  System  must  have  an  escalation  process  in  place  to  flag  via  email  or      
workflow,  that  time  has  not  been  approved  by  the  approving  manager.  
Approvers  must  be  clearly  prompted  which  approvals  are  missing  when  
they  access  the  system.  Similarly,  users  should  be  reminded  via  email  
notifications  from  the  system  if  timesheet  is  due  or  overdue.  
10   Option  to  define  approval  paths  up  to  minimum  five  levels  deep      
11   The  system  must  allow  a  different  approval  path  to  be  defined  for  each      
user  
12   Manager  should  be  able  to  approve  or  Reject  the  request  directly  from      
the  email  or  the  tool.  In  case  the  Manager  rejects  the  request,  a  
comment  field  should  be  available  to  mention  the  reason.  
13   Approvers  must  be  able  to  select  a  deputy  to  approve  in  their  absence      
from  the  approved  list.  
14   Users  must  be  able  to  nominate  another  user  to  act  as  their  deputy  in      
case  of  absence  etc.  
15   The  system  must  allow  administrators  to  restrict  who  can  act  as  a  deputy      
/  substitute.  
16   System  data  should  be  available  for  download  and    analysis      
 
17   System  should  allow  creation  of  extensive  overtime  rules  as  per  company      
/  state  policy  and  should  also  provide  out  of  the  box  templates.  
18   The  system  should  ensure  compliance  with  built-­‐in/customizable  alerts,      
emails,  and  approval  capabilities;  providing  what  is  needed  for  
government  audits  such  as  DCAA,  SOX,  etc.  

4.2   Security  /  Hosting  

Sr.   Requirements   S/N/C/T   Additional  
No.   Remarks  
1   Users  must  not  be  able  to  view  any  staff  records  other  than  their  own.      
2   The  system  must  provide  adequate  security  to  prevent  unauthorized      
access  
3   The  system  must  provide  the  facility  for  passwords  to  be  changed,  and      
for  the  administrator  to  configure  the  frequency  with  which  this  should  
occur  as  well  as  setting  up  password  constraints.  
4   Ability  to  sign  in  using  password  authentication  that  is  synchronized  with      
the  firm’s  Active  Directory  services  

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 5   Support  for  deployment  of  Single  Sign-­‐on  (SSO)  with  SAML      
6   The  system  must  allow  for  encryption  of  information  both  inbound  and      
outbound.  
7   The  system  must  provide  an  automatic  time-­‐out  facility  to  prevent  users      
remaining  logged  in  when  their  sessions  are  inactive.  
8   The  security  features  provided  in  the  system  and  by  the  hosting  facility      
should  be  compliant  with  the  relevant  industry  recognized  security  
standards.  Please  provide  details  along  with  supporting  documents.  
9   The  system  must  be  externally  hosted  and  supported  within  a  jurisdiction      
with  appropriate  Data  Protection  legislation.  
10   The  system  must  have  an  uptime  of  at  least  99.5%.  Please  provide      
supporting  evidence  with  your  response.  

4.3   Performance  
Sr.   Requirements   S/N/C/T   Additional  
No.   Remarks  
1   Please  describe  how  your  solution  scales  from  an  infrastructure      
perspective.  
2   Please  describe  how  your  solution's  performance  scales  with  the  number      
of  concurrent  users/sessions  online?  Does  geographic  distribution  of  
users  affect  performance?  Please  describe.  
3   How  do  you  deal  with  unexpected  peaks  in  demand/usage?  Please      
include  details  on  whether  other  customers  can  affect  performance  of  
the  environment  if  shared.  
4   The  system  must  provide  sub-­‐second  response  times,  as  visible  to  the      
user,  operating  over  a  domestic  broadband  connection,  at  least  97%  of  
the  time.  
5   The  same  system  must  be  able  to  seamlessly  scale  to  cope  with  initial      
volume  of  users  (approx.  500)  and  any  additional  volume  of  users  
without  replacing  the  system.  

4.4   Integration  
Sr.   Requirements   S/N/C/T   Additional  
No.   Remarks  
1   Real-­‐time  integrations  can  be  built  to  almost  any  other  software      
solution  
2   Experience  of  the  vendor  and  ease  of  integration  with  QuickBooks,      
PeopleSoft,  MS  Project,  etc.    
3   API/Web  Services  availability      

4.5   Reporting  
Sr.   Requirements   S/N/C/T   Additional  
No.   Remarks  
1   The  system  must  provide  a  mixture  of  pre-­‐configured  and  user-­‐    
defined  Management  Information  reports  
2   The  system  must  allow  standard  and  customized  reports  against      
current  and  archived  data.  
3   The  system  should  allow  saving  of  user-­‐defined  reports  for  future      
use.  

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 4   The  system  must  allow  all  viewable  reports  to  be  printed  and      
produced  in  electronic  form.  
5   Automated  reports  that  can  be  e-­‐mailed  to  recipients  based  upon  a      
preset  schedule  

4.6   Others  
Sr.   Requirements   S/N/C/T   Additional  
No.   Remarks  
1   The  system  should  be  capable  of  being  accessed  from  any  internet      
device,  including  mobile  devices  
2   The  system  must  be  able  to  run  on  supported  versions  of  Internet      
Explorer,  Chrome,  Firefox  and  Safari  
3   The  system  should  not  require  installation  of  applets  or  controls  to      
run  on  a  client  
4   The  system  ideally  will  have  a  built-­‐in  help  function      
5   Upgrades/updates  to  the  system  should  be  frequent  (weekly/bi      
weekly)  and  should  be  handled  by  the  vendor  without  any  
downtime.      
6   The  vendor  should  be  able  to  provide  software  administrative      
training  to  key  staff  
7   System  should  support  English  and  local  language  where  legally      
required  
8   Vendor  should  provide  24x7x365  support  services  with  a  real  person      
to  assist  when  needed,  please  provide  details.  

5   Pricing  Details  
All   prices   quoted   by   the   vendor   must   be   fully   itemized,   in   <<currency   name>>,   and   inclusive   of   all  
taxes   and   all   expenses.   <<Company   Name>>   expects   to   contract   with   the   vendor   on   a   Fixed   Price  
basis   for   all   components   of   the   supply.   We   expect   the   vendor   to   quote   a   fixed   price   for:    
 
•   Product    
•   Implementation  services    
•   Customizations    
•   All  software  licenses  for  the  vendor’s  products    
•   All  software  licenses  for  third  party  products  supplied  by  the  Vendor    
•   Support  fees  for  one  (1)  year  commencing  from  date  of  go-­‐live  
 
Please  clearly  identify  all  assumptions  made  when  producing  these  prices.    
 
 
 

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