TESDA-OP CO-01-F11

(Rev.No.00-03/08/17)

COMPETENCY-BASED CURRICULUM

A. Course Design

Course Title : COMPUTER SYSTEM SERVICING NCII

Nominal Duration : 280-hours
Qualification Level : Level II
Course Description : This course is designed to develop and enhance knowledge,
skills, and attitudes of a Computer Systems Service Technician in
accordance with industry standards. It covers basic and common
competencies in addition to the core competencies such as to install
and configure computer systems, set-up computer networks and
servers and to maintain and repair computer systems and networks.

Trainee Entry Requirement:

Trainees or students should possess the following requirements:

 With good moral character;
 Ability to communicate both oral and written; and
 Physically and mentally healthy fit

* Optional
Course Structure
Basic Competencies
No. of Hours: 40 -Hours

UNIT OF Nomin
MODULE TITLE LEARNING OUTCOMES
COMPETENCY al Hrs.
1. Participate in 1.1Participating in 1.1.1Obtain and convey
workplace workplace workplace information
communicatio communication 1.1.2 Complete relevant
n work- related document 10
1.1.3 Participate in hours
workplace meeting and
discussion

2. Work in a team 1.2 Working in a 2.1.1 Describe and identify

environment team environment team role and
responsibility 10
2.1.2 Describe work as a hours
team member

3. Practice career 1.3 Practice career 3.1.1. Integrate personal objectives with
professionalism professionalism organizational goals.
10
3.1.2 Set and meet work priorities. hours

3.1.3 Maintain professional

growth and development.
4. Practice 1.4 Practicing 4.1.1 Identify hazards and risks.
occupational occupational 4.1.2 Evaluate hazards and risks.
health and health and safety 4.1.3 Control hazards and risks. 10
safety procedure hours
procedures 4.1.4 Maintain occupational
health and safety awareness.
 Common Competencies
No. of Hours: 20 -Hours

UNIT OF MODULE TITLE Nominal

COPETENCIES LEARNING OUTCOMES
Hrs.
Apply quality 1.1 Applying 1.1.1 Assess quality of 12
standards quality received materials hours
standards 1.1.2 Assess own work
1.1.3 Engage in quality
improvement

Perform 2.1 2.1.1 Plan and prepare for 12 hours

computer
operations Performing tasks to be undertaken
computer 2.1.2 Input data into computer
operations 2.1.3 Access information
using computer
2.1.4 Produce output/datd
using
Computer
system
2.1.5 Use basic functions of
a web browser to
locate information
2.1.6 Maintain Computer
equipment and system
Perform Performing 3.1.1 Select 12
mensuration mensuration measuring hours
and and calculation instruments
calculation 3.1.2 Carry out
measurements and
calculation
3.1.3 Maintain
measuring
instruments

Prepare and Preparing and 4.1.1 Identify different kinds 12

interpret interpreting of hours
technical technical technical
drawing drawing drawings
4.1.2 Interpret technical
drawing
4.1.3 Prepare/make changes
on electrical/electronic
schematics and
drawings

Use hand Using hand 5.1.1 Plan and prepare for 12

tools tools tasks to be undertaken hours
5.1.2 Prepare hand tools

5.1.3 Use appropriate hand

tools and test equipment
5.1.4 Maintain hand tools
Terminate Terminating 6.1.1 Plan and prepare for 10
and connect and connect termination/connection hours
electrical electrical of electrical
wiring and wiring and wiring/electronics
electronics electronics circuits
circuit
circuit 6.1.2Terminate/connect
wiring/electronic
circuits
6.1.3 Test
termination/connection
s of
electrical
wiring/electronics
circuits

Test Testing 7.1.1 Determine criteria for 10

electronic electronic testing electronics hours
components components components
7.1.2 Plan an approach for
component testing
7.1.3 Test components
7.1.4 Evaluate the testing
process
 Core Competencies
No. of Hours: 80 -Hours

UNIT OF MODULE TITLE Nomin

COPETENCIES LEARNING OUTCOMES
al Hrs.
Install and Installing and 1.1.1 Assemble computer 40
configure configuring hardware hours
computer computer systems 1.1.2 Prepare installer
systems 1.1.3 Install operating system and
drivers for peripherals/
devices
1.1.4 Install application software
1.1.5 Conduct Testing and
Documentation
Set-up computer Setting-up 2.1.1 Install network cables 40
networks computer 2.1.2 Set network configuration hours
networks 2.1.3 Set router/Wi-Fi/ wireless
access point/repeater
configuration
2.1.4 Inspect and test the
configured computer
networks

Set-up computer Setting-up 3.1.1 Set-up user access 40

servers computer servers 3.1.2 Configure network services hours
3.1.3 Perform testing,
documentation and pre-
deployment procedures

Maintain and Maintaining and 4.1.1 Plan and prepare for 40

repair computer repairing computer maintenance and repair hours
systems and System and network 4.1.2 Maintain computer systems
network and network
4.1.3 Diagnose Faults of computer
system and network
4.1.4 Rectify/correct defects in
computer systems and networks
4.1.5 Inspect and test the
computer system and
network
Assessment Methods :

 Hands on
 Direct observation
 Practical demonstration
 Oral and written exam

Course Delivery :

 Lecture-demonstration
 Self-paced instruction
 Group discussion
 Resources :

(List of recommended tools, equipment and materials for the training of

25 trainees for CSS NCII.

TOOLS EQUIPMENT MATERIALS

Quantity Item Quantity Item Quantity Item
10 Pcs. Screwdriver 26 Units Desktop 400 pcs. RJ 45
(standard Computer
10 Pcs. Screwdriver 10 Laptop 25 pcs. (RJ45)
(Philips) computer/Netb Modular
ook box
10 Pcs. Long nose 10 Computers for 20 pcs. Raceway or
pliers server Slotted PVC
1.5” x 1.5” x
48”
10 Pcs. Mechanical 10 Server 1 box UTP cable
pliers cabinet/Frame
10 Pcs. Allen wrench 20 pcs. Patch panel
(48-ports)
10 Pcs. Crimping 10 sets Working 1 can Contact
tools tables cleaner
10 Pcs. Soldering iron 1 unit Internet 1 piece Whiteboard
subscription
(at least 2
MBPS)
10 Pcs. Solder sucker 10 units Uninterruptible 1 lot Fastener
Power Supply
(UPS)
5 Pcs. Wire stripper 1 spool Filler (lead-
free)
1 UNIT Portable 10 units Hub / Switch 8 pcs Fiber optic
electric hand cable 2
drill meters
(terminated)
1 Set Drill bit 2units Managed
switch
5 Set Precision 1 Network
screw drivers controller
10 pcs. Anti-static 11 ADSL Router
devices with Wi-Fi
5 Pcs. Flash 10 Wireless
light/Head Access Point
Mounted
light
1 PC Video
camera
2 External
optical drive
1 Unit USB External
HD
1 Unit Network
External HD
 1 Unit Scanner
1 Unit USB printer
1 Unit Network RESOURCES / MANUALS:
printer
11 pcs. Flash disk / 26 pieces
Memory stick Motherboard’s
manual and
installer
10Units Electronic 10 pieces Device
tester VOM driver installer
5 Units LAN Cable 1 lot Assorted
tester Computer book,
PC Magazines
and journals

QUANTIT INSTALLERS / SOFTWARE

Y
26 Desktop OS (license for proprietary software)
10 Network OS (license for proprietary software)
26 Office productivity software (license for proprietary software)
26 Anti-virus (license for proprietary software)
5 Disk utility software
5 Virtualization software (license for proprietary software)
5 Disk creator software
5 Disk image software

Facilities :

Based on a class size of 25 students/trainees

SPACE REQUIREMENT SIZE IN AREA IN TOTAL AREA
METERS SQUARE IN SQUARE
METERS METERS
laboratory and/or lecture area 6x8 48 48
storage area 2x2 4 4
learning resource center 4x5 20 20
equipment circulation area 20 20
Qualification of Instructors/Trainers :

DRIVER NC II (CLASSIFIED UNDER THE LTO RESTRICTION CODE 1 AND 2)


Must be a holder of Computer Hardware Servicing NCIII
or equivalent available qualification
 Must have completed Training METHODOLOGIES II (TM II)
 Must be physically and mentally fit
 Must have at least 2 years relevant job/industry experience.
B. Modules of Instruction

Basic Competencies

UNIT OF COMPETENCY : PARTICIPATE IN WORKPLACE COMMUNICATION

MODULE TITLE : PARTICIPATE IN WORKPLACE COMMUNICATION

MODULE DESCRIPTOR : This module covers the knowledge,

Skills and attitudes required to
obtain, interpret and convey
information in response to
workplace requirements.

NOMINAL DURATION : 10 hours

Summary of Learning Outcomes :

Details of Learning Outcomes :

LO1. Obtain and convey workplace information

LO2. Complete relevant work related documents.

LO3. Participate in workplace meeting and discussion

 LO 1. OBTAIN AND CONVEY WORKPLACE INFORMATION

ASSESSMENT CONTENTS CONDITIONS METHODOLOGIES ASSESSMENT

CRITERIA METHODS

Specific Part of Speech Writing Group discussion Written Test

relevant materials (pen
information is & paper)
accessed from
appropriate
sources
Effective Sentence References Interaction Practical/perfor
questioning, construction (books) mance test
active listening
and speaking
skills are used
to gather and
convey
information
Appropriate Effective Manuals Lecture Interview
medium is communicati (booklets)
used to on
transfer
information
and ideas.

Appropriate Reportorial
non-verbal
communication
is used

Appropriate
lines of
communication
with superiors
and colleagues
are identified
and followed.
Defined
workplace
procedures for
the location
and storage of
information are
used
Personal
interaction is
carried out
clearly and
concisely.
 L02. COMPLETE RELEVANT WORK RELATED DOCUMENTS

ASSESSMENT CONTENTS CONDITIONS METHODOLOGIES ASSESSMENT

CRITERIA METHODS

Ranges of Basic Paper Group discussion Written test

forms relating mathematics
to conditions of
employment
are completed
accurately and
legibly.
Workplace Technical Pencils/ball Interaction Practical/perfor
data is writing pen mance test
recorded on
standard
workplace
forms and
documents.
Basic Types of Reference Lecture Interview
mathematical forms (books)
processes are
used for
routine
calculations.

Errors in Manuals
recording (Booklets)
information on
forms/
documents are
identified and
rectified.
Reporting
requirements
to superior are
completed
according to
enterprise
guidelines.
 LO3. PARTICIPATE IN WORKPLACE MEETINGS AND DISCUSSIONS
ASSESSMENT CONTENTS CONDITIONS METHODOLOGIES ASSESSMENT
CRITERIA METHODS

Team Sentence Paper Group discussions Written test

meetings are
attended on construction
time.
Own opinions Technical Pencils/ball Interaction Practical/perfor
are clearly writing pen mance test
expressed and
those of others
are listened to
without
interruption.
Meeting inputs Recording References Lecture Interview
are consistent information (books)
with the
meeting
purpose and
established
protocols.

Workplace Manuals
interaction are (Booklets)
conducted in a
courteous
manner
appropriate to
cultural
background
and authority in
the enterprise
procedures.
Questions
about simple
routine
workplace
procedures
and matters
concerning
conditions of
employment
are asked and
responded.
Meeting
outcomes are
interpreted
and
implemented.
UNIT OF COMPETENCY : WORK IN A TEAM ENVIRONMENT

MODULE TITLE : WORKING IN A TEAM ENVIRONMENT

MODULE DESCRIPTION : This module covers the knowledge, skills,

and attitudes required to relate in a work
based environment.

NOMINAL DURATION : 10 hours

Summary of Learning Outcomes:

LO1. Describe and identify team role and responsibility in a

team

LO2. Describe work as a team member.

.

Details of Learning Outcomes:

LO1. DESCRIBE AND IDENTIFY TEAM ROLE AND RESPONSIBILITY

 IN A TEAM
ASSESSMENT CONTENTS CONDITIONS METHODOLOGIES ASSESSMENT
CRITERIA METHODS

Role and Team role. Standard Group Written test

objective of operating discussion/interacti
the team is procedure on
identified. (SOP) of
workplace
Team Relationship Job procedure Case studies Observation
parameters, and
relationships responsibilitie
and s
responsibilities
are identified.
Individual role Role and Client/supplier Simulation Simulation
and responsibilitie instructions
responsibilities s with team
within team environment
environment
are identified.

Roles and Relationship Quality Role playing

responsibilities within a team. standards
of other team
members are
identified and
recognized

Reporting Organizationa
relationships l or external
within team and personnel
external to
team are
identified.

LO2. DESCRIBE WORK AS A TEAM MEMBER

ASSESSMENT CONTENTS CONDITIONS METHODOLOGIES ASSESSMENT
CRITERIA METHODS

Appropriate Communicati 5s Group Observation of

forms of on process (worksheet) discussion/interacti work activities
communication SOP of on
and workplace
interactions
are
undertaken.
Appropriate Team Job Case studies Observation
contributions to structure/tea procedures through
complement m roles (Handouts) simulation or
team activities role play
and objectives
were made.
Reporting Group Organization Simulation Case studies
using standard planning and or external and scenarios.
operating decision personnel
procedures making (Handouts)
followed.

Development
of team work
plans based
from role team
were
contributed.
UNIT OF COMPETENCY : PRACTICE CAREER PROFESSIONALISM

MODULE TITLE : PRACTICING CAREER PROFESSIONALISM

MODULE DESCRIPTION : This module covers the knowledge, skills and

attitudes in promoting career growth and
advancement, specifically to integrate
personal objectives with organizational goals
set and meet work priorities and maintain
professional growth and development.

NOMINAL DURATION : 10 hours

Summary of Learning Outcomes:

LO1. Integrate personal objectives with organizational goals

LO2. Set and meet work priorities

LO3. Maintain professional growth and development

Details of Learning Outcomes:

 LO1. INTEGRATE PERSONAL OBJECTIVES WITH ORGANIZATIONAL GOALS

ASSESSMENT CONTENTS CONDITIONS METHODOLOGIES ASSESSMENT

CRITERIA METHODS

Personal Personal Workplace Interactive -lecture Role play

growth and development
work plans -social
towards aspects: intra
improving the and
qualifications interpersonal
set for development
professionalis
m are evident.
Intra and Organization Code of Simulation Interview
interpersonal al goals ethics
relationship in (Handouts)
the course of
managing
oneself based
on
performance
evaluation is
maintained.
Commitment to Personal Organizationa Demonstration Written
the l goals examination
hygiene and
organization (Handouts)
and its goal is practices
demonstrated
in the
performance of
duties.
Practice of Code of Handouts and Self-paced
appropriate ethics Personal instruction
personal development-
hygiene is social aspects
observed.

Job targets CD’s,

within key Flash drive
result areas transparenci
are attained. es

LO2. SET AND MEET WORK PRIORITIES

ASSESSMENT CONTENTS CONDITIONS METHODOLOGIES ASSESSMENT
CRITERIA METHODS

Competing Organization Hand Outs on Interactive lecture Role play

demands to al key result -
achieve areas (KRA) Organizationa
personal, team l KRA
and -Work values
organizational and ethics
goals and -Company
objectives are policies and
prioritized.
-standards
Sample job
targets

Resources are Work values Learning Group discussion Interview

utilized and ethical guides
efficiently and standards (Handouts)
effectively to
manage work
priorities and
commitments.
Practices and Company CD’s, tapes, Structured activity Written
economic use policies on Flash Drive, examination
and the use and transparencie
maintenance maintenance s
of equipment of equipment
and facilities
are followed as
per
established
procedures.
Job targets Demonstration
within key
result areas
are attained
 LO3. MAINTAIN PROFESSIONAL GROWTH AND DEVELOPMENT

ASSESSMENT CONTENTS CONDITIONS METHODOLOGIES ASSESSMENT

CRITERIA METHODS

Training and Qualification Quality Interactive lecture Demonstration

career standards standards
opportunities
relevant to the
job
requirements
are identified
and availed.
Licenses Gender and GAD Film viewing Interview
and/or development (Handouts)
certifications (GAD) sense
according to
the
requirements
of the
qualifications
are acquired
and
maintained
Fundamental Professionali CD’s, Flash drive Role Written
rights at work sm in the on play/simulation examination
including work professionalis
gender m in the work
sensitivity are
manifested/
observed
Training and List of Professional Group discussion Portfolio
career professional licenses assessment
opportunities licenses samples
based on the
requirements
of industry are
completed and
updated.
UNIT OF COMPETENCY : PRACTICE OCCUPATIONAL HEALTH AND
SAFETY

MODULE TITLE : PRACTICING OCCUPATIONAL HEALTH AND

SAFETY

MODULE DESCRIPTION : This module covers the knowledge, skills

and attitudes required to comply with the
regulatory and organizational requirements for
occupational health and safety such as
identifying, evaluating and maintaining
occupational health and safety (OHS)
awareness.

NOMINAL DURATION : 10 hours

Summary of Learning Outcomes:

Upon completion of this module the students/trainees must be able to:

LO1. Identity hazards and risks

LO2. Evaluate hazards and risks

LO3. Control hazards and risks

LO4. Maintain occupational health and safety awareness

Details of Learning Outcomes:

LO1. IDENTIFY HAZARDS AND RISKS

ASSESSMENT CONTENTS CONDITIONS METHODOLOGIES ASSESSMENT
CRITERIA METHODS

Workplace Hazards and Workplace Interactive -lecture Situation

hazards and risks analysis
risks are identification
identified and and control
clearly
explained.
Hazards/risks Organization Personal Simulation Interview
and its al safety and protective
corresponding health equipment
indicators are protocol (PPE)
identified in
with the -Anti Static
company Mat
procedures.
Contingency Threshold Learning Symposium Practical
measures are limit value guides examination
recognized (TLV)
and
established in (Handouts)
accordance
with
organizational
procedures.
OHS Hand-outs Group dynamics Written
indicators - Organizatio examination
nal safety
and health
protocol
- OHS
indicators
- Threshold
limit value
- Hazards/ris
k
identification
and control

CD’s, ,
Flash
Drive
transparencie
s

L02. EVALUATE HAZARDS AND RISKS

ASSESSMENT CONTENTS CONDITIONS METHODOLOGIES ASSESSMENT
CRITERIA METHODS

Terms of TLV table Handouts on Interactive lecture Interview

maximum
tolerable limits -Philippine
are identified OHS
based on standards
threshold limit
values (TLV) -Effects of
hazards in the
workplace

-Ergonomics

-ECC
regulations

Effects of Philippine TLV table Situation analysis Written

hazards are OHS examination
determined. standards
OHS issues Effects of CD’s, Flash Symposium Simulation
and concerns hazards in Drive
are identified in the transparencie
accordance workplace s
with workplace
requirements
and relevant
workplace
OHS
legislation.
Ergonomics Film viewing
ECC Group dynamics
Regulations

LO3. CONTROL HAZARDS AND RISKS

ASSESSMENT CONTENTS CONDITIONS METHODOLOGIES ASSESSMENT
CRITERIA METHODS

OHS Safety Hand Outs on Interactive lecture Written

procedures for regulations examination
controlling - Safety
hazards and -Clean air act Regulations
risk are strictly -Electrical - Clean air act
followed. and fire
- Electrical
safety code and fire safety
-waste code
manageme - Waste
nt management
-Disaster -Disaster
preparednes preparedness
s and and
manageme management
nt - Contingency
measures and
procedures

Procedures in Contingency OHS Symposium Interview

dealing with measures personal
workplace and records
accidents, fire procedures
and
emergencies
are followed in
accordance
with the
organization’s
OHS policies.
Personal PPE Film viewing Case/situation
protective analysis
equipment -Anti Static
(PPE) is Mat
correctly used
in accordance
with
organization’s
OHS
procedures
and practices.
Procedures in CD’s, Flash Group dynamics Simulation
providing Drive
appropriate transparencie
assistance in s
the event of
workplace
emergencies
are identified in
line with the
established
organizational
protocol.
Self-paced
instruction

LO4. MAINTAIN OCCUPATIONAL HEALTH AND SAFETY AWARENESS

ASSESSMENT CONTENTS CONDITIONS METHODOLOGIES ASSESSMENT
CRITERIA METHODS
Procedures in Operational Workplace Interactive lecture Demonstration
emergency health and
related drill are safety
strictly procedure,
followed in line practices and
with the regulations
established
organization
guidelines and
procedures.
OHS personal Emergency- PPE Simulation Interview
records are related drills
filled up in and training -Anti Static
accordance Mat
with workplace
requirements.
PPE are OHS Symposium Written
maintained in personal examination
line with records
organization
guidelines and
procedures.
CD’s, Flash Film viewing Portfolio
Drive assessment
transparencie
s
Health record Group dynamics

B. Common Competencies

UNIT OF COMPETENCY : APPLY QUALITY STANDARDS

 MODULE TITLE : APPLYING QUALITY STANDARDS

MODULE DESCRIPTION : This module covers the knowledge, skills,

attitudes and values needed to apply quality
standards in the workplace. The unit also
includes the application of relevant safety
procedures and regulations, organization
procedures and customer requirements.

NOMINAL DURATION : 10 hours

Summary of Learning Outcomes:

Upon completion of this module the students/trainees must be able to:

LO1. Assess quality of received materials

LO2. Assess own work

LO3. Engage in quality improvement

.

Details of Learning Outcomes:

LO1. ASSESS QUALITY OF RECEIVED MATERIALS

ASSESSMENT CONTENTS CONDITIONS METHODOLOGIES ASSESSMENT

CRITERIA METHODS

Work Reading Work Lecture- Hands-on

instruction skills instructions demonstration
obtained and required to
work carried interpret work
out in instruction
accordance
with standard
operating
procedures.
Received Workplace Manuals Self-paced Direct
materials standards (operation instruction observation
checked and manual of the
against specifications company/man
workplace ufacturer’s
standards and instruction/ser
specifications. vice manual)
Faulty Procedures Company/wor Group discussion Practical
materials in obtaining kplace demonstration
related to work and carrying standards and
are identified out work specifications
and isolated instructions
Faults and any Quality
identified checking
causes
procedures
recorded and
or reported to
the supervisor
concerned in
accordance
with workplace
procedures
Faulty Fault
materials are identification
replaced in and reporting
accordance
with workplace
procedures
Safety and
environment
al aspects of
production
process
Carry out
work in
accordance
with policies
and
procedures

LO2. ASSESS OWN WORK

ASSESSMENT CONTENTS CONDITIONS METHODOLOGIES ASSESSMENT

CRITERIA METHODS

Documentation Communicati Organization Lecture- Hands-on

relative to on skills work demonstration
quality within needed to procedures
the company interpret and
identified and apply defined
used work process

Completed Identifying Manufacturer’ Self-paced Direct

work checked errors s Instruction instruction observation
against (deviation Manual
workplace from
standards and customer
specifications and or
organization
requirements
)
Errors are Customer Group discussion Practical
identified and requirements demonstration
isolated
Information on Other forms
the quality and
other
indicators of
production
procedures
recorded in
accordance
with workplace
procedures
In cases of
deviation from
specific quality
standards,
causes
documented
and
Reported in
accordance
with the
workplace’s
standard
operating
procedures.

LO3. ENGAGE IN QUALITY IMPROVEMENT

ASSESSMENT CONTENTS CONDITIONS METHODOLOGIES ASSESSMENT

CRITERIA METHODS

Process Relevant Organization Lecture- Hands-on

improvement production work demonstration
procedures processes, procedures
participated in materials and
relative to product
workplace
assignment
Work carried Safety and Manufacturer’ Self-paced Direct
out in environment s Instruction instruction observation
accordance al aspects of Manual
with process production
improvement processes
procedures
Performance Critical Customer Group discussion Practical
of operation or thinking requirements demonstration
quality of
product of
service to
ensure
customer
satisfaction
monitored
Quality Other forms
improvement
processes

UNIT OF COMPETENCY : PERFORM COMPUTER OPERATIONS

MODULE TITLE : PERFORMING COMPUTER OPERATIONS

MODULE DESCRIPTION : This module covers the knowledge, skills,

attitudes and values needed to perform
computer operations which include inputting,
 accessing, producing, and transferring data
using the appropriate hardware and
software.

NOMINAL DURATION : 10 hours

Summary of Learning Outcomes:

Upon completion of this module the students/trainees must be able to:

LO1. Plan and prepare for tasks to be taken/undertaken

LO2. Input data into computer

LO3. Access information using computer

LO4. Produce output/data using computer systems

LO5. Use basic functions of a Web browser to locate information

LO6. Maintain computer equipment and systems

Details of Learning Outcomes:

LO1. PLAN AND PREPARE FOR TASKS TO BE TAKEN/UNDERTAKEN

ASSESSMENT CONTENTS CONDITIONS METHODOLOGIES ASSESSMENT

CRITERIA METHODS

Requirements Reading and Equipment: Lecture- Hands-on

of tasks comprehensi - 1 unit of demonstration
determined in on skills computer
accordance required to - voltage
with the interpret work regulator/UPS
required output instructions
and to
interpret
basic user
manuals
Appropriate OH and S Learning Self-paced Direct
hardware and principles Materials: instruction observation
software and - Learning
selected responsibilitie manuals
according to s - Work
task assigned instruction
and required - Hand-outs
outcome
Task planned Main types of Supplies/mate Group discussion Practical
to ensure that computers rials: demonstration
OH and S and basic - Operating
guidelines and features of system
procedures different - Application
followed operating program
systems
Client-specific Main parts of
guidelines and a computer
procedures
followed
Required data Storage
security devices and
guidelines basic
applied in categories of
accordance memory
with existing
procedures
Relevant
types of
software
General
security,
privacy
legislation
and copyright

LO2. INPUT DATA INTO COMPUTER

ASSESSMENT CONTENTS CONDITIONS METHODOLOGIES ASSESSMENT

CRITERIA METHODS

Data entered Relevant Equipment: Lecture- Hands-on

into the types of - 1 unit of demonstration
computer software computer
using - voltage
appropriate regulator/UPS
program/applic
ation in
accordance
with company
procedure
Accuracy of Communicati Learning Self-paced Direct
information on skills to Materials: instruction observation
checked and identify lines - Learning
information of manuals
saved in communicati - Work
accordance on, request instruction
with standard advice, follow - Hand-outs
operating instructions
procedures and receive
feedback
Inputted data Storage Supplies/mate Group discussion Practical
stored in devices and rials: demonstration
storage media basic - Operating
according to categories of system
requirements memory - Application
program

Work Basic
performed ergonomics
within of keyboard
ergonomic and
guidelines computer
user

LO3. ACCESS INFORMATION USING COMPUTER

ASSESSMENT CONTENTS CONDITIONS METHODOLOGIES ASSESSMENT

CRITERIA METHODS

Correct Relevant Equipment: Lecture- Hands-on

program/applic types of - 1 unit of demonstration
ation selected software computer
based on job - voltage
requirements regulator/UPS

Program/applic Business Learning Self-paced Direct

ation application Materials: instruction observation
containing the - Learning
information manuals
required - Work
accessed instruction
according to - Hand-outs
company
procedures
Desktop icons System Supplies/mate Group discussion Practical
correctly software rials: demonstration
selected, - Operating
opened and system
closed for - Application
navigation program
purposes -Disk

Keyboard Basic
techniques ergonomics
carried out in of keyboard
line with OHS and
requirements computer
user
for safe use
of keyboards

LO4. PRODUCE OUTPUT/DATA USING COMPUTER SYSTEMS

ASSESSMENT CONTENTS CONDITIONS METHODOLOGIES ASSESSMENT

CRITERIA METHODS

Entered data Relevant Equipment: Lecture- Hands-on

processed types of - 1 unit of demonstration
using software computer
appropriate - voltage
software regulator/UPS
commands
Data printed Computer Learning Self-paced Direct
as required peripherals Materials: instruction observation
using - Learning
computer manuals
hardware/perip - Work
heral devices instruction
in accordance - Hand-outs
with standard
operating
procedures
Files and data Storage Supplies/mate Group discussion Practical
transferred devices and rials: demonstration
between basic
compatible - Operating
categories of system
systems using
memory - Application
computer
software, program
hardware/perip -Disk
heral devices
in accordance
with standard
operating
procedures

LO5. USE BASIC FUNCTIONS OF A WEB BROWSER TO LOCATE

INFORMATION

ASSESSMENT CONTENTS CONDITIONS METHODOLOGIES ASSESSMENT

CRITERIA METHODS

Information Web surfing Equipment: Lecture- Hands-on

requirements - 1 unit of demonstration
for Internet computer
search - voltage
established regulator/UPS

Browser Web Learning Self-paced Direct

launched browsers Materials: instruction observation
- Learning
manuals
- Work
instruction
- Hand-outs

Search engine Search Supplies/mate Group discussion Practical

loaded engines rials: demonstration
- Operating
system
- Application
program
-Disk
-paper
Appropriate URLS and
search criteria keywords
and/or URL of
site entered
Relevant links Links
followed to
locate required
information
Useful pages Bookmarking
bookmarked or
printed as
required

LO6. MAINTAIN COMPUTER EQUIPMENT AND SYSTEMS

ASSESSMENT CONTENTS CONDITIONS METHODOLOGIES ASSESSMENT

CRITERIA METHODS

Procedures for Security Equipment: Lecture- Hands-on

ensuring measures - 1 unit of demonstration
security of computer
data, including - voltage
regular back- regulator/UPS
ups and virus
checks
implemented in
accordance
with standard
operating
procedures
Basic file Anti-virus Learning Self-paced Direct
maintenanc software/pro Materials: instruction observation
e grams - Learning
procedures manuals
implemente - Work
d in line instruction
with (Hand-outs)
standard
operating
procedures

File Supplies/mate Group discussion Practical

Management rials: demonstration
- Operating
system
- Application
program

UNIT OF COMPETENCY : PERFORM MENSURATION AND CALCULATION

MODULE TITLE : PERFORMING MENSURATION AND CALCULATION

MODULE DESCRIPTION : This unit covers the knowledge, skills and

attitudes and values needed identify, care,
and use measuring instruments.
 NOMINAL DURATION : 10 hours

Summary of Learning Outcomes:

LO1. Select measuring instruments

LO2. Carry out measurements and calculation

LO3. Maintain measuring instruments

Details of Learning Outcomes:

LO1. SELECT MEASURING INSTRUMENTS

ASSESSMENT CONTENTS CONDITIONS METHODOLOGIES ASSESSMENT

CRITERIA METHODS

Object or Types of Try square Lecture- Hands-on

component to components demonstration
be measured and object to
identified be identified
Correct Knowing the Protractor Self-paced Direct
specifications correct instruction observation
obtained from specifications
relevant of the
source relevant
sources
Measuring Identify the Steel rule Group discussion Practical
tools selected necessary demonstration
in line with job measuring
requirements tools in
selecting the
job
requirements
Reading Taper
skills
required to
interpret work
instruction
Communicati
on skills

LO2. CARRY OUT MEASUREMENT AND CALCULATION

ASSESSMENT CONTENTS CONDITIONS METHODOLOGIES ASSESSMENT

CRITERIA METHODS

Appropriate Identifying Torque gauge Lecture- Hands-on

measuring appropriate demonstration
instrument measuring
selected to instruments
achieve to be used.
required
outcome.
Accurate Use accurate Combination Self-paced Direct
measurements measuremen gauge instruction observation
obtained for ts for the
job. tasks given
Calculation Using the four Volume Group discussion Practical
needed to fundaments demonstration
complete work of
tasks are mathematical
performed operations
using the four
fundamentals
operations
(addition,
subtractions,
multiplication
and division)
Calculation Introducing Area
involving proper
fractions, procedure in
percentages, calculating
and mixed fractions,
numbers used percentages,
to complete and mixed
workplace numbers to
tasks. perform in
the given
tasks.
Instruments Reading Circumferenc
read to the skills e
limit of required to
accuracy of interpret work
the tool. instruction
Communicati Thickness
on skills

LO3. MAINTAIN MEASURING INSTRUMENT

ASSESSMENT CONTENTS CONDITIONS METHODOLOGIES ASSESSMENT

CRITERIA METHODS

Measuring Using Straight edge Lecture- Hands-on

instruments not appropriate demonstration
dropped to instruments
avoid damage. tools to avoid
damage
Measuring Proper Steel rule Self-paced Direct
instruments procedure in instruction observation
cleaned before cleaning up
and after using the
workplace
before and
after using
Proper storage Identifying Displacement Group discussion Practical
of instruments the proper demonstration
undertaken storage of
according to the
the instruments
manufacturer’s to be kept
specifications that met the
and standard manufacturer
operating ’s
procedures. specifications
and standard
to avoid
damage in
mismatching.
Reading Inside
skills diameter
required to
interpret work
instruction
Communicati Outside
on skills diameter
Thickness
Taper
Out of
roundness

UNIT OF COMPETENCY: PREPARE AND INTERPRET TECHNICAL

DRAWING

MODULE TITLE : PREPARING AND

INTERPRETING TECHNICAL
DRAWING
 MODULE DESCRIPTION : This module covers the knowledge,
skills and attitude and values needed
to prepare/interpret diagrams,
engineering abbreviation and
drawings, symbols and dimensions

NOMINAL DURATION : 10 hours

Summary of Learning Outcomes:

Upon completion of this module the students/trainees must

be able to:

LO1. Identify different kinds of technical drawings

LO2. Interpret technical drawing

LO3. Prepare/make changes on electrical/electronic schematic and drawings

LO4. Store technical drawings and equipment/ instruments

Details of Learning Outcomes:

LO1. IDENTIFY DIFFERENT KINDS OF TECHNICAL DRAWINGS

ASSESSMENT CONTENTS CONDITIONS METHODOLOGIES ASSESSMENT

CRITERIA METHODS

Correct Drawing Schematic Lecture- Hands-on

technical conventions diagrams demonstration
drawing
selected
according to
job
requirements
Technical Symbols Charts Self-paced Direct
drawings instruction observation
segregated in
accordance
with the types
and kinds of
drawings.
Dimensioning Block Group discussion Practical
conventions diagrams demonstration
Markup/notat Layout plans
ion of
drawings
Location
plans
Process and
Instrumentatio
n diagrams
Loop
diagrams
System
control
diagrams

LO2. INTERPRET TECHNICAL DRAWING

ASSESSMENT CONTENTS CONDITIONS METHODOLOGIES ASSESSMENT

CRITERIA METHODS

Components, Reading Schematic Lecture- Hands-on

assemblies or skills diagrams demonstration
objects required to
recognized as interpret work
required instructions
Dimensions of Skills in Charts Self-paced Direct
the key interpreting instruction observation
features of the electrical /
objects electronic
depicted in the signs and
drawing symbols
correctly
identified
Symbols used Block Group discussion Practical
in the drawing diagrams demonstration
identified and
interpreted
correctly
Drawing Layout plans
checked and
validated
against job
requirements
or equipment
in accordance
with standard
operating
procedures
Location
Plans
Process and
Instrumentatio
n diagrams
Loop
diagrams
System
Control
diagrams

LO3. PREPARE/MAKE CHANGES ON ELECTRICAL/ELECTRONIC

SCHEMATIC AND DRAWINGS

ASSESSMENT CONTENTS CONDITIONS METHODOLOGIES ASSESSMENT

CRITERIA METHODS

Electrical/ Mathematics Components/ Lecture- Hands-on

Electronic dividers demonstration
schematic
drawn and
correctly
identified
Correct Communicati Drawing Self-paced Direct
drawing on skills boards instruction observation
identified,
equipment
selected and
used in
accordance
with job
requirements
Rulers Group discussion Practical
demonstration
T-square
Calculator

LO4. STORE TECHNICAL DRAWINGS AND EQUIPMENT/

INSTRUMENTS

ASSESSMENT CONTENTS CONDITIONS METHODOLOGIES ASSESSMENT

CRITERIA METHODS

Care and Care and Components/ Lecture- Hands-on

maintenance Maintenance dividers demonstration
of drawings are of drawings
undertaken
according to
company
procedures
Technical Recording Drawing Self-paced Direct
drawings are and boards instruction observation
recorded and Inventory of
inventory is Technical
prepared in Drawings
accordance
with company
procedures
Proper storage Proper Ruler Group discussion Practical
of i n s t r u m e n t storage of demonstration
s is undertaken Instruments
according to in Technical
company Drawing
procedures
T-square
Calculator

UNIT OF COMPETENCY : USE HAND TOOLS

MODULE TITLE : USING HAND TOOLS

 MODULE DESCRIPTION : This unit covers the knowledge, skills and attit
udes on the safe use, handling and maintenance
of tools.

NOMINAL DURATION : 9 hours

Summary of Learning Outcomes:

LO1. Plan and prepare for tasks to be undertaken

LO2. Prepare hand tools

LO3. Use appropriate hand tools and test equipment

LO4. Maintain hand tools

Details of Learning Outcomes:

LO1. PLAN AND PREPARE FOR TASKS TO BE UNDERTAKEN

ASSESSMENT CONTENTS CONDITIONS METHODOLOGIES ASSESSMENT

CRITERIA METHODS

Tasks to be Identifying Hand tools for Lecture- Hands-on

undertaken appropriate adjusting, demonstration
properly hand tools dismantling,
identified. assembling,
finishing,
cutting,
screwdrivers,
pliers,
punches
Appropriate Identifying Wrenches Self-paced Direct
hand tools tasks instruction observation
identify
Hand tools Selecting files Group discussion Practical
selected appropriate demonstration
according to hand tools
the task
requirement

LO2. PREPARE HAND TOOLS

ASSESSMENT CONTENTS CONDITIONS METHODOLOGIES ASSESSMENT

CRITERIA METHODS

Appropriate Operation of Hand tools for Lecture- Hands-on

hand tools hand tools adjusting, demonstration
checked for dismantling,
proper assembling,
operation and finishing,
safety cutting,
Unsafe or Function of Tool set ( Self-paced Direct
faulty tools hand tools screwdrivers, instruction observation
identified pliers,
punches,
wrenches,
files)
Marked all Common Group discussion Practical
tools for repair faults of hand demonstration
according to tools
standard
company
procedures
Safety
requirements
of hand tools
Preparing
tools

LO3. USE APPROPRIATE HAND TOOLS AND TEST

EQUIPMENT

ASSESSMENT CONTENTS CONDITIONS METHODOLOGIES ASSESSMENT

CRITERIA METHODS
Tools used Function of Cleaning Lecture- Hands-on
according to tools demonstration
tasks
undertaken
All safety Safety Lubricating Self-paced Direct
procedures in requirements instruction observation
using tools of tools
observed at all
times
Malfunctions, Proper used Tightening Group discussion Practical
unplanned or of tools demonstratio
unusual events
reported to the
supervisor
Creating Simple tool
report for repairs
malfunctions,
unplanned or
unusual
events
Hand
sharpening
Adjustment
using correct
procedures

LO4. MAINTAIN HAND TOOLS

ASSESSMENT CONTENTS CONDITIONS METHODOLOGIES ASSESSMENT

CRITERIA METHODS

Tools used Maintenance Cleaning Lecture- Hands-on

according to of tools demonstration
tasks
undertaken
Routine Storage of Lubricating Self-paced Direct
maintenance tools instruction observation
of tools
undertaken
according to
standard
operational
procedures,
principles and
techniques
Tools stored Standard Tightening Group discussion Practical
safely in operational demonstration
appropriate procedures,
locations in
accordance principles
with and
manufacturers techniques in
specifications maintaining a
or standard tools
operating
procedures

UNIT OF COMPETENCY : TERMINATE AND CONNECT ELECTRICAL

WIRING AND ELECTRONICS CIRCUIT

MODULE TITLE : TERMINATING AND CONNECTING

ELECTRICAL WIRING AND ELECTRONICS
CIRCUIT COMPONENT
 MODULE DESCRIPTION: This unit covers the knowledge, skills and attit
udes and values needed to terminate and connect
electrical wiring and electronic circuits.

NOMINAL DURATION : 9 hours

SUMMARY OF LEARNING OUTCOMES:

LO1. Plan and prepare for termination/connection of electrical

wiring/electronics circuits

LO2. Terminate/connect wiring/electronic circuits

LO3. Test termination/connections of electrical wiring/electronics circuits

Details of Learning Outcomes:

LO1. PLAN AND PREPARE FOR TERMINATION/CONNECTION OF

ELECTRICAL WIRING/ELECTRONICS CIRCUITS

ASSESSMENT CONTENTS CONDITIONS METHODOLOGIES ASSESSMENT

CRITERIA METHODS
Materials Identified the Materials Lecture- Hands-on
checked materials demonstration
according to needed to
specification perform the
and tasks given specific
Appropriate Used Soldering lead Self-paced Direct
tools and appropriate instruction observation
equipment tools and
selected equipment as
according to required in
tasks require the given
tasks
Task is Prior Toots and Group discussion Practical
planned to planning to equipment demonstration
ensure OH & S perform the
guidelines and specific
procedures guidelines
followed. and
procedures
Electrical Ensuring the Pliers
wiring/electroni accuracy and
c, circuits correctness
correctly of
electrical/wiri
prepared for
ng and
connecting/ter
electronics
mination in
Connections
accordance
to be used
with
and placed in
instructions
the worksite
and worksite
procedures.
Reading Personal
skills Protective
required to Equipment
interpret work
instruction
Communicati Goggles
on skills

LO2. TERMINATE/CONNECT WIRING/ELECTRONIC

CIRCUITS

ASSESSMENT CONTENTS CONDITIONS METHODOLOGIES ASSESSMENT

CRITERIA METHODS
Safety Provide Materials Hands-on
Lecture-
procedures in necessary -Cables
demonstration
using tools -Soldering
observed at all safety lead
times and procedures in -Wires
appropriate using tools
personal
protective and
equipment appropriate
used
protective
equipment’
s in the
worksite
All works Tasks given Tools and Self-paced Direct
undertaken are based to equipment instruction observation
safety in standards -Pliers
accordance procedures in -Cutters
with the accordance -Screw
workplace and with the Drivers
standard safety -Soldering
procedures. requirements gun
. -Multi-tester

Appropriate Identifying Personal Group discussion Practical

ranges of appropriate protective demonstration
methods in methods in equipment
termination/co terminating -Goggles
nnection used connection -Gloves
according to are
specifications, according to
manufacturer’s prescribed
requirements standards.
and safety
Correct Using proper
sequence of sequence of
operation operation
followed
Accessories Jobs
used adjusted, performance
if necessary must be in
accordance
with the
standard
procedures.
Confirm Reading
termination/co skills
nnections required to
undertaken interpret work
successfully in instruction
accordance
with job
specification.
 Communicati
on skills

LO3. TEST TERMINATION/CONNECTIONS OF ELECTRICAL

WIRING/ELECTRONICS CIRCUITS
ASSESSMENT CONTENTS CONDITIONS METHODOLOGIES ASSESSMENT
CRITERIA METHODS

Testing of all Using of Materials Lecture- Hands-on

completed appropriate -Cables demonstration
termination/co tools in -Soldering
nnections of testing of the lead
electric different -Wires
wiring/electroni circuits
c circuits connected to
conducted for ensure the
compliance validity and
with conformity of
specification the
and connection
regulations
using
appropriate
procedures
and equipment
Wiring and Identify the Tools and Self-paced Direct
circuits accurate equipment instruction observation
checked using tools to -Pliers
specified checked the -Cutters
testing specified -Screw
procedures wiring circuits Drivers
-Soldering
gun
-Multi-tester

Unplanned Reading Personal Group discussion Practical

events or protective demonstration
skills
conditions equipment
responded to required to -Goggles
in accordance interpret work -Gloves
with instruction
established
procedures.
Communicati
on skills
Responding
as
compliance
with the
standard
established
procedures

C. CORE COMPETENCIES
UNIT OF COMPETENCY: INSTALL AND CONFIGURE COMPUTER
SYSTEMS

MODULE TITLE : INSTALLING AND CONFIGURING COMPUTER

SYSTEMS

MODULE DESCRIPTION: This module covers the outcomes required in

installing and configuring desktop and workstation computers systems. It
consists of competencies to assemble computer hardware, install
operating system and drivers for peripherals/devices, and install
application software as well as to conduct testing and documentation.

NOMINAL DURATION : 40 hours

QUALIFICATION LEVEL : NC II

PREREQUISITE :

NC I

SUMMARY OF LEARNING OUTCOMES:

LO1. Assemble computer hardware

LO2. Prepare installer

LO3. Install operating system and drivers for peripherals/ devices

LO4. Install application software

LO5. Conduct testing and documentation

Details of Learning Outcomes:

.
 LO1. ASSEMBLE COMPUTER HARDWARE

ASSESSMENT CONTENTS CONDITIONS METHODOLOGIES ASSESSMENT

CRITERIA METHODS

Unit Identify and Computer Lecture- Hands-on

assembly obtain the system demonstration
is planned materials
and tools and
prepared equipment in
to ensure accordance
OH&S with job
policies requirements
and
procedure
s are
followed in
accordanc
e with
systems
requireme
nts
Materials Follow the Anti-static Self-paced Direct
necessary to OH & S wrist strap instruction observation
complete the policies and
work obtained procedures to
in accordance ensure
with operation
established safety
procedures requirements
and checked
against job
requirements
Tools, Assemble Set of screw Group discussion Practical
equipment and
testing devices computer driver demonstration
needed to hardware in
carry out the
installation work accordance
obtained in with job and
accordance system
with requirements
established
procedures
and checked
for correct
operation and
safety
Computer Configuration Cutter
hardware is of BIOS in
assembled in accordance
accordance with
with
hardware
established
procedures requirements
and
systems
requirements
Basic-input- Allen wrench
output-system (0.05 – 0.25
(BIOS) inch)
configuration is
performed in
accordance
with hardware
requirements
Flashlight
Sharp pointed
tweezers
Cable tie
Manual
Personal
protective
equipment
(PPE)
 LO2. PREPARE INSTALLER

ASSESSMENT CONTENTS CONDITIONS METHODOLOGIES ASSESSMENT

CRITERIA METHODS

Portable Create bootabl Open source p Lecture- Hands-on

bootable device e device ortable applicat demonstration
s are created in ions
accordance with
software
manufacturing
instruction
Customized Customize inst Utility software Self-paced Direct
installers are allation in acc instruction observation
prepared in ordance with s
accordance with oftware manuf
software acturerEULA
utilization guide
and end user
agreement
Installation of Installing porta Manual Group discussion Practical
portable applicat ble application demonstration
ions are carried
out in
accordance with
software user
guide and
software license
Appropriate
procedures in
installing
computer
systems,
network devices
and peripherals
achieve
in accordance
with
requirements
without damage
or distortion to
the surrounding
environment
and services
Flash drive
Computer syst
em
 LO3. INSTALL OPERATING SYSTEM AND DRIVERS FOR
PERIPHERALS/ DEVICES

ASSESSMENT CONTENTS CONDITIONS METHODOLOGIES ASSESSMENT

CRITERIA: METHODS

Operating Install Operati Operating syst Lecture- Hands-on

system (OS) is ng System em installer demonstration
installed in
accordance with
established
installation
procedures and
to comply with
end-user require
ments.
Peripherals/devi Install and con Printer, scanne Self-paced Direct
ces drivers figure peripher r, mouse, keyb instruction observation
are installed al oard, webcam 
and configured ls/devices in and other perip
in accordance w accordance herals
ith with
manufacturer’s manufacturer’
instruction s
s and/or OS instructions
installation
procedures
Parts or
connections of
the installation
or service
that removed in
order to conduct
the test stored
to
protect against
loss or damage
and in
accordance with
established
procedures

OS and drivers Updating drive Drivers Group discussion Practical

updates/patches rs and periphe demonstration
are accessed rals
and installed in
accordance
with
manufacturer’s
recommendatio
ns and
requirements

On-going Undertake on- Utility software

checks of the going checks t
quality of the o ensure qualit
work are y of work
undertaken in
accordance with
established
procedures

LO4. INSTALL APPLICATION SOFTWARE

ASSESSMENT CONTENTS CONDITIONS METHODOLOGIES ASSESSMENT
CRITERIA: METHODS

Application Install Productivity Lecture- Hands-on

software are application tools demonstration
installed based software
on software based on
installation installation
guides, end- guide and
user software
requirements license
and software agreement
license
agreement
Variation to Carry out Utility Self-paced Direct
application variation to software instruction observation
software application
installation is software
carried out in installation
accordance to
customer/client
requirements
Software Access and Internet Group discussion Practical
updates are install connection demonstration
accessed and software
installed in updates
accordance
with
Manufacturer’s
recommendati
ons and
requirements
Manual
Computer
system

LO5. CONDUCT TESTING AND DOCUMENTATION

ASSESSMENT CONTENTS CONDITIONS METHODOLOGIES ASSESSMENT
CRITERIA METHODS

Devices / Test Multi-tester Lecture- Hands-on

systems devices/syste demonstration
and/or ms and/or
installation is installation
tested to
determine
whether it
conforms to
requirements
Stress test is Conduct Cable/LAN Self-paced Direct
conducted to stress test tester instruction observation
ensure reliability
of equipment in
accordance with
manufacturer
instructions and
system
requirements.
5S and 3Rs Follow 5S Manual Group discussion Practical
are followed and 3Rs demonstration
according to according to
environmental environment
policies al policies
Documentation Prepare and Notebook and
in relation to forward pen
the test is documentatio
forwarded to n to
appropriate appropriate
personnel personnel
and/or
authority in
accordance
with
requirements
Computer
system
Mirror
Flashlight
Anti-static
wrist strap

UNIT OF COMPETENCY : SET-UP COMPUTER NETWORKS

MODULE TITLE : SETTING-UP COMPUTER NETWORKS

MODULE DESCRIPTION : This unit covers the knowledge, skills and

attitudes needed to diagnose computer systems and
networks

NOMINAL DURATION : 40 hrs

QUALIFICATION LEVEL : NCII

SUMMARY OF LEARNING OUTCOMES:

LO1. Install network cables

LO2. Set network configuration

LO3. Set router/Wi-Fi/ wireless access point/repeater configuration

LO4. Inspect and test the configured computer networks

Details of Learning Outcomes:

LO1. INSTALL NETWORK CABLES

ASSESSMENT CONTENTS CONDITIONS METHODOLOGIES ASSESSMENT
CRITERIA METHODS

Cable routes Determine Lecture- Hands-on

are determined and plan the Cable demonstration
and planned in cable route
accordance plan/procedur
with network
design and al manual
actual
installation
site.
Network Identify and Raceway Direct
materials obtain observation
necessary to network
complete the materials
work are necessary to Self-paced Instruction
identified and complete the
obtained in work
accordance
with
established
procedures
and checked
against
systems
requirements
Tools, Obtain the Personal Group discussion Practical
equipment and needed tools, protective demonstration
testing devices equipment equipment
needed to and testing
carry out the devices
installation
work are
obtained in
accordance
with
established
procedures
and checked
for correct
operation and
safety
Appropriate Use Gloves and
personal appropriate goggles
protective personal
equipment is protective
used and OHS equipment
policies and
procedures
are followed
Copper cable Determine Masks
splicing is and plan the
performed cable route
based on
Electronic
Industries
Alliance/Teleco
mmunications
Industry
Association
(EIA/TIA)
standards

Network Perform Anti-static

cables and cable splicing wrist wraps
cable raceway based on
are installed in standards
accordance
with
established
procedures
and installation
requirements
Installation work Install Materials
id performed and network
Is checked to cables and
ensure no cable
unnecessary raceway
damage has occur
compose with
requirement
OHS Perform and Contact
standards and check cleaners/
5S principles installation soap or
are followed work detergents
according to
enterprise
requirements
1.9 Excess Follow 5S Dust brush
components and 3Rs
and materials
are disposed
of based on
WEEE
directives and
3Rs waste
management
program
Chamois or
rags
Bain/water
Cable tie
Patch panel
Modular box
RJ45
Diagnostics
 software and
CD-ROMs
Tools and test
equipment
Slotted head
screwdriver
Philips head
screwdriver
Long nosed
pliers
Allen bit
wrench Multi-
Cable/LAN
tester
Crimping tool
Wire stripper
Spare parts

LO2. SET NETWORK CONFIGURATION

ASSESSMENT CONTENTS CONDITIONS METHODOLOGIES ASSESSMENT
CRITERIA METHODS

Network Unplanned Tools: Lecture- Hands-on

connectivity of events or - Screw demonstration
each terminal conditions drivers
is checked in are (assorted)
accordance responded to - Pliers
with network in (assorted
design accordance - Wrenches
Functions of with - Utility
the computer established software
systems procedure
explained

Any fault or Software Materials: Self-paced Direct

problem in the (operating -Connectors instruction observation
network system, -Adaptors
system is application -Diskettes
diagnosed and software) -CD ROM
remedied in
line with the
standard
operating
procedures
Network Electrical Computer Group discussion Practical
interface card theory system demonstration
(NIC) settings -Complete set
are configured of computer
in accordance spare of
with network computer parts
design
Communicatio Computer Testing
n checking monitors devices:
between
terminals are -Multi-meter
carried out in
-Oscilloscope
accordance
with OS -Appropriate
network software
configuration
guides
Unplanned Techniques
events or for
conditions are diagnosing
responded to computer
in accordance system
with
established
procedures

LO3. SET ROUTER/WI-FI/ WIRELESS ACCESS

POINT/REPEATER CONFIGURATION
ASSESSMENT CONTENTS CONDITIONS METHODOLOGIES ASSESSMENT
CRITERIA METHODS

Client Device Configure Computer Lecture- Hands-on

systems client device system demonstration
settings are system
configured in settings
accordance
with
manufacturers’
instructions
and end-user
preferences

Local area Configure Router/hub Self-paced Direct

network (LAN) Local Area instruction observation
port i s Network port
configured in
accordance
with
manufacturers’
instructions
and network
design
Defective
components
identified and
separated to
other
components
Wide area Configure LAN cables Group discussion Practical
network (WAN) Wide Area demonstration
port is Network port
configured in
accordance
with
manufacturers’
instructions
and network
design

Wireless Configure Internet

settings are wireless connection
configured in settings
accordance
manufacturers’
instructions,
network
design and
end-user
preferences
Security/Firew
all/Advance
settings are
configured in
accordance
with
manufacturers’
instructions
and end-user
preferences
Configure
security/firew
all/advance
settings

LO4. INSPECT AND TEST THE CONFIGURED COMPUTER

 NETWORKS

ASSESSMENT CONTENTS CONDITIONS METHODOLOGIES ASSESSMENT

CRITERIA METHODS

Final Undertake Manual Lecture- Hands-on

inspections are final demonstration
undertaken to inspections
ensure that the
configuration
done on the
computer
networks
conforms with
the
manufacturer’s
instruction/ma
nual
Computer Check Cable/LAN Self-paced Direct
networks are computer Tester instruction observation
checked to networks
ensure safe
operation
Reports are
prepared and
completed
according to
the company
requirements
Reports are Prepare Flashlight Group discussion Practical
prepared/comp complete demonstration
leted according reports
to company
requirements

UNIT OF COMPETENCY: SET-UP COMPUTER SERVERS

MODULE TITLE : SETTING-UP COMPUTER SERVERS

MODULE DESCRIPTION: This Unit covers the knowledge, skills and attitudes
needed to set-up computer servers for LANs and
SOHO systems. It consists of competencies to set-
up user access and configures network services as
well as to perform testing, documentation and pre-
deployment procedures

NOMINAL DURATION : 40 hours

CERFICATION LEVEL : NC II

SUMMARY OF LEARNING OUTCOMES:

LO1. Set-up user access

LO2. Configure network services

LO3. Perform testing, documentation and pre-deployment procedures

Details of Learning Outcomes:

LO1. SET-UP USER ACCESS

ASSESSMENT CONTENTS CONDITIONS METHODOLOGIES ASSESSMENT
CRITERIA METHODS

User folder is Create user Cable Hands-on

created in folder plan/procedur Lecture-
accordance al manual
with network demonstration
operating
system (NOS)
features
User access Configure Raceway Self-paced Direct
level is user access instruction
observation
configured level
based on NOS
features and
established
network
access
policies/end-
user
requirements.
Security check Perform Personal Group discussion Practical
is performed in security protective demonstration
accordance equipment’s
with
established
network
access
policies/end-
user
requirements

Gloves and
goggles
Masks
Anti-static
wrist wraps
Materials
Contact
cleaners/
soap or
detergents
Dust brush
Chamois or
rags
Basin/ water
Cable tie
Patch panel
Modular box
RJ45
Diagnostics
 software and
CD-ROMs
Tools and test
equipment’s
Slotted head
screwdriver
Philips head
screwdriver
Long nosed
pliers
Allen bit
wrench
Multi-tester
Cable/LAN
tester
Crimping tool
Wire stripper
Spare parts

LO2. CONFIGURE NETWORK SERVICES

ASSESSMENT CONTENTS CONDITIONS METHODOLOGIES ASSESSMENT
CRITERIA METHODS

Normal Check Lecture- Hands-on

functions of normal Cable demonstration
server are functions of
checked in server plan/procedur
accordance
with al manual
manufacturer’s
instructions

Required Install/update Raceway Self-paced Direct

modules /add- required instruction observation
ons are nodules/add
installed/updat ons
ed based on
NOS
installation
procedures
Network Confirm Personal Group discussion Practical
services to be network protective demonstration
configured are services to be equipment’s
confirmed configured
based on
user/system
requirements
Operation of Check Gloves and
goggles
network operation of
services are network
checked services
based on
user/system
requirements.
Unplanned Respond to Masks
events or unplanned
conditions are events or
responded to conditions
in accordance
with
established
procedures
Anti-static
wrist wraps
Materials
Contact
cleaners/
soap or
detergents
Dust brush
Chamois or
rags Basin/
water
Basin/ water
Cable tie
Patch panel
Modular box
RJ45
Diagnostics
software and
CD-ROMs
Tools and test
equipment’s
Slotted head
screwdriver
Philips head
screwdriver
Long nosed
pliers
Allen bit
wrench
Multi-tester
Cable/LAN
tester
Crimping tool
Wire stripper
Spare parts
 LO3. PERFORM TESTING, DOCUMENTATION AND PRE-
DEPLOYMENT PROCEDURES

ASSESSMENT CONTENTS CONDITIONS METHODOLOGIES ASSESSMENT

CRITERIA METHODS

Pre- Undertake Lecture- Hands-on

deployment pre- Cable demonstration
procedures is deployment
undertaken procedures plan/procedur
based on
enterprise al manual
policies and
procedures
Operation and Undertake Raceway Self-paced Direct
security check and configure instruction observation
are peripherals/d
undertaken evices
based on end-
user
requirements
Reports are Prepare and Personal Group discussion Practical
prepared/comp complete protective demonstration
leted reports equipment’s
according to
enterprise
policies and
procedures.
Gloves and
goggles
Masks
Anti-static
wrist wraps
Materials
Contact
cleaners/
soap or
detergents
Dust brush
Chamois or
rags Basin/
water
Basin/ water
Cable tie
Patch panel
Modular box
RJ45
Diagnostics
software and
CD-ROMs
Tools and test
equipment’s
Slotted head
screwdriver
Philips head
screwdriver
Long nosed
pliers
Allen bit
wrench
Multi-tester
Cable/LAN
tester
Crimping tool
Wire stripper
Spare parts
UNIT OF COMPETENCY: MAINTAIN AND REPAIR COMPUTER SYSTEMS
AND NETWORK

MODULE TITLE : MAINTAINING AND REPAIRING COMPUTER

SYSTEMS AND NETWORKS

MODULE DESCRIPTION: This module covers the knowledge, skills and

attitude needed to maintain computer systems and
networks

NOMINAL DURATION : 40 hours

SUMMARY OF LEARNING OUTCOMES:

LO1. Plan and prepare for maintenance and repair

LO2. Maintain computer systems and networks

LO3. Diagnose faults of computer systems

LO4. Rectify/correct defects in computer systems

LO5. Inspect and test the computer systems and networks

Details of Learning Outcomes:

 LO1. PLAN AND PREPARE FOR MAINTENANCE AND REPAIR

ASSESSMENT CONTENTS CONDITIONS METHODOLOGIES ASSESSMENT

CRITERIA METHODS

Maintenance Plan and Lecture- Hands-on

and/or prepare Cable demonstration
Diagnosis of maintenance
faults is and/or plan/procedur
planned and diagnosis of
prepared in faults al manual
line with job
requirements.
Tools, equipm Obtain and Raceway Self-paced Direct
e n t and t e s t i n check tools, instruction observation
g devices
equipment
needed for the
and testing
maintenance
devices
are obtained
and checked
for correct
operation and
safety
Materials Obtain Personal Group discussion Practical
necessary to materials protective demonstration
complete the necessary to equipment’s
work are complete the
obtained in work
accordance
with
established
procedures
and checked
against job
requirements.
O H S policies Follow OHS Gloves and
an d procedures goggles
policies and
are followed procedures
in line with job
requirements
.
Computer system s Check Masks
and networks for computer
maintenance systems and
are checked networks
against against
job/service job/service
order or order
instructions
and
specifications.
Anti-static
wrist wraps
Materials
Contact
 cleaners/
soap or
detergents
Dust brush
Chamois or
rags Basin/
water
Basin/ water
Cable tie
Patch panel
Modular box
RJ45
Diagnostics
software and
CD-ROMs
Tools and test
equipment’s
Slotted head
screwdriver
Philips head
screwdriver
Long nosed
pliers
Allen bit
wrench
Multi-tester
Cable/LAN
tester
Crimping tool
Wire stripper
Spare parts

LO2. MAINTAIN COMPUTER SYSTEMS AND NETWORKS

ASSESSMENT CONTENTS CONDITIONS METHODOLOGIES ASSESSMENT
CRITERIA METHODS

Appropriate Use Cable Lecture- Hands-on

personal appropriate plan/procedur demonstration
protective personal al manual
equipment is protective
used in line equipment
with standard
procedures.
Normal Check Raceway Self-paced Direct
function of normal instruction observation
computer functions of
systems and computer
networks are systems and
checked in networks
accordance
with
manufacturer’s
instructions

Scheduled/peri Perform Personal Group discussion Practical

odic scheduled/pe protective demonstration
maintenance is riodic equipment’s
performed in maintenance
accordance -Gloves and
with googles
manufacturers -mask
Requirements -Anti static
wrist wraps
Where Perform Materials
necessary, needed - Contact
needed repairs and cleaners/
repair/replacem replacements soap or
ents are made detergents
in accordance - Dust brush
with established - Chamois or
procedure. rags
- Basin/ water
- Cable tie
- Patch panel
- Modular box
- RJ45
Unplanned Respond to Diagnostics
events or unplanned software and
conditions are events or CD-ROMs
responded to conditions
in accordance
with
established
procedures
Tools and test
equipment’s
 - Slotted head
screwdriver
- Philips head
screwdriver
- Long nosed
pliers
- Allen bit
wrench
- Multi-tester
- Cable/LAN
tester
- Crimping tool
- Wire stripper

Spare parts

LO3. DIAGNOSE FAULTS OF COMPUTER SYSTEMS

ASSESSMENT CONTENTS CONDITIONS METHODOLOGIES ASSESSMENT
CRITERIA METHODS

Appropriate Manage and Lecture- Hands-on

personal implement Cable demonstration
protective contingency
equipment is measures plan/procedur
used in line
with standard al manual
procedures.
Faults or Raceway Self-paced Direct
problems in instruction observation
the computer
systems and
networks are
diagnosed
according to
requirements
and in line with
the standard
procedures.
Contingency Personal Group discussion Practical
measures are protective demonstration
managed and equipment’s
implemented in
accordance
with
established
procedures.
Unplanned Gloves and
events or goggles
conditions are
responded to
in accordance
with
established
procedure
Masks
Anti-static
wrist wraps
Materials
Contact
cleaners/
soap or
detergents
Dust brush
Chamois or
rags Basin/
water
Basin/ water
Cable tie
Patch panel
Modular box
 RJ45
Diagnostics
software and
CD-ROMs
Tools and test
equipment’s
Slotted head
screwdriver
Philips head
screwdriver
Long nosed
pliers
Allen bit
wrench
Multi-tester
Cable/LAN
tester
Crimping tool
Wire stripper
Spare parts

LO4. RECTIFY/CORRECT DEFECTS IN COMPUTER SYSTEMS

ASSESSMENT CONTENTS CONDITIONS METHODOLOGIES ASSESSMENT
CRITERIA METHODS

Appropriate Replace Lecture- Hands-on

personal defective Cable demonstration
protective components
equipment is or parts plan/procedur
used in line without
with standard damaging the al manual
procedures. surrounding
environment
or services
Defective Make Raceway Self-paced Direct
components or adjustments, instruction observation
parts are if necessary
replaced or
corrected
without
damage to the
surrounding
environment or
services
Adjustments, if Personal Group discussion Practical
necessary are protective demonstration
made in equipment’s
accordance
with
established
procedures
Unplanned Gloves and
goggles
events or
conditions are
responded to
in accordance
with
established
procedures.
Masks
Anti-static
wrist wraps
Materials
Contact
cleaners/
soap or
detergents
Dust brush
Chamois or
rags Basin/
water
Basin/ water
Cable tie
Patch panel
 Modular box
RJ45
Diagnostics
software and
CD-ROMs
Tools and test
equipment’s
Slotted head
screwdriver
Philips head
screwdriver
Long nosed
pliers
Allen bit
wrench
Multi-tester
Cable/LAN
tester
Crimping tool
Wire stripper
Spare parts

LO5. INSPECT AND TEST THE COMPUTER SYSTEMS AND

NETWORKS
ASSESSMENT CONTENTS CONDITIONS METHODOLOGIES ASSESSMENT
CRITERIA METHODS

Final Undertake Lecture- Hands-on

inspections are final Cable demonstration
undertaken to inspections
ensure that the plan/procedur
testing
conducted on al manual
the device
conforms with
the
manufacturer’s
instruction/ma
nual
Computer Check and Raceway Self-paced Direct
systems and test computer instruction observation
networks are systems and
checked/tested network
to ensure safe
operation.
Work site is Clear work Personal Group discussion Practical
cleaned and site from all protective demonstration
cleared of all work sites equipment’s
debris and left
in safe
condition in
accordance
with company
procedures
Excess Follow 5S Gloves and
goggles
components and 4Rs
and materials according to
are disposed environment
of based on al policies
WEEE
directives and
3Rs waste
management
program
Report is Prepare and Masks
prepared and complete
completed reports
according to
company
requirements
.
Anti-static
wrist wraps
Materials
Contact
cleaners/
soap or
detergents
Dust brush
Chamois or
rags Basin/
water
Basin/ water
Cable tie
Patch panel
Modular box
RJ45
Diagnostics
software and
CD-ROMs
Tools and test
equipment’s
Slotted head
screwdriver
Philips head
screwdriver
Long nosed
pliers
Allen bit
wrench
Multi-tester
Cable/LAN
tester
Crimping tool
Wire stripper
Spare parts