Internal Assessment Empirical Factors/indicators

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Internal Assessment

Empirical Factors/indicators

It is said to be an advantage of a firm if it pursues a strategy that is not currently being


implemented by any competing firm. According to the Resource-Based View, managing
strategically involves developing and exploiting a firm's unique resources and capabilities, and
continually maintaining and strengthening those resources. A resource is valuable if it
possesses empirical indicators that will enable a firm to implement strategies that improve its
efficiency and effectiveness and lead to sustainable competitive advantage.

In the case of McDonald's, it is the largest global foodservice retailer, with over 31,000
restaurants in 118 countries serving more than 58 million customers each day. The number of
restaurants held and operated by McDonald's in 2008 and 2009 indicates steady growth in
every country of operation and exhibited strong financial performance by geographic segment
between 2008 and 2009, even as the worldwide economic crisis negatively impacted
McDonald's key competitors. McDonald's Plan to Win strategy is composed of the 5 P's which
pertains to people, products, place, price, and promotion. They view it as fundamental to its
business success and to become better rather than just bigger.

RARE

One of the Empirical indicators of resources is being rare. Rare resources are resources that
other competing firms do not possess or can only be acquired by one or a few companies. If
many firms have the same resources, then those firms will likely implement similar strategies,
thus giving no one firm a sustainable competitive advantage. McDonald's organizational
resources and capabilities that are rare include effective and efficient human resource
development. McDonald's has been recognized for its efforts in inclusive excellence with
respect to employing and creating opportunities for minorities.

Another McDonald's rare resource is the efficient food production systems for cost efficiency
and low prices. McDonald's process and capacity design is centered on efficiency for cost-
minimization that supports the company's strategies. McDonald's production line method
focuses on maintaining process efficiency and adequate capacity to fulfill market demand thus
providing low prices products.

McDonald's operates an expansive supply chain which is considered to be rare. The firm's
global supply chain supports its various locations around the world which increases the size of
international operations and restaurant franchise network. McDonald's has a strategy of supply
chain diversification for this decision area of operations management which involves getting
more suppliers from different regions to reduce McDonald's supply chain risks.

McDonald's globally recognized iconic McDonald's brand and Portfolio of popular trademarks
are also the core competencies that satisfy the empirical indicator of being rare. McDonald's
brand has high value and is rare in the industry. Competing restaurant businesses cannot
imitate the brand nor readily create an equally strong brand. The McDonald's trademark
portfolio sustains the company's strategic ability to legally protect proprietary designs and
information. Even though competitors' products may be similar, McDonald's trademarks,
including food and beverage names, are a strength that creates an image of uniqueness.

The more a resource is rare, the stronger a firm's competitive will be and the longer it will last.
McDonald's utilizes its rare resources and capabilities to compete against strong multinational
foodservice firms and address market-specific issues. Thus strengthen McDonald’s competitive
advantage.

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