Frequently Asked Questions on Co-WIN

A. Registration

1. Where can I register for COVID-19 vaccination?

You can log into the Co-WIN portal using the link www.cowin.gov.in and click on the
“Register/Sign In yourself” tab to register for COVID-19 vaccination.

2. Is there a mobile app that needs to be installed to register for vaccination?

There is no authorised mobile app for registering for vaccination in India. You need to log
into the Co-WIN portal. You can also register for vaccination through the Aarogya Setu App.

3. Which age groups can register for vaccination on the Co-WIN portal?

At present, all citizens above 45 years of age can register for vaccination.

4. Is online registration mandatory for Covid 19 vaccination?

No. Vaccination Centres provide for a limited number of on-spot registration slots every day.
However, it is recommended to register online and schedule vaccination in advance for a
have hassle-free vaccination experience.

5. How many people can be registered in the Co-WIN portal through one mobile number?

Up to 4 people can be registered for vaccination using the same mobile number.

6. How can citizens with no access to smart phones or computers manage online
registration?

Up to 4 people can be registered for vaccination using the same mobile number. Citizens can
take help from friends or family for online registration. Facility for on-spot registration is also
available.

7. Can I register for vaccination without Aadhaar card?

Yes, you can register on Co-WIN portal using any of the following ID proofs:

a. Aadhaar card
b. Driving License
c. PAN card
d. Passport
e. Pension Passbook
f. NPR Smart Card
g. Voter ID (EPIC)

8. Is there any registration charge to be paid?

No. There is no registration charge.

B. Scheduling Appointment

9. Can I book an appointment for vaccination in the Co-WIN portal?

Yes, you can book appointment for vaccination through Co-WIN portal after logging-in to the
Co-WIN Portal through your registered mobile number.
10. Can I download appointment slip?

Yes, the appointment slip can be downloaded after the appointment has been scheduled.

11. How can I find the nearest vaccination centre?

You can search in Co-WIN portal (or Aarogya Setu) for the vaccination centre nearest to your
location by either searching through PIN code or by choosing the State and the District.

12. What if I cannot go for vaccination on the date of appointment? Can I reschedule my
appointment?

The appointment can be rescheduled at any time. In case you do not go for vaccination on
the date of appointment, you can reschedule the appointment by clicking on “Reschedule”
tab.

13. Do I have an option for cancellation of appointment?

Yes, you cannot cancel an appointment already scheduled. You can also reschedule the
appointment and choose another date or time slot of your convenience.

14. Where will I receive confirmation of date and time of vaccination?

Once an appointment is scheduled, you will receive the details of the vaccination centre,
date and time slot chosen for appointment in an SMS sent to your registered mobile
number. You can also download the appointment slip and print it or keep it on your smart
phone.

15. Can I get vaccination without appointment?

Vaccination Centres provide for a limited number of on-spot registration slots every day.
However, fixing an online appointment using Co-WIN portal is recommended to avoid
waiting time and queue in the vaccination centre, as in each centre only limited slots are
made available for on-spot registration.

C. 2nd dose scheduling

16. Is it necessary to take 2nd dose of vaccination?

Yes. It is recommended that both doses of vaccine should be taken for realising the full
benefit of vaccination. Both doses must be of the same vaccine type.

17. When should I take the 2nd dose of vaccination?

It is recommended that the 2 nd dose of COVAXIN should be administered in the interval of 4

to 6 weeks from the date of 1 st dose administration. For COVISHIELD the recommended
interval is 4 to 8 weeks while an interval of 6 to 8 weeks gives an enhanced protection. You
may choose the date of 2nd dose vaccination as per your convenience.

18. Will my 2nd dose appointment be automatically scheduled by Co-WIN system?

No. You have to take an appointment for the 2 nd dose vaccination. The Co-WIN system will
help you book an appointment in a Vaccination Centre where the same vaccine is being
administered as the vaccine type (COVAXIN or COVISHIELD) of the 1 st dose.
19. Whom can I contact if I have some problems related to my online registration of
appointment?

You can call on the national helpline ‘1075’ for information and guidance on COVID-19
vaccination and Co-WIN software related queries.

D. Vaccination

20. Is vaccination free at all vaccination centres?

No. Vaccination is free at Government hospitals and charged up to INR 250 per dose in
Private hospitals. Citizens can get this information on the Co-WIN portal while booking an
appointment.

21. Can I choose the vaccine?

All vaccines being offered are safe. Choice regarding the type of vaccine is currently not
available.

22. What precautions should I take at the time of 2nd dose vaccination?

The Vaccination Centres have been directed to ensure that if a citizen is being vaccinated
with 2nd dose, they should confirm that the first dose vaccination was done with the same
vaccine as is being offered at the time of second dose and that the first dose was
administered more than 28 days ago. You should share the correct information about the
vaccine type and the date of 1 st dose vaccination with the vaccinator. You should carry your
vaccine certificate issued after the first dose.

E. Vaccine Certificate

23. Why do I need a vaccination certificate?

Vaccination certificate is a verifiable proof of vaccination that you can use to establish that
you have been vaccinated in cases where any such requirement is specified.

24. Who is responsible for providing the vaccination certificate?

The Vaccination Centre is responsible for generating your certificate and for providing a
printed copy post vaccination on the day of vaccination itself. Please do insist on receiving
the certificate at the Centre. For Private Hospitals, the charges for providing a printed copy
of the certificate are included in the service charge (up to INR 250 per dose) for vaccination.

25. Where can I download vaccination certificate from?

You can download vaccination certificate from the Co-WIN portal (cowin.gov.in) or the
Aarogya Setu app or through Digi-Locker by following the simple steps. You may do so by
using the mobile number used at the time of registration.

26. Which documents should I carry with me for vaccination?

You should carry your identity proof specified by you at the time of registration on the Co-
WIN portal and a printout/screenshot of your appointment slip.

27. Can I get vaccinated with 2nd dose in a different State/District?

 Yes, you can get vaccinated in any State/District. The only restriction is that you will be able
to get vaccinated only on those centres which are offering the same vaccine as was
administered to you on your first dose.

F. Reporting Side effects.

28. Whom do I contact in case of side effects from vaccination?

You can contact on any of the following details:

a. Helpline Number: +91-11-23978046 (Toll free- 1075)

b. Technical Helpline Number: 0120-4473222

c. Helpline Email Id: nvoc2019@gov.in

You may also contact the Vaccination Centre where you took vaccination, for advice.