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    Faqs For Meal Card

    Uploaded by

    Nikhil Kumar Singh
    The document contains 23 frequently asked questions about the Sodexo Meal Pass. The Sodexo Meal Pass is a prepaid card that can be used to purchase food and drinks from affiliated merchants. It must be activated before use and comes with security features like a PIN and transaction notifications. The card can be loaded up to INR 100,000 but know your customer registration may be required for higher balances. Users can check balances, block lost cards, and change PINs through the Sodexo portal.

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    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd

    Faqs For Meal Card

    Uploaded by

    Nikhil Kumar Singh
    236 views3 pages
    The document contains 23 frequently asked questions about the Sodexo Meal Pass. The Sodexo Meal Pass is a prepaid card that can be used to purchase food and drinks from affiliated merchants. It must be activated before use and comes with security features like a PIN and transaction notifications. The card can be loaded up to INR 100,000 but know your customer registration may be required for higher balances. Users can check balances, block lost cards, and change PINs through the Sodexo portal.

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    Faq

    Original Title

    SodexoMealCardFAQs

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    The document contains 23 frequently asked questions about the Sodexo Meal Pass. The Sodexo Meal Pass is a prepaid card that can be used to purchase food and drinks from affiliated merchants. It must be activated before use and comes with security features like a PIN and transaction notifications. The card can be loaded up to INR 100,000 but know your customer registration may be required for higher balances. Users can check balances, block lost cards, and change PINs through the Sodexo portal.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    236 views3 pages

    Faqs For Meal Card

    Uploaded by

    Nikhil Kumar Singh
    The document contains 23 frequently asked questions about the Sodexo Meal Pass. The Sodexo Meal Pass is a prepaid card that can be used to purchase food and drinks from affiliated merchants. It must be activated before use and comes with security features like a PIN and transaction notifications. The card can be loaded up to INR 100,000 but know your customer registration may be required for higher balances. Users can check balances, block lost cards, and change PINs through the Sodexo portal.

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    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
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    FAQs for Meal card

    Q1. What is the Sodexo Meal Pass?


    A. Sodexo Meal Pass is a rupee-denominated reloadable PIN based magnetic stripe prepaid card. It is a closed
    user group card that is accepted at Sodexo Merchant outlets that serve ready to eat food and non-alcoholic
    beverages. This card comes with a 5-year validity.

    Q2. Can I use my card as soon as I receive it?


    A. The card is dispatched in an inactive mode for security reasons. You will need to activate your Sodexo Meal
    Pass to enable usage.

    Q3. How do I activate my Sodexo Meal Pass?


    A. Once you receive your card you can activate using any one of the following methods:
    • Option 1: Activate your card online by visiting the card activation portal
    https://activation.sodexobrs.com
    º Enter your registered email address or mobile number
    º Enter the 12 digit-card reference number
    º Enter captcha details
    º Click on Get Activation Code
    º Enter the Activation Code that you have received via email or SMS
    º Click on Activate Card
    • Option 2: Activate your card via SMS
    º Send an SMS from your registered mobile number to 9225660070
    º Message format:
    CARD<space>ACT<space><12-digit Card Reference Number><space><Last 4 digits of your Card
    Number>

    Q4. Is my card secured by a transaction PIN?


    A. Yes, the Sodexo Meal Pass is a PIN based card. You will receive your PIN as part of the card welcome kit.

    Q5. Do I need to memorise this PIN?


    A. Yes, you will need to memorise the card PIN, as you will need to enter this PIN when making a purchase
    transaction

    Q6. Will I receive SMS alerts for my purchase and load transactions?
    A. Yes, Sodexo does send SMS alerts for purchase and load transactions. To receive transaction alerts, you
    must register your mobile number with Sodexo. You can do this at the time of card activation. Once your
    card is activated Sodexo’s activation portal will prompt you to update your mobile number. Please provide
    the same to help us serve you better.

    Q7. What are the charges for the Sodexo Meal Pass?
    A. There are no charges applicable on purchase transactions. Please refer to the welcome letter for other
    charges that are applicable to your card.

    Q8. What can I purchase using my Sodexo Meal Pass?


    A. The Sodexo Meal Pass can be used to purchase food and non-alcoholic beverages at Sodexo Merchant outlets.

    Q9. Can I use my Sodexo Meal Pass to make payments against home delivery?
    A. You can use your Sodexo Meal Pass to make payments against home delivery if the merchant you are
    purchasing from is equipped to support the same

    Q10. Can I use my Sodexo Meal Pass for online purchases?


    A. Online purchases with food merchants is being enabled very soon.

    Q11. Where can I get a list of outlets that accept the Sodexo Meal Pass?
    A. • You can visit our corporate website www.sodexobenefitsindia.com to access the Sodexo Merchant Web directory
    • Alternatively, you can download the Sodexo World mobile app to search for affiliated merchants and avail of
    exciting offers, make payments and much more
    FAQs for Meal card

    Q12. Can I withdraw cash using my Sodexo Meal Pass?


    A. The Sodexo Meal Pass can only be swiped on POS Terminals at Sodexo's Merchant outlets. These cards are not
    enabled at any Bank ATM and no cash withdrawal is possible.

    Q13. What is KYC registration?


    A. RBI guidelines specify capturing and validating consumer information for certain value issued on prepaid
    cards.
    a) If, the value on the card is less than the *minimum KYC limit prescribed by RBI; minimum
    consumer information is mandated. This is already provided by your company and the cardholder need
    not provide any additional information.
    b) When, the value on the card is greater than the prescribed limit the Cardholder will need to complete the KYC
    process
    c) Post KYC registration the card value can reach a maximum of INR 1,00,000.
    *Note: The current minimum KYC limit prescribed by RBI is INR 20,000 and is subject to change as
    mandated by RBI

    Q14 What documents do I need to submit for KYC registration?


    A. You need to submit the documents for proof of identity and proof of address.
    • ForProofofidentityyoucanuploadanyoneofthefollowingdocuments:
    a) Aadhaar Card; Driving License; Passport; Voter ID.
    b) Please note that the name on document uploaded should match the name of the cardholder.
    c) The file size of documents uploaded should not exceed 1MB and should be in .png, .jpeg or .pdf formats.
    • ForProofofaddressyoucanuploadanyoneofthefollowing documents:
    a) Aadhaar Card; Driving License; Passport; Voter ID.
    b) Please note that the name on document uploaded should match the name of the cardholder.
    c) Thefilesizeofdocumentsuploadedshouldnotexceed1MBandshouldbein.png,.jpegor.pdfformats.

    Q15. Is it mandatory to register my details online?


    A. Sodexo recommends that you register your details online. Doing so will enable us to service you better
    and you too can quickly avail our services over the IVR/ Cardholder Portal To register yourself, once
    your card is activated, you can visit Sodexo’s Cardholder portal (https://Cards.SodexoBRS.com), create
    a username and password and thereafter edit/ update your information. The services that you can
    avail are:
    • Check your Meal Card balance
    • View card transaction history
    • Change IVR/ Transaction PIN
    • Generate new IVR/ Transaction PIN • Upload your KYC documents
    • Change Cardholder Portal Password • Hotlist/ block Card

    Q16. Are there any limits to the amount that can be loaded on the Sodexo Meal Pass?
    A. Sodexo Meal Pass can be loaded only by the employer with any amount up to a maximum of INR.
    1,00,000/-. When the value on the card exceeds the prescribed limit, it is mandatory for the
    Cardholder to complete the KYC registration process

    Q17. How do I change the card PIN?


    A. You can change the card PIN over the Sodexo Cardholder Portal or the mobile app

    Q.18 What do I do if I forget the card PIN?


    A. You can change the card PIN over the Sodexo Cardholder Portal or the mobile app

    Q19. How do I check the balance on my Sodexo Meal Pass?


    A. Every time you make a purchase, you will receive and email/SMS notification stating the updated
    card balance. You can also view card balance by logging on to the Cardholder Portal (visit the
    Sodexo Users section on the Sodexo website www.sodexobenfitsindia.com) or using the mobile app.
    FAQs for Meal card

    Q20. How do I ensure the safety of my Sodexo Meal Pass?


    A. The Sodexo Meal Pass is a PIN based card. The PIN needs to be entered on the POS terminal at the time
    of every transaction. To ensure that the card is not misused, do not share the PIN and do not store the
    Card PIN and the Card together. If you have lost your Card, please block your card at the earliest to
    avoid misuse of the card.

    Q21. What should I do if my Sodexo Meal Pass is lost or stolen?


    A. On loss of the card, please block your card by calling the Customer Service or over the Cardholder Portal.
    The lost Card will be blocked and the available amount less charges would be issued to the Cardholder as a
    replacement card only after the Cardholder requests for a replacement card.

    Q22. Can Sodexo add an outlet of my choice in its network?


    A. Kindly share the details of your favorite outlets at
    http://www.sodexobenefitsindia.com/users/#find-and-suggest-outlet
    Sodexo will try to affiliate outlet of your choice in the network.

    Q23. Do I need to handover my Sodexo Meal Card at the time of exit/separation from the company?
    A. No. You need not handover the Sodexo Meal Card. You may continue to use the card till you exhaust the
    balance on the card.

    For assistance, please call

    1800 103 3030/1800 267 3030


    Cardsupport.in@sodexo.com

    *Please refer to Reserve Bank of India’s website, to know more on the prescribed limit of the Meal Card.

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