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    Organizational Structure of PTCL

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    Umer Abid
    The organizational structure of PTCL has three main components: complexity, formalization, and centralization. It is highly complex with many divisions and hierarchy, formal with standardized guidelines and regulations, and highly centralized where most decision making is done at senior levels of management. PTCL uses several information systems, including an old telegraph system, a computerized fault management system (CFSM) to register and resolve landline faults, and a single B&CC software system that manages franchises, customers, products, sales, orders, and resources across the organization.

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    Organizational Structure of PTCL

    Uploaded by

    Umer Abid
    569 views4 pages
    The organizational structure of PTCL has three main components: complexity, formalization, and centralization. It is highly complex with many divisions and hierarchy, formal with standardized guidelines and regulations, and highly centralized where most decision making is done at senior levels of management. PTCL uses several information systems, including an old telegraph system, a computerized fault management system (CFSM) to register and resolve landline faults, and a single B&CC software system that manages franchises, customers, products, sales, orders, and resources across the organization.

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    Organizational structure of PTCL

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    The organizational structure of PTCL has three main components: complexity, formalization, and centralization. It is highly complex with many divisions and hierarchy, formal with standardized guidelines and regulations, and highly centralized where most decision making is done at senior levels of management. PTCL uses several information systems, including an old telegraph system, a computerized fault management system (CFSM) to register and resolve landline faults, and a single B&CC software system that manages franchises, customers, products, sales, orders, and resources across the organization.

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    © All Rights Reserved
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    569 views4 pages

    Organizational Structure of PTCL

    Uploaded by

    Umer Abid
    The organizational structure of PTCL has three main components: complexity, formalization, and centralization. It is highly complex with many divisions and hierarchy, formal with standardized guidelines and regulations, and highly centralized where most decision making is done at senior levels of management. PTCL uses several information systems, including an old telegraph system, a computerized fault management system (CFSM) to register and resolve landline faults, and a single B&CC software system that manages franchises, customers, products, sales, orders, and resources across the organization.

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    Organizational structure of PTCL:

    Organizational structure is the structure set for each principle, management positions and it helps
    in defining authority, accountability, and responsibility.
    In PTCL CEO is the head of most of the functional areas e.g., finance, operations, admin, HR
    etc. so all the senior officers of their respective branch report to the president /CEO.

    Organizational structure of PTCL is composed of three main components.


    1. Complexity
    2. Formalization
    3. Centralization
    Complexity:
    Complexity of an organization means there is more division of labor, and the organization has a
    greater hierarchy due to which organization suffer from lack of communication. Due to the larger
    hierarchy in PTCL they suffer in organizational activities and coordination.
    Formalization:
    PTCL organizational structure operates with standard guidelines and defined rule and
    regulations. Every official / officer knows his/her duty. Due to these formal rules and regulations
    the organizational culture of PTCL is formal.
    Centralization:
    The term centralization describes where the decision-making authority is. In PTCL, organization
    decision making is highly centralized at upper levels of management. Problems flow up to senior
    executives, who decides what, should be done.
    Divisions of PTCL in regions:

    Punjab:
    Multan Telecom Region
    Lahore Telecom Region
    Islamabad / Rawalpindi Telecom Region

    Faisalabad Telecom Region


    Gujranwala Telecom Region
    Central Telecom Region
    Sindh:

    Hyderabad Telecom Region


    Sukkur Telecom Region
    Karachi Telecom Region
    KPK:
    Hazara Telecom Region
    Northern Telecom Region I
    Types of information systems:
    Following are the information systems use in PTCL.
    1. Old telegraph systems:
    Old telegraph systems are now terminated by PTCL. Because of various factors as the
    organization is improving and modernizing its systems to meet the requirements of the
    future.
    2. Computerized fault management system:
    CFSM is used for automated to register and rectify al the landline faults and complaints in a
    computerized of form. In this system when customer call PTCL at 1218 the system
    automatically registers their complaints and alert the needed work person and after the issue
    is resolved the system automatically calls the customer to whether the problem of customer is
    resolved or not.
    B&CC system:
    The whole system of PTCL runs on a single software B&CC (Business and customer care
    system) It is used on all levels of management in PTCL. The system can perform following
    functions.
     Franchise and payphone management
     Customer information
     Product information
     Sales management
     Order entry
     Order management
     Resource management
    Every employee of PTCL has access to the software but the features are limited according to the
    authority of each employee.
    How the system works:
    1. Franchise and payphone management include all the information about bills and
    customers detail such as name, address, payment code, payment mode etc. the employees
    just enter the account id or bill no and all the information will be accessible.
    2. Product information includes all the information of the product used by the customer.
    3. Sales management keeps track of all the transactions of the organization.
    4. Order entry and order management consists of three main steps i.e., Accepting new
    orders, handling the order or package, and completion of the process.
    5. Resource management involves computerized tracking of deposits, payrolls, receipts,
    cash etc.

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