Sui Gas Internship Report

LEADING THE ENERGY
SUI SOUTHERN GAS COMPANY LIMITED SECTOR
TABLE OF CONTENTS
COMPANY'S INTRODUCTION .......................................................4
CURRENT OVERVIEW..................................................................6
COMPANY'S MISSION.................................................................8
STRATEGIC MANAGEMENT OBJECTIVES........................................8
QUALITY POLICY........................................................................8
KEY STRENGTHS OF SUI SOUTHERN GAS COMPANY LTD...............9
MY INTRODUCTION...................................................................12
ACKNOWLEDGEMENT...............................................................14
OBJECTIVE...............................................................................15
FEELINGS BEFORE STARTING THE PROJECT................................16
KEY BENEFITS AT STUDENT’S, ORGANIZATION’S AND

UNIVERSITY’S END:..................................................................16
AT STUDENT'S END.........................................................................16
AT ORGANIZATION’S END...................................................................17
AT UNIVERSITY’S END......................................................................18
SYSTEM APPROACH: FOR PROJECT – SCHEDULING THE PROJECT..19
THE REASON FOR CHOOSING PARTICULAR WORK AREA..............20
ORGANIZATIONAL CHART OF IT DEPARTMENT............................22
ROLES AND RESPONSIBILITIES OF IT DEPARTMENT.......................................................23

DEVELOPS AND MAINTAINS SYSTEM SECURITY PLANS AND CONTINGENCY PLANS FOR ALL IT SYSTEMS AND
MAJOR APPLICATIONS FOR WHICH HE OR SHE IS RESPONSIBLE;............................................. 23
PARTICIPATES IN RISK ASSESSMENTS TO PERIODICALLY REEVALUATE SENSITIVITY OF THE SYSTEM, RISKS,

AND MITIGATION STRATEGIES;................................................................................. 23
INSTALLS ONLY HARDWARE AND/OR SOFTWARE APPROVED BY THE IT PROFESSIONALS...................23
SUI SOUTHERN GAS COMPANY LIMITED

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RESPONSIBILITIES IT DEPARTMENT INCLUDING NETWORKING AND ISSUE EMAIL ADDRESSES AND LOOK
OF
FOR CUSTOMER NEEDS......................................................................................... 23
DEPARTMENT HEADS TO KEEP ABREAST WITH THE EMERGING NEEDS AND NEW TECHNOLOGY AVAILABLE
ACCORDING TO NEED OF THEIR COMPANY.................................................................... 23
IDENTIFYING THE ERRORS IN HARDWARE AND SOFTWARE................................................... 23
STRATEGIC ADVANTAGE USING IT.............................................23
MAIN BUSINESS FUNCTIONS OF .............................................................................24

“IT DEPARTMENT”............................................................................................24
HIERARCHY OF THE IT DEPARTMENT.........................................25
DEPARTMENTS COVERED DURING INTERNSHIP IN I.T.

DEPARTMENT...........................................................................26
NETWORKING DEPARTMENT.....................................................26
SSGC’S NETWORK....................................................................27
NETWORK INFRASTRUCTURE OF SSGC.......................................28
TYPE OF COMPLAINS................................................................34
HARDWARE MANAGEMENT.......................................................36
GIS (GEOGRAPHICAL INFORMATION SYSTEM).............................36
CIS (CUSTOMER INFORMATION SYSTEM)...................................41
OBSERVATIONS & RECOMMENDATIONS.....................................42
Preface

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University's Introduction
Sir Syed University of Engineering and Technology has
been sponsored by Aligarh Muslim University Old Boys'
Association of Pakistan, Karachi. It was set up
through Sindh Government Ordinance No. XII
of 1993 dated 6th October, 1993 and the
Charter granted by Governor of Sindh on 8th
October, 1993. The Act was passed by the
provincial Assembly of Sindh on 17th
September, 1995 and assented by Governor of
Sindh on 16th October 1995, and published in
the Gazette as "Sir Syed University of Engineering and
Technology, Act 1995 - Sindh Act No. X of 1995."
The Association decided to establish a high class

University of Engineering and Technology as a Centre of
Excellence offering instructions of International Standard
with integrated programs dealing with the fast growing
technologies of the world with courses designed to
produce qualified personnel of high caliber specializing in
new technologies needed in developing countries. This
objective is in line with the Government policy of inducting
the private sector for promoting Education in Engineering
and Technical subjects at graduate and post-graduate
levels.
In its first phase, the University was established on a plot

of 8 acres in Block-5 of Gulshan-e-Iqbal on Main University
Road. For future expansion, a plot measuring 200 acres
has been acquired on link road.
There were only two Engineering Colleges in the country

at the time of Independence in 1947. Due to concerted
and determined efforts of the Government, a reasonable
improvement was made over the years but it still lacked a
break-through in quality education. It is difficult for the
technical education centers to produce the necessary

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skilled and trained man-power and expertise needed to

cope with rapidly emerging technologies. The 6th and 7th
Five-year Plans threw sufficient light on the importance
and need of the development of facilities for producing
technical/vocational Engineers and Research Workers.
By the grace of God, nine convocations of the university

have been held since 1998, and admissions are to be
announced for 2008 batch which happens to be 15th batch
since the establishment of the university. During this
period, concerted efforts have been made by the sponsor
and the management of the university to bring it up to the
international level. The university is equipped with most
modern laboratory facilities which have been adjudged as
one of the best by several forums including PEC, university
grant commission and various international organizations.
The university is also embarking on a well thought out
plan for career planning to ensure absorption of degree
holders of university in the government and private sector
both at international and national levels.
Company's
Introduction
Sui Southern Gas Company (SSGC) is

Pakistan's leading integrated gas
Company. The company is engaged
in the business of transmission and
distribution of natural gas besides
construction of high pressure
transmission and low pressure
distribution systems.

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SSGCL transmission system extends from

Sui in Balochistan to Karachi in Sindh
comprising over 3,000 KM of high
pressure pipeline ranging from 12 - 24" in
diameter. The distribution activities
covering over 1200 towns in the Sindh
and Balochistan are organized through its
regional offices. An average of about
358,959 million cubic feet (MMCFD) gas
was sold in 2005-2006 to over 1.8 million
industrial, commercial and domestic consumers in these
regions through a distribution network of over 27,540 Km.
The company also owns and operates the only gas meter
manufacturing plant in the country, having an annual
production capacity of over 510,000 meters.
The Company has an authorized capital of Rs. 10 billion of

which Rs 6.7 billion is issued and fully paid up. The
Government owns the majority of the shares which is
presently over 70%.
The Company is managed by an autonomous Board of

Directors for policy guidelines and overall control.
Presently, SSGC's Board comprises of 14 members. The
Managing Director/Chief Executive is nominee of GOP and
has been delegated with such powers by the Board of
Directors as are necessary to effective conduct the
business of company.

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Current Overview
• Capitalise on a leading
position in this rapidly
growing gas market
• Expand production
from existing fields
• Acquisition growth
opportunities beyond
this base
• Significant gas
reserves
• Four gas fields on
production
Bhit/Badhra
• Supplying annual
contracted gas of up to
270 mmscfd
• GSA signed to
commercialise
additional reserves
• First gas achieved January 2008
• Further well which will access deeper targets has
been spudded
Zamzama
• Supplying annual contracted gas of up to 320

mmscfd
• Zamzama Phase 2 development project completed
and came on-stream in 2007; high calorific value gas
(HCV) deliveries will be achieved later in 2008
• Zamzama North well will be tied in to increase and
maintain production plateau
Qadirpur
• Negotiations in progress to commercialise additional

reserves

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• Further plant expansion proceeding – first gas

planned for later in 2008
• Qadirpur Deep-1 was drilled to 4,681 metres in 2007
before being suspended when higher than
anticipated temperatures and pressures were
encountered. Specialist equipment was ordered and
testing is expected to resume in April 2008
Kadanwari
• Development drilling proceeding – one well will be

drilled in 2008
Zarghun South
• Interest of 3.75% fully carried through development.

The field development plan has been approved by
the government and a D&P lease was issued in
January 2004.
• A GSA for the sale of 22 mmscfd gas from the field
was signed by the gas buyer Sui Southern Gas
Company Limited and joint venture partners and is
pending with the government for final approval
First gas is expected mid-2009
Company's Vision
To be a model utility
providing quality service by
maintaining high level of ethical
and professional standards
through optimum use of
resources.

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Company's Mission
To meet the energy requirements of industrial,
commercial and domestic customers through reliable,
environment-friendly, and sustainable supply of natural
gas, while conducting company business professionally,
efficiently, ethically and with responsibility to all their
stakeholders, community and nation.
Strategic Management Objectives

 To make SSGC the best public sector corporation and
equal or exceed the performance of equivalent
MNC’s.
 To create value for share holders, through strong

operating performance and increase in the assets
base and share value.
 Explore and develop technology applications for

higher value added products, services and
opportunities for growth.
 Empower employees for enhancement of productivity

and promote innovations and creativity.
 Focus on customer satisfaction through employee

satisfaction at all levels.
 Ensure safety and health of employees, customers

and citizens in all areas of operations.
 Foster continuous quality improvement and pursuit of

excellence by all employees.
Quality Policy
SSGC will continuously endeavor to improve its
services to better satisfy the requirements of customers
and will promote innovations, creativity and pursuit of

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excellence by employees for achieving better quality

products and services in all areas of company operations.
Key Strengths Of Sui Southern

Gas Company Ltd.
Integrity
Keep company's interest above self. Acts in
ethical manner. Promote ethical business
environment. Take effective actions if observes
unethical behavior or situation. Seen and known
to be honest. Lives within means. Intellectual
honest.
Best Practices
SSGC believe in a process-driven setup with
comprehensive business processes covering all
their activities. All business processes are ETOM
compliant as per accredited international
standards.
Excellence
Makes positive contribution towards
achievement of SSGC’s vision. Strives for
continuous improvement. Respond effectively to
customer needs. Takes timely and quality
decisions.
Transparency
Promote open environment. Display
openness and consistency in applying policies

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and procedures. Respects dissent and resolves

conflicts fairly.
TEAMWORK
Builds strong relationships within across
functions. Works well with all type of peoples and
corporate with others. Solicits and share ideas/best
practice with others. Supports the achievements of
Company/team goals. Contributes to team
effectiveness using people's different skills and
styles. Arrives at constructive solutions while
maintaining positive working relationships.
Demonstrates sensitivity.
Service Beyond Comparison

Customers are the most important element in
any organization. SSGC distinguish them as their
biggest assets and they strive for excellence by
listening to their needs. SSGC work with their
customers to gain an understanding of their
business, their goals and their objectives to ensure
that they receive the best possible service and the
right solutions to meet their needs.
Innovation
SSGC is committed to providing superior level
of professional services to all its customers - before,
during and after the deployment of our leading
solutions. To accommodate their customer's
demands, they have deployed a state-of-the-art
2.5G EDGE compliant network. There are also

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innovative services of various standards that cater

to a wide spectrum of users.
The Network
They are partners with some of the leading
vendors in the networking industry who help in
providing the best and the latest network solutions
for their businesses. These vendors include giants
Dell, Siemens, Cisco and 3Com.
SSGC has pioneered in key technologies which

include:
• Custom-made network for Pakistan's environment
• Congestion-free connectivity in all coverage areas
• Fully redundant network
• State of the art IP based connections provided to

their employees.
CONCLUSION
With fastest expanding coverage, unmatched
product leadership, and consistent focus on
customers, SSGC has emerged to be the most
prominent player in the market in the short span of
its operations.

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My Introduction
Ozair Qazi
I am student of computer engineering in
Sir Syed University of engineering and
technology, Karachi. My favorite fields
are networking and communication,
because in my point of view networking
is a very vast field and there is good
scope of networking in the world as well
as in Pakistan. After completion of my BS
Insha’Allah I will do my masters in
networking or telecommunication.
My Objective
Seeking exposure to the environment of
a dynamic and progressive organization
for study of skills and their application in
today’s modern business culture.
Education
2005-TO DATE SIR SYED UNIVERSITY
OF ENGINEERING AND
TECHNOLOGY
Karachi, Pakistan
• Bachelor of Science In
Computer Engineering (4th Year)
CGPA: 2.9/ 73 %
Marks

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2003-2004 PAKISTAN EDUCATION

FOUNDATION COLLEGE
• Intermediate In Pre-
Engineering Karachi, Pakistan
PERCENTAGE: 67%
My Interests
• Cricket
• Tennis
• Swimming
• Web Surfing
Side Courses
1. ASP.NET
2. CSHARP(C#)
3. NETWORK AND SYSTEM
ADMININSTRATION
My Information
Email Address: qazi64@hotmail.com
My Contact # : 0333-3373483

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Acknowledgement
All praise to ALMIGHTY ALLAH, who provided

me with the strength to accomplish this report.
I am very much thankful to Mr. Adnan Khan

and Mr. Adnan Khuwaja, who guided me so well and
gives me the opportunity to apply my knowledge
on this report. The knowledge acquired from this
internship and report will definitely help me and
play a vital role in my future career development.
I am also very much thankful to Mr. Junaid and

Mr.Mahtab, who gave me time and provided me
information about the networking, from their
precious and valuable time.
I am also extremely thankful to to all

employes who shared their knowledge and
information about I.T. department with me.

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Project Outline
Objective
My primary objective of doing this project is to
observe the Business implementation of computers
and their relevant tasks in information technology.
As computers and information technology are so
very essential in today business environment that
any business cannot survive without it. My second
object is to observe the practical Implementation of
networking, Information System and Management
Information system in a running environment. I also
want to get a market view of the field of
information technology. The demands, the skill
requirements and the kind of work available in the
information technology market.

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Feelings before Starting the

Project
I was very excited that I had an opportunity to
do internship and learn from an interesting and
useful organization “Sui Southern Gas Company
Limited” where i will meet with the qualified and
specialists persons and will observe practical
implementation of our course with professional
attitude that how they manage their information
technology department system and will get some
extra knowledge about telecommunication and
networking.
Key Benefits At Student’s,

Organization’s And University’s
End:
This project is helpful at student, organization and
university end.
At Student's End
As a student, we observe practical implementation of our
course and observe that:
• How is information communicated to users?
• How are data resources organize stored, update and

retrieved?
• What control method should be considered for input,

processing, output and storage activities?
• Get information which help in planning future path.

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• Get opportunity to observe organizational attitude.
• How companies make their plans and make

advancement for competitive strategies.
• Develop interpersonal skills in a student.
• Develop system approach to solve business problem.
• Create awareness of the work environment in

organization.
• the firm’s dedicated resources are working on the

highest value opportunities
At Organization’s End
• Students make advancement which was helpful for
organization.
• Forecasting future trends in the project.
• Analyzing the results based on the facts achieved.
• Defect prevention.
• Better Communicating to stakeholders.
• The required issues have been thoroughly considered

- this is essential in order to facilitate completion of
the documentation
• All proposals are presented in a standard and

consistent format.
• All relevant information is available and considered.
• Sufficient information to facilitate fair comparative

evaluations of a number of different proposals is
available.

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At University’s End
• It introduces university in market in better way as

they observe the hard working of student and their
theoretical and practical approach and concepts.
• A student reflects the atmosphere of university.
• University gets recent research works.
Project Detail And

Description

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System Approach: For Project –

Scheduling the Project
I planned and scheduled my work using a
systematic approach and use every available
resource.
The first stage was a meeting with SSGC’s IT

officials in order to decide the parameter and the
approach to take throughout the project. In this
meeting IT professional helped me that what
approach to take. The helpful IT professional also
guided me how to manage the whole project and
gave me very useful tips.
The second stage was the learning phase

during my internship and applies its knowledge to
this report.
Since the learning phase was hard without

some basic information about the organization and
its basic functions, IT officials helped me in
learning. The help from IT officials gave me a basic
insight about the IT department.

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The Reason for Choosing

Particular Work Area
A business unit within
an organization, e.g. a
department, division,
branch.
A group of
business activities
undertaken by an
organization in
pursuit of a common
goal. Typical
business processes
include receiving
orders, marketing
services, selling
products, delivering services, distributing products,
invoicing for services, accounting for money
received. A business process usually depends upon
several business functions for support, e.g. IT,
personnel, and accommodation. A business process
rarely operates in isolation, i.e. other business
processes will depend on it and it will depend on
other processes.
Choosing area where I am going to work was

the important decision to make and you must
choose the area which is related to your field or in
the field you are interested.
I am the student of the computer engineering

and my interests is so much towards the I.T which
is one of the very good fields now a days, so I was
very keen to see what type of work is going on in
the market on the field of the I.T to control their

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flow, their data, their strategies which they

implemented to survive in this country and also to
compete with other companies .Therefore I have
chosen SSGC’s I.T department for internship.

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Organizational Chart of IT
Department

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Roles And Responsibilities Of IT

Department
Develops and maintains system security plans and
contingency plans for all IT systems and major
applications for which he or she is responsible;
Participates in risk assessments to periodically reevaluate

sensitivity of the system, risks, and mitigation
strategies;
Installs only hardware and/or software approved by the IT

professionals.
Responsibilities of IT department including Networking

and issue email addresses and look for customer
needs.
Department heads to keep abreast with the emerging

needs and new technology available according to
need of their company
Identifying the errors in hardware and software
Strategic Advantage Using IT

Technology is no longer an afterthought in forming
business strategy, but the actual cause and driver.
Strategic IT Initiatives are
• Corporate IT Strategy
The primary objective of an IT strategy is to specifically

identify and plan for the implementation of information
technology infrastructures and services that will both
support and enable the achievement of the broader
corporate strategies. Staffs are currently in the process of
updating the 2004 to 2006 Strategic Plan to provide
strategic direction for 2007 to 2009

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• Electronic Document & Records Management

Study (EDRMS)
An Electronic Document and Records Management

System or EDRMS is a tool that will help the City manage
our corporate documents during all the phases of the
document’s life.
• Customer Relationship Management (CRM)
This project will provide the ability for the public to report
problems to the City via the internet. This will initially
include problems involving bylaw issues and Public Works
concerns.
Main Business Functions of

“IT Department”
• Enterprise Resource Planning
• Networking
• Geographical Information System
• Database Management
• Web Designing and Development
• Hardware Management
• Customer Information System

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Hierarchy of the IT Department

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Learning
Phase
Departments
Covered During
Internship In I.T.
Department
• Network infrastructure of
SSGC.
• Hardware Management
• GIS
• CIS
Networking Department
During Internship I worked on different fields out of
them few are as follows:
• LAN (Local Area Network) connectivity
• Man (Metropolitan Area Network) connectivity
• WAN (Wide Area Network) connectivity
• What is hub and how it works
• What are switches (manageable , non-manageable
and core switch) and how it works in an environment
• What are routers and how it works in an environment

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• What are patch panels

• How a patch panel is being terminated, tagged and
checked
• I/O punching
• How to connect two different devices and similar
devices through cable
• Creating straight, cross, crossover cables
• Testing cables through tester
• Configuring an email account using Domino mail
server (Lotus notes on back end)
• Configuring an email account using lotus notes 7.02
• Creating computer domain
• ISA sever configuration
• DNS configuration
• How to access other computer using remote desktop
connection
• How to access other computer (server) through IP
• IP Configuration
• Creating Local users
• etc
Introduction to Networking
A computer network is composed of multiple
computers connected together using a telecommunication
system for the purpose of sharing data,
resources and communication. For
instance, a home computer network may
consist of two or more computers that
share files and a printer using the
network. The size and scalability of any
computer network are determined by the
hardware used as well as which protocols
are being implemented.
SSGC’s Network
Computer networks may be
classified according to the scale or
extent of reach of the network, for

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example as a Local area network (LAN), Metropolitan area

network (MAN), or Wide area network (WAN). SSGC is
using all three types of networks.
Network Infrastructure Of SSGC

Network of SSGC is centralized at Head Office. All the
regional and zonal offices are connected to SSGC network
through various links like E1, DSL and Radio link. There
are twelve zones in MAN
Metropolitan Area Network of SSGC
Wide Area Network Of SSGC

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Now coming to head office, Network is organized

according to building structure. The network is divided into
VLANS which reflect the Departments like Finance, IT,
Billing etc. Each floor of the building has a TC (Telecom)
room which has a patch panel and managed 3COM and
Cisco switches where all nodes of the floor terminate.
Switch of each floor connects to the 3COM’s 7750 Core
switch in the Data Centre. Back-bone used for connecting
switches of each floor to the Core switch in data centre is
Fiber Optics. All the servers are placed in the Data Centre.
There is a Radio room where the Digital Radios are kept.
The users of WAN first get connected to the switch of their
zone, then to a Cisco based router and then through
microwaves they are connected to the KT terminal, from
where the signals are sent through microwaves to these
digital radios and then through a router they are
connected to the core switch in the Data Center. 3COM’s
4400,7500 and 2700 series switches both manageable
and non-manageable are installed where as Routers of
CISCO’s 2800 and 1751 series are installed.
SSGC’s DATACENTER ROOM

• Data transmission of ERP, CIS and GIS is on oracle.
CIS and ERP is using UNIX Operating System (A.I.X),

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they are connected through ERP fiber switch on ERP

fiber network. They are using IBM’s ds4700, ds4300,
550,570,520,510. CIS backup tape library which is for
offline data is on upto 25 tapes and one tape can
store upto 400 GB.
• For GIS application SSGC is using HP’s
msa20,msa1500 cs and dl380g5.
• They are using HP’s dl380g5 as their mail server.
• For FTP, UMS, SMS, FAX, Blackberry, Exchange, Web
and Domain Controller servers SSGC is using the
servers of dell and Compaq.
• SSGC have state of art blade servers from HP which
are on trial for FTP, UMS, SMS, FAX, Blackberry,
Exchange, Web and Domain Controller servers, these
blade server make SSGC the only utility company to
have blade servers.
• SSGC is using 3COM’s 7750 as their core switch in
highly advanced network structure.
• SSGC is using CISCO’s 2800 and 1751 series routers.

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Internal Site
Internal site consist of all the Servers except the Mail
Server.
Domain Controller
All the users, objects and resource are defined and
authenticated through the domain controller based on
Windows 2003.The name of the domain is SUIGAS. The
basic functions of the Domain Controller are
• Authentication of the users in the Domain’s Active
Directory
• Group Policies
• Database Management.
Additional Domain Controller

Additional Domain Controller is the total replica of
main Domain Controller. This machine also serves as Mail
Server and is placed in De-Militarized Zone (DMZ).
ERP Server

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ERP server is Oracle financial server. This server

contains all the information about and related to
employees of SSGC.
Unified Messaging System
UMS is integrated with PABX and Exchange server. It
is based on two applications “Right Fax” and “Call
Express”. Right Fax allows the users to use their mail box
to send and receive fax and Call express puts the users’
unattended calls to their mail box in the form of an
attachment.
File Transfer Protocol Server

FTP server works on port 21 is used for software
backup sharing. It is used by the clients of SSGC in order
to upload their files which are then accessed through the
root folders using the SUIGAS domain.
System Management Server

System Management Server, a Microsoft Server
Technology, used for remote administration of all network
PCs.
Remote Access Server

RAS (Remote Access Server) is used for Metro call
service. It is implemented where an internet connection
through normal telephone lines, DSL etc is unavailable.
The RAS modem is connection oriented. The user connects
himself through a micro number to a modem at the Data
Center where he is authenticated and is assigned an IP
through which he is able to access the Data Server.
ZRG Call Center Server

This server controls the call centre issues.
Billing Server
Billing Server is used to maintain all billing records.

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Network Management Server

Network Management server is monitoring the whole
network (WAN and MAN). Any site or link down is
immediately reflected as an alert on the server. It is a very
handy tool for diagnosis of the problems regarding
network.
E-Policy Orchestrator Server
E-Policy Orchestrator is a network Security server
based on MacAfee. It acts as a Shield to SSGC. It is
integrated with Domain Controller and is used to enforce
security policies. This server updates the antivirus agents
on every PC on the network.
Mail Server
Initially mail Server was based on Exchange server
2003. It was integrated with the Active Directory Mail
server was working on SMTP and POP 3 protocols. SMTP
was used to send mails and POP 3 was used for receiving
mails. Now SSGC have migrated its managerial level
employees and all other of its employees to Lotus Notes
7.02 as it is new, very few of the employees are not
familiar to it therefore they are using Domino server
known as Damo in which outlook work at the front-end
and lotus notes at back-end. Lotus notes is more secure
than that of exchange server and more faster with the
option of web accessing too.
Software Update Server

Software Update Service updates every Microsoft
based Operating System on the network. as it downloads
the patches from the internet and updates every PC on
the network.. SUS does not work with WORKGROUPS and
its domain dependant thus it needs domain administrator
rights.
ISA Server
ISA server is used as Proxy Server to maintain
internet connectivity and it is integrated with Surf Control.

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It has a set of rules and restrictions that are domain

oriented.
Surf Control
Surf Control monitors and controls access to the files
and sites on Internet. It has two branches
• Email Filter (works on SMTP)
• Web Filter. (works on ISA)
VPN Server for Zones

VPN Sever for Zones allows the Zone to connect to
SSGC network.
VPN Server for CIS

VPN Server allows the CIS users to connect to CIS
application remotely.
Type Of Complains
• Installing lotus notes and configuring mail account.
• Assigning IP according to their VLAN assigned.
• Resolving problems related to networking.
• Clearing event logs.
• User id required for new users.
• Cable unplugged problems.
• Network Port required.
• Troubleshooting windows.
• Printer sharing problem.
• Network connectivity.
• Sharing folders.
• Installing softwares.

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LEADING THE ENERGY
Cable Making
Cables are of two types
• Straight cables
• Cross cables
These are further classified as
• Class A cables
• Class B cables
The color schemes of the above

mentioned classes are as
follows
Class A
• White of green
• Green
• White of Orange
• Blue
• White of Blue
• Orange
• White of Brown
• Brown
Class B
• White of Orange
• Orange
• White of Green
• Blue
• White of Blue
• Green
• White of Brown
• Brown

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LEADING THE ENERGY
The connecter used was RJ 45 and the wire was CAT 5.

This makes an Ethernet cable where the Data goes on
tracks 1 2 3 and 6.
Hardware Management
Team
• Syed Adnan
• Asif
• Imran
• Syed Faisal
Responsibilities
• Upgrading Systems
• Windows Installation
• Software Installation
• Software Up gradation
• Printer repairing
GIS (Geographical Information

System)
Utilities have prime importance in the development
of urban and commercial centers all over the world. In the
power and energy sector natural gas is the most
economical and reliable source to meet daily requirements
of the consumers. Natural gas is used not only on
domestic level, but it has a major share in industrial and
commercial sector, specially in third world countries where
oil and other power resources are not readily and
economically available.

Page 38
SUI SOUTHERN GAS COMPANY LIMITED LEADING THE ENERGY
SECTOR
Utilities are transforming themselves intelligently by

salvaging useful parts of existing systems and
incorporating new technologies to extend their
capabilities. Supply of Gas (a basic social need) from
stakeholders up to satisfactory level to end-users
demands the best information management system.
Diversified lengths of pipeline network, with large
numbers of individual facilities (like Valves, PRS, TBS,
SMS) – required surveys of their status, capacities and
functions (while interacting in real time) with repeated
maintenance and constant management if the system as
a whole is to operate efficiently and effectively. Tied to
each of this countless numbers of entities and links is
information - the information on which operational
decisions are made and monitored. Population,
commercial and industrial sectors of Pakistan are
increasing continuously; as a result, gas pipeline network
is also expanding with the same pace. In this situation,
management, operation, maintenance, safety, and
inspection activities have become becoming very difficult.
To meet the challenges of continuous expansion of gas

pipeline network, there was a dire need of such
information system which could help SSGC for better
planning, development, management, analysis,

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LEADING THE ENERGY
maintenance and operation of existing and forthcoming

pipeline network.
Before GIS, most of the company’s assets information was

scattered and on paper maps developed with traditional
techniques, without any automated system. No centralized
data management system for development, storage and
restoration of the maps was existed. Maps were stored at
Karachi, Hyderabad and Quetta regional stations. Most of
them were outdated and with variable scales, several
geometrical problems and disconnected information. GIS
has the ability to maintain and integrates geographic data
from many sources. SSGC started development of GIS
from scratch in the year 2005, using in-house resources in
terms of hardware, software, maps and human resource.
The vision of the project is to create and maintain an

efficient GIS environment that fosters geographic data
sharing within commercial, transmission, distribution,
engineering, management and other departments of
SSGC.
Implementation of GIS in SSGC has been divided in to two

phases. First phase is limited to scanning and the storage
of paper maps on digital media to save them from any
loss or damage; and for the development of GIS base map
and its implementation as web base GIS application for
the understanding and visualization of seamless
information for pipeline and its associated features along
with land use data. Second phase will be the deployment
of GIS base map at enterprise level for the improvement in
business processed and its integration with other
information systems like Customer Information System
(CIS), Enterprise Resource Planning (ERP), SCADA, Vehicle
Tracking System and Call Centre etc.
SSGC is the first utility company in Pakistan for the

development of large scale and high resolution GIS system

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LEADING THE ENERGY
for its gas pipeline network that could also be used as

base for other utility companies like KW&SB, KESC, and
PTCL etc.
SSGC has stored all the paper maps on digital media and
recently completed the development of GIS base map and
its implementation as web base GIS application for the city
of Karachi & Hyderabad (having 65% of SSGC’s
customers). In recognition of this outstanding work, SSGC
has been recognized by ESRI (the world leader in GIS), for
excellence in GIS field with a 2006 “Special Achievement
in GIS” award at 2006 Annual ESRI International GIS User
Conference, USA which is the worlds’ number one GIS
conference. For this award, SSGC has been chosen out of
more than 150,000 organizations worldwide.
GIS system has been developed using world leading state-

of-the-art technology. SPOT 2.5m Resolution Panchromatic
Satellite Data as base map, Erdas Imagine Software for
satellite data processing, AutoCAD for vectorization
information from scanned paper maps; ESRI ArcGIS family
software for the development of GIS and Trimble and
Magellan GPS/DGPS for Field survey.
The SSGC’s GIS gives fast and easy access to spatial data
and provides viewing, querying, reporting, charting,
mapping of distribution and transmission network. The
information is available in the form of layers from
administrative boundaries (macro level) to gas pipeline
fittings (micro level).
SSGC is the first utility in Pakistan to implement a web-

based GIS application to query, visualize and understand
gas pipeline and its associated information across the
company, through intranet. This system will serve as an
analytical decision support tool to foster planning,
development and management processes of gas pipeline
network. The company is also implementing a
comprehensive ERP & Customer Information System that

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LEADING THE ENERGY
will provide interactive customer support capabilities to

ensure more efficient services to its customers. The
company has following objectives to achieve:
• To improve SSGC’s image in government sector as

well as in the society.
• To reduce cost by maintaining information.
• No physical maps to deteriorate, get lost, misfiled.
• Data should be more accessible to staff and secure.
• Develop cooperation between departments by
sharing geographic data.
• Reducing potential duplication between departments.
• Ensuring consistency of information base across
departments.
• Providing basis for new forms of
management/analysis.
It is also a matter of pride for SSGC that papers were

presented in 2006 ESRI International User Conference by
Mr. Zuhair Siddiqui, General Manager (IT) and Mr. Syed Ali
Naqi, Manager (GIS-IT) on Improvement in Business
Process through the use of Technology and Systematic GIS
Development & its successful implementation in SSGC -
Pakistan, which was appreciated by GIS professionals at
the conference.

Page 38
LEADING THE ENERGY
CIS (Customer Information

System)
• Software’s Forms and modules are on ORACLE 10g.
• UNIX (AIX) Operating System on IBM’s Rx 6000

Machine.
• Through CIS software which is on oracle 10g,

Effective Monitoring can be achieved.
• Records even From Balochistan can be viewed in

short span of time.
• Complete customer information is stored along with

dues on it.
• If maximum
amount allowed to
customer exceeds
software will
generate warning
through which we
can monitor
defaulters very
easily.
• Senior
Management can
view all the
information related
to customer
without needing
anyone’s help.

Page 38
LEADING THE ENERGY
OBSERVATIONS &
RECOMMENDATIONS
Observations
During my internship period of six weeks I observed
following
• Internees don’t have enough rights to work on a
particular system, we were dependent on coordinator
despite of learning most of the SSGC’s networking
system.

Page 38
LEADING THE ENERGY
• Despite of good investment in IT infrastructure there

is lot of paper pencil based approach being adopted
in all departments except IT.
• Resolution of some network related complaints
normally takes 2 to 3 days due to inadequate number
of employees for attending complains.
• Due to inadequate number of employees in I.T.,
officers have to work for more than their office
timings.
• Internet bandwidth was insufficient which is causing
slow processing.
• McAfee antivirus protection software was unable to
detect updated harmful viruses.
• They have state of art technologies in I.T.
department, despite of having wireless technology
they are using wired technology.
• In such a big environment DHCP was not enabled.
• Other than IT department there are very few IT
literate employees despite of having Gas Training
Institute.
Recommendations
• Internees should be given rights after their learning
period to attend complaints of end-users in
supervision as they are there to gain hands-on
experience of work.
• Trained officers of IT department should be posted in
other departments on rotation basis for training on
system like ERP, GIS, and CIS etc.
• IT courses should be conducted at launch of new
softwares in GTI (Gas Training Institute) for IT
illiterate employees so that they can learn the basics
of that software.
• DHCP should be enabled in such a big environment
which will remove the headache of learning IPs.
• More full time employees should be deputed to
handle the networking problems.
• Internet bandwidth should be increased.
• Antivirus protection software should be more
protective.

Page 38
LEADING THE ENERGY
• They should move to wireless technology.

• There should be one or two employees in zones not
necessarily from I.T. which can rectify and solve the
problems related to I.T in case of emergency.
Conclusion
It is honor for me to be the part of I.T Team. It was
during this time that I learned most of the practices of the
professional world. This time span made a great impact on
my professional career as it provided me an exposure to a
professional environment. It will allow me to apply new
skill practically and warm up my mind for the upcoming
years of my career ahead. I regard this as one of my best
experience.

Page 38
LEADING THE ENERGY
Sui Southern Gas Company Limited Page 39

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LEADING THE ENERGY

SUI SOUTHERN GAS COMPANY LIMITED SECTOR

COMPANY'S INTRODUCTION .......................................................4

STRATEGIC MANAGEMENT OBJECTIVES........................................8

KEY STRENGTHS OF SUI SOUTHERN GAS COMPANY LTD...............9

FEELINGS BEFORE STARTING THE PROJECT................................16

KEY BENEFITS AT STUDENT’S, ORGANIZATION’S AND

SYSTEM APPROACH: FOR PROJECT – SCHEDULING THE PROJECT..19

THE REASON FOR CHOOSING PARTICULAR WORK AREA..............20

ORGANIZATIONAL CHART OF IT DEPARTMENT............................22

ROLES AND RESPONSIBILITIES OF IT DEPARTMENT.......................................................23

PARTICIPATES IN RISK ASSESSMENTS TO PERIODICALLY REEVALUATE SENSITIVITY OF THE SYSTEM, RISKS,

INSTALLS ONLY HARDWARE AND/OR SOFTWARE APPROVED BY THE IT PROFESSIONALS...................23

SUI SOUTHERN GAS COMPANY LIMITED

FOR CUSTOMER NEEDS......................................................................................... 23

ACCORDING TO NEED OF THEIR COMPANY.................................................................... 23

IDENTIFYING THE ERRORS IN HARDWARE AND SOFTWARE................................................... 23

STRATEGIC ADVANTAGE USING IT.............................................23

MAIN BUSINESS FUNCTIONS OF .............................................................................24

HIERARCHY OF THE IT DEPARTMENT.........................................25

DEPARTMENTS COVERED DURING INTERNSHIP IN I.T.

NETWORK INFRASTRUCTURE OF SSGC.......................................28

GIS (GEOGRAPHICAL INFORMATION SYSTEM).............................36

CIS (CUSTOMER INFORMATION SYSTEM)...................................41

OBSERVATIONS & RECOMMENDATIONS.....................................42

SUI SOUTHERN GAS COMPANY LIMITED

The Association decided to establish a high class

In its first phase, the University was established on a plot

There were only two Engineering Colleges in the country

SUI SOUTHERN GAS COMPANY LIMITED

skilled and trained man-power and expertise needed to

By the grace of God, nine convocations of the university

Sui Southern Gas Company (SSGC) is

SUI SOUTHERN GAS COMPANY LIMITED

SSGCL transmission system extends from

The Company has an authorized capital of Rs. 10 billion of

The Company is managed by an autonomous Board of

SUI SOUTHERN GAS COMPANY LIMITED

• Supplying annual contracted gas of up to 320

• Negotiations in progress to commercialise additional

SUI SOUTHERN GAS COMPANY LIMITED

• Further plant expansion proceeding – first gas

• Development drilling proceeding – one well will be

• Interest of 3.75% fully carried through development.

First gas is expected mid-2009

SUI SOUTHERN GAS COMPANY LIMITED

Strategic Management Objectives

 To create value for share holders, through strong

 Explore and develop technology applications for

 Empower employees for enhancement of productivity

 Focus on customer satisfaction through employee

 Ensure safety and health of employees, customers

 Foster continuous quality improvement and pursuit of

SUI SOUTHERN GAS COMPANY LIMITED

excellence by employees for achieving better quality

Key Strengths Of Sui Southern

SUI SOUTHERN GAS COMPANY LIMITED

and procedures. Respects dissent and resolves

Service Beyond Comparison