TURTLE DIAGRAM

With what? With whom?

Process Name:

* Machine/equipment: * People involved with this process:

- IT hard & software New product - Competent people
- New project team
- Measuring/test equipment
- Production facilities machine * Link/interfaces with involved parties:
* Materials:
- New project items - PUR, QC, FO, TL, ENG, QA, BO, MOL
Process Owner : - Customer
- Customer/supplier samples - Supplier
Ms Phượng - ENG

Input Output
Process Steps/Activities:

- Trial/Pre-production step
- Process and Part specifications - Review PPAP requirements
- Customer-specific requirements - Prepare PPAP items - APQP
- Customer-specific PPAP request - Review and approve items
- PPAP 4th Edition - Customer satisfaction scores
- Engineering change/special request from Customer - Submit - Error-free and timely launch

How? Risk Measure?

* Support process: * With what key criteria:
- Calibration process - Number of test shot time
- Manufacturing process - Initial MP quality
- Document & record control - Percent of approved items
- Misunderstand customer requirement
- Shortage order material and measuring
equipment for trial
- Wrong judgement sample part
* Procedures/WI/control document: - Shortage information of Introduction of new
- New project introduction procedure project
- MP documents
- FMEA manual
- Quality control flow chart

TAKAHATA PRECISION VIETNAM CO., LTD

 TURTLE DIAGRAM
With what? With whom?
Process Name:

* Machine/equipment: * People involved with this process:

- IT hard & software Warehouse and delivery - Competent people
- Forklift, trolley - Storekeeper, officer
- Storage space
* Link/interfaces with involved parties:
* Materials: Process Owner : - Customs office
- Packaging material - Customer service
Ms Thùy - BO

Input Output
Process Steps/Activities:

- Prepare products before delivery

- PO/DO of customer - Custom clearance
- FGs from Molding/Assy - Arrange transportation
- Shipping schedule - Conform shipped product delivered on-time
- Packaging & labeling requirements
- Customer requirement
- Delivery invoice/documents

How? Risk Measure?

* Support process: * With what key criteria:
- Logistic process - Delivery schedule performance
- Document & records control - Customer satisfaction
- Manufacturing process - Shipping fees
* Procedures/WI/control document: - Delay delivery to customer - Audits
- FIFO rule
- Using forklift, pallet, jack instruction
- Loose q'ty mixing

TAKAHATA PRECISION VIETNAM CO., LTD

 TURTLE DIAGRAM
With what? With whom?
Process Name:

* Machine/equipment: Production control & Planning * People involved with this process:
- Competent people
- IT hard & software - Operator, techician, engineer, officer
- Injection machine, assembly machine, auxiliary equipment.
* Materials:
- Packaging material, raw material, component * Link/interfaces with involved parties:
Process Owner : - PUR, QC, FO, TL, ENG, QA
Ms Hà, Mr Thuấn - Molding
Ms Hảo - Assy, Ms Huế - Plan

Input Output
Process Steps/Activities:

- Production planning
- Production managermant
- PO/DO of customer
- Production schedule - Finish goods

How? Risk Measure?

* Support process: * With what key criteria:
- In-process inspection - Production output
- Document & records control - Production efficieny
- Out-going inspection - Lot rejection rate
- Maintenance process - Mistake making of production and buying plan
- Machine problem affect to production planning
- Control of non-conforming process - Part can't meet requirement
* Procedures/WI/control document:
- Working instruction

TAKAHATA PRECISION VIETNAM CO., LTD

 TURTLE DIAGRAM
With what? With whom?
Process Name:
* People involved with this process:
* Machine/equipment:
Purchasing - Finacian authorized person
- Supplier development team
- IT hard & software - Trained purchasing staff
- Fax
* Materials:
Process Owner : * Link/interfaces with involved parties:
Ms Bích - PUR - Supplier development team

Input Output
Process Steps/Activities:

- Supplier selection/development
- Monitoring of supplier
- Purchase requisition - Purchasing process - Purchase Order
- Raw material regulatory requirements - Incoming materials
- Customer requirement - MSDS
- Production schedule - Issue payment

How? Risk Measure?

* Support process: * With what key criteria:
- Incoming inspection - Ontime delivery
- Lowest cost
- Supplier unable to supply on time (interested - Supplier performance
party)
* Procedures/WI/control document: - Supplier cost up
- Purchasing procedure
- Supplier management procedure
- Supplier mornitoring/assessment

TAKAHATA PRECISION VIETNAM CO., LTD

 TURTLE DIAGRAM
With what? With whom?
Process Name:

* People involved with this process:

* Machine/equipment:
Customer related - Trained staff
- IT hard & software - ENG, PUR, PLAN, ACC
- Fax
* Materials:
Process Owner : * Link/interfaces with involved parties:
- Customer
Ms Thủy - BO

Input Output
Process Steps/Activities:
- Quotation prcess
- Sale activities
- Customer requirement
- Customer PO - Getting Order
- Production capacity - Invoice to customer
- Drawing
- Regulatory requirement

How? Risk Measure?

* Support process: * With what key criteria:
- New project introduction - Ontime completion
- Document control - Sale volumn
- Fail in updating customer PO and information - Target of invoice: ? Days
* Procedures/WI/control document: - Sending information to incorrect customer
- Sending wrong or secrect information to customer
- Customer contract - Customer's order fluctuation
- New part, part change, special req related Operation procedure
- Sales-related operation procedure
- WI

TAKAHATA PRECISION VIETNAM CO., LTD

 TURTLE DIAGRAM
With what? With whom?
Process Name:

* Machine/equipment: Management * People involved with this process:

- Meeting room - BOD, QMR & related HODs
- IT hard
* Link/interfaces with involved parties:
* Materials: Process Owner :
BOD & QMS team

Input Output
Process Steps/Activities:
- Strategic business
- QMS effectiveness assessment
- QMS improvement - Measurement, Analysis and Improvement
- IQA/3rd party/Certification body's/Customer audit results - Quality policy/ objective
- QMS requirement - Management review meeting minute
- Product/ process performance records - Business plan
- Recommendation for improvement

How? Risk Measure?

* Support process: * With what key criteria:
- Strategic business planning - Effectiveness of QMS
- Business planning scoring
- Customer satisfaction
* Procedures/WI/control document: - Improvement trend
- Management review procedure - External non-conformities
- Vertify report

TAKAHATA PRECISION VIETNAM CO., LTD

 TURTLE DIAGRAM
With what? With whom?
Process Name:

* People involved with this process:

* Machine/equipment:
- Training tools/equipments
Human - Qualified trainers
- Training space
- IT hard, email, web, notices * Link/interfaces with involved parties:
- Training center
* Materials: Process Owner : - Candidates
Ms Chi - HR

Input Output
Process Steps/Activities:
- Training
- Recuirement
- Training needs - Employee training/ Qualification record
- Job requirement - Competent employees
- Inexperienced new staff - Employee motivation/ satisfaction
- Recruitment requirement - Reduce staff turnover rate

How? Risk Measure?

* Support process: * With what key criteria:
- Recruitment & Medical check up procedure - Achieving staff motivation
- Meeting company business needs
- Acquiring trained, competent workforce
* Procedures/WI/control document: - Shortage manpower
- Young staff (shortage experience and skill)
- Training procedure

TAKAHATA PRECISION VIETNAM CO., LTD

 TURTLE DIAGRAM
With what? With whom?
Process Name:

* Machine/equipment: CA & improvement * People involved with this process:

- QA, QC, PUR, BO, Molding, Assy
- Meeting room
- IT hardware * Link/interfaces with involved parties:
- Supplier/Customer
* Materials: Process Owner :
QMS team

Input Output
Process Steps/Activities:
- Analyse cause and take CM for non-
- Quality performance
- Supplier's performance conforming product which found out
- Customer satisfaction survey at supplier/TPVN or customer.
- Corrective Action Status - product, process - Claim report/ Quality problem report
- Production efficiency - Corrective action report
- Customer's specs, drawings
- In-coming/in process/outgoing inspection

How? Risk Measure?

* Support process: * With what key criteria:
- Control of non-conforming product - PPM
- Customer satisfaction
- High production efficiency
* Procedures/WI/control document: - Not handle and feedback the customer claim on- - Minimize cost of quality
time
- Corrective and preventive action procedure
- Continual improvement

TAKAHATA PRECISION VIETNAM CO., LTD

 TURTLE DIAGRAM
With what? With whom?
Process Name:

* Machine/equipment: Customer satisfaction * People involved with this process:

- BO, QA
- IT hardware
- Fax/telephone/email * Link/interfaces with involved parties:
- Customer
* Materials: Process Owner :
BO

Input Output
Process Steps/Activities:
- Measure customer satisfaction

- Target required by customer

- Customer satisfaction survey - Returned satisfaction
- Customer audit - Feedbacks on quality, service and delivery

How? Risk Measure?

* Support process: * With what key criteria:
- Customer satisfaction result
- Customer evaluation monthly

* Procedures/WI/control document: - Not meet target of customer satisfaction

TAKAHATA PRECISION VIETNAM CO., LTD

 TURTLE DIAGRAM
With what? With whom?
Process Name:

* Machine/equipment: Internal audit * People involved with this process:

- IT hardware - Internal auditors
- Fax/telephone/email
* Link/interfaces with involved parties:
* Materials: Process Owner : - Auditee of each department
QMS team

Input Output
Process Steps/Activities:
- Assessment process performance

- Internal audit schedule

- 3rd party audit result - Internal audit findings
- Quality policy/ Quality manual

How? Risk Measure?

* Support process: * With what key criteria:
- Process conformance
- Identify area for improvement

* Procedures/WI/control document:
- Internal audit procedure

TAKAHATA PRECISION VIETNAM CO., LTD

 TURTLE DIAGRAM
With what? With whom?
Process Name:

* Machine/equipment: Document control * People involved with this process:

- IT hardware - Document controllers
- MS office
* Link/interfaces with involved parties:
* Materials: Process Owner : - All departments
QA

Input Output
Process Steps/Activities:
- Review the uncontrolled document
- Find the problem
- Correct the problem in line with the
document control procedure - QMS Documents controlled
- Uncontrolled QMS documents - Find the root cause of the problem - Master list of document
- Implement Correction Action - Document distribution record

How? Risk Measure?

* Support process: * With what key criteria:
- Process conformance
- Identify area for improvement

* Procedures/WI/control document: - Not update the latest procedure, format

- Document control procedure
- Quality and environment record procedure

TAKAHATA PRECISION VIETNAM CO., LTD

 TURTLE DIAGRAM
With what? With whom?
Process Name:

* Machine/equipment: Mornitoring & Measuring * People involved with this process:

- Calibration lab equipment '- Internal calibration members
- Standards devices - Quality manager
- Computer, software, printer
- Hand tools * Link/interfaces with involved parties:
Process Owner : - Purchasing
* Materials: - Calibration supplies
QA

Input Output
Process Steps/Activities:
- Calibrate equipment
- Verify and Adjust (if required)
- Calibration schedule - Record Results
- Production schedule - Calibrated and recorded gage
- Customer requirements - Release Gage - GR & R reports
- Calibration regulations and standard - 3rd party Calibration reports
- MSA Plan - Internal equipment inspection record
- Equipment usage

How? Risk Measure?

* Support process: * With what key criteria:
- Equipment accuracy
- Good parts are delivered to customer
- Cost of calibration
- Using inaccurate measuring equipment => mistake
* Procedures/WI/control document: in product inspection - Audits
- QP-ENG-001 Control of measuring, ins and test equipment - - NG products are delivered to customer - Measurement System Analysis (MSA) records
procedure

TAKAHATA PRECISION VIETNAM CO., LTD

 TURTLE DIAGRAM
With what? With whom?
Process Name:

* Machine/equipment: Product inspection * People involved with this process:

- IT hardware/software - QA, Molding, Assy, PUR, BO/WH
- Measuring equipment
* Link/interfaces with involved parties:
* Materials: Process Owner :
Ms Hòa - QC

Input Output
Process Steps/Activities:
- Control quality at incoming/in-
process/outgoing process
- Customer's specs, drawings
- Inspection standard - Inspection result
- Products - Non-conformance report
- QCFLC - Supplier corrective action report

How? Risk Measure?

* Support process: * With what key criteria:
- QP-QA-004 Control of non-conforming product procedure - Early detection and stop defects
- Minimize rejects
- 100% Outgoing lot acceptance
* Procedures/WI/control document: - Mistake judgment product quality - Zero customer complaints
- NG products are delivered to customer
- QP-QC-001 Quality control procedure - 100% incoming Lot acceptance rate

TAKAHATA PRECISION VIETNAM CO., LTD

 TURTLE DIAGRAM
With what? With whom?
Process Name:

* Machine/equipment: Maintenance * People involved with this process:

- IT hardware/software - Maintenance techincian/engineer/manager
- Spare part
- Machine Manuals * Link/interfaces with involved parties:
* Materials: Process Owner :
Mr Thành FO, Mr Mùi/Mr Hiếu TL

Input Output
Process Steps/Activities:
- Control quality at incoming/in-
process/outgoing process
- Work order - Facilities in good condition
- PM calendar & schedule - Process equipment in good condition
- Safety requirements - Work order completion

How? Risk Measure?

* Support process: * With what key criteria:
- Preventive maintenance compliance

* Procedures/WI/control document: - Fail in maintenance working, effect to production

- Can't meet customer order
- QP-FO-001 Molding Equipment and Machines Management
Procedure

TAKAHATA PRECISION VIETNAM CO., LTD

 TURTLE DIAGRAM
With what? With whom?
Process Name:

* Machine/equipment: Information control * People involved with this process:

- IT hardware/software - MSG
- Documented information
- Samples * Link/interfaces with involved parties:
* Materials: Process Owner : - All departments, suppliers
Ms Nga - MSG

Input Output
Process Steps/Activities:

- Protect documented information

- Customer documents, samples

- TPVN documented information, samples - Security documented information

How? Risk Measure?

* Support process: * With what key criteria:
- Zero case of unauthorized person/PC can access to
confidential information
- Avaibility of network and system: >99%
- Data loss due to natural disaster, software and
hard disk failure
* Procedures/WI/control document: - Data loss, leaking, modified by unauthorized
person
- QP-MSG-001 Information security - Be attacked by Virus

TAKAHATA PRECISION VIETNAM CO., LTD