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    Customer Relationship Management (CRM) Systems

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    Barjinder Singh Gill
    The document discusses learning about enterprise resource planning (ERP) software and customer relationship management (CRM) software. Key points learned include how ERP integrates business modules and data across an organization [1], how CRM systems manage customer data and interactions to improve customer service and sales [2], and that learning about these software tools will help with future business goals of starting an agricultural business [3].

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    Customer Relationship Management (CRM) Systems

    Uploaded by

    Barjinder Singh Gill
    31 views2 pages
    The document discusses learning about enterprise resource planning (ERP) software and customer relationship management (CRM) software. Key points learned include how ERP integrates business modules and data across an organization [1], how CRM systems manage customer data and interactions to improve customer service and sales [2], and that learning about these software tools will help with future business goals of starting an agricultural business [3].

    Original Title

    REFLECTIONS 4

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    The document discusses learning about enterprise resource planning (ERP) software and customer relationship management (CRM) software. Key points learned include how ERP integrates business modules and data across an organization [1], how CRM systems manage customer data and interactions to improve customer service and sales [2], and that learning about these software tools will help with future business goals of starting an agricultural business [3].

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    31 views2 pages

    Customer Relationship Management (CRM) Systems

    Uploaded by

    Barjinder Singh Gill
    The document discusses learning about enterprise resource planning (ERP) software and customer relationship management (CRM) software. Key points learned include how ERP integrates business modules and data across an organization [1], how CRM systems manage customer data and interactions to improve customer service and sales [2], and that learning about these software tools will help with future business goals of starting an agricultural business [3].

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    © All Rights Reserved
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    You are on page 1of 2

    Module 4

    1. Description of the learning experience.

    In this module I have learned about various impact of Enterprise Resource Planning (ERP) and its effects
    on the operation efficiency of an organization. I also have learned about regarding Enterprise
    programming depends on a set-up of incorporated programming modules and a typical focal data set.
    The information base gathers information from and takes care of the information into various
    applications that can support virtually the entirety of an association's inside business exercises. At the
    point when new data is entered by one interaction, the data is made accessible quickly to other business
    measures.

    Undertaking frameworks support hierarchical centralization by authorizing uniform information


    principles also, business measures all through the organization and a solitary bound together innovation
    stage. The firm wide information produced by big business frameworks assists administrators with
    assessing authoritative execution.

    2. Feelings and thoughts about the learning experience.

    It was an amazing experience for me learned about different factors of Enterprise resource planning and
    its others software such as CRM, Customer relationship management (CRM) systems coordinate and
    mechanize client confronting measures in deals, advertising, and client care, giving an endeavor broad
    perspective of clients. Organizations can utilize this client information when they communicate with
    clients to furnish them with better assistance or to sell new items and administrations. These
    frameworks additionally recognize productive or non profitable clients or freedoms to decrease the beat
    rate. The significant client relationship the board programming bundles give abilities to both operational
    CRM and insightful CRM. They frequently incorporate modules for overseeing associations with selling
    accomplices (accomplice relationship the board) and for worker relationship the executives.

    3. Evaluation of the learning experience, both good and bad.

    Overall it was good experience for me to learn about Enterprise resource planning software and
    customer relationship management. I have learned many key factors which are associated with this
    technology as I mentioned in earlier topic I have plan to start my business in agricultural sector and it
    was a great opportunity for me learn these software its advantages and disadvantages while
    implementing these software in a organization. So I take many good aspects about this software which
    helps me in the future.

    4. Analysis to make sense of the situation.

    Well learning through different presentations on a similar topic provides an opportunity to learn about
    different perspectives. I want to be become a successful person in my life and want to start my own
    business so knowledge of this software helps me to improve my skills as well as I can easily apply any
    strategy in my business without any hesitation.
    5. Conclusion about what you learned.

    In conclusion, after discussing about the different aspects of module 4 topics I can say that it was a great
    platform for me learn about Enterprise resource planning and also customer relationship managements
    software because it really beneficial for me to develop new skills.

    6. Action plan 

    If I talked about I faced similar situation like that in the near future as I said I will start my own business
    so this lesson will helps me to solve different challenges in the organization.

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