Procedures

Management Responsibility

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Procedure Review and Approval

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Contents

1. Related Directives and Documents 3

1.1 Policies 3

1.2 Delegation of Authority Matrix 3

1.3 Others 3

2. Applicability 4
3. Procedure 4
3.1 4

4. Performance Indicators 5
5. Processes, Suppliers, Inputs, Outputs and Customers 5
6. Forms and Templates 6
7. Key Terms and Definitions 6
8. Appendices 7
Appendix A: 7

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[The text within brackets ([ ]) has been placed within this document for your instruction only; and formatted for
the specific style required for that area. Once you have completed filling out the template, you must remove the
bracketed information and adjust the spacing]

1. Related Directives and Documents

1.1 Policies
1.1.1 [add text]

1.2 Delegation of Authority Matrix

1.2.1 [add text]

1.3 Others
1.3.1 [add text]

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2. Applicability

[Identify where this procedure will be applicable within SC.]

ILLUSTRATION (This procedure is applicable to Finance Department) OR. (This procedure is applicable to all
Departments within SC).

This procedure is applicable to all departments within SC in relation of Organizational resilience Management
System (ORMS).

3. Procedure

3.1 Management Responsibility

SC provides evidence of its commitment to the establishment, implementation, operation, monitoring, review,
maintenance, and improvement of the Organisational Resilience Management System by:

a) Establishing an Organisational Resilience Management system policy;

b) Ensuring that Organisational Resilience Management system objectives and plans are established;
c) Establishing roles, responsibilities, and competencies for Organisational Resilience Management;
d) Has appointed HSSE Manager to be responsible for the Organisational Resilience Management with
the appropriate authority and competencies to be accountable for the implementation and
maintenance of the management system;
e) Communicating to the organization the importance of meeting Organisational Resilience
Management objectives and conforming to Organisational Resilience Management system policy,
its responsibilities under the law, and the need for continual improvement;
f) Providing sufficient resources to establish, implement, operate, monitor, review, maintain, and
improve the Organisational Resilience Management system;
g) Deciding the criteria for accepting risks and the acceptable levels of risk;
h) Ensuring that internal Organisational Resilience Management system audits are conducted;
i) Conducting management reviews of the Organisational Resilience Management system; and
j) Demonstrates its commitment to continual improvement.

3.2 Roles, Responsibilities and Authorities

Secretary General of SC has ultimate responsibility for the establishment, implementation, operation,
monitoring, review, maintenance and improvement of the Organisational Resilience Management System.

SC has ensured that persons in the workplace take responsibility for aspects of ORMS, over which they have
control, including adherence to the applicable legal requirements of SC.

Roles, Responsibilities and Authorities specific to each process/procedure are identified in every procedure as
well as refer to Roles, Responsibilities, Authorities Matrices xxx

SC has ensured that roles, responsibilities and authorities are available on ePP and considered communicated to
all??????

3.2.1 [add text]

3.2.1.1 [add text]

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6.1 Policies establishment and review

In line with the changes in organizational circumstances, changes in the international standard requirements and
local rules and regulations the top management shall be responsible to review the ORMS documentation for
suitability of use including the Manual, Policies and Procedures at least once a year.

Top management is responsible for the formulation, establishment and communication of ORMS manual,
policies and procedures. The ORMS manual, policies and procedures are reviewed to ensure its continuing
relevance, in line with the documentation procedure.

The policy is changed when the goals expressed in the policy have been achieved, or when changes within or
outside the organization render the policy inadequate or inappropriate.

6.2 OBJECTIVES, TARGETS & PROGRAMS

Each process owner/ departmental manager is responsible for setting yearly objectives and targets for the
measurement of effectiveness of ORMS applied at SC.

HSSE Department sends a reminder to all process owners to define objectives related to their processes at the
year end.

All process owners are obliged to define and send objectives & targets to HSSE Department within 2 weeks using
Objectives, Targets & Programs template XXX.

Upon receipt of objectives and targets HSSE evaluates the Objectives if they meet the SMART Criteria as per the
following:
a) S= Short
b) M=Measureable
c) A=Achievable
d) R=Realistic
e) T= Target Date
 After analysis if the HSSE Manager is satisfied that the objectives are SMART, objectives are recorded in
the summary objectives and targets template XXXX and submitted to SG for approval.
 If the HSSE Manager is not satisfied that objectives are SMART he may send back to the process owner
with his recommendations.
 Frequency of monitoring the objectives is set as per the objectives and targets program.
 IMS objectives established through the review period are systematically evaluated to assess progress.
Objectives that have been achieved may either be upgraded to a higher performance level, or be closed
out to free resources for improvement in another area.
 When objectives are not achieved on time, the review shall investigate and determine the causes of the
failure to achieve the objectives. Depending on the nature of the objective and causes of failure to
achieve it, the top management may decide to drop the objective, reduce its scope or level, reassign
responsibilities and/or allocate additional resources or extend the due date for achieving the required
objective. Any decisions regarding IMS objectives shall be recorded in the Management Review
Meeting.
 New objectives are established where it is necessary to improve performance of MS to fulfil the Quality
and HSEMS policy or other goals or aspirations. New objectives shall be documented in the
Management Review Minutes of Meeting.

6.3 Measurement of Objectives, Targets and Programs.

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  MR follows up with each process owner as per the Objectives and Targets Program for the relevant data
for analysing the same. As well as data from customer satisfaction survey is collected by MR.
 Upon receipt of data from the process owners MR analysis the data by using suitable statistical tool.
 The results of analysis are submitted to the GM for his review and copy is sent to the relevant process
owner.
 Upon receipt of analysis, it is responsibility of the process owner to submit in writing to the MR, his
actions to improve the process effectiveness.
 Analysis and recommendations for the improvement of effectiveness of the processes is discussed in the
Management Review Meeting.

6.4 MANAGEMENT REVIEW MEETING

 The Management System (MS) shall be reviewed by the top management with an interval of 12 months.
The MR shall determine the precise date for the meeting in coordination with the participating
managers.
 Notification along with the agenda is issued at least one week before the meeting date Management
Review Meeting Notification and Agenda Ref. MS-P01-F05
 GM, in his discretion decides who to attend however, the following may attend as a minimum.
a) GM
b) Project Manager
c) QHSE MR

6.4.1 AGENDA (Review Input)

 The management review meeting may be conducted in 1-2 working days in order to review the
complete points of the agenda.
 The following issues shall be reviewed at each management review meeting in order to determine
trends:
a) Results of Management System's Audits, and evaluation of compliance with AD EHSMS Regulatory
Framework version 2.0.
b) Customer Satisfaction and complaints (Internal & External),
c) Results of Customer Satisfaction Survey and Communication participation and consultation with all
the interested parties.
d) Status of EHS incidents and investigations
e) Overall status of Corrective & Preventive actions taken during the review period.
f) Performances of QHSE processes and of Product.
g) Review of Quality and EHS Policies, Objectives and targets and programs.
h) Follow up actions of recommendations and decisions taken in previous management review
meeting.
i) Change in Circumstances including Legal and other Requirements having impact on Quality & EHS
Management System.
j) Status of Non-conformances, Corrective Action results.
k) Continual Improvement of the Quality & HSE Management systems
l) Any other suggestions and comments

6.4.2 Review Output:

 Management reviews shall be concluded with actions related to:

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 a) Improvement of the Integrated Management System policies, procedures and related
documentation,
b) Improvement of Integrated Management System performance, and
c) Improvement of products and/or services to better meet customer requirements and increase
customer satisfaction.
 These improvement actions could be often formulated as Management System objectives with specific
measurable targets, due dates, assignments of responsibilities and allocation of resources for their
implementation.
The results of the management review meeting shall be analysed and action items shall be assigned. The status
of action items from the previous meeting shall be reviewed to assure that improvements are resulting

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4. Performance Indicators

[List here all the key performance indicators applicable to this procedure and its processes.]

ILLUSTRATION (Number of days to approve and publish a document on ePP).

5. Processes, Suppliers, Inputs, Outputs and Customers

below is a list of the processes pertaining to this procedure indicating their related suppliers, inputs, outputs and
customers.

Process Name Suppliers Inputs Outputs Customers

 [Add text]  [Add text]  [Add text]  [Add text]  [Add text]

ILLUSTRATION:

Process Name Suppliers Inputs Outputs Customers

 Documents  Document Owner  Document  Approved  Document owner

Development Change Request Document
, Approval  Any employee
and
Distribution

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6. Forms and Templates

"[Add below the Forms and Templates generated as a result of this procedure]"
Reference Document
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[Add text] [Add text]
[Add text] [Add text]
[Add text] [Add text]

7. Key Terms and Definitions

[Add definitions to help clarify confusing terms; technical jargon; abbreviations; acronyms;
Key terms Definition
[Add text] [Add text]
[Add text] [Add text]
[Add text] [Add text]
[Add text] [Add text]

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8. Appendices

[Appendices are either illustrating or supporting documents such as tables that are required to operate this
procedure.]

[Add “Title of Reference” – Don’t forget to include the reference to this appendix page from the “Related
Documentation” section included earlier in this document.]

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Break in previous section, and click your delete key until the appendix page is deleted.]

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Appendix A: "[Add name]"

Management Responsibility
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