Discussion Questions
Discussion Questions
Discussion Questions
DISCUSSION QUESTIONS
Q7-1. Quality costs may be grouped into the follow- find better ways of doing things.
ing three classifications: Involvement can be successful only when
1. Prevention costs are the costs incurred to there is encouragement and an open and
prevent product failure. They include the honest environment of trust.
cost of designing high quality products 4. The company has a system of identifying
and production systems, including the quality problems, developing solutions,
costs of implementing and maintaining and setting quality improvement objec-
such systems. tives. This typically involves organizing
2. Appraisal costs are the costs incurred to employees from all ranks and from differ-
detect product failure. They include the ent organizational units along with man-
cost of inspecting and testing materials, agers who have authority to take the
inspecting products during production, necessary action to solve problems.
and the cost of obtaining information from 5. The company places a high value on its
customers about product satisfaction. employees and provides continuous train-
3. Failure costs are the costs incurred when a ing, as well as recognition for achieve-
product fails, and may occur internally or ment. Employees perform best when they
externally. Internal failure costs are those are well trained, and they have the great-
that occur during the manufacturing or pro- est capacity to contribute when they are
duction process (e.g., scrap, spoilage, and highly educated.
rework), and external failure costs are Q7-4. The concept of continuous quality improvement
those that occur after the product has differs from the concept of quality optimization
been sold (e.g., warranty repairs and in that continuous quality improvement is a
replacements, sales refunds, handling dynamic process of change under the assump-
customer complaints, and lost sales tion that the ideal is not an absolute known
resulting from poor product quality). value; whereas quality optimization is a static
Q7-2. TQM stands for total quality management, approach to finding the best solution to a
which is a company-wide approach to quality given set of fixed and known constraints.
improvement in all processes and activities. Q7-5. The first problem with trying to inspect quality
TQM is a pervasive philosophy of doing busi- into the product is that it detects internal fail-
ness that applies to all functional areas of the ures only after considerable cost has been
company and to all personnel. incurred. The second problem is that the mag-
Q7-3. Five characteristics of TQM systems are: nitude of the cost of the internal failures,
1. The company’s objective for all business detected by inspection, is rarely measured
activity is to serve its customers. The term and typically ignored.
“product” is extended to include services Q7-6. Companies should concentrate their efforts
as well as goods, and “customer” includes on preventing poor quality rather than on try-
internal users as well as those outside of ing to inspect it into the process, because it
the company who purchase the company’s will result in less total quality cost. The
products. Each employee’s activity is ori- approach is founded on the belief that by
ented to providing service to the customer. increasing prevention costs, the cost of inter-
2. Top management provides an active nal failures—such as scrap, spoilage, rework,
leadership role in the quality improvement and downtime—will decline by a larger
movement. amount than the increase in prevention costs.
3. All employees are actively involved in Q7-7. Quality costs should be measured and
quality improvement. Employees are not reported to management in order to provide
only asked to contribute ideas, but also to incentive and direction for improving quality.
7-1
7-2 Chapter 7
Large quality costs indicate large opportuni- are often quite high and often result from
ties for improvement. Also, measurements internal failures that can be eliminated.
provide a basis for monitoring the cost of Ignoring the cost of these internal failures
quality and evaluating improvements. sends a signal to managers that such costs
Q7-8. Scrap includes (1) the filings and trimmings are acceptable. Reporting such costs pro-
remaining after processing materials, (2) vides incentive for improvement, particularly if
defective materials that cannot be used or the costs are large.
returned to the vendor, and (3) broken parts Q7-10. In order to know what to do with the cost, the
resulting from employee errors or machine accountant must know whether the spoilage or
failures. Spoiled goods differ from scrap in rework is caused by the customer or by an
that they are partially or fully completed units internal failure. If spoilage or rework is the
that are in some way defective and are not result of a customer requirement, the unrecov-
economically or physically correctable. erable cost should be charged to the job. On
Spoiled goods may be units of the product or the other hand, if the spoilage or rework is the
component parts, and they may or may not consequence of an internal failure, the unre-
have a salvage value. Rework is the process coverable cost should be removed from the job
of correcting defective manufactured goods. (i.e., charged to Factory Overhead Control)
Q7-9. The cost of scrap, spoilage, and rework and reported to responsible management.
should not be ignored, because such costs
Chapter 7 7-3
EXERCISES
E7-1
(1) Accounts Receivable ................................................... 1,650
Scrap Sales (or Other Income)........................... 1,650
E7-3 $27,000 total job cost/1,000 chairs = $27 cost per chair
E7-7
Cost Accounted for as Follows Units % Complete Unit Cost Total Cost
Transferred to Finishing Department .... 8,000 100% $7.45 $59,600
Charge to Factory Overhead for spoilage:
Materials ............................................ 500 100% $3.75 $1,875
Labor .................................................. 500 100% 1.20 600
Factory overhead .............................. 500 100% 2.50 1,250 3,725
Work in Process, ending inventory:
Materials ............................................ 1,500 100% $3.75 $5,625
Labor .................................................. 1,500 60% 1.20 1,080
Factory overhead .............................. 1,500 50% 2.50 1,875 8,580
Total cost accounted for ........................ $71,905
7-6 Chapter 7
E7-7 (Concluded)
*Total number of equivalent units required in the cost accounted for section determined as follows:
** Total cost (i.e., the cost in beginning inventory plus the cost added during the current period)
divided by the total number of equivalent units required in the cost accounted for section
E7-8
Cost Accounted for as Follows Units % Complete Unit Cost Total Cost
Transferred to Finished Goods .............. 3,800 100% $27.00 $102,600
Transferred to Spoiled Goods inventory
at salvage value ................................ 400 $10.00 4,000
Charge to Factory Overhead for spoilage:
Cost of completed spoiled units ..... 400 100% $27.00 $10,800
Less salvage value of spoiled units 400 10.00 4,000 6,800
Work in Process, ending inventory:
Cost from preceding department .... 800 100% $12.00 $ 9,600
Materials ............................................ 800 40% 5.00 1,600
Labor .................................................. 800 20% 4.00 640
Factory overhead .............................. 800 20% 6.00 960 12,800
Total cost accounted for ........................ $126,200
7-8 Chapter 7
E7-8 (Concluded)
*Total number of equivalent units required in the cost accounted for section determined as follows:
Prior
Dept. Cost Materials Labor Overhead
Equivalent units transferred out ............ 3,800 3,800 3,800 3,800
Equivalent units in ending inventory .... 800 320 160 160
Equivalent units of spoilage .................. 400 400 400 400
Total equivalent units ............................. 5,000 4,520 4,360 4,360
** Total cost (i.e., the cost in beginning inventory plus the cost added during the current period)
divided by the total number of equivalent units required in the cost accounted for section
E7-9
(1) Carver Petroleum Inc.
Cracking Department
Cost of Production Report
For May
Quantity Schedule Materials Conversion Cost Quantity
Beginning inventory................................ 5,000
Started in process this period ............... 55,000
60,000
Transferred to Refining Department...... 49,000
Ending inventory ..................................... 100% 70% 6,000
Lost in process ....................................... 5,000
60,000
Cost Accounted for as Follows Units % Complete Unit Cost Total Cost
Transferred to Refining Department...... 49,000 100% $.50 $24,500
Work in Process, ending inventory:
Materials ............................................ 6,000 100% .40 $2,400
Conversion cost ................................ 6,000 70% .10 420 2,820
Total cost accounted for ........................ $27,320
*Total number of equivalent units required in the cost accounted for section determined as follows:
** Total cost (i.e., the cost in beginning inventory plus the cost added during the current period)
divided by the total number of equivalent units required in the cost accounted for section
E7-10 APPENDIX
Cost Accounted for as Follows Units Current % Unit Cost Total Cost
Transferred to Finishing Department:
From beginning inventory................ $2,840
Cost to complete this period:
Materials ............................... 2,000 0% $ .75 0
Labor ..................................... 2,000 30% .20 120
Factory overhead ................. 2,000 40% .80 640 $ 3,600
Started and completed this period . 5,000 100% $1.75 8,750
Total cost transferred to
Finishing Department ................ $12,350
Charge to Factory Overhead for spoilage:
Materials ............................................ 5,000 100% $ .75 $3,750
Labor .................................................. 5,000 90% .20 900
Factory overhead .............................. 5,000 90% .80 3,600 8,250
Work in Process, ending inventory:
Materials ............................................ 3,000 100% $ .75 $2,250
Labor .................................................. 3,000 60% .20 360
Factory overhead .............................. 3,000 40% .80 960 3,570
Total cost accounted for ........................ $24,170
Chapter 7 7-11
* Number of equivalent units of cost added during the current period determined as follows:
** Cost added during the current period divided by the number of equivalent units of cost added dur-
ing the current period
E7-11 APPENDIX
Cost Accounted for as Follows Units Current % Unit Cost Total Cost
Transferred to Finished Goods:
From beginning inventory................ $19,920
Cost to complete this period:
Materials ............................... 1,200 20% $ 1.00 240
Labor ..................................... 1,200 60% 2.00 1,440
Factory overhead ................. 1,200 60% 5.00 3,600 $ 25,200
Started and completed this period 3,800 100% $20.00 76,000
Total cost transferred to
Finishing Department ................ $101,200
Transferred to Spoiled Goods inventory
at salvage value ................................ 700 $12.00 8,400
Charge to Factory Overhead for spoilage:
Cost of completed spoiled units ..... 700 100% $20.00 $14,000
Less salvage value of spoiled units 700 12.00 8,400 5,600
Work in Process, ending inventory:
Cost from preceding department .... 1,500 100% $12.00 $18,000
Materials ............................................ 1,500 100% 1.00 1,500
Labor .................................................. 1,500 60% 2.00 1,800
Factory overhead .............................. 1,500 60% 5.00 4,500 25,800
Total cost accounted for ........................ $141,000
*Number of equivalent units of cost added during the current period determined as follows:
Prior Dept.
Cost Material Labor Overhead
To complete beginning inventory ... 0 240 720 720
Started and completed this period . 3,800 3,800 3,800 3,800
Ending inventory............................... 1,500 1,500 900 900
Spoiled units ..................................... 700 700 700 700
Total equivalent units ....................... 6,000 6,240 6,120 6,120
** Cost added during the current period divided by the number of equivalent units of cost added dur-
ing the current period
E7-12 APPENDIX
Cost Accounted for as Follows Units Current % Unit Cost Total Cost
Transferred to Bottling Department:
From beginning inventory................ $3,575
Cost to complete this period:
Materials ............................... 10,000 25% $.04 100
Labor ..................................... 10,000 75% .06 450
Factory overhead ................ 10,000 75% .09 675 $ 4,800
Started and completed this period . 27,000 100% $.50 13,500
Total cost transferred to
Finishing Department ................ $18,300
Work in Process, ending inventory:
Cost from preceding department .... 8,000 100% $.31 $2,480
Materials ............................................ 8,000 100% .04 320
Labor .................................................. 8,000 75% .06 360
Factory overhead .............................. 8,000 75% .09 540 3,700
Total cost accounted for......................... $22,000
Chapter 7 7-15
*Number of equivalent units of cost added during the current period determined as follows:
Prior
Dept. Cost Materials Labor Overhead
To complete beginning inventory ... 0 2,500 7,500 7,500
Started and completed this period . 27,000 27,000 27,000 27,000
Ending inventory............................... 8,000 8,000 6,000 6,000
Total equivalent units ....................... 35,000 37,500 40,500 40,500
** Cost added during the current period divided by the number of equivalent units of cost added dur-
ing the current period
PROBLEMS
P7-1
P7-2
P7-3
Cost Accounted for as Follows Units % Complete Unit Cost Total Cost
Transferred to Assembling Department 18,000 100% $3.00 $54,000
Charge to Factory Overhead for spoilage:
Materials ............................................ 3,000 100% $1.50 $4,500
Labor .................................................. 3,000 90% .50 1,350
Factory overhead .............................. 3,000 90% 1.00 2,700 8,550
Work in Process, ending inventory:
Materials ............................................ 4,000 100% $1.50 $6,000
Labor ................................................. 4,000 60% .50 1,200
Factory overhead .............................. 4,000 60% 1.00 2,400 9,600
Total cost accounted for ........................ $72,150
*Total number of equivalent units required in the cost accounted for section determined as follows:
** Total cost (i.e., the cost in beginning inventory plus the cost added during the current period)
divided by the total number of equivalent units required in the cost accounted for section
Chapter 7 7-19
P7-4 (Continued)
Billingsley Company
Assembling Department
Cost of Production Report
For April
Quantity Schedule Materials Labor Overhead Quantity
Beginning inventory................................ 4,000
Received from Cutting Department....... 18,000
22,000
Transferred to Finished Goods Inventory 17,000
Ending inventory ..................................... 80% 20% 20% 4,000
Spoiled in process .................................. 100% 100% 100% 1,000
22,000
Cost Accounted for as Follows Units % Complete Unit Cost Total Cost
Transferred to Finished Goods .............. 17,000 100% $15.00 $255,000
Transferred to Spoiled Goods Inventory
at salvage value ................................ 1,000 $ 3.00 3,000
Charge to Factory Overhead for spoilage:
Cost of completed spoiled units ..... 1,000 100% $15.00 $15,000
Less salvage value of spoiled units 1,000 3.00 3,000 12,000
Work in Process, ending inventory:
Cost from preceding department .... 4,000 100% $3.00 $12,000
Materials ............................................ 4,000 80% 9.50 30,400
Labor .................................................. 4,000 20% 1.00 800
Factory overhead .............................. 4,000 20% 1.50 1,200 44,400
Total cost accounted for......................... $314,400
7-20 Chapter 7
P7-4 (Concluded)
* Total number of equivalent units required in the cost accounted for section determined as follows:
Prior
Dept. Cost Materials Labor Overhead
Equivalent units transferred out ..... 17,000 17,000 17,000 17,000
Equivalent units in ending inventory 4,000 3,200 800 800
Equivalent units of spoilage ............ 1,000 1,000 1,000 1,000
Total equivalent units ....................... 22,000 21,200 18,800 18,800
** Total cost (i.e., the cost in beginning inventory plus the cost added during the current period)
divided by the total number of equivalent units required in the cost accounted for section
P7-5
%
Cost Accounted for as Follows Units Complete Unit Cost Total Cost
Transferred to Canning Department...... 28,000 100% $.23 $6,440
Work in Process, ending inventory:
Materials ............................................ 6,000 100% $.16 $960
Labor .................................................. 6,000 40% .03 72
Factory overhead .............................. 6,000 40% .04 96 1,128
Total cost accounted for ........................ $7,568
*Total number of equivalent units required in the cost accounted for section determined as follows:
** Total cost (i.e., the cost in beginning inventory plus the cost added during the current period)
divided by the total number of equivalent units required in the cost accounted for section
7-22 Chapter 7
P7-5 (Continued)
%
Cost Accounted for as Follows Units Complete Unit Cost Total Cost
Transferred to Finished Goods Inventory 25,000 100% $.380 $ 9,500
Charge to Factory Overhead for spoilage:
Cost from preceding department ... 4,000 100% $.233 $932
Materials ........................................... 4,000 100% .057 228
Labor ................................................. 4,000 80% .030 96
Factory overhead ............................. 4,000 80% .060 192 1,448
Work in Process, ending inventory:
Cost from preceding department ... 1,000 100% $.233 $233
Materials ........................................... 1,000 100% .057 57
Labor ................................................. 1,000 60% .030 18
Factory overhead .............................. 1,000 60% .060 36 344
Total cost accounted for......................... $11,292
Chapter 7 7-23
P7-5 (Concluded)
*Total number of equivalent units required in the cost accounted for section determined as follows:
Prior
Dept. Cost Materials Labor Overhead
Equivalent units transferred out ..... 25,000 25,000 25,000 25,000
Equivalent units in ending inventory 1,000 1,000 600 600
Equivalent units of spoilage ............ 4,000 4,000 3,200 3,200
Total equivalent units ....................... 30,000 30,000 28,800 28,800
** Total cost (i.e., the cost in beginning inventory plus the cost added during the current period)
divided by the total number of equivalent units required in the cost accounted for section
P7-6 APPENDIX
Cost Accounted for as Follows Units Current % Unit Cost Total Cost
Transferred to Finishing Department:
From beginning inventory .............. $3,260
Cost to complete this period:
Labor ..................................... 2,000 30% $ .25 150
Factory overhead ................. 2,000 30% .75 450 $ 3,860
Started and completed this period . 7,000 100% $2.02 14,140
Total cost transferred to Finishing
Department ................................ $18,000
Charge to Factory Overhead for spoilage:
Materials ............................................ 500 100% $1.02 $ 510
Labor .................................................. 500 60% .25 75
Factory overhead ............................. 500 60% .75 225 810
Work in Process, ending inventory:
Materials ........................................... 1,500 100% $1.02 $1,530
Labor .................................................. 1,500 40% .25 150
Factory overhead .............................. 1,500 40% .75 450 2,130
Total cost accounted for ........................ $20,940
*Number of equivalent units of cost added during the current period determined as follows:
** Cost added during the current period divided by the number of equivalent units of cost added dur-
ing the current period
7-26 Chapter 7
Cost Accounted for as Follows Units Current % Unit Cost Total Cost
Transferred to Finished Goods:
From beginning inventory .............. $10,900
Cost to complete this period:
Labor ..................................... 3,000 60% $ .40 720
Factory overhead ................. 3,000 60% .60 1,080 $12,700
Started and completed this period . 6,900 100% $4.20 28,980
Total cost transferred to Finished Goods $41,680
Transferred to Spoiled Goods Inventory
at salvage value ............................... 100 $1.00 100
Charge to Factory Overhead for spoilage:
Cost of completed spoiled units ..... 100 100% $4.20 $ 420
Less salvage value of spoiled units 100 1.00 100 320
Work in Process, ending inventory
Cost from preceding department .... 2,000 100% $2.00 $ 4,000
Materials ............................................ 2,000 100% 1.20 2,400
Labor .................................................. 2,000 60% .40 480
Factory overhead .............................. 2,000 60% .60 720 7,600
Total cost accounted for ........................ $49,700
* Number of equivalent units of cost added during the current period determined as follows:
Prior
Dept. Cost Materials Labor Overhead
To complete beginning inventory ... 0 0 1,800 1,800
Started and completed this period . 6,900 6,900 6,900 6,900
Ending inventory............................... 2,000 2,000 1,200 1,200
Spoiled units ..................................... 100 100 100 100
Total equivalent units ....................... 9,000 9,000 10,000 10,000
** Cost added during the current period divided by the number of equivalent units of cost added dur-
ing the current period
P7-7 APPENDIX
Cost Accounted for as Follows Units Current % Unit Cost Total Cost
Transferred to Refining Department:
From beginning inventory .............. $4,200
Cost to complete this period:
Labor ..................................... 4,000 80% $ .10 320
Factory overhead ................. 4,000 80% .50 1,600 $ 6,120
Started and completed this period . 10,000 100% $1.50 15,000
Total cost transferred to
Refining Department .................. $21,120
Work in Process, ending inventory:
Materials ............................................ 2,000 100% $ .90 $1,800
Labor .................................................. 2,000 80% .10 160
Factory overhead .............................. 2,000 80% .50 800 2,760
Total cost accounted for......................... $23,880
* Number of equivalent units of cost added during the current period determined as follows:
** Cost added during the current period divided by the number of equivalent units of cost added dur-
ing the current period
7-30 Chapter 7
Cost Accounted for as Follows Units Current % Unit Cost Total Cost
Transferred to Finished Goods:.............
From beginning inventory................ $4,800
Cost to complete this period:
Labor .................................... 2,000 50% $ .15 150
Factory overhead ................. 2,000 50% .90 900 $ 5,850
Started and completed this period . 10,000 100% $2.93 29,300
Total cost transferred to Finished
Goods .......................................... $35,150
Work in Process, ending inventory:
Cost from preceding department .... 2,000 100% $1.76 $3,520
Materials ............................................ 2,000 100% .12 240
Labor .................................................. 2,000 30% .15 90
Factory overhead .............................. 2,000 30% .90 540 4,390
Total cost accounted for ........................ $39,540
Chapter 7 7-31
*Number of equivalent units of cost added during the current period determined as follows:
Prior
Dept. Cost Materials Labor Overhead
To complete beginning inventory ... 0 0 1,000 1,000
Started and completed this period . 10,000 10,000 10,000 10,000
Ending inventory............................... 2,000 2,000 600 600
Total equivalent units ....................... 12,000 12,000 11,600 11,600
** Cost added during the current period divided by the number of equivalent units of cost added dur-
ing the current period
CASES
C7-1 Although improvement in product quality was clearly a stated goal at Star Disk
Corporation, the company’s reward structure suggests otherwise. Employees
cannot be expected to put quality first if rewards are dispensed for achieving
objectives that are often in conflict with quality improvement (i.e., short-run
production volume goals). The quality improvement effort seems to have been
focused solely on manufacturing activity, and the approach taken seems to
have been to improve quality by inspecting it into the product. Such an
approach is inadequate, because it waits too late in the process (i.e., after costs
have been incurred in manufacturing defective products, instead of before) and
focuses on only one piece of the problem rather than the whole problem.
In order to turn the problem around, top management must become
actively involved. The reward structure should be changed to ensure compati-
bility with quality goals. Quality teams that include employees from all business
functions (product design as well as manufacturing) and all levels (labor as well
as management) should be created to help identify quality problems and find
ways to solve the identified problems. Top management should actively partic-
ipate in these teams in order to emphasize the importance of quality, coordinate
efforts between organization units, and provide direction. Employees are more
likely to become motivated when they understand the importance of quality,
and top management participation and leadership underscore that importance.
In addition, all employees must refocus their efforts on serving their respective
customers. The data presented in the case suggest that managers from the dif-
ferent departments put all their attention on meeting production volume goals
rather than on meeting the needs of their customers (i.e., the department
receiving their output).
Although product inspection should be continued, emphasis should be
shifted to preventing poor quality rather than detecting it. Prevention should
start with product design and extend throughout the entire manufacturing
process. Some things to be considered include:
(a) reducing the number of parts required in the product;
(b) using higher quality materials;
(c) using standardized parts;
(d) using well-known production technologies where possible;
(e) minimizing retoolings;
(f) increasing employee training;
(g) reorganizing the manufacturing facility from production departments to
manufacturing cells to promote teamwork and decrease inventory costs;
(h) upgrading or modifying machinery;
(i) installing a statistical process control system to monitor production qual-
ity and reduce production variability.
Chapter 7 7-33
C7-1 (Concluded)
A few of the biggest and most urgent problems should be identified and
tackled. In order to achieve results, effort should be concentrated on a few
costly problems that can be solved. Tackling too many problems results in dis-
persed efforts and little observable accomplishment. Improving quality takes
time and never ends. The company and its employees need some successes to
build confidence and create the momentum needed to turn the quality problem
around.