မင္းေခါင္ (EMPA – 8 )

HR

“Human Resource Management, the Missing Manual”

Recruitment & Selection

Compensation & Benefit Training & Development Performance

Appraisal

HR

Performance Management

Performance Management

Performance Appraisal

KPI

Min Khaung ( EMPA – 8 )

 မင္းေခါင္ (EMPA – 8 )

Performance Appraisal

Performance Management Performance

Appraisal QC Quality Control Performance

Management Quality Assurance

QC Final

Product

QC

Export Quality

Export

Quality Assurance

Performance Appraisal

Performance Appraisal

Performance Management

Performance Management Performance

Management

Min Khaung ( EMPA – 8 )

 မင္းေခါင္ (EMPA – 8 )

Strategic Objectives

Strategic Objectives

Performance Management

Organizational Strategies

Performance Management
Identify expected performance levels
Encourage high levels of performance
Measure individual performance; then evaluate
Provide feedback on individual performance
Provide assistance as needed
Reward or discipline depending on performance

Employee Performance

Performance Management Outcomes

Pay increases
Incentive rewards
Promotions/advancement
Training and development
Career planning
Disciplinary actions

Organizational Results
Goals met or not met
Employee satisfaction or dissatisfaction strong or weak
Coordination between performance and pay

Min Khaung ( EMPA – 8 )

 မင္းေခါင္ (EMPA – 8 )

HR

“Human Resource Management, the Missing Manual”

Performance Management Performance Management

Performance Management

Performance Management

Performance Management

Performance Management

Performance Management

Performance Management

Min Khaung ( EMPA – 8 )

 မင္းေခါင္ (EMPA – 8 )

Performance Management Payoff nut

Performance Management

Performance Management

Micromanage

The Why

Micromanagement

Min Khaung ( EMPA – 8 )

 မင္းေခါင္ (EMPA – 8 )

Performance Management

Performance Management

Min Khaung ( EMPA – 8 )

 မင္းေခါင္ (EMPA – 8 )

Engagement Motivation

Min Khaung ( EMPA – 8 )

 မင္းေခါင္ (EMPA – 8 )

HR

“Human Resource Management, the Missing Manual”

Performance Management

Performance Management

Activity Based Result Based

Reinforcement Theory

Min Khaung ( EMPA – 8 )

 မင္းေခါင္ (EMPA – 8 )

MD

Micromanagement

Delegation

Target

Target

Performance Management Program

Performance Management

Min Khaung ( EMPA – 8 )

 မင္းေခါင္ (EMPA – 8 )

Performance Appraisal

Surprise Performance Management

Empowerment

Performance

Performance Management

Align

Performance Management The Challenge of Performance Management

Performance Management

Performance Planning Apparaisal Meeting

HR

Performance Planning Performance Management Performance

Appraisal

Performance Management

Min Khaung ( EMPA – 8 )

 မင္းေခါင္ (EMPA – 8 )

Yes Preformance Management

Min Khaung ( EMPA – 8 )

 မင္းေခါင္ (EMPA – 8 )

HR

“Human Resource Management, the Missing Manual”

Performance Management

"Performance Management"

Performance Management Performance Management

Manager's Reluctance
Performance Management

Performance Management Form

Forms Computer Programmes Procedures

Forms Computer Programmes

Procedures

Education Level

Organizational Hierarchy Level Senior Management

HR Methods

HR

Min Khaung ( EMPA – 8 )

 မင္းေခါင္ (EMPA – 8 )

No

HR

Nuclear Reactor ) Nuclear

Reactor )

Nuclear Reactor )

Handle

Captain Captain

" Nuclear Reactor )

"

HR HR

Performance Management

HR

HR

Line

Form Approach

Performance Management

Performance Management System Communication

Min Khaung ( EMPA – 8 )

 မင္းေခါင္ (EMPA – 8 )

Form Procedure Performance

Management Clarify

Performance Management

Performance Management

Performance Management

Performance Management

Performance Management

Performance Management

Confrontation

Partnership

Min Khaung ( EMPA – 8 )

 မင္းေခါင္ (EMPA – 8 )

Performance Management

Confrontation

Confrontation

Min Khaung ( EMPA – 8 )

 မင္းေခါင္ (EMPA – 8 )

HR

“Human Resource Management, the Missing Manual”

Feedback and Observation Problems

" Feedback

"

Objectives

Objectives

Objectives

Employee's Reluctance

Performance Management

Performance Management

Performance Management Comfortable

Performance Management

Criticized

Feedback

Performance Management

Performance

Management Defense

Min Khaung ( EMPA – 8 )

 မင္းေခါင္ (EMPA – 8 )

Performance Management

Performance Management

Performance Management

Partner

Performance Management System

Performance Management System

Performance Management System

Min Khaung ( EMPA – 8 )

 မင္းေခါင္ (EMPA – 8 )

Special

Areas Training

Competitive Advantage

Communication Channel

Performance

Management Problems

Corrective

Min Khaung ( EMPA – 8 )

 မင္းေခါင္ (EMPA – 8 )

Action

Min Khaung ( EMPA – 8 )

 မင္းေခါင္ (EMPA – 8 )

HR

“Human Resource Management, the Missing Manual”

Team

Motivation

Level

Min Khaung ( EMPA – 8 )

 မင္းေခါင္ (EMPA – 8 )

Performance Management Criteria

Performance Management

Mechanism

Motivation Feedback

Development Training Activities

Min Khaung ( EMPA – 8 )

 မင္းေခါင္ (EMPA – 8 )

Performance Management System

Performance Management System

Performance Management System

Performance Management System

Performance Management System

Performance Management

Performance Management

System

Performance Management System Performance Management System

Performance Management System

Performance Management System Management

Performance Management

Serious

Min Khaung ( EMPA – 8 )

 မင္းေခါင္ (EMPA – 8 )

Job

Security

Performance Management System

Min Khaung ( EMPA – 8 )

 မင္းေခါင္ (EMPA – 8 )

HR

“Human Resource Management, the Missing Manual”

Performance Management

System System System

System

System

Computer System Monitor, CPU, Mouse, Keyboard,

Graphic Card, Hard Disk, DVD Drive

Monitor

Keyboard Mouse

Hard Disk

DVD Drive

CPU Memory Card

Performance Management Computer System

System System

Performance Management System

Performance Management System

Performance Management System

Performance Management System

Linear Process

Linear Process

Performance Management System Step A Step B

Step A Step A Step B

Performance

Min Khaung ( EMPA – 8 )

 မင္းေခါင္ (EMPA – 8 )

Management System

Performance Planning
Performance Planning Performance Management

Process

Performance Planning

Performance Planning

Min Khaung ( EMPA – 8 )

 မင္းေခါင္ (EMPA – 8 )

Performance Planning

Behavior Performance

Ongoing Performance Communication

Autopilot

Market Size

Performance Target

Market Size

Market Size

Market Size Market Size

Market Size

Market Size

Resource

Resource Waste

Min Khaung ( EMPA – 8 )

မင္းေခါင္ (EMPA – 8 )

Min Khaung ( EMPA – 8 )

 မင္းေခါင္ (EMPA – 8 )

HR

“Human Resource Management, the Missing Manual”

Data Gathering, Observation and Documentation

Data Gathering Performance Improvement

Observation

Documentation

Performance Appraisal Meetings

Performance Appraisal

Performance Planning, Ongoing Communication, Collecting Data

Min Khaung ( EMPA – 8 )

 မင္းေခါင္ (EMPA – 8 )

Performance Appraisal Process Performance

Planning Goals Targets

Performance Appraisal Process

Communication Process Forum Forum

Review

Performance Appraisal Process

Feedback

Personal File Documentation

Performance Planning

Performance Diagnosis and Coaching

Coaching

Performance Management Cycle

Diagnosis and Treatment

Min Khaung ( EMPA – 8 )

 မင္းေခါင္ (EMPA – 8 )

Incentives

Mentor, Teacher or Helper

Coaching

Min Khaung ( EMPA – 8 )

 မင္းေခါင္ (EMPA – 8 )

HR

“Human Resource Management, the Missing Manual”

"

Smart

Coaching

"

Performance Management

Performance Management

Performance Management

Strategic Planning and Company Direction

Plan

Strategic Plan

Mission Values

Plan Plan

Performance Appraisal

Goals & Objectives Goals

& Objectives Goals &

Objectives

Min Khaung ( EMPA – 8 )

 မင္းေခါင္ (EMPA – 8 )

Goals & Objectives

Goals & Objectives Performance Planning Process

Performance Management

Strategic Planning Process

Fail to Plan, Plan to Fail Plan

Chess Chess

Pay Levels, Rewards and Promotions

Pay Levels, Bonuses Rewards

Performance Management System

Performance Management System

Pay Levels, Bonuses Rewards

Link

Link

Sexual Harassment

Human Resource Development Planning

Human Resource Development Planning

Min Khaung ( EMPA – 8 )

 မင္းေခါင္ (EMPA – 8 )

Skills

Competitive Advantage

Development

Proactive

Approach Performance Management System Skill

Skill Skill

Skill

Budgeting Process
Budgeting

Budget

Performance Management System

HR Manager

HR Director

Performance Management Discussion Budgeting Process

Performance Planning

Technical Barrier

Technical Barrier

Min Khaung ( EMPA – 8 )

 မင္းေခါင္ (EMPA – 8 )

Budget Process

Min Khaung ( EMPA – 8 )

 မင္းေခါင္ (EMPA – 8 )

HR

“Human Resource Management, the Missing Manual”

Performance Management Process

Performance Management Process

Strategic Plan

Short Term Operation

Plan

Strategic Plan

Short Term Operation Plan

Job Description

Performance Appraisal

Local Organization

Strategic Plan Strategic Plan

Operational Plan

Min Khaung ( EMPA – 8 )

 မင္းေခါင္ (EMPA – 8 )

Vertical Alignment

Horizontal Alignment

Preparing and educating staff

Performance Management

Performance Management

Performance Management Process

Process

Resistance

Process

Performance Management Process

Performance Management

Min Khaung ( EMPA – 8 )

 မင္းေခါင္ (EMPA – 8 )

Performance Management Process

Performance Management Process

Performance Planning

Meetings

Objectives

Meeting

Appraisal

Meeting HR

Min Khaung ( EMPA – 8 )

မင္းေခါင္ (EMPA – 8 )

Min Khaung ( EMPA – 8 )

 မင္းေခါင္ (EMPA – 8 )

HR

“Human Resource Management, the Missing Manual”

Performance Planning
Setting Targets
Performance Management

Performance Appraisal Performance Planning

Appraisal

Performance Planning Forward Looking

Performance Planning

Performance Planning Process

Performance Planning

Performance Planning

Performance Planning

Job Description Job Responsibilities

Min Khaung ( EMPA – 8 )

 မင္းေခါင္ (EMPA – 8 )

Written Document

Performance Planning

Preparing Meeting Finalizing

Preparing

Meeting

Planning Process

Min Khaung ( EMPA – 8 )

 မင္းေခါင္ (EMPA – 8 )

Performance Planning

Finalizing

Goals &

Objectives Perfect Goals & Objectives

Perfect

Perfect Goals & Objectives

Goal Settings SMART SMART

Customer

Service

Complainat

Customer Complaing Service

Customer Complaing Service

Complaint

Service Product

Complaint Complaint

Service Product

Min Khaung ( EMPA – 8 )

 မင္းေခါင္ (EMPA – 8 )

Complaint

Complaint

Complaint

Complaint

Measurable

Min Khaung ( EMPA – 8 )

 မင္းေခါင္ (EMPA – 8 )

HR

“Human Resource Management, the Missing Manual”

Ongoing Performance Communication
Performance Planning

Performance Review

Ongoing Communication

Performance Planning

Performance Review Ongoing Communication

Ongoing Communication Ongoing Communication

Seminar

Priorities

Motivate Ongoing Communication

Dynamic

Min Khaung ( EMPA – 8 )

 မင္းေခါင္ (EMPA – 8 )

Communication

Ongoing Communication

Ongoing Communication

Ongoing Communication

Min Khaung ( EMPA – 8 )

 မင္းေခါင္ (EMPA – 8 )

Objectives Tasks

Open Communication

Formal Informal

Formal Methods Plan Schedule

Formal Methods

Regular Written Reports

Regular Manager-Employee Meetings

Regular group or team meetings with the manager

Min Khaung ( EMPA – 8 )

 မင္းေခါင္ (EMPA – 8 )

HR

“Human Resource Management, the Missing Manual”

Informal Communications

Formal Communication

Informal Communication Informal

Communication

Facebook G-Talk

G-Mail

Informal Methods Informal Communication

Formal Communication

Informal

Communication

Informal Communication

Informal Communication

Informal Communication

Facebook G-Talk

Management MBWA Management

Min Khaung ( EMPA – 8 )

 မင္းေခါင္ (EMPA – 8 )

by Walking Around

Formal

Meeting

Just in Time

Informal Communication

Informal Communication Soft Skill

Communication

Skill Interpersonal Skill Skill

Informal

Open Communication Formal Methods Informal

Methods

Communication

Min Khaung ( EMPA – 8 )

 မင္းေခါင္ (EMPA – 8 )

Communicate

Communicate

Performance Commiunication Dynamic

Directive

Leadership

Communicate

Directive Leader Delegative Leadership

Min Khaung ( EMPA – 8 )

 မင္းေခါင္ (EMPA – 8 )

HR

“Human Resource Management, the Missing Manual”

Data Gathering, Observing and Documenting
Performance Management

Gut Feeling

Performance

Min Khaung ( EMPA – 8 )

 မင္းေခါင္ (EMPA – 8 )

Performance

Data Gathering

Observation

Documenting

Data Gathering

Data Gathering Performance

Customer Complaint

Records Performance Record

Observation

Observation Data Gathering

Customer

Observation Customer

Observation

Documenting

Documenting

Min Khaung ( EMPA – 8 )

 မင္းေခါင္ (EMPA – 8 )

Data Gathering and Observation

Data Gathering Observation

Data Gathering and Observation

Performance

Performance

Critise

Min Khaung ( EMPA – 8 )

 မင္းေခါင္ (EMPA – 8 )

HR

“Human Resource Management, the Missing Manual”

Data Gathering, Observing and Documenting

Data Gathering, Observing and Documenting

Motivation

Goals &

Objectives Customers

Service Customer Satisfaction

Min Khaung ( EMPA – 8 )

 မင္းေခါင္ (EMPA – 8 )

Customer Complaints

Customer Complaints

Pressure

Customer

Benchmark

Objectives

Sources

Direct Customers

Min Khaung ( EMPA – 8 )

 မင္းေခါင္ (EMPA – 8 )

Suppliers

Document

Objectives

Behavior

Critical Incident Data

Critical Incident Data

Behavior

Behavior

Customer Harassment

Min Khaung ( EMPA – 8 )

မင္းေခါင္ (EMPA – 8 )

Min Khaung ( EMPA – 8 )

 မင္းေခါင္ (EMPA – 8 )

HR

“Human Resource Management, the Missing Manual”

Data Gathering, Observing and Documenting

Data Gathering, Observing and Documenting

Motivation

Goals &

Objectives Customers

Service Customer Satisfaction

Min Khaung ( EMPA – 8 )

 မင္းေခါင္ (EMPA – 8 )

Customer Complaints

Customer Complaints

Pressure

Customer

Benchmark

Objectives

Sources

Direct Customers

Min Khaung ( EMPA – 8 )

 မင္းေခါင္ (EMPA – 8 )

Suppliers

Document

Objectives

Behavior

Critical Incident Data

Critical Incident Data

Behavior

Behavior

Customer Harassment

Min Khaung ( EMPA – 8 )

မင္းေခါင္ (EMPA – 8 )

Min Khaung ( EMPA – 8 )