Tickets Receipts
Tickets Receipts
Tickets Receipts
We're thrilled to be welcoming you on board Singapore Airlines soon. In the mean
time, you'll find your itinerary and conditions for your fare type attached to this e-mail. If
BOOKING REFERENCE: 5NCAXO
you have any questions, don't hesitate to contact your local Singapore Airlines Ticket number: 6182433340603
office. See you soon! Date of Issue: 15 Jul 2021
Place of issue: Online booking
IATA number: 37392180
Non-stop • 2hrs
Contact us
https://www.singaporeair.com/en_UK/contact-us/ | FAQs
https://www.singaporeair.com/en_UK/faq/ | Baggage allowance
https://www.singaporeair.com/en_UK/sg/travel-info/baggage/baggage-allowance/ | Privacy Policy
http://www.singaporeair.com/en_UK/privacy-policy/ | Terms and Conditions
https://www.singaporeair.com/en_UK/terms-conditions/
� 2020 Singapore Airlines. All Rights Reserved. Singapore Co. Reg. No. 197200078R
3. SQ2978 • Zurich to Vienna ECONOMY (N)
ZRH 12:45 VIE 14:05 Operated by Swiss International Air Lines • SQ2978
Payment details
Contact us
https://www.singaporeair.com/en_UK/contact-us/ | FAQs
https://www.singaporeair.com/en_UK/faq/ | Baggage allowance
https://www.singaporeair.com/en_UK/sg/travel-info/baggage/baggage-allowance/ | Privacy Policy
http://www.singaporeair.com/en_UK/privacy-policy/ | Terms and Conditions
https://www.singaporeair.com/en_UK/terms-conditions/
� 2020 Singapore Airlines. All Rights Reserved. Singapore Co. Reg. No. 197200078R
Summary of fare conditions
SGN - VIE
Fare conditions
ECONOMY VALUE
Baggage 25kg
Chargeable
Seat selection
Fees N.A. (ZRH-VIE)#
Contact us
https://www.singaporeair.com/en_UK/contact-us/ | FAQs
https://www.singaporeair.com/en_UK/faq/ | Baggage allowance
https://www.singaporeair.com/en_UK/sg/travel-info/baggage/baggage-allowance/ | Privacy Policy
http://www.singaporeair.com/en_UK/privacy-policy/ | Terms and Conditions
https://www.singaporeair.com/en_UK/terms-conditions/
� 2020 Singapore Airlines. All Rights Reserved. Singapore Co. Reg. No. 197200078R
Fare rules and conditions
SGN-VIE
Fare Basis Code
N16VNO
Booking Class
Class-Economy Value
Seasonality
NONE UNLESS OTHERWISE SPECIFIED
� 2020 Singapore Airlines. All Rights Reserved. Singapore Co. Reg. No. 197200078R
UA FLIGHT OPERATED BY UA. AND IF THE FARE COMPONENT INCLUDES TRAVEL WITHIN AFRICA THEN THAT
TRAVEL MUST BE ON ONE OR MORE OF THE FOLLOWING ANY SQ FLIGHT OPERATED BY SQ ANY SQ FLIGHT
OPERATED BY MI ANY MI FLIGHT OPERATED BY SQ ANY MI FLIGHT OPERATED BY MI ANY BA FLIGHT OPERATED BY
BA ANY ET FLIGHT OPERATED BY ET ANY SQ FLIGHT OPERATED BY ET ANY KQ FLIGHT OPERATED BY KQ ANY MK
FLIGHT OPERATED BY MK ANY SA FLIGHT OPERATED BY SA ANY SW FLIGHT OPERATED BY SW. AND IF THE FARE
COMPONENT INCLUDES TRAVEL WITHIN MIDDLE EAST THEN THAT TRAVEL MUST BE ON ONE OR MORE OF THE
FOLLOWING ANY FZ FLIGHT OPERATED BY FZ ANY GF FLIGHT OPERATED BY GF ANY KU FLIGHT OPERATED BY KU
ANY ME FLIGHT OPERATED BY ME ANY MS FLIGHT OPERATED BY MS ANY SQ FLIGHT OPERATED BY MS ANY RJ
FLIGHT OPERATED BY RJ ANY SV FLIGHT OPERATED BY SV ANY WY FLIGHT OPERATED BY WY. AND IF THE FARE
COMPONENT INCLUDES TRAVEL WITHIN EUROPE THEN THAT TRAVEL MUST BE ON ONE OR MORE OF THE
FOLLOWING ANY SQ FLIGHT OPERATED BY SQ ANY SQ FLIGHT OPERATED BY MI ANY MI FLIGHT OPERATED BY SQ
ANY MI FLIGHT OPERATED BY MI ANY A3 FLIGHT OPERATED BY A3 ANY SQ FLIGHT OPERATED BY A3 ANY AF
FLIGHT OPERATED BY AF ANY SQ FLIGHT OPERATED BY AF ANY AT FLIGHT OPERATED BY AT ANY AY FLIGHT
OPERATED BY AY ANY AZ FLIGHT OPERATED BY AZ ANY BT FLIGHT OPERATED BY BT ANY EI FLIGHT OPERATED
BY EI ANY EN FLIGHT OPERATED BY EN ANY EW FLIGHT OPERATED BY EW ANY SQ FLIGHT OPERATED BY EW ANY
FI FLIGHT OPERATED BY FI ANY IB FLIGHT OPERATED BY IB ANY JJ FLIGHT OPERATED BY JJ ANY JU FLIGHT
OPERATED BY JU ANY KL FLIGHT OPERATED BY KL ANY LA FLIGHT OPERATED BY LA ANY LH FLIGHT OPERATED
BY LH ANY SQ FLIGHT OPERATED BY LH ANY LX FLIGHT OPERATED BY LX ANY SQ FLIGHT OPERATED BY LX ANY
OS FLIGHT OPERATED BY OS ANY SQ FLIGHT OPERATED BY OS ANY LO FLIGHT OPERATED BY LO ANY SQ FLIGHT
OPERATED BY LO ANY OK FLIGHT OPERATED BY OK ANY OU FLIGHT OPERATED BY OU ANY SQ FLIGHT OPERATED
BY OU ANY PS FLIGHT OPERATED BY PS ANY RO FLIGHT OPERATED BY RO ANY S7 FLIGHT OPERATED BY S7 ANY
SQ FLIGHT OPERATED BY S7 ANY SK FLIGHT OPERATED BY SK ANY SQ FLIGHT OPERATED BY SK ANY SN FLIGHT
OPERATED BY SN ANY SQ FLIGHT OPERATED BY SN ANY SU FLIGHT OPERATED BY SU ANY TK FLIGHT OPERATED
BY TK ANY SQ FLIGHT OPERATED BY TK ANY TP FLIGHT OPERATED BY TP ANY SQ FLIGHT OPERATED BY TP ANY
UX FLIGHT OPERATED BY UX ANY WF FLIGHT OPERATED BY WF ANY VY FLIGHT OPERATED BY VY. AND IF THE
FARE COMPONENT INCLUDES TRAVEL BETWEEN AREA 3 AND AREA 2 THEN THAT TRAVEL MUST BE ON ONE OR
MORE OF THE FOLLOWING ANY SQ FLIGHT OPERATED BY SQ ANY SQ FLIGHT OPERATED BY MI ANY MI FLIGHT
OPERATED BY SQ ANY MI FLIGHT OPERATED BY MI.
Blackout dates
NONE UNLESS OTHERWISE SPECIFIED
Sales Restrictions
TICKETS MUST BE ISSUED ON/AFTER 01DEC 20. *** GENERAL RULE FOLLOWS *** TICKETS MUST BE ISSUED ON SQ
OR MI AND MAY ONLY BE SOLD IN VIETNAM TICKETS MUST BE ISSUED BY ELECTRONIC TICKETING. NOTE -
SEQUENTIAL USE OF FLIGHT COUPONS - THIS FARE IS ONLY VALID IF THE FLIGHTS ARE TAKEN IN THE BOOKED
SEQUENCE OTHERWISE THE FARE WILL BE RECALCULATED BASED ON THE ACTUAL FLIGHT ROUTING.
Travel Restrictions
VALID FOR TRAVEL COMMENCING ON/AFTER 01DEC 20.
Maximum Stay
NONE UNLESS OTHERWISE SPECIFIED
Minimum Stay
NONE UNLESS OTHERWISE SPECIFIED
Advance Purchase
RESERVATIONS ARE REQUIRED FOR ALL SECTORS.
Penalties
FROM/TO EUROPE FOR N16VNO TYPE FARES CANCELLATIONS ANY TIME CHARGE USD 300.00 FOR CANCEL. NOTE
- FOR ALL JOURNEYS BEFORE/AFTER FIRST FLIGHT DEPARTURE - USD300 APPLICABLE FEES ARE TO BE
CONVERTED INTO LOCAL CURRENCY AT THE BANKERS SELLING RATE. FEES ARE NOT APPLICABLE FOR INFANT
WITHOUT A SEAT IN CASE OF TICKET UPGRADE THE ORIGINAL NON-REFUNDABLE AMOUNT REMAINS NON-
REFUNDABLE. YR IS NON-REFUNDABLE FOR ALL FARES. IN CASES OF NO-SHOW CHARGE NO SHOW FEE OF
USD300 AND CANCELLATION FEE OF USD300 FOR CANCEL. FOR ANY CANCELLATIONS THE STRICTER FARE
CONDITIONS WILL APPLY TO THE ENTIRE JOURNEY. CHANGES ANY TIME CHANGES PERMITTED FOR
REISSUE/REVALIDATION. NOTE - FOR ANY TICKET CHANGES CHARGE THE HIGHEST FEE OF ALL CHANGED FARE
COMPONENTS. APPLICABLE FEES ARE TO BE CONVERTED INTO LOCAL CURRENCY AT THE BANKERS SELLING
RATE. FEES ARE NOT APPLICABLE FOR INFANT WITHOUT A SEAT FOR ANY FARE COMPONENT TICKETED IN
ECONOMY OR PREMIUM ECONOMY CABIN AND IS UPGRADED TO BUSINESS OR FIRST CABIN REBOOKING FEE FOR
REISSUANCE/REVALIDATION IS WAIVED FOR ANY FARE COMPONENT TICKETED IN BUSINESS CABIN AND IS
� 2020 Singapore Airlines. All Rights Reserved. Singapore Co. Reg. No. 197200078R
UPGRADED TO FIRST CABIN REBOOKING FEE FOR REISSUANCE/REVALIDATION IS WAIVED THE NEW BASE FARE
MUST BE EQUAL OR HIGHER THAN THE ORIGINAL BASE FARE FOLLOWING ANY TICKET CHANGES. IN CASE OF
TICKET UPGRADE THE ORIGINAL NON- REFUNDABLE AMOUNT REMAINS NON-REFUNDABLE. IN CASES OF NO-
SHOW CHARGE THE HIGHER OF NO SHOW FEE USD300 OR REBOOKING FEE HIGHEST AMONG ALL CHANGED FARE
COMPONENTS FOR REISSUE/REVALIDATION.
Stopover
UNLIMITED FREE STOPOVERS PERMITTED ON THE PRICING UNIT.
Ticket Endorsement
FOR N16VNO TYPE FARES THE ORIGINAL AND THE REISSUED TICKET MUST BE ANNOTATED - CHNG FEE APPLY -
AND -/REFUND FEE APPLY - AND -/NO SHOW FEE APPLY - IN THE ENDORSEMENT BOX.
Additional Conditions
THIS FARE MAY BE USED FOR ADD-ON CONSTRUCTION. THIS FARE MUST NOT BE USED AS THE HIGH OR THE LOW
FARE WHEN CALCULATING A DIFFERENTIAL. THIS FARE MUST NOT BE USED AS THE THROUGH FARE WHEN
PRICING A FARE COMPONENT WITH A DIFFERENTIAL.
Other Conditions
NONE UNLESS OTHERWISE SPECIFIED
IMPORTANT NOTICES
Documentation
(a) Please bring along the Ticket receipt during your travel and have all valid travel documents (e.g. visa and passport) with
you. You may be required to produce appropriate identification before you are allowed to board our flight or that of any
other carrier. You are solely responsible for complying with all government travel requirements and shall present all exit,
entry and other necessary documents as required. If payment is made via credit and/or debit card(s), you may be required
to present the credit and/or debit card(s) used for verification prior to your departure.
(b) Please note that the PNR and Ticket reference number should be kept confidential by you. You agree to be liable for all
transactions made pursuant to the use of the PNR and Ticket reference number with or without your knowledge or consent.
SIA will not be held liable for any loss, damage or expense incurred by you however caused, through any unauthorised
disclosure or unauthorised use of your PNR and Ticket reference number.
Flight timings
Flight departure and arrival timings, including information regarding the airport terminal is available via the Flight Status page on
our website. SIA flights departing from Singapore will depart from either Terminal 2 or Terminal 3, as indicated on your Ticket
receipt. For SIA flights arriving into Singapore, the arrival terminal will be confirmed approximately 2 hours before the actual time
of arrival. The arrival terminal information is available at www.singaporeair.com or www.changiairport.com/en/flight.html.
� 2020 Singapore Airlines. All Rights Reserved. Singapore Co. Reg. No. 197200078R
You may be denied boarding if you do not check in or board your flight by the stipulated deadlines, or if the flight is
overbooked. For the avoidance of doubt, the above is subject to the applicable laws and regulations, which will take
precedence accordingly.
For Singapore Airlines General Conditions of Carriage, please click on the link below:
http://www.singaporeair.com/en_UK/global_footer/conditions-carriage/
For Singapore Airlines Privacy Policy, please click on the link below:
http://www.singaporeair.com/en_UK/privacy-policy/
For Singapore Airlines PPS Club and KrisFlyer Terms & Conditions, please click on the link below:
http://www.singaporeair.com/en_UK/ppsclub_krisflyer/termsconditions-kf/
For list of tax codes and their description, please click on the link below:
http://www.singaporeair.com/saar5/pdf/taxes/airport-taxes.pdf
(b) None of our agents, employees or representatives has the authority to alter, modify or waive any provision contained in the
Ticket, our General Conditions of Carriage or our Carrier’s Regulations.
(c) To the extent your carriage is performed by another carrier under our airline designator code, our General Conditions of
Carriage apply. If you travel on any other carrier in the course of the transportation provided for in the Ticket that is not
provided under our designator code, the other carrier's contract of carriage will apply to that portion of your journey.
Tickets
(a) We will not recognise for purposes of carriage any ticket purchased from or resold by any source other than SIA or its
authorized agents.
(b) The price of your Ticket may include taxes (imposed by government authorities) and fees and surcharges (imposed by
airport authorities or airlines). Such taxes, fees and surcharges are either included in the fare or shown separately on the
Ticket receipt. Please refer to the List of Tax Codes Description for more information regarding taxes, fees and surcharges.
Each of the flight segments in your travel has its own fare type and comes with its own fare conditions. When you mix fare
types, whether within the same cabin class or across different cabin classes, fare conditions for cancellation, booking
change and no show will follow the more restrictive fare type. More information about fare types can be found at the
following link: http://www.singaporeair.com/faretypes.
Baggage Policy
(a) Checked Baggage:
i. For interline and codeshare flights, the free checked baggage allowance and excess baggage charges of the other
airlines operating those flights may differ from SIA's baggage policy.
ii. * Whenever the "piece" concept is applied, regardless of class of travel, the outside linear dimensions of each piece
must not exceed 158cm (62 inches). #Each piece must weigh no more than 23kg for Economy and Premium
Economy Class and no more than 32 kg for Business or First class/Suites.
iii. In line with local Occupational Health and Safety rules, each of your checked bags cannot exceed 32kg. You will be
required to repack your bag if it exceeds 32kg. If you wish to transport a bag that is more
� 2020 Singapore Airlines. All Rights Reserved. Singapore Co. Reg. No. 197200078R
a. Checked and cabin baggage - http://www.singaporeair.com/en_UK/travel-info/baggage/baggage-allowance/
c. Pre-purchase excess baggage allowance can be bought when you retrieve your booking online -
http://www.singaporeair.com/en_UK/plan-and-book/your-booking/managebooking/
v. Dangerous items which are prohibited by the Dangerous Goods Regulations of International Air Transport Association
(IATA), the International Civil Aviation Association (ICAO) Technical Instructions, the applicable laws, regulations or
orders of any jurisdiction to be flown from, to or over, our General Conditions of Carriage and/or Carrier’s Regulations
shall not be carried as, within, or, as part of your checked baggage.
vi. For further information on checked baggage restrictions, please refer to http://www.singaporeair.com/en_UK/sg/travel-
info/baggage/baggage-restrictions/
i. Economy and Premium Economy class cabin baggage is limited to 1 piece per passenger. First/Suites and Business
class passengers are allowed 2 pieces per passenger. For safety reasons, cabin baggage must not exceed 115 cm (45
inches) in total linear dimensions and weigh not more than 7 kg (15 lb) each.
ii. Your cabin baggage may be weighed and measured and, if necessary, charged for in accordance with valid tariffs.
iii. We, and any other carrier on which you may travel, retain the sole discretion to determine, for purposes of crew and
Passenger safety or comfort, whether any item of your baggage will be permitted in the cabin, should be carried as
check-in baggage, or should not be carried at all.
iv. Various jurisdictions have implemented restrictions on the carriage of liquids, aerosols and gels in compliance with
guidelines set by the International Civil Aviation Organization (ICAO).
v. Restricted items and dangerous items which are prohibited by the Dangerous Goods Regulations of International Air
Transport Association (IATA), the International Civil Aviation Association (ICAO) Technical Instructions, the applicable
laws, regulations or orders of any jurisdiction to be flown from, to or over, our General Conditions of Carriage and/or
Carrier’s Regulations shall not be carried as, within, or, as part of your cabin baggage.
vi. For further information on cabin baggage restrictions, please refer to http://www.singaporeair.com/en_UK/sg/travel-
info/baggage/baggage-restrictions/.
Seating
Passengers may be allocated any seat on the flight in the class of service for which the ticket has been issued. Passengers who
have pre-selected their seats or purchased specific seats are advised that such pre-selected or purchased seats are not
guaranteed and may not be available in some cases, and SIA reserves the right to allocate another seat to the passenger, within
the same cabin, in lieu of the seat pre-selected or purchased by the passenger earlier.
(c) For change to travel itinerary sequence and / or notification on no show, please call our reservation and ticketing office or
our 24-hour Reservations Call Centre (see http://www.singaporeair.com/en_UK/contact-us/ for contact details).
� 2020 Singapore Airlines. All Rights Reserved. Singapore Co. Reg. No. 197200078R
If your journey involves an ultimate destination or stop in a country other than the country of departure, international treaties,
known as the Warsaw Convention and the Montreal Convention, may be applicable. These conventions govern and, in some
cases, limit the liability of carriers for death of or personal injury to passengers, and in respect to loss of or damage to baggage.
Any exclusion or limitation of liability in our favour, or in favour of any other carrier on which you may travel, shall apply to and be
for the benefit of our agents, employees and representatives.
Passenger Data
The Passenger recognizes that personal data has been given to the carrier for various purposes including for making a
reservation for carriage, obtaining ancillary services, facilitating immigration and entry requirements and other administrative,
operational and regulatory aspects of the Passenger’s carriage and travel, as well as making available such data to government
agencies who may share such personal data with other government agencies or any other third parties which is beyond the
control of the carrier. For these purposes the Passenger authorizes the carrier to retain such data and to transmit and disclose it
to its own offices and to other companies including other carriers and/or the providers of such services or the relevant
government agencies, in whatever country they may be located. The collection, use and disclosure of such data will be in
accordance with the carrier’s Privacy Policy, a copy of which may be obtained from any of the carrier’s offices or from
www.singaporeair.com. However, please note that government regulations in various countries worldwide may require that we
provide information on or permit access to Passenger/customer data, which we will do in accordance with the terms of the
carrier’s Privacy Policy and applicable law.
Regulatory Notices
(a) NOTICE REQUIRED BY US DOT 14 CFR 221.105(a) ADVICE TO INTERNATIONAL PASSENGERS ON
LIMITATIONS OF LIABILITY
Passengers embarking upon a journey involving an ultimate destination or a stop in a country other than the
country of departure are advised that the provisions of an international treaty (the Warsaw Convention, the
1999 Montreal Convention, or other treaty), as well as a carrier’s own contract of carriage or tariff provisions,
may be applicable to their entire journey, including any portion entirely within the countries of departure and
destination. The applicable treaty governs and may limit the liability of carriers to passengers for death or
personal injury, destruction or loss of, or damage to, baggage, and for delay of passengers and baggage.
Additional protection can usually be obtained by purchasing insurance from a private company. Such
insurance is not affected by any limitation of the carrier’s liability under an international treaty. For further
information please consult your airline or insurance company representative.
(b) NOTICE REQUIRED BY EC REGULATION NO. 889/2002 AIR CARRIER LIABILITY FOR PASSENGERS AND THEIR
BAGGAGE
This information notice summarises the liability rules applied by SIA as required by Community legislation.
1. The Montreal Convention or the Warsaw Convention may be applicable to your journey and these Conventions
govern and may limit the liability of SIA for death or bodily injury for, loss of or damage to
2. Where the Montreal Convention applies, the limits of liability are as follows:
2.1 There are no financial limits for death or bodily injury and SIA may make an advance payment to meet immediate
economic needs of the person entitled to claim compensation;
2.2 In the case of destruction, loss of, or damage or delay to baggage, 1,288 SDR (approximately EUR 1,604) and, if
the value of your baggage is greater than this limit, you should inform SIA at check-in or ensure that it is fully
insured prior to travel; and
2.3 In the case of delay to your journey, 5,346 SDR (approximately EUR 6,657).
3. Where the Warsaw Convention applies, the limits of liability are as follows:
3.1 In cases of bodily injury or death of passengers, Carrier will not rely upon any defence, other than the defence of
contributory negligence, if proven damages do not exceed 100,000 SDR (approximately EUR 120,000). If and to
the extent that proven damages exceed 100,000 SDR, Carrier may also defend the claim if it can prove that it took
all necessary measures to avoid the damage or that it was impossible for it to take such measures;
3.2 17 SDR (approximately EUR 20) per kg for loss of or damage or delay to checked baggage, and 332 SDR
(approximately EUR 400) for unchecked cabin baggage and, if the value of your baggage is greater than this limit,
you should inform SIA at check-in or ensure that it is fully insured prior to
� 2020 Singapore Airlines. All Rights Reserved. Singapore Co. Reg. No. 197200078R
3.3 SIA may also be liable for damage occasioned by delay, of up to 16,600 SDR (approximately EUR 20,000) if the
Hague Protocol to the Convention applies, or 8,300 SDR (approximately EUR 10,000) if only the Warsaw
Convention applies.
Further information may be obtained from SIA’s offices as to which Convention and/or liability limits apply to your journey,
and if your journey involves carriage by different carriers, you should contact each of them for information on the limits of
liability applicable to them.
Regardless of which Convention applies to your journey, you may benefit from a higher limit of liability for loss of, damage
or delay to baggage by making at check-in a special declaration of the value of your baggage and paying a supplementary
fee, or by purchasing additional insurance.
If the air carrier actually performing the flight is not the same as the contracting air carrier, you have the right to address a
complaint or to make a claim for damages against either. If the name or code of an air carrier is indicated on the Ticket,
that air carrier is the contracting air carrier.
Time limit for action: Any action in court to claim damages must be brought within two years from the date of arrival of the
aircraft, or from the date on which the aircraft ought to have arrived.
Disclaimer: This is a notice required by European Community Regulation (EC) No. 889/2002. This notice cannot be used
as a basis for a claim for compensation, nor to interpret the provisions of the Regulation or the Montreal Convention, and it
does not form part of the contract between SIA and you. No representation is made by SIA as to the accuracy of the
contents of this notice.
Airline flights may be overbooked, and there is a slight chance that a seat will not be available on a flight for
which a person has a confirmed reservation. If the flight is overbooked, no one will be denied a seat until
airline personnel first ask for volunteers willing to give up their reservation in exchange for compensation of the
airline’s choosing. If there are not enough volunteers, the airline will deny boarding to other persons in
accordance with its particular boarding priority. With few exceptions, including failure to comply with the
carrier’s check-in deadline which are available upon request from the air carrier, persons denied boarding
involuntarily are entitled to compensation. The complete rules for the payment of compensation and each
airline’s boarding priorities are available at all airport ticket counters and boarding locations. Some airlines
do not apply these consumer protections to travel from some foreign countries, although
other consumer protections may be available. Check with your airline or your travel agent.
We shall not be liable for any baggage, which is improperly or inadequately packed.
Except for checked and unchecked baggage transported under the Conventions, we are not liable for loss, damage to or
delay in the delivery of fragile or perishable items, money, jewellery, precious metals, silverware, negotiable papers,
securities and other valuables, business documents, passports and other identification documents, samples, medicines or
drugs which are included in your checked and carry-on baggage, whether with or without our knowledge.
Scratches, nicks or dirt may appear despite care and handling by us. Except as the applicable Convention or other law
may otherwise require, we do not assume any liability for normal wear and tear to baggage, which includes damage to or
loss of protruding parts of the baggage, including, by way of example, straps, pockets, pull handles, hangar hooks, wheels
or other items attached to the baggage.
If your baggage is damaged, delayed or lost, you must make a complaint in writing to us or the
carrier on which the damage, delay or loss occurred as soon as possible, and in any event within the
applicable time limits (which can be found in our General Conditions of Carriage).
� 2020 Singapore Airlines. All Rights Reserved. Singapore Co. Reg. No. 197200078R
You may provide feedback or send queries to Singapore Airlines Customer Affairs at Airline House, 25 Airline Road, Singapore
819829 or via the online feedback form available at https://www.singaporeair.com/en_UK/feedback-enquiry/.
This document may contain confidential and privileged information. If you are not the addressee (or authorized to receive for the
addressee), please notify Singapore Airlines Limited (SIA) by telephone immediately and destroy the document. Furthermore, you
may not use, copy or disclose to anyone the document or any information contained in it. SIA does not guarantee and is not liable for
the security of any information electronically transmitted or via facsimile, for the proper and complete transmission of the information
contained in this communication or for any delay in its receipt. The use of this document for any illegal purpose or for any purpose
other than as permitted by SIA is strictly prohibited and such use may result in legal proceedings.
� 2020 Singapore Airlines. All Rights Reserved. Singapore Co. Reg. No. 197200078R