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    Servuction Model of Airtel

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    aditi
    The document outlines the front stage and back stage activities of a service operations system, including assisting customers with SIM card installation, billing queries, and resolving network issues. It also details the components of a service delivery system, such as interior and exterior facilities, equipment like routers and cables, and contact personnel like front desk officers, sales executives, and customer care executives. Finally, it lists other customer contact points such as radio ads, trade shows, promotions, directories, and word of mouth.

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    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd

    Servuction Model of Airtel

    Uploaded by

    aditi
    83 views2 pages
    The document outlines the front stage and back stage activities of a service operations system, including assisting customers with SIM card installation, billing queries, and resolving network issues. It also details the components of a service delivery system, such as interior and exterior facilities, equipment like routers and cables, and contact personnel like front desk officers, sales executives, and customer care executives. Finally, it lists other customer contact points such as radio ads, trade shows, promotions, directories, and word of mouth.

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    The document outlines the front stage and back stage activities of a service operations system, including assisting customers with SIM card installation, billing queries, and resolving network issues. It also details the components of a service delivery system, such as interior and exterior facilities, equipment like routers and cables, and contact personnel like front desk officers, sales executives, and customer care executives. Finally, it lists other customer contact points such as radio ads, trade shows, promotions, directories, and word of mouth.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    83 views2 pages

    Servuction Model of Airtel

    Uploaded by

    aditi
    The document outlines the front stage and back stage activities of a service operations system, including assisting customers with SIM card installation, billing queries, and resolving network issues. It also details the components of a service delivery system, such as interior and exterior facilities, equipment like routers and cables, and contact personnel like front desk officers, sales executives, and customer care executives. Finally, it lists other customer contact points such as radio ads, trade shows, promotions, directories, and word of mouth.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    of 2

    Service Operations System

    Front Stage Activities Back Stage Activities

    Assisting with the Sim Card installation


    Help customers with billing related queries
    Router Installation
    Assisting customers for resolving queries

    Customer Care executive assisting new consumers


    with data plans and also network related queries

    Service Delivery System

    Interior and Exterior


    Equipment Contact Personnel
    Facilities
    Router, Cables, Optical Fibre
    Front Desk officer

    Towers, Switch, Sales Executive

    Base transceiver Station Sales Manager


    Modem, Memory Chips
    Account Executive

    Customer Care Executive

    1
    Other Customer
    Contact Points
    Top of SEO

    Radio ads

    Trade Show

    Promotions, Discounts and Deals

    Local Directories

    Ford Dealership Catalogue

    Word of mouth

    Brochure, Catalogue, Newsletter

    Celebrity Endorsement

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