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Unit 2 -
Week-1 Introduction to Total Quality Management

Course
outline
Assignment - 01
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Assignment - 00
1) Which of the following regarding Quality is FALSE? 1 point
Week-1
Introduction to One of the most important decision factors in selection of products/services from competing
Total Quality
sets.
Management
Understanding and improving quality leads to business success, growth and
Quality and Its
competitiveness.
Dimensions
Quality can be defined as possession or non-possession of one or more desirable
Quality and
Variability characteristics for a product/service.

History of ISO 9000 says that a degree to which a set of inherent characteristics that fulfils a need or
Quality Control expectation that is stated, generally implied or is obligatory.

Management No, the answer is incorrect.

Aspects of Score: 0
Quality - I
Accepted Answers:
Management Quality can be defined as possession or non-possession of one or more desirable characteristics for a
aspects of
product/service.
Quality - II

Quiz : 2) Which of the following statement is TRUE regarding the Dimensions of Quality? 1 point
Assignment -
01 The product need not to do or perform any of the jobs as expected or even the intended one.

Assignment - Durability provides us the knowledge about the ability to withstand wear, pressure, or
01 (Solution) damage.
WEEK 1 - Aesthetics is concerned about the products’ ability to get repaired without losing its appeal.
FEEDBACK -
Total Quality Perceived Quality refers to the ability of the company to make regular profits.
Management - I
No, the answer is incorrect.
Week Score: 0
2-Introduction to
Accepted Answers:
Total Quality
Management - II Durability provides us the knowledge about the ability to withstand wear, pressure, or damage.
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Sampling and
Brief We need not to bother much about if the product made doesn’t meet the Conformance to
Introduction to R Standards exactly as the designer intended.

Week 5 - Control No, the answer is incorrect.

Charts for Score: 0
Variables Accepted Answers:
We need not to bother much about if the product made doesn’t meet the Conformance to Standards exactly
Week 6 - Control
as the designer intended.
Charts for
Attributes 4) Quality consists of TWO aspects. They are: 1 point

Week 7 - Quality of Design and Quality of Conformance

Process
Capability Perceived Quality and Quality of Design
Analysis and
ISO 9000 basics Perceived Quality and Quality of Conformance

None of These
Week 8 - Basic
of ISO 9000, No, the answer is incorrect.
CUSUM and
Score: 0
EWMA charts
Accepted Answers:
Slides and Quality of Design and Quality of Conformance
Reading
5) Which of the following statement (s) is / are correct? 1 point
I. Quality is inversely proportional to variability (unwanted variation in specifications) i.e. if variability
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VIDEOS of a product decreases, the quality of the product increases
II. Variability doesn’t matter to consumers. Customers are only concerned about PRICE.

Only I

Only II

I and II

None of These

No, the answer is incorrect.

Score: 0
Accepted Answers:
Only I

6) ________________ is a set of operational, managerial and engineering activities that the 1 point
quality characteristics of a product are at a nominal or required levels and the variability around the
desired levels is minimum.

Quality Characteristics

Critical-To-Quality Characteristics

Quality Engineering

Quality Improvement

No, the answer is incorrect.

Score: 0
Accepted Answers:
Quality Engineering

7) A Specification is 1 point

a request (something) to be made, supplied, or served.

a detailed description of the design and materials used to make a product.

a situation or action that tempts someone to do something or makes a particular outcome

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Total Quality Management - I - - Unit 2 - Week-1 ... https://onlinecourses.nptel.ac.in/noc18_mg39/un...

likely.

facts and statistics collected together for reference or analysis.

No, the answer is incorrect.

Score: 0
Accepted Answers:
a detailed description of the design and materials used to make a product.

8) Which of the following statement is INCORRECT? 1 point

The largest allowable value for a quality characteristic is called the Upper Specification Limit
(USL).

A product is called Non-conforming which do not meet one or more of its specifications.

A non-conforming product is called defective as it has one of or more defects or in other

words, a defect is the non-conformance to the specification

The Largest allowable value for the quality characteristic is called the Lower Specification
Limit (LSL).

No, the answer is incorrect.

Score: 0
Accepted Answers:
The Largest allowable value for the quality characteristic is called the Lower Specification Limit (LSL).

9) Let the length and thickness of blades, produced at a certain manufacturing company, be 1 point
two quality characteristics. For length: Target length:40 cm, USL: 42 cm, LSL:38 cm. A blade having
length between 38cm and 42cm is acceptable. For thickness: Target value: 10mm, USL: 12 mm, LSL:
8mm. A blade having thickness between 8mm and 12 mm is acceptable. Which of the following
statement(s) is / are CORRECT?
I. If a blade has length 42cm and thickness 6 mm then it is said to be non-conforming/defective and
has 1 defect (for the thickness).
II. If a blade has length 43cm and thickness 9 mm then it is said to be non-conforming/defective and
has 1 defect (for the length).
III. If a blade has length 44cm and thickness 6 mm then it is said to be non-conforming/defective and
has 2 defects (for the thickness).
IV. If a blade has length 42cm and thickness 8mm then it is said to be conforming and has no defect.

I and II

II and III

I, II, III and IV

I, III and IV

No, the answer is incorrect.

Score: 0
Accepted Answers:
I, II, III and IV

10)Quality Planning is 1 point

I. a strategic activity without which enormous amount of time and effort may be wasted in dealing
with faulty designs, manufacturing defects, customer complaints etc.
II. involved in identifying the internal and external customers and listening to their needs (listening to
the Voice of the Customer(VoC).
III. A methodology which helps in developing products or services that exceed customer
expectations.
IV. done to perform Periodic checking to see if Project Quality is improving or not.

Only I

I and III

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Total Quality Management - I - - Unit 2 - Week-1 ... https://onlinecourses.nptel.ac.in/noc18_mg39/un...

I, II, III and IV

I, II and III

No, the answer is incorrect.

Score: 0
Accepted Answers:
I, II, III and IV

11)Which of the following option is FALSE? 1 point

Quality Assurance is the set of activities that ensures the quality levels of products and
services are properly maintained and that supplier and customer quality issues are properly
resolved.

Since variability is inherent in all processes and is a major source of defects in products, no
statistical technique can be used to minimize variability.

Quality control and improvement is the set of activities used to ensure that the products and
services meet requirements and are improved on a continuous basis.

Documentation of quality system are the policies, procedures, work instructions and
specifications, and records.

No, the answer is incorrect.

Score: 0
Accepted Answers:
Since variability is inherent in all processes and is a major source of defects in products, no statistical
technique can be used to minimize variability.

12)Which of the following is NOT one of the 14-point frame work for quality and productivity 1 point
improvement as suggest by Edwards Deming?

Maintain the barriers between functional areas of the business.

Create a constancy of purpose focused on the improvement of products and services.

Do not award business to suppliers on the basis of price alone, but also consider quality

Eliminate targets, slogans, and numerical goals for the workforce

No, the answer is incorrect.

Score: 0
Accepted Answers:
Maintain the barriers between functional areas of the business.

13)Juran Trilogy has three components. They are: 1 point

Quality Leadership, Improvement and Organizational Commitment

Planning, Quality Technology and Organizational Commitment

Planning, Control and Improvement

Planning, Control and Quality Technology

No, the answer is incorrect.

Score: 0
Accepted Answers:
Planning, Control and Improvement

14)Three step approaches to improving quality as suggested by Armand V. Feigenbaum 1 point

Quality Leadership, Quality Technology and Control.

Quality Leadership, Quality Technology and Organizational Commitment.

Quality Leadership, Organizational Commitment and Planning

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Total Quality Management - I - - Unit 2 - Week-1 ... https://onlinecourses.nptel.ac.in/noc18_mg39/un...

Quality Technology, Organizational Commitment and Improvement

No, the answer is incorrect.

Score: 0
Accepted Answers:
Quality Leadership, Quality Technology and Organizational Commitment.

15)Which of the following statement is FALSE? 1 point

Total quality management (TQM) is a strategy for implementing and managing quality
improvement activities on an organization wide basis.

TQM focuses on all elements of organization on quality improvement efforts.

TQM’s major focus is on customer and integrating quality goals with business goals.

All statements are FALSE.

No, the answer is incorrect.

Score: 0
Accepted Answers:
All statements are FALSE.

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