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    5 Steps To Deal With Difficult Employees

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    Josef Maria Unterberger
    The 5 steps to deal with difficult employees are: 1) recognize the problem as early as possible, 2) intervene and observe the problematic behavior, 3) have a private conversation with the employee to discuss and give examples of the behavior, 4) give the employee a chance to improve their skills with possible coaching, and 5) if the behavior does not change, terminate the employee.

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    5 Steps To Deal With Difficult Employees

    Uploaded by

    Josef Maria Unterberger
    27 views2 pages
    The 5 steps to deal with difficult employees are: 1) recognize the problem as early as possible, 2) intervene and observe the problematic behavior, 3) have a private conversation with the employee to discuss and give examples of the behavior, 4) give the employee a chance to improve their skills with possible coaching, and 5) if the behavior does not change, terminate the employee.

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    5 Steps to Deal with Difficult Employees

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    The 5 steps to deal with difficult employees are: 1) recognize the problem as early as possible, 2) intervene and observe the problematic behavior, 3) have a private conversation with the employee to discuss and give examples of the behavior, 4) give the employee a chance to improve their skills with possible coaching, and 5) if the behavior does not change, terminate the employee.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    27 views2 pages

    5 Steps To Deal With Difficult Employees

    Uploaded by

    Josef Maria Unterberger
    The 5 steps to deal with difficult employees are: 1) recognize the problem as early as possible, 2) intervene and observe the problematic behavior, 3) have a private conversation with the employee to discuss and give examples of the behavior, 4) give the employee a chance to improve their skills with possible coaching, and 5) if the behavior does not change, terminate the employee.

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    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    of 2

    5 Steps to Deal with Difficult Employees

    Summary:

    This article, written by David G. Javitch, deals with the topic human resources. It was
    published on the business-marketing.com homepage.

    We all have met difficult people. Either we pass them on the street, meet them in a
    super market or simply sit next to them in a cinema. In normal live we can accept their
    behaviour. When it comes down to work, difficult people can cause major problems.
    Here is a guideline, which shows how to deal with such persons.

    First of all it is very important, that you recognise the problem. If you ignore this
    misbehaviour, it might create a serious problem.

    Secondly intervene as soon as possible. Often the employee doesn't even recognise his
    bad manners. So try to find out the exact problem, get some feedback and personally
    observe the employee, when interacting with customers or vendors.

    The next step is to speak personally to the grouser. Describe the problem and give clear
    examples of the misbehaviour. It is very important to discuss in a private area (maybe a
    conference room) and to motivate the employee.

    After the private conversation you should give the person the chance to improve his/her
    skills. Try to minimize the negative and increase the positive aspects. Often a
    professional coach can boost someone's attitude to work.

    If the difficult employee isn't willing to change his/her behaviour at all you might have to
    terminate him/her.

    Comment:

    Due to the fact, that my parents run an enterprise with round about 35 employees I
    have an idea of how hard it is to deal with difficult persons.

    My point of view is, that a unmotivated employee can run down a whole team and
    cause a lot of troubles.

    Furthermore I think, that a worker, who is not willing to change his bad manners should
    be terminated immediately. If you don't do this as a manager, the other staff will get
    unmotivated and may leaf the enterprise.

    So don't focus too much on bad workers. Try to build up a strong team, which leads your
    project to success.

    (Mark: 3, Read on: 15.01.2011)

    Florian Lechleitner
    Group 2
    Page 1 of 2
    Term Term in context Explanation / Synonym German translation

    irritant ... difficult people can become major irritants. annoyance, irritation der Reizstoff

    harass These difficult people harass you ... annoy, stalk belästigen, nerven

    grouch ..., they can be grouchy, impolite or simply wrong. complaint, moan nörgeln, quengeln

    redeem ... value to the company and possesses redeeming qualities, ... convert, trade in ablösen, ausgleichen

    evident ... negative behaviour pattern becomes evident ... clear, obvious einleuchtend, klar

    escalate ... this problem will only escalate. rise, go up ausweiten, erhöhen

    reluctant ... are therefore reluctant to speak up when a problem arises. unwilling, not keen abgeneigt, unwillig

    inappropriate If the employee continues to deny his inappropriate behaviour, ... wrong, unsuitable unangemessen

    predicament ... has the responsibility of turning around the predicament. mess , dilemma das Dilemma

    determine ... he is aware of any ongoing issues to determine if ... resolve, conclude ansetzen, bedingen

    observe ... observe the employee interacting with customers or vendors. watch, study anmerken, betrachten

    nevertheless Nevertheless, the manager needs to continue ... however, even so dennoch, trotzdem

    allegation ... allow the employee to respond to the allegations. claim, charge die Anschuldigung

    HR HR and/or the manager need to provide specific feedback ... human resources die Personalabteilung

    terminate ..., then the employee needs to be terminated. end, finish abbrechen, aufhören

    Florian Lechleitner
    Group 2
    Page 2 of 2

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