FAQ On ATMs
FAQ On ATMs
FAQ On ATMs
The services offered may vary from bank to bank, or may depend on the capacity
of the machine to provide such services.
Q.5. Can these cards be used at any bank ATM in the country?
Ans. 5. Yes. The cards issued by banks in India should be enabled for use at any
bank ATM within India.
Q.6. What is a Personal Identification Number (PIN)?
Ans 6. PIN is the numeric password for use at the ATM. The PIN is separately
mailed/handed over to the customer by the bank while issuing the card. This PIN
has to be reset to a new PIN by the customer. Most banks force the customers to
change the PIN on the first use.
The PIN number should not be written the card, card holder etc as in such cases
the card can be misused if card is lost/stolen.
Q. 7. What should one do if he forgets PIN or the card is sucked in by the ATM?
Ans. 7. The customer may contact the card issuing bank branch and apply for
retrieval/issuance of a new card. This procedure is applicable even if the card is
sucked in at another bank's ATM.
Q. 9. Is there any minimum and maximum cash withdrawal limit per day?
Ans. 9. Yes, banks set limit for cash withdrawal by customers. The cash
withdrawal limit for use at the ATM of the issuing bank is set by the bank during
the issuance of the card. This limit is displayed at the respective ATM locations.
For cash withdrawals at other bank ATMs, banks have decided to maintain a limit
of Rs 10,000/- per transaction. This information is displayed at the ATM location.
Q. 10. Do banks levy any service charge for use of other bank ATMs?
Ans.10. No charges are payable for using other banks' ATM for cash withdrawal
and balance enquiry, as RBI has made it free under its "Free ATM access policy"
since April 01, 2009. But banks can restrict the number of such free transactions
to a maximum of five per month. For transactions beyond this minimum number
of transaction, banks charge maximum of Rs 20/- per transaction.
Q. 11. What should be done in case during the cash withdrawal process, cash is
not disbursed by the account gets debited for the amount?
Ans.11. The customer may lodge a complaint with the card issuing bank. This
process is applicable even if the transaction was carried out at another banks
ATM.
Q.12. How many days maximum would the bank require to re-credit the account
for such wrong debits?
Ans.12. As per the RBI instructions, banks may re-credit such wrongly debited
amounts within a maximum period of 12 working days.
Q.13 Are the customers eligible for compensation for delays beyond 12 working
days?
Ans.13. Yes. Effective from July 17, 2009, banks shall have to pay customers Rs
100/- per day for delays beyond 12 working days. This shall have to be credited
to the account of the customer without any claim being made by the customer.
Q.14. In case the compensation is not credited as mandated, what recourse does
the customer have?
Ans. 14. For all such complaints customer may lodge a complaint with the local
Banking Ombudsman if the bank does not respond.