Transportation Discrepancy Report (TDR)

Defense Transportation Regulation – Part II 19 October 2020
Cargo Movement
CHAPTER 210
TRANSPORTATION DISCREPANCY REPORT (TDR)
A. GENERAL
1. This chapter prescribes responsibilities and procedures for documenting and reporting
transportation discrepancies within the Defense Transportation System (DTS).
2. This chapter also provides guidance on how to submit information for use in loss and damage
prevention and reporting, adjustments to financial and inventory controls, and reissuance and
replacement of lost or damaged materials.
3. A transportation discrepancy occurs when United States (U.S.) Government (USG)-owned
material shipped via any mode of transportation (highway, rail, air, or water) by a Military
Surface Deployment and Distribution Command (SDDC)-approved Transportation Service
Provider (TSP) in accordance with DTS policy and procedure is damaged, lost, or improperly
shipped:
a. Astray Freight (see Defense Travel Regulation [DTR] Chapter 209)
b. Shortage
c. Pilferage
d. Theft
e. Damage (including consumable materials that arrive expired or unfit for consumption)
f. Vandalism
g. Material overage
h. Contract and/or accessorial services ordered but not provided
i. Non-conformance with hazardous materials (HAZMAT) shipping requirements
j. Non-delivery of material
k. Report of Shipment (REPSHIP) message not received prior to receipt of shipment
4. Important – Once a transportation discrepancy is identified, it should immediately be investigated
pursuant to local policies to document the facts surrounding the discrepancy. Receiving entities
must also determine which contract, whether Federal Acquisition Regulation (FAR)-based or
tender, was used to book the TSP that transported the USG material. Once the contract is
identified, and the exceptions listed in Paragraph A.5 below are reviewed, locate the applicable
subsection and follow the guidance:
a. Strategic Lift Contracts – If the transportation discrepancy occurred while moving material
under any of the following three Strategic Lift contracts, proceed directly to Paragraph O. No
other portion of Section 210, other than Paragraph O, is relevant to Strategic Lift
transportation discrepancies. Strategic Lift contracts include:
(1) Universal Services Contracts
(2) Multi-Modal Contracts
(3) Guantanamo Bay Contracts
b. Tenders – If the transportation discrepancy occurred while the material was in the possession
of or during transfer of possession to or from a TSP for cargo booked using the tender
process, follow only the procedures in Paragraph B through Paragraph N of this chapter.
II-210-1
Cargo Movement
5. Exceptions:
a. HAZMAT, classified material, and small package transportation discrepancies – Regardless
of what contract was used to book the TSP, follow only the procedures outlined in
Paragraph B through Paragraph N of this chapter.
b. Supply Discrepancies – If a discrepancy is entirely attributable to, or entirely caused by, the
shipper or consignor, the discrepancy should be filed as a Supply discrepancy. Supply
discrepancies include item, packaging, and documentation discrepancies. Report these type
discrepancies under official Supply Discrepancy Report (SDR) guidance contained in
Defense Logistics Manual (DLM) 4000.25-M, Defense Logistics Management System
(DLMS), Volume 2, Chapter 17, “Supply Discrepancy Reporting,” at
https://www.dla.mil/HQ/InformationOperations/DLMS/elibrary/manuals/v2/.
(1) Reporting, adjusting, and accounting for supply (item) discrepancies; preservation,
packaging packing, and supply item identification marking; or lost or damaged parcel
post shipments, including shipments under International Logistics Programs. Report
these discrepancies as an SDR using the Defense Logistics Agency (DLA) Transaction
Services Department of Defense (DoD) Web Supply Discrepancy Reporting (WebSDR)
program or the Service/Agency-sponsored SDR application for automated interface with
DoD WebSDR. The hard copy SF 364, Report of Discrepancy (ROD), Figure 210-2, is
available for exception use only and is strongly discouraged.
(2) The SDR is a tool used to report shipping and packaging discrepancies attributable to the
responsibility of the supply activity (including Government sources,
contractors/manufacturers, or vendors) and shippers, and to provide responses and
resolution.
(a) The following types of discrepancies will be reported on a SDR:
1. Improper preservation
2. Improper/excessive packaging
3. Improper packing
4. Mismatches between unique item identification on the item or packaging
marks/labels and the associated shipping notice or shipping document
5. Lost/damaged parcel post (United Sates Postal Service) shipments
6. Wrong/incorrect item received
7. Supply or product quality deficiencies under the Security Cooperation Program
8. Overage/shortage (not TSP-related)
9. Missing parts
10. Misdirected (not TSP-related)
11. Expired shelf life
12. Total non-receipt of material (not TSP-related)
13. Damaged material (not TSP-related)
14. Improper markings/labeling
15. Missing/unreadable Automated Identification Technology (AIT)
16. Non-compliant wood packing material
II-210-2
Cargo Movement
17. HAZMAT documentation discrepancies
NOTE: Transshippers may report other types of missing or improper shipment

documentation to include Special handling Data/Certification [DD Form 1387-2],
Transportation Control and Movement Document [TCMD] [DD Form 1384], and
the Shipper’s Declaration for Dangerous Goods per DLM 4000.25, Volume 2,
C17.3.2.5.1)
18. Underutilization of shipping containers
19. Other shipper-related discrepancies as appropriate
c. General Services Administration (GSA) SmartPay, GSA Purchase Card, and GSA Impact
Card – Discrepancies stemming from shipments paid for by a GSA GPC, GSA SmartPay
Purchase Card, or GSA Impact Card.
(1) GSA Government Purchase Card (GPC): If a discrepancy occurs on a shipment paid for
under the GSA GPC program, cardholders must contact the material vendor to resolve
the discrepancy in accordance with (IAW) GSA procedures. If billing adjustments do
not show up in the next month’s bill, a dispute form (Form CSQICPPPUR, Cardholder
Statement of Questioned Item) will be completed and mailed to the bank representing
the GSA GPC. Obtain the form from the bank by calling toll free at 888-994-6722.
(2) GSA SmartPay Purchase Card: If a discrepancy occurs on an order and/or shipment
paid for under the purchase card program, the cardholder must contact the responsible
vendor/transportation service provider to resolve the discrepancy.
(3) GPC purchases are highly discouraged from entering the DTS at an aerial port or a
Consolidation and Containerization Point (CCP). Improper marking, packaging, and
funding requirements will result in frustrated cargo.
(4) GPC Impact Card purchases: Ensure transportation discrepancies, regardless of value,
are documented, reported, and settled at the local level.
d. Loss and damage to personal property unless that loss and damage is property consigned to
transshipment activities for movement overseas or the discrepancies resulted from
movements by the Air Mobility Command (AMC) or the Military Sealift Command (MSC).
e. Shipments of bulk petroleum via all modes (e.g., tanker, pipeline) – See DoD Manual
(DoDM) 4140.25-M, DoD Management of Bulk Petroleum Products, Natural Gas, and Coal,
Volume II, Chapter 5, at https://www.esd.whs.mil/Directives/issuances/414025m/ for DD
Form 361 requirements.
f. Overages and shortages on single consignee SEAVANs or containers, except those booked
under a Strategic Lift contract, that were loaded at the supply source and were unstuffed by
the cargo consignee with original seals intact. Report these overages and shortages on an
SDR. Transshipment points (CCPs, ports, and breakbulk [BB] points) are not supply sources
for the purposes of this exception.
g. Dunnage and lashing gear (e.g., lumber and wood products, wire, wire rope, turnbuckles,
clips, and/or chains) other than those items identified as recoverable according to current
individual Service policy and procedures, used to fasten cargo to prevent shifting during
transportation.
h. Discrepancies that occur in the movement of material to or from on-station sites or satellite
activities using equipment assigned to a Government activity, vendor, or contractor operation.
II-210-3
Cargo Movement
i. Miscellaneous Transportation Discrepancies – For miscellaneous transportation

discrepancies, see Paragraph K.
B. THE TRANSPORTATION DISCREPANCY REPORT AND RESPONSIBILITIES
1. If a transportation discrepancy of USG material can be attributed to a TSP and the cargo was
booked using the tender process (e.g., Global Freight Management [GFM] Rate Quote,
Automation Transportation Requests, SDDC Negotiations, etc.), it must be documented in a TDR
consistent with the instructions outlined in Paragraph B through Paragraph N of this chapter and
submitted to the appropriate activities to ensure prompt resolution.
2. The purpose of a TDR is to:
a. Document loss, shortage, and damage discrepancies attributable to a TSP
b. Document the loss, shortage, or damage to Government material to support the filing of
claims against TSPs for reimbursement
c. Document the loss, shortage, or damage to Foreign Military Sales (FMS) or other Security
Cooperation Program (SCP) shipments to support filing claims against TSPs for
reimbursement
d. Document other TSP-related discrepancies, such as improper cargo blocking and bracing;
shipping paper irregularities; broken/missing seals; failure to provide transport equipment
that complies with Military Standard (MIL-STD) and/or state and federal transportation
safety regulations; and TSP-related HAZMAT marking, labeling, placarding, and
documentation errors
e. Provide proof of transportation discrepancies to facilitate necessary adjustments to affected
financial records, property, and item inventory records, and initiate item reissue and
replacement orders as required
3. The SDDC Domestic Freight Services Branch, AMSSD-OPM-MF, will:
a. Serve as the DoD TDR program manager
b. Establish and maintain procedures for transportation discrepancies involving DTS shipments
c. Assist SDDC G6 in the development, maintenance, and administration of the Discrepancy
Identification System (DIS)
d. Take necessary measures to determine the effectiveness of and weaknesses in the TDR
process and provide recommendations to DoD Components for improvement or corrective
action(s)
e. Provide data, analysis, reports, and information to DTS users to determine trends and
procedures to reduce loss and damage
f. Assist Government agencies in the TDR resolution process
g. Ensure published regulatory guidance meets the needs of the military and federal agencies
involved with the TDR program
h. Provide Transportation Officers (TO) and Receiving Officers with timely, adequate training
and assistance in the preparation and submission of TDRs
i. Provide assistance to theater CDR Area Monitoring Offices (AMO), and review and
comment on AMO implementing instructions
j. Monitor TDR actions and initiate investigative or corrective actions as required
II-210-4
Cargo Movement
k. Monitor the TDR performance of field activities that fail to respond to Requests for
Information (RFI)
l. Assist finance centers and claims offices in obtaining shipment and discrepancy information
to resolve transportation discrepancies
m. Coordinate with claims offices, TDR preparing offices, and Service/Agency headquarters as
needed to facilitate efficient adjudication of claims
4. Theater CDRs will establish an AMO that:
a. Monitors TDR actions for theater-managed transportation tenders/contracts or other
supporting contracts within its Area of Responsibility (AOR)
b. Monitors systemic problems with transportation contracts and work with respective
Contracting Officers’ Representatives to rectify problems
c. Monitors the performance of field activities that fail to answer RFIs to ensure prompt and
accurate replies
d. Provides theater-unique procedures for TDRs as required
e. Provides training, assistance, and advice
f. Assists finance centers and claims offices in obtaining shipment and discrepancy information
5. DoD Components (Services/Agencies) will:
a. Monitor subordinate activities’ compliance with the TDR program and take corrective action
as necessary to maximize program effectiveness
b. Provide Service/Agency-related policy guidance to TOs who are responsible for preparing
discrepancy reports
c. Monitor the performance of field activities that fail to respond to RFI, and take action to
ensure prompt and accurate replies in the future
d. Assist finance centers and claims offices in obtaining shipment and discrepancy information
6. TOs and Receiving Officers will:
a. Take proactive steps to identify potential lost, damaged, or astray freight. Document and
submit TDRs on all transportation discrepancies in shipments received at their activity,
including TDRs on military mobilizations and exercises, IAW TDR reporting standards.
b. Assist commercial shipping and/or receiving facilities in the filing of TDRs for DoD cargo
that was shipped from or directed by a DoD facility to a commercial facility, IAW TDR
reporting standards. If the cargo was shipped by a non-DoD agency, the Government activity
that directed the shipment should be included as a TDR addressee. If the cargo was shipped
by a contractor, the Contract Management Office (CMO) cognizant Transportation Office
should be included as a TDR addressee.
c. Respond to RFIs and any other requests within established time frames (see Table 210-1).
II-210-5
Cargo Movement
d. Report discrepancies for cargo handled within the AMC airlift system by sending the original
TDR to the last AMC aerial port that handled the freight; do not send the TDR to a finance
center. Provide an information copy to:
HQ, Air Mobility Command
ATTN: A4TC
402 Scott Drive. Unit 2A2
Scott AFB, IL 62225-5302
Commercial: (618) 229-4434; DSN: 779-4434; E-mail address: amc.a4tcp@us.af.mil
e. Provide procedures for discrepancy reporting on shipments received by off-site and tenant
activities.
f. Ensure procedures for obtaining actual repair cost statements/estimates are followed as they
apply to the activity (see Chapter 211).
g. Investigate and gather facts relating to each shipment discrepancy to support Government
claims against the responsible TSP. Notify the security and law enforcement elements upon
loss of classified/protected material or suspected forgery, or if loss, pilferage, theft, or
vandalism is readily apparent.
h. Notify the Defense Investigative Service cognizant security office of classified material
security violations according to DoD 5220.22-M.
i. Furnish documentation to support a contractor’s claim against a TSP for Free on Board
(FOB) destination shipments; use the Web-Based GFM DIS or DD Form 361, Transportation
Discrepancy Report, Figure 210-1, for this purpose.
j. Review each TDR before forwarding it to the finance center or claims office to ensure:
(1) TSP responsibility is established and supported with documented evidence (see Table
210-4 for examples of documented evidence).
(2) The amount of loss/damage is supported with documented evidence citing the actual
expense of repairing or replacing the lost or damaged material. They will use estimated
repair costs only when repairs will not be made, repairs will be delayed because of lack
of parts or backlog in the repair facility, or the damaged property must be shipped to
another facility for repair.
(3) Items shipped to the repair facility are adequately marked so the repair facility can
identify them and maintain separate repair cost records for claim action.
(4) Controls are in place to ensure action is taken on correspondence from the finance
center or claims office IAW established TDR reporting standards.
k. Ensure transportation discrepancies of less than $500 in value are documented and reported
and further settled at the local level. When the loss or damage is less than $500, file a claim
against the carrier following the procedures outlined in Figure 210-7, Local Claim Filing
Guidelines. For tracking purposes, report all classified, protected, HAZMAT, and SCP/FMS
shipment discrepancies regardless of value. Only forward claims valued at $500 or more to
the respective claims office shown in Paragraph L.
l. For SCP deliveries, U.S. Military Representatives, such as Security Assistance Officers
(SAO), perform the TDR functions of a Receiving Officer (see Appendix E and Table 210-5).
II-210-6
Cargo Movement
7. CMOs will:
a. Take proactive steps to identify potential lost, damaged, or astray freight and ensure prompt,
accurate reporting of discrepancies for inbound shipments at contractor plants
b. Respond to TDR RFIs
c. Take corrective action to prevent further discrepancies
d. Investigate each discrepancy and gather facts to support claim actions
8. Finance Centers/Claims Offices will:
a. Make final determination of liability and measure of damage
b. Investigate and respond to all TSP protests, declinations, and compromise offers pertaining to
claims filed by their office
c. Take collection action
d. Handle claims to conclusion, to include furnishing administrative reports to the U.S. General
Accountability Office and litigation reports to the U.S. Department of Justice, when required,
because of uncollectible debts, TSP bankruptcy debts, or compromise offers of $20,000 or
more
e. Provide settlement notification to reporting activities when claims are adjudicated
f. Act in an advisory capacity for locally filed claims
9. Transshipment Activities, Terminal Operations, and CCPs will prepare and distribute initial
notifications to the reporting activity, transshipment point, consignor, shipper, consignee, and
final destination (if known). If discrepancies cannot be corrected within 90 days and the
reporting activity has exhausted all “good faith” efforts to locate the owners, the report is
considered closed. The activity will then request disposition instructions from the shipper,
Inventory Control Point (ICP), or Item Manager (IM).
10. Security Assistance Implementing Agency (IA) centers or commands will advise and assist in-
country Security Cooperation Officers (SCO) regarding TDR submission for DTS-delivered SCP
shipments.
C. EXCEPTIONS
The contents of this chapter do not supersede or replace any provision found within any USG
contract. Where the provisions of this chapter conflict with any provision of any USG contract, the
provisions of the contract will apply.
D. FMS SHIPMENTS
1. TDR procedures apply to any SCP shipment made within the DTS. TDRs will be submitted IAW
Table 210-5 guidance. For any Delivery Term Code (DTC) not identified on the table, the TDR
will be worked by exception by the IA. DTC 4 and E shipments do not involve the DTS, so TDR
procedures do not apply.
2. TDR procedures apply to FMS materiel shipped to non-DoD consignees within the Continental
United States (CONUS) (e.g., FMS freight forwarders, Customer Country embassies, or facilities
identified in Notice of Availability [NOA] responses). Prepaid shipments to these destinations,
regardless of the funding source, involve a contractual relationship between a DoD/USG shipping
activity and the inland CONUS transportation service provider.
3. The consignee cannot submit claims or tracing requests directly to the TSP. As non-DoD/USG
entities, they cannot submit TDRs. For these reasons, the freight forwarder or the Country
II-210-7
Cargo Movement
Representative will report these discrepancies to the DoD shipping activity with a letter or
memorandum. The following information is required on the SCP/FMS TDR letter or
memorandum:
a. FMS Case ID
b. Bill of lading or air waybill number (provide a copy if available)
c. Date received
d. Name of carrier
e. Description of damage (attach pictures if available)
4. The shipping activity will use these SCP/FMS TDR memorandums to initiate tracers or damage
claims with the inland CONUS TSP. It is strongly recommended that the freight forwarder or
Country Representative provide a copy of the SCP/FMS TDR memorandums to the IA.
Addressing information for the U.S. Military Services IAs can be found in Appendix E, Table E-1
of this regulation. Freight forwarders or Country Representatives should contact the U.S.
Military Services IAs for guidance on the responsibility for obtaining and paying for damage.
5. All proceeds from TDR claims will be forwarded to the Customer Country’s account held at the
Defense Finance and Accounting Service (DFAS).
6. Non-transportation discrepancies will be reported under Supply Discrepancy Report procedures.
Customer countries report these discrepancies on an SDR. See 4000.25-M, Volume 2, Chapter
17, at https://www.dla.mil/HQ/InformationOperations/DLMS/elibrary/manuals/v2/.
7. The SDDC G33D Domestic Freight Services Branch will coordinate with USTRANSCOM
Acquisitions on the resolution of any FMS TDRs where the material was transported by a TSP
and booked under one of the Strategic Lift contracts outlined in Paragraph A.4.a above.
E. INSTRUCTIONS FOR PREPARING DD FORM 361 USING THE WEB-BASED GFM
DISCREPANCY IDENTIFICATION SYSTEM
The procedures described herein apply to the use of the Web-based GFM DIS. All DoD freight shipping
and receiving activities, to include the Services and DLA, are required to use this system, or a system that
exchanges data electronically with this system, to generate TDRs. TSPs are also included as system users
in order to reply to TDRs. Manual TDR preparation guidance is provided here in Chapter 210 in the
event that DIS is inaccessible due to a contested environment or transportation systems and/or installation
network failure. Manually prepared TDR packages must be entered into DIS by the TDR Preparer or
supporting Transportation Office representatives as soon as the system is back online.
1. Password Requests, Issuance, and User Support.
To access GFM, users must request an Electronic Transportation Acquisition (ETA) login ID and
password.
a. From the SDDC website, http://www.sddc.army.mil, select the “Link” tab and click the
“Electronic Transportation Acquisition (ETA) System” link.
NOTE: The ETA website is also accessible directly at https://eta.sddc.army.mil.
b. Select the GFM checkbox, and select Applications or Training.
c. Select Training for DIS Online Tutorial and webinar training. All users are encouraged to
familiarize themselves with the contents of the tutorial prior to using the system.
II-210-8
Cargo Movement
d. Help Desk Support. Live support is provided by the SDDC System Response Center 24
hours a day. They may be contacted as follows:
800-462-2176 (calls from CONUS only)
Commercial: 618 220-7332
DSN: 770-7332
E-mail: SDDC.SAFB.DPSHD@usarmy.mil
e. Prepare and upload supporting documents (such as photographs, material receipt inspection
reports, repair estimates, Financial Liability Investigations of Property Loss [FLIPL], and
copies of any manually prepared DD Form 361) to supplement the Web-based TDR action.
Table 210-4 describes the minimum supporting documentation required to file a claim against
a TSP. Ensure supporting documentation (such as a sworn statement) does not include
unnecessary Personally Identifiable Information (PII), such as Social Security Numbers.
f. The DIS User Manual is located on the GFM Home Page. Mouse over the “Online User
Manuals/Help Files” link under the blue “Training” header, and click on “Discrepancy
Identification System (DIS) User Manual” to open.
F. REPORTING PROCEDURES
1. To report a transportation discrepancy:
a. The consignee will:
(1) Notify the TSP in writing (i.e., fax or e-mail), within 3 business days from the date the
discrepancy was discovered.
(2) Prepare an Advisory Action RFI message (e-mail) IAW Figure 210-4 for classified or
protected shipments within 24 hours from the date the discrepancy was discovered.
(3) Provide a copy of a RFI to the TSP within 7 calendar days from the date the discrepancy
was discovered for a non-classified/non-protected shipment.
(4) Prepare, document, and submit a TDR for loss and/or damage claim action to the
finance center/claims office IAW instruction provided in Paragraph H, Table 210-1,
Table 210-2, and Table 210-3 of this chapter.
(5) Report astray freight recoveries using guidelines in Chapter 209.
(6) Obtain a billing adjustment/credit. A copy of the DD Form 361, Figure 210-1, will be
sent to the ICP (e.g., Defense Supply Center). The completed TDR must be provided to
the ICP to receive repair and disposition instructions. Customers must request credit
within 9 months of receipt or expected receipt of the materiel. The Routing Identifier
Code (RIC), which identifies the Defense Supply Center where the materiel originated,
is found at positions 67 to 69 of the DD 1348-1A, Figure 210-8. Make the request for
credit in the “REMARKS” section, Block 28 of the DD Form 361. Deposit credit in the
account of the requisition originator. Provisions of this subparagraph do not apply to
SCP shipments because of title/ownership transfer.
b. Transshipment activities or activities other than the consignee will:
(1) Prepare a RFI by completing Block 1 and Blocks 4 through 31. (When using DIS, the
system automatically enters the preparation date for Block 1 and the TDR number for
Block 2. Blocks 4 through 17 and Blocks 28, 29, and 31 are populated on the DD Form
361 when the TDR Preparer completes the information in the Report Identifier tab.
Blocks 18 through 27 are populated on the DD Form 361 when the TDR Preparer
II-210-9
Cargo Movement
completes the information in the Line Items tab. Appendix I provides instructions for
manual completion of the DD Form 361). Block 30 will contain the probable
responsible party for the discrepancy (e.g., TSP, transshipment activity) and will
populate with replies received in DIS.
(2) Distribute the DD Form 361. Forward original, with enclosed supporting documents, to
the consignee within 5 calendar days of identifying the discrepancy. For distribution
when using DIS, include the Consignee’s Commercial and Government Entity (CAGE)
Code, DoD Activity Address Code (DoDAAC), or Military Assistance Program Address
Code (MAPAC) or another identifying code as a TDR Addressee and annotate remarks
that adequately describe the discrepancy in the Report Identifier tab; documents
uploaded into DIS under the Supporting Documents tab will be viewable according to
User Role permissions.
(3) Maintain a file copy.
(4) Forward one copy to the TSP explaining that the TSPs response must be sent to the
consignee identified in Block 6 of the TDR (when using DIS, be sure to include the
carrier-Standard Carrier Alpha Code [SCAC] as a TDR Addressee).
(5) Send a copy to the designated AMO (when using DIS, include the AMO as a TDR
Addressee).
2. Time frames for submitting TDRs are as indicated in Table 210-1.
3. Time Limitations for Filing Claims. Government agencies will take prompt action to recover
amounts due to the United States as a result of discrepancies in delivery, IAW time limitations
established by the bill of lading (BL) or other contracts of carriage or by statute. The time limit is
based on the mode of transportation used and, therefore, TOs may find it necessary to step up
reporting and investigation of discrepancies in shipment. TOs will use Table 210-2, Time Limit
to File TDR for Claims Action, to determine whether there is a reduced timeline for submission
of a TDR for claim action.
4. TDR reporting requirements for claim action:
a. Report all discrepancies in DoD shipments valued at $500 or more. For ocean movement,
report all discrepancies valued at $1,000 or more (see Paragraph I). For air shipments, see
Paragraph J.
b. For tracking purposes, report all classified, protected, HAZMAT, and SCP shipment
discrepancies regardless of value. Only forward claims valued at $500 or more to the
respective Claims Office shown in Paragraph L.
c. Shipments valued at under $100 do not require claims action, except classified, protected, and
SCP shipments of any value. For reporting miscellaneous transportation discrepancies that
do not result in a claim, refer to Paragraph H.
d. When a response to an RFI or other investigation indicates the actual value of the discrepancy
is less than $500, TDRs may be processed at the local level and locally established claims
procedures will be used. (See Chapter 211 on how to determine the cost of a transportation
discrepancy.) If the TSP declines the claim at the local level, forward the claim with the DD
Form 361, and all supporting documentation for assistance by the finance center or claims
office. Provisions of this paragraph do not apply to SCP shipments.
e. Forward all TDRs valued at $500 or more to the finance center or claims office for claim
action. If the property value is less than $500 and the claim cannot be settled at the local
level, or there is a question of proper law or disposition, forward the claim to the finance
II-210-10
Cargo Movement
center or claims office for action and contact them via email or telephone for follow-up
action. Proceeds obtained for SCP shipment discrepancies will be forwarded to the Customer
Country’s account at DFAS.
(1) Claims settlement: Upon receipt of settlement from the TSP, submit the settlement
(claims) check to the finance office or Service or Agency designated location using the
DD Form 1131, Cash Collection Voucher, Figure 210-3.
(2) Funds credit: Pursuant to 10 USC §2636, for deductions from TSPs because of loss or
damage to material in transit, all monies collected from TSPs for loss and damage
claims must be credited to the fund or appropriation from which the same or similar
material will be purchased. For damages, funds may be returned to the account from
which repair costs are paid. If the original purchase was made using industrial operating
funds/stock funds, any monies recovered can be credited to that fund at any time. If the
original purchase was made using appropriated funds, recovered monies can only be
returned to that appropriation as long as it is still active; after the appropriation has
expired, recovered funds must be returned to the General Treasury.
f. GSA does not require reporting of discrepancies of a certain value, nor does GSA impose a
minimum amount for processing discrepancies. GSA bills at the time of shipment and leaves
it to the discretion of the Agencies to determine when recovery of their funds warrants the
effort of processing a discrepancy report and claim.
5. Changing or cancelling a manually prepared TDR. Use the original copy of the DD Form 361 or
DIS as follows:
a. To change a manually prepared TDR, write the word “REVISED” on the front, top, and
bottom of the form; draw a line through the old information and legibly print the corrected
information. In Block 28, state the reason for the TDR change. Sign and date the change
notation, and forward to the original addressees. For a TDR prepared in DIS, follow DIS
User Manual instructions for Recalling a Discrepancy Report, and then make your changes
and resend it.
b. To cancel a manually prepared TDR, write the word “CANCELLED” on the top and bottom
of the form. In Block 28 or Block 36, type the reason for cancellation. Sign and date the
cancelled notation and forward it to the original addressees. For a TDR prepared in DIS,
follow DIS User Manual instructions for Cancelling a Discrepancy Report.
G. USE THE DD FORM 361 (WHICH WILL BE POPULATED AUTOMATICALLY
THROUGH THE USE OF DIS)
1. Issue an RFI to the TSP for every documented transportation discrepancy.
2. Request information (from any source) to resolve a discrepancy (e.g., request pricing data from
shipping activity or ICP).
3. Reply to an RFI.
4. Change or cancel a previously issued TDR.
5. Request disposition instructions from the IM and request credit.
6. Support claims against TSPs and contractors.
7. Support recovery of unearned transportation charges for services ordered but not provided; send
one copy to claims/finance center.
8. When an international ocean TSP is suspected or known to be responsible for a loss, shortage, or
damage, follow the procedures in Paragraph I.
II-210-11
Cargo Movement
H. REPORTING REQUIREMENTS
1. When a shipment discrepancy is identified, the actions taken differ depending on the type of
discrepancy, value of the material discrepancy, mode of transportation, and the activity finding
the discrepancy. Discrepancies in classified or protected material, as well as Arms, Ammunition,
and Explosives (AA&E) shipments (regardless of classification), require reporting procedures
that are slightly different from other cargo shipments. TDRs are important for SCP shipments
because they provide needed documentation for Customer Countries to submit insurance claims.
This is over and above proceeds obtained from TSPs. Not all countries, however, purchase
insurance.
2. Advisory Action and RFI.
a. If a discrepancy is found in a classified, protected, or AA&E shipment, notify the nearest TO
by telephone upon discovery.
(1) The TO or designated agent notifies the TSP or contractor, DTTS and the local security
office and records the name(s) and position(s) of all individuals contacted.
(2) Regardless of the value of the shipment, within 24 hours after the discovery of a
discrepancy, the TO must notify the appropriate addressees listed in Paragraph L by e-
mail. When a theft or loss of narcotics or controlled substances is involved, notify local
law enforcement.
(3) The sample e-mail, Figure 210-4, is prepared with line numbers corresponding to Blocks
1 through 31 of the DD Form 361. Block 28 is used if more information is needed or if
a particular addressee is to take action.
(4) Distribution of the RFI Advisory Message:
(a) Consignor. If shipped by a non-DoD agency, send it to the Government activity
that directed the shipment. If shipped by a contractor, send to the CMO cognizant
Transportation Office. For shipments administered only by Defense Contract
Management Agency (DCMA), send requests to the DCMA Transportation Group
Mailbox, Transportation.Division@dcma.mil, or the in-the-clear address per
Paragraph M.1.g. All other TDRs will be sent to the DoD agency who issued the
shipping documentation/instructions to the vendor. For TDRs prepared in DIS, add
the Consignor DoDAAC as a TDR Addressee while in the Report Identifier tab.
(b) Consignee. If the discrepancy is discovered in transit. For TDRs prepared in DIS,
add the Consignee CAGE Code, DoDAAC, or MAPAC or another identifying code
as a TDR Addressee while in the Report Identifier tab.
(c) Designated AMO. For TDRs prepared in DIS, add the AMO in accordance with
Paragraph L.2 and the DIS User Manual instructions for TDR Addressee.
(5) If an activity other than the consignee discovers the discrepancy, the consignee remains
ultimately responsible for final TDR preparation. The activity that discovers the
discrepancy must prepare an Initial Notification TDR and include a statement in the
Remarks section (Block 28) of the Advisory or RFI message requesting all action
responses will be sent to the consignee listed in Block 6. Ensure the statement “Initial
Notification” is included in Block 28.
(6) Classified or protected cargo will not be released to the TSP or any unauthorized
personnel for repair or salvage. Property that is designated SECRET or
CONFIDENTIAL and narcotics will not be released to the TSP regardless of the extent
of damage.
II-210-12
Cargo Movement
(7) Responding to the Advisory or RFI Message. All action addressees must answer the
Advisory or RFI Message within 3 business days of the date the RFI was received on a
classified or protected shipment or 7 calendar days for unclassified/unprotected
shipments. Even if an action addressee has no information concerning the discrepancy,
a negative reply is required. After all answers are received, the consignee attempts to
resolve the discrepancy. If the discrepancy cannot be resolved, complete the TDR and
forward as appropriate.
(8) Unanswered Advisory or RFI TDR. If a response is not received by the close of
business on the seventh day, the TO sends a “Non-response” TDR to remind action
addressees that a reply is mandatory. The subject of the TDR will be “RFI Follow-up”
and the body of the message states: “Answer not received by required deadline.” The
consignee sends a copy of this tracer to the AMO of the action addressee. For Air Force
RFIs, send a copy to the Major Command (Air Force) (MAJCOM) of the consignee.
The consignee does not wait for a reply to the late notice, but continues with actions as
required. When using DIS, the TDR Preparer will reply to their own TDR by following
instructions in the DIS User Manual for Replying to a Discrepancy Report and ensuring
they select the appropriate TDR Addressee from the drop-down and annotate “Answer
not received by required deadline” in the Reply field.
(9) Resolved Advisory or RFI TDR. If the discrepancy is resolved within 30 calendar days
from the date it was discovered, cancel the Advisory and RFI message. Send the
message cancelling the TDR to each addressee that received the original message
reporting the discrepancy. When using DIS, follow instructions in the DIS User Manual
to cancel the TDR.
(10) Unresolved Advisory and RFI TDR. If the discrepancy is not resolved, the consignee
will issue a DD Form 361, regardless of the cost of the discrepancy, no later than 30
calendar days after the discrepancy was discovered for claim action against the TSP.
When using DIS, follow instructions in the DIS User Manual for Reviewing Replies and
Sending to Claims.
(11) Assembling the TDR Package. The DD Form 361 is the source document for claim
action against the TSP and, depending on the Service or Agency policy, for the IM to
reissue material, issue credits, or provide disposition and repair instructions. These
actions will likely be successful if the TDR is supported with documented facts and firm
evidence that establish TSP liability and the actual amount of the Government’s loss.
Table 210-4 lists the documents required to support the TDR for claim action.
(12) Forwarding the TDR Package. The procedures for forwarding a TDR package depend
on which party is at fault and whether claim action is necessary. Distribution follows:
(a) Forward one copy, without attachments, to the consignor.
NOTE: SAOs submitting TDR packages for SCP shipments will usually not send
this copy.
(b) Maintain one copy of the TDR package.
(c) For SCP TDRs, send one copy of the TDR, without attachments, to the Security
Assistance Agency that administers the SCP for the DoD IA that generated the
affected shipment.
(d) When using DIS, the system automatically determines which documents are visible
to the recipient based on user role permissions. TDR Preparers must ensure they
follow Table 210-4 for guidance on which documents and/or media to upload into
II-210-13
Cargo Movement
DIS, and ensure the proper recipients have been added as TDR Addressees. DIS
stores the DD Form 361 and all supporting documentation.
(13) Guidance for completing the DD Form 361. The consignee will complete Blocks 1
through 31 of the DD Form 361. When using DIS, the system will automatically date
and assign a report number to the TDR; the Preparer must have already completed all
the fields under the Report Identifier and Line Items tabs, and follow instructions for
reviewing replies and forwarding the TDR to a claims office (found in the DIS User
Manual). Most of the information needed to fill out the DD Form 361 is available from
the Advisory or RFI TDR. In addition, complete Blocks 32 through 38 (Part II of the
DD Form 361) for claim action against the TSP. TSP claims will be filed by the finance
center or claim office whose fund citation is annotated on the Appropriation Chargeable
(Block 24) of the BL. Contractor claims will be filed by the Government activity that
administers the contract. Information contained in Part II of the DD Form 361 will not
be disclosed to the TSP or contractor. (See Figure 210-1.)
(a) If Outside CONUS (OCONUS), forward one copy of the DD Form 361 to the
AMO.
(b) Distribute other copies as required by Service or Agency identified in Paragraph L.
b. Non-Classified or Non-Protected Shipments. When a TSP delivers a shipment and pilferage,
theft, damage, or vandalism is apparent, the consignee must notify the TSP in writing by the
most expedient means possible (i.e., fax, e-mail) within 3 business days of discovery. TSP
has the right to inspect the shipment within 7 calendar days from the date of notification. If
the TSP waives inspection, record the person’s full name, title, and date of the waiver.
(When using DIS, check the appropriate block under the Part II tab and annotate POC
information in the Remarks field). When a TSP waives inspection, the Government must
perform an inspection to determine the extent and cause of the damage. (When using DIS,
check the appropriate block under the Part II tab and annotate inspection information in the
Remarks field).
(1) Describe the specific details of the inspection (to include what was checked; what, if
anything, was found; and to what extent the cargo was discrepant) in Block 36 (or in the
Remarks field under the Attachments header in the Part II tab when using DIS). The
information gathered will aid in the resolution of the discrepancy or provide the
necessary data for the completion of a TDR package, which will be the basis for a claim.
(2) Do not enter pre-shipment value of the item or the cost of repairs (Block 27) of the DD
Form 361 on the copy of the RFI that is provided to the TSP.
NOTE: When using DIS, this information is entered under the Line Items tab and will be
viewable but not editable according to Carrier User Role permissions.
(3) If the consignee receives an Initial Notification DD Form 361 from another activity, the
shipment will be checked for additional discrepancies. Consignees must monitor their
dashboards in DIS on a regular basis to check for TDRs received in that manner.
(a) The consignee will file any Initial Notification DD Form 361 received from another
activity with a copy of the consignee-prepared RFI, to be retained as evidence in
the event that the discrepancy is not resolved. When using DIS, the system
automatically stores all TDRs (and associated supporting documents that have been
uploaded) that have not been cancelled.
(b) The consignee must initiate a DD Form 361, checking the RFI Block, listing the
addresses in Blocks 3 and 4 and copying the rest of the information from the Initial
II-210-14
Cargo Movement
Notification DD Form 361. When using DIS, the consignee will reply to TDRs
that are showing in their DIS Dashboard in Awaiting Reply status according to DIS
User Manual instructions and ensure any additional discrepancies discovered are
annotated in the Reply field.
(c) Send the RFI to any parties that may have information to help resolve the
discrepancy. When using DIS, TDR Preparers must include the CAGE Code,
DoDAAC, MAPAC, or SCAC or another identifying code for those parties as TDR
Addressees in order for them to be able to view and reply to the TDR.
1. Always notify the TSP in writing (TSP copy of the RFI) of any discrepancy.
Do this within 3 business days after the discrepancy is found, or when a
reasonable delivery time has passed and none of the shipment has been
delivered.
2. Send the RFI to the consignor for pricing information for the discrepancy when
it is not available.
3. Forward a copy of the RFI to any other activity from which information is
being requested.
4. Send the RFI to the TO at the CMO if the shipper is a DoD contractor. For
DCMA administered shipments, send the request to the DCMA Transportation
Group Mailbox: Transportation.Division@dcma.mil or in the clear address per
Paragraph M.1.g. All other TDRs will be sent to the DoD agency who issued
the shipping documentation/instructions to the vendor.
5. Send a copy to the AMO for OCONUS shipments.
6. File the original DD Form 361 RFI in a suspense file for 30 calendar days to
give the TSP and other action offices time to investigate and resolve the
discrepancy. Do not send a copy of the DD Form 361 RFI to the finance center
or claims office. During this time, the reporting activity will be collecting
supporting documentation for the TDR package. The 30 calendar days are
counted from the date the discrepancy was discovered.
7. When using DIS, record, save, and upload any correspondence related to the
TDR that is not already annotated in any replies or remarks.
c. Unanswered DD Form 361 RFI. If no response is received by the close of business on the
seventh day for a non-classified/non-protected shipment, the TO sends a “Non-Response”
TDR to remind action addressees that a reply is mandatory. The subject of the TDR will be
“RFI Follow-up” and in Box 28 of the TDR, insert: “Answer not received by required
deadline.” The consignee sends a copy of this tracer to the responsible AMO. For Air Force
RFIs, send a copy to the MAJCOM of the consignee and non-respondent. When using DIS,
the TDR Preparer or preparing office replies to their own TDR by going to the Reply tab and
selecting the TDR Addressee that failed to respond from the drop-down. They must annotate
“Answer not received by required deadline.” in the Reply field. The Preparer must then send
an additional copy of the TDR to the parties that failed to respond (and the responsible AMO
for Air Force RFIs) IAW DIS User Manual instructions.
d. Actions for Resolved and Unresolved Discrepancies.
(1) Resolved discrepancies. If the discrepancy is resolved within 30 calendar days from the
date it is discovered, the TDR DD Form 361 is cancelled as indicated in Paragraph
F.5.b. Send a copy of the TDR DD Form 361 to the TSP and all activities that received
II-210-15
Cargo Movement
a copy of the RFI. When using DIS, there is no further action required after canceling
the TDR.
(2) Unresolved discrepancies. If the discrepancy is not resolved within 30 days from the
date the discrepancy was discovered, initiate claim action. For claims valued at $500 or
more, send the DD Form 361 with supporting documentation to the claims office. For
claims valued at less than $500, locally established claims procedures will be used.
When using DIS, follow instructions in the DIS User Manual for reviewing replies and
sending to the Claims Office. If necessary, the TDR Preparer or preparing office may
need to reply to their own TDR by going to the Reply tab and selecting the TDR
Addressee that failed to respond from the drop-down and then annotating “Answer not
received by required deadline” in the Reply field prior to forwarding it to the Claims
Office.
e. Guidance for Completing the TDR (DD Form 361):
(1) The consignee will check the “RFI” block only when the DD Form 361 is being used
exclusively to request additional information to resolve the discrepancy or support the
freight claim.
(2) Refer to Paragraph K for “Miscellaneous Problems” type TDRs.
(3) Check the “Astray Freight” block when the DD Form 361 is being used exclusively for
resolution of astray freight discrepancies.
(4) If evidence indicates that AMC is responsible for the discrepancy, complete only Blocks
1 through 28, and 30 through 31. Data for Blocks 10, 15, 16, 19 and 27 may not be
available.
(5) Most of the information needed to fill out the DD Form 361 is available from the Initial
Notification or the RFI. Part II of the DD Form 361 (Blocks 34 through 38) will be
completed by the consignee and will be used as supporting documentation for formal
claims filed against the TSP or contractor. Information contained in this part will not be
disclosed to the TSP or contractor. Do not disclose the information contained in Part II
of the DD Form 361 to the TSP or contractor. When using DIS, the Part II tab will not
be visible to the TSP or contractor.
f. Instructions for Completing a TDR Document are shown in Table 210-3.
g. Assembling the TDR Package. The DD Form 361 is the source document for claim action
against the TSP and, dependent on Service or Agency policy, for the IM to reissue material,
issue credit, or provide disposition instructions for astray freight and repair of damaged DoD
shipments. These actions will be successful if the TDR is supported with documented facts
and firm evidence that establish TSP liability and the actual amount of the Government loss.
If evidence indicates that AMC is responsible for the discrepancy, supporting documents are
not required.
h. Supporting Documents. Table 210-4 lists supporting documents that are required for
development of the TDR package.
i. Forwarding the TDR Package.
(1) The procedures for forwarding a TDR package depend on which party is at fault and
whether claim action is necessary.
(a) If an ocean carrier is known or suspected to be at fault, the TDR package is
forwarded according to procedures in Paragraph I.
II-210-16
Cargo Movement
(b) If shipment was moved under FOB Destination terms, forward the TDR package
for claim action to the responsible CMO.
(c) If a non-DoD Agency made the shipment, send the TDR package to the
Government activity that directed or arranged for the shipment (except GSA). (See
Paragraph L.3.h.)
(d) If the shipment contains personal property and is being transported by AMC and/or
MSC, send a copy to the final consignee marked “For member/employee to give to
the proper claims office when filing their claim.”
(e) If evidence indicates that the Government is responsible for the discrepancy, do not
send the TDR to the finance center or claims office since funds will not be
recovered. However, it is important to file these TDRs to enable monitoring and
evaluation of performance.
(f) If a claim against the TSP is intended, forward the TDR package to the finance
center or claims office. (See Paragraph L.3.)
j. The following distribution applies to all conditions listed above:
(1) Forward one copy, without attachments, to the consignor. When using DIS, include the
consignor as a TDR Addressee under the Report Identifier tab.
(2) Maintain one copy with attachments for consignee file. When using DIS, the system
automatically retains TDRs and supporting documentation.
k. Distribute copies, as required, to the Service or Agency listing in Paragraph L.3.
I. WHEN AN OCEAN CARRIER (OR AGENT) IS KNOWN OR SUSPECTED TO BE AT
FAULT
1. If the transportation discrepancy occurs while the material was shipped by a TSP booked under a
Strategic Lift contract, follow only the procedures outlined in Paragraph O below.
2. Consignees will:
a. Prepare the TDR package
b. Send the Advisory TDR and supporting documentation to the SDDC Transportation Brigade,
Ocean Cargo Clearance Authority (OCCA), Quality Assurance Office (QA) immediately for
classified or protected shipments, or within 7 calendar days for non-classified or non-
protected shipments
c. Maintain one complete copy of the TDR package for the official file
d. Send one copy of each DD Form 361 without attachments to:
(1) The GFM/ETA database, where the capability exists (this is automatic when using DIS)
(2) The responsible AMO
e. Send an information copy, without attachments as required by the sponsoring Service or
Agency (see Paragraph L; when using DIS, include the AMO by using the TDR Addressee
Search function)
f. If the discrepancy is resolved, follow the procedures outlined in Paragraph F.5.b to cancel the
TDR.
3. SDDC Transportation Brigade, OCCA, QA will:
a. Monitor TDR actions within its scope of responsibilities
II-210-17
Cargo Movement
b. Provide training assistance and advice, as needed

c. Assist the USTRANSCOM Acquisition Directorate (TCAQ) and HQ SDDC in obtaining
shipment and discrepancy information to resolve transportation discrepancies.
NOTE: If shipments have significant damage, the cargo must be assessed and evaluated by an
expert to determine whether the equipment is worth the cost of onward movement to the ultimate
consignee or is beyond economical repair and should be salvaged or disposed of IAW DoD
guidelines.
4. The SDDC Domestic Freight Services Branch or AMO will:
a. Monitor TDR actions within its scope of responsibilities
b. Provide training assistance and advice, as necessary
5. Additional Information Regarding Ocean Movement Claims:
a. For ocean cargo, the consignee should notify the TSP of the discrepancy within 3 business
days of discovery. The carrier representative has 7 calendar days after notification to inspect
the cargo. If the carrier waives their right to inspect, this information will be annotated on the
DD Form 361.
b. Request tracer action on shipments that have not arrived within 14 days of the required
delivery date (RDD). If the carrier is unable to locate the shipment, submit the carrier
response as supporting documentation for the TDR.
c. Ensure Blocks 15 and 16 are annotated with the carrier contact information.
d. If a unit suspects a fraudulent proof of delivery, contact the military investigative authorities.
Provide the military authority point of contact information so the claims office can get a copy
of the report.
NOTE: Do not release military investigative reports to the carrier, as they may contain
sensitive information.
e. Only USTRANSCOM TCAQ can negotiate contract sealift claims.
f. For ocean movement, TDRs valued at less than $1000.00 per shipment are documented,
reported, and further settled at the local level. (See Figure 210-7.)
g. To check on the status of a TDR, log in to your DIS Home Page or contact the SDDC
Domestic Freight Services Branch at usarmy.scott.sddc.mbx.hq-loss-damage-
reporting@mail.mil.
J. SHIPMENTS MOVING VIA AIR
NOTE: If the transportation discrepancy occurs while the material was shipped by a TSP booked
under a Strategic Lift contract, follow only the procedures outlined in Paragraph O below.
1. AMC Shipments.
a. In the event a shipment is damaged within the AMC airlift system, the following actions will
take place:
(1) When only the package/container is damaged, the operations officer will arrange with
the appropriate activity to have the shipment repacked, marked, and labeled, as required.
(2) If the contents are damaged, AMC aerial port personnel will frustrate the shipment to the
Customer Service Branch (CSB)/Air Clearance Authority (ACA), or equivalent
authority. The AMC aerial port will initiate a DD 361 within 5 duty days advising the
degree of damage and requesting disposition instructions from the shipper.
II-210-18
Cargo Movement
(3) In addition to distribution for transshipment points, a copy will be sent to the last AMC
aerial port that handled the freight, and HQ AMC A4TC.
b. In the event a shipment is lost within the AMC airlift system, the following action will take
place:
(1) AMC will initiate tracer action, which includes a message to the consignee requesting
acknowledgment of receipt or non-receipt of cargo. If the shipment is not located in the
AMC airlift system within 15 workdays, it is considered to be a lost shipment.
(2) The station originating the tracer initiates a DD 361 regardless of dollar value. Include
these statements in the remarks block: “Shipment could not be located in the AMC
airlift system and has been declared lost” and “consignee confirms that shipment was
not received”. The TDR will be sent to the shipper, consignor, HQ AMC A4TC and
consignee.
c. Agencies reporting damaged shipments moved via AMC airlift will not send a copy of the
TDR to a financial center. A copy will be sent to AMC at:
HQ, Air Mobility Command
ATTN: A4TC
402 Scott Drive. Unit 2A2
Commercial: 618 229-4434; DSN: 779-4434
E-mail address: amc.a4tcp@us.af.mil
2. Commercial Contracted Air Shipments: Next Generation Delivery Services (NGDS)
international contracts, and Global Heavyweight Service (GHS).
a. Prepare the TDR IAW Paragraph H above. In addition, the consignee must file a claim
against the carrier using the carrier’s claims forms in order to be compensated.
b. Claims forms and completion instructions can be obtained from either the local carrier’s
representative or on the carrier’s web page. It is imperative the carrier receive the claim on
their form(s) within 30 calendar days of the contractually required delivery date. Unless the
shipper declares a higher value for carriage liability on the shipment documentation and pays
a commensurate surcharge, the contractor's liability will be limited to the lesser of the actual
value of the cargo, or the amount determined IAW the Montreal Convention of 1999. In
addition, for lost shipments, include reimbursement for the unearned transportation charges.
NOTE: NGDS shipper-initiated credits for unearned transportation charges. When an
initiated credit is requested by the shipper within 30 days of the contractually required
delivery date, the contractor either will not bill or will credit the agency or organization finance
offices for those shipments that do not meet the delivery guarantee.
3. International Air Tenders.
a. Prepare the TDR IAW Paragraph H. In addition the consignee must file a claim against the
carrier using the carrier’s claims forms in order to receive compensation.
b. Claims forms and completion instructions can be obtained from either the local carrier's
representative or on the carrier's web page. It is imperative the carrier receive the claim on
their form(s) within 30 calendar days of the contractually required delivery date. Unless the
shipper declares a higher value for carriage liability on the shipment documentation and pays
a commensurate surcharge, the contractor's liability will be limited to the lesser of the actual
value of the cargo, or the amount determined IAW the Montreal Convention of 1999.
II-210-19
Cargo Movement
4. Domestic Air Tender.

a. Prepare the TDR IAW Paragraph H.
K. MISCELLANEOUS TRANSPORTATION DISCREPANCIES
1. Do not select “Miscellaneous Problems” as a TDR type. These TSP-related discrepancies cause
problems for the TO, in-checker, inspector, and others involved in timely, proper movement of
cargo. However, because they do not show a direct cost to the Government, they usually will not
result in a claim against a TSP or contractor. Reporting these discrepancies on a TDR provides
data for the loss and damage prevention program. The following TSP-related discrepancies will
be reported under the GFM Carrier Performance Module (CPM) (Chapter 207) process:
a. Broken, missing, or improper seals used on a shipment
b. Improper loading, stowing, handling, blocking, or bracing of shipment
c. Improper blocking, bracing, placarding, or labeling of HAZMAT shipment
d. Improper, incomplete, or missing documentation of HAZMAT shipments
e. Transportation Facilities Guide (TFG)/related instructions not followed
f. Improper marking or missing label(s)/AIT (e.g., active Radio Frequency Identification
[RFID])
g. Other TSP-related discrepancies as appropriate.
L. TDR DISTRIBUTION AND ADDRESSES
The following paragraphs contain addresses and distribution information for the SDDC Operations
Center, AMOs, Services, Agencies, IMs, Finance Centers, and Claims Offices (NOTE: When in DIS,
use the TDR Address Search function to add TDR addressees) :
1. SDDC Operations:
SDDC Domestic Freight Services Branch
ATTN: AMSSD-OPM-MF
1 Soldier Way
E-mail address: usarmy.scott.sddc.mbx.hq-loss-damage-reporting@mail.mil
2. AMOs.
a. United States Southern Command.
(1) USSOUTHCOM J4
9301 NW 33rd Street
Doral, FL 33172
Paul Loch: paul.loch1@hq.southcom.mil
b. United States European Command.
(1) HQ USEUCOM
ECJ4-EDDOC-ICTB, UNIT 30400
P. O. Box 1000
APO AE 09128
Message address: DIR ITTD SDDC EUROPE VAIHINGEN GE//MTEEU-ITT-I//
II-210-20
Cargo Movement
(2) Headquarters, United States Air Force Europe (USAFE)

USAFE/A4RT
Unit 3050, Box 10
APO AE 09094-5010
E-mail address: USAFE.A4RD2@ramstein.af.mil
Commercial: 011-49-6371-47-6327
DSN: 314 480-6327
Message address: HQ USAFE RAMSTEIN AB GE//A4RT//
(3) For Ocean Movement
SDDC 598th U.S. Army Transportation Brigade
ATTN: Quality Assurance
Unit 6713, Box 168
APO AE 09709
E-mail address: usarmy.rotterdam.598-trans-bde.mbx.598th-quality-assura@mail.mil
Commercial: +49 (0) 6111435525336
DSN: 314-552-5336
c. United States Africa Command.
(1) ACJ4-ADDOC, HQ AFRICOM
ATTN: UNIT 29951
J4 ADDOC
APO AE 09751
E-mail address: africom.stuttgart.acj43.mbx.j4352-addoc-sustainment@mail.mil
ATTN: Quality Assurance
Unit 6713, Box 168
APO AE 09709
E-mail address: usarmy.rotterdam.598-trans-bde.mbx.598th-quality-assura@mail.mil
Commercial: 0031 10 4592384
DSN: 314-362-2384
d. United States Pacific Command.
(1) Army:
Commander, U.S. Army Pacific
ATTN: APLG
Ft. Shafter, HI 96858
Message address: CDRUSARPAC FT SHAFTER HI//APLG//
(2) Army Alaska:
Commander, 6th Infantry Division (L)
ATTN: AFVR-DL-TF
Fort Richardson, AK 99505-5700
Message address: CDR6THINFDIV L FORT RICHARDSON AK//AFVR-DL-
TF//
II-210-21
Cargo Movement
(3) Navy:
Commander, U.S. Pacific Fleet (N40T)
Makalapa Drive, Pearl Harbor, HI 96860
Commercial: 808-471-9876; DSN: 471-9876
E-mail address: frank.veninger@navy.mil
Message address: COMPACFLT PEARL HARBOR HI//N40T//
(4) Air Force:
HQ, Pacific Air Force
ATTN: A4RD
25 E Street, Suite J304
Joint Base Pearl Harbor-Hickam AFB, HI 96853
DSN: 315 449-4192
Fax: 315 449-3686
E-mail address: pacaf.a4rd@us.af.mil
Message address: HQ PACAF HICKHAM AFB HI//A4RD//
(5) Marine Corps:
Commanding General, FMFPAC Hawaii
ATTN: Chief of Staff, G-4/SMO/DMO
Box 64118
Camp H. M. Smith, HI 96861-4118
Message address: COMMARFORPAC//G-4/SMO/DMO//
352 Santos Dumont Avenue Building 204
Wheeler AAF,
Schofield Barracks, HI 96857
Commercial: 808-656-6920
DSN: 315-456-6920
e. United States Central Command.
OCCA SWA CDR 831st Trans Bn
NSA-SWA, Juffair PSC 451, Box
650 FPO AE 09834-2800
E-mail address: OCCASWAQA@kuwait.swa.army.mil
DSN: 318-439-6638
Commercial: 00973-17-85-6638
Fax: 318-439-6443
II-210-22
Cargo Movement
3. Service and Agency Distribution.

a. Army.
(1) Finance Center or Claims Office (CONUS commercial shipments only). When the
appropriation shown on the BL begins with “21” or if the Transportation Account Code
(TAC) begins with an “A”, forward TDRs to:
Defense Finance and Accounting Service (DFAS)
Indianapolis Center
ATTN: DFAS-IN-JFNCC
8899 East 56th Street
Indianapolis, IN 46249-0650
Commercial: 317 212-3035; DSN: 699-3035
For OCONUS claims, contact the AMO for information.
(2) Additional Army Distribution Requirements. Include National Inventory Control Point
(NICP)/ICP for reporting purposes. Use installation supply officer or Military Standard
Requisitioning and Issue Procedures (MILSTRIP) document data to assist in
determining correct IM.
(a) Commander
U.S. Army Joint Munitions Command (JMC)
ATTN: AMSJM-TT
Rock Island, IL 61299-6000
(All Army Ammunition Plants and Arsenals under this Command)
(b) Commander
U.S. Army Communications and Electronics Command (CECOM)
ATTN: AMSEL-LC-MMD-DT
Fort Monmouth, NJ 07703-5000
(c) Commander
U.S. Army Aviation and Missile Life Cycle Management Command (AMCOM)
ATTN: AMSMI-LC-MM-D
Redstone Arsenal, AL 35809
(Redstone Arsenal under this Command)
(d) Commander
U.S. Army Tank-Automotive and Armaments Life Cycle Management Command
(TACOM-LCMC)
ATTN: AMSTA-LC-CIAT
Warren, MI 48397-5000
(e) Commander
U.S. Army Test and Evaluation Command (ATEC)
ATTN: AMSTE-LG-S
Aberdeen Proving Ground, MD 21005-5055
(TECOM is not an NICP but requires copies of TDRs its subordinate TOs prepare)
(f) Commander
U.S. Army Medical Material Agency
ATTN: TRANS
Fort Detrick, MD 21701
II-210-23
Cargo Movement
(All medical material units under this Command)

(g) Commander
U.S. Army Soldier Biological Chemical Command
ATTN: AMSSB-RIM-L (N)
Kansas St., Bldg 3 Room 129
Natick, MA 01760
(3) Additional required distribution to Army primary sources of supply:
(a) Army Sources of Supply and NICP for Army-managed items. RICs are located in
record positions 67 through 69 of the DD Form 1348-1A, which accompanies, is
attached to, or is within the shipment.
(b) Army Secondary Item Control Activities for non-Army-managed items.
(4) For all shipments with shortages, partial loss, damage, theft, or pilferage, ensure that a
copy of the DD Form 361, Figure 210-1, is furnished to the consignee’s stock control
activity or requisitioner (copy to both the activity and requisitioner, when different
offices).
b. Navy.
(1) For CONUS commercial shipments only, when the TAC begins with “N” or in cases
where a Line of Accounting (LOA) is used, the gaining agency is 17 and the
appropriation chargeable is not 1105, 1106, 1107, 1108, or 1109, or the gaining agency
is “97” and the sub-head starts with an “N”, forward TDRs to:
Indianapolis Center
ATTN: DFAS-IN-JFNJA
Commercial: 317-212-3035; DSN: 699-3035
For OCONUS claims, contact the AMO for information.
(2) For OCONUS commercial shipments, forward TDRs to servicing finance center.
(3) Additional Navy Distribution requirements:
(a) For TDR involving ammunition and explosives, forward TDRs to:
Commanding Officer
Naval Ordnance Safety and Security Activity
3817 Strauss Avenue, Indian Head, MD 20640-5151
Commercial: (301) 744-6066; DSN: 354-6066
E-mail: Mario.Harley@navy.mil
(b) For all shipments with shortages, partial loss, damage, theft, or pilferage, ensure
that a copy of the DD Form 361 is furnished to the consignee’s stock control
activity or requisitioner (copy to both when different).
II-210-24
Cargo Movement
c. Air Force.
(1) Finance Center and Claims Office (CONUS commercial TSP shipments only). When
the appropriation shown on the BL begins with “57” or if the TAC begins with an “F”,
forward TDRs to:
Commander
Indianapolis Center
ATTN: DFAS-IN-JFNCC
Commercial: 317-212-3035; DSN: 699-3035
Distribution Requirements.
(2) Additional Air Force Distribution requirements:
(a) For any TDR involving ammunition and explosives, forward TDRs to:
Munitions Operations/EBHM
Global Ammunition Control Point
6043 Elm Lane
Bldg 1246
Hill AFB, UT 84056-5819
E-mail address: aflcmc.ebhm.workflow@hill.af.mil
(b) For any Air Force-sponsored SCP shipment (first position of the TCN = D),
including FMS or the SCP, forward TDRs to:
Air Force Security Assistance and Cooperation Directorate (AFSAC-D),
International Division International Logistics Branch (AFLCMC/WFAL)
Distribution Section (AFLCMC/WFALC)
1940 Allbrook Drive, Bldg 1
Wright-Patterson AFB, OH 45433
Commercial: 937-522-6564/6565/6570/6571; DSN: 672-
6564/6565/6570/6571
Fax: Commercial: 937-257-1207 and DSN: 787-1207
E-mail address: AFSAC.Transportation@us.af.mil
(c) For any Air Force shipment involving sensitive, classified, and HAZMAT material,
forward TDRs to:
AF/A4LM
1500 West Perimeter Rd, Suite 4330
Joint Base Andrews
Washington, MD 20762
afcargo.policy@pentagon.af.mil
HQ AFMC/A4RT
4375 Chidlaw Rd., Bldg 262A
Wright-Patterson AFB, Ohio 45433-5750
DSN: 312-787-2880, Commercial: 937-257-2880
afmc.a4rt.Workflow@wpafb.mil
II-210-25
Cargo Movement
(d) For all shipments with shortages, partial loss, damage, theft, or pilferage, ensure
that a copy of the TDR is furnished to the consignee’s local stock control activity or
requisitioner (copy to both when different).
d. Marine Corps.
the TAC on the BL begins with “M”, or in cases where an LOA is used, the gaining
agency is “17” and the appropriation chargeable is 1105, 1106, 1107, 1108, or 1109,
forward TDRs to:
Commanding General
TVCB Bldg 3700 Rm 315
814 Radford Boulevard, Suite 20262
Albany, GA 31704-0262
E-mail address: mooretc@matcom.usmc.mil
(2) Additional Marine Corps distribution requirements:
(a) Any Marine Corps International Logistics shipments, including FMS and SCP
shipment(s), (first position of the TCN = K), forward TDRs to:
Navy Inventory Control Point (NAVICP)
International Program
ATTN: Code PP764, Transportation Branch
700 Robbins Ave., Building 4B
Philadelphia, PA 19111-5095
Commercial: 215-697-1340; DSN: 442-1340
Fax: Commercial: 215-697-0766; DSN: 442-0766
E-mail address: mohan.verghis@navy.mil
(b) For all shipments with shortages, partial loss, damage, theft, or pilferage, ensure a
copy of the DD Form 361 is furnished to the consignee’s local stock control activity
or requisitioner (copy to both when different).
e. United States Coast Guard (USCG).
USCG Finance Center
1430A Kristina Way
Chesapeake, VA 23326
Fax: Commercial: 757-366-6541
E-mail address: christopher.t.gibbs@uscg.mil
NOTE: Coast Guard personnel must follow Agency transportation discrepancy
reporting guidelines contained in Commandant Instruction (COMDTINST) M4610.5A,
Transportation of Freight and COMDTINST M4610.6, U.S. Coast Guard Freight Loss
and Damage Claim System.
II-210-26
Cargo Movement
f. DLA.
(1) Finance Center and Claims Office (CONUS commercial TSP shipments, only). When
the TAC begins with an “ S”, forward TDRs to:
Indianapolis Center
ATTN: DFAS-IN-JANJB
Commercial: 317 212-2510/2943; DSN: 699-2510
Fax: Commercial: 317 275-0244; DSN: 699-7829
(2) Additional DLA Requirements:
(a) For misdirected and damaged cargo, to include SCP/FMS shipments, contact the
Transportation Officer/Office as specified on the BL or air waybill.
(b) For HAZMAT-related cargo, to include SCP/FMS shipments, contact the
Transportation Officer/Office as specified on the BL or air waybill. For additional
HAZMAT information refer to Appendix E, Paragraph H.6, Special
Considerations, HAZMAT Certifications for instructions; i.e., FMS freight
forwarders. For unresolved HAZMAT issues, contact DLA Distribution HQs
J3/J4-TPP, 717-770-6046, DSN 771-6046.
(c) Forward a copy of the DD Form 361 or Memorandum for Freight Forwarder and
all supporting documents (see Table 210-4) to the Transportation Officer/Office as
specified on the BL or air waybill.
(d) For unresolved TDR issues (i.e., lost or missing shipments, claims credit, damage
repairs, or disposition instructions) contact the DLA Distribution Center (DDC) at
distribution.transops@dla.mil. For DDC- and DLA Depot-related processes and
policies, contact DLA Distribution HQs J3/J4-TPP at 717-770-6046, DSN 771-
6046, or ddc.transpolicy@dla.mil. Do not send DDCs “status of shipment” or
proof of delivery” requests.
(e) For TDR issues involving written policies and procedures outlined in the DTR
and/or Security Assistance Management Manual (SAMM) for FMS and Freight All
Kind (FAK) shipments contact DLA HQs: Headquarters Defense Logistics
Agency, ATTN: J345 Transportation Policy, 8725 John J. Kingman Road, Suite
4235, Fort Belvoir, VA 22060-6220; 703-767-7941 or DSN 427-7941;
fax 703-3628 or DSN 427-3628; or e-mail james.morgan@dla.mil.
g. DCMA.
the appropriation shown on the BL begins with “97” or if the TAC begins with an “H”,
forward TDRs to:
Indianapolis Center
ATTN: DFAS-IN-JFNCC
Commercial: 317-212-2510; DSN: 699-2510
II-210-27
Cargo Movement
(2) Additional distribution requirements:

(a) Forward a copy of the DD Form 361 to the CMO and the TO on any shipment
made by a contractor. The CMOs are located in Block 10 of the DD Form 250,
Material Inspection and Receiving Report, Figure 210-5, and Block 6 of the DD
Form 1155, Order for Supplies or Services, Figure 210-6. For DCMA shipments,
forward DD Form 361 to DCMA Transportation Group Mailbox:
Transportation.Division@dcma.mil or in-the-clear address:
DCMA Transportation Group
1222 Spruce Street
St. Louis, MO 63103
(b) For all shipments with shortages, partial loss, damage, theft, or pilferage, ensure
that a copy of the DD Form 361 is furnished to the consignee’s local stock control
activity or requisitioner (copy to both the activity and requisitioner, when different
offices).
h. GSA.
(1) Direct all DD Form 361s on shipments made from or directed by GSA to the National
Customer Service Center (NCSC). This includes direct delivery shipments from a
vendor or contractor, but excludes shipments of commercial vehicles. The NCSC
address is:
GSA National Customer Service Center
(6Q1QCB) Two Pershing Square
2300 Main St, Floor 4SW
Kansas City, MO 64108
E-mail address: NCSCcustomer.service@gsa.gov
(2) The NCSC will also accept discrepancies sent via e-mail at
NCSCcustomer.service@gsa.gov, or through the AskGSA website at
https://ask.gsa.gov/eresolveLogin.
II-210-28
Cargo Movement
(3) Additional distribution requirements:

Submit TDRs for shortage, damage, theft, or pilferage on shipments of commercial
vehicles purchased through GSA to the following address:
General Services Administration
Federal Supply Service
Automotive Division (FFA)
1941 Jefferson Davis Highway, Room 600
Arlington, VA 22202
i. International Logistics Shipments.
(1) For FMS, SCP, and Presidential Determination, forward TDRs to:
Defense Finance and Accounting Service (DFAS),
Security Assistance Accounting
E-mail address: greg.keiling@dfas.mil
Also, forward a copy to the responsible in-country military assistance advisory group.
(2) Sponsoring Service International Logistics Coordinating Office listed under the Service
section. The sponsoring service determines the first position of the TCN, for example:
B = Army
D = Air Force
P = Navy
K = Marine Corps
j. Army and Air Force Exchange Service (AAFES).
(1) Finance Center and Claim Office:
Headquarters
Army and Air Force Exchange Service (AAFES)
ATTN: CM-1, P.O. Box 222305
Dallas, TX 75222
(2) For any AAFES consignor, provide a copy to:
HQ AAFES
ATTN: LG-T, Box 660320
Dallas, TX 75266-0320
Exchange Customer Contact Center: 877-891-7827
k. Headquarters, Defense Commissary Agency (DeCA).
(1) Finance Center and Claim Office:
Headquarters, Defense Commissary Agency (DeCA)
Transportation Division
1300 E Avenue, ATTN: Ms. Arlene Ripp, Manager
Building 11200
Fort Lee, VA 23801-1800
Commercial: 804-734-8878; DSN: 687-8878
Fax: Commercial 804-734-8666
II-210-29
Cargo Movement
E-mail address: arlene.ripp@deca.mil

Message address: DECA FT LEE VA//CC/TR//
4. SCP Addresses.
a. Sponsoring U.S. Military Services/IA. A copy of any submission related to the SCP will go
to the Security Assistance Agency that generated the shipment involved. The U.S. Army,
U.S. Navy, U.S. Air Force, and DLA Disposition Services are the major IAs involved in the
SCP. The addresses to use for furnishing SCP Agency copies are found in Table E-1 of
Appendix E of this regulation.
b. Defense Finance and Accounting Service (DFAS)
Security Assistance Accounting
M. TDR POLICY OFFICE ADDRESSES
1. The following activities are responsible for TDR policy issues:
a. Air Force:
Commander
Air Force Material Command
ATTN: AFMC/A4RT
4375 Chidlaw Rd., Bldg 262A
Wright-Patterson AFB, Ohio 45433-5750
Commercial: 937-257-2880; DSN: 787-2880
E-mail address: AFMC.A4RT.Workflow@us.af.mil
b. Army:
HQDA, ODCSLOG
Distribution Division
ATTN: DALO-FPD
500 Army Pentagon
Washington, DC 20310-0500
Commercial: 703-614-0373; DSN: 224-0373
E-mail address: alexander.b.moreno@us.army.mil
c. Marine Corps:
Headquarters Marine Corps
ATTN: Code LPD
3000 Marine Corps Pentagon
Commercial: 703-695-7998; DSN: 225-7998
E-mail address: james.hatcher@usmc.mil
d. Navy:
Naval Supply Weapon Systems Support
ATTN: Code N32
II-210-30
Cargo Movement
1837 Morris St, Suite 600

Norfolk, VA 23511-3492
Commercial: 757-443-5406; DSN: 646-5406
E-mail address: keith.boylan@navy.mil
e. USCG:
Commandant
United States Coast Guard
ATTN: CG-441
2100 Second Street, SW
E-mail address: brenda.b.barry@uscg.mil
f. DLA:
Defense Logistics Agency
ATTN: J345 Transportation Policy Branch
8725 John J. Kingman Road, Suite 4235
Fort Belvoir, VA 22060-6220
Commercial: 703-767-7941; DSN: 427-7941
Fax: Commercial 703-767-3628; DSN 427-3628
E-mail address: trans@hq.dla.mil
g. DCMA:
Defense Contract Management Agency
ATTN: DCMA-QAA
1222 Spruce Street
St. Louis, MO, 63103-2812
Commercial: 703-428-0754; DSN: 328-0754
E-mail address: valli.barnes@dcma.mil
h. GSA:
General Services Administration
ATTN: Josephine Carullo, Transportation Management Specialist
National Customer Service Center
1500 East Bannister Road, Building 4
Kansas City, MO 64131-3088
Commercial: 816-823-3060 EXT 66015
E-mail address: carey.deforest@gsa.gov, Josephine.carullo@gsa.gov
N. TDR CODE USAGE
1. Discrepancy Type and Cause Codes. Appendix I, Paragraph C, lists possible discrepancy codes.
The first position indicates type of discrepancy and second position indicates cause of
discrepancy (e.g., astray freight attributed to incomplete marking would be coded “A3”, and
damage attributed to spoilage would be coded “DG”).
II-210-31
Cargo Movement
2. Mode of Shipment—Container and Breakbulk. Appendix I, Paragraph D, identifies the mode of

shipment. For Advance Transportation Control and Movement Documents (ATCMDs), the mode
will indicate the initial movement from the origin shipping activity.
3. SDDC VAN, SEAVAN Shipments. The first position of the code is always “A” for SDDC
VANs and “Z” for SEAVANs. The second position of the code in Appendix I, Paragraph E,
identifies who loaded the vans and to what capacity the vans were loaded.
4. Type Pack Codes. The type pack codes in Appendix I, Paragraph F, identify the type of packing
used for container and breakbulk shipments.
O. STRATEGIC LIFT CONTRACT CLAIMS
1. General
a. The procedures in this section apply to transportation discrepancies that occur when material
was shipped by a TSP booked under one of the Strategic Lift contracts (Universal Services
Contracts, Multi-Modal contracts, or Guantanamo Bay contracts).
b. The objective of the strategic lift claims process is to facilitate rapid escalation of
transportation discrepancies to USTRANSCOM Acquisitions for prompt review and
resolution.
c. USTRANSCOM Acquisitions personnel are available to assist in properly documenting a
transportation discrepancy, to provide help in submitting strategic lift transportation
discrepancies, and to provide information about the strategic lift claims process. To contact
USTRANSCOM Acquisitions with questions:
Email USTRANSCOM Acquisitions at transcom.scott.tcaq.mbx.i-tdr@mail.mil
Call USTRANSCOM Acquisitions at 618-220-7033 or DSN 770-7033
2. All HAZMAT and classified transportation discrepancies, even those that occur while USG
material is being transported by a TSP booked under a Strategic Lift contract, must be reported in
a TDR as outlined in Paragraphs B through N above.
3. Documenting a Strategic Lift transportation discrepancy.
a. Once a transportation discrepancy is identified, an investigation should occur immediately to
document and collect evidence. Procedures for completing the initial investigation should
follow standard local policies and procedures.
b. In addition to local policies, the following information is critical to the successful resolution
of a Strategic Lift claim:
(1) Packing lists, manifests, or other documents that establish what was booked and
shipped.
(2) Determine the condition of the cargo provided to the shipper (was it in new, used,
serviceable, or other condition, and anything documenting the condition?)
(3) Determine the value of the transportation discrepancy (how much will it cost to repair
or replace the damaged or lost cargo?)
(4) A narrative explanation of the transportation discrepancy provided by personnel
familiar with the facts, ideally, the individual investigating the transportation
discrepancy. The person completing the narrative should include contact information
(name, phone, email, location) in the narrative.
II-210-32
Cargo Movement
(5) Statements from individuals that observed or have knowledge of the transportation
discrepancy. If unable to obtain statements, attempt to gather the name, phone, email,
and location of these individuals.
(6) Photographs and/or videos of the transportation discrepancy, if applicable.
(7) The inability to obtain any of the above information should not prevent filing a
Strategic Lift claim.
c. If you are unable to provide all of the information outlined in Paragraph O.3(b) above, please
submit the transportation discrepancy with the information that is available, along with a brief
explanation of what is missing, so that USTRANSCOM Acquisitions personnel can better
assess whether a claim may be asserted and resolved.
d. USTRANSCOM Acquisitions can provide fast-reaction claims support to ensure proper
documentation is generated and to assist in fully developing the Strategic Lift transportation
discrepancy. To maximize USTRANSCOM Acquisitions’ ability to help, it is important that
the transportation discrepancy be reported as soon as it is discovered so that proper guidance
can be provided. To contact USTRANSCOM Acquisitions:
Email USTRANSCOM Acquisitions at: transcom.scott.tcaq.mbx.i-tdr@mail.mil.
Call USTRANSCOM Acquisitions at COM 618-220-7033 or DSN 770-7033.
4. How to submit a Strategic Lift transportation discrepancy:
a. For users with access to GFM or who can obtain access to GFM, housed within SDDC ETA,
the easiest way to submit a claim is to go to the ETA System
(https://eta.sddc.army.mil/ETASSOPortal/Default.aspx). Once in ETA, proceed to BSCM
(Business Support and Container Management) and, from there, select the Claims Portal
under the PAT (Pipeline Asset Tool) menu. This will take you to a welcome screen in the
Claims Portal that has options and instructions to guide you through the submission.
For technical assistance with ETA/GFM/PAT, please contact the PAT Help Desk
(usarmy.scott.sddc.mbx.pat-helpdesk@mail.mil).
b. Email the transportation discrepancy information, and supporting documentation, to
USTRANSCOM Acquisitions at transcom.scott.tcaq.mbx.i-tdr@mail.mil.
c. If unable to utilize either the electronic submission portal or the email org box, call
USTRANSCOM Acquisitions at commercial 618-220-7033 or DSN 770-7033
5. Transportation Discrepancies that involve forged or false documentation, or any other indications
of criminal activity, should be reported to the appropriate law enforcement. In addition to law
enforcement notification, an initial report should be sent to USTRANSCOM Acquisitions at
transcom.scott.tcaq.mbx.i-tdr@mail.mil.
II-210-33
Cargo Movement
Figure 210-1. DD Form 361, Transportation Discrepancy Report (TDR)

(Source Document for Claims)
II-210-34
Cargo Movement
Figure 210-1. DD Form 361, Transportation Discrepancy Report (TDR)

(Source Document for Claims) (Cont’d)
II-210-35
Cargo Movement
Figure 210-2. SF 364, Report of Discrepancy (ROD)
II-210-36
Cargo Movement
Figure 210-2. SF 364, Report of Discrepancy (ROD) (Cont’d)
II-210-37
Cargo Movement
Figure 210-3. DD Form 1131, Cash Collection Voucher
II-210-38
Cargo Movement
From: Gazdagh William 436 APS/TRTW [mailto:W.Gazdagh@dover.af.mil]

Sent: Wednesday, July 13, 2006 4:45 PM
To: Dull, Kimberly; K.Dull@dla.mil
Subject: TDR ADVISORY/RFI FOR CLASSIFIED OR PROTECTED SHIPMENT
Importance: High
UNCLAS
SUBJECT: TDR ADVISORY/RFI CLASSIFIED OR PROTECTED SHIPMENT
1. 6194
2. FB4497-06-0167
4. TRAFFIC MANAGEMENT OFFICE, DOVER AFB, DE 19902 (FB4497)
5. DDJC, DEFENSE DISTRIBUTION CENTER, STOCKTON, CA 95296
(SW3224)
6. SAME AS LINE 4
7. SAME AS LINE 5
8. RINDERER TRANS, TRK 9310, TRL 48112 SEAL NO. 01709 INTACT
10. TSP'S PRO N/A
12. CBL 494356J2
16. 6193
17. 6193
20. W81XDG42260011LXX - 1 PC OVER AND W9103951370006LXX - 1 PC
SHORT
21. RECEIVER, TRANSMITTER SET, RADIO 5820 01 234 8093 AND IMAGE
INTENSIFIER, NIGHT VISION 5855 01 504 4590 UNCLAS
22. PC AND CT
23. 2 PCS
24. OO AND SS
28. 21LBS AND 1 LB (total wt 22 lbs)
30. 1 PC OVER PLEASE APPLY TO APPLICABLE CBL, 1 PC SHORT, PLEASE
TRACE. WAS SL&C? WAS SEAL APPLIED BY SHIPPER? WAS
SHIPMENT SHIPPED AS BILLED? REQUEST INFO ON LOADING
CONDITIONS. NEGATIVE REPLY REQUIRED.
31. WILLIAM GAZDAGH (W.Gazdagh@Dover.af.mil) Commercial: 302-677-
4394, DSN: 445, Fax 6594
Figure 210-4. Sample E-Mail
II-210-39
Cargo Movement
Figure 210-5. DD Form 250, Material Inspection and Receiving Report
II-210-40
Cargo Movement
Figure 210-6. DD Form 1155, Order for Supplies or Services
II-210-41
Cargo Movement
Local Claim Filing Guidelines

1. These are the minimum basic requirements for filing a loss or damage claim against a commercial carrier.
These procedures supplement the procedures in Chapter 210 for completing and submitting a TDR package
to the finance center/claims office. These local claim-filing procedures must be followed after the TDR
investigation is complete. Refer to Paragraphs 5 and 6 below for guidance.
2. By law, the claim must be proven with documented evidence that proves all three points below:
a. Shipment was given to the carrier in good condition.
b. Shipment was delivered in lesser condition or quantity than when tendered to the carrier.
c. The amount of the loss.
3. The carrier can relieve itself of liability by showing evidence that one of the following exceptions apply and
that the carrier was not negligent. The exceptions are a natural disaster, act of the public enemy, act or
mandate of public authority, act or fault of the shipper, and/or defects in or inherent vice of property. See
Paragraph C for a more detailed explanation of these exceptions.
4. To properly file a shortage or damage claim against a carrier, refer to Chapter 210, Table 210-4, for the
minimum supporting documentation needed. To determine the actual value of the Government’s loss, refer
to Paragraphs M through X. These paragraphs discuss the measure of damage, replacement or repair issues,
and salvage. Become familiar with these basic concepts to effectively file a valid freight loss and damage
claim against a carrier.
5. Claims for loss or damage must be filed within a certain amount of time. The time limitation is based on the
mode of transportation used. Consult Chapter 210, Table 210-2, for the basic claim filing time limits. The
time limit is greatly reduced when an air or small package carrier moved the shipment.
6. Once the investigation is complete and all evidence has been gathered, reviewed and documented, file a
formal claim against the carrier. The TO may:
a. Use the carrier’s own claim form(s). To obtain the form(s), contact the carrier’s local terminal. Inform
the carrier of the need to file a freight loss and/or damage claim and request they mail or fax their
form(s).
b. Regardless of the form used, prepare a cover letter to the carrier advising that a freight loss and/or
damage claim is being submitted. This letter will instruct the carrier where to send the claim payment
check. (Note: Small package carriers generally send the claim check to the shipper only.) Provide the
carrier with a copy of all supporting documentation, including photographs and the DD Form 361 (front
side only), in the claim package. Submit the claim package by a traceable means to the carrier’s home
office, not its local terminal.
7. Some carriers permit filing claims online. If this option is available, comply with all instructions provided by
the carrier for supporting documentation. Consult with the carrier’s local terminal if problems are
encountered.
8. The carrier must acknowledge the claim within 30 days. Follow up with the carrier after 60 days. The
carrier has 120 days to pay, protest, or deny the claim. If there are any problems or concerns, or no response
is received from the carrier, then forward the TDR and supporting documents along with a copy of the claim
package to the service or agency finance center/claims office. Advice or assistance may be requested at any
time from claims office personnel to resolve the claim.
Figure 210-7. Local Claim Filing Guidelines
II-210-42
Cargo Movement
Figure 210-8. DD Form 1348-1A, Issue Release/Receipt Document
II-210-43
Cargo Movement
Table 210-1. Time Frames for Submitting/Responding to TDRs

Type of Discrepancy Classified/Protected Shipments and
Unclassified/Unprotected
Message/Document (DD 361) All Shipments of AA&E
RFI Advisory Message Immediately, via telephone Not required
Follow-up Notification Message Within 24 hours via e-mail Not required
Advisory/RFI TDR Within 24 hours Within 7 calendar days of discovery
Advisory/RFI Response Within 3 business days Within 7 calendar days
Tracer Message, if required Send a tracer message eighth Send message within 8 calendar days
calendar day after loss is discovered after loss is discovered
Cancellation Message Within 30 calendar days of local Within 30 calendar days
resolution
DD 361, if not resolved NLT 30 calendar days after discovery, NLT 30 calendar days after discovery,
either issue cancellation message or either issue cancellation message or
take claim action take claim action
Table 210-2. Time Limit to File TDR for Claims Action

Mode of Shipment Time Limit to File TDR for Claims Action
Domestic motor 9 months from date of delivery or expected date of delivery
Domestic rail 9 months from date of delivery or expected date of delivery
Domestic air Limits are set forth on the individual TSP’s air waybill
Ocean 1 year from date of delivery
International air Visible damage – within 14 days of delivery; other damage –
within 14 days of discovery; non-delivery of goods – 120 days
from the date of the air waybill issue
Small package TSP Limits are set forth in the TSP’s individual service guide
Barge 9 months from date of delivery or expected date of delivery
NOTE: Time Limitations for Filing Claims will be IAW limitations established by the BL or other contracts
of carriage or by statute.
II-210-44
Cargo Movement
Table 210-3. Completing a TDR

Transportation Complete These Block Numbers on Complete These Fields in DIS
Discrepancy the TDR
Document (DD 361)
Advisory TDR 1-2, 4-8, 10, 12, 16-17, 20-24, 28, 30-31 RFI TDR Type is selected and fields are completed
according to whether or not claim action will be
taken.
Initial Notification 1, 4-31 RFI TDR is selected and fields are completed
TDR according to whether or not claim action will be
taken.
RFI TDR (not for 1-28, 30-33 All fields under the Report Identifier and Line Items
Claim Action) tabs. Ensure replies have been annotated under the
Reply tab by each Addressee IAW Paragraph H.2.c
and H.2.b. Do NOT forward to Claims Office.
RFI TDR Claim for 1-38 All fields under Report Identifier and Line Items
Action tabs. Upload supporting documentation IAW Table
210-4 to the Supporting Documents tab. Ensure
replies have been annotated under the Reply tab by
each Addressee IAW Paragraph H.2.c and H.2.b.
When forwarding to a Claims Office, complete all
fields in the Part II tab.
Miscellaneous 1-28, 30-31; Block 30 – Indicate the All fields under the Report Identifier and Line Items
Problems TDR probable party who is responsible for the tabs. Ensure replies have been annotated under the
discrepancy (e.g., shipper, packer, TSP) Reply tab by each Addressee IAW Paragraph H.2.c
within 7 calendar days after the and H.2.b.
discrepancy was discovered.
Astray Freight TDR 1-31 All fields under the Report Identifier and Line Items
tabs. Ensure replies have been annotated under the
Reply tab by each Addressee IAW Paragraph H.2.c
and H.2.b.
Ocean Cargo TDR 1-38 All fields under Report Identifier and Line Items
Block 29, unless noted elsewhere on the tabs. Upload supporting documentation IAW Table
TDR, will be the person that is contacted 210-4 to the Supporting Documents tab. Ensure
for additional information. replies have been annotated under the Reply tab by
each Addressee IAW Paragraph H.2.c and H.2.b.
Blocks 28 or 36 should include the details When forwarding to a Claims Office, complete all
of the survey by the carrier or the fields in the Part II tab. Include the DoDAAC
Government inspection. “HTC711” as a TDR Addressee.
II-210-45
Cargo Movement
Table 210-4. Supporting Documentation for TDR Development

Shortage Damage
Supporting Document
Discrepancy Discrepancy
Minimum Documentation Needed To Support a TDR for a Claim
Copy of the BL or TCMD. For commercial air shipments, a copy of both the
 
front and back of the airbill is required.
Copy of the TSPs delivery/interchange receipt with discrepancy noted, signed
 
and dated by the TSPs driver and the consignee.
Copy of the completed shipping document (e.g., DD Form 1348-1, DD Form
 
250, DD Form 1149, DD Form 1155, packing list) with associated cost.
Additional Documentation, as Needed/Applicable
When there is a consolidation of requisitions in a carton covered by one TCN, a
completed copy of each document in the consolidation is required to establish  
the actual loss.
When property is shipped in reparable (F) condition, a reparable value

statement is required, citing the actual preshipment value.
For prepaid FOB origin shipments, a copy of the contractor’s paid invoice is
 
required.
Confirmation from the consignee that the item was not received (i.e., email, fax) 
A copy of the shipper’s reply to the Request for Information confirming whether
or not shipment was shipped as billed and condition of property when tendered  
to the TSP.
Shipper must show if packing, loading, blocking, bracing were properly

performed
Copy of tally-out and tally-in records when TSP is determined responsible for

the shortage.
For concealed loss and damage, a signed statement(s) by person(s) who first
discovered the discrepancy, showing time, place, circumstances of delivery, and
explanation as to why shortage or damage was not noted at time of delivery. If
 
the property was moved from the original delivery point, also include signed and
dated statement(s) or affidavit(s) by person(s) who moved the property, showing
distance, method of movement, time, and circumstances of movement.
Copy of the TSP’s inspection/survey report signed by the TSP’s representative
and consignee. If TSP declined inspection of damaged property, then provide a

copy of the Government’s inspection, signed and dated by a technically qualified
person.
Photographs of the damaged property. If pilferage/theft has occurred
photograph possible ways of entry or damage to the container or cargo,
photograph seals if they are still intact, and photograph the inside of the
 
container and its contents or lack thereof. Additional photographic examples:
MSL, data plates, packaging, Vehicle Identification Number, container number,
conveyance
Itemized actual or estimated repair cost statement, signed and dated by a
technically qualified person. For commercial repair, a copy of the contractor’s 
paid invoice. (Include labor separate from parts)
Copy of the TSP’s receipt for release of salvaged property, showing the
preshipment value as the amount of the Government’s loss. The TSP or its 
authorized agent must sign the receipt.
Copy of the official accident report initiated by law enforcement personnel for
 
loss or damage due to aircraft, rail, or highway accidents.
Security and law enforcement reports for loss , pilferage, theft, suspected
 
forgery or vandalism
II-210-46
Cargo Movement
Shortage Damage
Supporting Document
Discrepancy Discrepancy
If damaged property was sent to a repair facility, a copy of the BL or freight bill

for transportation costs to and from the repair facility.
For small package express shipments, a copy of the pickup record (e.g.,
manifest, bar code number, or BL). Include the documentation to support  
transportation charges paid on shipment.
For small package express shipments, a copy of the tracer or loss and damage
investigation report/number. The TSP will not honor claims failing to cite this  
number.
Appropriation to be credited for replacement or repair costs.  
Statements from eye witnesses and/or other involved parties (signed and
 
dated).
Any Certificate of Destruction, Veterinary Inspection Report, or Temperature
Readings for temperature controlled shipments that are applicable to the TDR  
file.
Cargo Declarations, Tracking Reports, Shipping Documents, Inspection
 
Reports, and Weather and Sea State Reports.
Information for replacement costs and depreciation amounts (e.g., FEDLOG,
 
WEBFLIS).
Email correspondence relevant to TDR/claim (e.g., initial notification to TSP).  
II-210-47
Cargo Movement
Table 210-5. FMS TDR Guidance

Delivery
Term Code
Identify Submit TDR/supporting
(Ref Initiate TDR Remit Funds to
Discrepancy documents to
Appendix
E)
2 Consolidation Point Receiving USG TDR in DIS Supporting docs to FMS Purchasers’
representative DFAS account at DFAS
2 Contractor receiving Contractor (if TDR in DIS Supporting docs to FMS Purchasers’
Government capable); if not, DFAS account at DFAS
Furnished Equipment notify shipping
(GFE) Transportation
Office (TO) to
initiate
2 Unit deployed to U.S. Installation TO TDR in DIS Supporting docs to FMS Purchasers’
DFAS account at DFAS
4 N/A N/A N/A N/A
5 Freight Forwarder Shipping TO TDR in DIS Supporting docs to FMS Purchasers’
(see notes if SAAM DFAS account at DFAS
is used on DTC 5)
7 Customer Country SCO Ocean: Use the Claims Portal FMS Purchasers’
located within Pipline Asset Tool account at DFAS
(PAT) N/A for MSC Movement
https://eta.sddc.army.mil/ETASSO
Portal/default.aspx
Military Air: AMC N/A
Commercial Air: Shipping TO FMS Purchasers’

account at DFAS
8 Freight Forwarder or Shipping TO TDR in DIS Supporting docs to FMS Purchasers’
Customer Country DFAS account at DFAS
Rep (at port)
9 Customer Country SCO Ocean: Use the Claims Portal FMS Purchasers’
located within PAT account at DFAS
https://eta.sddc.army.mil/ETASSO N/A for MSC Movement
Portal/default.aspx
Military Air: AMC N/A
Commercial Air: Shipping TO FMS Purchasers’
account at DFAS
All others Managed by Service
Implementing
Agency by exception
NOTES:
• Different scenarios for DTC 2 are shown (delivery to consolidation point, GFE to contractor’s facility, or unit
deployed to CONUS base)
• Military Air includes organic military aircraft and commercial contracted aircraft
• If SAAM is used on DTC 5 shipment, responsibilities for TDR are same as DTC 7
• For CCBL/collect shipments, DoD only has to prove shipment. The FMS Purchaser or freight forwarder is then
responsible for all tracer or claim actions
• The USG will never be held responsible for damage or loss that may occur in transit (include shipments lost or
damaged by AMC or MSC)
• For SCP (FMS or Grant Aid) deliveries to overseas destinations, U.S. Military Representatives such as Security
Assistance Officers (SAOs) perform the TDR functions of a Receiving Officer
• For DTC 4, since customer takes custody of shipment at origin, no TDR is applicable.
II-210-48

Transportation Discrepancy Report (TDR)

Uploaded by

Copyright:

Available Formats

Transportation Discrepancy Report (TDR)

Uploaded by

Document Information

Original Title

Copyright

Available Formats

Share this document

Share or Embed Document

Sharing Options

Did you find this document useful?

Is this content inappropriate?

Copyright:

Available Formats

Transportation Discrepancy Report (TDR)

Uploaded by

Copyright:

Available Formats

Defense Transportation Regulation – Part II 19 October 2020

17. HAZMAT documentation discrepancies

NOTE: Transshippers may report other types of missing or improper shipment

i. Miscellaneous Transportation Discrepancies – For miscellaneous transportation

b. Provide training assistance and advice, as needed

4. Domestic Air Tender.

(2) Headquarters, United States Air Force Europe (USAFE)

3. Service and Agency Distribution.

(All medical material units under this Command)

(2) Additional distribution requirements:

(3) Additional distribution requirements:

E-mail address: arlene.ripp@deca.mil

1837 Morris St, Suite 600

2. Mode of Shipment—Container and Breakbulk. Appendix I, Paragraph D, identifies the mode of

Figure 210-1. DD Form 361, Transportation Discrepancy Report (TDR)

Figure 210-1. DD Form 361, Transportation Discrepancy Report (TDR)

Figure 210-2. SF 364, Report of Discrepancy (ROD)

Figure 210-2. SF 364, Report of Discrepancy (ROD) (Cont’d)

Figure 210-3. DD Form 1131, Cash Collection Voucher

From: Gazdagh William 436 APS/TRTW [mailto:W.Gazdagh@dover.af.mil]

Figure 210-5. DD Form 250, Material Inspection and Receiving Report

Figure 210-6. DD Form 1155, Order for Supplies or Services

Local Claim Filing Guidelines

Figure 210-8. DD Form 1348-1A, Issue Release/Receipt Document

Table 210-1. Time Frames for Submitting/Responding to TDRs

Table 210-2. Time Limit to File TDR for Claims Action

Table 210-3. Completing a TDR

Table 210-4. Supporting Documentation for TDR Development

Table 210-5. FMS TDR Guidance

Commercial Air: Shipping TO FMS Purchasers’

You might also like