UNIT CODE: SITXHRM003 LEAD AND MANAGE PEOPLE

STUDENT NAME: SRIKANTH CHILUKURI

STUDENT NUMBER:JLC171301

AT3A – Coaching and mentoring record

Coach/ mentor name: SRIKANTH CHILUKURI

Staff name: PETER HOOGAN

Outline purpose of coaching session:

Peter is from Denmark he is facing problem in communicating with other staff he is need to improve his communication skills

Outline of job skills being coached:

Job skills such as:
1 Communication skills
For effective communication between the staff communication skills is needed to teach

2 (OHS) legislation The Occupational Health and Safety Act 2004 (OHS Act) is the main workplace health and safety law in Victoria. And follows rules
and regulations.

3 Company diversity culture by knowing the diversity culture easy to move with the other staff and give the friendly environment.
 UNIT CODE: SITXHRM003 LEAD AND MANAGE PEOPLE
STUDENT NAME: SRIKANTH CHILUKURI
STUDENT NUMBER:JLC171301
Date: 11 August 2021 Session number: 1 (First Coaching Session)

Areas of skill development Staff member’s performance issues when Improvement actions & how you will assist staff
to be addressed (to be applying skills (to be completed in AT3a) member achieve them (to be completed in AT3b)
completed in AT3a) Underlying causes/ contributing factors (to be
completed in AT3b)

What are the Job Skills he Peter is from Denmark he facing difficulty to understand What actions are provided for Peter is teach the English for
needs to improve on his colleagues accent and due to noisy atmosphere he is understanding
not serving orders in time.
1. Communication skill Management is responsible for providing English training and
give some confidence.
His first language is not English
Plan how you are going to Such as:
deliver the coaching/ mentoring Organise an English Language short course
session with the staff member
Team work other staff
Actual Coaching Session:
Date: 11/8/21 Speak slowly, be more patient with him.
Time: 5;30pm
Location: JLC restaurant

How you train him

Providing some short videos
Give some time to him

2. (OHS) legislation Encourage the employee do get trained in occupational Other staff need to cooperative with peter to understand OHS
health and safety certification. So he can familiar with Management is encourage peter to do certification in ohs to
Let him know the importance of OHS legislation. serve better.
 UNIT CODE: SITXHRM003 LEAD AND MANAGE PEOPLE
STUDENT NAME: SRIKANTH CHILUKURI
STUDENT NUMBER:JLC171301
the OHS legislation
Teach the OHS law to him

3. Safe working practices The most important thing is safe work practice In any organization the most important thing is the follow safe
For this following safe work practice work practice
To avoid the accidents and how to follow the safe work practice
is teach peter

4. Company diversity culture Countries like Australia has diversity in nature .. Teach diversity policy of the company.
employees are from different countries respect every
employee.

Coach/ mentor signature: Your name Staff member’s signature: Peter

SRIKANTH CHILUKURI
 UNIT CODE: SITXHRM003 LEAD AND MANAGE PEOPLE
STUDENT NAME: SRIKANTH CHILUKURI
STUDENT NUMBER:JLC171301

AT3A – Coaching and mentoring record

Coach/ mentor name: srikanth chilikuri

Staff name: SEAN BURNIE

Outline purpose of coaching session:

Difficulties due to the prioritising job tasks

Outline of job skills being coached:

Skill improvement
Prioritising the tasks
Ohs legislation

Date: 12 August 2021 Session number: 1

Areas of skill development Staff member’s performance issues when Improvement actions & how you will assist staff
to be addressed applying skills (Underlying causes/ contributing member achieve them
factors

Session on skill improvement SEAN BURNIE his working from 2 years in the kitchen. Focus on the job
Due to his personal problems he is not working up to the
Date:12-08-2021 mark. give specific examples of unacceptable behaviour and make
Time:1:30pm
Location: onsite
clear the employer's expectations for improvement. Bringing
these matters to the employee's attention in a concerned
Coaching Techniques manner will likely allow the individual to realize how personal
Such as Asking open-ended
issues are negatively affecting working relationships and job
questions, Giving constructive
 UNIT CODE: SITXHRM003 LEAD AND MANAGE PEOPLE
STUDENT NAME: SRIKANTH CHILUKURI
STUDENT NUMBER:JLC171301
feedback etc performance. One meeting may be enough to resolve the
Explain how and what coaching
problem, but, depending on the situation, an employer may
techniques / methods you can want to consider other options:
coach him
 For severe situations, the employer may suggest that the
employee voluntarily take advantage of the employee
1. importance of work
assistance program (EAP) or simply remind the employee
2. importance of hygiene of
food of the service by providing EAP's contact information.
Using this service would allow the employee an
opportunity to disclose personal issues to a professional
and obtain a referral as needed for additional
counselling.

2. (OHS) legislation Encourage the employee do get trained in occupational Other staff need to cooperative with peter to understand OHS
health and safety certification. So he can familiar with Management is encourage to do certification in ohs to serve
Let him know the importance of OHS legislation. better.
the OHS legislation
Teach the OHS law to him

3. Safe working practices The most important thing is safe work practice In any organization the most important thing is the follow safe
For this following safe work practice work practice
To avoid the accidents and how to follow the safe work practice is teach
 UNIT CODE: SITXHRM003 LEAD AND MANAGE PEOPLE
STUDENT NAME: SRIKANTH CHILUKURI
STUDENT NUMBER:JLC171301
peter

4. Company diversity culture Countries like Australia has diversity in nature .. Teach diversity policy of the company.
Employees are from different countries respect every
employee.

Coach/ mentor signature: Your name Staff member’s signature: Sean

Srikanth chilukuri
 UNIT CODE: SITXHRM003 LEAD AND MANAGE PEOPLE
STUDENT NAME: SRIKANTH CHILUKURI
STUDENT NUMBER:JLC171301

AT3B – Coaching and mentoring record

Coach/ mentor name: Your name

Staff name: PETER HOOGAN

Outline purpose of coaching session:

Why do you need to train Peter

Difficulties due to the lack of proper communication

Outline of job skills being coached:

Job skills such as:
Communication skills
OHS legislation
Safe working practices
Company diversity culture

Date: 17 August 2021 Session number: 2 (Second Coaching Session)

Instructions for use: Coach/ mentor is to complete the left-hand column and first part of middle column during AT3A. Coach/ mentor is to complete
the second part of the middle and right-hand column during AT3B.

Areas of skill development Staff member’s performance issues when Improvement actions & how you will assist staff
to be addressed (to be applying skills (to be completed in AT3a) member achieve them (to be completed in AT3b)
completed in AT3a) Underlying causes/ contributing factors (to be
completed in AT3b)

What are the Job Skills he What is his problem at work What actions are provided for Peter to improve on
needs to improve on Refer to Case Study.
What can Management do to help him
 UNIT CODE: SITXHRM003 LEAD AND MANAGE PEOPLE
STUDENT NAME: SRIKANTH CHILUKURI
STUDENT NUMBER:JLC171301
1. Communication Peter still facing some issue with his English and he need Organise a English Language short course for him
some improvement in his multi-tasking skills Schedule staff meeting to inform staff about his situation

Some basic English course has been provided to peter he

shown some improvement in communication. But still he need
another session of training for more improvement.

2.OHS legislation Preventing people from being harmed or becoming ill by Improvement has noticed but still he need to learn few more things.
work by taking the right precautions; providing a Some multi-tasking skills peter has improve more
satisfactory working environment.
A careful examination of the potential causes of harm
in the workplace, so as to inform the implementation
of reasonable measures to reduce health risks
3.Safe work practice The main things in safe work practice is Management is trying to arrange another session for peter for
Examine the hazards more improvements.
Ensure precautions
Employers have responsibility to ensure the health,
safety and welfare of their workforce (with a written
policy if they have more than five employees), to
assess risks, to ensure implementation of necessary
protection measures, to provide relevant staff training,
to publicise health and safety information, to report
injuries and accidents.
4.diversity at work place Countries like Australia has diversity in nature .. Teach diversity policy of the company.
Employees are from different countries respect every
employee.
 UNIT CODE: SITXHRM003 LEAD AND MANAGE PEOPLE
STUDENT NAME: SRIKANTH CHILUKURI
STUDENT NUMBER:JLC171301
Coach/ mentor signature: Your name Staff member’s signature: Peter
Srikanth chilukuri
 UNIT CODE: SITXHRM003 LEAD AND MANAGE PEOPLE
STUDENT NAME: SRIKANTH CHILUKURI
STUDENT NUMBER:JLC171301

AT3B – Coaching and mentoring record

Coach/ mentor name: Your Name

Staff name: SEAN BURNIE

Outline purpose of coaching session:

Why do you need to train Sean

Difficulties due to the prioritising job tasks

Outline of job skills being coached:

Job skills such as:
Planning skills
Communication skills
OHS legislation
Safe working practices
Company diversity culture

Date: 18 August 2021 Session number: 2 (Second Coaching Session)

Instructions for use: Coach/ mentor is to complete the left-hand column and first part of middle column during AT3A. Coach/ mentor is to complete
the second part of the middle and right-hand column during AT3B.

Areas of skill development Staff member’s performance issues when Improvement actions & how you will assist staff
to be addressed (to be applying skills (to be completed in AT3a) member achieve them (to be completed in AT3b)
completed in AT3a) Underlying causes/ contributing factors (to be
completed in AT3b)

What are the Job Skills he Sean’s safety when working has made some slight What actions are provided for Peter to improve on
 UNIT CODE: SITXHRM003 LEAD AND MANAGE PEOPLE
STUDENT NAME: SRIKANTH CHILUKURI
STUDENT NUMBER:JLC171301
needs to improve on improvements. However, this is below the standard required to Management is give one more chance to him for effective
ensure safe working practices It is felt that he is not making communication. from the first session he improved his
1. Communication enough effort to improve his performance. performance

From the first session his performance is not that much standard
2.OHS legislation His practice is a bit slack sometimes and he forgets to clear Management make some notes on his performance
items away after use, clean his workstation routinely and multi
tasks to meet deadlines.

3.Safe work practice The main things in safe work practice is In any organization the most important thing is the follow safe
Examine the hazards work practice
Ensure precautions Sean is needed one more session for whs practice
Employers have responsibility to ensure the health,
safety and welfare of their workforce (with a written
policy if they have more than five employees), to
assess risks, to ensure implementation of necessary
protection measures, to provide relevant staff training,
to publicise health and safety information, to report
injuries and accidents.
4.diversity at work place Countries like Australia has diversity in He is good with diversity policy
nature.Employees are from different countries respect
every employee.

Coach/ mentor signature: Your name Staff member’s signature: Sean

Srikanth chilukuri