WIN-911

Installation Checklist

Document Release Date: GE CIMPLICITY

March 26, 2019 Compatible with Versions
8.2
9.0
Table of Contents
1 INSTALLATION CHECKLIST ......................................................................... 4
2 INTRODUCTION .............................................................................................. 5
2.1 Purpose of this Document ........................................................................ 5
3 RESOURCES ................................................................................................... 5
4 REQUIRED CONFIGURATION ...................................................................... 6
4.1 License Functionality and Limitations...................................................... 6
4.2 WIN-911 System Requirements............................................................... 7
4.2.1 WIN-911 Server .............................................................................. 7
4.2.2 WIN-911 Client ................................................................................ 7
4.2.3 A Note About Passwords ............................................................... 8
4.2.4 Optional Notification Hardware: .................................................... 9
5 SECURITY AND SQL REQUIREMENTS .................................................... 10
5.1 Windows Administrator Password ......................................................... 10
5.2 SQL Requirements .................................................................................. 10
5.3 SQL Permissions ..................................................................................... 10
5.4 Remote Install of SQL ............................................................................. 10
5.5 SQL Reference Links .............................................................................. 10
6 ALARM SUBSCRIPTIONS ........................................................................... 11
7 GE CIMPLICITY CONFIGURATION ............................................................ 12
7.1 Security ..................................................................................................... 13
7.2 Bringing Alarms into WIN-911 ................................................................ 13
8 NOTIFIER SPECIFIC CONFIGURATION .................................................... 14
8.1 SMS Text Messages ............................................................................... 14
8.1.1 SMS from a Virtual Environment ................................................. 15
8.1.2 Recommended SMS modems .................................................... 15
8.2 TAPI Voice Calls (analog) ....................................................................... 16
8.2.1 Analog Phone Lines ..................................................................... 16
8.2.2 Connections to the WIN-911 machine........................................ 16
8.2.3 Modem Recommendations .......................................................... 16
8.3 VoIP Calls (digital voice) ......................................................................... 17
8.3.1 Required Personnel ...................................................................... 17
8.3.2 VoIP Providers and PBX Systems .............................................. 18
8.3.3 Your VoIP Server .......................................................................... 18

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 8.3.4 Additional VoIP Resources .......................................................... 19
8.4 Email ......................................................................................................... 20
8.4.1 Email accounts .............................................................................. 20
8.4.2 Outgoing Email Server Information............................................. 20
8.4.3 Incoming Mail ................................................................................ 21
8.4.4 Incoming Mail Server Information ............................................... 21

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1 INSTALLATION CHECKLIST
General Yes/No/Value
Do I understand the features available on my WIN-911 license? (Standard, ___________________
Interactive or Advanced)
Has my computer met or exceeded the System Requirements, Section 4.2? ___________________
Do I have Administrator Access on the computer homing WIN-911? ___________________
Will I be installing locally or remotely? ___________________

Security and SQL

Does my SQL Server meet the requirements in Section 5.2? ___________________
Have I created an isolated instance for my SQL server to run in? ___________________
Do I have SQL administrative permissions for the WIN-911 service account? ___________________
So I have SQL administrative permissions for the installing user account? ___________________
Am I running SQL from a remote install? ___________________
If so, are all user accounts fully qualified? ___________________

Alarm Subscriptions
Have I thought about who I want to notify, and under what conditions? ___________________

GE CIMPLICITY
Is Security enabled on your GE CIMPLICITY install? ___________________
Will WIN-911 be installed on a CIMPLICITY View Client, or on the Server? ___________________
Do I have the proper licenses to install? ___________________
Have I created a dedicated CIMPLICITY user account to use with WIN-911? ___________________
Does the WIN-911 account have permissions to acknowledge alarms? ___________________

Notifications
SMS: Do I have the hardware required to notify via SMS, per Section 8.1? ___________________
TAPI: Do I have a reliable phone line? ___________________
TAPI: Do I have a TAPI modem? ___________________
TAPI: Is the modem connected directly to the computer? ___________________
TAPI: Does the modem display in the computer’s Device Manager? ___________________
VoIP: Have I engaged my voice network experts, or IT department? ___________________
VoIP: Do I have a SIP compatible VoIP server or PBX system? ___________________
VoIP: Is my PBX system compatible with 3rd party SIP softphones? ___________________
VoIP: Do I have a SIP extension or account for use with WIN-911? ___________________
VoIP: Do my operators need to call in to the WIN-911 system? ___________________
VoIP: If so, have I let my IT team know so they can allow for it? ___________________
Email: Have I created a dedicated email account for WIN-911 messages? ___________________
Email: Outgoing: Have I gotten the connection info, per Section 8.4.2? ___________________
Email: Incoming: Have I gotten the connection info, per Section 8.4.4? ___________________

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2 INTRODUCTION
Thank you for purchasing a WIN-911 Alarm System! We hope it will give you many good years
of service.

WIN-911’s corporate offices are located at:

2024 E. St. Elmo Road, Austin, Texas 78744

Phone: Toll Free +1 800 331 8740

For any support inquiries, please open a case on our Support Desk.

From the WIN-911 website, click the Support menu, then Support Desk.

2.1 Purpose of this Document

The purpose of this document is to provide supporting material for questions in the installation
checklist.

This document is not intended to be read cover to cover, but rather as a reference tool to
address any knowledge gaps.

3 RESOURCES
Additional resources for configuring WIN-911 can be found on our website.

Technical Knowledge Base

WIN-911 User Manual

How To Instructional Video Series

Technical Webinars

System Requirements

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4 REQUIRED CONFIGURATION
This section provides more details regarding items that are required for all WIN-911
configurations. All users installing a system should be aware of the items discussed in this
section.

4.1 License Functionality and Limitations

Before beginning to use WIN-911 software, it is important to understand your User License.

WIN-911 is available in three license levels: Standard, Interactive, and Advanced.

Premium Voice and Multiple Nodes are

add-ons
If you require more information, please review the 7-minute License Comparison Video.

Figure 1 - WIN-911 License Levels

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4.2 WIN-911 System Requirements
A separate System Requirements document is available for download on the WIN-911 website.

The System Requirements in this section apply to all WIN-911 service levels: Standard,
Interactive, and Advanced.

4.2.1 WIN-911 Server

Please use Windows Update to get the latest Microsoft software.

Notifications can be delivered through SMS Text Messages, analog TAPI Voice Calls, VoIP Calls,
Mobile-911 or via email. Using one of these notification methods may require additional
hardware, outlined below.

You will need:

• 4 GB of RAM or more.
o Additional RAM is recommended if additional programs are to run simultaneously.
• 4 GB of hard disk space.
• Compatible OS Environment:
o Microsoft Windows 7/8/8.1 (64-bit only), Professional Edition (or higher)
o Microsoft Windows 10 Version 1809 and earlier (64-bit only), Professional Edition
o Microsoft Windows Server 2008 R2, Service Pack 1, Standard Edition (or higher)
o Microsoft Windows Server 2012, Standard Edition (or higher)
o Microsoft Windows Server 2012 R2, Standard Edition (or higher)
o Microsoft Windows Server 2016, Standard Edition (or higher)
• Microsoft SQL Server 2008 R2 through 2017 (Express, Standard and Enterprise Editions)
o SQL Server 2014 SP2 Express (included with WIN-911) requires Microsoft .NET 3.5
• Internet Information Services (IIS)
o Application Initialization will be installed for IIS 7.5 (Windows 7/Server 2008 R2)
• Microsoft .NET 4.0 required for install (.NET 4.5.1 will be installed)

4.2.2 WIN-911 Client

The following is required to run the WIN-911 client:
• Personal computer with dual core processor. Quad core processor is recommended.
• Please note: Two physical processor cores are required. A single processor core with
hyper-threading enabled will not meet the system requirements.
• 4 GB of RAM or more.
• Additional RAM is recommended if other programs are to be run simultaneously.
• 4 GB of hard disk space.
• Compatible OS Environment:
• Microsoft Windows 7/8/8.1/10 (64-bit only), Professional Edition (or higher).
• Internet Explorer 8 through 11 for Windows
• Microsoft Silverlight 5.1

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4.2.3 A Note About Passwords
Once WIN-911 is installed, it is recommended to not change the computer’s password.

If the password is changed, the end user will not receive alarms.

If you have to change the computer’s password, please refer to this Knowledgebase article.

To access this article, go to the WIN-911 website.

• Click on the Support menu
• Click on Knowledgebase
• Find the Miscellaneous section

The article is named “Instructions for updating the username & password for WIN-911 Server”

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4.2.4 Optional Notification Hardware:
To remotely receive notifications from your WIN-911 software, you will need some of the
following hardware:

To Use: You Will Need:

SMS Text Messages RS-232/USB or Ethernet (cellular connected) Cellular Modem
Recommended RS-232/USB: Multi-Tech MTC-G3, MTC-H5, MTC-C2, MTC-LVW2
Recommended Ethernet: Multi-Tech MTR-G3, MTR-H5, MTR-C2, MTR-LVW2

A cellular account with unlimited text messages is recommended.

TAPI Voice Calls TAPI Voice modem. (MultiTech MT9234MU-CDC-XR recommended)

Dedicated analog phone line

VoIP Calls SIP compatible VoIP internet account or PBX

Supported VoIP Providers:

Skype Connect Axvoice
VoIPtalk SureVoIP

Supported VoIP PBX Systems:

Ozeki Phone System XE Trixbox Elastix
Cisco Unified CM OpenSER FreePBX
Cisco Call Manager Express PBXnSIP SwyxWare
Asterisk PBXpress Aastra MX-One
Kamailio SipX ECS OpenSIP
FreeSwitch AsteriskNow

Mobile-911 • Broadband always-on internet connection for Mobile-911 server.

Please Note: Mobile-911 Server may be network distributed from WIN-911 and
requires an inbound TCP port (default 59112).

• iOS, Android and BlackBerry devices for the Mobile-911 app.

BlackBerry phones and tablets running OS5, OS6, and OS7 only

Email • Email server with a dedicated email account from which WIN-911 can send
alarm messages, as well as receive acknowledgement and report requests

• POP/IMAP for incoming mail

• SMTP for outgoing mail

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5 SECURITY AND SQL REQUIREMENTS
5.1 Windows Administrator Password
You will need Administrator Access on the computer where you are installing WIN-911.

The account configured for use with WIN-911 should be a service account. Therefore, WIN-911
expects that the local Windows administrator account password will not change.

5.2 SQL Requirements

You can use an existing SQL server to store WIN-911’s configuration and alarm log files.

In order to use an existing SQL install with WIN-911, it must be one of the following versions:
• Microsoft SQL Server 2008 R2 through 2017 (Express, Standard and Enterprise Editions)
• SQL Server 2014 Express (included with WIN-911 Enterprise) requires Microsoft .NET
3.5. Also required is SP1 for Server 2008 R2

5.3 SQL Permissions

It is recommended to create an isolated instance for WIN-911 to run.

The WIN-911 service account and the installing user (if different) will both require system
administrator permissions in SQL.

Permissions for the installing user can be removed after install but will need to be restored for
upgrades.

WIN-911 also supports SQL clustering, where supported by your SQL server.
• Please note this is not available on the SQL express edition.

5.4 Remote Install of SQL

SQL can be installed remotely if the install is network accessible.

For remote SQL instances in a workgroup environment, ensure user accounts are fully qualified.

5.5 SQL Reference Links

WIN-911 Configuration Backup and Restore
WIN-911 SQL Server Redirect

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6 ALARM SUBSCRIPTIONS
It is important to consider the number of alarms that will be monitored, and their type.

Prior to commissioning WIN-911, the systems integrator should work with the end-user to
define their alarm scheme.

At minimum, the following should be identified:

• What specific alarms require notification?
• For each alarm, who would you notify?
• For each alarm, how would they be notified?
• What is the notification plan?
• When do you stop notification?

Consider the following table as one way to answer these questions:

How to notify
What specific alarms Who to
(Email, Mobile When to stop
require notification? notify for Notification plan
App, Voice or notification
Tag or Block Name this alarm
SMS)
1. Johnathan Mobile
Refrig/Motor/Drive_Fault App, delay 1 min then
2. Johnathan Voice,
Refrig/High_Press delay 5 min then
IF the alarm is
3. Patrick Mobile App,
Johnathan, acknowledged
Mobile App delay 1 min. then
Patrick and THEN
then Voice 4. Patrick Voice, delay
Cory stop
Filler_1/Photoeye 5 min.
notification
5. Cory Mobile App,
delay 1 min. then
6. Cory Voice then
repeat the loop
IF the alarm is
East_Tank/High terminal
1. Jeremy SMS, delay 2
(inactive and
Jeremy minutes then
SMS then acknowledged)
then On 2. On Call Person by
Voice THEN
East_Tank/Low Call Phone Voice then repeat the
stop
loop
notification

1. Email anyone with the

IF the alarm is
Engineers role, no delay
acknowledged
PKG_1/Scale_Misread Engineers Email and Voice then
THEN
2. Call anyone with the
stop notification
Engineers role

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7 GE CIMPLICITY CONFIGURATION
WIN-911 supports GE CIMPLICITY versions 8.2 and 9.0

When integrating WIN-911 into an existing GE CIMPLICITY system, there is one recommended
architecture to use:
• A single GE CIMPLICITY Application with a single WIN-911 system

WIN-911 can be installed wither on the CIMPLICITY client machine, or where the CIMPLICITY
Project is running.

This configuration requires one (1) WIN-911 license.

You can read additional information about nodes and licensing in the Nodes and Licensing
Document. It is available on our website. Click on Resources, then Documentation. Look in
the first section, “WIN-911 Standard/Interactive/Advanced.”

The network diagrams are also available on the WIN-911 website. Click on Resources, then
Documentation. Look for your SCADA in the Getting Started section.

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7.1 Security
Is security enabled in your install of GE CIMPLICITY?

If so, you will need to have the CIMPLICITY username and password that:
• Has access to the HMI
AND
• Can acknowledge alarms

Your CIMPLICITY administrator should

provide this information.

7.2 Bringing Alarms into WIN-911

To bring alarms into WIN-911, the CIMPLICITY data source supports two different methods.
These are Filters and Imports.

It is recommended you use Filters, as it is a dynamic process. As such, Filters do not consume
as much memory and other resources of the server.

For more information, please watch the GE CIMPLICITY Alarm Filters and Import video.

This is available on the WIN-911 website. Click the Resources menu, then choose How-To
Videos.

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8 NOTIFIER SPECIFIC CONFIGURATION
In this section we will discuss how to configure how WIN-911 notifies you when alarms go off.

There are four methods for providing notifications. These are:

• SMS Text Messages
• TAPI Voice Calls (analog)
• VoIP (Voice) Calls (digital)
• Email

These will all be discussed in the following sections.

8.1 SMS Text Messages

SMS stands for Short Message Service. This service allows short messages (160 characters or
less) to be sent in situations where there is minimal connectivity.

Using SMS requires:

• An activated SIM card
• A texting plan linked to the SIM card
• A cellular modem

It is recommended that you obtain a plan that allows for “Unlimited” SMS messages.

Talk and data plans are not required for SMS texting.

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8.1.1 SMS from a Virtual Environment
If WIN-911 is installed in a Virtual Environment or is running from a Virtual Machine, it will
require an Ethernet modem and not a Serial or USB device.

WIN-911 recommends the MultiConnect rCell 100 series Ethernet Modem, by MultiTech. This
modem has different part numbers, depending on which carrier you’ll be using it with.

Carrier Manufacturer Part Number WIN-911 Part Number

Verizon LTE (4G): MTR-LVW2-B07-US WIN-911/LTE/V/NET
AT&T, T-Mobile, Rogers LTE (4G): MTR-LAT1-B07-US WIN-911/LTE/A/NET
Non-US Carriers HSPA+ (3G): WIN-911/HSPA/NET
MTR-H5-B07-US-EU-GB

8.1.2 Recommended SMS modems

WIN-911 recommends several different RS-232/USB cellular modems.

These include:
MultiTech
• Cell 100 Series
▪ MTC-H5-B01-US-EU-GB
▪ MTC-LAT1-B01-US
▪ MTC-LVW2-B01-US
• rCell 100 Series
▪ MTR-H5-B07-US-EU-GB
▪ MTR-LAT1-B07-US
▪ MTR-LVW2-B07-US
• MultiMobile USB: MT9234MU-CDC-XR

DIGITUS
• USB to Serial Adapter, DA-70156

These modems have been tested with WIN-911 and verified to work. If you would like to use
a modem that is not on this list, please see our Knowledgebase article about testing modems:
Article: Manually Testing Cellular Modems using PuTTY

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8.2 TAPI Voice Calls (analog)

8.2.1 Analog Phone Lines

Before using analog phone lines to deliver mission-critical alerts, it is important to verify that
the line is in good working condition.

The functionality and quality of TAPI callout is limited by the quality of the phone line. As
landlines become less popular, not all analog lines create reliable connections.

8.2.2 Connections to the WIN-911 machine

It is recommended to directly connect the modem to the computer wherever possible. This
allows you to avoid common points of failure, such as at the USB hub, or other similar device.

Once the TAPI modem is connected and the drivers installed, verify the modem appears in the
computer’s Device Manager.

8.2.3 Modem Recommendations

For TAPI use, WIN-911 recommends the MuiltiMobile USB modem. This is a product of
MultiTech, part number MTR9234MU-CDC-XR

Please Note:
The Zoom USB TAPI modem is not compatible
with WIN-911.

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8.3 VoIP Calls (digital voice)
When WIN-911 is connected to a VoIP system, the software functions as a softphone, or a
phone extension completely based in software.

No additional hardware is required.

This arrangement allows for multiple simultaneous outgoing calls, as opposed to analog voice
(TAPI) which allows for only one call at a time.

8.3.1 Required Personnel

Successfully configuring a Voice Over Internet Protocol system (VoIP) will require a coordinated
effort between your company’s voice network experts and the party responsible for installing
WIN-911.

For companies without dedicated voice network experts, this role is often filled by the
Information Technology department (or IT).

It is important to engage your voice

network experts early in the process!

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8.3.2 VoIP Providers and PBX Systems
To use WIN-911’s VoIP capabilities, you will need a SIP compatible VoIP internet
account or PBX system.

If you need a software SIP provider, WIN-911 recommends SIP.US

WIN-911 supports the following VoIP Providers:

Skype Connect Axvoice
VoIPtalk SureVoIP

WIN-911 supports the following VoIP PBX Systems:

Ozeki Phone System XE Trixbox Elastix
Cisco Unified CM OpenSER FreePBX
Cisco Call Manager Express PBXnSIP SwyxWare
Asterisk PBXpress Aastra MX-One
Kamailio SipX ECS OpenSIP
FreeSwitch AsteriskNow

These systems have been tested with WIN-911 and are verified to work. If your Provider or PBX
system is not listed, there is a good chance it will still work. The important part is that your
Provider and PBX combination support SIP (or Session Initiation Protocol).

8.3.3 Your VoIP Server

WIN-911 functions as a VoIP softphone, which requires a SIP compatible VoIP server. Before
deploying WIN-911 you will need to make sure one of these is available and can be used with
WIN-911.

Most internal PBX systems support SIP, but you will need check with your IT team to confirm
compatibility with 3rd party SIP softphones.

Your IT team will also need to create a SIP extension or account for use with WIN-911. These
are also known as “endpoints.”

If an internal PBX is not available, there are many internet-based SIP options available.

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8.3.3.1 Network Access
WIN-911 needs to have network access to your VoIP server.

If you are using an internal VoIP server or PBX system, they are typically located on a dedicated
voice network. This means your IT team will need to allow access from the WIN-911 system to
the voice network.

If you are using an Internet-facing SIP service, your

IT team will need to allow access to the
appropriate SIP server.

To properly configure WIN-911, you will need the SIP server’s connection information. You will
need the:
• SIP account username and password
• Server address
• Connection port (typically 5060)
• RTP Port range.

8.3.3.2 Calling in to the WIN-911 system

Sometimes your operators will need to call in to the WIN-911 system to perform alarm support
or to report requests.

If you will need your operators to call in, be sure to let your IT team know so that they can allow
for it.

Occasionally an account is created that does not have inbound access enabled.

If you are using an Internet-facing SIP service, this requires attaching a phone number to your
SIP trunk. This is typically an add-on feature.

8.3.4 Additional VoIP Resources

For more information, please see the following:

• Getting Started with VoIP Knowledge Base Article

• VoIP Configuration Webinar
▪ This video defines what you need to get started with VoIP, which PBX and SIP providers
to use, and a step-by-step configuration walkthrough.

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8.4 Email
WIN-911 can also notify you via email, to any email account you choose.

If you want WIN-911 to send alarm emails, you will need access to an SMTP server.
If you want WIN-911 to receive acknowledgments, you need access to an IMAP or POP server.

8.4.1 Email accounts

It is recommended that you create a dedicated email account with which to send and receive
WIN-911 email notifications.

WIN-911 acts as an email client capable of sending email notifications and receiving email
acknowledgements. When enabling inbound mail, WIN-911 will need to manage the inbox and
delete older mails.

8.4.2 Outgoing Email Server Information

Information on your email server can typically be provided by your IT department.

You will need the following information:

• Host
▪ This is the IP address or host name for the mail server you are contacting.
• TLS/SSL
▪ This is a toggle regarding a security level on top of SMTP. Configure to match
your server.
• Port
▪ This is the port your mail server connects to. Configure to match server and SSL
settings.
• Server Authentication
▪ Username
▪ Password

Do Not attempt to access this email account from another mail client.
Do Not use a personal email account.
WIN-911 will delete messages in this account!

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8.4.3 Incoming Mail
WIN-911 supports two-way direct connects for Rockwell, GE and Wonderware SCADAs, which
enables the user to both receive and acknowledge alarms.

The second tab, labelled “Incoming Server,” is used to configure the email gateway to enable
the direct connect.

Only Configure the incoming server if:

• You are using a supported SCADA (as above)
AND
• You are using a WIN-911 Interactive or Advanced license.

Direct Connects are unavailable on the Standard License.

8.4.4 Incoming Mail Server Information

Information on your email server can typically be provided by your IT department.

You will need the following information:

• Type
▪ Choose POP3 or IMAP. Match your server.
• Host
▪ This is the IP address or host name for the mail server you are contacting.
• TLS/SSL
▪ This is a toggle regarding a security level on top of SMTP. Configure to match
your server.
• Port
▪ This is the port your mail server connects to. Configure to match server and SSL
settings.
• Poll Rate
▪ Specify how often, in minutes, the server should check for incoming messages.
• Server Authentication
▪ Username
▪ Password

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