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    TVL Home Economics Housekeeping: Lesson 1

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    Cryzel Capacia
    1. The housekeeping department is responsible for daily and periodic cleaning of guest rooms and public areas, as well as linen, furnishings, and sometimes laundry. Maintaining high standards of cleanliness is important for guest satisfaction. 2. Key roles in the housekeeping department include the executive housekeeper, assistant housekeeper, housekeeping supervisor, floor supervisor, public area attendant, linen attendant, room attendant, and housemen. Each role has specific cleaning duties and responsibilities. 3. Proper cleaning and maintenance of guest rooms, public spaces, linens, and supplies is important to ensure guest satisfaction and the overall success of the hotel.

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    TVL Home Economics Housekeeping: Lesson 1

    Uploaded by

    Cryzel Capacia
    602 views9 pages
    1. The housekeeping department is responsible for daily and periodic cleaning of guest rooms and public areas, as well as linen, furnishings, and sometimes laundry. Maintaining high standards of cleanliness is important for guest satisfaction. 2. Key roles in the housekeeping department include the executive housekeeper, assistant housekeeper, housekeeping supervisor, floor supervisor, public area attendant, linen attendant, room attendant, and housemen. Each role has specific cleaning duties and responsibilities. 3. Proper cleaning and maintenance of guest rooms, public spaces, linens, and supplies is important to ensure guest satisfaction and the overall success of the hotel.

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    1. The housekeeping department is responsible for daily and periodic cleaning of guest rooms and public areas, as well as linen, furnishings, and sometimes laundry. Maintaining high standards of cleanliness is important for guest satisfaction. 2. Key roles in the housekeeping department include the executive housekeeper, assistant housekeeper, housekeeping supervisor, floor supervisor, public area attendant, linen attendant, room attendant, and housemen. Each role has specific cleaning duties and responsibilities. 3. Proper cleaning and maintenance of guest rooms, public spaces, linens, and supplies is important to ensure guest satisfaction and the overall success of the hotel.

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    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    602 views9 pages

    TVL Home Economics Housekeeping: Lesson 1

    Uploaded by

    Cryzel Capacia
    1. The housekeeping department is responsible for daily and periodic cleaning of guest rooms and public areas, as well as linen, furnishings, and sometimes laundry. Maintaining high standards of cleanliness is important for guest satisfaction. 2. Key roles in the housekeeping department include the executive housekeeper, assistant housekeeper, housekeeping supervisor, floor supervisor, public area attendant, linen attendant, room attendant, and housemen. Each role has specific cleaning duties and responsibilities. 3. Proper cleaning and maintenance of guest rooms, public spaces, linens, and supplies is important to ensure guest satisfaction and the overall success of the hotel.

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    TVL

    HOME ECONOMICS
    MODULE 1
    HOUSEKEEPING

    LESSON 1

    0
    The Role of the Housekeeping Department

    The Housekeeping Department is responsible for the daily and periodic cleaning of
    guest's rooms; and in most cases, public areas. This department has in its care, linen and
    furnishings, carpets and furniture, beds and bedding, and sometimes laundry work for guests
    and the department. The housekeeping department must maintain high standards of
    housekeeping practice, or the guests will not be satisfied. Working in Housekeeping is a very
    specialised and important job. You are not just a number among many individuals; you are part
    of an organisation. The efficiency of the Housekeeping staff contributes to the success of the
    whole hotel, equally with the staff of the Kitchen, Restaurant or Reception. The reputation and
    success of any hotel depends upon the efficiency and contribution of its entire staff, especially
    the people who deal with the guests.

    The Executive Housekeeper

    1
    This is the person overall in charge of the housekeeping department in a medium to
    large hotel, and will report directly to the general manager or to the Rooms Division manager.

    Job Summary – Supervises all housekeeping employees, has the authority to hire or fire, plans
    and assigns work assignments, informs new employees of regulations, inspects housekeeping
    personnel work assignments and requisitions supplies.

    Assistant Housekeeper

    Responsible for the overall housekeeping department and carries out work delegated by
    the executive housekeeper in his/her absence. The assistant housekeeper supervises all
    housekeeping employees, has the authority to hire or fire, plans and assigns work assignments,
    informs new employees of regulations, inspects housekeeping personnel work assignments and
    requisitions supplies.

    All the duties and responsibilities of assistant housekeeper will be as same as that of
    executive housekeeper in his/her absence.

    Housekeeping Supervisor

    Duties and responsibilities

    • Supervise housekeeping staff when they are performing their duties

    • Supervise laundry staff duties

    • Stock and maintain any housekeeping supply rooms

    • Determine and process all guest complaints

    • Check all guest rooms are ready for arrival

    • Check that all common areas are hazard free and ready for guests

    • Conduct daily morning meeting with housekeeping staff and organize all staff daily

    • Ensure high level of customer service is maintained at all times

    • Assist guests with all questions and reasonable requests

    • Maintain clean and tidy work area

    Floor Supervisor

    Duties and responsibilities:

    • Assign duties to the floor housemen and housekeepers.

    • Inspect each room completed by Housekeepers, according to specified room checklist and
    ensure that they meet the standards of the establishment in terms of cleaning, functional and
    aesthetic value.

    2
    • Check stocks of linen and guest supplies and cleaning supplies on floors and ensure timely
    delivery of soiled linen to laundry and requisition for fresh linen from linen room and guest
    supplies / cleaning supplies from the stores.

    • Train Housekeepers and Housemen for maximum productivity and standards of efficiency.

    • Submit performance appraisals periodically for each staff under his / her control.

    • Check all safety systems on the allotted floors.

    • Liaise with security on security aspects on guest floors.

    • Account for movement of linen from his or her floors.

    • Prepare housekeeping occupancy lists for front Office.

    • Check all maids’ carts to ensure it is well stocked with linen and supplies and as per standards
    stipulated. • Follow upon maintenance orders sent to Engineering.

    Public Area attendant

    This person keeps all lobbies and public facilities (such as lobby restrooms, telephone
    areas, the front desk and offices) clean and tidy.

    Duties and responsibilities:

    • Cleans and maintains all lobbies and public restrooms

    • Sweeps carpets

    • Empties ashtrays and rubbish bins

    • Polishes furniture and fixtures

    • Vacuums and polishes elevators

    • Keeps the front of the hotel free from trash

    Linen and Uniform Attendant

    This person is responsible for storing and issuing uniforms, bed linen and table linen. He
    or she also takes stock and maintains linen room supplies.

    Duties and responsibilities:

    • Sorts items and counts and records number if items soiled

    • Places linen and uniforms in containers for transport to laundry

    3
    • Examines laundered items to ensure cleanliness and serviceability

    • Sends torn articles to the seamstress for repair

    • Stores laundered linen and uniforms on shelves after verifying numbers and type of articles

    • Issues linen and uniforms, which are both to be exchanged on a clean-for-soiled basis only

    • Counts and records linen to fill requisitions

    The Room Attendant

    The Housekeeper/Room Attendant performs routine duties in cleaning and servicing


    guest rooms and bathrooms under the supervision of a housekeeping supervisor.

    Duties and responsibilities:

    • Enters and prepares the room for cleaning

    • Makes the bed

    • Dusts the room and furniture

    • Replenishes guest room and bath supplies

    • Cleans the bathroom

    • Cleans the closet

    • Vacuums the carpet

    • Checks and secures the room

    Housemen

    This person performs any combination of the following tasks to maintain guest rooms,
    work areas and the hotel premises in general in a clean and orderly manner.

    Duties and responsibilities:

    • Cleans rugs, carpets and upholstered furniture using a vacuum cleaner, broom, and shampoo
    machine

    • Cleans rooms, hallways and restrooms

    • Washes walls and ceilings, moves and arranges furniture and turns mattresses

    • Sweeps, mops, scrubs, waxes and polishes floors

    • Dusts and polishes metal work

    • Collects soiled linen for laundry

    4
    • Receives linen supplies

    • Stores linen supplies in floor linen closets

    • Maintains housekeeping carts

    • Removes trash collected by housekeepers Gardener Duties and responsibilities

    • Spring clean-up (raking, mulching, cutting back shrubs, grasses, and dead plants)

    • Garden Prep (preparing flower and garden beds, adding compost, planting, mulching)

    • Seeding/growing new plants, watering plants

    • Managing flower beds around the property

    Activity 1

    Instructions: Identify the hotel personnel being described below. Write your answer in
    the space provided before the number.

    1. Responsible in checking the cleanliness and maintenance of guest rooms on allotted


    floors for quality assurance.
    2. Responsible for laundering linens, towels, napkins, aprons, and uniforms.
    3. Ensures that all resources are effectively utilized.
    4. Ensures that hotel lobby, hallways, banquets space, and public restrooms are in order.
    5. Head of the given shift.

    5
    LESSON 2

    Access Rooms for


    Servicing

    6
    7
    8

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