Xerox
Xerox
Xerox
Xerox was at the top of its game when there was no other competitor in the market. The company
was the first one to introduce copier and personal computer in the market. In the beginning the
company was not able to keep and use the research findings relating to computers accordingly, so
they lost that market.
In 1970s, a number of Japanese competitors gave tough time to Xerox. The organization failed to
realize the changing dynamics of the market and they kept on selling the products with old design
which were big in size and complex to use, while on the other hand competitors like Ricoh Company
Ltd. introduced printers which were
This failure of realizing the market trends and rigid strategies led to a significant drop in the market
share for Xerox. However, in 1980s, the company realized the need for new designs and they
introduced new products in the market but till that time there were a number of competitors in the
market and it was too late for the organization to regain their position. The company focused on
research and development in 1980s, and they spent more than USD 3 billion in order to look for new
technologies so the company could grow but due to failed marketing strategies and their inability to
develop and market the products, Xerox was not able to pursue the customers.
Xerox always has been neglecting the need of marketing to develop and market their products in the
market. In the beginning, Xerox was successful and it was considered as a synonym for photocopying
but after the arrival of competitors in the market, Xerox gradually lost that fame and was unable to
attract customers.
Xerox is operating on a world scale level and currently one of the major players in the industry but
due to multiple competitors and tough competition based on several factors like, pricing,
reachability and easy to use, the competitors are ahead in the market. In order to achieve the
significant position in the market, Xerox needs to develop certain strategies like stretching the brand
and diversify to more consumer electronic products, proper and clear communication with the
stakeholders and to market the brand efficiently, which can ensure that the company is going in
right direction.