Rajeshwari Patil: Objectives
Rajeshwari Patil: Objectives
Rajeshwari Patil: Objectives
E-Mail: rajeshwaripatil992@gmail.com
OBJECTIVES
To work for an organization which provides me the opportunity to improve my skills and knowledge to growth along
with the organization objective.
QUALIFICATION
Engineering in Electronics and communications with 1st Division in all semesters, Kalinga University.
Diploma in E&C from Motichand lengade barathesh Polytechnic, Belgaum in 2013 with 76%.
PUC 2 science from Shaikh College of science, Belgaum in 2010 with 78%.
10th from Kendriya Vidhyalay No 1, Sambra, Belgaum in 2008 with 74%.
PROFESSIONAL EXPERIENCES
Effectively and efficiently in a complex, fast-paced and challenging call center environment.
Gathered and verified all required customer information for tracking purposes.
Maintained prescribed TAT +and productivity of the team to ensure smooth processing of documents.
Answered International telephone calls promptly and minimized delays that could lead to abandoned calls.
Documenting any major problem customers are facing with the products in large numbers & reporting it to
the concerned department
Addressed and resolved customer product complaints empathetically and professionally.
MICROSOFT, Convergys BANGALORE
Technical Support Engineer
JUNE 2015_ AUGUST 2016
Built and provided basic and advanced end-user troubleshooting and high end technical desktop on
Windows and Mac systems.
Dealing with Download, Installation, Activation and all technical issues on Windows 10, 8.1 and Versions.
Tested and supported all Windows 10 Insider Preview builds. Provided base level IT support to personnel
within the business.
Resolved issues in a clear, courteous and straightforward manner. Identified and solved technical with a
variety of diagnostic tools.
Remained up-to-date on the latest technologies and solutions applicable to Microsoft products.
Researched, troubleshot and resolved complex problems independently.
Abilities in handling multiple priorities, with a bias for action and interest in Professionalism.
Online e-mail support to the customers using individually drafted templates and with help of various
applications.
Answered telephone calls promptly and minimized delays that could lead to abandoned calls.
Worked closely with team members to meet or exceed all customer service requirements.
Managed customers' expectations and experience to a high degree of customer satisfaction.
Managing the team target as well as individual target of team members. Represent the team and
conference calls with Clusters.
Ensuring team bonding and team interaction as to avoid attrition happening on the grounds of
dissatisfaction in the team.
Document all calls with regards to participant inquires accurately using Call Tracking System.
RECOGNITION
Appreciation mails from Clients & Managers for as an outstanding performer for the year 2015.
Awarded for the excellence in Quality, Productivity and Cross Process Training.
Awarded as a best team performer for clearance of unallocated target.
SKILLS
Operating systems: Microsoft WINDOWS 7, 8, 8.1, 10 (Including Insider Builds)
Programing Languages: C Language, C++ Basics
Packages: MS Office
PERSONAL INFORMATION