IAU's ALTIMETER, It Is Very Important To Understand Some Common Rules For Good Online Etiquette
IAU's ALTIMETER, It Is Very Important To Understand Some Common Rules For Good Online Etiquette
IAU's ALTIMETER, It Is Very Important To Understand Some Common Rules For Good Online Etiquette
Effective communication is needed more than ever in online communication. Overstate your points and
be clear with your ideas.
Communication methods in the online classroom, most communication takes place through writing.
What does this mean to online students?
Written communications can enable you to get to know your instructor and classmates on a deep,
rather than just a superficial, level. Communicating through the written word enables you to think
through your ideas thoroughly before presenting them. And, you can take the time to make sure your
words express exactly what you want to say.
If your writing abilities are limited, you may need to take some additional writing classes before or as
part of your online learning experience.
1. Discussion Boards
Many Altimeter courses utilize a discussion board. The discussion board allows students and
instructors to "post" and reply to text-based messages. You can post and read messages when it
is convenient for you within the time frame specified by the instructor.
The discussion board groups together messages that relate to the same topic in a "threaded
discussion". For example, if an instructor posts a question, then each student's individual reply is
grouped with the original note.
Each person's response is displayed for everyone else to see. Perhaps you are interested in
something written by one of your classmates; you can post a message in response to your
classmate. Don't be surprised if you discover responses to what you've written from several of
your classmates!
Discussion posts are almost always publicly viewable by all students and instructors in your
course, so it is not the appropriate place to post private messages to the instructor. Sending an
email to the instructor would be the more appropriate method for that.
2. Email
Email is a great way to communicate at times that are convenient both for you and the
recipient. You will probably use email to communicate with your instructor and classmates.
Email does have its limitations and it takes some savvy to use it well.
Some things to keep in mind about email: Double check to whom you're sending email. It can be
embarrassing when an email that you meant for one person ends up being read by others. Using
all capital letters in email is equivalent to shouting. Use a meaningful subject line so your readers
will have a clear idea of what your message is about. Don't forward others' messages without
asking first. While you should always write your email messages assuming others may see them,
it is considered very rude to forward someone else's message without asking their permission.
Misunderstandings are more common with email than other communication methods.
Times to use the phone instead of email: When security is necessary. A private conversation or
phone call is more secure than email, which can be distributed to many people. Email is best for
the dissemination of facts. When you're dealing with an emotionally charged subject, you may
want to use the phone instead. When it's a group discussion (or use chats, bulletin boards, or
teleconferences). When you're communicating with someone who doesn't read or respond to
email regularly and you need an immediate response. When it's hard to discuss the topic in
writing without being intimidating or rude. When you have a series of questions for someone
that will take a while to answer.
3. Chat
A chat session is like a classroom discussion because the instructor and students are all
participating at the same time. But unlike a classroom discussion, you are all working in separate
locations from your own computers.
As you can imagine, this can sometimes be a little confusing. You will need to "think on your
feet" (or fingers) and type quickly to express your thoughts as you're thinking them. Chats can
also be hard to follow. Since each contribution displays when its writer finishes typing, it is easy
for conversations to be out of order. Experienced instructors find ways to remedy this: for
example, your instructor might ask students to indicate when they have something to say and
then call on them to "speak" (type) so the conversation can be more easily followed.
The advantage of chats is that they allow people in separate locations to "talk" to one another in
real time.
NETIQUETTE
There are special rules of personal conduct that apply to all online communications. Here is a
sampling of some of them.
In general, email and bulletin board messages should be short and to the point (although there
are exceptions to this rule, such as assignments that are submitted by email or bulletin board.
But generally you'll be submitting assignments as file attachments).
Make sure to have a meaningful subject line for your email and message board
contributions so others will know what to expect.
Be polite and respectful. It can be tempting to let yourself go in an environment that
feels anonymous, but remember that there are real people reading your messages.
Good online manners are vital to a productive and supportive online learning
environment.
Be tolerant of views expressed by others. Your Altimeter classroom may well be bringing
you together with people from all over the country. Keep in mind that you probably
have something to gain from exposure to views and backgrounds different than your
own.
When reacting to someone else's message, address the ideas, not the person. Again,
remember that there are real people on the other end.
Be careful when using sarcasm and humor, and don't include any obscenities in your
messages. Without face-to-face communications, people may take your humor
personally, and you never know who may be offended by expressions that are
commonplace to you.
Don't send commercial advertisements or "chain mail" to your classmates.