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in operations and other parts of an organization.

Here are some examples of uses of forecasts in


business organizations: Accounting. New product/process cost estimates, profit projections, cash
management. Finance. Equipment/equipment replacement needs, timing and amount of
funding/borrowing needs. Human resources. Hiring activities, including recruitment, interviewing, and
training; layoff planning, including outplacement counseling. Marketing. Pricing and promotion, e-
business strategies, global competition strategies. MIS. New/revised information systems, Internet
services. Operations. Schedules, capacity planning, work assignments and workloads, inventory
planning, make-or-buy decisions, outsourcing, project management. Product/service design. Revision of
current features, design of new products or services. In most of these uses of forecasts, decisions in one
area have consequences in other areas. Therefore, it is very important for all affected areas to agree on
a common forecast. However, this may not be easy to accomplish. Different departments often have
very different perspectives on a forecast, making a consensus forecast difficult to achieve. For example,
salespeople, by their very nature, may be overly optimistic with their forecasts, and may want to
“reserve” capacity for their customers. This can result in excess costs for operations and inventory
storage. Conversely, if demand exceeds forecasts, operations and the supply chain may not be able to
meet demand, which would mean lost business and dissatisfied customers. Forecasting is also an
important component of yield management, which relates to the percentage of capacity being used.
Accurate forecasts can help managers plan tactics (e.g., offer discounts, don’t offer discounts) to match
capacity with demand, thereby achieving high yield levels. There are two uses for forecasts. One is to
help managers plan the system, and the other is to help them plan the use of the system. Planning the
system generally involves long-range plans about the types of products and services to offer, what
facilities and equipment to have, where to locate, and so on. Planning the use of the system refers to
short-range and intermediate-range planning, which involve tasks such as planning inventory and
workforce levels, planning purchasing and production, budgeting, and scheduling. Business forecasting
pertains to more than predicting demand. Forecasts are also used to predict profits, revenues, costs,
productivity changes, prices and availability of energy and raw materials, interest rates, movements of
key economic indicators (e.g., gross domestic product, inflation, government borrowing), and prices of
stocks and bonds. For the sake of simplicity, this chapter will focus on the forecasting of demand. Keep
in mind, however, that the concepts and techniques apply equally well to the other variables. In spite of
its use of computers and sophisticated mathematical models, forecasting is not an exact science.
Instead, successful forecasting often requires a skillful blending of science and intuition. Experience,
judgment, and technical expertise all play a role in developing useful forecasts. Along with these, a
certain amount of luck and a dash of humility can be helpful, because the worst forecasters occasionally
produce a very good forecast, and even the best forecasters sometimes miss completely. Current
forecasting techniques range from the mundane to the exotic. Some work better than others, but no
single technique works all the time.

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