Employee Resilience in Organizations: Development of A New Scale
Employee Resilience in Organizations: Development of A New Scale
Employee Resilience in Organizations: Development of A New Scale
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ABSTRACT
Resilience as a psychological capacity of employees has recently come into focus with the rise
of Positive Psychology. A critical element of a positive view of resilience involves viewing adverse
events as an opportunity to develop and become a better person. A review of previous measures and
theories of resilience shows this perspective is largely missing and suggests possible dimensions of it.
A new measurement scale was developed and tested on 178 participants from large organizations in
Indonesia. Exploratory factor analysis of the underlying structure revealed two main dimensions:
Emotion. Implications of this improved construct for future research and the practical development of
Research on resilience was originally focused on clinical and child development applications
but has now expanded rapidly into new domains including organizational studies (Youssef, 2004). The
focus has correspondingly shifted from emphasizing pathology and developmental problems to health
promotion and well-being (Luthans, Avey, Clapp-Smith, & Li, 2008), particularly self-developmental
strategies that build on existing personal capabilities. In this view, resilience is seen less as a relatively
static personality trait than a capacity that can be developed (Bonanno, 2004; Masten & Reed, 2002).
These expansions of the concept of resilience have required extended definitions, dimensions
and indicators (Ahern, Kiehl, Sole, & Byers, 2006; Luthar, Cichetti, & Becker, 2000). Survival, high
tolerance, adaptation and “bounce back” are amongst the synonyms for resilience adopted in recent
psychological and organizational studies (Youssef, 2004; Yu & Zhang, 2007). New scales for
measuring resilience have been proposed in which adaptability, agility, perseverance, morale and
optimism are important qualities underlying resilient attitudes and behaviours (Yu & Zhang, 2007).
ANZAM 2012 Page 2 of 16
Recently resilience has become a central theme of Positive Organizational Behavior (POB)
and Positive Organizational Scholarship (POS), two major strands of Positive Psychology which focus
on building employee strength, fostering high performance and establishing a thriving working
environment (Cameron, Dutton, & Quinn, 2003; Luthans, 2002; Nelson & Cooper, 2007; Wright,
2003). For example, resilience is seen to improve performance in the face of significant change and
transformation (Luthans, Avolio, Walumbwa, & Li, 2005). Resilience in leaders has been shown to
A limitation in most previous research, including the POB/POS studies, lies in the stated or
implied view of resilience as the capacity to regain “normality” after experiencing an adverse event. A
less-recognised perspective is that adversity helps individuals grow beyond their previous condition,
becoming strengthened and more resourceful (Sutcliffe & Vogus, 2003). When individuals effectively
manage adverse situations they transform themselves into even more resilient persons, growing rather
than preserving their self. Studies of positive emotion as a primary component of resilience support
this view in predicting an upward spiraling effect of people’s positive reaction to difficulties
(Fredrickson & Joiner, 2002). The intention to become an improved person is therefore worth
organizations, where the complexity and uncertainty of organizational life are likely to increase the
possibility that individuals will meet adversity (Luthans, Vogelgesang, & Lester, 2006).
Although resilience is theoretically and practically a very promising concept for organizational
studies, constructs and scales developed for this context are limited by their assumptions of a
homeostatic rather than growth basis to personality, as well as some specific problems discussed
below. The range of organizational measures is narrow compared to the variety in clinical and child
development domains (Ahern et al., 2006). This paper therefore aims to enrich understanding of
Below we review existing perspectives and identify criteria for the new construct. We then
evaluate measures previously used in organizational studies and propose a new definition and
dimensional structure. Finally, scale development and validation procedures are summarized and
level approach describes resilience as performance free from accumulation of frequent, routine or
novel difficulties in organizational systems (Rudolph & Repenning, 2002). Similarly, Denhart &
Denhart (2010) view organizational resilience as an issue of systems functioning and capacity rather
The present construct has the more common individual-level focus. While most authors
take a “recovery” perspective a few emphasize individual growth. Waterman and Collard’s view of
“career-resilience” in employees “who are not only dedicated to the idea of continuous learning, but
also stand ready to reinvent themselves to keep pace with change, take responsibility for their own
career management and commit to the company’s success” (1994, p. 88), is an example. In POS
leadership theory authentic leaders emphasize the growth of their staff (Avolio, Walumbwa, Gardner,
Luthans & May 2004) while trying to develop their resilience and other positive qualities. However
POB and POS grew from the Positive Psychology movement, described by Seligman and
colleagues as the science of positive subjective experience (Seligman & Csikszentmihalyi, 2000).
They suggest psychology focus less on fixing what is wrong, weak or bad and more on identifying and
nurturing what is right, strong and good. In line with this, POS and POB aim to enhance organizational
effectiveness by emphasizing positive human strengths (Luthans, 2002; Nelson & Cooper, 2007).
POS/POB studies have examined resilience at both organizational and individual levels. An
organizational-level example is Luthans et al.’s (2007b) adoption of Masten and Reed’s (2002)
concepts of “assets” and “risk”. Assets refers to resources contributing to a unit’s capacity to absorb
strain, such as knowledge, skill, trust, heedfulness, positive emotion and commitment. Risk refers to
negative future outcomes, which can be managed through organizational practices such as downsizing,
re-engineering, restructuring, outsourcing, and discriminating. When assets are managed as a buffer
At the individual level, Vogus (2003, p. 96) views resilience as the ability to absorb strain and
preserve or improve functioning during adversities such a leadership crisis, major change, production
pressures or external demands by stakeholders. POS/POB studies view resilience as both “statelike”
and developable in individuals (Luthans, Youssef, & Avolio, 2007a). Luthans,(Luthans, Avey, Avolio,
Norman, & Combs, 2006) found individual resilience significantly increased in experimental groups
after a training program, while a control group showed no increase. Viewing resilience as a capacity
that develops in response to adversity presents a different picture from studies where it is merely
adaptability or recovery (Luthans, Youssef et al., 2007a): individuals build their internal and external
A systematic search of organizational studies using “resilience” as a key word in the last 12
years identified fifteen papers using two scales: Ego-Resilience (ER-89) developed by Block and
Kremen (1996, p. 167), and PsyCap (resilience subscale) developed by Luthans et al (2007) primarily
using items from Wagnild and Young’s (1993) non-organizational Resilience Scale (WYRS).
ER-89 draws on Block and Block’s (1980) construct of a personality trait found in resourceful
and adaptive persons, involving “the capacity of the individuals to effectively modulate and monitor
an ever-changing complex of desires and reality constraints” (1996, p. 359). Resilient individuals have
psychological resources of adaptability or flexibility that help deal with adversity and persist over
time. Sample items are: “I quickly get over and recover from being startled” and “I enjoy dealing with
Wagnild & Young’s Resilience Scale also measures a positive personality characteristic
underlying adaptation (Wagnild & Young, 1990, 1993, p. 167). Their review of the psychological
• Equanimity, a balanced perspective of one’s life and experiences, the ability to consider a
struggle of one’s life purpose and to remain being involved, to practice self-discipline
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• Self-Reliance, believing on one’s inherent capabilities, the ability to depend on oneself and to
• Meaningfulness, the belief that life has a purpose and one’s contributions have value
However exploratory factor analysis suggested these dimensions may comprise only two
distinct factors, Personal Competence and Acceptance of Self and Life (Wagnild & Young, 1993).
Resilience is part of Luthans’ (2002) construct of Psychological Capital, along with self-
efficacy, hope and optimism. Resilience is defined as “the positive psychological capacity to rebound,
to ‘bounce-back’ from adversity, uncertainty, conflict, failure or even positive change, progress and
increased responsibility” (Luthans, 2002, p. 702). Luthans adapted items from the WYRS dimensions
of Perseverance and Self-Reliance to the work context, for example “I usually manage difficulties one
The definitions and dimensions in these scales cover broad aspects of resilience in adults but
overlook the ability to grow or improve as a person. Therefore we define resilience as an individual’s
capacity to respond to adversities at work in ways that strengthen and develop himself or herself as a
better person. Four potential dimensions relevant to this perspective from the three scales above were
Perseverance describes the quality of not giving up when facing difficulties. It implies self-
reliance, a belief that by keeping going one’s goals will eventually be reached and one’s self will
benefit. Therefore, perseverance involves beliefs, thoughts, attitudes and behavioral persistence.
Persevering individuals tend to endure in the face of adversity (Markman, Baron, & Balkin, 2005).
They exert a high level of effort and endurance in the face of setbacks and failures, and always look
for a solution. They have a strong belief in their ability to overcome challenges. Perseverance is
themselves (Richardson, 2002; Sutcliffe & Vogus, 2003) by growing and increasing their capabilities
(Reivich & Shatte, 2003). They face difficulties with the intention to learn more about themselves
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(Sutcliffe and Vogus (2003), and are resourceful and determined (Blatt (2009). Commitment to growth
Positive emotion has a critical role in difficult situations (Fredrickson, 2001, 2003;
Fredrickson & Joiner, 2002). In general, positive emotion arises from experiencing desirable
outcomes. It includes joy, happiness, elation or pleasure, courage, hope, love and interest (Lucas,
Diener, & Larsen, 2002). In adversity positive emotions help individuals broaden the scope of their
cognition and attention (Fredrickson & Branigan, 2005) and become more creative, viewing problems
or difficulties from a wider perspective and generating better solutions without panic or stress
(Fredrickson, 2001; Fredrickson & Branigan, 2005; Luthans, Youssef, & Rawski, 2011).
Baron (2008) observed these effects in a study of entrepreneurs interpreting situations and
making decisions. Where others see a threat or danger, an entrepreneur with positive emotion
perceives a manageable situation and maintains a realistic view of it. Greater creativity, problem-
solving skill and recall of mental “shortcuts” and past knowledge were also found (Baron, 2006,
calmness, creativity and quick decision-making to a difficult situation. Positive emotion is defined
In meaning making employees actively seek to understand the nature and value of work in
their lives through continuous sense-making. In Huevel et al’s (2009) model, meaning making
involves integrating challenging or ambiguous situations into a framework of personal meaning using
conscious, value-based reflection (Heuvel et al., 2009, p. 509). When work is seen as meaningful and
Meaning making is differentiated here from elements of resilience that in others studies
involve automatic processes of sense-making or finding meaning (Connor & Davidson, 2003;
Wagnild & Young, 1993) In active meaning making individuals consciously reflect on ambiguous or
challenging events to determine their personal meanings, values and goals, helping them face setbacks
with a growth focus. Instead of giving up they see difficulties as a personal calling, in which they are
deeply involved and which is consequently in some sense enjoyable (Wagnild & Young, 1993;
Page 7 of 16 ANZAM 2012
Wrzesniewski, 2003). Meaning making is therefore defined here as actively reflecting on and
METHOD
Thirty-eight items reflecting attitudes and behaviours underlying the proposed dimensions
were selected from studies of adult samples conceptualizing resilience as a developable capacity (Blatt
(2009) Friborg et al (2003) Connor & Davidson (2003); Heuvel et al (2009); Wagnild & Young (1993)
Marsick & Watkins (2003). Some adjustment to the wording was necessary. Sample items are “I am
not easily discourage by failure” (perseverance), “I actively look for ways to overcome the challenges
I encounter” (commitment to growth), “I am interested in facing and solving the problems” (positive
emotion) and “I actively take the time to reflect on events that happen in my life” (meaning making).
Content validity was then assessed by a panel (Davis, 1992; DeVellis, 2003; Hardesty &
Bearden, 2004) of five academics with expertise in resilience and scale construction. Nine items were
deleted, leaving twenty-seven which were translated into Indonesian and back-translated in English
To assess construct validity three additional variables were included: proactive coping
(Greenglass & Schwarzer, 1998), self-esteem (Reynolds, 1982) and psychological vulnerability
(Sinclair & Wallston, 1999). Resilience is hypothesized to correlate positively with proactive coping
Managerial level was defined as any position with two or more direct reports. The organizations came
from a variety of industry sectors but fifty percent of respondents worked in mining and infrastructure
industries. Seventy-six percent were male. A total of 275 questionnaires were hand delivered to
organizations and collected by a research assistant on a return visit. 178 were returned, a response rate
of 64%. Of these, 11 contained invalid data leaving 167 cases for analysis, a sample size considered
sufficient for factor analysis (Hinkin, 1998; MacCallum, Widaman, Zhang, & Hong, 1999).
ANZAM 2012 Page 8 of 16
RESULTS
Exploratory factor analysis (EFA) was conducted using PASW 18 to examine the dimensions
of the latent construct of resilience (Costello & Osborne, 2005; Fabrigar, Wegener, MacCallum, &
Strahan, 1999; Field, 2009). The Kaiser-Meyer-Olkin measure of sampling adequacy was 0.855,
above the generally recommended value of 0.6, and Bartlett’s test of sphericity was significant
(p<0.005) indicating sufficient “factorability” and no multicollinearity. Over six runs of the EFA Nine
items were eliminated because they did not contribute to a simple factor structure or failed to reach a
primary factor loading 0.4 or cross-loading of 0.3. This included all Meaning Making items. It appears
this dimension does not adequately fit the present construct of resilience, as explained below.
Principle axis factoring with oblimin rotation revealed three factors with eigenvalues
exceeding 1, explaining 36.2%, 14.1% and 8.4% of the variance (Appendix, Table 1). A scree plot
also showed a clear break after the third factor. These factors explained 58% of the variance, close to
the 60% often recommended (Hair, Anderson, Tatham, & Black, 1998; Tabachnick & Fidell, 2007).
The pattern matrix suggested Factor 1 represented both the hypothesized Perseverance
dimension (with 6 items) and the Commitment to Growth dimensions (4 items). Factor 2 was quite
easily interpreted. as all 6 items reflected the Positive Emotion dimension. Factor 3 with only 4 items
was considered unusable following Costello and Osborne’s (2005, p. 5) view that a factor with fewer
both individual perseverance and commitment to growth in facing hardship. This factor reflects the
theoretical view of resilience proposed above, having the traditional focus on maintaining effort amid
difficulties but also conveying a view of adversity as an opportunity strengthen one’s psychological
The correlation between Developmental Persistency and Positive Emotion was moderate
(r=.41), suggesting resilience comprises related but separable factors and justifying the use of oblique
rotation. A moderate relationship is theoretically predicted since high levels of positive emotion would
Cronbach’s alpha was 0.87 for Developmental Persistency and 0.86 for Positive Emotion.
Dropping any item lowered these values. The item-to-total correlations were greater than 0.5 for both
factors, and the inter-item correlations were both greater than 0.3. The scale is therefore considered
reliable and consistent with its theoretically-predicted structure. Construct validity was suggested by
positive correlations between Resilience and both Proactive Coping (.67) and Self-Esteem (.74), and a
negative correlation with Psychological Vulnerability (-.64) (see Appendix Table 2).
DISCUSSION
Previous studies of resilience in organizations have generally used variables that reflect the
notion of recovery but not the role of adversity in fostering growth. To capture this critical theoretical
element we selected items from a wide range of previous studies and added new ones, addressing four
dimensions: Commitment to Growth, Perseverance, Positive Emotion, and Meaning Making. The
results show resilience comprises only two dimensions, Developmental Persistency and Positive
Emotion. The former is consistent with the prediction that a growth orientation is central, suggesting
an effortful or persistent attempt to not merely recover but to thrive through transcending setbacks.
The latter suggests resilience has a fundamental emotional quality, similar to hope or optimism but
more general, and does not just involve cognitive efforts to overcome adversity such as strategizing or
goal-setting. Advantages of this structure over previous constructs of resilience are now addressed.
Minimising or avoiding difficulties, blaming one’s lot on “fate” or others, and merely aiming for self-
preservation are essentially negative goals that do not necessarily improve one’s capacity for living in
an uncertain world. While POB and POS studies consider resilience valuable in facing difficulties, so
far they stop short of embracing them as opportunities to grow as a person, unlike their humanistic
antecedents who saw growth as a central human motivation (e.g., Rogers 1958; (Maslow, 1970). For
example, Luthans et al (2006) suggests resilience can be developed by risk-focused and process-
focused strategies. Risk focused strategies emphasise management rather than avoidance of risk factors
arising in adverse events. From the present perspective this also involves viewing them as a challenge
regulatory and self-awareness capabilities for managing difficulties. These help the individual bounce
ANZAM 2012 Page 10 of 16
10
back and in the short term (Luthans, Youssef et al., 2007a), but do not address long-term development
attitude towards challenges, or looking to what one can learn from adverse situations helps retain
motivation. However Developmental Persistency goes beyond this in emphasizing the discovery of
Recently Luthans et al. (2011) have come close to implying growth by incorporating Mueller
& Dweck’s (1998) construct of mastery orientation in the Psycap construct, which includes a
resilience dimension. A mastery orientation gives individuals additional motivation when facing
challenges. However, where Luthans et al. focus on learning goals related to the specific problems
Positive emotion is implied by some elements of previous studies. The Equanimity scale of the
WYRS involves accepting difficulties without excessive regret (Wagnild & Young, 1993). Klohnen
(1996) found resilience, as measured by ER-89, correlated with a measure of Positive Emotionality
encompassing behavioral and temperamental characteristics conducive to joy, excitement, and vigor.
However, these studies have not given positive emotion the centrality suggested by the present results.
The present construct also invites consideration of how positive emotion contributes to long-
term growth and self-development. For example Frederickson’s (2003) “build and broaden” theory
predicts several benefits of positive emotion in adverse situations. It broadens one’s outlook, helping
to understand one’s challenges and call on more inner resources, including growth-related skills.
Positive emotion helps recall previous experiences as resources for survival and long-term learning.
By reducing negative emotion it helps avoid long-term mental and physical health consequences.
Finally, PE helps individuals gain self-control and confidence. It therefore offers not just a short-term,
reactive advantage but contributes to developmental persistency by increasing inner resources and
promoting healthy functioning. As this mix of emotional positivity and growth focus, resilience
“inoculates” individuals against future problems. By facilitating each other these two qualities may
combine to bring an interactive effect greater than the sum of their individual contributions.
Page 11 of 16 ANZAM 2012
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The Meaning Making dimension was deleted in the EFA due to poor factor loadings. Aside
explanations are suggested. First, participants may have interpreted items as referring broadly to life
rather than just work, a possibility less likely on other dimensions due to the wording of items
modeled on prior scales. Three of the six items referred to “my life”, which might cause respondents
Second participants may have related “meaning” or “meaningful” only to significantly adverse
events, a less likely consequence of the wordings in other dimensions. Luthans et al. (2000), amongst
others, suggest resilience is only invoked in significantly adverse events: perhaps difficulties faced in
participants’ working life were not significant enough to require meaning making. Respondents were
middle or lower level managers and may also have had less general need for meaning making than
higher level managers (Heuvel et al., 2009; Wrzesniewski, Dutton, & Debebe, 2003). It is also, of
course, possible that meaning making is a psychological phenomenon distinct from resilience. The
Construct validity of the new measure is shown in positive correlations between both new
dimensions and measures of proactive coping and self-esteem, addressing calls in the POB/POS
literature for constructs that influence employees’ performance and well-being. Proactive coping
involves psychological resources for improving well-being such as personal control and self-
regulation capabilities (Greenglass, 2002). These are future-oriented - directed towards challenging
goals and personal growth rather than merely coping with current stresses. Developmental persistency
and positive emotion are hypothesized as central components of proactive coping, but go beyond
merely coping. They may better relate the concept of resilience to self-esteem, as predicted by
POB/POS studies (Dutton & Brown, 1997; Lyubomirsky, Tkach, & DiMatteo, 2006), as growth is a
Negative correlations between these dimensions and psychological vulnerability are consistent
with results showing a negative correlation with measure of positive coping resources such as self-
efficacy and dispositional optimism and positive correlation with negative affect (Sinclair & Wallston
(1999). The belief set underlying developmental persistency and positive emotion is expected to
ANZAM 2012 Page 12 of 16
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reduce vulnerability in facing challenges. Finally, composite scores on the Marlowe and Crowne
(Reynolds, 1982) Social Desirability scale (M=6, SD=1.08) showed a negligible correlation (Kendal’s
Tao=-.13) with resilience, suggesting responses were not strongly influenced by desirability.
These results are qualified by certain methodological limitations. First, the sample is limited to
six industries, which may not appropriately represent general characteristics of large established
companies. Second, the resilience scale must be considered preliminary: further study of its reliability
and validity in other contexts should be considered. Third, applicability of the Indonesian sample to
other countries and cultures is presently unknown. Finally, translation of the questionnaire is a
potential limitation although back translation should have minimized distortion of items.
CONCLUSION
construct valid for the demands of this environment. We suggest a growth focus is central to this.
Cognitive, emotional and behavioral interventions have been suggested (Luthans, Avey et al., 2006),
but so far developmental persistency or growth has not been intrinsic to constructs of resilience. A
resilience, but has so far not been central. The present results suggest these are primary dimensions of
resilience.
adaptability (Sutcliffe & Vogus, 2003), self-enhancement skills and attachment style (Bonanno, Field,
Kovacevic, & Kaltman, 2002). These strategies mostly involve short-term reactions to adverse events
rather that than broader development of one’s inner resources. The present construct extends previous
perspectives by emphasizing proactivity and viewing adversity as an opportunity to grow and become
a better person. Maintaining a positive outlook appears fundamental to this. With these perspectives
we predict individuals will develop resilience without excessive concern with short-term losses. While
replication of our results is needed, it appears interventions focused on developmental persistency and
positive emotion have a better chance of improving employees’ resilience and organizational
13
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APPENDIX
Factors
Variables
Communality
1 2 3
Grow5 (I actively look for ways to overcome the .577 .579
challenges I encounter)
Per2 (I look for creative ways to alter difficult situation) .648 .619
Variable Mean SD 1 2 3 4 5
1 Resilience 67.6 7.5 (0.88)
2 Dev.Persistency 42.7 5.1 0.88 (.87)
3 Positive emotion 24.8 3.9 0.78 0.41 (0.86)
4 Proactive coping 43.7 4.5 0.67 0.6 0.51
5 Self-esteem 21.7 2 0.74 0.59 0.67 0.59
Psychological
6 Vulnerability 0.92 0.14 -0.64* -0.56* -0.47* -0.45* -0.47*
Note: n=167, Reliabilities of each measure displayed on the diagonal of the matrix (in parentheses), p<.01 (two-
tailed). *Kendals-Tau correlation, P<.01