A Study On RBL and Mehsana Cooperative Bank
A Study On RBL and Mehsana Cooperative Bank
A Study On RBL and Mehsana Cooperative Bank
Report on
A study on RBL and Mehsana cooperative bank
Submitted to:
Prof. Pooja Shah
By:
Name Enrollment number
Harshil Soni 201900510010047
Number of 372 branches and 394 ATMs across 28 states and union
locations
Products Consumer Banking,
Corporate Banking,
Finance & Insurance
Number Of 5,843 (2019)
Employees
Logo
Website www.rblbank.com
Mehsana cooperative bank
Established on 23rd October, 1983, registered under Multi State Co-Operative Society
Act 2002 Registration No. MSCS/CR/124612015. The RBI License No. DB/UBD GJ 357
P dt. 28/09/1983. The Bank started with one branch at Mehsana with Share Capital of
₹15.00 lacs, made continuous Progress as on 31/03/2020 paid up share capital is ₹304.65
Crores. The Bank was given status of Scheduled Bank by Reserve Bank of India in the
year 2000. At present The Bank is providing better customer service through its core
banking solution Available at All 58 Branches. Branches at various centers in the state of
Gujarat and Maharashtra
Current Account
Offer 6 types of current accounts to its customers. These accounts provide a host of banking
benefits such as fund transfer, receive cheques, cash, etc.
Fixed Deposit
There are different types of Fixed Deposits offered by the RBL Bank with varied features and
attractive rates of interest. Read More
Recurring Deposit
RBL Bank offers Recurring Deposit with a minimum tenure of 6 months and maximum
tenure of 240 months.
Credit Card
Offers a range of credit cards that are designed to provide a host of rewards and benefits
like discount vouchers on dining, entertainment, etc. Read More
Debit Card
RBL India Debit Cards allows its customers to deposit or withdraw funds as per their
convenience without the hassle of standing in long queues.
SMS Banking
Customers can conduct their banking transactions with ease with the SMS Banking facility
offered by the bank.
Mobile Banking
RBL Bank has launched its mobile banking app namely MoBank 2.0 that can be used anytime
anywhere.
Net Banking
Net banking service offers a one-stop solution to a user’s banking tasks at any point of time
from anywhere.
Customer Care
RBL Bank has a dedicated team of phone banking officers available 24X7-Call on +91 22 6115
6300.
Services
RBL Bank India provides the following services under the Personal Banking section: -
Loans
Home Loan
Life Insurance
Personal Loan
Loan against Property
General Insurance
Overdrafts
Car Loans
The car loans by the RBL Bank are offered for buying new or used four wheelers. The loans
are given to the salaried people with regular income and those who have the capacity to repay
the loan amount.
Home Loans
RBL Bank Home Loans are provided for the purchase or construction of houses and flats.
The bank also offers loans for the renovation and furnishing of the existing house or flat.
Loan amount subject to the maximum of ` 1,00,00,000 is provided to the customers.
Education Loans
The educational loans by RBL Bank are provided to the meritorious students and the needy
students. The funds are offered to the Indian students only. The loans are granted for pursuing
graduate courses, professional courses and technical courses.
Personal Loans
Personal loans are offered by RBL Bank to fulfil various personal needs of the customers.
The personal loans are provided to all who have the ability to repay the loan amount.
DEPOSITS
Fixed Deposit
Fixed Deposits are one of the most popular ways to save money
Features and Benefits
Potential to earn compound interest by reinvesting the principal amount along with
the interest earned during the period.
Flexibility in altering period of deposit of renewal deposit, maturity and payment
instructions, principal amount and rollover mode before maturity of the rollover
deposit.
Higher rate of interest on Fixed Deposits.
Tax Bachat
In 2006, it was announced for the first time that Bank fixed deposits booked by an
Individual/HUF for 5 years & upto Rs. 1,50,000/- will be allowed exemption under Sec 80C of
the Income Tax Act,1961 subject to necessary declarations taken from the Customer.
Recurring Deposit
A recurring deposit is a special kind of term deposit offered by banks which help people with
regular incomes to deposit a fixed amount every month into their recurring deposit account
and earn interest at the rate applicable to fixed deposits.
The recurring deposit can be funded by standing instructions which are the instructions by
the customer to the bank to withdraw a certain sum of money from his savings/current
account and credit to the recurring deposit account.
Features
Accounts
Savings Account
Presenting, The Mehsana Urban Co-operative Bank Regular Savings Account. The account is
an endeavor by the Bank to understand the consumers’ needs and redefine banking to suit
your requirements for a truly comfortable banking experience. Regular Savings Account
gives you instant access to your money anywhere, anytime. Possessing a range of unmatched
features, it has been devised to better suit the convenience of our eclectic client base.
You can avail of all these services with a minimum balance of Rs. 1000.
At-par cheque book
ATM cum Debit card
Internet Banking
Fund Transfer (Intra Bank)
Fund Transfer (Inter Bank)
RTGS
NEFT (24x7)
IMPS (24x7)
Bill payment (Payment Gateway)
Bill Desk
SBIePay
UPI
SMS Alert
WhatsApp Banking
Quarterly account statement on demand
Free monthly e-statement.
Free Personal Accidental death cover of Rs. 5.00 lakh
Current Account
Our Normal Current Account gives you the optimum value for your money. At Minimum
Balance of Rs. 5,000, this account takes you into an all-new world of banking.
Features
Inter Branch Cash Deposit Facility
Inter Branch Cash Withdrawal Facility
Fund Transfer
Other ancillary services
SMS Alert
ATM cum Debit card
Free Monthly account statements through e-mail
SMS Alert
Whatsapp Banking
Quarterly account statement on demand
Free monthly e-statement.
Free Personal Accidental death cover of Rs. 5.00 lakh
Loans
Personal Loan
Whatever the occasion, our range of Personal Loans can help. The procedure is simple,
documentation is minimal and approval is quick.
Home Loan
Mehsana Urban Bank brings home loans as per your requirement. A dedicated team of
experts and a complete package to meet all your housing finance needs, Mehsana Urban
Bank Home Loans, help you realize your dream.
Educational Loan
Mehsana Urban Bank Study Power aims to provide financial support to deserving students
for pursuing higher professional or technical education in India and abroad. The loan would
be provided to students who have obtained admission to career-oriented courses eg, medicine,
engineering, management etc., either at the graduate or post-graduate level.
Quantum of Loan
The quantum of finance under the scheme is capped at Rs 10.00 lacs for studies in India and
abroad, which would cover tuition fees, hostel charges (if any), cost of books, etc.
Margin
Margin for loans will be 20% for studies within India and higher studies overseas.
Security
Third party guarantee and/or collateral security may be asked for in appropriate cases.
Disbursement
The loan will be disbursed in full or in suitable installments taking into account the
requirement of funds and/or fee schedule as assessed by the Bank directly to the educational
institution or vendor of books or equipment or instruments.
You can depend on us to meet all your business requirements even to purchase a new shop or
office for your business. Loan to purchase Commercial Property is a specially designed
product to help you expand your business without reducing the capital from your business.
Services
Fund Transfer
NEFT, RTGS, IMPS And UPI
NACH
NACH Credit
NACH Debit
WhatsApp banking
Balance Inquiry, Ministatement, Interest Rate, etc
Locker
Keep your valuables secure with us
Demat
You can avail all the Depository-related services by just opening a Demat account with
NSDL through BANK
Stamp Franking
Obtain Stamp Franking Facility
ATM
Easy Withdrawals
Insurance
Life Insurance, General Insurance (General & Health)
PMSBY
Pradhan Mantri Suraksha Bima Yojana
PMJJBY
Pradhan Mantri Jivan Jyoti Bima Yojana
APY
Atal Pension Yojana
On 14 August 2017 RBL Bank announced that it has successfully completed the
capital infusion of Rs 1680 crore from a set of marquee investors.
The bank has issued 3.26 crore equity shares on preferential basis at a price of Rs 515
per share.
On 27 November 2017 RBL Bank announced that it has increased its stake from 30%
to 60.48% in Swadhaar Finserve Pvt. Ltd. (SFPL) - a captive business correspondent
of RBL Bank - engaged in offering services to the financial inclusion segment
covering MSME & Micro banking in rural and semi-urban areas.
RBL Bank bought the additional 30.48% stake in Swadhaar Finserve in line with its
business strategy to leverage technologies and partnerships and extend its service
offerings to the under-banked.
During the FY2018 the total deposits of the Bank grew by 26.93% to Rs 43902.26
crore as against Rs 34588.09 crore in the previous year.
The bank's Net advances upsurged by 36.74% from Rs 29449.04 crore in FY 2016-
17 to Rs 40267.84 crore in FY 2017-18.
At the end of the previous fiscal FY 2016-17 the Bank's shareholding in Swadhaar
Finserve Private Limited (Swadhaar) was at around 30%. During FY 2017-18 the
Bank had increased its shareholding in Swadhaar to 60.48%. Accordingly, Swadhaar
ceased to be an Associate Company of the Bank and had become a subsidiary of the
Bank.
As on 31 March 2018 the bank had a distribution network of 265 branches 807 BC
branches and 388 ATMs across the country.
During the year 2018 the bank awarded the MOST PROMISING COMPANY OF
THE YEAR at the CNBC TV18 India Business Leader Awards 2018. Also bagged
the `BEST BANK OF THE YEAR award at the Outlook Money Awards 2018.
Also received the BEST SMALL BANK OF THE YEAR' Award at the Business
Today Banking Awards 2018.
The bank also won the `HIGH GROWTH - PRIVATE SECTOR BANK' award at the
Dun & Bradstreet Banking Awards 2018. Also received the FASTEST GROWING
BANK award at the Business World Magna Awards 2018.
During the fiscal 2019 the total deposits of the Bank grew by 33.01% to Rs 58394.42
Crore as against Rs 43902.26 Crore in the previous year. The Bank's Net advances
surged 34.87% from Rs 40267.84 Crore in FY 2017-18 to Rs 54308.24 Crore in FY
2018-19.
During the FY2019 the Bank had increased its shareholding in RBL Finserve Limited
(Formerly Swadhaar Finserve Private Limited) to 100%. Accordingly, RBL Finserve
Limited is now a wholly owned subsidiary of the Bank. On 28 June 2018 RBL Bank
announced that it has acquired 100% stake in Swadhaar Finserve Pvt. Ltd. (SFPL) -
an exclusive business correspondent of RBL Bank engaged in offering services to the
underbanked segment in rural and semi-urban areas.
As on 31 March 2019 the bank had a distribution network of 324 branches 993 BC
branches and 341 ATMs across the country. The bank bagged the MOST
PROMISING COMPANY OF THE YEAR award at the CNBC-AWAAZ CEO
Awards 2019. Also received the INDIA'S BEST BANK FOR MICROFINANCE
award at the Asia money Awards 2019.
The bank has announced a 15 percent dividend for the shareholders. It earned a net
profit Rs 86 crore in the 2020-21 FY, which is highest ever in the history of the bank.
In comparison to the 2019-20 financial year the bank has performed well on all the
parameters in the 2020-21 FY.
According to the audited figures of the 2020-2021 financial year shared by the bank
with Indian Cooperative “The total deposit of the bank has increased from Rs 5731
crore to Rs 6614 crore, registered a growth of 15.40% whereas advance has risen from
Rs 3966 crore to Rs 4606 crore, registering a growth of 16.16 percent”.
Despite Covid-19 the total business of the bank increased from 9,697 crore to Rs
11,220 crore and earned a gross profit of Rs 207 crore which was earlier Rs 151 crore.
The net profit of the bank is 86.78 crore which was earlier 70.34 crore registering a
growth of 23.37 percent, the report reads.
Besides, Share Capital grew from Rs 304 crore to Rs 310 crore and reserves and other
funds increased from Rs 418 crore to Rs 551 crore in the 2020-2021 financial year.
The Bank was also active when Covid-19 entered the world and helped the needy
with essential items. The Bank also gave Rs 58 Lakh 50 thousand towards the CM
Relief Fund.
Literature review
RBL bank
1) Aravmudhan, V (2014), analyzed the relationship among service quality, customer
retention and customer satisfaction in Lakshmi Vilas Bank at Tiruchengode town. It
examined whether the dimensions of service quality impacts customer satisfaction which
eventually leading to customer retention. The tool like Correlation was used to analyze
the relationship among service quality, customer satisfaction and customer retention.
Service quality and customer satisfaction have a positive correlation with customer
retention. Hence, the bank provides quality services and also highly satisfies and retains
their customers.
2) Abdul A R. (2014) evaluated the customers’ satisfaction towards the banking services
rendered by the SBI in Kanyakumari District. The author conducted a literature search on
banking services of SBI interviewing of its 150 customers and thoroughly scrutinized
how it caters to the banking needs of the inhabitants of the district. For analyzing the data
tools like percentage Analysis, Chi- Square Test were used. The result showed that there
is a significant relationship between the variable of customer satisfaction and banking
services of the SBI and the customers have a medium level of satisfaction. The SBI could
consider the researcher’s suggestions in order to alleviate its reputation and customer
satisfaction.
3) Shah Minal et al (2013) conducted to study the customer perception towards services
provided by public banks using SERVQUAL model. The research has been conducted
with public sector banks. Typically, customers perceive very little difference in the
banking products offered by public banks dealing in services as any new offering is
quickly matched by competitors.
4) Parasuraman et al (1985) and Zeithaml et al (1990) noted that the key strategy for the
success and survival of any business is the deliverance of quality services to customers.
5)Westbrook (1981) reported that overall satisfaction of the customer is the outcome of
his evaluation of all set of experiences that are linked with the service provider. It also
observed that organization’s emphasis on customer expectations resulted into greater
satisfaction.
Introduction to NPA
1. Standard Assets
They are NPAs that have been past due for anywhere from 90 days to 12 months, with a
normal risk level.
2. Sub-Standard Assets
They are NPAs that have been past due for more than 12 months. They have a
significantly higher risk level, combined with a borrower that has less than ideal credit.
Banks usually assign a haircut (reduction in market value) to such NPAs because they are
less certain that the borrower will eventually repay the full amount.
3. Doubtful Debts
Non-performing assets in the doubtful debts category have been past due for at least 18
months. Banks generally have serious doubts that the borrower will ever repay the full
loan. This class of NPA seriously affects the bank’s own risk profile.
4. Loss Assets
These are non-performing assets with an extended period of non-payment. With this
class, banks are forced to accept that the loan will never be repaid, and must record a loss
on their balance sheet. The entire amount of the loan must be written off completely.
Significance of NPAs
It is important for both the borrower and the lender to be aware of performing versus non-
performing assets. For the borrower, if the asset is non-performing and interest payments
are not made, it can negatively affect their credit and growth possibilities. It will then
hamper their ability to obtain future borrowing.
For the bank or lender, interest earned on loans acts as a main source of income.
Therefore, non-performing assets will negatively affect their ability to generate adequate
income and thus, their overall profitability. It is important for banks to keep track of their
non-performing assets because too many NPAs will adversely affect their liquidity and
growth abilities.
Non-performing assets can be manageable, but it depends on how many there are and
how far they are past due. In the short term, most banks can take on a fair amount of
NPAs.
However, if the volume of NPAs continues to build over a period of time, it threatens the
financial health and future success of the lender.
CAR
Net(In %) ( In crore)
Profit
18 1000
16 900
14
800
12
700
CAR (In %)
10
600 Net Profit ( In crore)
8
500
6
400
4
300
2
0 200
100
0
Data Analysis and Interpretation of Mehsana Urban Cooperative Bank
Figures in cr. Years Gross CAR (in %) Net
NPAs (in %) Profit (in
crore)
Mahesana urban MAR 21 0.07 26.2 2,205.46
cooperative bank
Mahesana urban Gross NPAs(
MAR 20 1.48 In %)25.7 3,023.74
2.5 cooperative bank
Mahesana urban MAR 19 2.04 24.7 1,951.50
cooperative bank
2 Mahesana urban MAR 18 1.25 29.6 1,345.56
cooperative bank
Mahesana urban MAR 17 -- 22.6 1,111.95
1.5 cooperative bank
Gross NPAs( In %)
1
0.5
0
Net Profit
CAR(In( In%)crore)
3500
35
3000
30
2500
25
2000 Net Profit ( In crore)
20 CAR(In %)
1500
15
1000
10
500
5 0
0.8
Interpretation: As per the correlation study of Ratnakar bank we can see that capital
adequacy ratio to gross NPAs seems to be negative and showing the negative strength
of association. This shows that there is strong inverse relationship between both the
variables if we look at the case of gross NPAs to capital adequacy ratio. In the
another variable Gross NPAs to Net profit analysis of both banks shows that strength
of association is negative between both the variables. This shows that both share the
inverse relationship to each other however it is not stronger like CAR. Gross NPAs to
PCR ratios analysis of correlation shows that both share the negative strength of
association.
1.2
1
0.8
0.6
Gross CAR Net
NPS profit
0.4
Gross 1
0.2
NPA
0
Gross NPS CAR Net profit CAR 0.28102 1
-0.2 4
Gross NPA CAR Net profit
Net 0.29362 - 1
profit 0.0512
1
3500
3000
2500
2000
1500
1000
500
0
1 2 3 4 5
35
30
25
20
15
10
0
1 2 3 4 5
CAR(in %) CAR(in %)
Bibliography
1. RBL Bank Share Price, RBL Bank Stock Price, RBL Bank Ltd. Stock Price, Share
Price, Live BSE/NSE, RBL Bank Ltd. Bids Offers. Buy/Sell RBL Bank Ltd. news &
tips, & F&O Quotes, NSE/BSE Forecast News and Live Quotes (moneycontrol.com)
2. https://www.moneycontrol.com/financials/mehsanacooperativebank /balance-sheetVI/
3. https://www.nseindia.com/