SAILOR Voice Distress

(Non-SOLAS)
User manual
Voice Distress (Non-SOLAS)
User manual

Document number: 98-133687-B

Release date: September 20, 2013

i
Disclaimer
Any responsibility or liability for loss or damage in connection with the use of this
product and the accompanying documentation is disclaimed by Thrane & Thrane.
The information in this manual is provided for information purposes only, is subject
to change without notice and may contain errors or inaccuracies. Manuals issued by
Thrane & Thrane are periodically revised and updated. Anyone relying on this
information should acquire the most current version e.g. from
www.cobham.com/satcom or from the distributor. Thrane & Thrane is not
responsible for the content or accuracy of any translations or reproductions, in whole
or in part, of this manual from any other source.
Thrane & Thrane A/S trading as Cobham SATCOM.

Copyright
© 2013 Thrane & Thrane A/S. All rights reserved. Printed in Denmark.

Trademark acknowledgements
• Thrane & Thrane is a registered trademark of Thrane & Thrane A/S in the
European Union and the United States.
• Inmarsat is a registered trademark of the International Maritime Satellite
Organisation (IMSO) and is licensed by IMSO to Inmarsat Limited and Inmarsat
Ventures plc.
• Other product and company names mentioned in this manual may be trademarks
or trade names of their respective owners.

ii
 Safety summary
The following general safety precautions must be observed during all
phases of operation, service and repair of this equipment. Failure to
comply with these precautions or with specific warnings elsewhere in this
manual violates safety standards of design, manufacture and intended
use of the equipment. Thrane & Thrane assumes no liability for the
customer's failure to comply with these requirements.
DO NOT OPERATE IN AN EXPLOSIVE ATMOSPHERE
Do not operate the equipment in the presence of flammable gases or
fumes. Operation of any electrical equipment in such an environment
constitutes a definite safety hazard.
KEEP AWAY FROM LIVE CIRCUITS
Operating personnel must not remove equipment covers. Component
replacement and internal adjustment must be made by qualified
maintenance personnel. Do not service the unit with the power cable
connected. Always disconnect and discharge circuits before touching
them.
DO NOT SUBSTITUTE PARTS OR MODIFY EQUIPMENT
Because of the danger of introducing additional hazards, do not
substitute parts or perform any unauthorised modification to the
equipment.

iii
 Voice Distress calls

iv
About the manual
Intended readers
This manual is a user manual for the Voice Distress (Non-SOLAS)
system. This manual is intended for anyone who is using or
intends to use this system. No specific skills are required to
operate the system. However, it is important that you observe all
safety requirements listed in the beginning of this manual, and
operate the system according to the guidelines in this manual
and in other manuals that come with your system.

Manual overview
Note that this manual does not cover installation of the system.
For information on installation refer to the installation manual.
Part numbers for related manuals are listed in the next section.
This manual has the following chapters:
• Introduction contains a brief description of the system
and of the FleetBroadband Voice Distress (Non-SOLAS)
service.
• Getting started explains how to insert SIM card and start
up the unit. It also contains a short guide to making the first
call.
• Using the system explains how to use the system.
• Troubleshooting contains a short troubleshooting guide
and explains how to update software.

Typography
In this manual, typography is used as indicated below:
Bold is used for the following purposes:
• To emphasize words.
Example: “Do not touch the antenna”.
• To indicate what the user should select in the user interface.
Example: “Select SETTINGS > LAN”.

v
 Italic is used to emphasize the paragraph title in cross-
references.
Example: “For further information, see Connecting Cables
on page...”.

Related documents
The below list shows the documents related to this manual and
to the Voice Distress (Non-SOLAS) system.

Document
Title and description
number

SAILOR 3771 Alarm Panel FleetBroadband, 98-133688

Installation manual

Voice Distress/ Urgency call FleetBroadband, 98-133143

Quick Guide

Thrane IP Handset, User manual 98-126059

Thrane IP Handset, Wired, Quick Guide 98-127468

Thrane IP Handset, Wireless, Quick Guide 98-127528

SAILOR 500/250 FleetBroadband Including 98-125645

19” Rack Version, User manual

SAILOR 500/250 FleetBroadband Including 98-125646

19” Rack Version, Installation manual

SAILOR 150 FleetBroadband, User manual 98-129217

SAILOR 150 FleetBroadband, Installation 98-129218

manual

vi
 Table of contents
Chapter 1 Introduction
The Voice Distress (Non-SOLAS) system .................................. 2
The Voice Distress (Non-SOLAS) service .................................. 6

Chapter 2 Getting started

Service activation ................................................................................. 7
Checking the system ........................................................................... 8

Chapter 3 Using the system

Making a Distress call ....................................................................... 10
Making an Urgency call .................................................................. 11
Receiving Distress calls ................................................................... 12
Displaying faults ................................................................................. 13
General functions in the Alarm Panel ...................................... 14
Configuring the system for Voice Distress ............................ 17
Testing the Voice Distress (Non-SOLAS) system ............... 19

Chapter 4 Troubleshooting
Status signalling .................................................................................. 22
Event messages .................................................................................. 25
Troubleshooting guide .................................................................... 28
Service and repair .............................................................................. 31

Glossary ..................................................................................................................... 33

Index ..................................................................................................................... 35

vii
Table of contents

viii
 Chapter 1

1111
Introduction 1

Introduction
This chapter introduces the Voice Distress (Non-SOLAS) and gives an
overview of the system and services. It has the following sections:
• The Voice Distress (Non-SOLAS) system
• The Voice Distress (Non-SOLAS) service

1
Chapter 1: Introduction

The Voice Distress (Non-SOLAS) system

The Voice Distress (Non-SOLAS) system is primarily used for Distress and
Urgency calls using the FleetBroadband service. The SAILOR 3771 Alarm
Panel is used together with a SAILOR 150, 250 or 500 FleetBroadband
system and an IP handset designated for Distress use.

SAILOR 150/250/500 System

S150 / Optional
S250 / External Ringer
S500 Terminal

Antenna

Thrane IP Handset Optional

designated for SAILOR 3771 Non-Distress
Distress calls Alarm Panel Handset(s)

System components
The system includes the following system components:
 SAILOR 3771 Alarm Panel (TT-3771A)

 Thrane IP Handset (TT-3670A or TT-3670B)

 FleetBroadband Terminal (TT-3739A or TT-3738A)

 FleetBroadband Antenna (TT-3050C, TT-3050A or TT-3052A/B/C)

The system components are briefly described in the following sections.
Apart from the above equipment your system may include additional
handsets, routers etc.
Instructions on how to assemble the system are found in the Installation
manual, together with specifications and information on wiring.

2 The Voice Distress (Non-SOLAS) system

 1111
Chapter 1: Introduction

Thrane IP Handset

Introduction
The Thrane IP Handset is used in the Voice Distress
system to make Distress calls initiated by the Alarm
Panel.
When the Thrane IP Handset is designated for
Voice Distress by the FleetBroadband terminal, the
top of the display shows .
When the FB Distress button on the Alarm Panel is
pressed, the Distress IP Handset rings and when you
answer it you are automatically put through to the
nearest Maritime Rescue Coordination Centre
(MRCC).
Additional IP Handsets may be used for normal
voice communication (non-Distress).

FleetBroadband system (terminal and antenna)

The FleetBroadband system is a
SAILOR 500/250
maritime broadband system, providing
simultaneous high-speed data and voice
communication via satellite.
In the Voice Distress (Non-SOLAS)
system, you can enable the use of
priority calling for emergency use in the
FleetBroadband terminal. This is done
using the built-in web interface, where
you also designate a specific IP Handset
for Distress.
To use the Voice Distress (Non-SOLAS) SAILOR 150
system you must connect a Thrane IP
Handset to the LAN interface and
designate it for Distress. You must also
connect a SAILOR 3771 Alarm Panel to
activate Distress calls.

The Voice Distress (Non-SOLAS) system 3

Chapter 1: Introduction

SAILOR 3771 Alarm Panel

The SAILOR 3771 Alarm Panel is used for initiating Distress calls with the
associated Distress IP Handset and for indicating incoming Distress or
Urgency calls. The Alarm Panel must be placed close to the Distress
Handset.
The buttons and display text in the Alarm Panel are described below.

a b c d

Buttons:

1. Test. Used for testing the Alarm Panel (buttons, light and sound).
2. Mute. Mutes the sound from the buzzer in the Alarm Panel until a new
event activates the buzzer again.
3. Dim h. Increases the light in the display.

4 The Voice Distress (Non-SOLAS) system

 1111
Chapter 1: Introduction

4. Dim i. Dims the light in the display.

5. FB Distress. Initiates a Distress call to the nearest Maritime Rescue Co-

Introduction
ordination Centre (MRCC).

For a more detailed description of the function of the buttons, see General
functions in the Alarm Panel on page 14.
Display:

a. FB . Shows that the Alarm Panel is connected and associated with the
FleetBroadband system.
b. Distress. Shows that there is a Distress call - either incoming or
outgoing.
c. Fault. Shows that there is a fault in the system. This can be a network
problem, a fault in the equipment or wrong configuration.
d. Test. Shows that there is a Distress test in progress (Distress test is
activated from the IP Handset).
Buzzer:
The Alarm Panel also has a buzzer, which sounds when there is a Distress
call or a fault. For the behaviour of the buzzer, see Buzzer on page 14.

The Voice Distress (Non-SOLAS) system 5

Chapter 1: Introduction

The Voice Distress (Non-SOLAS) service

The Inmarsat Voice Distress (Non-SOLAS) service uses FleetBroadband to
provide priority call access - interrupting all non-distress calls as soon as the
red distress button is pushed.
When the red distress button on the Alarm Panel is pushed during an
emergency, the service will interrupt any ongoing non-distress calls - ship to
shore or shore to ship. The emergency caller is then connected to an
operator at one of three Maritime Rescue Co-ordination Centres (MRCCs)
strategically located around the globe.
For further details on the Inmarsat services, see inmarsat.com.

6 The Voice Distress (Non-SOLAS) service

 Chapter 2

2222
Getting started 2

This chapter describes how to make sure the system is ready for making a
call. For information on how to install the system, insert SIM card and
connect cables, refer to the installation manuals for the SAILOR 3771 Alarm

Getting started
Panel and for the FleetBroadband system.
This chapter has the following sections:
• Service activation
• Checking the system

Service activation
Before you can use your Voice Distress (Non-SOLAS) system, you must
make an airtime subscription with your airtime provider and acquire a SIM
card for your FleetBroadband terminal. The airtime subscription must
include the supplementary services Voice Distress (eMLPP) and Call
Waiting. The terminal can only access the satellite network and use the
Voice Distress service when the right type of SIM card is installed. For
information on how to insert the SIM card, refer to the installation manual
for the FleetBroadband system.

7
Chapter 2: Getting started

Checking the system

Note Before you can use the Voice Distress functions, the system must
be configured for Voice Distress. For details, see Configuring the
system for Voice Distress on page 17.
When the system is powered, you can check that it is ready by looking at
the display of the IP Handset and the Alarm Panel.

In IP Handset

Note The software version of the Distress IP Handset must be at least

version 1.12, in order to support the Voice Distress function.
Check that the top of the IP Handset display shows .
This symbol indicates that the IP Handset is designated for Distress by the
connected FleetBroadband terminal.
When the display shows , the system is ready to make a call.

In Alarm Panel
Check that the display of the SAILOR 3771 shows FB  (the dot after FB is
flashing during startup until the system is ready for use). This indicates that
the Alarm Panel is connected and associated with a FleetBroadband
terminal.
Check that the display does not show Fault.

8 Checking the system

 Chapter 3

3333
Using the system 3

This chapter describes how to make Distress and Urgency calls and explains
the functions of the Alarm Panel. It also describes how to configure the
system (FleetBroadband terminal and IP Handset) for Voice Distress and
how to test the system.

Note This manual only describes functions related to Voice Distress. For
information on other functions of the IP Handset and/or the
FleetBroadband system see the user manuals for these products.

Using the system

The manuals are listed in Related documents on page vi.
This chapter has the following sections:
• Making a Distress call
• Making an Urgency call
• Receiving Distress calls
• Displaying faults
• General functions in the Alarm Panel
• Configuring the system for Voice Distress
• Testing the Voice Distress (Non-SOLAS) system

9
Chapter 3: Using the system

Making a Distress call

Before you can make a Distress call, the system must be configured for
Voice Distress and ready for use. For configuration, see Configuring the
system for Voice Distress on page 17.
The system is ready for use when:
• the IP Handset display shows (designated for Distress) and
(ready for making calls), and
• the Alarm panel shows FB  (connected to FleetBroadband terminal).
To make a Distress call, do as follows:

1. On the SAILOR 3771 Alarm Panel, lift the cover

for the red FB Distress button.
2. Push and hold the red FB Distress button for 5
seconds, until the buzzer changes to a longer tone.
Then release the button.
3. When the Distress IP Handset rings, pick up the
handset and accept the call.
You are now put through to the nearest MRCC.
Follow the procedure for Voice Distress calls, see
Voice Distress calls on page iv.
Any ongoing calls with lower priority are
automatically disconnected.
During the Distress call the display in the Distress IP
Handset and in the Alarm Panel shows Distress.

10 Making a Distress call

 Chapter 3: Using the system

3333
Making an Urgency call
Note You can only make Urgency priority calls from the Distress IP
Handset, not from any other connected Handsets.
The following short codes are available for Urgency calls:
• 32: Urgency Medical Advice
• 38: Urgency Medical Assistance
• 39: Urgency Maritime Assistance
To make an Urgency call from your Voice Distress system, do as follows:

Using the system

1. On the Distress IP Handset, dial the short code for the assistance
needed and press the off-hook key .
The handset display shows which type of assistance you have called for,
e.g. “Medical Advice”.
Any ongoing calls with lower priority are automatically disconnected.
2. When your call is answered, proceed with the normal procedure for
Urgency calls and provide the information needed to assist you.

Making an Urgency call 11

Chapter 3: Using the system

Receiving Distress calls

Incoming calls with Distress priority will cause the Distress IP Handset to
ring, if it is not engaged in a call. The display in the IP Handset shows
Distress. Pick up the handset and accept the call.
If you are already engaged in a Distress call when receiving an incoming
Distress call, you will hear a Call Waiting tone and you can accept or ignore
the second call.
If there was an ongoing lower-priority call, you will hear a tone before the
first call is terminated and the Distress call is put through.
When an incoming call with Distress priority is ringing, the Distress indicator
in the Alarm Panel flashes. When the call is established, the indicator lights
constantly until the call is terminated.

12 Receiving Distress calls

 Chapter 3: Using the system

3333
Displaying faults
If there is a fault in the connected equipment or network, the buzzer in the
Alarm Panel sounds and the display of the Alarm Panel shows Fault.

Note The Fault indicator is also lit if Voice Distress is disabled in the
connected FleetBroadband terminal.
If the Alarm Panel loses connection to the FleetBroadband terminal, the dot
after FB disappears and FB and Fault are flashing.

Using the system

If the Fault indicator is shown, and the fault is not in the IP Handset, you
can check the list of active alarms in the IP Handset as follows:

1. From the IP Handset, select Menu > BGAN.

If there are any active faults, the BGAN menu has
a menu item called Active alarms.
2. Select Active alarms.
If there are more than one active alarm, the
display shows a list. Select an alarm in the list to
see details.

You can also see a list of active events and an event log in the built-in web
interface of the FleetBroadband terminal. For details, see the user manual
for your FleetBroadband system.

Displaying faults 13
Chapter 3: Using the system

General functions in the Alarm Panel

Buzzer
The Alarm Panel has a buzzer, which has the following behaviour:

Event Behaviour

FB Distress button is pressed. Buzzer sounds intermittently until

the Distress function is activated,
then with a longer tone (1 second)
followed by silence.

Incoming Distress call ringing. Buzzer sounds intermittently until

the call answered.

A fault has occurred. Buzzer sounds with three beeps -

pause - three beeps - pause etc. until
the problem has been solved or the
Mute button is pressed.

Distress call has been established.

Distress call is cleared. Buzzer is silent until a new event

causes it to sound.
Mute button is pressed.

Buttons
Apart from the FB Distress button, the front panel has four other buttons:
Test, Mute, Dim h and Dim i. The functions of all the buttons are
described in the following sections.

14 General functions in the Alarm Panel

 Chapter 3: Using the system

3333
FB Distress button
For how to make a Distress call, see Making a Distress call on page 10. The
behaviour of the button (for Distress as well as Distress test) is as follows:

Event Behaviour

FB Distress button is pressed. Button light flashes.

Distress call is being established Button lights constantly.

(dialling).

Distress call has been Button lights, but is briefly off every 20

Using the system

established. seconds.

Distress call is cleared. Button light is off.

Testing the SAILOR 3771 Alarm Panel

Note This test only verifies the function of the Alarm Panel itself, not of
any connected equipment or the total system. For information on
how to test the system, see Testing the Voice Distress (Non-
SOLAS) system on page 19.
To test the light and sound indicators in the Voice Distress (Non-SOLAS), do
as follows:

1. Push and hold the Test button.

Verify that the FB Distress button and all light indicators are flashing.
2. While holding the Test button, push and hold any other button,
including the Distress button.
The buzzer starts to sound intermittently with increasing strength to
indicate that the pushed button and the buzzer is working.

General functions in the Alarm Panel 15

Chapter 3: Using the system

Muting the alarm sound

To mute the alarm sound while it is on, press the Mute button.

Note Alarm sound is muted until it is activated by a new event.

Adjusting the light

To increase the light intensity, press and hold the button.
To decrease the light intensity, press and hold the button.
To go directly to full light intensity, press both Dim buttons at the same
time.

Note The light always goes to full intensity if there is an event such as a
Distress message, a fault or the Test button is pressed.
You can always use the Dim buttons to dim the light again if you
want to.

16 General functions in the Alarm Panel

 Chapter 3: Using the system

3333
Configuring the system for Voice Distress
To configure the system for Voice Distress, do as follows:

1. Connect the FleetBroadband system. See the installation manual for

your system.
2. Connect the SAILOR 3771 Alarm Panel and the Thrane IP Handset to
the LAN connectors on the FleetBroadband terminal.
Note The Alarm Panel must be connected to a LAN port which is
configured to be in router mode. For information how to set

Using the system

up the LAN port, see the user manual for your FleetBroadband
system
3. Connect a computer to another LAN connector on the FleetBroadband
terminal.
Note You may use a switch if you do not have enough LAN ports on
the FleetBroadband terminal, but be aware that the IP Handset
and the Alarm Panel are normally powered through their
Ethernet interface using PoE.
4. On the computer, start an Internet browser.
5. Enter http://ut.bgan or the IP address of the FleetBroadband terminal
in the address bar.
If your computer is set up to obtain a DNS server address automatically,
the name http://ut.bgan is automatically translated into the IP address
of the terminal. The default IP address of the terminal is
http://192.168.0.1.
6. The built-in web interface opens on the Dashboard page.

Configuring the system for Voice Distress 17

Chapter 3: Using the system

7. From the left navigation pane, select ADMINISTRATION > Voice

Distress settings.

8. Select Enable to enable the use of Voice Distress.

9. Select the local number of the IP handset you want to use for Distress.
10. Click Apply.
Note You must reset the terminal for the new configuration to take
effect.
To check that the system is configured correctly, look at the Distress IP
Handset and the Alarm Panel.
• the Distress IP Handset display should show (designated for
Distress), and
• the Alarm panel should show FB  (connected to FleetBroadband
terminal).

18 Configuring the system for Voice Distress

 Chapter 3: Using the system

3333
Testing the Voice Distress (Non-SOLAS)
system
Apart from checking the displays of the Alarm Panel and the IP Handset as
described in the previous section and testing the Alarm Panel itself as
described in Testing the SAILOR 3771 Alarm Panel on page 15, you can
test the Distress function for the total system.
To test the Distress function, do as follows:

1. In the Distress IP Handset, select Menu > BGAN.

Using the system

2. Select Voice Distress test.
3. Select Edit to select Distress test on.
4. Verify that the Alarm Panel shows Test.
Important Only test the Distress function when the Alarm Panel
shows Test. Otherwise you may accidently start a real
Distress call!
The FleetBroadband terminal automatically exits the
Distress test mode after 120 seconds or, if no call has
been made, 30 seconds. it also exits test mode when the
call is ended or has failed.
5. When the Alarm Panel shows Test, push and hold the red FB Distress
button for 5 seconds, until the buzzer changes to a longer tone. Then
release the button.
6. When the Distress IP Handset rings, pick it up.
You should now hear a pre-recorded Distress test message.
The Handset display shows Distress test.
Note In case of heavy network traffic you may not be able to
establish a test call, because it has low priority in the BGAN
network. If that is the case, try again later.

Testing the Voice Distress (Non-SOLAS) system 19

Chapter 3: Using the system

20 Testing the Voice Distress (Non-SOLAS) system

 Chapter 4

4444
Troubleshooting 4

This chapter gives guidelines for troubleshooting and provides an overview

of the different means of status signalling. It has the following sections:
• Status signalling
• Event messages
• Troubleshooting guide
• Service and repair

Troubleshooting

21
Chapter 4: Troubleshooting

Status signalling
Both the Alarm Panel, the IP Handset and the FleetBroadband terminal have
means of signalling the status of the system.

Alarm Panel
The Alarm Panel display can show:

Event/Status Display

Connected to FB 
FleetBroadband terminal

Fault in connection to FB (flashing) without 

FleetBroadband terminal

Fault in connected Fault

equipment, network or
configuration

Distress communication Distress

ongoing (incoming or
outgoing)

System is in Distress test Test

mode

22 Status signalling
 Chapter 4: Troubleshooting

4444
Distress IP Handset
The Distress IP Handset can show warnings and
display a list of active events in the total
FleetBroadband system.
To see the list of events, select Menu > BGAN >
Active alarms. For a list of the event messages
related to Voice Distress, see the next section,
Event messages.
For further information on the IP Handset, see the
user manual for your IP Handset. Related manuals
are listed in Related documents on page vi.

FleetBroadband terminal

Troubleshooting
Light indicators
The FleetBroadband terminal has a number of light indicators (LEDs) that
signal the status of different parts of the system. For details, refer to the
user manual for your FleetBroadband system.

Built-in web interface

The FleetBroadband terminal also has a built-in web interface that is
accessed using a computer with an Internet browser. In the web interface
you can see a list of active events (if any) as well as an event log.

Status signalling 23
Chapter 4: Troubleshooting

For a list of the event messages related to Voice Distress, see the next
section, Event messages.
For further information on the FleetBroadband terminal, see the user
manual for your FleetBroadband system. Related manuals are listed in
Related documents on page vi.

24 Status signalling
 Chapter 4: Troubleshooting

4444
Event messages
In the IP Handset and in the web interface of the FleetBroadband terminal
you can see events/alarms that are currently active.
The list below shows the events messages that may appear in connection
with the Voice Distress function
.

Displayed event
Explanation Remedy
text

Device is in Voice This device is in Voice None - information

Distress mode Distress mode. only.

No Network service The FleetBroadband See the manual for the

(ThraneLink SNMP or terminal has lost FleetBroadband
SLP missing) contact with the system for information
satellite. on how to

Troubleshooting
troubleshoot errors.

Connection to Voice The handset is not Check the connection

Distress IP Handset is connected or has an and the software
failing old SW installed. version of the handset
(must be minimum
1.12).

Connection to Voice No connection to Check the connection

Distress Alarm Panel is Voice Distress Alarm to the Alarm Panel.
failing Panel.

Voice Distress eMLPP Voice Distress Contact your service

registration to Core registration fails. The provider and request
Network is failing service has not been that Voice Distress is
enabled on your SIM enabled in your SIM
card. card.

Event messages 25
Chapter 4: Troubleshooting

Displayed event
Explanation Remedy
text

Voice Distress SS Call The FleetBroadband Check with your

Waiting is not active terminal is not able to service provider that
activate the Call the Call Waiting
Waiting service in the service is
network. commissioned.

Voice Distress call Voice Distress call has None - information

initiated been initiated. only.

Voice Distress call Voice Distress call has None - information

established been established. only.

Voice Distress call Voice Distress call has See call log for further
failed failed. details.

Voice Distress test call Voice Distress test call None - information
initiated has been initiated. only.

Voice Distress test call Voice Distress test call None - information
established has been established. only.

Voice Distress test call Voice Distress test call See call log for further
failed has failed. details.

Voice Distress call Voice Distress has None - information

received been received from only.
shore.

Voice Distress is Voice Distress has The service can be

disabled been disabled - the reenabled in the web
Voice Distress service interface of the
will not work. FleetBroadband
terminal.

Voice Distress urgency Urgency call has been None - information

call initiated initiated. only.

26 Event messages
 Chapter 4: Troubleshooting

4444
Displayed event
Explanation Remedy
text

Voice Distress urgency Urgency call has been None - information

call established established. only.

Voice Distress urgency Urgency call has failed. See call log for further
call failed details.

Troubleshooting

Event messages 27
Chapter 4: Troubleshooting

Troubleshooting guide
The below table provides information on some of the problems that might
occur, including possible causes and remedies to solve the problems.

Problem Possible Cause Remedy

The Voice 1) The IP Handset is not 1) Connect a computer to the
Distress function recognized by the FleetBroadband terminal, access
does not work FleetBroadband terminal. the web interface and check
under SETTINGS > IP
Handsets that the IP Handset is
connected.
2) The IP Handset has not
been designated for 2) Connect a computer to the
Distress by the FleetBroadband terminal, access
FleetBroadband terminal. the web interface and check
under ADMINISTRATION >
Voice Distress that the IP
Handset is selected. See also 3)
3) The Voice Distress
below.
function does not change
when enabled/disabled in 3) Restart the terminal after
the web interface of the enabling or disabling Voice
FleetBroadband terminal. Distress. If you do not restart,
the change does not take effect.
4) The software version
of the IP Handset is too
old to support Voice
Distress. 4) Check that the software
version of your Distress IP
5) The SIM card for your
Handset is minimum version
FleetBroadband terminal
1.12.
is not commissioned for
Voice Distress (eMLPP) 5) Check your airtime
subscription and contact your
provider to be commissioned for
Voice Distress.

28 Troubleshooting guide
 Chapter 4: Troubleshooting

4444
Problem Possible Cause Remedy
No connection 1) The PIN code has not 1) Enter the menu system of the
to the BGAN been entered in the IP Handset and select BGAN >
network. FleetBroadband terminal. Enter PIN code. Then enter
the PIN code.
2) There is an error in the 2) See the manual for the
terminal or the BGAN FleetBroadband system for
network. information on how to
troubleshoot errors.
The Alarm Panel 1) The cable is damaged 1) Check the cable connection
does not show or not connected between the Alarm Panel and
that it is properly. the terminal.
connected to a
2) There is an error in the 2) See the manual for the
FleetBroadband
terminal. FleetBroadband system for
terminal
information on how to

Troubleshooting
troubleshoot errors.

Troubleshooting guide 29
Chapter 4: Troubleshooting

Problem Possible Cause Remedy

The Alarm Panel 1) There is a fault in the 1) Check that all cables are
shows Fault FleetBroadband terminal connected correctly. Check the
or in the connection to event list in the IP Handset or in
the terminal. the web interface of the
FleetBroadband terminal.
2) There is a fault in the 2) Check the connection to the
IP Handset or in the handset. If possible, select
connection to the BGAN > Active alarms in the
handset. IP Handset to see the error. If
not possible, connect a
computer to your
FleetBroadband terminal and use
the built in web interface to see
the list of events.
3) There is an error in the
BGAN network. 3) If the error persists, contact
your airtime provider.
4) The FleetBroadband
terminal is not configured 4) Connect a computer to the
for Voice Distress. FleetBroadband terminal, access
the web interface and select
ADMINISTRATION > Voice
Distress. Select Enable and
select your Distress IP Handset.
Then restart the terminal.
The Distress IP The Distress IP Handset Check that all connected IP
Handset does may have been Handsets have different local
not work configured with the same numbers.
local number as another
You can find the local number
connected IP Handset.
(which is also the user name) in
the SIP settings menu of the
handset. For further details see
the IP Handset User manual.

30 Troubleshooting guide
 Chapter 4: Troubleshooting

4444
Service and repair
Should your Cobham SATCOM product fail, please contact your dealer or
installer, or the nearest Cobham SATCOM partner. You will find the partner
details on www.cobham.com/satcom where you also find the Cobham
SATCOM Self Service Center web-portal, which may help you solve the
problem.
Your dealer, installer or Cobham SATCOM partner will assist you whether
the need is user training, technical support, arranging on-site repair or
sending the product for repair.
Your dealer, installer or Cobham SATCOM partner will also take care of any
warranty issue.

Repacking for shipment

Troubleshooting
Should you need to send the product for repair, please read the below
information before packing the product.
The shipping carton has been carefully designed to protect the Voice
Distress (Non-SOLAS) and its accessories during shipment. This carton and
its associated packing material should be used when repacking for
shipment. Attach a tag indicating the type of service required, return
address, part number and full serial number. Mark the carton FRAGILE to
ensure careful handling.

Note Correct shipment is the customer’s own responsibility.

Service and repair 31

Chapter 4: Troubleshooting

32 Service and repair

 Glossary

AAAA
Glossary A

Glossary
DNS Domain Name System. A system translating server names
(URLs) to server addresses.

E
eMLPP Enhanced Multi-Level Precedence and Preemption. A
supplementary service used to deliver Maritime Safety Priority
Voice Calls as defined by Inmarsat.

I
IMSO International Mobile Satellite Organisation. An
intergovernmental organisation that oversees certain public
satellite safety and security communication services provided
via the Inmarsat satellites.

IP Internet Protocol. The method or protocol by which data is sent

from one computer to another on the Internet.

L
LAN Local Area Network. A computer network covering a small
physical area, like a home, office, school or airport. The defining
characteristics of LANs, in contrast to wide-area networks
(WANs), include their usually higher data-transfer rates, smaller
geographic area, and lack of a need for leased
telecommunication lines.

LED Light Emitting Diode

33
Glossary

M
MMSI Maritime Mobile Service Identity. A series of nine digits which
are sent in digital form over a radio frequency channel in order
to uniquely identify ship stations, ship earth stations, coast
stations, coast earth stations, and group calls. These identities
are formed in such a way that the identity or part thereof can
be used by telephone and telex subscribers connected to the
general telecommunications network to call ships
automatically.

MRCC Maritime Rescue Coordination Centre

N
Non-SOLAS Not covered by the SOLAS convention

S
SIM Subscriber Identity Module. The SIM provides secure storing of
the key identifying a mobile phone service subscriber but also
subscription information, preferences and storage of text
messages.

SOLAS (International Convention for the) Safety Of Life At Sea.

Generally regarded as the most important of all international
treaties concerning the safety of merchant ships.

34
 Index

BBBB
Index B

A display
Alarm Panel, 4, 5
Alarm Panel Distress button, FB, 15
buttons, 4 Distress call
buzzer, 5 making, 10
description, 4 receiving, 12
display and controls, 4

Index
Distress function
functions, 14 test, 19
alarm sound document number
mute, 16 this manual, i
alarms
list of, 25
E
B error
displaying in Alarm Panel, 13
buttons events
Alarm Panel, 4 list of, 25
Dim, 16 see list, 22
FB Distress, 15
Mute, 16
Test, 15 F
buzzer
fault
Alarm Panel, 5
displaying in Alarm Panel, 13
function, 5
FB Distress button, 15
features, 2
C FleetBroadband system
configuring, 17
call description, 3
Distress, 10 functions in Alarm Panel, 14
receiving Distress, 12
Urgency, 11
components of the system, 2 G
configuration, 17
getting started, 7

D
Dim buttons, 16

35
Index

I system components, 2
system test, 19
IP Handset
description, 3
T
L test
Voice Distress (Non-SOLAS) system,
LEDs in FleetBroadband terminal, 22 19
light Test button, 15
adjusting, 16 test of Alarm Panel, 15
troubleshooting, 28
typography used in this manual, vi
M
manual U
document number, i
mute alarm sound, 16 Urgency call
making, 11
R
V
receiving Distress call, 12
repacking for shipment, 31 Voice Distress (Non-SOLAS)
repair, 31 configuring, 17
returning units, 31 service, 6
service activation, 7
system components, 2
S system overview, 2
safety summary, iii
SAILOR 3771 W
buttons and display, 4
buzzer, 5 warranty, 31
description, 4
service activation, 7
service and repair, 31
service description
Voice Distress (Non-SOLAS), 6
status signalling, 22
support, 31

36
98-133687-B
www.cobham.com/satcom