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    Dedicated Laundry App: The Key Stakeholders in The Process Are The Rinser, The Delivery Personnel, and The User

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    mark mosleh
    The document describes the key features and processes involved in a dedicated laundry delivery app. The app would allow users to schedule pickup and delivery of laundry and track order status. It would involve three user panels - a customer app for ordering services, a staff app for employees to manage orders and view customer information, and an admin app for managing customer and employee data, orders, payments and analytics. The app could also generate revenue through commissions on orders and advertising relevant products to customers.

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    Dedicated Laundry App: The Key Stakeholders in The Process Are The Rinser, The Delivery Personnel, and The User

    Uploaded by

    mark mosleh
    115 views4 pages
    The document describes the key features and processes involved in a dedicated laundry delivery app. The app would allow users to schedule pickup and delivery of laundry and track order status. It would involve three user panels - a customer app for ordering services, a staff app for employees to manage orders and view customer information, and an admin app for managing customer and employee data, orders, payments and analytics. The app could also generate revenue through commissions on orders and advertising relevant products to customers.

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    Laundry App

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    The document describes the key features and processes involved in a dedicated laundry delivery app. The app would allow users to schedule pickup and delivery of laundry and track order status. It would involve three user panels - a customer app for ordering services, a staff app for employees to manage orders and view customer information, and an admin app for managing customer and employee data, orders, payments and analytics. The app could also generate revenue through commissions on orders and advertising relevant products to customers.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    115 views4 pages

    Dedicated Laundry App: The Key Stakeholders in The Process Are The Rinser, The Delivery Personnel, and The User

    Uploaded by

    mark mosleh
    The document describes the key features and processes involved in a dedicated laundry delivery app. The app would allow users to schedule pickup and delivery of laundry and track order status. It would involve three user panels - a customer app for ordering services, a staff app for employees to manage orders and view customer information, and an admin app for managing customer and employee data, orders, payments and analytics. The app could also generate revenue through commissions on orders and advertising relevant products to customers.

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    Dedicated Laundry App

    You can opt for a dedicated laundry delivery app if you already own a laundry business.
    You can develop an app or website where the users can schedule laundry pickup and
    delivery of washed clothes at their doorstep for an affordable price. This is an excellent
    business model if you are struggling to scale your business operations.

    The key stakeholders in the process are the rinser, the delivery personnel, and the user.

    1. Ordering

    The process begins with the customer placing a laundry order on the app itself. He also
    schedules a convenient time for pickup.

    2. Picking Up

    After the order is placed, the laundry service provider will send a delivery person to collect the
    clothes. He then packs the clothes in special containers and takes them to the laundry.

    3. Dry Cleaning and Laundry

    Here the laundry clothes are washed, dried, and ironed by professionals. The entire process is
    carried out as per user requirements.

    4. Delivery

    When the clothes are ready, they are delivered to the user’s address at an appointed time.
    Throughout the process, the users can easily track the goods, pick up place, and time.

    Laundry Delivery – Monetization Opportunities

    *Commission

    This monetization technique allows the laundry app owner to charge a definite amount of
    commission for every order placed through the app. This is another highly prevalent revenue
    model that is also used by delivery.com.

    *Advertisement

    The on-demand laundry apps can also make money by advertising-related and relevant products
    and other services to the customers. For instance, by showing advertisements of cleansers, soap
    powders, etc. these apps can keep their customers engaged, and in return, charge a pre-decided
    amount from the advertising businesses.
    Typically, laundry apps include three separate user panels:

     Customer app

     Staff app

     Admin app

    Customer App

    Incorporates customer information and is the place where customers can request
    laundry services. The basic features this panel requires are:

     Registration and log in. Users should be able to register easily and log in with their
    email or social media accounts.

     Select laundry services. Depending on their particular needs, customers should be able


    to choose different services, such as washing, ironing, or dry cleaning.

     Arrange pickup and delivery date. It should be convenient for users to choose a suitable
    time and date for laundry pickup.

     View order status and order history. Customers can track the status of their orders and
    view their order history.

     Get notifications about offers and discounts. Customers should be able to view all
    possible discounts and offers available.

     Calculate the price and pay online. It’s helpful if a customer can calculate the service
    cost so they know exactly how much they’ll pay, and, of course, they should be able to
    pay online.

     Write reviews. Customers should have a chance to share their thoughts with others and
    write reviews on the services provided.

    Staff App 

    On this page, employees, service providers, and business owners can see all the information
    regarding customers and their orders. The main features of this panel are:

     Signup/log in. Every employee or service provider will log in with their work email.

     Manage profile and billing. A service provider needs access to all their assigned and
    pending requests, and a place to manage service fees.
     View and control order information (with preferred pick up and drop off times). The
    laundry service provider can see all their orders here and manage them accordingly.

     Confirm order status. A service provider can confirm all received orders.

     View customer’s location. In order to provide excellent service, it’s important that a
    provider pick up laundry as quickly as possible. And for that, it’s best to integrate a
    reliable navigation app.

     View ratings and reviews. Each employee or service provider should be able to read
    customer reviews regarding their service.

    Admin App 

    A main server that controls both the customer and staff/provider panels. Its main purpose,
    though, is to properly handle the database. The main features this panel requires are:

     Customer data (user management). All the information about customers, including their
    email addresses and orders, is stored here.

     Management of category manager. For each specific order, a category manager is


    assigned within this panel.

     Employee data. All employee information is kept here.

     Order history. Admins can see all orders placed and their status.

     Payment management. Admins can view and track transactions.

     Statistics and analytics. Admins can see and analyze pertinent data, such as the number
    of people using the app, the services ordered, as well as see all the ratings.

    Advanced Features of Laundry Delivery Mobile App

    Social Login/ Sign Up

    This feature is for the customers, where they can sign up for the app either by entering their
    details or by using any existing social media account. A quick and straightforward sign-up page is
    a must for attracting customer loyalty.

    Picture in Picture Mode

    Customers can check laundry delivery and pickup status in real-time through a floating window
    while using other applications
    In-App Chat

    Once the customers place the order, they can chat with the laundry delivery personnel in case of
    any issue. Alternatively, the delivery agent can also reach the customers in case he is unable to
    track their location.

    In-App Camera

    An in-app camera can be a useful function in a “laundry service mobile app” that allows the
    customer to take pictures of an item of clothing and highlight where a stain requires special
    attention from the laundry.

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