1. Onboarding new clients involves welcoming them, addressing questions, and ensuring they understand available services. It includes all processes between lead generation and starting work.
2. When working with new clients, it is important to establish trust through open communication, anticipating needs, being a problem solver, and collaborating.
3. Client management aims to build and maintain good client relationships to retain customers and ensure ongoing business success. It involves overseeing interactions with clients.
1. Onboarding new clients involves welcoming them, addressing questions, and ensuring they understand available services. It includes all processes between lead generation and starting work.
2. When working with new clients, it is important to establish trust through open communication, anticipating needs, being a problem solver, and collaborating.
3. Client management aims to build and maintain good client relationships to retain customers and ensure ongoing business success. It involves overseeing interactions with clients.
1. Onboarding new clients involves welcoming them, addressing questions, and ensuring they understand available services. It includes all processes between lead generation and starting work.
2. When working with new clients, it is important to establish trust through open communication, anticipating needs, being a problem solver, and collaborating.
3. Client management aims to build and maintain good client relationships to retain customers and ensure ongoing business success. It involves overseeing interactions with clients.
1. Onboarding new clients involves welcoming them, addressing questions, and ensuring they understand available services. It includes all processes between lead generation and starting work.
2. When working with new clients, it is important to establish trust through open communication, anticipating needs, being a problem solver, and collaborating.
3. Client management aims to build and maintain good client relationships to retain customers and ensure ongoing business success. It involves overseeing interactions with clients.
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C.
WORKING WITH A NEW CLIENT
ONBOARDING NEW CLIENTS ■ This refers to the practice of welcoming new clients into a business, addressing questions and concerns, and ensuring to understand the services available to them.
■ This onboarding process includes everything that happens or needs to
happen after leading generation process is over and before starting working with a new client.
5 things to know about working with new clients:
1. Establish trust To establish trust with clients, you have to put aside the business and allow your client to feel comfortable with you and your team. The reward for this relationship can outlast a new sale. A relationship with trust leads to long-term business, which increases the opportunity that this client would recommend your services to potential clients.
2. Communicate Communication is one of the easiest ways that you can establish trust with your client. Good communication means not only responding to emails promptly, but also keeping the client updated on the status of all projects that are in progress.
3. Anticipate their need
Anticipating customer needs is about being proactive with customer service: you sense a customer might need your help, and reach out to them proactively, instead of waiting around for them to contact support.
4. Be a problem solver It is to help customers with their needs and/or any problems that come up in doing business. It's the most important part of maintaining a good reputation as a business.
5. Collaborate It is the practice (and art) of listening to your customers and acting on their input to everyone's benefit. You get to improve your customer experience, and your customers get to enjoy products or services that's higher quality and more relevant to their needs.
DEVELOPING A CLIENT MANAGEMENT
What is Client Management? Client management is the process of overseeing and coordinating an organization’s interactions with its clients and potential clients. In client management, the ultimate goal is to build and maintain good client relationships, so a company can retain more of its customers and ensure ongoing success. BUSINESS PROPOSAL WHAT IS BUSINESS PROPOSAL?
A proposal is a formal sales document that is created by a company and
provided to a prospect with the purpose of securing a business agreement. The proposal's aim is to sell your product or service, rather than your business itself. Instead of assisting your search for investors to fund your business, a proposal helps you seek new customers.
2 TYPES OF PROPOSAL So, there are two types of business proposals: unsolicited and solicited.
Solicited Business Proposals - Solicited business proposals are requested by
a prospective client.
Unsolicited Business Proposals - With unsolicited business proposals, you
approach a potential customer with a proposal, even if they don't request one, to gain their business.
REAL ESTATE PROPOSAL
A real estate proposal is a sales document where the sales agent presents a complete plan on what they intend to do for their client.
Steps in making real estate proposal:
Step 1: Start with an Executive Summary Step 2: Introduce your real estate company Step 3: State the purpose of the proposal Step 4: Lay out your real estate options Step 5: Distinguish each option’s cost of investment Step 6: Close the proposal to recommendation.
MANAGEMENT AGREEMENT Management agreements are used by providers of management services. These agreements state the specific administrative, management and development services provided, and the compensation for such services . 6 Key Parts of a Property Management Agreement 1. Services and Fees 2. Responsibilities of the Property Owner 3. Equal Opportunity Housing 4. Liability 5. Contract Duration 6. Termination Clause
HANDOVER PROCEDURES What is Property Handover?
Handover is the process where landlords legally hand their investment property over to the tenant and a tenancy comes into being.
On the move-in day the landlord needs to:
o Meet the tenant at the property o Agree the inventory of contents and their condition o Sign the lease agreement o Complete the PRTB Registration form o Collect the deposit and first month’s rent o Take the meter readings o Final Guidelines o Handover the keys
CLIENT RECORDS Client record means the centralized location for documenting information about the client and the care and services provided to the client by the organization.
• A client record is a continuous and accurate account of care or services,
whether hard copy or electronic, provided to a client, including information that has been dated and signed by the individuals who prescribed or delivered the care or service. • The client record must contain any documents created or received in the delivery of services to program clients. It must also show records and evidence of all services provided to program clients sufficient to justify any claims for payment for those services.
What Kind of Records Do Property Managers Need to Hold On To?
As a business owner, you will want to hang on to records that pertain to: Financial transactions (both payments received and payments made) - Whether you manage your own rental properties or provide property management services for your owners, maintaining proper financial records is important for completing your tax appropriately every year, ensuring proper trust accounting compliance, and surviving an audit. You should be familiar with your state’s requirements for how long you must keep financial records for your rental business which can include: Bank statements Proof of Deposits/Bank Deposit Slips Copies of checks Owner Ledgers Tenant Ledgers Personal Funds Ledger Invoices and receipts (both incoming and outgoing) Purchase orders Security deposit refund and deduction records
Tenant Files
Landlords and property owners are responsible for maintaining records
related to current and past tenants. Important tenant files may include:
Tenant rental application and screening reports
Correspondence regarding approval or denial of rental application The signed lease or rental agreement, plus any changes or updates added during tenancy Security deposits, security deposit refunds, and an itemized list for any deductions Move-in inspection paperwork completed by you and your tenant Move-out inspection paperwork, especially as it relates to a tenant’s security deposit Rent payment records Rental fee records (late fees, cleaning fees, pet fees etc.) Pet policy agreement and pet deposit records Written requests for entry Rent increase notices Property maintenance notices Workorder or maintenance requests, and details of how and when they were handled Lease violations and corresponding action records Eviction paperwork and records Legal notices and corresponding actions All emails and correspondence with tenant
You should also retain application records, tenant screening and all correspondence regarding approval or denial of rental applications from all rental applicants even if they never lived at one of your rental properties – retaining rental applicant data will help protect you if an applicant files a discrimination claim. Mortgage Insurance Documents
What is Mortgage Insurance?
Mortgage insurance is an insurance policy that protects a mortgage lender
or titleholder if the borrower defaults on payments, passes away, or is otherwise unable to meet the contractual obligations of the mortgage.
- Another important file will contain financial information about the purchase of the property. So it is important for you to keep all the mortgage documents, deed, and insurance policies on the property in a locked, fireproof safe.
Other Business Documents
Business licenses and permits Property Management or Real Estate Broker’s licenses as required by your state Insurance documents Tax Returns and supporting tax documents Audit Records Employee records Legal documents and records
Electronic Records
Many property owners use software designed to facilitate proper record keeping. You can also scan documents and maintain electronic files. Make sure you back up your digital records regularly by using a secure cloud or an external hard drive kept in a locked safe or cabinet.
How long must I keep client records?
Client records must to be retained for a minimum of seven years from the date of the provider’s most recent interaction with the client. The date of the most recent interaction would be date of the last service provided to the client, the date of the last contact with the client or the date you are notified that the client is deceased. This is the ‘minimum retention period’. REFERENCES
