1

1 Put the tenses in the dialogue in the correct form using Past Simple or Present Perfect.
A What 1
(do) today?
B I 2
(work) on my project. I 3
(search) the Web for sites on digital cameras.
A 4
(find) any good ones?
B I 5
(find) several company sites – Sony, Canon … but I 6
(want) one which
7
(compare) all the models.
A Which search engine 8
(use)?
B Dogpile mostly. 9
(ever use) it?

2 Mark the statements as True (T) or False (F).

1 Desktop organisers are programs that require desktop computers.
2 Computers are sometimes used to monitor systems that previously needed human supervision.
3 Networking is a way of allowing otherwise incompatible systems to communicate and share
resources.
4 The use of computers prevents people from being creative.
5 Computer users do not have much influence over the way that computing develops.

3 Match the pictures (a–f) to the correct user (1–6).

1 Student using a playing computer games
while travelling. a c
b
2 Large company processing payroll
data
3 Travelling salesperson giving
marketing presentations
4 Large scientific organisation processing
d e f
work on nuclear research
5 Businessperson keeping in touch with
clients while travelling
6 Secretary doing general office work

4 Read the text and answer the questions.

1 What is the memory size of this PC?
2 What size is the display screen?
3 How fast is the processor?
4 Which operating system does it use?

● 19” TFT flat panel monitor

● Intel Pentium 4 processor (3 GHz, 800 MHz FSB)
● 1GB dual channel DDR2 SDRAM
● Microsoft Windows XP Professional

Information Technology 1
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1 Match each item (1–10) with its function (a–j).
1 RAM a controls the cursor
2 Processor b inputs data through keys like a typewriter
3 Mouse c displays the output from a computer on a screen
4 Clock d reads DVD-ROMs
5 Flash memory key e reads and writes to electronic chips on a card
6 Monitor f holds instructions which are needed to start up the computer
7 Keyboard g holds data read or written to it by the processor
8 DVD-ROM drive h provides extremely fast access for sections of a program and its data
9 Cache i controls the timing of signals in the computer
10 ROM j controls all the operations in a computer

2 Complete each sentence using the correct preposition.

1 The CPU is a large chip the computer.
2 Data always flows the CPU.
3 The CPU can be divided three parts.
4 Data flows the CPU and memory.

3 Complete the text with the words listed below.

language Markup code Javascript tags start HTML webpages

HTML stands for HyperText 1

Language. It is a page description 2

used for creating 3

. HTML uses a system of 4
to mark page links and
formatting. For example, the tag <u> tells the program to 5
underlining a text. Although
programs cannot be created using 6
, small programs can be embedded in HTML
7
using a scripting language like 8
.

4 Find eight words relating to computers. c a p a c i t y b v

The words read from left to right (→) a p e f h g s j k l
and top to bottom (↓). c r d a t a o d f g
h o r c v b f w q s
cache data software hardware  e c f e x f t o r p
processor  memory  capacity q e h a r d w a r e
r s u o e f a p x e
p s m e m o r y o d
e o f r p u e h q i
u r o f q x r e h e

2 Information Technology
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1 Draw a line to match each item (1–4) to the correct definition (a–d).
1 Data Mining a Storage method of archiving large amounts of data to make it easy to access.
2 AI b Data free from duplicate and erroneous information
3 Cleansed Data c A process of filtering through large amounts of raw data for useful information
4 Data Warehouse d A computing tool that tries to operate in a way similar to the human brain.

2 Complete the sentences with the appropriate form of the verb listed below.

back up  free up  start up  upload

1 To avoid losing data, you should your files regularly.
2 Delete some files to space on your hard disk.
3 Data is from regional PCs to the company’s mainframe each night.
4 The operating system boots up when you your computer.

3 Match the labels with the four layers of the diagram (a–d).
1 applications programs
2 user
3 hardware A conceptual diagram of an operating system
4 operating system

Closest to the user are

applications programs
– software that helps a
user compute a payroll
or play a game or
calculate the trajectory
of a rocket.
The operating
system is the set of
programs between the
applications programs
and the hardware.

4 Complete the text on operating systems using the linking words

and phrases listed below. Words and phrases can be used more than once.
although because in addition such as therefore

The user is aware of the effects of different applications programs 1

operating systems are
invisible to most users. They lie between applications programs, 2
word processing, and
the hardware. The supervisor program is the most important. It remains in memory, 3
it
is referred to as resident. Others are called non-resident 4
they are loaded into memory
only when needed. Operating systems manage the computer’s resources, 5
the central
processing unit, 6
they establish a user interface, and execute and provide services
for applications software, 7
input and output operations are invoked by applications
programs; they are carried out by the operating system.

Information Technology 3
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1 Complete the text with the words listed below.
developed  easy  programming hardware  designed  portable

C++ was 1
from the C language. It was 2
as a systems 3

language with features that make it 4

to control the computer 5
efficiently.
It was used to produce the Microsoft Windows operating system. It is 6
, i.e. programs
written in C++ can be easily adapted for use on many different types of computer systems.

2 Match the labels (1–4) with the features of the graphical user interface (GUI) (a–d).
1 window
2 icon
3 menu
4 task bar

a
b

c
d

3 Complete the sentences with the correct form of the verbs in brackets.
1 The Help facility enables users (get) advice on most problems
2 Adding more memory lets your computer (work) faster.
3 Windows allows you (display) two different folders at the same time.
4 The Shift key allows you (type) in upper case.

4 Match the items (1–4) with the multimedia functions (a–d).

1 MIDI a Watching movies
2 MP3 b Composing music on a PC
3 DVD c Downloading music from the Internet
4 MPEG d Using reference works like encyclopaedias

4 Information Technology
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1 Match the words (1–10) with the partner words (a–j) to make computing terms.
1 barcode a tray
2 mainframe b program
3 laser c bus
4 expansion d plane
5 search e computer
6 control f reader
7 supervisor g bar
8 task h card
9 system i engine
10 explorer j printer

2 Find eight words relating to r e q d e v i c e g

information technology. e e c n n j k l a p
The words read from left to right (→) s a t s e c d a t a
and top to bottom (↓). e b i g v b t u i p
a z m x p o g e j e
time  device  people  email r p e o p l e h p m
research data document privacy c h g q w c m b e a
h p r i v a c y n i
d o c u m e n t e l
i n f o r b e u o j

3 Match the words (1–5) with the statements (a–e).

1 Metadata a extensible markup language
2 Metalanguage b a coding system used for structuring and formatting documents
3 HTML c data about data
4 XML d an example of a page presentation language
5 Markup language e a language from which you can create other languages

4 Mark the following statements as True (T) or False (F).

1 HTML is no longer useful for creating webpages.
2 SGML is more complex than XML.
3 XML files can only be used on Unix systems.
4 XML files can only be read by browser programs.
5 HTML is a markup language.
6 Internet searches will be better with XML files.

Information Technology 5
6
1 Complete the text with the words listed below.
URL webpage DNS browser hyperlink

To find the 1
you want, you have to click on a webpage 2
or enter
a , a Uniform Resource Locator into a
3
. The URL is the address of
4

the page. When you do that, the browser sends the URL to the 5
server.

2 Match the terms (1–7) with the statements (a–g).

1 BT a a computer program that watches, learns, and communicates with the user
2 Smart phone b most powerful type of computer
3 Intelligent agent c research and development
4 rocket science d transfer data from a client device to a server computer
5 R&D e a telephone that can translate English into various languages in real-time
6 upload f British Telecom
7 supercomputer g very advanced study

3 Study the diagram of a PC motherboard. Match the components to the descriptions.

1 These are memory chips. The more you have the more work you can do at a time.
2 This is the ‘brain’ of the computer. SIMMS ROM

3 It’s part of the memory store. It has extremely

fast access. It’s faster than normal RAM.
It can speed up the computer.
4 These let you add features such as sound
or a modem to your computer.
5 This kind of memory contains all the
instructions your computer needs
to activate itself when you
switch on. CPU

Expansion slots Cache memory

4 Match the instructions (a–e) for replacing the motherboard in a PC with the pictures (1–5).
The pictures are in the correct order.
a Add the processor. 1 2

b Fit the new motherboard.

c Remove the old motherboard.
d Put it back together.
e Add the memory. Don’t touch
the contacts.
3 4 5

6 Information Technology
7
1 Match the key abbreviations (1–7) with the full names (a–g).
1 Esc a alternate
2 Alt b page up
3 Ctrl c delete
4 Pgdn d insert
5 Pgup e escape
6 Ins f page down
7 Del g control

2 Match the symbols (1–5) with their names (a–e)

1  @ a Colon
2  / b underscore
3  : c Forward slash
4  . d At
5  _ e dot, stop

3 Match the words (1–7) with the partner words (a–g) to make computing terms..
1 memory a code
2 power b key
3 expansion c drive
4 bar d supply
5 disk e card
6 cache f chip
7 function g memory

4 Match the names (1–8) of input devices with the pictures (a–h).
1 Joystick
2 Trackerball a d
e
3 Barcode reader
f
4 Scanner
5 Graphics tablet h
6 Touchscreen
g
7 Digital camera c
8 Microphone b

Information Technology 7
8
1 The diagram shows how voice input works. Match the steps in the process (1–5) with
the captions (a–e).
a The computer compares the binary code with its stored vocabulary.
b The user says a word into a microphone.
c The screen displays the correct word.
d The speech recognition board converts the signals into binary numbers.
e The microphone converts the word from audio signals into electrical signals.

”head”
01100110 = hid hea
01100111 01100111 = head d
01101000 = had

Speech
recognition
board

1 2 3 4 5

2 Complete the sentences with the words listed below.

explain explained explanation explanatory

1 The package includes an booklet.

2 The instructions are very clear and do not require any further .
3 It will only take a couple of minutes to how the program works.
4 If you are new to this system, almost everything will have to be .

3 Match the actions (1–6) with the consequences (a–f).

1 you press Print Screen a the computer hangs
2 you input the correct password b the cursor moves to the left
3 you move the mouse to the left c you copy the screen
4 there is a memory fault d it runs faster
5 you add memory to the computer e the cursor moves across the screen
6 you press the arrow key f you have access to the network

4 Match the addresses (1–4) with the users (a–d).

1 redcrossyouth@algonet.se a A UN organization based in Italy
2 webmaster@fao.org.it b a US politician
3 today@bbc.co.uk c a news programme on a public broadcasting service in the UK
4 jsmith@smith.senate.gov d a Swedish charity

8 Information Technology
9
1 Complete the sentences with the -ing form of an appropriate verb listed below.
receive keep up enter find link send use

1 with the latest news on your favourite team is easy on the web.
2 One of the most useful features of the Internet is and email.
3 Fibre-optic cable can be used for computers in a network.
4 Search engines are ways of information on the Web.
5 audio and video attachments is possible with email.
6 a keyboard is the most common way of data into a computer.

2 The diagram shows how your browser finds the

webpage you want. Label these items: 1
a Router http://www.zdnet.com 205.136.145.101 2
4
b Domain Name System 6

(DNS) server
c Remote Web server
d Browser PC Corporate
LAN
e URL 2
f Internet Protocol address 3
1

3 Find eight words relating to inventing. q p w g r e a t u p

The words read from left to right (→) n r t v i r l k j o
and top to bottom (↓). b o g c n t w e r s
u t h u v q d f h s
possible  theory  invention i o t h e o r y n i
prototype  great  brainstorm l t j j n a x c e b
works built t y a h t o s x d l
b p s s i l r t u e
d e w w o r k s q k
b r a i n s t o r m

4 General purpose packages such as word processors and spreadsheets have a number
of features in common. Match the commands (1–7) with the meanings (a–g).
1 Open a alter data in the document
2 New b begin a new file containing no data
3 Save c alter the appearance of the text (e.g. change the font)
4 Print d start the application ready for use
5 Insert e enter the information in the file
6 Edit f save the document to disk
7 Format g send the data to the printer to be printed out

Information Technology 9
10
1 Study this simple database of volcanoes and answer the questions.
1 How many fields are there?
2 How many records are there?
3 List the volcanoes in South America.
4 List the volcanoes over 5500 metres.

Name Country Continent Height (m) Status

Cotopaxi Ecuador South America 5978 active
Popocatapetl Mexico North America 5452 active
Sangay Ecuador South America 5410 active
Tungurahua Ecuador South America 5033 active
Kilimanjaro Tanzania Africa 5889 active
Misti Peru South America 5801 dormant

2 Complete the sentences with the words listed below.

consider consideration considerable considerably

1 We’ll have to using another company if they can’t provide the software.
2 The company has invested a amount of money in ergonomic workstations.
3 The CEO has submitted this proposal for your .
4 This computer is faster than the old one.

3 Study the forms a cursor can take on your computer. Match the names (1–7)
with the icons (a-g).
1 hourglass
2 arrow pointer
3 pointing finger
4 not available a b c d e f g
5 crosshair
6 magnifying glass
7 drag and drop arrow

4 Complete the dialogue with will or would.

A What 1
you do when you finish your diploma?
B I 2
like to take a course in multimedia.
A How long 3
that take?
B If I choose the certificate, it 4
take 6 months but if I chose the master’s, it 5

take a full year.

A What 6
be the advantage of the master’s?
B I guess I 7
have better job prospects.
A When 8
you decide?
B It depends on my finals. If I do well, I 9
go for the master’s.

10 Information Technology
11
1 Complete the text using the correct form of the verbs in brackets.
How smart cards work
Smart cards prevent unauthorised users 1
(access) systems and permit authorised
users 2
(have) access to a wide range of facilities. Some computers have smart card readers
3
(allow) you 4
(buy) things on the Web easily and safely with digital cash.

2 Complete the sentences using need to, have to, must, and mustn’t.
1 Technical qualifications to be renewed at intervals to ensure they do not go out of date.
2 You become an expert in too narrow a field.
3 You have good communication skills to become an IT manager.
4 You be an expert in hardware to become a programmer.
5 You be able to use C++.

3 Graphics packages allow you to:

• draw graphics 
• add text 
• change tools 
• change attributes 
• scale the graphic 
• rotate the graphic

Surefast Insurance Surefast Insurance-

whatever the problem!

Which features have been used to change picture 1 to picture 2?

4 Complete the table about General Purpose Packages with the words listed below.
bold formula search tab cell justify selection rules tool palette column paint draw
record sort underline field rotate spelling checker fill row font scale

Word processing Databases Spreadsheets Graphics

Information Technology 11
12
1 Find eight words relating to IT support. The words read from left to right (→)
and top to bottom (↓).
complaint  problem  polite reference  f u b e n e r t z c
help  faulty system  worker a h q a r p a g x o
u e f p r o b l e m
l l m e x l e f d p
t p e z o i s c w l
y n s i f t j b v a
r e f e r e n c e i
c s s d f g k b b n
f s y s t e m p i t
g n m w o r k e r i

2 Complete the sentences with the words listed below.

connect connected connecting connector connectivity connections

1 is an important concept in global communications.

2 He only got that contract because he has in the government.
3 Make sure the is not loose before you call a service technician.
4 Once the new telephone lines are , our system should be more efficient.
5 How do I my computer to the wireless network?
6 If you’re having problems wirelessly, you need to configure your wireless network .

3 Write the numbers as words.

1 25
2 140
3 82
4 1567
5 250 000

4 Complete the sentences with the words listed below.

job recipient message  documents recipients

1 Always complete the Subject line so the recipient knows what the is about.
2 End your email with a signature. Include your company name, title, and contact details.
3 Only use ‘Reply to all’ if all the need to read your email.
4 Remember to attach the you are referring to. It’s easy to forget.
5 Check with your before sending large attachments. Mailboxes can fill up quickly.

12 Information Technology
13
1 Study this version of a GUI. Which part of the screen would you touch if you wanted to:
1 make a phone call?
2 send an email?
3 access a keyboard?
4 record an appointment?
5 get help?
6 write new mail?

2 Look again at the diagram above. What do you think happens if you touch
the areas of the screen (g–l)?
g
h
i
j
k
l

3 Match the words (1–8) with the definitions (a–h).

1 Website a set of standard programs used in an office.
2 ASP b facility for storing large amounts of information
3 Virus c capacity of a network connection
4 Office Suite d high capacity internet connection
5 Bandwidth e self-replicating program
6 Broadband f common enterprise resource planning tool
7 Data centre g application service provider
8 SAP h collection of related webpages

4 Complete the text with the words listed below.

called sound difference competes megabytes files

MP3 1
with another audio file format 2
WAV. The key 3

is that MP3 4
are much smaller than WAV files. An MP3 file can store a minute of
5
per megabyte, while a WAV file needs 11 or 12 6
to hold the same amount.

Information Technology 13
14
1 Study these versions of OfficeSuite and decide which version provides the best value for the
following users. The versions are listed from the cheapest to the most expensive.
1 A salesperson who wants to make
presentations at conferences.
2 An administration assistant who needs
to write office correspondence and OfficeSuite OfficeSuite OfficeSuite
Standard Small Business Edition Professional
send and receive emails.
• wordprocessor • wordprocessor • wordprocessor
3 A programmer who wants to • spreadsheet • spreadsheet • spreadsheet
• presentation program • DTP • database
develop applications tailored • email • email • DTP
• PIM • PIM • presentation program
to a company’s needs. • small business tools • email
• small business tools
4 A company which wants to produce its OfficeSuite OfficeSuite
own in-house newsletter. Premium Developer
• wordprocessor • wordprocessor
5 A company wishing to develop • spreadsheet • spreadsheet
• database • database
its own website. • DTP • DTP
• presentation program • presentation program
6 A company which wants to analyse • email • email
• PIM • PIM
all its sales records. • small business tools • small business tools
• website editor • website editor
7 A promotions person who wants to be able • image editor • image editor
• developer tools
to edit complex graphics and incorporate
them in brochures.
8 A company which wants to share
documents on a local area network.

2 Complete the text with the words listed below.

information navigation return full way visitors important

Your website may be chock 1

of 2
about your company and its products,
but if 3
to the site can’t easily find their 4
around its pages they may never
5
. Besides content, the most 6
aspect of a website is its 7
scheme.

3 Complete the sentences with the appropriate form of the verbs listed below.
back up  keep up  build up  start up  update

1 She’s taking a course to her knowledge of computing.

2 The computer checks the memory when it .
3 He a website to advertise his travel company.
4 You can with developments by reading PC magazines.
5 How do I stop a program auto in Windows 7?
6 I have been files all morning. I can’t risk losing any data.

4 Complete these sentences with the infinitive or -ing form of the verbs in brackets..
1 He objected to (pay) for expensive telephone calls for Internet access.
2 He tried to (hack into) the system without (know) the password.
3 You needn’t learn how to (program) in HTML before (design) webpages.
4 I look forward to (input) data by voice instead of (use) a keyboard.

14 Information Technology
15
1 Complete the text with the words listed below.
chip CPU discrete bits engineers powerful

The microprocessor, also known as a 1

or central processing unit, is a complete
computation engine that is manufactured on a single 2
. The first microprocessor was
introduced in 1971. The Intel 4004 was not very ; it could only add and subtract 4
3

4
at a time. However, it was remarkable that everything was on a single chip. Prior to
the 4004, 5
built computers either from collections of chips or from 6

components (transistors wired one at a time).

2 Choose the correct word to complete the sentences.

1 This is broken so please call a to repair it.
mechanic/ mechanical/ mechanism
2 A is someone who has been trained in .
technical/ technology/ technician
3 After the installation, the building will have .
electricity/ electrical/ electrician
4 Study at university if you want to become an .
engine/ engineer/ engineering
5 He has a diploma in and now he repairs equipment.
electron/ electronics/ electronic

3 Match the addresses (1–4) to the users (a–d).

1 rossi@cantsoc.com.it a a student at a French university
2 sales@demon.net b an Italian wine co-operative
3 lunchx@swto1.usace.army.mil c a military organization based in the US
4 s.larriwu@ly.ac.fr d an ISP

4 Find eight words relating to directions v b u n d e r h o y

and location. The words read from left t q w e s r d b p p
to right (→) and top to bottom (↓). u v j r i g h t p a
r j h g y t y n o r
turn  right  left  parallel  veer n x o g b h n u s a
under over opposite a v v d l t r v i l
z a e d e v a r t l
x x r u f f k u e e
z w o c t a k b i l
d v e e r o b d v h

Information Technology 15
16
1 Study the diagram which explains MP3 and match the captions to the pictures.
a Once you’ve paid by credit card 1 Original File After MP3

music is downloaded to your PC.

Audible
b The original music file is stripped of anything
that is inaudible to the human ear. After MP3 has
2 3
done its work, the file is reduced to roughly one
twelfth that of the original recording.
c MP3 files can be listened to on your PC,
4
a dedicated MP3 player, your stereo, or
your phone.
d MP3 files are put on a website, where browsers
can listen to samples and buy a single track or
album… Or even create their own compilation.

2 Complete the sentences with will have to or will be able to and the verbs listed below.
They may be positive or negative.
access work take on meet protect start

1 We our computer system against hackers.

2 Digital communication means that more people from home.
3 My computer has just crashed. I that presentation all over again.
4 The IT department is carrying out important work over the weekend
so staff their email accounts.
5 I’m free on Thursday so I you for lunch.
6 If the online business continues to grow, they more staff.

3 Match the terms (1–5) with the definitions (a–e).

1 Edutainment a Software that enables computers to ‘think’ like experts.
2 Multimedia b Use computers to stay in touch with the office while
3 Expert system working at home.
4 Telecommute c Internet system designed to provide free, interactive access
5 Information superhighway to vast resources for people all over the world.
d Multimedia materials with a combination of educational
and entertainment content.
e A combination of text with sound, video, animation, and graphics.

4 Complete the text with the words listed below.

computers sophisticated location computing control devices

Not only is 1
equipment getting smaller, it is getting more . Computers
2

are part of many machines and 3

that once required continual human supervision and
. Today, computers in security systems result in safer environments,
4 5
in cars
improve energy efficiency, and computers in phones allow you to access the Internet, use your email,
take photographs, and track your 6
.

16 Information Technology
17
1 Complete the text using the Present Simple or Present Continuous form of the verbs in brackets.
I 1
(be) a student and I 2
(study) Electronic Engineering. Normally we
3
(attend) lectures and 4
(carry out) experiments in the laboratory. But this
week we 5
(do) real work with Electronic Engineers in various different companies.
I 6
(work) in a company called TeleNorth, which 7
(install) radio-based local
area networks. I 8
(help) an engineer, Fred Johnson, to assess where to put the transmitters.
Today we 9
(visit) a company that 10
(build) a new factory and wants to use
TeleNorth technology for its networks.

2 Study this email address. It belongs to Anna Lock, who works for the Pesto company in the UK.
Using the information below, label each section of the address.
domain  type of organization  User ID  country

locka@2pesto.3co.4uk
1

1
2
3
4

3 Complete the sentences about a brother and a sister, Roberto and Renata,
using the Present Perfect or Past Simple form of the verbs in brackets.
1 Roberto (be) a computer technician for the last three years.
2 During this time, he (set up) five networks for large companies.
3 Before becoming a computer technician, he (be) a computer repair man in a shop for
four years.
4 During those four years he (repair) hundreds of computers.
5 Since 2006 he (work) for Dynatron, the biggest company in the region.
6 Roberto and Renata both (become) interested in computers while they were at school.
7 In September 2006, Renata (begin) a university course in computer science.
8 Over the last three months, Renata (take) three exams.

4 Complete the text with the words listed below.

Web language program electronic operating writing Java
1
is a programming 2
originally designed for programming small 3

devices such as mobile phones. It can run unchanged on any 4

system that has a Java
Interpreter . Java is used for
5 6
programs for the 7
.

Information Technology 17
18
1 Put these instructions for opening a computer into the correct order.
a Release the two catches underneath and lift up to remove the panel.
b Shut down your computer by choosing Shut Down from the Apple menu or the special menu.
c If there are security screws on the vertical plate on the back of the computer, remove them with a
Philips screwdriver.
d Unplug all the cables except the power cord from your computer.
e Pulling gently, slide the tray out.

1
2
3
4
5

2 Complete the sentences with the infinitive or -ing form of the verbs in brackets.
1 Don’t switch off without (close down) your PC.
2 I want (upgrade) my computer.
3 He can’t get used to (log on) with a password.
4 You can find information on the Internet by (use) a search engine.

3 Find the eight words listed below in the puzzle. r g c h a n c e r f

The words read from left to right (→) i h u q k j m c i q
and top to bottom (↓). s n o a j a n l s s
k l d w h c b i k c
risk  chance  odds  likely  even a w d r g k v k a h
choice should jackpot a e s f f p c e a o
e v e n d o x l e i
u t d u s t z y u c
s s h o u l d n a e
z x a w s n d l a m

4 Put the sentences about sending a secure email into the correct order.
a The message is decrypted with the recipient’s private key
b The message is received by the recipient
c The message is encrypted with the recipient’s public key
d The message is sent by the sender.

1
2
3
4

18 Information Technology