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    Google IT Support Professional Certificate

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    Jayakrishna IJ
    This document summarizes the Google IT Support Professional Certificate program, which takes beginner learners to job readiness in IT support over 8-12 months. The program includes 5 courses that cover technical support fundamentals, networking, operating systems, system administration, and IT security. Learners will gain skills in hardware, software, networking, troubleshooting, systems management, and security threats and defenses. The goal is to prepare learners for an entry-level role as an IT support specialist.

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    Google IT Support Professional Certificate

    Uploaded by

    Jayakrishna IJ
    1K views2 pages
    This document summarizes the Google IT Support Professional Certificate program, which takes beginner learners to job readiness in IT support over 8-12 months. The program includes 5 courses that cover technical support fundamentals, networking, operating systems, system administration, and IT security. Learners will gain skills in hardware, software, networking, troubleshooting, systems management, and security threats and defenses. The goal is to prepare learners for an entry-level role as an IT support specialist.

    Original Title

    Google-IT-Support-Professional-Certificate-Overview

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    This document summarizes the Google IT Support Professional Certificate program, which takes beginner learners to job readiness in IT support over 8-12 months. The program includes 5 courses that cover technical support fundamentals, networking, operating systems, system administration, and IT security. Learners will gain skills in hardware, software, networking, troubleshooting, systems management, and security threats and defenses. The goal is to prepare learners for an entry-level role as an IT support specialist.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    1K views2 pages

    Google IT Support Professional Certificate

    Uploaded by

    Jayakrishna IJ
    This document summarizes the Google IT Support Professional Certificate program, which takes beginner learners to job readiness in IT support over 8-12 months. The program includes 5 courses that cover technical support fundamentals, networking, operating systems, system administration, and IT security. Learners will gain skills in hardware, software, networking, troubleshooting, systems management, and security threats and defenses. The goal is to prepare learners for an entry-level role as an IT support specialist.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    of 2

    Google IT Support Professional Certificate

    This program is designed to take beginner learners to job readiness in 8-12 months.

    COURSE OVERVIEW KEY TOPICS


    Course 1: Technical In this course, you’ll be introduced to the world of Information • Introduction to IT
    Support Fundamentals Technology, or IT. This course is the first of a series that aims to prepare • Hardware
    you for a role as an entry-level IT Support Specialist. You’ll learn about • Operating System
    the different facets of Information Technology, like computer • Networking
    hardware, the Internet, computer software, and job-related skills. You’ll • Software
    also learn about the history of computers, and the pioneers who • Troubleshooting
    shaped the world of computing that we know today. This course covers
    a wide variety of topics in IT that are designed to give you an overview
    of what’s to come in this IT Support Professional Certificate.

    Course 2: The Bits and This course is designed to provide a full overview of computer • Introduction to Networking
    Bytes of Computer networking. In this course, we’ll cover everything from the • The Network Layer
    Networking fundamentals of modern networking technologies and protocols to • The Transport and Application Layers
    practical applications and network troubleshooting. • Networking Services
    • Connecting to the Internet
    • Troubleshooting and the Future of Networking

    Course 3: Operating In this course, you’ll learn how to use the major operating systems, • Navigating the System
    Systems and You: Windows and Linux, which are a core component of IT. Through a • Users and Permissions
    Becoming a Power User combination of video lectures, demonstrations, and hands-on practice, • Package and Software Management
    you’ll learn about the main components of an operating system and • Filesystems
    how to perform critical tasks like managing software and users and • Process Management
    configuring hardware. • Operating Systems in Practice

    Course 4: System This course will transition you from working on a single computer to a • What is Systems Administration?
    Administration and IT whole fleet. Systems administration is the field of IT that’s responsible • Network and Infrastructure Services
    Infrastructure Services for maintaining reliable computers systems in a multi-user • Software and Platform Services
    environment. In this course, you’ll learn about the infrastructure • Directory Services
    services that keep all organizations, big and small, up and running. • Data Recovery and Backups
    You’ll learn how to manage and configure servers, how to use industry • Final Project
    tools to manage computers, user information, and user productivity.
    Finally, you’ll learn how to recover your organization’s IT infrastructure
    in the event of a disaster.
    Course 5: IT Security: This course covers a wide variety of IT security concepts, tools, and best • Understanding Security Threats
    Defense Against the practices. It introduces threats and attacks and the many ways they can • Pelcgbybtl (Cryptology)
    Digital Darks show up. We’ll give you some background of encryption algorithms and • AAA Security (Not Roadside Assistance)
    how they’re used to safeguard data. Then, we’ll dive into the three • Securing your Networks
    "A's" of information security: Authentication, authorization, and • Defense in Depth
    accounting. We’ll also cover network security solutions, ranging from • Creating a Company Culture for Security
    firewalls to Wi-Fi encryption options. The course is rounded out by
    putting all these elements together into a multi-layered, in-depth
    security architecture, followed by recommendations on how to
    integrate a culture of security into your organization or team.

    Information in this document is from Coursera; please see here for additional information on each of the courses that comprise the Google IT
    Support Professional Certificate.

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