‫ﺍﺗﺤﺎﺩ ﺟﻮﺭﺍﺀ ﻟﻼﺗﺼﺎﻻﺕ ﻭﺗﻘﻨﻴﺔ ﺍﻟﻤﻌﻠﻮﻣﺎﺕ‬

‫ ﺧﺪﻣﺔ‬/ ‫ﻋﻘﺪ ﺗﺄﺳﻴﺲ ﺑﻄﺎﻗﺔ ﺇﺗﺼﺎﻝ‬

SIM Card Registration/Service Contract
Customer Information ‫ﻣﻌﻠﻮﻣﺎﺕ ﺍﻟﻌﻤﻴﻞ‬

Nationality* * ‫ﺍﻟﺠﻨﺴﻴﺔ‬ Customer Name* * ‫ﺍﺳﻢ ﺍﻟﻌﻤﻴﻞ‬

Sudan ‫ﻋﺜﻤﺎﻥ ﺍﻟﺰﺑﻴﺮ ﻋﻠﻲ ﺍﻟﺰﺑﻴﺮ‬

Transaction Type* *‫ﻧﻮﻉ ﺍﻟﻌﻤﻠﻴﺔ‬

Identity Type* Resident ID *‫ﻧﻮﻉ ﺍﻟﻬﻮﻳﺔ‬

Register New SIM

Identity Number* 2493526673 * ‫ﺭﻗﻢ ﺍﻟﻬﻮﻳﺔ‬

Address* *‫ﻋﻨﻮﺍﻥ‬

Region* ‫ﻣﻨﻄﻘﺔ ﺍﻟﺮﻳﺎﺽ‬ *‫ﻣﻨﻄﻘﺔ‬ City* ‫ﺍﻟﺮﻳﺎﺽ‬ *‫ﻣﺪﻳﻨﺔ‬ District* *‫ﺍﻟﺤﻲ‬

Street* 2981، ‫ ﺍﻟﺴﻌﻮﺩﻳﺔ‬،12844 7106 ‫ ﺍﻟﺮﻳﺎﺽ‬،‫ﺍﻟﺼﻨﺎﻋﻴﺔ ﺍﻟﻘﺪﻳﻤﺔ‬ *‫ﺍﻟﺸﺎﺭﻉ‬

Service Type ‫ﻧﻮﻉ ﺍﻟﺨﺪﻣﺔ‬

‫ﺷﺮﻳﺤﺔ ﺑﻴﺎﻧﺎﺕ‬ Package 25 Halala - Prepaid ‫ﺍﺳﻢ‬ On-Net 0.25 ‫ﺩﺍﺧﻞ ﻟﻴﺒﺎﺭﺍ‬ ‫ﺗﺎﺭﻳﺦ ﺍﻟﻔﻮﺗﺮﺓ‬
Billing
Name ‫ﺍﻟﺒﺎﻗﺔ‬ SAR/min
Data SIM
‫ﺷﺮﻳﺤﺔ ﺍﺗﺼﺎﻝ‬ SIM 30.00 ‫ﺳﻌﺮ‬ Off-Net 0.25 ‫ ﺧﺎﺭﺝ ﻟﻴﺒﺎﺭﺍ‬End of every
Price ‫ ﺍﻟﺸﺮﻳﺤﺔ‬SAR/min
Calling SIM month
‫ﻧﻬﺎﻳﺔ ﻛﻞ ﺷﻬﺮ‬

Alternate Mobile Number Here* *‫ﺭﻗﻢ ﻫﺎﺗﻒ ﻣﺘﻨﻘﻞ ﺑﺪﻳﻞ ﻫﻨﺎ‬ Mobile Number Here* *‫ﺭﻗﻢ ﻫﺎﺗﻒ ﻣﺘﻨﻘﻞ ﻫﻨﺎ‬

577471482

Email ID* *‫ﺍﻟﺒﺮﻳﺪ ﺍﻻﻟﻜﺘﺮﻭﻧﻲ‬ Serial Number* *‫ﺍﻟﺮﻗﻢ ﺍﻟﺘﺴﻠﺴﻠﻲ‬

sara_d3@icloud.com 8996606099011935979

Employee Data ‫ﺑﻴﺎﻧﺎﺕ ﺍﻟﻤﻮﻇﻒ‬ Customer Declaration* *‫ﺇﻗﺮﺍﺭ ﺍﻟﻌﻤﻴﻞ‬

‫ﺃﺅﻛﺪ ﺑﺄﻧﻪ ﺗﻢ ﺍﻃﻼﻉ ﻋﻠﻰ ﺍﻟﻬﻮﻳﺔ ﻭﺍﻟﻤﻌﻠﻮﻣﺎﺕ ﺍﻟﻮﺍﺭﺩﺓ ﺃﻋﻼﻩ ﺑﺪﻗﺔ ﻭﻣﺒﺎﺷﺮﺓ ﻣﻦ ﺍﻟﻌﻤﻴﻞ‬ ‫ ﻭﻋﻠﻰ ﺷﺮﻭﻁ‬،‫ﺃﻗﺮ ﻋﻠﻰ ﺻﺤﺔ ﺍﻟﺒﻴﺎﻧﺎﺕ ﺃﻋﻼﻩ ﻭﺃﻭﺍﻓﻖ ﻋﻠﻰ ﺷﺮﻭﻁ ﻭﺃﺣﻜﺎﻡ ﺍﻟﺒﺎﻗﺔ ﻭﻣﻤﻴﺰﺍﺗﻬﺎ‬
I hereby confirm that customer ID was verified and the information ‫ﻭﺃﺣﻜﺎﻡ ﺗﻘﺪﻳﻢ ﺍﻟﺨﺪﻣﺔ‬
within the contract was directly taken from the customer. I hereby confirm the information above and agree to the package,
benefits received and the service terms and conditions.
Lebara71792 ‫ﺍﺳﻢ‬
User Name ‫ﺍﻟﻤﺴﺘﺨﺪﻡ‬
Code 72a8fec5-a26e-4e24-a172-aea5e3c145fe ‫ﺭﻗﻢ ﺍﻟﺘﻮﺛﻴﻖ‬
‫ ﺳﺎﺭﺓ ﻋﻠﻲ ﺍﻟﺪﻭﺳﺮﻱ‬Sara Ali ‫ﺍﻻﺳﻢ ﺛﻼﺛﻲ‬
Full Name Aldawsari
Date * Wednesday, November 3, 2021 :‫ﺍﻟﺘﺎﺭﻳﺦ‬
Code
b1b930f3-320d-4398-a2b0- ‫ﺭﻗﻢ ﺍﻟﺘﻮﺛﻴﻖ‬
f73529c7c906

Wednesday, November 3, 2021 ‫ﺍﻟﺘﺎﺭﻳﺦ‬

Date *

Previous Owner for Transfer Ownership ‫ﻣﻌﻠﻮﻣﺎﺕ ﺍﻟﻌﻤﻴﻞ ﺍﻟﺴﺎﺑﻖ ﻓﻲ ﺣﺎﻝ ﻧﻘﻞ ﺍﻟﻤﻠﻜﻴﺔ‬

‫ﺗﻢ ﺍﻟﺘﺤﻘﻖ ﻣﻦ ﻧﻘﻞ ﻣﻠﻜﻴﺔ ﺍﻟﺮﻗﻢ ﻋﻦ ﻃﺮﻳﻖ ﺭﺳﺎﻟﺔ ﺍﻟﺘﺤﻘﻖ‬

Identity Number ‫ﺭﻗﻢ ﺍﻟﻬﻮﻳﺔ‬
This transfer ownership has been verified using SMS verification

Contract Number 8135584 ‫ﺭﻗﻢ ﺍﻟﻌﻘﺪ‬

 Terms and Conditions to obtain the service[s]
1. The term “ETIHAD JAWRAA” means Etihad Jawraa for Telecom and IT Company, a limited liability company registered in KSA under number 1010203896, whose registered ofice is at 2377 Northern Ring Branch Rd,
Almasiaf, Riyadh 12467. Any reference to ETIHAD JAWRAA shall read as including its subsidiaries. For the purpose of this Terms and Conditions, the term ETIHAD JAWRAA is also used herein as a brand name describing
services provided by the licensees Etihad Jawraa Company and/or its subsidiaries. “Subsidiary” means any entity that, directly or indirectly, controls, or is controlled by, or is under common control of ETIHAD JAWRAA.
“Control” means direct ownership of fifty percent (50%) or more of the outstanding share capital or other equity interests over the ordinary voting power in that entity. The term “subscriber” denotes the accepted
applicant for the service or the beneficiary.

2. ETIHAD JAWRAA provides the subscriber with the requested service[s]. The subscriber benefits from the service[s] ETIHAD JAWRAA provides in return for fees and prices stated in ETIHAD JAWRAA’s services price
list which the subscriber had read and agreed to pay, and ETIHAD JAWRAA reserves the right to make any changes on its services price list according to ETIHAD JAWRAA and CITC regulations.

3. The subscriber shall abide by all rules and regulations governing the service[s] provided to him. The subscriber shall settle all dues for this service[s] within dates specified in the bill.
4. The subscriber shall not misuse the service[s] in anyway that inflicts harm upon ETIHAD JAWRAA, its subscriber[s] or any licensed company, or violates decency rules of conduct. If the subscriber does not abide by
this condition, ETIHAD JAWRAA reserves the right to take necessary measures, including but not limited to ceasing the service[s] as it deems necessary without financial liabilities to the subscriber, or deny the service to
any subscriber proved to have abused the service[s].

5. ETIHAD JAWRAA shall charge the subscriber’s account for the amounts due for the service[s] provided to him. The subscriber shall be completely responsible to settle all liabilities resulting from the services provided
to him.

6. The minimum contract’s period is one month or more depend on the package that the subscriber had selected and had read its terms and conditions and agreed to them before signing the contract. the subscriber is
committed to pay what is resulting as a consequence of terminating the contract prior to its full due.

7. When a subscriber requires service termination before operating the service provider, the subscriber will have to pay all ensuing costs to the service provider.
8. The company has the full right to suspend or terminate the subscriber’s service due to any of the following: A) The subscriber did not pay the financial deposit in case a deposit is required by the service provider. B) In
case of service misuse according to laws, convention and traditions in the Kingdom C) The subscriber did not abide by rules and conditions as set by CITC or the service contract. D) The subscriber did not pay the due of
the service provider according to any rules in the CITC regulations. E) The subscriber did not respond to official requests to update his information when being requested or in the event of the customer’s submittal of any
false or misleading information to the company. F) In the event of death of subscriber or his departure by final exit visa or exit re-entry visa but he did not return. G) In the event the request for suspend or termination
came from CITC or a security agency.

9. ETIHAD JAWRAA will not provide the details of the bills after 12 months from its issuance, unless there is a dispute in place against that bill.
10. The company shall have no liability as a result of any failure resulting from network amendments to improve it, or due to any defects resulting from other circumstances.

11. The company shall hold no responsibility for the mistakes committed by other service providers who provide the infrastructure or radio network or happen to indirectly use any of the company’s service or those who
communicate as a third party and are indirectly served by the company. Therefore, the company shall not be responsible for any resulting breakdown.

12. The Company may procure or collect from the applicant/subscriber or any other sources including SIMAH such information as it requires for the provision or continuation of the service and satisfying itself to the
applicant/subscriber financial capability. In pursuance of these conditions, the applicant/subscriber as the case may be, hereby authorizes the foresaid sources to disclose to the company such information and save for
the name of the applicant/subscriber, address and publicized phone numbers, the company undertakes to keep such information in confidence and not to disclose them to any third party without the prior written
approval of the applicant/subscriber unless such disclosure is required or permitted by law or by CITC or for the purpose of litigation for recovering the debts of the Company.

13. Liability and Exclusions: - Except as otherwise expressly set out in this Terms and Conditions, all conditions or warranties which may be implied or incorporated into this Agreement by law or otherwise are hereby
excluded to the extent permitted by law. - Except in the case of death or personal injury to which no limitation shall apply, and without prejudice to Clause 7, the maximum aggregate liability of ETIHAD JAWRAA for any
loss sustained by the customer (whether as a result of negligence or otherwise) in connection with anything done or omitted to be done under this Agreement shall be limited, in respect of any single incident or series of
related incidents in any twelve-month period, to the total of the Charges received by ETIHAD JAWRAA from the Customer in relation to the Service in the twelve-month’ period preceding the occurrence of the event
giving rise to such liability (or to the aggregate charges if such period is less than twelve months). - ETIHAD JAWRAA shall not be liable in any circumstances to the Customer for any loss of revenue, profit, anticipated
savings, or indirect or consequential loss or damage, or for loss or corruption or destruction of data. - The terms of this clause shall remain into effect after the termination or expiration of this contract.

14. Intellectual Property rights: - Nothing in this Terms and Conditions shall be construed as conferring any license to intellectual property or as an assignment of the intellectual property rights of one party to the other
party. - The customer shall indemnify and save ETIHAD JAWRAA harmless from any loss, damage, liability or expense incurred by ETIHAD JAWRAA arising out of any infringement of the intellectual property rights of
third parties related to the Customer’s use of the ETIHAD JAWRAA network and/or of the service provided by ETIHAD JAWRAA pursuant to this Terms and Conditions.
15. Dispute Resolution: - Where any dispute arises under this Terms and Conditions, the parties shall immediately enter into bona fide discussion in order to resolve such dispute amicably. - If such dispute cannot be
resolved or settled informally within fifteen (15) days following the issue of the notice by the First Party, upon the initiative of either party such dispute shall be submitted to the Communications and Information
Technology Commission (CITC) for resolution.

16. ETIHAD JAWRAA has the right to destroy the original documents after twelve [12] months of terminating the service unless there is an dispute in place related to this service, according to its regulations and
technology applied in ETIHAD JAWRAA including electronically archived records and documents. Archived documents shall be considered valid and an authentic evidence in case of legal proceedings as long as it
carries the company logo and stamp before the concerned authorities.
17. The subscriber agrees to receive commercial or promotional or other type of short message service SMS and multimedia service messages MMS from the service provider.

18. The subscriber is obliged to notify ETIHAD JAWRAA of any subsequent change with respect to his address or phone number. Any communication served at the address mentioned in the contract prior to the receipt of
a notification by ETIHAD JAWRAA regarding the change of address or phone number shall fulfill its purpose.
19. The cutomer agrees to the service terms and conditions.
20. In case of any differences between Arabic and English versions of this contract, please refer to Arabic.
21. Calling any on, off net 9200XXXXX: Costs 0.25 Halala/ Minute Calling Directory 905: Costs 2.00 SAR/ Minute Calling any helpline will be the same charges 0.25 Halala/ Minute
22. The age of the user or his representative must be Fifteen Hijri years old and it is not acceptable to establish the service in the name of a person below the mentioned age.

23. Etihad Jawraa for Communications and Information Technology (Lebara) is a virtual mobile communications network service provider, based on the infrastructure of Etihad Telecom Company (Mobily)
24. Customers Complaints-Handling Policy
Customer is entitled to present his complaints to the service provider, provided that the complaint is submitted within 60 days of the incident, or the disputed bill, unless it was proved that the user was not aware of the
bill or the incident at the time of its occurrence.
the customer will be informed of the action taken regarding his complaint within 5 days from submitting the complaint.
Customer will be given a reference number for his complaint, and the expected duration of time for the procession for their complaint, via a text, electronic, or written message, according to the approved addresses of
the parties.
Customer will receive a written response to his complaint via a text, electronic, or written message.
The customer has the right to escalate his complaint to CITC if he has not accepted the provided solution.

The Customer may present and follow up his objections via all open Lebara communication channels:
Lebara App (IOS - Android)
Lebara Social Media Accounts
Lebara Customer Care Call Center, call 1755
 ‫ﺍﻟﺸﺮﻭﻁ ﻭﺍﻷﺣﻜﺎﻡ ﻟﻼﺷﺘﺮﺍﻙ ﺑﺎﻟﺨﺪﻣﺔ‬
‫‪ .1‬ﻳﻘﺼﺪ ﺑـ "ﺍﺗﺤﺎﺩ ﺟﻮﺭﺍﺀ" ﺷﺮﻛﺔ "ﺍﺗﺤﺎﺩ ﺟﻮﺭﺍﺀ" ﻟﻼﺗﺼﺎﻻﺕ ﻭﺗﻘﻨﻴﺔ ﺍﻟﻤﻌﻠﻮﻣﺎﺕ‪ ،‬ﻭﻫﻲ ﺷﺮﻛﺔ ﺫﺍﺕ ﻣﺴﺆﻭﻟﻴﺔ ﻣﺤﺪﻭﺩﺓ ﻣﺴﺠﻠﺔ ﻓﻲ ﺍﻟﻤﻤﻠﻜﺔ ﺍﻟﻌﺮﺑﻴﺔ ﺍﻟﺴﻌﻮﺩﻳﺔ‪ ،‬ﺳﺠﻞ ﺗﺠﺎﺭﻱ ﺭﻗﻢ ‪ ،1010388387‬ﻭﻳﻘﻊ ﻣﻘﺮ ﻋﻤﻠﻬﺎ ﺍﻟﺮﺳﻤﻲ ﻓﻲ ‪ 2377‬ﺍﻟﻄﺮﻳﻖ ﺍﻟﺪﺍﺋﺮﻱ ﺍﻟﺸﻤﺎﻟﻲ‬
‫ﺍﻟﻔﺮﻋﻲ‪ ،‬ﺍﻟﻤﺼﻴﻒ‪ ،‬ﺍﻟﺮﻳﺎﺽ ‪ .12467‬ﻭﺗﹸﻘﺮﺃ ﺃﻱ ﺇﺷﺎﺭﺓ ﺇﻟﻰ "ﺍﺗﺤﺎﺩ ﺟﻮﺭﺍﺀ" ﻋﻠﻰ ﺃﻧﻬﺎ ﺗﺸﻤﻞ ﺍﻟﺸﺮﻛﺎﺕ ﺍﻟﺘﺎﺑﻌﺔ ﻟﻬﺎ‪ .‬ﻭﻷﻏﺮﺍﺽ ﻫﺬﻩ ﺍﻟﺸﺮﻭﻁ‪ ،‬ﻳﺴﺘﺨﺪﻡ ﻣﺼﻄﻠﺢ "ﺍﺗﺤﺎﺩ ﺟﻮﺭﺍﺀ" ﺃﻳﻀﺎ ﻛﻌﻼﻣﺔ ﺗﺠﺎﺭﻳﺔ ﻟﻮﺻﻒ ﺍﻟﺨﺪﻣﺎﺕ ﺍﻟﺘﻲ ﻳﻘﺪﻣﻬﺎ ﺃﻱ ﻛﻴﺎﻥ ﻗﺎﻧﻮﻧﻲ ﻳﺴﻴﻄﺮ ﻋﻠﻴﻪ‬
‫"ﺍﺗﺤﺎﺩ ﺟﻮﺭﺍﺀ" ﺃﻭ ﻳﺨﻀﻊ ﻟﺴﻴﻄﺮﺗﻪ ﺃﻭ ﻳﺨﻀﻊ ﻟﺴﻴﻄﺮﺗﻪ ﺍﻟﻤﺸﺘﺮﻛﺔ ﻣﺒﺎﺷﺮﺓ ﺃﻭ ﻏﻴﺮ ﻣﺒﺎﺷﺮﺓ‪ .‬ﻭﻳﻘﺼﺪ ﺑـ"ﺍﻟﺴﻴﻄﺮﺓ" ﺍﻻﻣﺘﻼﻙ ﺍﻟﻤﺒﺎﺷﺮ ﻟﻨﺴﺒﺔ ﺧﻤﺴﻴﻦ ﻓﻲ ﺍﻟﻤﺌﺔ )‪ (50%‬ﺃﻭ ﺃﻛﺜﺮ ﻣﻦ ﺣﺼﺺ ﺭﺃﺱ ﺍﻟﻤﺎﻝ ﺍﻟﻘﺎﺋﻢ ﺃﻭ ﺃﻱ ﺣﺼﺺ ﻣﻠﻜﻴﺔ ﺃﺧﺮﻯ ﺯﻳﺎﺩﺓ ﻋﻠﻰ ﺣﻘﻮﻕ‬
‫ﺍﻟﺘﺼﻮﻳﺖ ﺍﻟﻌﺎﺩﻳﺔ ﻓﻲ ﺫﻟﻚ ﺍﻟﻜﻴﺎﻥ‪ .‬ﻭﻳﹸﻘﺼﺪ ﺑﺎﻟﻤﺸﺘﺮﻙ ﻣﻘﺪﻡ ﻃﻠﺐ ﺍﻟﺨﺪﻣﺔ ﺃﻭ ﺍﻟﻤﺴﺘﻔﻴﺪ ﻣﻦ ﺍﻟﺨﺪﻣﺔ‪.‬‬
‫‪ .2‬ﺗﻘﻮﻡ "ﺍﺗﺤﺎﺩ ﺟﻮﺭﺍﺀ" ﺑﺘﺰﻭﻳﺪ ﺍﻟﻤﺸﺘﺮﻙ ﺑﺎﻟﺨﺪﻣﺔ ﺃﻭ ﺍﻟﺨﺪﻣﺎﺕ ﺍﻟﻤﻄﻠﻮﺑﺔ‪ ،‬ﻭﻳﺴﺘﻔﻴﺪ ﺍﻟﻤﺸﺘﺮﻙ ﻣﻦ ﺍﻟﺨﺪﻣﺔ ﺍﻟﺘﻲ ﺗﻘﺪﻣﻬﺎ "ﺍﺗﺤﺎﺩ ﺟﻮﺭﺍﺀ" ﻣﻘﺎﺑﻞ ﺍﻟﺮﺳﻮﻡ ﻭﺍﻷﺟﻮﺭ ﺍﻟﻤﺤﺪﺩﺓ ﻓﻲ ﺗﺴﻌﻴﺮﺓ ﺧﺪﻣﺎﺕ "ﺍﺗﺤﺎﺩ ﺟﻮﺭﺍﺀ" ﻭﺍﻟﺘﻲ ﺍﻃﻠﻊ ﺍﻟﻤﺸﺘﺮﻙ ﻋﻠﻴﻬﺎ ﻭﻭﺍﻓﻖ ﻋﻠﻰ‬
‫ﺗﺴﺪﻳﺪﻫﺎ‪ ،‬ﻭﻳﺠﻮﺯ ﻟﻬﺎ ﺧﻔﺾ ﺃﻭ ﺯﻳﺎﺩﺓ ﻫﺬﻩ ﺍﻷﺳﻌﺎﺭ ﺣﺴﺐ ﺃﻧﻈﻤﺘﻬﺎ ﻭﺃﻧﻈﻤﺔ ﻫﻴﺌﺔ ﺍﻻﺗﺼﺎﻻﺕ‪.‬‬
‫ﻻ ﺑﺄﻭﻝ‪.‬‬
‫‪ .3‬ﻳﻠﺘﺰﻡ ﺍﻟﻤﺸﺘﺮﻙ ﺑﻜﺎﻓﺔ ﺍﻟﻠﻮﺍﺋﺢ ﻭﺍﻟﻘﻮﺍﻋﺪ ﺍﻟﻤﻨﻈﻤﺔ ﻟﻠﺨﺪﻣﺎﺕ ﺍﻟﻤﻘﺪﻣﺔ ﻟﻪ‪ .‬ﻛﻤﺎ ﻳﻠﺘﺰﻡ ﺑﺘﺴﺪﻳﺪ ﺍﻟﻤﺴﺘﺤﻘﺎﺕ ﺍﻟﺘﻲ ﺗﺘﺮﺗﺐ ﻋﻠﻰ ﺍﻟﺨﺪﻣﺎﺕ ﺍﻟﻤﻘﺪﻣﺔ ﻟﻪ ﺃﻭ ﹰ‬
‫‪ .4‬ﻋﻠﻰ ﺍﻟﻤﺸﺘﺮﻙ ﺍﻻﻟﺘﺰﺍﻡ ﺑﻌﺪﻡ ﺇﺳﺎﺀﺓ ﺍﺳﺘﺨﺪﺍﻡ ﺍﻟﺨﺪﻣﺔ ﻋﻠﻰ ﺍﻟﻨﺤﻮ ﺍﻟﺬﻱ ﻳﻀﺮ ﺑـ"ﺍﺗﺤﺎﺩ ﺟﻮﺭﺍﺀ" ﺃﻭ ﺃﺣﺪ ﻣﺸﺘﺮﻛﻴﻬﺎ ﺃﻭ ﺃﻱ ﺷﺮﻛﺔ ﻣﺮﺧﺺ ﻟﻬﺎ‪ ،‬ﺃﻭ ﺍﻹﺧﻼﻝ ﺑﺎﻷﻣﻦ ﺃﻭ ﺑﺎﻵﺩﺍﺏ ﺍﻟﻌﺎﻣﺔ‪ .‬ﻭﻓﻲ ﺣﺎﻟﺔ ﻋﺪﻡ ﺍﻻﻟﺘﺰﺍﻡ ﺑﺬﻟﻚ ﻳﺤﻖ ﻟـ"ﺍﺗﺤﺎﺩ ﺟﻮﺭﺍﺀ" ﺍﺗﺨﺎﺫ ﺍﻹﺟﺮﺍﺀ‬
‫ﺍﻟﻤﻨﺎﺳﺐ ﻭﺍﻟﺬﻱ ﻳﺸﺘﻤﻞ ﻋﻠﻰ ﺳﺒﻴﻞ ﺍﻟﻤﺜﺎﻝ ﻭﻟﻴﺲ ﺍﻟﺤﺼﺮ ﺇﻧﻬﺎﺀ ﺍﻟﺨﺪﻣﺔ ﻣﺘﻰ ﺭﺃﺕ "ﺍﺗﺤﺎﺩ ﺟﻮﺭﺍﺀ" ﺫﻟﻚ‪ ،‬ﺑﺪﻭﻥ ﺃﻥ ﻳﺘﺮﺗﺐ ﻋﻠﻴﻬﺎ ﺃﻱ ﺍﻟﺘﺰﺍﻣﺎﺕ ﻣﺎﻟﻴﺔ ﺗﺠﺎﻩ ﺍﻟﻤﺸﺘﺮﻛﻴﻦ ﺑﺎﻟﺨﺪﻣﺔ ﺃﻭ ﻓﺼﻞ ﺍﻟﺨﺪﻣﺔ ﻧﻬﺎﺋﻴﺎ ﻋﻦ ﺃﻱ ﻣﺸﺘﺮﻙ ﻳﺜﺒﺖ ﺃﻧﻪ ﺃﺳﺎﺀ ﺍﺳﺘﺨﺪﺍﻡ ﺍﻟﺨﺪﻣﺔ‬
‫ﻻ ﻣﺴﺆﻭﻟﻴﺔ ﻛﺎﻣﻠﺔ ﻋﻦ ﻛﺎﻓﺔ ﺍﻻﻟﺘﺰﺍﻣﺎﺕ ﺍﻟﺘﻲ ﺗﻨﺸﺄ ﻋﻦ ﺍﺳﺘﺨﺪﺍﻡ ﻫﺬﻩ ﺍﻟﺨﺪﻣﺔ‪.‬‬
‫‪ .5‬ﺗﻘﻴﺪ "ﺍﺗﺤﺎﺩ ﺟﻮﺭﺍﺀ" ﻋﻠﻰ ﺣﺴﺎﺏ ﺍﻟﻤﺸﺘﺮﻙ ﺃﻱ ﻣﺒﺎﻟﻎ ﻳﺘﻢ ﺭﺻﺪﻫﺎ ﻋﻠﻰ ﺍﻟﺨﺪﻣﺔ‪ ،‬ﻭﻳﻜﻮﻥ ﺍﻟﻤﺸﺘﺮﻙ ﻣﺴﺆﻭ ﹰ‬
‫‪ .6‬ﺍﻟﺤﺪ ﺍﻷﺩﻧﻰ ﻟﻤﺪﺓ ﻋﻘﺪ ﺍﻻﺷﺘﺮﺍﻙ ﻫﻲ ﺷﻬﺮ ﻭﺍﺣﺪ ﺃﻭ ﺃﻛﺜﺮ ﺤﺴﺐ ﺍﻟﺒﺎﻗﺔ ﺍﻟﺘﻲ ﺍﺷﺘﺮﻙ ﺑﻬﺎ ﺍﻟﻤﺴﺘﺨﺪﻡ ﻭﺍﻟﺘﻲ ﺍﻃﻠﻊ ﺍﻟﻤﺸﺘﺮﻙ ﻋﻠﻰ ﺷﺮﻭﻃﻬﺎ ﻭﺃﺣﻜﺎﻣﻬﺎ ﻭﻭﺍﻓﻖ ﻋﻠﻰ ﺍﻻﻟﺘﺰﺍﻡ ﺑﻬﺎ ﻗﺒﻞ ﺗﻮﻗﻴﻊ ﺍﻟﻌﻘﺪ‪ ،‬ﻣﻊ ﺍﻟﺘﺰﺍﻣﻪ ﺑﻤﺎ ﻳﺘﺮﺗﺐ ﻋﻠﻰ ﺇﻟﻐﺎﺀ ﺍﻟﻌﻘﺪ ﻣﻦ ﻗﺒﻠﻪ ﻗﺒﻞ‬
‫ﺍﻧﺘﻬﺎﺀ ﺍﻟﺤﺪ ﺍﻷﺩﻧﻰ ﻟﻠﻌﻘﺪ‪.‬‬
‫‪ .7‬ﻋﻨﺪ ﻃﻠﺐ ﺍﻟﻤﺸﺘﺮﻙ ﺇﻧﻬﺎﺀ ﺍﻟﺨﺪﻣﺔ ﻗﺒﻞ ﺗﺄﺳﻴﺴﻬﺎ ﻭﺗﺸﻐﻴﻠﻬﺎ ﻟﻪ ﻣﻦ ﻗﺒﻞ ﻣﻘﺪﻡ ﺍﻟﺨﺪﻣﺔ‪ ،‬ﻓﺈﻧﻪ ﻳﻜﻮﻥ ﻣﻠﺰﻣﴼ ﺃﻣﺎﻡ ﻣﻘﺪﻡ ﺍﻟﺨﺪﻣﺔ ﺑﺪﻓﻊ ﺍﻟﺘﻜﺎﻟﻴﻒ ﺍﻟﻤﺘﺮﺗﺒﺔ ﻋﻠﻰ ﺫﻟﻚ‪.‬‬
‫‪ .8‬ﻳﺤﻖ ﻟﻤﻘﺪﻡ ﺍﻟﺨﺪﻣﺔ ﺗﻌﻠﻴﻖ ﺍﻟﺨﺪﻣﺔ ﺃﻭ ﺇﻧﻬﺎﺅﻫﺎ ﻋﻦ ﺍﻟﻤﺸﺘﺮﻙ ﻷﻱ ﺳﺒﺐ ﻣﻦ ﺍﻷﺳﺒﺎﺏ ﺍﻟﺘﺎﻟﻴﺔ‪ - :‬ﻋﺪﻡ ﺗﻘﺪﻳﻢ ﺍﻟﺘﺄﻣﻴﻦ ﺍﻟﻤﺎﻟﻲ ﺍﻟﺬﻱ ﻳﻄﻠﺒﻪ ﻣﻘﺪﻡ ﺍﻟﺨﺪﻣﺔ ﻓﻲ ﺍﻟﺤﺎﻻﺕ ﺍﻟﺘﻲ ﻳﺘﻢ ﻃﻠﺐ ﺍﻟﺘﺄﻣﻴﻦ ﻓﻴﻬﺎ‪ - .‬ﻓﻲ ﺣﺎﻝ ﺇﺳﺎﺀﺓ ﺍﺳﺘﺨﺪﺍﻡ ﺍﻟﺨﺪﻣﺔ ﻭﻓﻘﴼ‬
‫ﻟﻠﻘﻮﺍﻧﻴﻦ ﻭﺍﻷﻋﺮﺍﻑ ﻭﺍﻟﺘﻘﺎﻟﻴﺪ ﺍﻟﻤﻌﻤﻮﻝ ﺑﻬﺎ ﻓﻲ ﺍﻟﻤﻤﻠﻜﺔ‪ - .‬ﻣﺨﺎﻟﻔﺔ ﺍﻟﻤﺸﺘﺮﻙ ﻷﻱ ﻣﻦ ﺍﻷﺣﻜﺎﻡ ﺃﻭ ﺍﻟﺸﺮﻭﻁ ﺍﻟﻮﺍﺭﺩﺓ ﻓﻲ ﺃﻧﻈﻤﺔ ﻫﻴﺌﺔ ﺍﻻﺗﺼﺎﻻﺕ ﺃﻭ ﻋﻘﺪ ﺍﻟﺨﺪﻣﺔ‪ - .‬ﻋﺪﻡ ﺳﺪﺍﺩ ﺍﻟﻤﺸﺘﺮﻙ ﻟﻤﺴﺘﺤﻘﺎﺕ ﻣﻘﺪﻡ ﺍﻟﺨﺪﻣﺔ ﻃﺒﻘﴼ ﻷﻱ ﻣﻦ ﺍﻟﻤﻮﺍﺩ ﺍﻟﻮﺍﺭﺩﺓ ﻓﻲ‬
‫ﺃﻧﻈﻤﺔ ﻫﻴﺌﺔ ﺍﻻﺗﺼﺎﻻﺕ‪ - .‬ﻋﺪﻡ ﺗﺠﺎﻭﺏ ﺍﻟﻤﺸﺘﺮﻙ ﺑﺘﺤﺪﻳﺚ ﺑﻴﺎﻧﺎﺗﻪ ﻋﻨﺪ ﻣﻄﺎﻟﺒﺘﻪ ﺑﺬﻟﻚ‪ ،‬ﺃﻭ ﺛﺒﻮﺕ ﺗﻘﺪﻳﻤﻪ ﺑﻴﺎﻧﺎﺕ ﺃﻭ ﻣﻌﻠﻮﻣﺎﺕ ﻣﻐﻠﻮﻃﺔ ﺃﻭ ﻣﺰﻭﺭﺓ ﻟﻤﻘﺪﻡ ﺍﻟﺨﺪﻣﺔ‪ - .‬ﻋﻨﺪ ﻭﻓﺎﺓ ﺍﻟﻤﺸﺘﺮﻙ‪ ،‬ﺃﻭ ﻣﻐﺎﺩﺭﺗﻪ ﺃﺭﺍﺿﻲ ﺍﻟﻤﻤﻠﻜﺔ ﺑﺘﺄﺷﻴﺮﺓ ﺧﺮﻭﺝ ﻧﻬﺎﺋﻲ ﺃﻭ ﺗﺄﺷﻴﺮﺓ ﺧﺮﻭﺝ‬
‫ﻭﻋﻮﺩﺓ ﻣﻊ ﻋﺪﻡ ﻋﻮﺩﺗﻪ ﺧﻼﻝ ﻣﺪﺓ ﺍﻟﺘﺄﺷﻴﺮﺓ‪ - .‬ﺇﺫﺍ ﻭﺭﺩ ﻃﻠﺐ ﺍﻟﺘﻌﻠﻴﻖ ﺃﻭ ﺍﻹﻟﻐﺎﺀ ﻣﻦ ﺍﻟﻬﻴﺌﺔ ﺃﻭ ﺃﻱ ﺟﻬﺔ ﺃﻣﻨﻴﺔ‪.‬‬
‫‪ .9‬ﻻ ﺗﻘﺪﻡ "ﺍﺗﺤﺎﺩ ﺟﻮﺭﺍﺀ" ﺗﻔﺎﺻﻴﻞ ﻟﻠﻔﻮﺍﺗﻴﺮ ﺑﻌﺪ ﻣﻀﻲ ‪ 12‬ﺷﻬﺮﴽ ﻋﻠﻰ ﺻﺪﻭﺭﻫﺎ‪ ،‬ﻣﺎ ﻟﻢ ﻳﻮﺟﺪ ﺧﻼﻑ ﻗﺎﺋﻢ ﻋﻠﻰ ﺗﻠﻚ ﺍﻟﻔﺎﺗﻮﺭﺓ‪.‬‬
‫‪ .10‬ﻻ ﺗﺘﺤﻤﻞ ﺍﻟﺸﺮﻛﺔ ﺃﻱ ﻣﺴﺆﻭﻟﻴﺔ ﻧﺘﻴﺠﺔ ﻟﻸﻋﻄﺎﻝ ﺍﻟﻨﺎﺟﻤﺔ ﻋﻦ ﺃﻱ ﺗﻌﺪﻳﻼﺕ ﻓﻲ ﺍﻟﺸﺒﻜﺔ ﻣﻦ ﺃﺟﻞ ﺗﺤﺴﻴﻦ ﺍﻟﺨﺪﻣﺔ ﺃﻭ ﺃﻋﻄﺎﻝ ﻧﺎﺗﺠﺔ ﻋﻦ ﻇﺮﻭﻑ ﺃﺧﺮﻯ‪.‬‬
‫‪ .11‬ﻻ ﺗﻌﺪ ﺍﻟﺸﺮﻛﺔ ﻣﺴﺆﻭﻟﺔ ﻋﻦ ﺃﺧﻄﺎﺀ ﻣﻘﺪﻣﻲ ﺍﻟﺨﺪﻣﺔ ﺍﻵﺧﺮﻳﻦ ﺍﻟﺬﻳﻦ ﻳﻘﺪﻣﻮﻥ ﺍﻟﺒﻨﻰ ﺍﻟﺘﺤﺘﻴﺔ ﺍﻷﺳﺎﺳﻴﺔ ﺃﻭ ﺍﻟﺮﺍﺩﻳﻮﻳﺔ ﺃﻭ ﻳﻜﻮﻧﻮﻥ ﻣﺘﺮﺍﺑﻄﻴﻦ ﺑﻬﺎ ﺃﻭ ﺍﻷﻋﻄﺎﻝ ﺍﻟﺘﻲ ﺗﺤﺪﺙ ﺑﺴﺒﺐ ﺫﻟﻚ‪ ،‬ﻣﺎ ﻟﻢ ﺗﻜﻦ ﻫﻲ ﺍﻟﻤﺴﺆﻭﻟﺔ ﻋﻨﻬﺎ‪.‬‬
‫‪ .12‬ﻳﺠﻮﺯ ﻟﻠﺸﺮﻛﺔ ﺃﻥ ﺗﺠﻤﻊ ﺃﻭ ﺗﺤﺼﻞ ﻣﻦ ﻃﺎﻟﺐ ﺍﻟﺨﺪﻣﺔ‪/‬ﺍﻟﻤﺸﺘﺮﻙ ﺃﻭ ﻣﻦ ﺃﻱ ﻣﺼﺎﺩﺭ ﺃﺧﺮﻯ ﺑﻤﺎ ﻓﻲ ﺫﻟﻚ "ﺍﻟﺸﺮﻛﺔ ﺍﻟﺴﻌﻮﺩﻳﺔ ﻟﻠﻤﻌﻠﻮﻣﺎﺕ ﺍﻻﺋﺘﻤﺎﻧﻴﺔ" )ﺳﻤﺔ( ﻋﻠﻰ ﺍﻟﻤﻌﻠﻮﻣﺎﺕ ﺍﻟﺘﻲ ﺗﺤﺘﺎﺟﻬﺎ ﻟﺘﻘﺪﻳﻢ ﺍﻟﺨﺪﻣﺔ ﺃﻭ ﺍﺳﺘﻤﺮﺍﺭﻫﺎ ﻭﺫﻟﻚ ﻟﻠﺘﺄﻛﺪ ﻣﻦ ﻗﺪﺭﺓ ﺍﻟﻤﺸﺘﺮﻙ‬
‫ﻋﻠﻰ ﺍﻟﺴﺪﺍﺩ‪ .‬ﻭﻳﺄﺫﻥ ﻃﺎﻟﺐ ﺍﻟﺨﺪﻣﺔ‪/‬ﺍﻟﻤﺸﺘﺮﻙ ﺑﻤﻮﺟﺐ ﺗﻮﻗﻴﻌﻪ ﻋﻠﻰ ﻫﺬﺍ ﺍﻟﻌﻘﺪ ﻟﻠﻤﺼﺎﺩﺭ ﺍﻟﻤﺬﻛﻮﺭﺓ ﺑﺈﻓﺸﺎﺀ ﺗﻠﻚ ﺍﻟﻤﻌﻠﻮﻣﺎﺕ ﻟﻠﺸﺮﻛﺔ‪ .‬ﻭﺑﺎﺳﺘﺜﻨﺎﺀ ﺍﺳﻢ ﻃﺎﻟﺐ ﺍﻟﺨﺪﻣﺔ ﻭﻋﻨﻮﺍﻧﻪ ﻭﺃﺭﻗﺎﻡ ﻫﻮﺍﺗﻔﻪ ﺍﻟﻤﻌﻠﻨﺔ‪ ،‬ﺗﻠﺘﺰﻡ ﺍﻟﺸﺮﻛﺔ ﺑﺎﻟﻤﺤﺎﻓﻈﺔ ﻋﻠﻰ ﺗﻠﻚ ﺍﻟﻤﻌﻠﻮﻣﺎﺕ‬
‫ﻭﻋﺪﻡ ﺇﻓﺸﺎﺋﻬﺎ ﻟﻠﻐﻴﺮ ﺩﻭﻥ ﻣﻮﺍﻓﻘﺔ ﻃﺎﻟﺐ ﺍﻟﺨﺪﻣﺔ‪/‬ﺍﻟﻤﺸﺘﺮﻙ ﺍﻟﻜﺘﺎﺑﻴﺔ ﺍﻟﻤﺴﺒﻘﺔ‪ ،‬ﻣﺎ ﻟﻢ ﻳﻜﻦ ﻫﺬﺍ ﺍﻹﻓﺸﺎﺀ ﻣﻄﻠﻮﺑﺎ ﺃﻭ ﻣﺴﻤﻮﺣﺎ ﺑﻪ ﺑﻤﻮﺟﺐ ﺍﻟﻘﺎﻧﻮﻥ ﺃﻭ ﻣﻦ ﻗﺒﻞ ﺍﻟﻬﻴﺌﺔ ﺃﻭ ﻣﻄﻠﻮﺑﺎ ﻷﻏﺮﺍﺽ ﺍﻟﺘﻘﺎﺿﻲ ﻻﺳﺘﻌﺎﺩﺓ ﺩﻳﻮﻥ ﺍﻟﺸﺮﻛﺔ‪.‬‬
‫‪ .13‬ﺍﻟﻤﺴﺆﻭﻟﻴﺎﺕ ﻭﺍﻻﺳﺘﺜﻨﺎﺀﺍﺕ‪ - :‬ﻣﺎ ﻟﻢ ﺗﻨﺺ ﻫﺬﻩ ﺍﻟﺸﺮﻭﻁ ﻋﻠﻰ ﺧﻼﻑ ﺫﻟﻚ ﺻﺮﺍﺣﺔ‪ ،‬ﺗﹸﺴﺘﺜﻨﻰ ﺑﺎﻟﻘﺪﺭ ﺍﻟﺬﻱ ﻳﺴﻤﺢ ﺑﻪ ﺍﻟﻨﻈﺎﻡ ﻛﺎﻓﺔ ﺍﻟﺸﺮﻭﻁ ﻭﺍﻟﺘﻌﻬﺪﺍﺕ ﺍﻟﺘﻲ ﻗﺪ ﺗﺮﺩ ﺑﻬﺬﻩ ﺍﻻﺗﻔﺎﻗﻴﺔ ﺑﻤﻮﺟﺐ ﺍﻟﻨﻈﺎﻡ ﺃﻭ ﻏﻴﺮ ﺫﻟﻚ‪ - .‬ﺑﺎﺳﺘﺜﻨﺎﺀ ﺣﺎﻟﺔ ﺍﻟﻮﻓﺎﺓ ﺃﻭ ﺍﻷﺫﻯ ﺍﻟﺒﺪﻧﻲ‬
‫ﺍﻟﺘﻲ ﻻ ﺗﺨﻀﻊ ﻷﻱ ﺣﺪﻭﺩ ﻟﻠﻤﺴﺆﻭﻟﻴﺔ‪ ،‬ﻭﺩﻭﻥ ﺍﻟﻤﺴﺎﺱ ﺑﺎﻟﺒﻨﺪ‪ ،4‬ﻳﻘﺘﺼﺮ ﺍﻟﺤﺪ ﺍﻷﻗﺼﻰ ﻟﻜﺎﻣﻞ ﻣﺴﺆﻭﻟﻴﺔ "ﺍﺗﺤﺎﺩ ﺟﻮﺭﺍﺀ" ﻋﻦ ﺃﻱ ﺧﺴﺎﺭﺓ ﻳﺘﻌﺮﺽ ﻟﻬﺎ ﺍﻟﻌﻤﻴﻞ ﻧﺘﻴﺠﺔ ﺃﻱ ﺗﺼﺮﻑ ﺃﻭ ﺗﻘﺼﻴﺮ ﺑﻤﻮﺟﺐ ﻫﺬﻩ ﺍﻻﺗﻔﺎﻗﻴﺔ )ﺳﻮﺍﺀ ﻛﺎﻧﺖ ﺗﻠﻚ ﺍﻟﺨﺴﺎﺭﺓ ﻧﺎﺷﺌﺔ ﻋﻦ ﺇﻫﻤﺎﻝ‬
‫ﺃﻭ ﺧﻼﻓﻪ( ﻓﻲ ﺃﻱ ﺣﺎﻟﺔ ﻣﻔﺮﺩﺓ ﺃﻭ ﺳﻠﺴﻠﺔ ﻣﻦ ﺍﻟﺤﺎﻻﺕ ﺍﻟﻤﺘﺴﻠﺴﻠﺔ ﺧﻼﻝ ﻣﺪﺓ ﺍﺛﻨﻲ ﻋﺸﺮ ﺷﻬﺮﴽ‪ ،‬ﻋﻠﻰ ﻣﺠﻤﻮﻉ ﺍﻟﺮﺳﻮﻡ ﺍﻟﺘﻲ ﺣﺼﻠﺖ ﻋﻠﻴﻬﺎ "ﺍﺗﺤﺎﺩ ﺟﻮﺭﺍﺀ" ﻣﻦ ﺍﻟﻌﻤﻴﻞ ﻟﻘﺎﺀ ﺗﻘﺪﻳﻢ ﺍﻟﺨﺪﻣﺔ ﺧﻼﻝ ﻣﺪﺓ ﺍﺛﻨﻲﹾ ﻋﺸﺮ ﺷﻬﺮﺍ ﺍﻟﺴﺎﺑﻘﺔ ﻟﻮﻗﻮﻉ ﺍﻟﺤﺎﻟﺔ ﺍﻟﻤﺘﺴﺒﺒﺔ‬
‫ﻓﻲ ﺗﻠﻚ ﺍﻟﻤﺴﺆﻭﻟﻴﺔ )ﺃﻭ ﺇﺟﻤﺎﻟﻲ ﺍﻟﺮﺳﻮﻡ ﺍﻟﺘﻲ ﺣﺼﻠﺖ ﻋﻠﻴﻬﺎ‪ ،‬ﺇﺫﺍ ﻛﺎﻧﺖ ﺗﻠﻚ ﺍﻟﻤﺪﺓ ﺗﻘﻞ ﻋﻦ ﺍﺛﻨﻲ ﻋﺸﺮ ﺷﻬﺮﺍ(‪ - .‬ﻻ ﺗﻜﻮﻥ "ﺍﺗﺤﺎﺩ ﺟﻮﺭﺍﺀ" ﻣﺴﺆﻭﻟﺔ ﺗﺠﺎﻩ ﺍﻟﻌﻤﻴﻞ‪ ،‬ﺗﺤﺖ ﺃﻱ ﻇﺮﻑ ﻣﻦ ﺍﻟﻈﺮﻭﻑ‪ ،‬ﻋﻦ ﺃﻱ ﺧﺴﺎﺭﺓ ﻓﻲ ﺍﻹﻳﺮﺍﺩﺍﺕ ﺃﻭ ﺍﻷﺭﺑﺎﺡ ﺃﻭ ﺍﻟﻤﺪﺧﺮﺍﺕ ﺍﻟﻤﺘﻮﻗﻌﺔ‬
‫ﻭﻻ ﻋﻦ ﺍﻟﺨﺴﺎﺋﺮ ﺃﻭ ﺍﻷﺿﺮﺍﺭ ﻏﻴﺮ ﺍﻟﻤﺒﺎﺷﺮﺓ ﺃﻭ ﺍﻟﺘﻘﺼﻴﺮﻳﺔ ﻭﻻ ﻋﻦ ﺃﻱ ﻓﻘﺪﺍﻥ ﻟﻠﺒﻴﺎﻧﺎﺕ ﺃﻭ ﻋﻄﺒﻬﺎ ﺃﻭ ﺗﻠﻔﻬﺎ‪ - .‬ﺗﻈﻞ ﺃﺣﻜﺎﻡ ﻫﺬﺍ ﺍﻟﺒﻨﺪ ﺳﺎﺭﻳﺔ ﺑﻌﺪ ﺍﻧﺘﻬﺎﺀ ﻫﺬﻩ ﺍﻻﺗﻔﺎﻗﻴﺔ ﺃﻭ ﺇﻧﻬﺎﺋﻬﺎ‪.‬‬
‫‪ .14‬ﺣﻘﻮﻕ ﺍﻟﻤﻠﻜﻴﺔ ﺍﻟﻔﻜﺮﻳﺔ‪ - :‬ﻻ ﻳﻮﺟﺪ ﻓﻲ ﻫﺬﻩ ﺍﻟﺸﺮﻭﻁ ﻣﺎ ﻳﻔﺴﺮ ﻋﻠﻰ ﺃﻧﻪ ﻳﻤﻨﺢ ﺃﻳﺎ ﻣﻦ ﺍﻟﻄﺮﻓﻴﻦ ﺃﻱ ﺗﺮﺧﻴﺺ ﺑﺎﺳﺘﺨﺪﺍﻡ ﺣﻘﻮﻕ ﺍﻟﻤﻠﻜﻴﺔ ﺍﻟﻔﻜﺮﻳﺔ ﺍﻟﻌﺎﺋﺪﺓ ﺇﻟﻰ ﺍﻟﻄﺮﻑ ﺍﻵﺧﺮ‪ ،‬ﺃﻭ ﻋﻠﻰ ﺃﻧﻪ ﻳﻤﺜﻞ ﺃﻱ ﺗﻨﺎﺯﻝ ﻷﻱ ﺣﻘﻮﻕ ﻣﻠﻜﻴﺔ ﻓﻜﺮﻳﺔ ﻋﺎﺋﺪﺓ ﺇﻟﻰ ﺃﺣﺪ ﺍﻟﻄﺮﻓﻴﻦ‬
‫ﺇﻟﻰ ﺍﻟﻄﺮﻑ ﺍﻵﺧﺮ‪ - .‬ﻳﻌﻮﹺﺽ ﺍﻟﻌﻤﻴﻞ ﻭﻳﺤﻤﻲ "ﺍﺗﺤﺎﺩ ﺟﻮﺭﺍﺀ" ﺿﺪ ﺃﻱ ﺧﺴﺎﺭﺓ ﺃﻭ ﺿﺮﺭ ﺃﻭ ﻣﺴﺆﻭﻟﻴﺔ ﺃﻭ ﻣﺼﺎﺭﻳﻒ ﺗﺘﻜﺒﺪﻫﺎ "ﺍﺗﺤﺎﺩ ﺟﻮﺭﺍﺀ" ﻧﺘﻴﺠﺔ ﺃﻱ ﺍﻋﺘﺪﺍﺀ ﻋﻠﻰ ﺣﻘﻮﻕ ﺍﻟﻤﻠﻜﻴﺔ ﺍﻟﻔﻜﺮﻳﺔ ﺍﻟﻌﺎﺋﺪﺓ ﺇﻟﻰ ﺍﻟﻐﻴﺮ‪ ،‬ﺑﺴﺒﺐ ﺍﺳﺘﺨﺪﺍﻡ ﺍﻟﻌﻤﻴﻞ ﻟﺸﺒﻜﺔ "ﺍﺗﺤﺎﺩ ﺟﻮﺭﺍﺀ" ﺃﻭ‬
‫ﺍﻟﺨﺪﻣﺔ ﺍﻟﻤﻘﺪﻣﺔ ﻣﻦ "ﺍﺗﺤﺎﺩ ﺟﻮﺭﺍﺀ" ﺑﻤﻮﺟﺐ ﻫﺬﻩ ﺍﻟﺸﺮﻭﻁ‪.‬‬
‫‪ .15‬ﺣﻞ ﺍﻟﻨﺰﺍﻋﺎﺕ‪ - :‬ﻓﻲ ﺣﺎﻟﺔ ﻧﺸﻮﺏ ﺃﻱ ﻧﺰﺍﻉ ﻳﺘﻌﻠﻖ ﺑﻬﺬﻩ ﺍﻟﺸﺮﻭﻁ‪ ،‬ﻳﺪﺧﻞ ﺍﻟﻄﺮﻓﺎﻥ ﻓﻮﺭﺍ ﻭﺑﺤﺴﻦ ﻧﻴﺔ ﻓﻲ ﻣﻔﺎﻭﺿﺎﺕ ﺑﻐﻴﺔ ﺍﻟﺘﻮﺻﻞ ﺇﻟﻰ ﺣﻞ ﻭﺩﻱ ﻟﻪ‪ - .‬ﺇﺫﺍ ﺗﻌﺬﺭ ﺣﻞ ﺍﻟﻨﺰﺍﻉ ﻭﺗﺴﻮﻳﺘﻪ ﺑﺎﻟﻄﺮﻕ ﻏﻴﺮ ﺍﻟﺮﺳﻤﻴﺔ ﺧﻼﻝ ﺧﻤﺴﺔ )‪ (5‬ﺃﻳﺎﻡ ﻣﻦ ﺇﺻﺪﺍﺭ ﺃﺣﺪ ﺍﻟﻄﺮﻓﻴﻦ‬
‫ﺇﺷﻌﺎﺭ ﺑﻪ ﺇﻟﻰ ﺍﻟﻄﺮﻑ ﺍﻵﺧﺮ‪ ،‬ﻳﺤﺎﻝ ﺍﻟﻨﺰﺍﻉ ﺑﻤﺒﺎﺩﺭﺓ ﻣﻦ ﺃﻱ ﻣﻦ ﺍﻟﻄﺮﻓﻴﻦ ﺇﻟﻰ ﻫﻴﺌﺔ ﺍﻻﺗﺼﺎﻻﺕ ﻭﺗﻘﻨﻴﺔ ﺍﻟﻤﻌﻠﻮﻣﺎﺕ ﻟﻠﻔﺼﻞ ﺑﻪ‪.‬‬
‫‪ .16‬ﻟـ"ﺍﺗﺤﺎﺩ ﺟﻮﺭﺍﺀ" ﺍﻟﺤﻖ ﻓﻲ ﺇﺗﻼﻑ ﺃﻭ ﻋﺪﻡ ﺇﺑﺮﺍﺯ ﺃﺻﻮﻝ ﺍﻟﻤﺴﺘﻨﺪﺍﺕ ﺑﻌﺪ ﻣﻀﻲ )‪ (12‬ﺍﺛﻨﻲ ﻋﺸﺮ ﺷﻬﺮﴽ ﻣﻦ ﺗﺎﺭﻳﺦ ﺇﻟﻐﺎﺀ ﺍﻟﺨﺪﻣﺔ‪ ،‬ﻣﺎ ﻟﻢ ﻳﻮﺟﺪ ﺧﻼﻑ ﻗﺎﺋﻢ ﻋﻠﻰ ﻫﺬﻩ ﺍﻟﺨﺪﻣﺔ‪ ،‬ﻭﻓﻘﺎ ﻟﻤﺎ ﻟﺪﻳﻬﺎ ﻣﻦ ﺃﻧﻈﻤﺔ ﻭﺇﺟﺮﺍﺀﺍﺕ ﺗﻘﻨﻴﺔ ﻓﻲ ﻫﺬﺍ ﺍﻟﺸﺄﻥ ﺑﻤﺎ ﻓﻴﻬﺎ ﺣﻔﻆ‬
‫ﺍﻟﻤﺴﺘﻨﺪﺍﺕ ﻋﻦ ﻃﺮﻳﻖ ﺍﻷﺭﺷﻔﺔ ﺍﻹﻟﻜﺘﺮﻭﻧﻴﺔ‪ .‬ﻭﻣﺎ ﺗﻘﺪﻣﻪ "ﺍﺗﺤﺎﺩ ﺟﻮﺭﺍﺀ" ﻓﻲ ﻫﺬﺍ ﺍﻟﺸﺄﻥ ﻳﻌﺪ ﻣﺴﺘﻨﺪﺍ ﻟﻪ ﺣﺠﻴﺔ ﺍﻹﺛﺒﺎﺕ ﻟﺪﻯ ﺍﻟﺠﻬﺎﺕ ﺍﻟﻤﺨﺘﺼﺔ ﺑﻤﺎ ﻓﻴﻬﺎ ﺍﻟﻘﻀﺎﺀ ﻃﺎﻟﻤﺎ ﺃﻧﻬﺎ ﺗﺤﻤﻞ ﺷﻌﺎﺭ ﻭﺧﺘﻢ "ﺍﺗﺤﺎﺩ ﺟﻮﺭﺍﺀ"‪.‬‬
‫‪ .17‬ﻳﻮﺍﻓﻖ ﺍﻟﻤﺸﺘﺮﻙ ﻋﻠﻰ ﺗﻠﻘﻲ ﺭﺳﺎﺋﻞ ﻧﺼﻴﺔ ﻗﺼﻴﺮﺓ ﻭﺭﺳﺎﺋﻞ ﻣﺘﻌﺪﺩﺓ ﺍﻟﻮﺳﺎﺋﻂ ﺗﺴﻮﻳﻘﻴﺔ ﺃﻭ ﻏﻴﺮﻫﺎ ﻣﻦ ﻣﻘﺪﻡ ﺍﻟﺨﺪﻣﺔ‪.‬‬
‫‪ .18‬ﻳﻠﺘﺰﻡ ﺍﻟﻤﺸﺘﺮﻙ ﺑﺈﺷﻌﺎﺭ "ﺍﺗﺤﺎﺩ ﺟﻮﺭﺍﺀ" ﺑﺄﻱ ﺗﻐﻴﻴﺮ ﻳﻄﺮﺃ ﻋﻠﻰ ﻋﻨﻮﺍﻧﻪ ﺃﻭ ﺃﺭﻗﺎﻡ ﺍﻻﺗﺼﺎﻝ ﺍﻟﺨﺎﺻﺔ ﺑﻪ‪ ،‬ﻭﻳﻌﺘﺒﺮ ﺍﻟﻌﻨﻮﺍﻥ ﻭﺃﺭﻗﺎﻡ ﺍﻻﺗﺼﺎﻝ ﺍﻟﻤﺪﻭﻧﺔ ﻓﻲ ﻧﻤﻮﺫﺝ ﻃﻠﺐ ﺍﻟﺨﺪﻣﺔ ﺻﺤﻴﺤﺔ ﻭﻣﻌﺘﻤﺪﺓ ﻟﻠﺘﻮﺍﺻﻞ ﻣﻊ ﺍﻟﻤﺸﺘﺮﻙ‪ ،‬ﻣﺎ ﻟﻢ ﻳﻘﻢ ﺍﻟﻤﺸﺘﺮﻙ ﺑﺘﻐﻴﻴﺮﻫﺎ‪.‬‬
‫‪ .19‬ﻳﻮﺍﻓﻖ ﺍﻟﻌﻤﻴﻞ ﻋﻠﻰ ﻓﻬﻤﻪ ﻟﺸﺮﻭﻁ ﺗﻘﺪﻳﻢ ﺍﻟﺨﺪﻣﺔ‪.‬‬
‫‪ .20‬ﻓﻲ ﺣﺎﻝ ﻭﺟﻮﺩ ﺃﻱ ﺍﺧﺘﻼﻑ ﺑﻴﻦ ﺍﻟﻨﺺ ﺍﻟﻌﺮﺑﻲ ﻟﺸﺮﻭﻁ ﻭﺃﺣﻜﺎﻡ ﻫﺬﺍ ﺍﻟﻌﻘﺪ ﻭﺍﻟﻨﺺ ﺍﻹﻧﺠﻠﻴﺰﻱ ﻓﺈﻥ ﺍﻟﻨﺺ ﺍﻟﻌﺮﺑﻲ ﻫﻮ ﺍﻟﻤﻌﺘﻤﺪ‪.‬‬
‫‪ .21‬ﺃﺭﻗﺎﻡ ﺍﻟﺨﺪﻣﺎﺕ ﺍﻟﺘﻲ ﺗﺒﺪﺃ ﺏ‪ 9200‬ﺩﺍﺧﻞ ﻭﺧﺎﺭﺝ ﺍﻟﺸﺒﻜﺔ ﺗﻜﻠﻔﺘﻬﺎ ‪ 0.25‬ﻫﻠﻠﻪ ﻟﻠﺪﻗﻴﻘﺔ‪ /‬ﺍﺳﺘﻌﻼﻣﺎﺕ ﺍﻟﺪﻟﻴﻞ ‪ 905‬ﺗﻜﻠﻔﺘﻬﺎ ‪ 2‬ﺭﻳﺎﻝ ﻟﻠﺪﻗﻴﻘﺔ‪ /‬ﺍﻷﺭﻗﺎﻡ ﺍﻟﻤﺨﺘﺼﺮﺓ ﺍﻟﻤﻜﻮﻧﺔ ﻣﻦ ﺛﻼﺙ ﺇﻟﻰ ﺳﺖ ﺧﺎﻧﺎﺕ ﺗﻜﻮﻥ ﺗﻜﻠﻔﺘﻬﺎ ‪ 0.25‬ﻫﻠﻠﻪ ﻟﻠﺪﻗﻴﻘﺔ‬
‫‪ .22‬ﻳﺠﺐ ﺃﻥ ﻳﹸﺘﻢ ﻋﻤﺮ ﺍﻟﻤﺴﺘﺨﺪﻡ ﺃﻭ ﻣﻦ ﻳﻤﺜﻠﻪ ﻧﻈﺎﻣﴼ ﺧﻤﺴﺔ ﻋﺸﺮ ﻋﺎﻣﴼ ﻫﺠﺮﻳﴼ ﻭﻻ ﻳﻘﺒﻞ ﺗﺄﺳﻴﺲ ﺍﻟﺨﺪﻣﺔ ﺑﺈﺳﻢ ﺷﺨﺺ ﺃﻗﻞ ﻣﻦ ﻫﺬﺍ ﺍﻟﻌﻤﺮ ﺣﺘﻰ ﻟﻮ ﻛﺎﻥ ﻣﻤﺜﻠﻪ ﺍﻟﻨﻈﺎﻣﻲ ﻣﺘﺠﺎﻭﺯﴽ ﻟﻬﺬﺍ ﺍﻟﻌﻤﺮ‬
‫‪ .23‬ﺷﺮﻛﺔ ﺇﺗﺤﺎﺩ ﺟﻮﺭﺍﺀ ﻟﻺﺗﺼﺎﻻﺕ ﻭﺗﻘﻨﻴﺔ ﺍﻟﻤﻌﻠﻮﻣﺎﺕ ) ﻟﻴﺒﺎﺭﺍ( ﻫﻮ ﻣﻘﺪﻡ ﺧﺪﻣﺔ ﺷﺒﻜﺔ ﺇﺗﺼﺎﻻﺕ ﻣﺘﻨﻘﻠﺔ ﺇﻓﺘﺮﺍﺿﻴﺔ ‪ ،‬ﻳﻌﺘﻤﺪ ﻋﻠﻰ ﺍﻟﺒﻨﻴﺔ ﺍﻟﺘﺤﺘﻴﺔ ﻟﺸﺮﻛﺔ ﺇﺗﺤﺎﺩ ﺍﻹﺗﺼﺎﻻﺕ ) ﻣﻮﺑﺎﻳﻠﻲ (‬
‫‪ .24‬ﺳﻴﺎﺳﺔ ﺍﻟﺘﻌﺎﻣﻞ ﻣﻊ ﺷﻜﺎﻭﻯ ﺍﻟﻌﻤﻼﺀ‪:‬‬
‫ﻳﺤﻖ ﻟﻠﻌﻤﻴﻞ ﺗﻘﺪﻳﻢ ﺷﻜﻮﺍﻩ ﺇﻟﻰ ﻣﻘﺪﻡ ﺍﻟﺨﺪﻣﺔ ﻋﻠﻰ ﺃﻻ ﺗﺘﺠﺎﻭﺯ ﻣﺪﺓ ﺗﻘﺪﻳﻢ ﺍﻟﺸﻜﻮﻯ ‪ 60‬ﺳﺘﻮﻥ ﻳﻮﻣﴼ ﻣﻦ ﺗﺎﺭﻳﺦ ﺍﻟﻮﺍﻗﻌﺔ ﻣﺤﻞ ﺍﻟﺸﻜﻮﻯ ﺃﻭ ﻣﻦ ﺻﺪﻭﺭ ﺍﻟﻔﺎﺗﻮﺭﺓ ﻣﺤﻞ ﺍﻻﻋﺘﺮﺍﺽ ﻣﺎ ﻟﻢ ﻳﺘﺒﻴﻦ ﻋﺪﻡ ﻋﻠﻢ ﺍﻟﻤﺴﺘﺨﺪﻡ ﺑﺎﻟﻔﺎﺗﻮﺭﺓ ﺃﻭ ﺗﺎﺭﻳﺦ ﺍﻟﻮﺍﻗﻌﺔ ﻓﻲ ﺣﻴﻨﻪ‬
‫‪،‬ﻭﻓﻲ ﺣﺎﻝ ﺗﺠﺎﻭﺯ ﺗﻠﻚ ﺍﻟﻤﺪﺓ ﻓﺈﻥ ﺣﻘﻪ ﻳﺴﻘﻂ ﺑﺎﻟﺘﻘﺎﺩﻡ‪.‬‬
‫ﻣﻊ ﻋﺪﻡ ﺍﻻﺧﻼﻝ ﺑﻨﻈﺎﻡ ﻫﻴﺌﺔ ﺍﻻﺗﺼﺎﻻﺕ ﻭﺗﻘﻨﻴﺔ ﺍﻟﻤﻌﻠﻮﻣﺎﺕ ﺳﻴﺘﻢ ﺇﻓﺎﺩﺓ ﺍﻟﻌﻤﻴﻞ ﺑﺎﻹﺟﺮﺍﺀ ﺍﻟﻤﺘﺨﺬ ﺣﻴﺎﻝ ﺷﻜﻮﺍﻩ ﺧﻼﻝ ﻣﺪﺓ ﻻ ﺗﺘﺠﺎﻭﺯ ‪ 5‬ﺧﻤﺴﺔ ﺃﻳﺎﻡ ﻋﻤﻞ ﻣﻦ ﺗﺎﺭﻳﺦ ﺗﻘﺪﻳﻢ ﺍﻟﺸﻜﻮﻯ‬
‫ﺳﻴﺘﻢ ﺗﺰﻭﻳﺪ ﺍﻟﻌﻤﻴﻞ ﺑﺮﻗﻢ ﻣﺮﺟﻌﻲ ﻟﺸﻜﻮﺍﻩ ﻭﺍﻟﻤﺪﺓ ﺍﻟﻤﺘﻮﻗﻌﺔ ﻟﻤﻌﺎﻟﺠﺘﻬﺎ ﻋﺒﺮ ﺭﺳﺎﻟﺔ ﻧﺼﻴﺔ ﺍﻭ ﺍﻟﻜﺘﺮﻭﻧﻴﺔ ﺍﻭ ﻭﺭﻗﻴﺔ ﺣﺴﺐ ﺍﻟﻌﻨﺎﻭﻳﻦ ﺍﻟﻤﻌﺘﻤﺪﺓ ﻟﻸﻃﺮﺍﻑ‪.‬‬
‫ﺳﻴﺘﻢ ﺗﺰﻭﻳﺪ ﺍﻟﻌﻤﻴﻞ ﺑﺮﺩ ﻛﺘﺎﺑﻲ ﻋﻠﻰ ﺷﻜﻮﺍﻩ ﻋﺒﺮ ﺭﺳﺎﻟﺔ ﻧﺼﻴﺔ ﺃﻭ ﺍﻟﻜﺘﺮﻭﻧﻴﺔ ﺃﻭ ﻭﺭﻗﻴﺔ‪.‬‬
‫ﻳﺤﻖ ﻟﻠﻌﻤﻴﻞ ﺗﻘﺪﻳﻢ ﺷﻜﻮﺍﻩ ﻟﺪﻯ ﻫﻴﺌﺔ ﺍﻻﺗﺼﺎﻻﺕ ﻭﺗﻘﻨﻴﺔ ﺍﻟﻤﻌﻠﻮﻣﺎﺕ ﻓﻲ ﺣﺎﻝ ﻋﺪﻡ ﻗﺒﻮﻟﻪ ﺑﻤﻌﺎﻟﺠﺔ ﺍﻟﺸﻜﻮﻯ‪.‬‬
‫ﻳﻤﻜﻦ ﻟﻠﻌﻤﻴﻞ ﺗﻘﺪﻳﻢ ﺍﻋﺘﺮﺍﺿﻪ ﻭﻣﺘﺎﺑﻌﺘﻪ ﻋﺒﺮ ﻛﺎﻓﺔ ﻗﻨﻮﺍﺕ ﻣﻘﺪﻡ ﺍﻟﺨﺪﻣﺔ ﻭﻫﻲ ‪:‬‬
‫‪ .1‬ﺗﻄﺒﻴﻖ ﻟﻴﺒﺎﺭﺍ) ‪( IOS - Android‬‬
‫‪ .2‬ﺣﺴﺎﺑﺎﺕ ﺍﻟﺘﻮﺍﺻﻞ ﺍﻹﺟﺘﻤﺎﻋﻲ ﻟﺸﺮﻛﺔ ﻟﻴﺒﺎﺭﺍ‬
‫‪ .3‬ﺍﻹﺗﺼﺎﻝ ﻋﻠﻰ ﺧﺪﻣﺔ ﻋﻤﻼﺀ ﻟﻴﺒﺎﺭﺍ ) ‪( 1755‬‬