Case Teaching Note - General Electric
Case Teaching Note - General Electric
Case Teaching Note - General Electric
Case Synopsis
This case looks at the history of General Electric since the 1960s, with particular focus on the
tenure of CEOs Jack Welsh (1981-2001) and Jeffery Immelt (2001-2017), and the company’s
struggles in the post Immelt era. The case opens by detailing the main strategic challenges faced
by this large diversified enterprise in the pre-Welch era. Next, the case explores how Welch
articulated a strategy, restructured GE, and drove performance accountability and productivity
improvement programs throughout the company over his twenty-year tenure. Welch was
followed by Immelt, his hand-picked successor, who struggled to match his mentor’s
performance. The case documents how Immelt tried to move on from the Welch era while
matching Welch’s performance record. As described in the case, he ultimately failed to do this,
leaving GE in a worse state than he found it. The case closes with a discussion of the steps taken
by Immelt’s immediate successor, John Flannery, to try and deal with the excesses and errors of
the Immelt era (and perhaps the Welch era too).
Learning Objectives
The learning objectives from the text that this case addresses include the following:
1. What problems was General Electric struggling with during the 1960s and 1970s?
2. How did Jack Welch move to fix the problems that Jones was dealing with?
4. What was Immelt trying to achieve at GE? What is your assessment of his tenure? What
were the positive aspects? What didn’t work and why?
5. What are the challenges now confronting Flannery? What should he do?
6. What does the GE case teach you about how to create value through corporate
diversification?