Final Exam - Upper Intermediate

Name:
Company:
Date:
Final Exam 2013
Upper – intermediate
1. What does each of these comments refer to? Write one of these words
next to the comment. ( /6)
charisma drive nepotism ruthlessness dedication looks
1. "I don't know what it is about him but his employees love him and will follow him
anywhere." __________.
2. "The new generation of managers will do anything to reach the top – even if it means
losing friends." __________
3. "The reason she was promoted was because of her boundless energy and enthusiasm."
__________
4. "What you say is important, but at the end of the day an employer makes a decision the
moment you walk in the room." __________
5. "I'd like to thank Ralph who leaves us today after 30 years of service to the company."
__________.
6. "I know everyone says he got the job because he's the owner's son-in-law but he is actually
good at managing the department." __________.
2. Read these sentences and write in the missing prefix. ( /7)

For example: over
There simply isn't the demand at the moment and as a result we are ^producing with too
much stock waiting in the warehouse.
mis de out ultra re out over
1.He paid £5.00 I think I must have charged him.
2.With sales falling, our product needs a launch as soon as possible to regain the market
share it had.
3.The problems have been caused by incompetence and total management.
4.The other team were totally classed by the other side and lost the match.
5. The new government's first policy will be to nationalize all state-owned industries and turn
them into private businesses.
6. The few members of the board who actually supported the changes to management were
1
voted 8 to 3.
7. My secretary is efficient which is great but sometimes my working life feels too
organized!
3. Replace the underlined words or phrases in sentences 1 - 12 with the

synonyms in the box. Change the form of the synonyms if necessary, for
example: ( /12)
satisfy – satisfactory – satisfaction
bureaucracy/assess/responsible/independence/burnout/motivate/redundant/satisfy/environ
ment/golden handshake/remunerate/perk
1. The current situation isn't working I'm afraid. It needs some severe changes. __________.
2. The system is slow because of all the red tape it has to deal with. __________.
3. The pay package they're offering doesn't make it worthwhile. __________.
4. Employees don't like our current system of appraisal. __________.
5. Money isn't necessarily the reason for hard work. __________.
6. Management is supposed to work autonomously of the board but it simply isn't the case.
__________.
7. The threat of losing jobs is the thing that is keeping the employees quiet. __________.
8. I'm finding my new duties interesting but it means I'm working longer hours.
__________.
9. The company car is a fringe benefit I couldn't do without. __________.
10. Most dealers suffer a breakdown on their way to their first million. __________.
11. I wanted to work until I was 65 but the offer of a healthy severance package made the
decision easy to go. __________.
12. The new open- plan offices have made it a better working atmosphere. __________.
4. Listening ( /25)
Listen to eight different presenters, and decide what each one is doing.
- Write one letter, a)-f), next to the number of the speaker.
- You will have to use four letters twice.
Speaker 1 _____
Speaker 2 _____ a) introducing the main topic
Speaker 3 _____ b) turning to a new topic
Speaker 4 _____ c) going back to a previous point
Speaker 5 _____ d) referring to visuals
Speaker 6 _____ e) dealing with questions
Speaker 7 _____ f) concluding the presentation
Speaker 8 _____
2
5. Speaking ( /30)
Answer the following questions:

1. What makes people successful?
2. Talk about a person you know who is successful. Why are they successful?
3. What are the best indicators of an individual's level of success? How important are the
following in your culture?
exotic holidays - chauffeur - influential friends - cosmetic surgery - expensive jewelry -
leisure activities - designer clothes - top of the range car(s) - pedigree pets - domestic help -
luxury home(s)
4. Which of the following would motivate you to work harder? Choose your top five and
rank them in order of priority. Explain your priorities.
bonus – bigger salary – commission – praise – more responsibility – threat of redundancy –
hard-working boss – good colleagues – working for a successful company – a better working
environment – promotion opportunities – perks or fringe benefits.
6. Writing ( /20)
You work for ColourColour, a paint manufacturer. The company has not yet received
payment from a retail customer for the invoice below. The finance manager, Mrs. Spears,
asks you to write a letter (120–140 words) to Myron Jenkins, the manager of the retail
business. Include the following points.
– The subject of the letter
– Remind the customer what the order was
– Explain to Mr. Jenkins that the payment is overdue
– Explain that if payment is not received within seven days, the company will take further
action
– Give details of how you or Mrs. Spears can be contacted.
INVOICE
Colour
Invoice number: 01886212
Client: Passion for Paint
Date: 15 June
Order: wall paint, magnolia
(Deliver by 17 June)
Quantity: 100 x 5 litre tins
Price: £1,825
Payment due: within 30 days (by 15 July)

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Name:

2. Read these sentences and write in the missing prefix. ( /7)

1.He paid £5.00 I think I must have charged him.

3.The problems have been caused by incompetence and total management.

them into private businesses.

3. Replace the underlined words or phrases in sentences 1 - 12 with the

Answer the following questions:

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