Matketing Management Ii: Submitted To Submitted by
Matketing Management Ii: Submitted To Submitted by
Matketing Management Ii: Submitted To Submitted by
Arpan Anand
Team 7
SUBMITTED BY
Aishwary Agarwal
20PGDM062
Janhavi Chaturvedi
MANAGEMENT II 20PGDM077
Rudraneel Bose
TEAM FINAL PROJECT 20PGDM100
Shruti Jain
20PGDM106
Swati Tomar
20PGDM109
Introduction:....................................................................................................................................4
Current Market players in Indian Gems and Jewelry Industry........................................................5
Tanishq Jewellers.........................................................................................................................5
PC Jewellers.................................................................................................................................5
Kalyan Jewellers..........................................................................................................................6
Marketing Plan...............................................................................................................................11
Our Company Gems Galore:......................................................................................................11
OUR VISION:...............................................................................................................................11
OUR MISSION:............................................................................................................................11
OUR USP:..................................................................................................................................12
Growth:.................................................................................................................................13
Our Value Proposition:..................................................................................................................15
Identify Goals:...............................................................................................................................16
FINANCIALS................................................................................................................................17
Costs to the Company................................................................................................................17
Availing Funds...........................................................................................................................18
MARKET SEGMENTATION......................................................................................................19
Demographic Segmentation:......................................................................................................19
Behavioural Segmentation:........................................................................................................19
Geographic Segmentation:.........................................................................................................20
Psychographic Segmentation:....................................................................................................20
4 Ps Of Marketing:.........................................................................................................................20
Gems Galore Jewellers Product strategy:..................................................................................21
Data and Dummy Dashboard: Creating a dummy dashboard using tabs, numbers, pictures,
graphs etc.......................................................................................................................................22
Dashboard..................................................................................................................................23
Introduction:
India is the largest cutting and polishing hub for diamonds globally, and government policies
support the cutting and polishing industry. Based on its potential for growth and added value, the
government has established the gem and jewellery industry as a priority area for export
promotion.
The Gems and jewellery industry is witnessing changes in consumer preferences due to the
adoption of western lifestyles. Consumers are demanding new jewellery designs and varieties,
and branded jewellers have managed to meet their changing needs better than unorganized
players. Also, the increase in per capita income has led to an increase in jewellery sales, as
jewellery is a symbol of status in India.
India exported cut and polished diamonds worth US$ 18.66 billion, contributing 52.4% of the
total exports of Gems and jewellery.
Current Market players in Indian Gems and Jewelry Industry
Tanishq Jewellers
Tanishq introduced the perspective of branded jewellery in India.
Tanishq has a wide range of platinum, diamonds, and gold jewelry.
Tanishq diamonds have been certified by qualified graders, and each piece of jewelry is
sold with a TATA trust seal and a valuable certificate.
Its diversified product portfolio includes rings, pendants, earrings set, nose pins,
necklaces, earrings, chains, bracelets, bracelets, gold coins.
Tanishq has several beautiful collections to its name, like Queen of hearts, Zuhur, Mehek,
Uttara, Amara.
They introduced a karat meter to check gold purity.
PC Jewellers
PC Jewellers is among India’s top jewelry brands and retail outlets.
The range of products of PC Jewelers includes gold, diamonds, silver jewelry and coins,
idols.
They keep up with the latest collections such as the Twin Collection, the Grecia
Collection.
They also provide options for customization according to the consumer.
All the Jewelry is BIS hallmarked. They also offer various services such as delivery;
there is a cash on delivery option, free shipping, early returns, and a 100 per cent refund
option.
Various collections show rich Indian culture, such as Lal Qila, where a modern touch
artfully shapes traditional jewelry.
Kalyan Jewellers
Kalyan Jewelers is one of the more extensive retail jewelry and accessories brands in
India.
The diverse product portfolio comprises jewellery products such as gold rings, chains,
bracelets, necklaces, coins.
They also offer a wide range of gift-giving products.
They believe in Utmost Customer Satisfaction and handles every customer like royalty,
so they have an ascetic collection.
They also help repair old ornaments, and they also help in the purchase of older
ornaments.
Gemstone ornaments come studded with a hallmark that marks its purity and therefore
assures the value of the customer’s money.
The gems and jewelry industry have targeted urban women from upper-middle-class sections of
society. They love jewelry and are ready to pay a high price for a beautiful and unique piece.
Various companies have different schemes for their customers, such as PC jeweler offers a 100%
refund option and lifetime exchange policy. There is also a separation of products based on price
ranges. This enables customers to purchase products based on their ability to pay and to increase
market outreach.
They set their price based on market price. Malabar Gold prices are different and set according to
state wise and country wise, which keeps changing daily.
Competitive Pricing Policy: TBZ offers competitive rates to maximize profit, attract more
customers in the consumer market and record huge profits. They also offer a buy-back option.
Different brands have different promotional activities, but the most preferred strategy is Gift
cards.
TBZ launched TBZ gift cards to their customers, giving them cashback or shopping up to a
specific limit. They provide gifting options and a discount on different festivals because, on
festivals, Indians love to shop.
The most Preferred Distribution Channel by brands are Showrooms, shop in every major city,
and Online websites, which helps customers order their loved products online without
inconvenience.
Tanishq has more than 150 showrooms in India; They operate through nicely decorated;
exclusive boutiques in a high-profile area. They also have an online portal that provides all the
information regarding designs, offers, prices, or other related information.
Strategy behind choosing a place in the industry
Due to its lower production costs and the availability of highly skilled labor, India is considered
as the core and one of the most attractive jewelry markets in the world. A positive market
climate, combined with various government incentives, has further strengthened its status as a
significant destination for gems and jewelry.
To keep the consumer updated and trendy about the latest accessories and offer them fashionable
and latest jewelry designs within the affordable price and customization facilities, and
hallmarked gold, unlike various local shop retailers who provide their customers’ outdated
jewelry designs and charge high prices with no extra facilities like customization or discount or
any offer.
Customer Response
There is a tiny difference between the number of people who prefer traditional stores and the
number of people who like branded stores in line with the current trend.
The number of e-commerce purchasers we considered 5 per cent, as this form of purchase
is currently under development.
Loyalty refers to the individual’s characteristic of buying products from the same brand. It is
difficult for many Known organizations, irrespective of their existence because it is based
entirely on their experience.
Here, a little more than 40 per cent of respondents are loyal to their brand and do not
prefer to purchase products from any other brand.
However, 21.2 per cent of users are often loyal to a particular brand following their
preferences.
A good number of brand shifters among survey participants, i.e., 38.4 per cent of people
were shown to be brand shifters, and they do not remain faithful to the brand.
After all, the majority (48.3 per cent) of sample size people are ready to travel to nearby cities to
purchase jewellery from their favourite brands.
The different schemes introduced by jewelry stores are not capable of creating or
improving brand awareness. As a result, Brands must focus on advertising rather than on
schemes and offerings.
• Approximately 68 respondents indicated that the brand name has a good impact on consumer
behavior. 58, respondents expressed that the brand name does not matter as far as price and
quality are up to the established standards.
Marketing Plan
OUR VISION:
To make India the preferred source for quality gems and jewellery.
OUR MISSION:
To allow the full potential of every individual associated with the Indian gems and jewellery
industry.
OUR USP:
Jewelry and precious gems are known as a central component in many cultures across the globe.
Besides being purchased as luxury objects, gems, and jewelry have high ceremonial significance
in many cultures. As a result, the global demand for gems and jewelry has seen substantial
growth over the past few years also they highly recommend it as an investment because its value
does not depreciate over time or with inflation.
1. Pendants
2. Anklet
3. Broch
4. Mangal sutra
5. Earrings
6. Maangtika
7. Bangles
8. Payal
9. Mask Pin
10. Mask
11. Nose pin
13. Accessories
14. Necklace
17. Chain
18. Rings
20. Coins
21. Bracelet
22. Rakhi
Growth:
In the Indian economy, the gems and jewelry industry play an important role,
contributing about 7 per cent to the country’s GDP and 15 per cent to India’s total export
of merchandise.
About 4.64 million people are working, which we projected to exceed 8.23 million by
2022. It is highly export-oriented and labor-intensive and one of the fastest-growing
sectors.
The government has viewed this sector as a critical region for export promotion. Via the
automatic path, the Indian government currently allows 100 per cent Foreign Direct
Investment (FDI) in the sector. The industry employs more than 4.64 million jobs, which
we projected to hit 8.23 million by 2022.
Market Size:
The gem and jewelry industry in India are one of the largest globally, contributing 29 per
cent to the global consumption of jewelry. The field is home to more than 300,000
players in gems and jewelry. In 2019–2023, its market size will increase by US$ 103.06
billion.
In 2019, the demand for gold in India reached 690.4 tons. The export of Indian gems and
jewelry in FY20 amounted to US$ 29.07 billion.
As the introduction of western lifestyles, the gems and jewelry market are experiencing
shifts in customer preferences. Consumers are demanding new jewelry styles and types.
The rise in per capita income has led to an increase in jewelry sales as jewelry is a status
symbol.
Government Initiative:
The GST rate for services by job work related to gems and jewelry, leather goods, textiles
etc. was reduced from 18 percent to 5 percent (* 5 percent without Input Tax Credit
(ITC)) per the Union Budget 2019-2020.
The Gold Monetization Scheme allows citizens, trusts and mutual funds to deposit gold
with banks and, in exchange, gain interest in it.
Our Value Proposition:
“Gems Galore propounds standard exclusive designs, which are both available in trendy and
traditional forms.”
The above statement proclaims that, given the diverse nature of Indian ethnicity, our products
would cater to all religions’ tastes. Not only religions but also designs that would suffice the
customer’s seasonal and localized satisfaction based on Indian festivals.
We aim to invent new designs half-yearly and add fresh ones to the stock. By launching trendy
jewellery, we want to attract the young generation as well.
Customers need confidence before investing in any product, and with our promise towards the
highest level of gold purity, their deposits made are in the right place.
Identify Goals:
To achieve success, we must focus on our goals, and we need to have timelines for achieving the
goals. Our values and beliefs always determine the definition of success. Identifying goals and
timelines based on the followings: -
Uncontrollable Costs: These costs are external costs, which are uncontrollable on management
and paid. These include taxes, customs duties, other governmental costs and legalities,
depreciation, insurance, maintenance, rent, utilities, etc.
Controllable Costs: These are the costs; management will look into as it is internal and
controlled by the manager. Like, labour costs, procurement of raw material, location, machinery,
factory overheads, administration costs, etc.
Establishment Cost: The new firm requires individual establishment costs like location costs,
factory set up, building stores, storage costs, documentations, litigations, registrations, etc.
Research Costs: Since the company is new, it requires to do market research and analysis about
the product we are about to start selling, its current market, research on consumer behaviour, etc.
These researches are highly costed. Thus, it increases the cost of establishment of the company.
Design Cost: Creating a design and then executive the same on the jewel costs labour charges,
design costs, designer’s fees, etc.
Operations Costs: Cost of regular operations, making or products, transportation to stores, etc.
Distribution Costs: The brand requires the store to be in major cities, posh areas. It requires high
costs. Since the brand is new, specific programs also consist of home delivery, causing delivery
costs too.
Administrative Costs: Regular costs of execution are the strategies by all levels.
Human Resource Costs: Cost of recruitment, selection of employees, then paying salaries on
regular intervals, incentives, other Human Resource related costs for the employees at all levels,
top, middle, lower, factory workers, etc.
Customer Loyalty Costs: Cost of discounts, rebate, loyalty programs, and other customer
engagement activities.
Availing Funds
A company must avail funds from the combination of equity and debt. Since the company is a
new establishment, the consumers’ trust would be low and based on the market, and shares are
not a good option than the high costs of equity. Also, a company should keep the control in its
own hands to grow the company at its initial stage. However, we can limit the controlling power
by finding a few limited big investors, who can trust in the company.
So, based on the costs, debt would also cost high. We planned to avail funds through debt by
diversification of the loans. We will avail debt from banks and other financial institutions, and
some portion would be of debenture, another would-be from governmental campaigns, and other
forms of debts to reduce the debt costs and the risk reduction.
MARKET SEGMENTATION
ON THE BASIS OF
DEMOGRAPHIC
SEGMENTATION PSHYCOGRAPHIC
BEHAVIOURAL GEOGRAPHIC SEGMENTATION
1.Age SEGMENTATION SEGMENTATION
2.Gender 1.Lifestyle
3.Income 2.Personalities
4.Occupation 1.Benefits 1.Region 3.Beliefs
2. Occasion
2.Market size
3.User status
4.Loyalty status
Demographic Segmentation:
Age: Age-group segmentation for the jewellery market include less than 20, 20–30, 30–
40 and above 40. Age-group 20–30 dominates the market segment owing to fashion purpose.
Income: The target market consists of consumers in the $3,00,000-7,00,000 income range
or more.
Occupation: Jewelry spending by occupation relates closely to income levels for each
occupation.
Behavioural Segmentation:
Benefits: Investments in gold, diamond and silver gems. Right and most precious gifts for
the loved ones.
Occasion: Special events like wedding, birthday, anniversary etc.
User’s Marital Status: Either they are Married or Unmarried, based on that unique
jewellery sets and less/more expensive products for high/low-income range customers.
Loyalty status: For loyal customers, special discount and special customized offers for
them.
Geographic Segmentation:
Region: in every Major city
Psychographic Segmentation:
Lifestyle: Customers who prefer goods and services on the basis of quality rather than
price, according to the theory that 'you get what you pay for'. Individuals who seek immediate
fulfilment and thus live for 'now' rather than planning for the future.
4 Ps Of Marketing:
Gems Galore Jewellers Product strategy:
Gems Galore is a famous jewellery brand in India. The product variety includes diamonds, gold,
silver, and other precious gems. The broad product portfolio includes necklaces, bracelets,
chains, rings, mangalsutra, maang teeka etc. For investment purposes, Coins, Bricks, and Bars of
Golds are available at Gems Galore showrooms. Various innovative collections are launched
every month, like Bridal Collection, astrologer collection, monument collection, and
customization options for customers. All the jewellery is BIS hallmarked with various services
provided like 100 refund option is available, cash on delivery. Gems Galore offers low-priced
and straightforward designs for daily use, especially for women who prefer to wear certain
jewellery after marriage.