Project Resources Management

1- Which of the following is not an organizational process asset used during the Plan
Resource Management process?
A- Template for resource management plan
B- Resource management policies and procedures
C- Historical information about previous projects
D- Standardized stakeholder list

2- RACI chart is an example of a ---------------- .

A- Network
B- Flowchart
C- Responsibility assignment matrix
D- Hierarchical-type organization chart

3- What is the traditional way to display a reporting structure among project team
members?
A- Text-oriented role description
B- Flowchart
C- Project organization charts
D- Matrix-based responsibility chart

4- Which of these items are important to address when determining each person's
role in the project team?
a. Role, authority, responsibility, and competency
b. Role, responsibility, and competency
c. Role and responsibility
d. Role, authority, and competency

5- Which of the following is a tool or technique of the Develop Team process?

a. Organizational charts
b. Co-location
c. Acquisition
d. Influence diagrams

6- A hierarchical structure of project resources organized by category and resource

type, used in planning, managing and controlling project work, is:
a. Team structure
b. Resource Pool
c. Organization Breakdown Structure
d. Resource Breakdown Structure

7- Upon obtaining the project charter, the Project Manager of a project starts
acquiring the project team immediately. Is this correct?
A. Yes. Acquisition of the project team is primarily an Initiating P Group
activity.
 B. Yes. The project manager needs to get the team together as soon project
starts.
C. No. It is the responsibility of the project sponsor to provide the tea
execution.
D. No. Acquisition of the project team is primarily an Executing P Group
activity.

8- A project manager wishes to illustrate the connections between the work that
needs to be done and the project team members. According to the PMBOK, the
resulting document is a:
a. Responsibility Assignment Matrix (RAM)
b. Resource Planning Chart (RPC)
c. Task Assignment Model (TAM)
d. Resource Assignment Chart (RAC)

9- You have a team of engineers working on your project. Two of the

engineers have frequent disagreements. You ask them to resolve their
differences through a discussion. However, that does not yield any results.
Subsequently, you intervene, and based on your analysis of the situation, you
suggest some changes in the way they work with each other. This still does
not yield results, and you find that the project schedule is beginning to
suffer. What is your next course of action?
a. Take disciplinary action, if required, since the needs of the project a being
met.
b. Don't do anything. Differences of opinion among the team members healthy
situation.
c. Speak to the two team members and ask them to resolve their co
amicably.
d. Ensure that they work in different shifts so that they don't clash with other.

10- Lucy is managing a high-tech software development project. She has luckily
acquired the organization’s best performing employees. However, the project
team is not communicating effectively, causing delays. The project
communications plan is in place, but it seems as if the employees are not
following it. The communications plan lays out the communications
requirements but does not explicitly assign responsibilities. What should Lucy do
first? (Assume that all the following actions need to be taken at some stage.)
a. Persuade the team to follow the plan
b. Motivate the team to effectively communicate
c. Set and manage expectations
d. Resolve conflicts to prevent disruptive behavior

11- A Resource Breakdown Structure (RBS) breaks down the project by type of
resources. The RBS is an example of a:
a. Linear chart
b. Matrix chart
 c. Flow chart
d. Hierarchical chart

12- You have been assigned as a project manager of a new project to be

executed out of New York. However, you determine the project requires a Global
Positioning Systems expert who is not available within the company in New
York. After doing a little checking, you determine that the company has an
expert based in London who is suitable for the project. However, the
London-based employee is not willing to relocate to New York for the project. In
such a case:
a. Write to the manager of the London-based employee and inform hi the
employee needs to be convinced to relocate to New York d project
requirements.
b. You look at the option of moving ahead with the project by using a v team.
c. Manage the project without the key resource and flag this as a risk.
d. Co-location of resources is a key factor for the success of projects. PMI
guidelines, you cannot proceed with the project since the reso are not
available in New York.

13- Which of the following is accurate regarding the Estimate Activity Resources
process?
a. It produces project resource calendars as the output.
b. It determines dependencies that may require a lead or lag to defi
relationship.
c. This process is coordinated independent of the Estimate Cost process
d. It involves determining what and how many resources to use.

14- A tool that provides a visual representation of human resource allocation to a

project, number of working hours, and availability on the project is a:
a. Resource Histogram
b. Staff release plan
c. Resource Breakdown Structure (RBS)
d. Organization Breakdown Structure (OBS)

15- Which of the following is not a tool or technique of the Acquire Resources
process?
a. Negotiation
b. Multi-criteria decision analysis
c. Pre-assignment
d. Conflict management

16- As part of a new project you just started on as project manager, you are
assembling your team and discovering that one of the critical pieces of work
requires a specialist from one of the functional departments. However, you are
aware the functional manager may be reluctant to assign that resource to your
 project since your project is not a high-profile one. Which of the following
techniques will you need to apply?
a. Acquisition
b. Coercion
c. Politics
d. Negotiation

17- You are attempting to estimate the resources required to assemble the server
racks in the new data center you are building. It has occurred to you that you
may be able to compress the schedule if you use power tools instead of hand
tools to build the racks and if you employ individuals who have worked on
this brand of rack in the past. According to PMBOK, considering multiple
options for estimating is an example of what type of resource estimating
technique?
A. Top Down Estimating
B. Bottom Up Estimating
C. Alternative Analysis
D. Robust estimating

18- The Manage Team process is part of what process group?

a. Planning
b. Executing
c. Monitoring and Controlling
d. Closing

19- As part of your resource management plan, you have created a chart
indicating the number of hours (Y-axis) that a senior programmer will be working
over the months (X-axis) of the project. This is an example of a:
a. Pareto Chart
b. Ishikawa Diagram
c. Resource Histogram
d. Staff Acquisition Chart

20- Sandra is managing a complex ERP design and implementation project. The
project team has recently been hired. It is an enterprise-wide project affecting
many stakeholders. It is very important for each team member to properly
understand and follow the project communication requirements in order to keep
the stakeholders engaged and informed. Which of the following tools and
techniques can Sandra use to ensure that team members properly understand
the project’s communications requirements?
A. Ground rules
B. Training
C. Co-location
D. Recognition and rewards

21- When writing the roles and responsibilities for team members, you should
 document the role, authority, responsibility, and competency for each team
member. Where must you document this information?
a. Resource management plan
b. RACI chart
c. Resource calendar
d. Resource Breakdown Structure (RBS)

22- You are an experienced project manager and have managed several data center
migration projects. You are currently conducting training on the databases,
spreadsheets, and management plans you will use during the lifecycle of the
project. This training is a tool and technique in what process?
a. Manage Team
b. Acquire Resources
c. Develop Team
d. Control Quality

23- Which of the following statements is incorrect?

a. Developing a project team is the responsibility of the project manage
b. A project manager must not acquire resources needed to develop eff project
teams.
c. High team performance can be achieved using open and eff
communications.
d. Teamwork is a critical success factor for a project.

24- While developing your project schedule, you have asked everyone to provide
a list of planned vacations over the next three months, and you have applied this
information to the tasks that each person is responsible for. What also needs
updating?
a. Resource Calendars
b. Leads
c. Schedule Variances
d. Lags

25- You are setting up your project team, and you are looking at a chart that shows
that Systems Development will perform programming, Infrastructure Systems
will implement the infrastructure, and the Call Center will handle the
customer communication. This is an example of what type of chart?
a. RACI
b. Organizational Breakdown Structure (OBS)
c. Work Breakdown Structure
d. Resource Breakdown Structure (RBS)

26- A project manager is managing a project in which there are teams located in
remote locations in order to obtain cost savings. This is in accordance with
organizational guidelines that require that at least 25 percent of the work
should be done from a remote location. This is an example of:
 a. A constraint
b. A necessity
c. A choice
d. An assumption

27- A Responsibility Assignment Matrix illustrates the connections between the work
that needs to be done and the project team members. A RACI chart is a type of
Responsibility Assignment matrix in which the names of the roles being
documented are:
A. Responsible, Administration, Check, and Inform
B. Reportable, Actionable, Check, and Inform
C. Responsible, Accountable, Consult, and Inform
D. Reportable, Actionable, Consult, and Implement

28- You have the project management responsibility of a virtual team comprising
team members from the same company who live in widespread geographic
areas, employees who work from home offices and employees with mobility
impairments. Virtual teams are formed as a result of which of the following
processes?
a. Acquire Resources
b. Plan Resource Management
c. Estimate Activity Resources
d. Develop Schedule

29- Due to the scarce nature of organizational resources, several trends have become
popular in the past several years. Which of the following is NOT a resource
management method:
a. Kaizen
b. Critical path method
c. Total productive maintenance
d. Theory of constraints

30- As part of the Develop Team process, the project manager has planned for
some Team Building activities. Team Building Activities should take place
throughout the project lifecycle but will have greater benefit when conducted:
a. On a need basis
b. At the end of the project lifecycle
c. Early in the project lifecycle
d. In the middle of the project lifecycle

31- You find out that a project team member has stolen some material from the
workplace. The team member regrets the theft and promises not to repeat it
again. You must:
a. Get a statement in writing from the project team member saying he is not
repeat such an activity
 b. Document the matter for your archives
c. Inform your HR department about the matter
d. Keep quiet until it repeats for a second time

32- The most effective method of resolving conflict or other issues with
stakeholders is .

a. Ignore
b. Arbitrate
c. Collaborate
d. Avoid

33- A RAM diagram shows the relationship between ------------------and -------------- in a

tabular format.
a. Cause and effect
b. Risks and mitigation plans
c. Deliverables and cost
d. Work packages and project team members

34- You are forming a virtual project team that includes members from four different
countries around the world. What is NOT an obstacle you must overcome to build
an effective team?
a. Different time zones
b. Communication issues
c. Cultural differences
d. Members wanting to work from home

35- One of the senior team members, who is the best performer in your
project, plays favorites. A few of the other team members who work closely
with this team member have gotten exceptionally good appraisal reports in the
past, even though they may not have deserved them. As the project manager,
what do you need to actively do?
a. Ask all the members of your team who are appraisers of other members to be
liberal in their appraisals. This will help compensate the appraisals the senior
team member does.
b. Speak to the senior team member and ask him or her to do appraisals fairly, in
accordance with the appraisal guidelines.
c. Ignore the matter since you would otherwise lose a senior team m who is key to
your project.
d. Ensure that the senior team member does not get to appraise anybody

36- Long hours to meet a looming deadline and immense pressure for success from
management are causing a decline in team morale. There are occasional
conflicts between team members over priorities and resources. How should these
non-disruptive conflicts be handled?
a. Use of disciplinary actions
 b. Using a private, direct, and collaborative approach first
c. Escalation to senior management
d. Arbitration

37- You are a non-technical project manager. Two highly skilled and
knowledgeable resources on your project are in conflict over the best
technical solution to meet a project requirement. However, this is not
affecting the project schedule. Who is initially responsible for the conflict
resolution?
a. The project sponsor is initially responsible for the conflict resolution
b. The project manager is initially responsible for the conflict resolution
c. Both team members are initially responsible for the conflict resolution
d. Either of the team members is responsible for the conflict resolution.

38- Which of the following statements regarding team-building is correct?

a. Team-building is essential during the middle of a project, and from it is an
ongoing process.
b. Team-building is essential during the end of a project, and it is a on process.
c. Team-building is essential during the end of a project, but it is an on process.
d. Team-building is essential during the front end of a project, but it ongoing
process.

39- A project employs a virtual team with team members located in different offices
in the same city as well as across different cities. The project manager wishes
to build trust and good working relationships. One of the best ways to do this is:
a. To use team-building strategies
b. Write a memo to the team detailing the need for good two relationships
c. Plan for job-rotation on a weekly basis
d. To encourage the use of telephonic conversations as much as possible

40- Which of the following enterprise environmental factors is not applicable to the
Plan Resource Management process?
a. Organizational culture and structure
b. Existing resources, capabilities and competencies
c. Marketplace conditions
d. Lessons learned

41- Skills such as empathy, influence, creativity, and group encouragement are valuable
assets when managing the project team. These skills are often referred to as .
a. Effort-based management
b. Feedback-based skills
c. Ad hoc skills
d. Soft skills

42- You have been asked by your project manager to help create a chart that illustrates
the project resources that will be working on each work package. What would
 be the best type of chart to use?
A. Milestone chart
B. RACI chart
C. Project organization chart
D. WBS

43- Creating a sense of community is a benefit of what type of strategy?

a. Group-based management
b. Hoteling
c. Co-location
d. Virtual teams

44- A project manager has scheduled technical training for his or her project team
members to increase their skills. During which of the following processes will
the team member receive this training?
a. Manage Quality
b. Acquire Resources
c. Develop Team
d. Plan Resource Management

45- Lucy is managing a complex design-and-build project. Stakeholder involvement

and influence have been significant since the project’s inception. Under such
circumstances, the Monitor Stakeholder Engagement process should be:
a. Performed by a person external to the project
b. A discrete process repeated at monthly intervals
c. Performed by the project sponsor
d. A continuous process

46- In a project that was yet to begin, many of the project team members were
known in advance. This is:

a. Proactive planning
b. Skill matching
c. Pre-assignment
d. Staffing assignment

47- You have been offered a position managing a project that will last 12 months.
However, you know that in six months, you will be relocating to another state for
family reasons. What should you do?
A. Turn down the position
B. Accept the position and provide four weeks’ notice before leaving the state
C. Accept the position and compress the schedule to complete the project six
months
D. Disclose your relocation plans to the hiring manager

48- What is the best way to show, at a glance, all the work packages or project
 activities assigned to a specific organizational department?
a. Organizational Breakdown Structure
b. RACI chart
c. Work Breakdown Structure
d. Roles and Responsibilities Chart

49- A key output of Plan Resource Management is a list of project roles and
responsibilities. What should this document include?
a. Work packages, Effort, Authority, Duties
b. Role, Responsibility, Authority, Risk
c. Role, Title, Resource Cost, Responsibility
d. Role, Authority, Responsibility, Competence

50- What BEST describes the role of the project team members?
a. To perform the project’s work
b. To approve the change requests
c. To accept ultimate responsibility for the project’s success
d. To authorize the project

51- Which tool is BEST used to display how a company structures itself
departmentally?
a. WBS
b. BOM
c. OBS
d. RBS

52- Your project team works in two different buildings across the city. The team has
been struggling to perform effectively and has a difficult time resolving problems.
What would be the BEST team development technique to resolve this issue?
A. Mediation
B. Rewards
C. Co-location
D. Training

53- Which of the following is not a Tuckman's team development stage?

a. Confronting
b. Forming
c. Norming
d. Adjourning

54- Which of the following statements about team-building activities is incorrect?

a. It can be a five-minute agenda item in a status review meeting.
b. It can be a professionally facilitated experience designed to implement
interpersonal relationships.
c. The objective of team-building activities is to help team members individually
and effectively.
 d. Informal communication and activities help in building trust establishing good
working relationships.

55- As project manager, you scheduled a status update meeting. During the
meeting, a problem developed, and the group discussed it. The day after the
meeting, Kevin approached you and expressed his concern that the problem
was not truly resolved. After thinking about it, he felt that his concerns were
still valid and should be addressed. What conflict resolution method was likely used
at the status meeting?
a. Smoothing
b. Forcing
c. Withdrawal
d. Collaboration

56- Which of the following techniques can ensure that the stakeholders are
engaged at appropriate project phases and to obtain or confirm their continued
commitment to the success of the project?
a. Performance audits
b. Setting ground rules
c. Stage gate meetings
d. Managing project team

57- The morale of the team members of a project is very low. The team
members feel they were not given opportunities to participate in the
organizational team development activities due to over-allocation to project
tasks, and so, they missed opportunities to develop. Which of the following is the
most likely cause of this situation?
a. Use of zero-sum rewards in the project
b. A poorly defined resource calendar
c. Too many senior team members
d. Poor interpersonal skills in the team

58- A project manager had scheduled a number of training programs for his team.
However, he was aware that apart from planned training, unplanned training also
took place in a number of ways. Which of these is not one of the ways in which
unplanned training can take place?
a. Classroom
b. Observation
c. Project performance appraisals
d. Conversation

59- Your project team members have just started to work together and are now
adjusting their work habits and behaviors to support each other. Which stage
of the Tuckman ladder has your team just entered?
a. Norming
b. Performing
 c. Forming
d. Storming

60- A project was awarded based on a competitive proposal. Management made

a commitment that a few key team members would work on the project.
When such assignments happen, they are:
a. Bargaining agreements
b. Schedule constraints
c. Assignment risk
d. Pre-assignments

61- A project manager prepared a composite resource calendar. Which of the

following is unlikely to be part of the resource calendar?
A. Availability of Resources
B. Skills of Human Resources
C. Cost of Resources
D. Capabilities of Human Resources

62- A critical resource is on another project team. It is essential that you get his time
for your project. You have contacted the resource’s team manager several times
but have received a poor response. What should you consider doing next?
a. Plan for an alternate resource since this resource is not available.
b. Try to use management influence to obtain the resource's time.
c. Contact the manager once again to see if he can help.
d. Train another resource within your project.

63- Teams go through various stages of development. According to the Tuckman

ladder of development, the stage during which the least amount of work gets done
is usually the:
a. Storming phase
b. Forming phase
c. Norming phase
d. Performing phase

64- Late in the project cycle, it was discovered that some of the project’s human
resources should have trained in a specific methodology. Where should these
training strategies have first been documented?
a. Resource management plan
b. In the procurement contract
c. In the project scope statement
d. In the company HR policy

65- A project manager would like to resolve conflicts by a give-and-take attitude

rather than by a one-sided approach. Which of these approaches is he likely to
use?
a. Forcing
 b. Problem-solving
c. Directing
d. Withdrawing

66- Which of the following statements about project teams is incorrect?

a. The project management team is usually a team external to the project team.
b. The project management team is a subset of the project team.
c. For smaller projects, the entire team can share the project management
responsibilities.
d. For smaller projects, the project manager can solely administer project
management responsibilities.

67- A project manager needs team members that report to a functional manager.
What technique is the project manager most likely to use to obtain these
resources?
a. Pre-assignment
b. Authority
c. Negotiation
d. Coercion

68- A project manager created a resource histogram. On the histogram, some bars
extended beyond the maximum available hours. What does this usually
signify?
a. This means that the resources on those bars are being underused.
b. This means that a resource optimization strategy needs to be applied.
c. This means the resources are producing outputs at a rate faster than average
rate.
d. This means that resources need to be reduced from the project.

69- A project manager manages a distributed team with team members located in
five countries. Due to time zone differences, he cannot find a time that is
acceptable to all team members. Which conflict resolution technique is best
suited for this situation?
a. Compromise
b. Force
c. Withdraw
d. Avoid

70- Bill and Jake are two team members in a project. They do not get along well and
are constantly involved in verbal conflicts. The project manager understands the
characteristics of conflict and the conflict management process and tries to
resolve the situation. Which of the following is not a correct statement?
A. Openness resolves conflict
B. Conflict is natural and forces a search for alternatives
C. Conflict is inevitable in a project environment.
D. The project manager is not responsible for conflict management.
71- While preparing a resource management plan, a project manager designated one
of the senior programmers on the team to make decisions on whether the
quality of deliverables met the project's documented standards. Which of the
following aspects of a resource management plan does this address?
A. Competency
B. Responsibility
C. Authority
D. Role

72- Dave, a first-time project manager, was of the opinion that all training activities
need to be planned. He discussed this with an experienced project manager
who understood that some training was necessarily unplanned. Which of the
following are good candidates for unplanned training?
a. Training by observation, conversation, and project management appraisal
b. Training by mentoring, on-the-job training, and online courses
c. Training by conversation, coaching, and classroom training
d. Training by mentoring, observation, and coaching

73- A key project in an organization has been ignored, due to high travel expenses
associated with the movement of subject matter experts and other specialists
across various project locations. Which of the following might allow such a project
to be undertaken in a cost-efficient manner?
a. Management sign-off
b. Negotiation
c. Virtual teams
d. Co-location

74- Rina and Gimo are the senior developers in a website development project. They
have argued about the best web design product to use in developing the new
website. As the project manager, you use a forcing approach to make a decision
and reduce the conflict. What is the main characteristic of this approach?
a. Forcing to close the project
b. Highlighting areas of agreement rather than areas of disagreement
c. Asserting one‘s viewpoint at the expense of others
d. Withdrawing from the actual conflict

75- You are working in a matrix project environment where functional managers
have control over the resources. You are well aware that not acquiring the
project team soon enough for your project could result in changes to the
schedule, cost, and quality. To acquire the project team from functional
managers, the best technique for you to use is:
A. Pre-assignment
B. Virtual teams
C. Negotiations
D. Acquisition
76- In a ship design project, a project manager is in the process of negotiating
with a consulting company to ensure that the project receives certified and
specialized consultants for creating the hull design. The project manager
wants to make certain that the consultants will be able to work until their
assignments are completed. He is using all his negotiation skills and
interpersonal skills to get competent staff on time. Based on the scenario
described above, the project manager is engaged in:
a. Acquire Resources process
b. Resource Leveling process
c. Plan Resource Management process
d. Manage Team process

77- Which of the following is not an effective influencing technique?

a. Withdrawing from conflicts
b. Using a flexible interpersonal style
c. Leading by example
d. Clarifying how decisions will be made

78- Which of the following documents the formal or informal assessments of the
project team's effectiveness?
a. Team Performance Assessments
b. Project Performance Appraisals
c. Observations
d. Conversations

79- Two of your expert team members have been in a heated argument over the use
of a new software product for your research project. Recently, you noticed that
the argument, instead of increasing creativity, is causing conflict between the
team members. To prevent the conflict from escalating, you want to resolve it
by open dialogue and evaluating alternatives. All the following statements about
conflict are false except:
a. Scarce resources cannot be a source of a conflict.
b. Conflict is inevitable in a project environment.
c. Personal work style cannot be a source of a conflict.
d. Reducing the amount of conflict is not desirable.

80- You are in a meeting with your senior manager, who is helping you to organize
and manage a team of IT people from diverse backgrounds. While you are
discussing the creativity and breakthrough performance your team is
demonstrating now, your senior manager indicates that your team has moved from
the storming to the performing stage. Which of the following describes the
characteristics of the performing stage?
a. In the performing stage, the team completes the work and disband project
team.
b. In the performing stage, the team function as a well organized un resolve issues
 effectively.
c. In the performing stage, the team members are not collaborative.
d. In the performing stage, the team starts to work together and adjust their
behavior.

81- The RACI chart is an example of a responsibility assignment matrix (RAM).

The letters R and C in “RACI” stand for:
a. Responsible and consult
b. Resource and consultant
c. Responsible and categorize
d. Resource and consult

82- A team member in your project is constantly providing incomplete deliverables

and not performing well. What should you do first?
a. Discuss the issue with the team member in private
b. Discuss the issue with the team member in the presence of the p
sponsor
c. Discuss the issue with the team member in the presence of other
members
d. Discuss the issue with the team member in the presence of the com HR
manager

83- Lesley is managing a software development project for the World Climate Control
Organization. Since her team members are dispersed across the globe, she
would like to set up online conferences in the next two months to let everyone in
her project know what is going on and what their roles are within the project.
She wants to use these conferences as team development activities to learn and
exchange information in the project. To schedule such activities, which of the
following should she use to keep track of the availability of team members?
a. Project charter
b. Resource calendars
c. Responsibility assignment matrix
d. Project staff assignments

84- Which of the following is not an example of soft skills?

a. Team skills
b. Intelligence quotient
c. Influencing
d. Negotiation
 Answers
1- Answer: D.
Standardized stakeholder list is not a valid organizational process asset used in the Plan
Resource Management process. The other choices are valid assets. Other assets include
historical information on organizational structures that have worked in previous
projects and organizational processes and policies. Page 315

2- Answer: C
RACI chart outlines in matrix form, the project tasks and for each task, who is responsible,
who is accountable, whom to consult, and whom to inform. Page 317

3- Answer: C
A hierarchical-type organization chart can clearly show roles and reporting relationships
within a team. Page 319

4- Answer: A
All four of these are important to consider when considering someone for a position within
the project team: Role, authority, responsibility, and competency. [PMBOK 6th edition,
Pages 318, 319]
5- Answer: B
Colocation is a tool and technique of the Develop Team process. The other choices are
not valid responses. [PMBOK 6th edition, Page 336]

6- Answer: D
The Resource Breakdown Structure (RBS) is a hierarchical structure of team and
physical resources related by category and resource type. [PMBOK 6th edition, Page
316

7- Answer: D
No, the project team is not acquired immediately after signing of the project charter.
Acquisition of a project team starts with resource management planning in the planning
process group, followed by the acquisition of the resources in the execution phase. The
other choices are wrong, because the acquisition of the project team is mentioned in the
wrong phase. Page 328

8- Answer: A
The correct response is Responsibility Assignment Matrix (RAM). This illustrates the
connections between the work that needs to be done and the various team members.
On larger projects, RAMs can be developed at various levels. Page 317

9- Answer: A
After the project manager has tried intervening, it is time to employ more formal conflict
resolution mechanisms, such as disciplinary action. [PMBOK 6th edition, Page 348

10- Answer: C
Assuming that none of the given actions have been undertaken in the past, the first thing
to do is to set expectations. Once the expectations are set, the behavior need to be
managed. Persuasion, motivation and conflict resolution should follow this. [PMBOK 6th
edition, Page 319, 320]

11- Answer: D
The Resource Breakdown Structure (RBS) is a hierarchical chart. It is used to break down
the project by type of resources. For example, an RBS can depict all of the welders and
welding equipment used in different areas of a ship, even though these resources may
be scattered among different branches of the Organizational Breakdown Structure and
RBS. Page 316

12- Answer: B
The use of virtual teams has created possibilities of having teams in different global
locations who are working towards a common goal. The availability of email and
videoconferencing has made such teams possible. Virtual teams do present additional
challenges, but these can be managed in most cases. The other choices are not valid.
Page 311

13- Answer: D
 The Estimate Activity Resources process determines what and how many resources
will be used. This process is closely coordinated with the Estimate Costs process.
Activity leads and lags are not determined during this process. Page 320

14- Answer: A
The correct response is Resource Histogram. This bar chart illustrates the number
of hours that a project, department or project team will be working each week or
month over the course of the project. The chart can include a horizontal line that
represents the maximum number of hours available for a particular resource. Bars
that extend beyond the maximum available hours indicate the need for a resource
leveling strategy. Page 220, 719

15- Answer: D
Conflict management is not a tool and technique of the Acquire Resources
process. The other choices are valid tools and techniques of this process. Page 328

16- Answer: D
The correct response is Negotiation. This is done on many projects. The project
management team may need to negotiate with functional managers to ensure that the
team receives appropriately competent staff in the required time frame. The project
management team may also need to negotiate with other project management
teams. [PMBOK 6th edition, Page 332

17- Answer: C
In this scenario, you are looking for alternative ways to compress the schedule by
using experienced resources and power tools instead of hand tools. This is an example
of alternative analysis. Page 699

18- Answer: B
The Manage Team process is part of the Executing process group. [PMBOK 6th
edition, Page 25

19- Answer: C
Resource histogram is a bar chart showing the amount of time that a resource is
scheduled to work over a series of time periods. [PMBOK 6th edition, Pages 719

20- Answer: B
All of the choices look correct at the first glance. However, the question is specifically
asking for a technique that will raise the awareness of the communication
requirements. Training is the ideal tool for increasing the awareness of the team
members. [PMBOK 6th edition, Page 342]

21- Answer: A
Information regarding team roles, responsibilities, authorities and competencies is
documented in the Resource Management Plan. [PMBOK 6th Edition, Pages 318, 319]
 22- Answer: C
Any type of training that is conducted—formal, on the job, computer-based, etc.—is a
tool and technique in the Develop Team process. Page 336

23- Answer: B
Although project team development is the responsibility of the project manager, the
project manager may acquire experts needed to develop effective project teams.

24- Answer: A
Resource calendars indicate when resources can work on the project. This project
document must be updated to reflect the working and non- working time of the
project resources. [PMBOK 6th edition, Page 323]

25- Answer: B
A hierarchically organized depiction of the project organization arranged to relate the
work packages to performing organizational units is an example of Organizational
Breakdown Structure (OBS). [PMBOK 6th edition, Page 316]

26- Answer: A
This is an example of a constraint. Constraints are factors that can limit the project
management team's options. An organizational mandate requiring that a certain part of
the team operate from a different location to obtain cost savings is a constraint that the
project management team needs to incorporate into their planning. [PMBOK 6th
edition, Page 701

27- Answer: C
In a RACI chart, the names of roles are Responsible, Accountable, Consult and Inform.
Page 317

28- Answer: A
Virtual teams are formed as a result of the Acquire Resources process. Page 333

29- Answer: B
Due to scarce nature of critical resources, several trends have become popular in the past
several years, including but not limited to, Kaizen, Total Productive Maintenance, and
Theory of Constraints etc. Critical Path Method is a project scheduling technique.
[PMBOK 6th edition, Page 310

30- Answer: C
Team Building Activities should take place throughout the project life cycle, but have greater
benefit when conducted early in the project life cycle. Page 341

31- Answer: C
The correct option is to inform your company's HR department. This is a disciplinary matter,
and the project manager needs to let the company guidelines handle the situation. [PMI
Code of Ethics and Professional Conduct]
 32- Answer: C
Collaboration requires incorporating multiple viewpoints from different perspectives. It
requires a cooperative attitude and open dialogue, and typically leads to consensus and
commitment. [PMBOK 6th edition, Page 349]

33- Answer: D
A responsibility assignment matrix (RAM) chart is used to illustrate the connections between
work packages and project team members. [PMBOK 6th edition, Page 317]

34- Answer: D
Virtual teams share a common project goal but share little time in a traditional, face-to-face
business environment. The virtual team concept is made possible with electronic
communication; one of the benefits of such teams is the ability of members to work
from home. The other choices are potential issues that can occur as a result of forming a
virtual team. [PMBOK 6th edition, Page 311]

35- Answer: B
As project manager, you need to speak to the senior team member and ask for all appraisals
to be done in an objective manner. The other options are incorrect. Ignoring the matter
will not help solve it. The other two options are likewise impractical. [PMI Code of Ethics
and Professional Conduct]

36- Answer: B
Conflicts should be addressed early. A private, direct and collaborative approach should be
employed first. [PMBOK 6th edition, Page 348]

37- Answer: C
Initially, both team members are responsible for the conflict resolution. If the conflict
escalates, the project manager should help facilitate a satisfactory resolution. Page 348

38- Answer: D
Team building is essential during the front end of a project, but it is an ongoing process.
[PMBOK 6th edition, Page 341]

39- Answer: A
Use of team-building activities helps in building trust and establishing good working
relationships. As for the other choices: Encouraging the use of telephone calls can also
help in building relationships, especially in distributed teams. However, this cannot be an
alternative to email communication. Job-rotation within the team may also help team
morale; however, doing it on a weekly basis may be counterproductive and inefficient.
[PMBOK 6th edition, Page 341]

40- Answer: D
Lessons learned from historical projects are valuable inputs to the Plan Resource
Management process. However, these are classified as organizational process assets.
Page 315
 41- Answer: D
Interpersonal skills, sometimes known as "soft skills," are particularly important to team
development. By understanding the sentiments of project team members, anticipating
their actions, acknowledging their concerns, and following up on their issues, the project
management team can significantly reduce problems and increase cooperation. [PMBOK
6th edition, Page 357

42- Answer: B
RACI stands for Responsible, Accountable, Consult, and Inform. This is a type of
responsibility assignment matrix that is used to illustrate the relationship between team
members and work that needs to be completed. In a RACI chart, a matrix is created with
work packages in the rows and team member roles in the columns. Typically, a RACI
chart assumes that one person will be accountable for a work package, and more than
one person may be responsible for completing the work package. Page 317

43- Answer: C
Co-location involves placing many or all of the most active project team members in the
same physical location to improve their ability to perform as a team. Co-location strategy
can include a team meeting room, places to post schedules, and other conveniences that
enhance communication and a sense of community. [PMBOK 6th edition, Page 340]

44- Answer: C
Training is part of the Develop Team process. [PMBOK 6th edition, page 342

45- Answer: B
Recognition and Rewards is a tool of the Develop Team process. [PMBOK 6th edition, Page
341]

46- Answer: C
This is known as pre-assignment. This situation can occur if the project is the result of
specific persons being promised as part of a competitive proposal, if the project is
dependent on the expertise of particular persons, or if some staff assignments are
defined within the project charter. Page 333

47- Answer: D
Disclose your relocation plans to the hiring manager upfront. The hiring manager can then
determine what sort of impact this could have on the project and if it would be
appropriate to move ahead with hiring you. Failing to disclose this information upfront
with the intention of not completing the project or modifying the project schedule to
meet your needs runs counter to the PMI Code of Ethics and Professional Conduct. This
code requires project managers to put the needs of the project ahead of their own and
to fulfill the commitments they undertake. [Reference: PMI Code of Ethics and
Professional Conduct]

48- Answer: A
The organizational breakdown structure (OBS) looks similar to the WBS; however, instead of
being arranged according to a breakdown of project deliverables, it is arranged according
to an organization's existing department, units, or teams. Page 316

49- Answer: D
The following items should be addressed when listing the roles and responsibilities of team
members needed to complete the project: Role, authority, responsibility, and
competence. [PMBOK 6th edition, Pages 318, 319]

50- Answer: A
Project team members are responsible for performing the actual project work. They work
with the project manager to complete project activities and achieve the goals of the
project. The project manager is assigned by an organization to achieve specific project
objectives. While the sponsor authorizes the project, ultimate responsibility for the
project’s success lies with the project manager and the project sponsor. Page 51

51- Answer: C
The Organizational Breakdown Structure (OBS) is a hierarchical organization chart that
includes employees, department structures, and associated responsibilities. It is
organized by the company's teams or department breakdown. Page 316

52- Answer: C
Co-location is an organizational placement strategy where the project team members are
physically moved or placed next to one another to improve communication, working
relationships and productivity. [PMBOK 6th edition, Page 340]

53- Answer: A
Confronting is not a valid choice. The Tuckman ladder's team development stages are:
Forming, storming, norming, performing and adjourning. Page 338

54- Answer: C
The objective of team-building activities is to help team members work together and not
individually. [PMBOK 6th edition, Page 341]

55- Answer: A
Smoothing is the method that was most likely used to resolve the conflict that arose at the
status meeting. Smoothing is a temporary way to resolve conflict. [PMBOK 6th edition,
Page 349]

56- Answer: C
Stage gate or phase review meetings give project stakeholders a chance to review project
progress and planned future actions. This gives them a chance to have their voice heard
and recorded. The rest of the choices are techniques that are internal to a project.
[PMBOK 6th edition, Page 21]

57- Answer: B
Resource calendars identify times when the project team members can participate in team
development activities. If the team members are unable to find time for such activities
because they are over allocated, it is likely that the calendar has been poorly planned.
[PMBOK 6th edition page 323

58- Answer: A
Scheduled training occurs as stated in the Human Resource plan and can include online,
classroom, on-the-job, etc. Unplanned training can take place through conversation,
observation, and project performance appraisal. Page 342

59- Answer: A
During the norming stage, the project team members start to work together and adjust their
work habits and behaviors to support each other. [PMBOK 6th edition, Page 338]

60- Answer: D
When team members are assigned to projects in advance of the start of the project, they are
termed as pre-assignments. Such assignments can happen when resources are promised
as part of a competitive proposal, when projects are dependent on critical resources, or
if some staff assignments have been defined in the project charter. [PMBOK 6th edition,
Page 333

61- Answer: C
A resource calendar does not usually contain cost information. The other choices are valid
constituents of a resource calendar. [PMBOK 6th edition, Page 323]

62- Answer: B
Contacting the manager once again will not help since you have already had a poor
response. The best option is to try using management influence to obtain the resource's
time for your project. Should all efforts to obtain the resource prove unsuccessful,
alternatives include planning for an alternate resource or training another resource.
[PMBOK 6th edition, Page 330]

63- Answer: B
The forming phase is the phase where the team gets to know each other and learns about
the project. Teams are usually on their "best behavior" and little tangible work gets
accomplished. The project manager needs to guide the team and move them through
this phase into the performing phase. Page 338

64- Answer: A
Training needs and strategies are captured and documented in the project's resource
management plan. [PMBOK 6th edition, Page 319]

65- Answer: B
Problem solving involves treating conflict as a problem to be solved by examining
alternatives. This requires a give-and-take attitude. In contrast, the other alternatives
listed—directing, forcing and withdrawing are more one-sided. Page 349
66- Answer: A
The project management team is a subset of the project team. [PMBOK 6th edition, Page 86]

67- Answer: C
Staff assignments are negotiated on many projects. The project manager will negotiate
with functional managers to ensure that the project receives competent staff in the
required time frame. [PMBOK 6th edition, Page 332]

68- Answer: B
If the bars in a resource histogram extend beyond the maximum available hours, it means
that a resource optimization strategy needs to be applied, such as adding more
resources or modifying the schedule. [PMBOK 6th edition, Page 220]

69- Answer: A
A compromise requires searching for options that bring some degree to satisfaction to all
parties in order to temporarily or partially resolve the conflict. This would be the best
way to handle the current situation, since time zone differences are not under anyone’s
control. [PMBOK 6th edition, Page 349]

70- Answer: D
Project team members are initially responsible for resolution of their conflicts. If conflict
escalates, the project manager should help resolve it. [PMBOK 6th edition, Page 348]

71- Answer: C
Authority is the best choice. Authority is the right to apply project resources and make
decisions within the project. These decisions could include quality acceptance, selection
of the method for completing an activity, and how to respond to project variances.
[PMBOK 6th edition, Page 318]

72- Answer: A
Unplanned training takes place in a number of ways that include observation, conversation,
and project management appraisals conducted during the controlling process of
managing the project's team. [PMBOK 6th edition, Page 342]

73- Answer: C
Virtual teams overcome the hurdle of high travel expenses by forming teams of people
based in different geographical areas. It might appear that management sign-off or co-
location may also permit the project to move forward. However, those approaches will
not be as cost-efficient as virtual teams. Page 340

74- Answer: C
Project managers must resolve conflicts as early as possible to improve productivity and
generate positive working relationships. Forcing is a conflict resolution technique in
which one's viewpoint is asserted at the expense of others. [PMBOK 6th edition, Page
349]

75- Answer: C
Pre-assignment, virtual teams or negotiations as tools or techniques for acquiring project
resources. However, negotiation is the tool used to acquire the project team from
functional managers to ensure that the project receives appropriate staff in the time
frame. Page 332

76- Answer: A
Negotiation skills are used by project managers throughout the project. In this scenario, the
project manager is negotiating with vendors to get talented consultants in sufficient
number within the scheduled time. This process ensures the availability of scarce
resources during critical phases of the project. This effort is done during the Acquire
Resource process. Page 328

77- Answer: A
Withdrawing from a conflict may temporarily alleviate the conflict, but it cannot influence
the team members. The other choices are effective team influencing techniques.
[PMBOK 6th edition, Page 349]

78- Answer: A
Team Performance Assessments document the formal or informal assessments of the
project team's effectiveness. [PMBOK 6th edition, Page 343]

79- Answer: B
Conflict is inevitable in a project environment. The other statements are incorrect. Page 348

80- Answer: B
There are five stages of team development: Forming, Storming, Norming, Performing and
Adjourning. In the Forming stage, the team members work independently. In the
Storming stage, the team begins to understand the project work. In the Norming stage,
the team begins to learn from one another. In the Performing stage, they work as a well-
organized unit and reach maximum performance. In the Adjourning stage, the team
completes the work. [PMBOK 6th edition, Page 338]

81- Answer: A
The responsibility assignment matrix (RAM) describes the relationship between resources
and work packages. An RACI chart is an example of a RAM. The letters in “RACI”
stand for Responsible, Accountable, Consult, and Inform. Page 317

82- Answer: A
Discuss the issue with the team member in private. Conflicts should be first addressed in
private, using a direct and collaborative approach. [PMBOK 6th edition, Page 348]

83- Answer: B
Resource calendars track the availability of team members for team development activities.
The responsibility assignment matrix describes the responsibilities assigned to various
team members. Project staff assignments give details of individual assignments, and
project organization charts display team members and their reporting relationships. The
 project charter does not supply any of that information. Hence, Lesley must use resource
calendars to know that information. [PMBOK 6th edition, Page 323]

84-Answer: B
Intelligence quotient (IQ) is an assessment of an individual's intelligence. This is not a soft
skill. Soft skills are an individual’s interpersonal skills. Page 357