Global Mobile Trends 2021

Global Mobile Trends 2021
Navigating Covid-19 and beyond
December 2020 gsmaintelligence.com @GSMAi
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3
GLOBAL MOBILE TRENDS
Telecoms in the
global macro
Growth beyond connectivity
5G outlook
context
Network transformation
IoT and enterprise verticals
The digital consumer
The next billion
Regional outlook
Covid-19 emerges
into an already
uncertain world
Telecoms in the global macro context 4
A shock to the world at large

• The arrival of a global pandemic could hardly Second spikes in the US and Europe have driven Covid-19
have been a more inauspicious welcome to the
to a case count that is 160× the February toll
new decade. Counts indexed to values in February 2020
• Since the original outbreak and early infection 280
figures from Wuhan in January, the outbreak has
shifted west and then south to register a total of 260
63 million infections (as of the end of November),
equivalent to 1 in every 100 people worldwide, 240
and nearly 1.5 million deaths.
• Aside from the obvious public health crisis, 220
Covid-19 has induced drastic economic

restrictions across the world. The IMF forecasts 200
global GDP will drop 4.4% in real terms in

2020, although the rate will be worse in many 180
countries, with far-reaching consequences for

160
unemployment.
• There is, at last, some light at the end of the 140
tunnel following read-outs from multiple vaccine

trials. Pending distribution (itself a monumental 120
challenge, particularly in developing countries

with less mature health systems), a slow recovery 100
should begin to take hold in mid-2021, though Feb-20 Mar-20 Apr-20 May-20 Jun-20 Jul-20 Aug-20 Sep-20 Oct-20
with still unknown and potentially long-lasting Positive cases Deaths
impacts on how people socialise and work. Figures for cases and deaths are per month worldwide and expressed relative to their respective values for
February 2020.
Source GSMA Intelligence, ourworldindata.org
Telecoms takes a hit but the impact is less severe

than on the broader economy
• Because of its consumer-facing nature, the telecoms sector Aggregate change in 2020 versus pre-pandemic
behaves cyclically relative to the economy. Precedents – most
levels in 2019
recently the 2008 financial crash – suggest that the impact Five worst-hit countries*
compared to that on GDP in a recession is less severe and
lags by 3–6 months. 17.6%
• A lot, however, has changed since 2008, when the iPhone

had barely arrived and 4G did not exist. Smartphones
are now ubiquitous, LTE is widespread (or on the rise in
emerging markets) and businesses are undertaking digital
transformation, powered by cloud capacity and low-latency
networking (including 5G). In short, mobile and fixed
2.0%
networks are more in demand than they used to be. 0.6%
• Among the five most affected countries (in terms of deaths),
the hit on mobile revenue has been about half that on GDP
in high-income countries (the US and UK are shown in the -2.5%
chart). This is worse than tech and internet groups such as -4.3%
-5.4%
Google and Facebook but far better than retail, travel and -5.8%
hospitality. -9.0%
-9.8% -10.3%
• The same relationship is not true in many developing
countries, where the absence of fixed line infrastructure US UK Brazil Mexico India
makes mobile the default – often only – means of accessing
Real GDP Mobile revenues
the internet. Combined with ongoing 4G adoption, this
means mobile revenue growth has outperformed the *Ranked by deaths from Covid-19 as of 30 September.
Revenues = 9 months to September versus same period of 2019. GDP = forecasts for 2020
economy by a much wider margin. versus 2019.
Source GSMA Intelligence, IMF World Economic Outlook (October 2020)
The Covid-19 impact has focussed on roaming,

handsets and enterprise
• While Covid-19 has impacted revenues for many sectors, Breakdown of Covid-19 impact on revenue for AT&T
for telcos – which have multi-faceted business models – it is Q2 2020. Figures are expressed as a share of overall revenue for the same period of
important to understand which parts of the business have the prior year (Q2 2019).
been most exposed.
• Based on reporting from AT&T, Telefónica, Telecom Italia
and a handful of others, we are able to discern the negative
financial impact directly associated with Covid-19, which
has averaged 4–8% of overall revenues. Put differently, this
means Covid-19 has shrunk the operator business by 4–8% -4.1%
than would otherwise have been the case.
• There is also general uniformity in the impact being
concentrated in a loss of roaming business (reduced -6.9%
travel), lower handset upgrades (retail store closures),

and discounts and payment holidays afforded to business
customers facing lost revenue or even bankruptcy as -1.1%
a result of social distancing. By contrast, actual service
revenues have held up fairly well. -0.6%
• AT&T is perhaps the largest converged telco in the world.
Its reporting indicates the vulnerability of media licensing, -1.0%
where cinema closures have exacerbated the direct-to-
consumer distribution shift being executed by Netflix,
Amazon and Disney. Warner Media Wireless - Wireless - Latam, Forex Total Covid-19
service handsets and other impact
Source GSMA Intelligence, AT&T

Network resilience has been an out and out positive

• The working-from-home phenomenon combined with in- • Network performance has held up across the board for
home entertainment as a result of social distancing has led consumers and in aid of hospitals and medical professionals.
to a huge, sustained rise in data traffic, mostly over fibre but
• The pandemic has therefore brought the systemic
also mobile.
importance of scaled network infrastructure into sharp relief.
• Zoom has become a household name but this, of course,
would not be the case without robust networks.
Prevailing network performance has more than held up

Spain data
Mobile Fixed
50 200
40 160
30 120
20 80
10 40
Sep-19 Sep-20 Sep-19 Sep-20

Download speed (Mbps) Upload speed (Mbps) Latency (ms)
Source GSMA Intelligence analysis, based on SpeedtestIntelligence® data provided by Ookla®

Market valuations shift: the short versus long term

• While it is simplistic to label different Share price change since the beginning of 2020
sectors or companies as winners Indexed
or losers of the pandemic, shifts in +628% Zoom
400
stock market valuations are a proxy Full path not shown
due to scale
of the relative Covid-19 financial
impact and potential longer term 350
implications for different sectors.
• Zoom has become the poster child
of 2020 as the go-to platform for 300
people and businesses seeking to

maintain contact. By contrast, retail,
250
tourism and airlines have been
devastated; Marriot and IAG (owner
of British Airways) have lost around 200
80% of their value.
• Telecoms is down by a quarter but +56% Netflix
+55% Apple
is relatively resilient, underscoring 150
+29% Google
the value of reliable connectivity.
As a cyclical sector, it will recover in
100
-14% Disney
line with the wider economy in 2021.
-28% Telecoms sector
Longer term prospects depend on (FTSE all world index)
a renewed growth story from 5G, 50
-31% Marriott Hotels
particularly in enterprise, which will -75% Carnival Cruise Lines
take time to judge. -82% IAG
0
Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov
Figures are expressed relative to share price on 2 January 2020. Source Yahoo Finance, GSMA Intelligence
9

Telecoms in the global macro context
Growth beyond
connectivity
5G outlook

Progress so far
for operators
The next billion
Regional outlook
Growth beyond connectivity 10
Services beyond core have reached an average

of 20% of total revenues for major operators
• Developing new revenue streams Revenue beyond core as a percentage of total revenues, 2019
beyond the sale of fixed and mobile
connectivity has for several years
40%
been a focus for many groups in an
effort to restart growth and counter 36%
the effects of commoditisation. Services beyond core include a range of
B2C and B2B services, such as pay TV,
media and advertising, IoT, cloud,
• Our latest analysis suggests services 31% security, financial and lifestyle services,
beyond core account for between 29% and solutions for vertical industries.
10% and 40% of total revenues, and

26%
just over 20% on average for the 24%
largest groups – a rise from 17%
21% Average: 22%
in 2017. 20%
19%
19%
18%
• Growth is organic for most, but 17%
large-scale M&A has provided

13% 13%
a significant boost to AT&T 12%
(TimeWarner) and Softbank (Yahoo
9%
Japan), as evidenced by their higher
shares.
&T
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Selected operator groups (consolidated figures). Source company figures and GSMA Intelligence
Scale remains the challenge to moving the needle

on overall growth
• Mobile/broadband revenue Trying to shift the growth drivers
growth is heavily constrained by 20%
competition and the economic
Overall revenue growth

environment. As a result, it remains Turkcell
in low single digits or negative
territory for much of the sector. 15%
• Services beyond mobile and fixed

connectivity are growing much more
quickly but from a smaller base, 10%
making it harder to effect overall
growth.
• Turkcell is a standout exception; it 5%
has re-engineered itself into a digital KT Telefónica
América Móvil
telco. Its overall performance now
almost directly tracks its success in Verizon Telenor
China Mobile
digital services. 0%
China Telecom
Singtel
NTT Docomo
-5%
Telstra
-10%
-20% -15% -10% -5% 0% 5% 10% 15% 20%
Non-core revenue growth
Data is for 2019 Source GSMA Intelligence

There’s no ‘one size fits all’ approach to growing

revenue beyond core services
• AT&T is the largest outlier; it spent Scale versus growth
$150 billion acquiring DirecTV (2015)
and Time Warner (2018). China Unicom
40%
Revenue beyond core (yoy growth)

• Operators in Japan and South Korea
lead on diversification, targeting the
digital consumer through a range of
lifestyle and financial services. 30%
• China leads on growth, driven by IoT

and B2B solutions, and backed by
the government’s ambition to make 20%
Turkcell
China a leading country in high-tech China
Mobile
industries.
Softbank
• Turkcell is a benchmark (with strong
10%
diversification and high growth).
It provides one of the broadest
portfolios of digital services.
0%
AT&T
-10%
5% 15% 25% 35% 45%

Revenue beyond core (as % of total revenue)
AT&T Operators in Japan and South Korea Operators in China Turkcell
2019 data. Bubble size reflects 2019 revenue beyond core. Source company figures and GSMA Intelligence
There is a consensus that 5G must monetise

enterprise verticals
• B2B is the incremental opportunity in the 5G Which sectors do telecoms operators see as the largest revenue
era considering the raft of digital transformation
drivers for services beyond connectivity over the next five years?
projects under way in a number of industries.
However, this is a highly competitive arena, with
cloud majors (AWS, Microsoft and Google), SaaS Manufacturing 56%
providers and IT consultancies such as Accenture
all in the game.
Financial
31%
• IoT was the first attempt to drive vertical-focused services
strategies. 5G will likely lead to a step-change in

how operators approach verticals. The almost
Retail 27%
$1 trillion in 5G network investment expected
globally to 2025 adds further pressure to find
new B2B revenue opportunities.
Healthcare 22%
• Operators around the world see manufacturing
as the largest B2B revenue opportunity going
forward. While manufacturing is widespread, for Oil and gas 14%
other industries, variations exist; these reflect
differing levels of importance to local economies
(e.g. agriculture and mining in Latin America,
Agriculture 14%
oil & gas in the Middle East and Africa).
Mining 7%
Scores reflect where a given sector was ranked 1st or 2nd in revenue potential by operators (n=100).
Source GSMA Intelligence Operators in Focus Survey
14

5G outlook
IoT and enterprise verticals Pushing ahead

The next billion
Regional outlook
5G outlook 15
5G network rollouts continue unabated

• Despite the global pandemic and associated
economic constraints, new 5G networks continue
to be launched.
• Following a slowdown in January and February,
the pace from March 2020 has held steady at
eight new 5G networks per month. This is up
from fewer than six per month for the same
period in 2019.
• As a result, there are now 113 operators with a
5G network across 48 countries. These operators
collectively account for 40% of the global mobile
subscriber base, presenting a large addressable
audience.
• India has notably delayed its spectrum auction
to 2021. In several other countries, however, the
opposite has happened, with regulators freeing
up spectrum to ensure people have connectivity
at a time of heightened demand.
• Launches so far have been concentrated in more
mature markets, led by China, South Korea and
the US. However, developing markets are now
entering the 5G era – even if scale is minimal.
Prominent examples include South Africa (MTN
and Vodacom) and Brazil (Claro).
Live commercial 5G network Planned commercial 5G network

Data as of 30 September 2020 Source GSMA Intelligence
5G outlook 16
5G investment and the link to RoI

• While we are yet to see 5G become mainstream, new • There is an uneven regional skew to this distribution. One
networks and declining handset prices will drive adoption way of measuring this is to express capex relative to the
over the next year and beyond. The new 5G iPhone 12 will play anticipated customer base size. On this measure, the US is
a major part. by far ahead of everyone else; this bodes well for quality and
coverage but sets a high bar for the pricing premiums needed
• Globally, we forecast operators will spend 80% of sector
to recoup the investment. By contrast, Asia (mostly China) is
capex ($890 billion) on 5G networks over the next five years,
much lower.
reaching 45% population coverage.
5G connections and adoption 5G capex efficiency

$ per year, 2020-2025
5G connections adoption, 2025 5G connections, 2025 89%
North America 97%
80%
51% 218m
Europe
34% 233m 63% 63%
57%
Asia Pacific
25% 1.2bn
World
21% 1.8bn 434 34%
CIS
13% 52m 287
Latin America 223 214
9% 62m 167
91 97
Middle East and North Africa
8% 58m
North America Europe Asia Pacific Middle East Latin CIS Sub-Saharan
Sub-Saharan Africa and North Africa America Africa
3% 30m
Annual capex per 5G customer (average) 5G as a percentage of total capex
Source GSMA Intelligence
5G outlook 17
The timetable for standalone networks has been

brought forward
• Much of the enterprise opportunity for 5G will Considering your 5G network assets and strategy, when do you
rely on standalone networks being installed for
plan standalone 5G?
low-latency capabilities. Percentage of operators
• Our survey of mobile operators points to 2021 60%
as the tipping point year for launching live

standalone networks. This has moved forward,
reflecting the urgency of having infrastructure in 50%
place to service enterprise clients being wooed

by vendors and cloud companies.
• As with non-standalone builds tethered to LTE 40%
masts so far, China and the US will be the global

leaders in standalone networks (China already is,
as it has used the architecture from the start). 30%
• European operators are also in the game,

particularly in the Nordic region, which is seeing
a mini industrial revitalisation take place with 20%
operators, vendors and enterprise conglomerates

from manufacturing acting as an ecosystem to
roadtest and launch 5G industrial applications. 10%
0%
2019 2020 Between Between After 2022 NA / no plans
2020 and 2021 2021 and 2022
Asia Europe Americas
Source GSMA Intelligence Network Transformation Survey 2020
5G outlook 18
The state of play for 5G spectrum is mixed

• As of Q3 2020, ‘new’ spectrum
specifically earmarked for 5G had
been assigned in 35 countries.
The remaining countries are either
waiting on auctions or redeploying
existing bands for 5G use.
• While the mid-band of 1–6 GHz
has been most popular (50% of
operators that have been assigned
spectrum), sub-1 GHz and above
6 GHz have accounted for 20–
30% each, underscoring a broad
distribution.
• This portends a more heterogeneous
era of deploying 5G networks.
It could even apply to a single
operator, which may deploy 5G
in cities on mmWave while the
suburban/rural footprint relies on
coverage spectrum below 1 GHz.
Assignments planned Assignments completed and planned Assignments completed

Data as of 30 September 2020 Source GSMA Intelligence
5G outlook 19
Pursuing new spectrum frontiers and technologies

mmWave (27 GHz +) 700 MHz Dynamic spectrum sharing
• Where capacity requirements are high, such • This band helps reach wider geographic • Dynamic spectrum sharing (DSS) allows
as in city centres in Europe, North America areas once city and suburban areas are mobile operators to use the same spectrum
and China, mmWave will be used to provide a covered. band for different radio access technologies
cost-effective solution for high-speed, low- such as 4G and 5G.
• It is currently used for TV transmission,
latency 5G.
especially in Europe. Many countries are • Sixteen mobile operators in 10 countries
• Despite the advantages, there are limitations now working to free the spectrum to allow a have launched 5G using DSS.
including signal loss, the high number of transition to 5G mobile services.
• These can be classified into two groups:
cell sites required to provide coverage
• Spectrum auctions for 700 MHz are targeted
comparable to lower band frequencies, and – Operators that want to deploy 5G but do
to take place late in 2020 or early 2021.
difficulties with indoor penetration. not have access to ‘new’ 5G spectrum.
• Consequently, low and mid-band – Operators with access to 5G spectrum
frequencies will remain first choice for most but want to achieve greater coverage (by
consumer use cases in the early phases of deploying DSS in low or mid bands).
5G rollouts.
Examples Examples Examples

Verizon US AT&T US Claro Brazil
T-Mobile US T-Mobile US China Unicom China
AT&T US Vodafone Germany China Telecom China
NTT Japan KPN Netherlands Verizon US
20

5G outlook
Network
transformation
The next billion
Regional outlook
Open RAN, private
networks and rural
broadband
Network transformation 21
Revenue generation is driving network

transformation strategies
• As operators plan their network investments, Primary goal of network overhaul (operator survey)
they must prioritise (potentially) competing
objectives: keeping capex and opex costs in Asia Pacific
check, improving the experience delivered to
21% 13% 41% 26%
customers and generating new revenues. Other
priorities that play a role in decision making
(such as social welfare and regulation) can be
considered within the same framework.
Europe
• These can also be grouped into two broader
categories: making money and saving money. 17% 28% 33% 22%
This helps frame the way operators are thinking
about their networks and decisions.
• Across most regions, the making money MEA
component is the more important priority.
28% 56% 17%
• These are, of course, not mutually exclusive
objectives and both are important. The
revenue priority reflects the new-found ways of
monetising network assets in B2B settings (such Americas
as slicing and low-latency IoT) and, more broadly,
the need for renewed growth to pay back 5G 12% 28% 28% 32%
investments.
Saving on Saving on Generating Improving

opex costs capex costs new revenues customer experience
New suppliers and open technologies are critical

to operator network plans
How important is it to introduce open technologies and new suppliers • While making money may be
the primary goal of network
into your network? (Operator survey)
transformation efforts, it is not
immediately evident in how
telcos view the introduction of
Open technology
new suppliers and open network
technologies; both rank as
important, with less than 20%
indicating the opposite. Engaging
new network suppliers is often
positioned as a means to drive
competition and supply-chain
diversity, which will (in turn) keep
overall network deployment and
New suppliers
operations costs in check.
• The same is often said of open
network technologies – including
open RAN; solutions based on
these technologies promise lower
operations and (eventually) lower
acquisition costs.
0.0 20% 40% 60% 80% 100%
Not at all Moderately Neither important Moderately Extremely

important unimportant or unimportant important important
5G acts as a catalyst for bringing new suppliers

and technologies into the network
How likely are you to use 5G to introduce new vendors into • One way to explain the importance of engaging
new vendors and leveraging open network
your network? (Operator survey)
technologies, despite the strategic focus on
6% making money, is to frame it within the context
of 5G launches.
• As a new technology generation, 5G provides
15% 25%
operators with an opportunity to evolve or
even dramatically transform the way they build
networks. The timing of 5G also aligns with
the availability and commercialisation of open
network technologies. Open RAN provides an
example of a technology potentially helped
by 5G timing but with massive application to
previous generations of mobile tech too.
• Although 5G represents a break from previous
technology generations, it also provides
impetus to source network technologies and
22% services from a broader set of suppliers. From
a timing perspective, many of these will be
linked to a concomitant focus on open network
32% technologies as well as politically driven supply-
chain considerations.
Very likely Somewhat likely Neither likely nor unlikely Somewhat unlikely Very unlikely

Moving from monolith to modular

• Another way to consider the In engaging new network vendors, which types of products are you most
prioritisation of network vendor
likely to procure? (Operator survey)
diversity and open network
technologies is through a direct link
to revenue generation and customer Service core
experience.
41% 32%
• When suppliers are added to
networks, the products mostly likely
to be procured include the service Billing and operations
core (service-enabling infrastructure)
and billing/operations. Beyond 33% 38%
competition that keeps costs down,
new vendors are seen as important
Radio access network
to drive the making-money part of
operator strategies. 24% 41%
• The link between making money and

open networking technologies is less Transport
direct, but still real. If virtualisation and
cloud are considered as part of the 32% 28%
move towards ‘open’ (since platforms
and functions can be disaggregated),
Packet core
operators see open as a way to
accelerate service introductions
19% 30%
and potentially drive new service
combinations. Open RAN could in turn
unlock new business opportunities Very likely Somewhat likely Neither likely nor unlikely Somewhat unlikely Very unlikely
by enabling new ways of building
networks. Source GSMA Intelligence Network Transformation Survey 2020
Private networks sit on a scale of customisation,

control and cost
Public network Public network with SLAs Public network Public network with Private network Private network
with slicing local infrastructure (operator spectrum) (non-operator spectrum)
• Efficient use of • Operator expertise • Network resources • Dedicated network • Isolated network • Direct responsibility
infrastructure and and spectrum dedicated and equipment for spectrum access
• Managed service or
spectrum portfolio customised and usage
• Choices regarding leasing of spectrum
• Mobile edge • Superior customer • Higher data localisation of data/ • Independent
• Customised design,
computing within support and SLAs isolation, security control design, operation,
operations and
public network and privacy procurement and
• On-site mobile edge deployment
radio plan
computing
Less customisation More customisation

Less control More control
Lower cost Higher cost
Source GSMA Intelligence and GSMA IoT programme
• Private wireless networks are delivered in diverse forms – with • For prospective enterprise customers, these options entail
varying levels of infrastructure managed by the operator or trade-offs centred on cost versus the level of service
enterprise. This disaggregation of control further feeds into customisation. Use of an operator’s main public network, for
the opportunity to leverage open network technologies and example, generally offers a cheaper means of connectivity
new vendors supporting different functions. and some advanced features such as edge computing
capacity. However, this network access competes with
everyone else also using it, so service reliability may not be
guaranteed such that it would be in a private deployment,
for which a premium is paid.
Using LTE as a springboard to 5G

• As operators search for new revenue Share of mobile operators offering private wireless networks
sources, private networks have By region
become a near-universal offering
across all regions. 100%
• Around 20% of enterprises believe
they need location-specific coverage 90%
88%
(private networks). While this is
a marginal share of the market, 80%
it represents a large number of
individual enterprises and a major 70%
revenue opportunity – especially since
more than 80% of those that need this
coverage indicate a willingness to pay.
• However, as much as private wireless
networks could drive new operator
revenues, the opposite could also
come to fruition should enterprises
wish to build and/or operate their own
networks in, for example, industrial
campus or factory settings.
• It will be incumbent on operators to
augment their offers with service as
well as network capabilities to work
in partnership with business clients
rather than merely as connectivity
suppliers. Asia Pacific Europe North America MEA Latin America
Source GSMA Intelligence Operator Enterprise Survey 2020

Rural broadband is a further area of growing

competition
• Open RAN’s coming of age has dominated much of the deterring most companies from doing so (leaving consumers
network agenda in 2020. However, one should not lose sight to pay exorbitant satellite prices).
of parallel developments in rural broadband.
• A range of new entrants using different technologies and
• Despite fixed broadband coverage being prevalent in business models have come in to alleviate this problem,
high-income countries, availability in the final 10% of rural including fibre wholesalers, new satellite operators and the
households remains stubbornly low. potential use of 5G fixed wireless access.
• This is an economics issue. Passing fibre, for example, in urban • Each approach has trade-offs, and we expect all to be used
or suburban areas costs roughly £500–700 per premises to a greater or lesser extent. Serving rural populations will
but this can be 5–10× higher for the final 10% of households, require partnership approaches, with few going it alone.
Broadband Max download

technology speed Speed Latency Reliability Economics Coverage Notes Examples
CityFibre (UK),
Benefits: future proof, business grade
FTTH 40 Gbps Fastfiber
Drawbacks: capital and labour intensive
(Portugal)
Benefits: ubiquity, end-user cost

Hughes,
GEO satellite 30–50 Mbps Drawbacks: low throughput, climate
Iridium
interference, high setup capex
Benefits: ubiquity, high throughput Space X,

LEO satellite >400 Mbps Drawbacks: high setup capex, unproven OneWeb, Telesat,
technology and business model Amazon
Benefits: ubiquity, low cost

5G FWA 100–900 Mbps Drawbacks: line of sight, climate interference, Operators
spectrum-dependent
Least suitable Fairly suitable Mostly suitable for rural broadband connectivity
28

5G outlook
IoT and enterprise

verticals
The next billion
Regional outlook
Working with, not for,

customers
IoT and enterprise verticals 29
Short-term disruption from Covid-19; long-term

upside potential
• Total IoT connections will double Covid-19 will dent IoT connection volumes in the near term
between 2019 and 2025, reaching
24 billion. However, we have cut our
1.8×
forecast for 2020 as a result of the
pandemic and cost pressures in the 24bn
SME and corporate markets.
• The consumer IoT market looks
-2%
relatively resilient in the long term as
few people give up connected devices
(even if usage falls). Connected
vehicles are most exposed due to 13.1bn
slowdowns in new car sales and
increasing use of ride sharing, public
transportation and working from
home. -4%
• Business sector IoT volumes are more

exposed as a result of the economic
slowdown from the pandemic. Cities
and building operators will be the
most negatively affected, followed
by utilities. The current crisis will also
reshape retail, manufacturing and
2019 2020 2021 2022 2023 2024 2025
health.
December 2019 update May 2020 update
Source IoT connections forecast: the impact of Covid-19, GSMA Intelligence
The pandemic wipes out $200 billion of IoT revenues

by 2025
• The impact of the 2020 slowdown will reverberate over the • Most of the competitive intensity is focussed at the
longer term more in spending than volumes. As a result, application and analytics layer of the IoT value chain.
while global IoT revenues will triple by 2025, this is 20% lower
• Conversely, commoditisation is the reason for connectivity
($200 billion) than what it would have been without the
shrinking to just 5% of the value chain. Operators have been
pandemic.
expanding their capabilities beyond connectivity to capture a
larger proportion of the overall market.
IoT revenues will triple by 2025 Connectivity needs to be bundled with services
Percentage of total IoT revenues
70%
67%
2.6× 63%
$906bn
$381bn
-18% 28%
25%
20%
12%
9%
-9% 5%
2020 2025 2015 2020 2025

Previous forecast Current forecast Connectivity Applications, platforms and services Professional services
Source IoT revenue: state of the market 2020, GSMA Intelligence

Shifting from hype to reality

• The majority of enterprises’ IoT deployments remain small, • It may also reflect technical and integration challenges
though the average deployment size has increased since 2018. associated with installing IoT services – areas not talked about
The smaller scale reflects the fact that smaller enterprises in the early part of the hype cycle when the focus was on
tend to deploy fewer devices. idealised prospects for transformation.
• Based on our most recent survey of IoT purchasing managers,
this is most evident in public sector organisations. By
contrast, transport and warehousing experienced the most
positive shift in attitudes.
IoT decision makers’ attitudes towards IoT are …as deployments get larger and more complex
Percentage of enterprises with active IoT deployment
getting real…
49%
23%
44%
39%
37%
36%
16%
10% 77%
4% 63%
2%
0
2018 2020
IoT will be transformational IoT could be transformational

to my company and industry to my company and industry, but
the technology is not there yet 2018 2020
IoT will improve but not transform IoT will not have any significant
my company and industry effect on my company or industry < 500 IoT devices > 500 IoT devices
Source GSMA Intelligence Enterprise in Focus Survey

Challenges remain around integration, security

and cost
• As more devices touch enterprise systems and use cases • Employee/internal resistance has grown markedly, reflecting
expand, deploying IoT is getting tougher. The top three the fact that education on the benefits of IoT has to extend
challenges still centre on integration, security and data beyond C-level.
privacy, and cost
Top three challenges among enterprises remain the same, with employee resistance on the rise
Percentage of enterprises with active IoT deployment
Integrating with Security and data Cost of Employee/ A lack of Unclear RoI None of these
existing technology privacy concerns implementation internal resistance in-house skills
53%
50%
47%
40%
38%
27%
2%
2018 2019 2020

Compliance is moving up the agenda

• Saving money and making money Measuring success of IoT deployments: compliance on the rise
are still the two main motivators for Percentage of respondents
installing IoT devices.
• The revenue goal has become more 2018 2020
pressing over the last two years as
organisations seek to recoup their
investments, and better analytics
capabilities help with targeted sales
Cost saving 85% 65%
(e.g. faster delivery times for logistics
firms).
• The biggest change has been a
rise in deployments to comply with Revenue generation 58% 68%
regulation. This is particularly the
case in sectors requiring rigorous
tracking, such as with utility meters for
residential and commercial premises. Regulatory compliance 31% 53%

34

5G outlook
The digital
The next billion
Regional outlook
consumer
Is Covid-19 a cause
or accelerator of
behavioural change?
The digital consumer 35
5G waits for prime time

• One year on from the first 5G launches in 2019, 5G subscriber reporting is minimal
results and indications are mixed. Actual take-up Of operators that offer 5G
levels are hard to ascertain because few 4
operators (under 5% with live services) have
reported 5G subscriber numbers with any level of
consistency. Adoption has reached 15% of the
customer base in South Korea and is growing at 2
pp per quarter. NTT Docomo in Japan is the only 109
other comparator but its take-up is much lower at
0.5%.
• Upgrade intentions have increased, likely helped
by falling handset prices and marketing efforts.
Our survey data of consumers in the US, Europe, Reported disclosure No reported disclosure
Japan and Australia suggests 32% of people

Most people just want their phones to do the basics well
intend to upgrade to 5G, compared to 24% in What features are most important to you in your next phone purchase?
2019. Battery life
• The survey was carried out before the new 71%
iPhone 12 was announced in October, which is the Durability
single biggest change factor. Can Apple generate 61%
a halo effect that extends beyond its own loyal Camera quality
and lucrative customer base? 48%
Ability to connect to 5G
• 5G still ranks low on the list of features 24%
consumers look for in a new phone, with new use
Larger screen size
cases failing to impress: only 20–30% find ultra 23%
HD video streaming, improved gaming, or sports
Foldable screen
stadia applications appealing. For the time being,
7%
the basics matter the most.
N=5,254, average of Australia, UK, France, Source GSMA Intelligence Consumers in Focus Survey
Germany, Italy, Poland, Japan and US
Watch out for gaming

• Gaming has emerged as a promising early 5G use case. Gamers are more likely to upgrade to 5G
This is an offshoot to the wider console offerings that have
pivoted to a streaming model.
• Worldwide, 2 billion people game on a monthly basis – a
60%
huge group at face value. However, the vast majority (90%) 58%
are casual smartphone gamers and spend little or no money
53%
on it. Other media markets provide a realistic size estimate. 50%
Netflix, Spotify and Apple Music have all converted 5–7% of 48%
their addressable market into paying subscribers. If gaming
41%
were to do the same, this would imply around 150–200 40%
39%
38% 38%
million customers paying for some type of streamed or cloud 37% 37%
gaming service. 32%
• Microsoft, Sony, Apple, Google (via Stadia) and even Amazon 26%
25%
and Facebook have made significant investments in mobile
21%
gaming over the past year. The 5G dimension comes in by
offering low latencies that can permit multi-player modes and
play in transit (such as while commuting).
• A number of mobile operators now offer gaming
subscriptions as a bolt-on to 5G mobile tariffs (e.g. Vodafone
UK and T-Mobile US), recognising that gamers are more
technophile in nature and more likely to upgrade.
Poland Italy Australia UK USA France Germany Japan
• There is also growing interest in e-sports (live gaming), for Average 5G upgrade intent Smartphone gamer 5G upgrade intent
which 5G slices or private networks are well suited. The
pandemic has put this on hold, but we expect interest to
return in 2021. Smartphone gamers include people who pay for gaming (one-off or with a subscription)
and those who play without any spend.
Source GSMA Intelligence Consumers in Focus Survey
Pandemic accelerates shift away from stores,

but old habits die hard
• Retail has, of course, been a casualty of Covid-19. Handset distribution and purchasing still favour stores
Operators are not retailers as such but, like
others, have had to temporarily close stores in
line with social-distancing rules.
13%
• With 35–40% of handset sales for operators still
going through retail outlets, the restrictions have
had a detrimental impact on upgrade volumes 13% 27%
and handset revenues.
• The shift to online has long been a priority for
the industry as a cost-saving measure and to
counter competition from third parties (Best 33% 22%
Buy, for example) whose commission eats into
profitability. Covid-19 is likely to accelerate this
change.
• However, the change may happen more slowly 16%
than one might think. Nearly 50% of consumers
say they still intend to get their next handset
from a store – operator or third party. This is in 36%
line with lengthening smartphone replacement 25%

cycles and suggests people may be prepared
to wait to see/test out a new phone rather than
price compare online.
Distribution of operator handset sales Where do consumers intend to get their next handset?
Operator – in store Operator – online Other retailer – in store Other retailer – online Other
Source GSMA Intelligence Consumers in Focus and Operators in Focus Surveys

Huawei offers a third way

• Aside from the new 5G iPhone, an • Huawei’s new OS (Harmony) is a further • Harmony will be a harder sell outside
interesting dynamic in the handset challenge to the status quo. This is a China without a full suite of Google
market has been Huawei’s steady strategic move to counter US sanctions apps – but that’s less pressing. The
rise. It now accounts for 15% of the that limit its ability to use Google services company is likely to continue to be
smartphone base in Europe and is that are the mainstay of Android. In aggressive on 5G handset pricing,
similarly rising in the Middle East and China, there is a sizeable addressable which would be further helped if it can
South America, where it can undercut audience that could switch to Harmony successfully orchestrate domestic chip
Samsung. provided developers flock to the supply.
platform, with the potential to reach up
to 46% of new phone purchases in 2021.
Harmony OS could take more than 45% of China

smartphone sales Market share by region
Share of likely smartphone buyers in 2021
100%
0.5
80%
0.4 18%
60%
0.3
0.2 46% 40%
28%
0.1 20% 33%
15% 2%
9%
0.0 0%
Base Harmony Potential churn Harmony China Europe Latin America North America
uptake from Android and Apple addressable share
Huawei Samsung Apple Other Android
Source GSMA Intelligence Consumers in Focus Survey
OTTs threaten traditional pay TV, but the impact

varies by country
• The unfettered rise of Netflix, Amazon and other Change in traditional pay-TV household penetration
streaming services at the expense of pay TV and
DECLINING GROWING
linear broadcast is well documented.
Pay-TV penetration 2025 Pay-TV penetration 2025
• This has particularly been the case in the US,
Denmark Finland
where cord cutting continues and cord ‘nevers’ 59% 96%
become a larger slice of the population; by 2025,

less than half of households will have a pay-TV 46% USA Spain 39%
package. Of those who do, many are likely to be
on lower value ‘skinny’ bundles.
68% Germany Indonesia 24%
• While the rise of Netflix makes it tempting to
conclude cord cutting should be happening
everywhere, this is not the case. In a number 99% Sweden India 51%
of countries – including high-income markets

such as Finland, Spain and Portugal – pay TV is 85% Netherlands Portugal 106%
holding up or growing as a share of households,
even if in the minority. This often requires
discounting and investments in live sports, 81% Norway Bulgaria 75%
notably football – the last bastion of control

for cable and other pay-TV operators. So far,
15% Brazil Romania 117%
Amazon has only dipped its toe in the water (US
Open tennis, English Premier League football)
but should this change, it will apply further 62% Poland Argentina 86%
pressure on bundle values. -25 -20 -15 -10 -5 0 0 2 4 6 8 10 12
Increase or decrease in pay-TV adoption between 2020 and 2025 (pp)
Note: because of multiple subscription households and business, figures exceed 100%.
40

5G outlook
The next billion

Tackling internet
Regional outlook
affordability and
digital skills
The next billion 41
Despite improving coverage, internet user growth

is slowing
• Almost half the world’s population State of mobile internet connectivity globally
used mobile internet in 2019, equating Billion
to 3.8 billion users – an increase of 250
million since the end of 2018. 0.9 0.7 0.6
1.1
1.5
• 3G and 4G coverage has expanded 1.8
to near its terrestrial limits, so the
question becomes how to bring the
internet to the other 50% of the 3.4
3.4
population. 3.5
3.5
• Much will come down to costs and 3.3
content relevance. There are now 3.2
almost six times more people in the
usage gap (living within the footprint
of a mobile broadband network but
not using mobile internet) than in the
coverage gap (no access to mobile
3.8
broadband network coverage). 2.9 3.2 3.5
2.7
2.4
• There remains a significant rural and
gender deficit in mobile internet use.
However, progress is being made, with
both the rural-urban and gender gaps 2014 2015 2016 2017 2018 2019
narrowing by almost 10 pp since 2017,
Connected Usage gap Coverage gap
in large part due to gains in India.
See www.mobileconnectivityindex.com and The State of Mobile Internet Connectivity 2020 report for further detail.
The next billion 42
Smartphone adoption matters, but the impact is

far greater with LTE
• If consumers are to experience the Even in emerging markets, most smartphones are now running LTE
full benefits of internet connectivity,
(with Africa the exception)
it effectively requires LTE rather
than GSM or even 3G speeds, which
100%
do not allow video streaming or
anything beyond basic web browsing.
In this sense, India and Africa offer a 4%
contrast. 80% 13%
• India has engineered a 4G revolution 11%

since Jio entered in 2016 and now has 10%
more than 50% of its base on that tier, 60%
leading to huge gains in the size of its

internet population.
• Meanwhile, countries in Sub-Saharan 40%
81%
Africa have lower LTE footprints 72% 35%
58% 64%
and adoption. While smartphone
penetration has reached 50% on
20%
the continent, this overplays its
significance as most are running on 15%
legacy 2G and 3G speeds.
0%
India Brazil Africa US Europe
LTE smartphones* Legacy smartphones (2G + 3G) Feature phones Dongles
Figures as of September 2020.

*Also includes 5G smartphones, though these are negligible in relation to the overall base, even in high-income countries.
The next billion 43
Even if costs have come down, affordability

remains a problem
• In low- and middle-income countries Affordability of entry-level phones and 1 GB of monthly data
(LMICs), 2019 saw a significant As a percentage of monthly GDP per capita
improvement in handset affordability
driven by increased availability of
lower cost smartphones and smart
feature phones.
• It also helps that the cost of cellular
data (measured for a 1 GB basket) also
fell by 40% between 2016 and 2019.
• Nevertheless, more than half of LMICs
fall short of international affordability
targets and it remains a significant
barrier for the poorest in society.
44.1%
• Other barriers are improving; 41.8% 40.4%
awareness of mobile internet in LMICs 34.0%
increased from 63% in 2017 to more
than 75% in 2019. More consumers are
also seeing the relevance of internet
access.
7.7%
• Lack of literacy and digital skills 5.8% 4.6% 4.4%
remains the biggest perceived
2016 2017 2018 2019
barrier to mobile internet adoption,
Entry-level internet phones 1 GB data plans
while safety and security is also an
Analysis based on low- and middle-income countries (as classified by the World Bank).
increasing concern.
Source GSMA Intelligence and Tarifica
The next billion 44
People are now doing much more online

• Since 2017, there has been a notable What consumers are doing on the mobile internet in emerging markets,
increase in the range of online services
and how it is changing
people use in developing countries, Percentage of mobile internet users that have engaged in an activity on their mobile phone at least once a month
including education, healthcare and
e-government. 90%
• This suggests usage is becoming 80%

more diverse and beneficial, which
is consistent with consumers 70%
reporting substantial benefits

from mobile internet use beyond 60%
core communications and social

50%
networking (mostly Facebook and
some others). 40%
• The breadth of mobile internet usage

30%
is likely to increase further as a result
of Covid-19, considering the need for 20%
social distancing.
10%
0%
Instant messaging
Social networking
calls online
video calls
Read news
video
Play games
for education
products and services
Listen to music
Health
Pay utilities
Look or apply for jobs
Government services
goods online
Make or receive
Make or receive
Watch free online
Access information
Get information about
Order or purchase
10%
2017 2018 change 2019 change

See www.mobileconnectivityindex.com and The State of Mobile Internet Connectivity 2020 report for further detail.
The next billion 45
On the development front, mobile is helping the

SDGs, but the world is set to fall short
• Since 2015, the mobile industry has SDG mobile impact scores
increased its contribution to fulfilment 70
of the Sustainable Development Goals 60
(SDGs) every year. 2019 was the most 46

3
50
44
5
impactful year so far, driven by the 3

40
7
44 40
acceleration in phone usage across 30
the board.
20
6
4
51
44 10
• The benefits are felt directly by

0
people. In countries surveyed by 5

6
SDG 17 SDG 1
SDG
9
54
G1
GSMA Intelligence, more than 75% of 40 SD 2
15
SD
G
G
SD
3
people said their device helped them
SDG 4
SDG 1
in day-to-day work and studying, and
SDG 13
SDG 5
3 5
50 49
made them feel safer.
12
SDG
SDG
6
11
S
G DG
SD 7
SDG
• Despite the progress, the world is

10
SDG SDG 9
8
not on track to achieve the SDGs

2 7
47 48
by 2030. The reasons for the lag
are complex. However, industry and 6
2
48
government action will need to ramp 52
up significantly – as it has on climate 4

48
4
47
change – to get back on track and
avoid a repeat of the previous global
3
63
action plan on poverty (Millennium 2015 2016 improvement 2017 improvement 2018 improvement 2019 improvement
Development Goals). For each SDG, an ‘impact score’ is calculated out of 100. A score of 0 means the mobile industry is having no impact at all, while
a score of 100 means the industry is doing everything possible to contribute to that SDG.
See www.gsma.com/betterfuture/2020sdgimpactreport
46

REGIONAL OUTLOOK
North America
Network innovation
on the rise
Latin America
Europe and CIS
Sub-Saharan Africa
Greater China
India
Regional outlook: North America 47
Operators assess strategies in light of the pandemic

Covid-19 impact Operators bounce back from Q2
Mobile revenue growth (year-on-year)
• The decline in mobile revenue growth in H1 2020
was largely due to commitments by operators to 0.03 2.4%
waive data overage and late payment fees because 1.9%
of the pandemic.
0.02
• Operators also took a hit as lockdown-related store 1.1%
1.8%
closures constrained handset upgrade volumes.
Some stores in the US have shut permanently 0.01
as operators anticipate that the pandemic will 0.8%
accelerate the shift to digital channels.
0.00 0.5%
• There were signs of a recovery in Q3 2020, as
network performance remained resilient amid rising
bandwidth pressure. -0.01
Outlook
-0.02
• The prepaid segment will become more of a
focus in the short term, as it can be vulnerable in
downturns. Verizon has acquired prepaid MVNO -0.03 -4.3%
Tracfone to serve this segment, while AT&T and

T-Mobile already have well-established prepaid
brands. -0.04
• If behaviours such as working from home persist, -2.6%
operators may have to adjust their 5G network -0.05
deployment, phasing away from city centres (even Dec-19 Mar-20 Jun-20 Sep-20
if temporarily) to suburban areas. US Canada
Data as reported in local currency. Source GSMA Intelligence
Regional outlook: North America 48
Running a network cheaper without compromising

standards
• The IT transformation of the network underscores Which technologies hold the most promise of driving opex
the intention of operators to scale networks up and
savings in network and service operations?
down to match demand more easily, reduce costs
and accelerate service innovation. 45
40%
• While progress varies across North America, AT&T
aims to virtualise 75% of core network functions
by the end of 2020. The challenge for incumbent
operators is how to fit new technologies around
their existing IT platforms and back-office systems.
• In this respect, greenfield operators have an
advantage in starting their network builds from
scratch. In the US, Dish Network plans to embrace
open and virtualised technologies in its greenfield
deployment, taking inspiration from the Rakuten 16%
model.
12%
• This new way of running networks also reduces
vendor lock-in, which could help US-based 8% 8% 8%
challenger vendors (such as Altiostar, Mavenir and
Parallel Wireless) gain a foothold in the market.
IT Energy efficiency Active network Managed IT Managed Network

transformation technologies sharing operations network operations
of network operations automation
Source GSMA Intelligence Network Transformation Survey 2020 (Americas operators only)
49

REGIONAL OUTLOOK
North America
Latin America
The need for cost reduction
in uncertain times
Europe and CIS
Sub-Saharan Africa
Greater China
India
Regional outlook: Latin America 50
Covid-19 and currency fluctuations create tough

macroeconomic environment
Covid-19 impact Prepaid-dominant countries in South America
• Currency fluctuations have affected operator revenues for some under pressure
time, which now must be managed alongside the pandemic. Mobile revenue growth (year-on-year)
• The fall in handset upgrades and prepaid top-ups as a result of

59% 58%
store closures stunted revenue growth across the region in Q2
2020. However, there were encouraging signs in Q3 2020 as the
easing of lockdown measures led to revenue growth returning
46%
in Mexico.
• Digital channels have become increasingly important for
prepaid top-ups, reaching around 30% for some operators
in Brazil. This could provide a route to improved customer
retention and higher prepaid margins for operators.
Outlook
• Migrating customers from prepaid to contracts will be a key 9%
focus going forward as operators look to secure a more stable 6%
4%
revenue base. This will be particularly important in Mexico where 3%
4% 8%
only 11% of connections are contract (versus 40% in Argentina
and Brazil). 2%
1%
• In 2020, Brazil and Uruguay became the first countries in -5%
Latin America to introduce 5G services. Chile, Colombia and Dec-19 Mar-20 Jun-20 Sep-20
Dominican Republic could shortly follow, with spectrum
auctions set for 2021. Nevertheless, with significant headroom Argentina* Brazil Mexico
for 4G growth remaining, 5G is likely to be a longer term play. *Subject to hyper-inflation. As reported in local currency. Source GSMA Intelligence
Regional outlook: Latin America 51
Operators embark on infrastructure reshuffling;

open RAN remains a longer term bet
Cost reduction is the priority in Latin America where capital • Capex cuts are under way in the region, with
América Móvil reducing its 2020 budget by
investment is inefficient relative to other regions
Capex/revenue ratio (2019) more than a quarter. Other operators are taking
a more moderate approach, balancing the need
Latin America to cut costs with early 5G rollouts.
23% • Top of the agenda is the move to infrastructure
sharing. Telefónica has struck deals in Brazil,
CIS
Mexico and Peru, while CNT and Claro have
23% signed an agreement in Ecuador. Infrastructure
sharing helps to reduce unnecessary
Asia Pacific duplication of network infrastructure, saving
21% costs and speeding up network rollout.
Sub-Saharan Africa
• Tower sales provide another way to reduce
costs. Telefónica has agreed a sale and
20% leaseback arrangement for its network towers
in Colombia, providing a quick way to reduce
MENA
debt levels.
18%
• Early open RAN trials are under way in Latin
Europe America, predominantly in rural areas. The
hope is that, by using standardised interfaces
17%
and interchangeable networking components,
Northern America
operators will be able to extend coverage to
new areas in a more affordable way.
17%

52

REGIONAL OUTLOOK
North America
Latin America
Europe and CIS

Weathering the storm
Sub-Saharan Africa
Greater China
India
Regional outlook: Europe and CIS 53
Operational resilience in the wake of Covid-19

Covid-19 impact Most European operators have rebounded from
• Telecoms networks have continued to perform well during the Q2 nadir, though Q4 will likely see renewed
testing times, despite changing consumption levels and peak pressure
hours. Residential broadband usage and video calling are up, Mobile revenue growth (year-on-year)
and voice call volumes temporarily reversed a downward trend. 10%
• Most of the major European telco groups have followed a

similar path through the pandemic. However, there still exists
a sizeable gap between them, with Germany (Deutsche
Telekom) and France (Orange) enduring less of a hit 5%
compared to southern countries, especially Italy.
Outlook
0%
• The financial outlook is uncertain: limited subscriber growth
and price competition in the most developed markets could
be compounded by lower consumer spending and the
reintroduction of restrictions on movement and trading. Still,
-5%
operators are looking to how they cultivate opportunities in
connectivity, digital transformation and adjacent services, while
helping their customers navigate a challenging macroeconomic
climate.
-10%
• Europe is now getting back on track with 5G progress.

Spectrum assignments in the region recovered somewhat
in Q3 following earlier postponements, which will support
operator deployment plans. -15%
Q3 2019 Q4 2019 Q1 2020 Q2 2020 Q3 2020
Vodafone Telefónica Orange TIM MTS Deutsche Telekom
Regional outlook: Europe and CIS 54
Operators look to monetise extensive tower assets

• European telecoms remains highly competitive. An increasing The growing trend of operators offloading or
number of operators have recognised the need for strategic
restructuring tower assets
action, including the monetisation of underutilised assets.
Whereas towers themselves give operators little operational
leverage over their rivals, sale and leaseback deals can free Announced plans in 2019 to carve out
Orange
up financial resources for more productive use, with positive European towers into an independent
implications for costs and capital intensity. business, starting with France and Spain.
• Independent tower companies have been the main acquirers

of operator sites, utilising multi-tenancy as the driver of Created a global infrastructure unit
profitability. During 2020, Cellnex strengthened its position in Telefónica
called Telxius in 2016, later merging it
Ireland, Portugal and the UK, and has agreed with Iliad to buy into a new division, Telefónica Infra.
a 60% stake in a network of around 7,000 sites belonging to
Play in Poland. It has also acquired Hutchison’s European site
portfolio in a deal valued at €10 billion. Established INWIT in 2015, and has since
TIM
• Others have spun off infrastructure in partnerships with sold stakes in the group to investment
private equity groups. Altice has hived off towers in a joint firms.
venture with KKR in France (SFR) and Portugal (PT), citing
the opportunity to wholesale capacity to other operators as
its rationale. Created Vantage Towers in 2020,
Vodafone
a 79,000-strong European tower
• 5G brings further complexity and new ways of operating company, which is preparing for an
a network with or without licensed spectrum. The future IPO in 2021.
will see network ownership continue to shift away from
traditional vertical integration towards shared and/or leased
access, resulting in a more diverse telecoms landscape.

55

REGIONAL OUTLOOK
North America
Latin America
Europe and CIS
Middle East
& North Africa
A region of contrasts
Sub-Saharan Africa
Greater China
India
Regional outlook: Middle East and North Africa 56
Operators shift focus to online distribution and

cost optimisation
Covid-19 impact Mixed performance for mobile revenue growth
Quarterly revenue growth (year-on-year)
• There has been a sharp decline in mobile revenues as economic
weakness and changes in user habits (e.g Wi-Fi offloading and 35%
VoIP calling) reduced mobile usage.

30%
• Roaming revenues have plummeted as tourist numbers fell
due to border closures. Store closures during lockdown also 25%
affected handset sales and airtime top-up revenues, especially
in Egypt where the shock was most acute. 20%
• The steady revenue growth from fixed broadband and home

entertainment services has partially offset the decline in mobile 15%
revenues for converged operators.

10%
Outlook
• Signs of recovery emerged in the latter part of 2020 with the
5%
easing of lockdown. Du reported 8.7% year-on-year growth in

mobile ARPU for Q3, as the increase in mobility reduced the 0%
incidence of Wi-Fi offloading.

-5%
• Operators will look to boost contract subscriptions as well as

online distribution channels for airtime and handsets to counter -10%
the impact of potential future lockdowns on in-store sales.
• Sluggish economic output and low tourism numbers will likely -15%
Sep-19 Dec-19 Mar-20 Jun-20 Sep-20
weigh on mobile revenue growth in the short term, leading
UAE Saudi Arabia Egypt Turkey
operators to focus on cost optimisation to boost margins.
Source GSMA Intelligence, company results
Regional outlook: Middle East and North Africa 57
Legacy network shutdowns hinge on VoLTE

deployment
• The rollout of 5G networks has led operators VoLTE deployment trails LTE rollout in MENA
and regulators, particularly in the GCC countries,
to step up plans to close legacy networks and
52
refarm 2G/3G spectrum for 4G and 5G services. 50 51
48
• To date, only one 2G network has been closed
in the region, compared to 35 2G and four 3G
networks globally. Recently, the UAE telecoms
regulator and STC in Saudi Arabia announced 38
plans to close 2G and 3G networks, respectively,
by 2022, following similar moves by Batelco in
Bahrain.
• VoLTE will play a crucial role in network closure 24
plans, as it enables voice calls over LTE networks
without the need for GSM or 3G. However, only 18 18 18
17
VoLTE networks are now live – a third of the total 16
14 14
number of LTE networks in the region.
• With around two thirds of mobile connections 9
still based on legacy 2G and 3G technologies, the
4
challenge for operators will be to accelerate 4G 2
1
adoption, which currently sits at 35% compared
to the global average of 55%. This will in turn
strengthen the case to deploy VoLTE and facilitate 2011 2012 2013 2014 2015 2016 2017 2018 2019 2020*
legacy network closures in the coming years.
LTE networks VoLTE networks
*Data is cumulative to September 2020. Source GSMA Intelligence

58

REGIONAL OUTLOOK
North America
Latin America
Europe and CIS
Sub-Saharan Africa
5G debuts but focus remains
on 4G
Greater China
India
Regional outlook: Sub-Saharan Africa 59
Data underpins revenue resilience and future growth

Covid-19 impact Solid revenue growth during pandemic reflects
• Revenue growth remained resilient at the peak of the pandemic strong demand for data
due to increased demand for data and connectivity services, Quarterly revenue growth (year-on-year)
and greater adoption and use of mobile money services during 30%
lockdown. Discounting of data tariffs and mobile money

transaction fees only partially offset this. 25%
• Strong mobile data traffic growth and a surge in new

subscribers reflect the near-total reliance on mobile networks
20%
for internet access given the lack of fixed broadband
infrastructure in most residential locations. This is particularly
evident in Côte d’Ivoire, helped by a rapid rise in smartphone 15%
ownership.
Outlook 10%
• The operating environment remains challenging and uncertain.

The pandemic has sparked the region’s first recession in 25 5%
years, with potential to constrain consumer and enterprise

spend in the short term. 0%
• However, the pandemic has brought the value of connectivity

into sharp relief, particularly in rural areas. In Ghana, the -5%
government intends to connect up to 2,000 rural communities
with open RAN solutions, while Kenya fast-tracked approval for
Google’s Loon project in July 2020. -10%
Sep-19 Dec-19 Mar-20 Jun-20 Sep-20
• Data and mobile money will remain the top growth drivers South Africa Nigeria Kenya Côte d’Ivoire
for operators, considering the significant headroom for both
Data from operators with combined market shares above 70%.
services.
Source GSMA Intelligence, company reports
Regional outlook: Sub-Saharan Africa 60
5G debuts but 4G still has room to grow

• Vodacom and MTN launched the first major 5G 4G has significant headroom for growth
networks in Africa in 2020, offering mobile and Percentage of mobile connections
FWA services in South Africa. FWA is a more
obvious opportunity in Africa considering the Global average 55%
paucity of fixed-line infrastructure.
• However, mass deployment and adoption of 5G
is not imminent, as operators will likely focus on
increasing 4G uptake in the near term. Adoption
is just 12% and more than half of available
capacity remains unused, meaning much of the
LTE investment return is still to be had.
• Furthermore, 4G is sufficient to meet current 31%
levels of demand and most internet use cases

in the region, while the cost of 5G devices will
remain prohibitive for most consumers for the
foreseeable future.
• For operators, LTE migration offers an immediate
ARPU uplift; Airtel’s reporting indicates that LTE
ARPU is $5.20 across its footprint, twice that of SSA average 12% 11%
3G and 17× that of 2G. 8%
6%
• Much of the upgrade barrier has come down to
handset costs (themselves hit by high taxes). 3%
1%
Airtel, Orange, Safaricom and Vodacom Tanzania
have recently launched smartphone financing
schemes to help. DRC Ethiopia Tanzania Nigeria Kenya South Africa
Data as of September 2020 Source GSMA Intelligence

61

REGIONAL OUTLOOK
North America
Latin America
Europe and CIS
Sub-Saharan Africa
Greater China
Targeting global
leadership
India
Regional outlook: Greater China 62
First in, first out

Covid-19 impact Mobile service revenue growth of Chinese operators has rebounded
• As the original epicentre of the Covid-19 outbreak, 6%
China’s economy and mobile industry were
impacted earlier than most other countries. 5%
• While average service revenue growth turned

4%
negative in Q1, it was only just so (–0.8%) – a
robust result in the circumstances, reinforced by 3%
the resilience since then.
2%
Outlook
• The outlook for the Chinese mobile market is 1%
strong, with 5G upgrades (and the associated price

premium of larger data packages) playing a key
0%
role. China Broadcasting Network is expected to DATA

-1%
fuel further growth on this front, while intensifying
competition. -2%
• The rise in SME and corporate use of digital and

cloud-based services due to Covid-19 was expected -3%
but it has provided impetus for an expanded telco

-4%
offering, which China Unicom (industrial internet)
and China Telecom (healthcare, remote education -5%
and enterprise apps) have acted on.
-6%
Q3 2019 Q4 2019 Q1 2020 Q2 2020 Q3 2020
China Unicom China Mobile China Telecom

Regional outlook: Greater China 63
In China, perhaps more than anywhere else,

5G is a national priority
• Chinese mobile operators have guided towards ambitious deployment China on its way to becoming the largest
timelines for 5G networks. By mid-November 2020, they had built nearly
5G market globally
700,000 5G sites, making China’s 5G infrastructure presence by far the
largest in the world. 47%
• The regulator has revealed that over 180 million handset terminals are now
42%
connected to 5G networks. The country’s rapid growth can be explained
by a number of factors: 37%
822
– the post-Covid economic recovery and return to normality for many
business activities 727
30%
– increased options for 5G handsets with a wide price range, including the
iPhone 12 and some smartphones below CNY2,000 ($300) 625
23%
– attractive 5G data tariffs where 5G is typically available at a cheaper 514
per-GB price than 4G.
• Our estimates for 5G take-up are slightly lower than those reported by the 387
operators, where there is some inclusion of 5G ‘data package’ tariffs which 12%
do not actually require a 5G handset. The difference is most pronounced
now but will gradually converge in 2021 as 5G handset adoption grows.
• A major differentiator between Chinese operators and many of their 202
counterparts is an intention to soon deploy new standalone 5G networks.

0%
These will be vital to driving a range of industrial applications demanding
low latencies in key verticals such as manufacturing, transportation and
2019 2020 2021 2022 2023 2024 2025
healthcare. Connections (million) Adoption (%)

64

REGIONAL OUTLOOK
North America
Latin America
Europe and CIS
Sub-Saharan Africa
Greater China
India
The 4G revolution
continues
Regional outlook: India 65
Covid-19 has rocked India but telecoms remains

resilient
Covid-19 impact LTE migration continues to drive revenue growth
Mobile revenue growth (year-on-year)
• Telecoms in India is heavily driven by 4G
50%
momentum. Before the pandemic, LTE net
additions were trending at 9 million per quarter
but these have since come down markedly to
5 million since Q2 2020. 40%
• The pandemic also had a slowing effect on

subscriber ARPU, but this did not stop the overall
upward trend. The combination of pandemic- 30%
fuelled data traffic and a consolidating operator

market structure will increase ARPU further.
20%
Outlook
• The government’s “Make In India” and
“Aatmanirbhar Bharat” initiatives are laying the 10%
groundwork to develop Industry 4.0 capabilities

and improve telecoms infrastructure, though this
will take some years to feed through.
0%
• Despite the uncertain economic outlook

due to the pandemic, growing demand for
home broadband and increasing smartphone
-10%
penetration are expected to fuel growth in India Q3 2019 Q4 2019 Q1 2020 Q2 2020 Q3 2020
over the coming years.
Airtel Vodafone/Idea Reliance Jio
Data from operators with combined market share above 70%. Source GSMA Intelligence
Jio continues to disrupt

• It is more than four years since Reliance Jio launched Reliance Jio’s growth in India
commercial services. Its impact has been indelible, with 400
million customers, a range of phones and JioMart (the online
delivery platform launched in 2020).
38%
• The company also started its fibre service in August 2019.
It has a 325,000 km network and has connected almost 1 35%
million home across India.
• Importantly, Jio’s converged all-IP network architecture
can easily be upgraded to 5G. As soon as 5G spectrum is 26%
available, the company is expected to start field deployments.
• It is also in advanced stages of designing a smartphone
expected to be priced around $50. The combination of an 415
affordable 4G smartphone and Reliance Jio’s inexpensive
370
data plans are expected to further fuel 4G adoption and
14%
necessitate price responses from competitors given its
280
scale and customer loyalty. Bharti has withstood much of
the competitive intensity but Vodafone/Idea remains under
pressure. 6% 160
• Jio has raised $20 billion from investors, many of them US

tech companies including Facebook, Google and Qualcomm 72
Ventures. The company is expected to develop a 5G-based
open and virtualised architecture with Radisys and Qualcomm,
2016 2017 2018 2019 2020
underscoring its intention to continue a disruptive prowess.
Mobile connections (million) Market share by connections

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Global Mobile Trends 2021

Navigating Covid-19 and beyond

December 2020 gsmaintelligence.com @GSMAi

Copyright © 2020 GSM Association

Our team of analysts and experts produce regular thought-leading research

GLOBAL MOBILE TRENDS

IoT and enterprise verticals

The digital consumer

The next billion

A shock to the world at large

Covid-19 has induced drastic economic

global GDP will drop 4.4% in real terms in

countries, with far-reaching consequences for

tunnel following read-outs from multiple vaccine

challenge, particularly in developing countries

Telecoms takes a hit but the impact is less severe

• A lot, however, has changed since 2008, when the iPhone

The Covid-19 impact has focussed on roaming,

travel), lower handset upgrades (retail store closures),

Source GSMA Intelligence, AT&T

Network resilience has been an out and out positive

Prevailing network performance has more than held up

Sep-19 Sep-20 Sep-19 Sep-20

Source GSMA Intelligence analysis, based on SpeedtestIntelligence® data provided by Ookla®

Market valuations shift: the short versus long term

people and businesses seeking to

GLOBAL MOBILE TRENDS

IoT and enterprise verticals

The digital consumer

Services beyond core have reached an average

10% and 40% of total revenues, and

large-scale M&A has provided

Scale remains the challenge to moving the needle

Overall revenue growth

• Services beyond mobile and fixed

Data is for 2019 Source GSMA Intelligence

There’s no ‘one size fits all’ approach to growing

Revenue beyond core (yoy growth)

• China leads on growth, driven by IoT

5% 15% 25% 35% 45%

There is a consensus that 5G must monetise

strategies. 5G will likely lead to a step-change in

GLOBAL MOBILE TRENDS

Growth beyond connectivity

IoT and enterprise verticals Pushing ahead

The next billion

5G network rollouts continue unabated

Live commercial 5G network Planned commercial 5G network

5G investment and the link to RoI

5G connections and adoption 5G capex efficiency

The timetable for standalone networks has been

as the tipping point year for launching live

place to service enterprise clients being wooed

masts so far, China and the US will be the global

• European operators are also in the game,

operators, vendors and enterprise conglomerates

The state of play for 5G spectrum is mixed

Assignments planned Assignments completed and planned Assignments completed

Pursuing new spectrum frontiers and technologies