PROJECT ON CONSUMER AWARENESS

ACKNOWLEDGEMENT

I am highly indebted to our teachers for guidance and constant

supervision as well as for providing necessary information regarding the
project and also for her support in completing the project.

I have taken efforts in this project. However, it would not have

been possible without the kind support and help of many individuals
and organizations. I would like to extend my sincere thanks to all of
them.

My thanks and appreciations also go to my school in

developing the project and people who have willingly helped me
out with their abilities.

STUDENT NAME:-

CLASS:-
 INDEX PAGE

S.NO TOPIC
.
1 Acknowledgement
2. Index
3. Objectives
4. Introduction
5. Consumer Rights
6. Consumer Duties
7. Legislations for protecting consumers
8. Questionnaire
93. Conclusion
10. Teacher’s evaluation report
 OBJECTIVES:-

1. Consumer awareness seeks information about consumer

awareness regarding different products.

2. It gets information about demerits and defects of

products and suggests remedial measures.

3. It prepares the consumers whom to approach, how to

approach in case of defective goods.
 INTRODUCTION

Consumer  is that the one that hires or avails of any

services for a thought that has been paid
and partially secure or beneath any system
of payment. However client exploitation is
extremely rampant recently. Shoppers get exploited in many
ways through the lot of dominating and knowledgeable sources. On the
opposite hand, shoppers need to bear in mind not solely of
the business sides of sale and get of products however additionally of
the health and security aspect. Besides this, they must bear in mind of
their rights and duties being as rational citizenry.
 CONSUMER RIGHTS

The best place to start off is to discuss some basic rights that helped to
bring about for consumers. Before consumers had these rights,
businesses had little to no responsibility when it came to hearing and
compensating for customers’ complaints about their products.

1) The Right to Safety: This right refers to any product, other than an

automobile, that may cause bodily harm to the consumer when used as
it was intended to be used.

2) The Right to Be Informed: Here, it is the company’s responsibility to

provide accurate and truthful information so that the consumer is able
to make intelligent and informed choices.

3) The Right to Choose: Consumers not only have the right to a variety

of options to choose from, but the environment in which the products
and services are offered must be healthy, and conducive to
fair competition.

4) The Right to be heard: Consumers have the right to express their

complaints and concerns, resulting not only in safer goods and services,
but also for the creation of laws regarding this safety.
5) The Right to Satisfy Basic Needs: People have a right to have access
to basic fundamental needs, such as food, clothing, shelter, education,
health care, sanitation, water, etc.

6) The Right to Redress: If a consumer has lost money or otherwise felt

cheated due to misrepresentation, shoddy products, or unsatisfactory
services, they have the right to request money or other benefits to
make up for their loss.

7) The Right to Consumer Education: Consumers have the right to

make the best-informed decision when making a purchase and this
information should be readily available, and easy to understand.

8) The Right to a Healthy Environment: Expanding out from consumers

rights, and into basic human rights, people have the right to live and
work in an environment that is healthy non-threatening.
 CONSUMER DUTIES

1. Insist on cash receipts or bill without fail, on all purchases

made

2. Read information carefully on the packets before

purchase.

3. Do not feel tempted on misleading advertisements.

4. Buy standardized products only i.e. of ISI, AGMARK

brands.

5. File consumer complaints against default in goods

deficiency in services, or unfair trade practices.
EXISTING CONSUMER RIGHTS AND PROTECTION FRAMEWORK IN
INDIA.

One of the most important milestones in the area of

consumer protection/consumer movement in the country has been the
enactment of the Consumer Protection Act, 1986. It was a progressive
and comprehensive piece of legislation of its time, covering all goods
and services. The Act ensures the rights of consumer for safety,
information, choice, representation, and redressal and consumer
education, and provides for a simple, speedy and inexpensive redressal
to the consumers’ in the nature of a specific nature and also awards
compensation, wherever appropriate, to the consumer.

SECTORAL LAWS PROTECTING CONSUMERS IN INDIA

Besides the Consumer Protection Act 1986, various laws and

Regulations in India protect the interests of consumers, some of which
are:

protect the interests of consumers, some of which are:

1. The Bureau of Indian Standard Act 2016

The Bureau of Indian Standards (BIS) Act 2016
establishes BIS because the National Standards Body of India. Besides
containing provisions for establishing voluntary standards, the
Act additionally contains provisions to
bring beneath required certification regime any article, method or
service that it considers necessary from purpose of read of health,
safety, surroundings, bar of deceptive practices, security
etc. sanctioning provisions have additionally been created for
creating hallmarking of the dear metal articles necessary.

2. The Legal Science Act 2009

The Act has acquired force on 01.04.2011 and has repealed
the Standards of Weights & Measures Act, 1976 & Standards of
Weights & Measures (Enforcement) Act, 1985.

3. The Essential Commodities Act 1955

The Act empowers the govt to control costs, production,
supply, distribution etc. of essential commodities for maintaining or
increasing their provides and for securing their just distribution
and handiness at honest costs.

4. The Food Safety and Standards Act, 2006

The Act envisages regulation of manufacture,

storage, distribution, sale and import of food to confirm handiness of
safe and wholesome food for human consumption and
for customers connected with that.

5. The Contract Act 1872

 The Act binds folks on their guarantees created during
a contract. The Act additionally provides remedies accessible to
parties just in case of breach of contract.

6. The Sale of Goods Act 1930

The act provides safeguard and relief to customers just in

case merchandise don't seem to be obliging with the expressed
conditions and guarantee.

7. The Competition Act, 2002

The Act governs Indian competition law. It replaced the Monopolies

and Restrictive Trade Practices Act, 1969. below this legislation, the
Competition Commission of Republic of India country nation was
established to forestall the activities that have associate
degree adverse impact on competition in India.
 QUESTIONNAIRE

S.NO. QUESTIONS YES NO

1. Do you check the products manufacturing and
expiry date before purchasing a product?
2. Do you check standardization marks ISO and
SASO?
3. Do you examine ingredients used?
4. Do you complain in the store in case of
dissatisfaction?
5. Are your complaints timely attended?
6. Have you ever filed in consumer court in case of
dissatisfaction?
7. Was your complaint attended to your satisfaction?
8. Are you aware of consumer courts, consumer
redressal grievances?
9. Is the advertisement of the product persuasive?
10. Do promotional offers, and marketing campaigns
such as free tooth brush, discount and buy 1get 1
attract you?
` CONCLUSION

Consumer  could be
a important element of society, and
business depends on shopper. Once things are short in market, or some
specific products are becoming short, have
less provide then customers haven't any selection apart from to shop
for those products on high costs. If they struggle to urge product on low
rates then they get caliber material, need
to face deceptive advertisements etc. deceptive advertisements talk
over with the faux or improperly sent messages concerning totally
different product, that tell that the merchandise is of prime
quality however the truth is totally different.
 TEACHER’S EVALUATION REPORT

S.NO ASPECTS MARKS

.
1. Content accuracy, originality,
and analysis
2. Presentation and creativity