Amadeus Electronic Ticketing

Amadeus Iran
Amadeus Electronic
Ticketing
Note: This module contains Amadeus e-ticket functions, updated in
Jun 2019.
Copyright © 2019, Amadeus-Iran
All rights reserved.

Edition 5.0
Published by:
Amadeus-Iran
Educational System and Service
No.6, Shafagh (17th) St., Bukharest St.
Tehran, Iran
Tel: +9821 85760
Jun 2019
Table of Contents i
Table of Contents
Introduction...…………………………………………………..…………… 1
What is an e-ticket…………………. ……………………………………. 1
What is an e-ticket Direct………………………………………………… 1
E-ticket Diagram.................................................................................. 2
Chapter 1: Creating TST...………………………………………………… 3

TST Creation……….. …………………………………………………… 4
Manual Stored Ticket….………………………………………………… 5
Automated Stored Ticket...……………………………………………… 5
PC Flag…………………….……………………………………………… 6
Removing PC Flag….…………………………………………………… 7
Manually update TST…………………. ………………………………... 8
Create Manual TST……………………………………………………… 10
TTK table options……………………………………………………….. 12
Chapter 2: Issuing an e-ticket……………………………………………. 13

E-ticket eligibility and condition.……………………………………….. 14
Fare elements……………………. …………………………………….. 15
Issuing an e-ticket…………….. ……………………………………….. 16
Issuing an e-ticket for infant……………...…………………………….. 17
Issuing an e-ticket for non-infant……………….……………………… 17
Itinerary Receipt ………………………………………………………… 19
Condition for issuing an ITR………….………………………………… 19
Displaying an ITR………..……………………………………………… 21
Reprinting accounting coupons….……………………………………. 22
Chapter 3: Displaying an e-ticket record………………………………. 23

Displaying an e-ticket record….……………………………………….. 24
Status of an e-ticket record….…. …………………………………….. 25
Display detail of taxes…….….. ……………………………………….. 26
Display old ET from new one.…………...…………………………….. 27
Chapter 4: Cancel a sale, exchange or refund……………………. 28

Voiding Amadeus electronic tickets…………………………………… 29
Voiding exchange, cancel refund…………………………………….. 31
Amadeus Iran Training Module

ii Table of Contents
Chapter 5: Reissue/Revalid.…………………………………………….... 35
Introduction……………………………………………………………….. 36
Reissue with re-pricing (No additional) …………………………..…… 37
Reissue with re-pricing (Additional payment)………………………… 40
Reissue with re-pricing (Additional payment)………………………… 44
Reissue with TTU (Change fee)………………………...……………… 50
Reissue with TTC…………..……………………………………………. 53
Revalidation……..………………………………………………………... 56
Chapter 6: Automated Refund…………………………………………… 57

Introduction……………………………………………………………… 58
Steps to refund an e-ticket…….………………………………………. 58
Refund options table…………………………………...……………….. 65
Displaying refund record from a multi list….…….…………………… 66
Chapter 7: Sales Report….……………………………………………… 67

Introduction …….………………………….…………………………… 68
Daily Report ………………....………………………………….……… 68
Query report…………..………………………………………………… 72
Item Sales Report……………………….………………………..……. 74
Item Transaction Report……………………………………………….. 75

Introduction 1
INTRODUCTION
What is an Electronic Ticket?

An electronic ticket or e-ticket is used to replace the old multi-layered paper tickets,
because:
• Save the paper and other costs.
• No paper ticket to lose.
• No wait for tickets to be delivered.
• No shipping charge.
• Easier check-in.
• Print their boarding passes at the self-service check-in kiosks.
What is an Electronic Ticket Direct?

E-Ticket direct is designed for non BSP Market and enables travel agent to perform
e-Ticket functionalities as below:
• Issue/Reissue
• Void
• Refund
• Display ticketing record
• Sales report
The airline document range is stored in the system and automatically allocated to the
travel agencies who are authorized to issue e-ticket on airline stock, instead of using
BSP neutral stock.
E-ticket sales are directly reported to the airline for settlement.

2 Introduction

Chapter 1: Creating TST 3
CHAPTER 1: CREATING TST
At the end of this chapter, you will be able to:
1. Understand the concept of TST

2. TST Creation
3. Understanding Manual TST
4. Understanding Automated TST
5. Creating Manual TST
6. Creating Automated TST
7. Display TST and delete
8. Removing PC flag

4 Chapter 1: Creating TST
TST (Transitional Stored Ticket) Creation
A TST, or transitional stored ticket, is a record containing all the ticketing information attached to a
PNR. A TST record can apply to multiple passenger names if the air segments, fare elements and
forms of payment are the same.
The following information is stored in the TST:
1. Line entitlement
2. Stopover / Transfer indicator
3. Not valid before / Not valid after dates
4. Baggage allowance
5. Fare basis / Ticket designator
6. Fare including currency code
7. Equivalent fare including currency code
8. Tax including currency code, ISO country Tax code
9. Total fare including currency code
10. Grand total
11. Net fare
12. Fare calculation
13. Origin / Destination indicator
14. International sales indicator (manual TSTs only)
15. Ticket type indicator
16. Banker’s rates of exchange
17. Endorsement / Restriction
There are two types of TST(s):
1. Manual Stored Ticket (MST)

2. Automatic Stored Ticket (AST)

Manual Stored Ticket

A manual stored ticket is a TST which has been created manually, or an automatic TST that has
been updated manually.
Automatic Stored Ticket

An automatic stored ticket is automatically created by the system as a result of a PNR itinerary
pricing command (FXP). The system uses the TST to issue the ticket.
After the system creates a TST, TST identification is placed on the header line of the PNR. This
indicates that a TST is attached to a PNR.
Display a TST
The system displays the actual TST if only one and no deleted TST's exist. If the system can
find more than one active TST or a deleted TST, a list is displayed with all active and deleted
TSTs.
TQT or TQT/T1
Here you can find TST example:
TST00001 THR1A0980 SH/12MAY I 0 LD 15MAY18 2359 OD THRTHR

T-E
FXP/R,VC-BA
1.AMADEUS/BILLY MR
1 IKA BA 152 V 10AUG 0835 OK VHRCME 10AUG10AUG 2PC
2 X LHR BA 197 V 10AUG 1415 OK VHRCME 10AUG10AUG 2PC
3 O IAH BA 196 V 31AUG 2025 OK VHRCME 31AUG31AUG 2PC
4 X LHR BA 153 V 01SEP 2110 OK VHRCME 01SEP01SEP 2PC
IKA
FARE F USD 1066.00
EQUIV IRR 44772000
TX001 X IRR 300000-I6SE TX002 X IRR 350000-IRAE TX003 X IRR 3848000-UBAS
TX004 X IRR 238000-YCAE TX005 X IRR 769000-USAP TX006 X IRR 769000-USAS
TX007 X IRR 167000-XACO TX008 X IRR 294000-XYCR TX009 X IRR 236000-AYSE
TX010 X IRR 189000-XF
TOTAL IRR 51932000 BSR 42000.00
GRAND TOTAL IRR 51932000
THR BA X/LON BA HOU Q THRHOU10.00 M523.00BA X/LON BA THR Q
HOUTHR10.00 M523.00NUC1066.00END ROE1.000000 XF IAH4.5
*BA *
9.FE BA ONLY-CONDITIONS APPLY NON ENDORSABLE -BG:BA

10.FV BA
If you decided to delete specific TST or all TSTs, use below:
TTE/T1 or TTE/ALL

PNR Change Flag (PC Flag)
You can modify the TST itinerary automatically, or manually. When the itinerary or the name
has been changed, the system automatically adds a message (PNR CHNG) to the TST. The
system also changes the pricing indicator from automatic (I) to manual (M). The following is an
example of a TST with a PNR change flag:
TST00001 PC THR1A0980 SH/07MAY M 0 LD 10MAY18 1532 OD THRFRA

T-
FXP
1.AMADEUS/LOTUS MR
1 IKA LH 601 V 10OCT 0155 OK VRCIR 10OCT10OCT 1PC
FRA
FARE F USD 960.00
EQUIV IRR 40320000
TX001 X IRR 202000-I6SE TX002 X IRR 350000-IRAE TX003 X
IRR 1174000-OYCB
TX004 X IRR 453000-DESE TX005 X IRR 1685000-RAEB
TOTAL IRR 44184000 BSR 42000.00
THR LH FRA Q120.00 315.00LH THR Q120.00 405.00NUC960.00END
ROE1.000000
5.FE FARE RESTRICTION MAY APPLY

6.FV LH
When flight times in a PNR are changed, the system updates the TST by replacing the original
flight times with the new times.
When a status code in a PNR is changed to KK, KL, NO, UC, UN, UU or US, the flight is
retained in the TST, but the status code in the TST is removed, leaving a blank.
When a status code is changed to HK and RR, the status code in the TST is changed to OK.
Note: the PNR change flag must be removed before you can issue the ticket.
If you decide to remove PC flag for specific TST, TST number must be added to the entry.
Example:
TTF/T1
TTF Transaction code

/T1 TST selects option

System Response:
TST flag removed
The TST change flag is also removed from the TST index.
To remove the PC flag from all existing TSTs, enter:
TTF/ALL
TTF Transaction code

/ALL Indicates all TST
System Response:
All TST flags removed

Manually updating the TST itinerary

When you need to manually modify the itinerary of a TST, use the TTU entry.
The TTU entry updates the TST with all new flight information added to the PNR after TST
creation.
Have a look to below PNR:
--- TST RLR ---

RP/THR1A0980/THR1A0980 SH/SU 8MAY18/0525Z QUJO8K
THR1A0980/9113SH/8MAY18
1.AMADEUS/BEST
2 LH 601 V 20SEP 4 IKAFRA HK1 0255 0540 *1A/E*
3 LH 600 V 30SEP 7 FRAIKA HK1 1 1405 2025 *1A/E*
4 AP THR +98 21 85760 - HELP DESK / ACO OFFICE - A
5 TK TL10SEP/THR1A0980
6 FE PAX FARE RESTRICTION MAY APPLY/S2-3
7 FV PAX LH/S2-3
To display TST, enter:
TQT
System response:

T-
FXP/R,VC-LH
1.AMADEUS/BEST
1 IKA LH 601 V 20SEP 0255 OK VRCIR 20SEP20SEP 1PC
2 O FRA LH 600 V 30SEP 1405 OK VRCIR 30SEP30SEP 1PC
IKA
FARE F USD 870.00
EQUIV IRR 36540000
TX001 X IRR 202000-I6SE TX002 X IRR 350000-IRAE TX003 X IRR
1172000-OYCB
TOTAL IRR 40400000 BSR 42000.00
ROE1.000000
Now change the outbound flight to 22SEP, enter:
SB22SEP2
System response:
--- TST RLR ---

RP/THR1A0980/THR1A0980 SH/SU 8MAY18/0531Z QUJO8K
THR1A0980/9113SH/8MAY18
1.AMADEUS/BEST
5 TK TL10SEP/THR1A0980
6 FE PAX FARE RESTRICTION MAY APPLY/S3
7 FV PAX LH/S3
5 TK OK28SEP/THR1A0980
6 FV PAX LH/S3

To display TQT, enter:
TQT
System response:
TST00001 PC THR1A0980 SH/08MAY M 0 LD 11MAY18 0953 OD FRATHR

T-
FXP/R,VC-LH
1.AMADEUS/BEST
1 FRA LH 600 V 30SEP 1405 OK VRCIR 30SEP30SEP 1PC
IKA
FARE F USD 870.00
EQUIV IRR 36540000
1172000-OYCB
TOTAL IRR 40400000 BSR 42000.00
ROE1.000000
You can see that PC flag has been displayed and outbound has been removed from TST.
If you want to reuse the TST for reissue, you can update the existing TST by using TTU. To
update whole itinerary, enter:
TTU/S2,3
System response:
UPDATE - OK
To display TQT, enter:

TQT
System response:
TST00001 PC THR1A0980 SH/08MAY M 0 LD 11MAY18 0953 OD THRTHR

T-
FXP/R,VC-LH
1.AMADEUS/BEST
1 IKA LH 601 V 22SEP 0155 OK
2 O FRA LH 600 V 30SEP 1405 OK VRCIR 30SEP30SEP 1PC
IKA
FARE F USD 870.00
EQUIV IRR 36540000
1172000-OYCB
TOTAL IRR 40400000 BSR 42000.00
ROE1.000000
Now you can remove PC flag and update TST fields like fare basis, NVA, baggage allowance
and etc.

Create a Manual TST
You create a manual TST if the system is unable to price a PNR or if you need to override
system pricing. You can create an empty TST, then manually fill in with ticketing and fare
Information.
To manually create a TST or TSTs, enter:
TTC
This entry creates an empty TST shell for each group of passengers of the same type. For
example, infants in one TST, children in a second TST, and adults in a third.
Here you can find a PNR which is decided to create manual TST.
RP/THR1A0980/THR1A0980 SH/SU 8MAY18/0634Z QUNSU5

THR1A0980/9113SH/8MAY18
1.AMADEUS/BEST
2 TK 875 M 20JUN 3 IKAIST HK1 0300 0455 *1A/E*
3 TK 878 M 30JUN 6 ISTIKA HK1 I 0130 0600 *1A/E*
5 TK TL10JUN/THR1A0980
To manually create a TST or TSTs, enter:
TTC
System response:
TST00001 THR1A0980 SH/08MAY M 1 OD THRTHR

T-
1.AMADEUS/BEST
1 IKA TK 875 M 20JUN 0300 OK
2 O IST TK 878 M 30JUN 0130 OK
IKA
To update any particular TST field, you can use TTK entry.
To insert fare basis, NVA and baggage allowance, enter:
TTK/BMHYRT/VXX20JUN/A30K
System response:
TST00001 THR1A0980 SH/19JUN M+1 OD THRTHR

T-
1.AMADEUS/BEST
1 IKA TK 875 M 20JUN 0300 OK MHYRT 20JUN 30K
2 O IST TK 878 M 30JUN 0130 OK MHYRT 20JUN 30K
IKA

To insert base fare, equivalent, new taxes and total and BSR enter:
TTK/FUSD1015.00/EIRR428790000/XIRR197000I6/XIRR350000IR/XIRR63400TR/K142245.00
System response:

T-
1.AMADEUS/BEST
IKA
FARE F USD 1015.00
EQUIV IRR 42879000
TX001 X IRR 197000-I6 TX002 X IRR 350000-IR TX003 X IRR
63400-TR
TOTAL IRR 43489400 BSR 42245.00
To insert fare calculation, enter:
TTK/CTHR TK IST Q61.00 446.50TK THR Q61.00 446.50NUC1015.00END

ROE1.000000
System response:

T-
1.AMADEUS/BEST
IKA
FARE F USD 1015.00
EQUIV IRR 42879000
TX001 X IRR 197000-I6 TX002 X IRR 350000-IR TX003 X IRR
63400-TR
TOTAL IRR 43489400 BSR 42245.00
THR TK IST Q61.00 446.50TK THR Q61.00 446.50NUC1015.00END
ROE1.000000

TTK Table Options:

Here you can find the summarized TTK table:
Format Task
TTK/DTHRTHR Origin/Destination
TTK/BVLIRR1RW Fare basis for all segments
TTK/L1,2/BVLIRR1RW Fare basis for flight segments 1,2
TTK/V10AUG15SEP NVB/NVA for all flight segments
TTK/VXX15SEP NVA for all flight segments
TTK/L1,4/VXX15SEP NVA for flight segments 1, 4
TTK/A1PC Baggage allowance for all segments
TTK/L1,2/A30K Baggage allowance for segments 1,2
TTK/FUSD1012.00 Fare amount-First issue
TTK/RUSD1012.00 Fare amount- Reissue
TTK/RIRR42504000 Fare amount- Reissue (Published

Fares)
TTK/EIRR42504000 Equivalent amount
TTK/XIRR202000I6/XIRR350000IR New tax
TTK/OIRR453000DE/OIRR1683000RA Paid tax
TTK/TIRR44096000 Total amount
TTK/CTHR LH FRA Q120.00 655.00LH THR Q120.00 Fare calculation

655.00NUC1550.00END ROE1.000000
TTK/L4X Change segment 4 to transit
TTK/L4 Change segment 4 to stopover
TTK/K42000.00 To add or change bankers rate-

TTK Transaction
K1 Mandatory
42000.00 Banker’s rate
TTK/X3 Delete tax 3
TTK/X3-X Change old tax number 3 to new
TTK/X3-O Change new tax number 3 to paid
TTK/DTHRTHR Origin/Destination

Chapter 2: Issuing an E-Ticket 13
CHAPTER 2: ISSUING AN E-TICKET
1. To be more familiar with e-ticket

2. Condition for e-ticket
3. E-ticketing eligibility
4. Fare elements
5. Issuing an e-ticket
6. Issuing an e-ticket for infant
7. Itinerary receipt
8. Condition for issuing ITR
9. Displaying an ITR
10. Issue the ticket and email ITR
11. Reprinting accounting coupon

14 Chapter 2: Issuing an E-Ticket
Amadeus Electronic Ticketing (e-ticketing) allows you to sell air transportation without
issuing printed tickets.
It also allows passengers to check in and board flights without holding printed tickets.
In order to issue e-tickets, the following conditions are required:
• The office is authorized to issue e-tickets.

• To verify if interlining is possible, refer to the Ticketing Agreement Table.
• The e-ticketing indicator is shown in the availability display.
• All flight segments in the same TST must be eligible for e-ticketing.
In addition to the general conditions required in Amadeus, every airline that supports
e-ticketing has its own conditions, and these conditions may vary between markets.
For information about the e-ticketing eligibility rules for a specific airline, enter for example:
HEETTEK
Partial System Response:
EK E-TICKET EN 21MAR18 1802Z
MARKET REFERENCE
------ ---------
AE AT AU BD BH CA CH CY EG FR GB GR HK IN ID IT JP MS 22
KE KW MU NZ OM PH QA SG TH TR UG US ZA MY JO BA BG
CZ HU IS IE LU MA NL RO ES PT LK FI EE SA BE PL BD
SA MO HR NA KR GH MQ ER RS SI NO SE DK LT LV KH SK
TN ME RU ZW TZ BR FO UA PK SN SY TW NG BA BB TT BJ
AD GY JM CL AR YE LB NP MK PE NE MZ UY ZM VN AL MX
CO TG PY EC PA SD CM BO GP GF MW GE SR KZ
DE BF ML CI MS 61
KG MS 103
ELECTRONIC TICKETING DIRECT MARKET REFERENCE

---------------------------------- ---------
IR AO SD DZ ER KG GN MR MM KZ PS MS22
Ticketing Agreement Table

You can request a list of interline agreements for a particular airline. To display the list of
airlines that airline TK has interline agreements with, enter:
TGAD-KL
Partial system response:
--AIRLINES HAVING AGREEMENT WITH: KL

AA TPE - AB TPE - AC TPE - AD T E
AE TPE - AF TPED - AH TP - AI TPE
AM TPE - AP TPE - AR TPE - AS TPE
AT TPE - AV TPE - AY TPE - AZ TPE
A3 TPE - A5 TPE - A9 TPE - BA TPE
Note: the code 'TP' in the table means 'Ticketing and PTA'. The code 'E' means
'electronic ticketing' and 'D' means EMD. Before the ticket can be issued, fare elements
need to be added to the PNR. Below the most important fare elements are explained.

Before the ticket can be issued, fare elements need to be added to the PNR. Below the most important
fare elements are explained.
Fare elements
Fare element Description
FPCASH Form of payment is always mandatory.
FPCCCA5566830000002215/1222/N4344
FT*THRIR800 Tour code is mandatory when you issue

an IT (Inclusive Tour) ticket. You get the
tour code from the airline.
FE NON REF NON ENDO Endorsements/restrictions. This element
can be automatically created by the
system if, for example, you price a special
fare with restrictions. You can add an FE
element manually if you want something
to be printed in the endorsement box on
the ticket.
FZ TICKET PAID BY IBM Miscellaneous ticketing information.
FHE 555-2405900700/P1/S2-5 Manual ticket number. You use the FH

element to manually enter a ticket number
in the PNR.
The ticket number is sent to all airlines in
the itinerary if they have agreed to receive
it.
FM9 Commission
FV KL Validating carrier element is mandatory.

Ticketing airline.
FAPAX235-2494684320/ETTK/IRR16300000 Automatic ticket number. The FA element

is automatically created when you enter
/12MAY18/THR1A0980/22013344/S2-/P1 TTP to print the ticket.
FBPAX 0000000000 TTP/T-TK/RT OK The Fb element is automatically entered

ETICKET/S2-3/P1-2 in the PNR by the system when you issue
the ticket. It contains the ten-digit ticket
server Amadeus interface record
sequence numbers and the issuance
entry. The FB element is a permanent
record in the PNR. You can cancel it but
not modify it.
As a rule, all fare elements may be passenger and/or segment associated. If there is no
passenger association, the fare element applies to all passengers.

Issuing an e-ticket
To issue a ticket, enter the transaction code:
TTP/T-LH
You can include optional elements in the ticketing entry. You can also combine multiple ticket
options in a single entry. You separate the options, which you can enter in any sequence, with
slashes.
IATA recommends that you issue no more than 16 segments in a ticket or conjunction ticket.
However, this limitation depends on the airline on which the ticket is validated.
Before starting e-ticket issuance, there are some prerequisites that should be done, like creating
TST and fare elements, and then you can use TTP transaction to issue an e-ticket. Have a look
to example below:
TTP/T-LH/RT
System response:
--- TST RLR ---

RP/THR1A0980/THR1A0980 SH/SU 12MAY18/1104Z R8KDO4
THR1A0980/9113SH/12MAY18
1.AMADEUS/MIKE MR
2 LH 601 T 01AUG 3 IKAFRA HK1 0255 0540 *1A/E*
3 LH1026 T 01AUG 3 FRACDG HK1 1 0720 0830 *1A/E*
4 LH1031 T 20AUG 1 CDGFRA HK1 1 1125 1240 *1A/E*
5 LH 600 T 20AUG 1 FRAIKA HK1 1 1405 2125 *1A/E*
7 TK OK12MAY/THR1A0980//ETLH
8 FA PAX 220-2453447512/ETLH/IRR29746000/12MAY18/THR1A0980/000
00000/S2-5
9 FB PAX 0000000000 TTP/T-LH/RT OK ETICKET/S2-5
11 FM PAX *C*3/S2-5
12 FP CASH
13 FV PAX LH/S2-5
When an e-ticket is issued, the following elements in the PNR are updated:
• TK element: updated with an e-ticket indicator (ETXX)
• FA element: updated with the ticket number and an e-ticket indicator.
• FB element: updated with the A.I.R sequence number.
• FV element: if a TST does not already exist for the itinerary that you are ticketing, the
TTP entry prices the itinerary and creates or updates a passenger and segment
associated validating airline element in the PNR (one per TST). The validating carrier in
the FV element is automatically selected by the system.
Note: you can only issue a ticket if both the validating carrier used for pricing and the one in
the FV element are the same.

Issuing an e-tickets for infants

To issue tickets for infants only, enter:
TTP/T-LH/INF
TTP Transaction code
/T-LH Validating Carrier
/INF Infant indicator
System response:
--- TST RLR ---

RP/THR1A0980/THR1A0980 SH/SU 13MAY18/0429Z RAJ5NK
THR1A0980/9113SH/13MAY18
1.AMADEUS/CHRISTINA MRS(INF/GILE/08MAR18)
2 LH 601 J 01SEP 6 IKAFRA HK1 0255 0540 *1A/E*
3 LH 600 J 20SEP 4 FRAIKA HK1 1 1405 2125 *1A/E*
5 TK PAX OK13MAY/THR1A0980//ETLH/S2-3
7 SSR INFT LH HK1 AMADEUS/GILE 08MAR18/S2
8 SSR INFT LH HK1 AMADEUS/GILE 08MAR18/S3
9 FA INF 220-2453447514/ETLH/IRR16352000/13MAY18/THR1A0980/000
00000/S2-3
10 FB INF 0000000001 TTP/T-LH/RT OK ETICKET/S2-3
11 FE INF FARE RESTRICTION MAY APPLY/S2-3
12 FM INF *C*3/S2-3
13 FP CASH
Issuing tickets for non-infant passenger types

To issue tickets for all non-infant passenger types in a PNR, enter:
TTP/T-LH/PAX
TTP Transaction code

/T-LH Validating Carrier
/PAX non-infant passenger
Issuing an e-tickets with passenger

To issue ticket for specific passenger, enter:
TTP/T-LH /P1

Issuing an e-tickets with segment selection

You use the segment select option to issue a ticket for a part of the flight itinerary in the PNR,
enter:
TTP/T-LH/S4-5
Issuing an e-tickets with TST selection

To issue ticket for specific TST, add the TST number to the TTP entry. For example, enter:
TTP/T-LH/RT/T1
Note: You cannot combine the /P or /S option with the /T option.

Itinerary Receipt
An e-ticket itinerary receipt (ITR) is a document that is printed as part of the issuance of an
e-ticket. It provides the passenger with detailed flight information and serves as a certificate
proof of payment.
The ITR is a legal document. It adheres to the Warsaw Convention by providing a legal
contract between the airline and the passenger. The information printed on the ITR can also
include information such as detailed flight information, agency or airline information, form of
payment, and general remarks.
Conditions for issuing an ITR

In order for your office to issue e-ticket ITRs, the following conditions must exist:
• Your office is authorized to issue e-tickets

• A valid e-ticket PNR is present or you are in the process of creating a new one
• The PNR contains a ticket number (FA) element
To print an ITR, enter:
ITR
Here is an example of an Amadeus default e-ticket itinerary receipt (ITR).

System response:
ELECTRONIC TICKET
PASSENGER ITINERARY RECEIPT
HELP DESK / ACO OFFICE DATE: 02 JUL 2018

NO 6,17TH ST,BUCHAREST ST, AGENT: 9113
TEHRAN, 15138 NAME: AMADEUS/CHRISTINA MRS
TEHRAN
TELEPHONE : +98 21 85760
ISSUING AIRLINE : LUFTHANSA

TICKET NUMBER : ETKT 220 2453447513
BOOKING REF : AMADEUS: RAJ5NK, AIRLINE: LH/RAJ5NK
FROM /TO FLIGHT CL DATE DEP FARE BASIS NVB NVA BAG ST
TEHRAN IMAM LH 601 J 01SEP 0255 JFFIR 2PC OK

KHOMEINI INTL
FRANKFURT ARRIVAL TIME: 0540 ARRIVAL DATE: 01SEP
FRANKFURT INTL
TERMINAL:1
FRANKFURT LH 600 J 20SEP 1405 JFFIR 2PC OK

FRANKFURT INTL
TERMINAL:1
TEHRAN IMAM ARRIVAL TIME: 2125 ARRIVAL DATE: 20SEP
KHOMEINI INTL
AT CHECK-IN, PLEASE SHOW A PICTURE IDENTIFICATION AND THE DOCUMENT YOU GAVE
FOR REFERENCE AT RESERVATION TIME
ENDORSEMENTS : FARE RESTRICTION MAY APPLY

EXCHANGE RATE : 42000.00 IRR
PAYMENT : CASH
FARE CALCULATION :THR LH FRA Q180.00 1905.00LH THR Q180.00

1905.00NUC4170.00END ROE1.000000XT
1165000OY450000DE1673000RA
AIR FARE : USD 4170.00

EQUIV FARE PAID : IRR 175140000
TAX : IRR 200000I6 IRR 350000IR IRR 1165000OY
IRR 450000DE IRR 1673000RA
TOTAL : IRR 178978000
NOTICE
CARRIAGE AND OTHER SERVICES PROVIDED BY THE CARRIER ARE SUBJECT TO CONDITIONS
OF CARRIAGE, WHICH ARE HEREBY INCORPORATED BY REFERENCE. THESE CONDITIONS MAY
BE OBTAINED FROM THE ISSUING CARRIER.
THE ITINERARY/RECEIPT CONSTITUTES THE PASSENGER TICKET FOR THE PURPOSES OF

ARTICLE 3 OF THE WARSAW CONVENTION, EXCEPT WHERE THE CARRIER DELIVERS TO THE
PASSENGER ANOTHER DOCUMENT COMPLYING WITH THE REQUIREMENTS OF ARTICLE 3.
PASSENGERS ON A JOURNEY INVOLVING AN ULTIMATE DESTINATION OR A STOP IN A

COUNTRY OTHER THAN THE COUNTRY OF DEPARTURE ARE ADVISED THAT INTERNATIONAL
TREATIES KNOWN AS THE MONTREAL CONVENTION, OR ITS PREDECESSOR, THE WARSAW
CONVENTION, INCLUDING ITS AMENDMENTS (THE WARSAW CONVENTION SYSTEM), MAY APPLY
TO THE ENTIRE JOURNEY, INCLUDING ANY PORTION THEREOF WITHIN A COUNTRY. FOR
SUCH PASSENGERS, THE APPLICABLE TREATY, INCLUDING SPECIAL CONTRACTS OF
CARRIAGE EMBODIED IN ANY APPLICABLE TARIFFS, GOVERNS AND MAY LIMIT THE
LIABILITY OF THE CARRIER. THESE CONVENTIONS GOVERN AND MAY LIMIT THE LIABILITY
OF AIR CARRIERS FOR DEATH OR BODILY INJURY OR LOSS OF OR DAMAGE TO BAGGAGE,
AND FOR DELAY.

To issue an e-ticket ITR for selected passengers when there is only one FA element, enter,
for example:
ITR/P1, 3-5
If multiple FA elements exist in the PNR, you must select only one element by specifying
its line number. An e-ticket ITR will be issued for each passenger associated to this FA
element. Enter, for example:
ITR/L10
To send ITR to email address, enter, for example:
ITR-EML-AMADEUS@GMAIL.COM
You can use RIZ remark to include miscellaneous information on the e-ticket ITR.
RIZ Have a Nice Trip
Displaying an ITR
You can display the ITR on your terminal before or after printing it. If there is only one FA
or FHE element in the PNR, to display an e-ticket ITR on your terminal, enter:
ITRD
Combining Ticket Issuance with ITR E-Mail Options
You can combine the ticket issuance entry with ITR e-mail options.
TTP/T-LH/ITR-EML-AMADEUS@GMAIL.COM

Reprinting accounting coupon
You can reprint the agent coupons that have been previously printed and reported using the
TTR entry.
A request to reprint an accounting coupon can be made with or without a PNR present.
To reprint the accounting coupons for all documents and passengers in the PNR, enter:
TTR
If your request is successful, you receive the following system response:
OK PROCESSED
If there is more than one passenger or FA/FH element number in the PNR, you can enter the
passenger (/P), FA/FH element line number selection (/L) to print the accounting coupons for
specific passengers or documents only.
Here are some examples:
TTR/T reprints the accounting coupons for all the e-tickets in the PNR
TTR/P1 reprints the accounting coupons for passenger 1
TTP/P1,3 reprints the accounting coupons for passenger 1 and 3
TTP/L7 reprints the accounting coupons for the PNR FA/FH element line number
Note: You cannot combine the /P potion with the /L option
You can reprint accounting coupons without having a retrieved PNR displayed on your
screen.
TTR/T/220-2453447513

Chapter 3: Displaying an E-Ticket Record 23
CHAPTER 3: DISPLAYING AN E-TICKET RECORD
1. Displaying an e-ticket record

2. Status of an e-ticket record
3. Display detail of taxes
4. Display old e-ticket record from new one

24 Chapter 3: Displaying an E-Ticket Record
Displaying an e-ticket record
When you successfully issue an e-ticket, an e-ticket record is stored in the airline’s electronic
ticketing database (ETDB).
The Following information is taken from the PNR and the TST to create and display an ET
record:
- Ticket number
- Passenger name
- Flight segments
- Fare, Equivalent fare, taxes and total
- Frequent traveler information
To display an e-ticket record, when there is only one FA/FHE in the PNR, enter:
TWD
For a specific FA/FHE element, by the line number, enter:
TWD/L8
System response:
TKT-1572498429949 RCI- 1A LOC-RAWL6J

OD-THRTHR SI- FCPI-0 POI-THR DOI-13MAY18 IOI-00000000
1.ETICKET/IRAN ADT ST
1 OIKA QR 483 Q 10JUN1245 OK QJIRP1RX O 30JUN 30K
2 XDOH QR 141 Q 10JUN1510 OK QJIRP1RX O 30JUN 30K
3 OBCN QR 142 Q 20JUN2230 OK QJIRP1RX O 12JUN 30K
4 XDOH QR 482 Q 21JUN0800 OK QJIRP1RX O 12JUN 30K
IKA
FARE F USD 543.00
EQUIV IRR 22806000 BSR 42000.00
TOTALTAX IRR 2473000
TOTAL IRR 25279000
/FC THR QR X/DOH QR BCN Q THRBCN50.00 221.50QR X/DOH QR THR Q BC
NTHR50.00 221.50NUC543.00END ROE1.000000
FE /C1-4 VALID ON QR SERVICES ONLY
FP CASH
NON-ENDORSABLE
FOR TAX/FEE DETAILS USE TWD/TAX
You can also display an ET record without a retrieved PNR by including the ticket number in
your TWD entry. For example, enter:
TWD/TKT157-2498429949
When you display an ET record, it remains active for 30 minutes or until you display another
ET record, whichever comes first. When either occurs, the current ET record is purged. You
can display the current ET record at any time while it is active. Enter:
TWDRT
When you display an ET record, you can redisplay the PNR by entering:
RT*E

The following table explains the components in the header line:
Component Explanation
TKT-1572498429949 E-ticket number
RCI- Confirmation number (if returned by the

ETDB)
LOC-RAWL6J Record locator
OD-THRTHR Origin and destination
SI- Sales indicator. By most airlines this field is

no longer used.
FCPI-0 Fare calculation pricing indicator
POI-THR Place of issue
DOI-13MAY18 Date of issue
IOI-00000000 IATA number of the issuing office
Status of an e-ticket record

Based on different situations, e-ticket record can have various status codes.
Following are the most important status indicators of an electronic ticket record.
A AIRPORT CONTROL O OPEN FOR USE

C CHECKED IN P PRINTED
E EXCHANGED/REISSUED R REFUNDED
F FLOWN/USED S SUSPENDED
V VOID L LIFTED/BOARDED

26 Chapter 3: Displaying an E-Ticket Record
Displaying detail of taxes
If an ET record contains total tax line that contains the total amount of all the taxes is displayed.
Here is an example:
TKT-1762411568649 RCI- 1A LOC-VNZMNA

OD-THRTHR SI- FCPI-0 POI-THR DOI-17JUN18 IOI-00000000
1.AMADEUS/BEST ADT ST
1 OIKA EK 980 W 23JUN1910 OK WLXESIR1 O 23DEC 30K
2 XDXB EK 366 W 24JUN0340 OK WLXESIR1 O 23DEC 30K
3 OTPE EK 367 B 29JUN2335 OK BLXESIR1 O 23DEC 30K
4 XDXB EK 971 B 30JUN0745 OK BLXESIR1 O 23DEC 30K
IKA
FARE F USD 1471.00
EQUIV IRR 62143000 BSR 42245.00
TOTAL IRR 64406000
/FC THR EK X/DXB EK TPE770.50EK X/DXB Q15.00EK THR685.00NUC1470.
50END ROE1.000000
FE NON-END/FLEX
FP CASH
To display tax details, enter:
TWD/TAX
System response:

TX01 IRR 86000YQ TX02 IRR 198000I6 TX03 IRR 350000IR
TX04 IRR 806000F6 TX05 IRR 116000ZR TX06 IRR 707000TW
The total tax amount is displayed with the individual taxes listed by number showing the
currency code, the tax amount, and the tax code.
Note: If old taxes exist, in the case of a reissue for example, PD for Paid Tax is displayed
instead of TX for Tax.
Example:

TX01 IRR 7162000XP
PD01 IRR 196000I6 PD02 IRR 350000IR PD03 IRR 822000G4

Displaying an Old ET Record from a New ET Record
If you have exchanged an e-ticket, you can display the original e-ticket record from the new e-
ticket display. To do this, first displays the new e-ticket record by enter:
TWD
System Response:
TKT-1572498518353 RCI- 1A LOC-WRWJPS

OD-THRTHR SI- FCPI-1 POI-THR DOI-16JUL18 IOI-00000000
1.BROWN/ANNE MRS ADT ST
1 OIKA QR 491 S 22JUL0525 OK SHIRR1RW O 22JUL 30K
2 XDOH QR 39 S 22JUL0735 OK SHIRR1RW O 22JUL 30K
3 OCDG QR 40 N 10SEP1600 OK NHIRR1RX O 22JUL22JUL 30K
4 XDOH QR 490 N 11SEP0040 OK NHIRR1RX O 22JUL22JUL 30K
IKA
FARE R USD 664.00
EQUIV IRR IRR BSR 43010.00
TAXES PD
TOTAL IRR 5420000A
/FC THR QR X/DOH QR PAR Q THRPAR50.00 307.50QR X/DOH QR THR Q PA
RTHR50.00 256.50NUC664.00END ROE1.000000
FE /C1-4 NON END/CHNG PENALTIES AS PER RULE
FO 157-2498518352THR16JUL18/00000000/157-2498518352
FP O/CASH+/CASH
NON-ENDORSABLE
Then, to display the original e-ticket record, enter:
TWD/O*
System Response:
TKT-1572498518352 RCI- 1A LOC-WRWJPS
1.BROWN/ANNE MRS ADT ST
1 OIKA QR 491 N 20JUL0525 OK NHIRR1RX E 30K
2 XDOH QR 39 N 20JUL0735 OK NHIRR1RX E 30K
3 OCDG QR 40 N 10SEP1600 OK NHIRR1RX E 21JUL 30K
4 XDOH QR 490 N 11SEP0040 OK NHIRR1RX E 21JUL 30K
IKA
FARE F USD 613.00
EQUIV IRR 26366000 BSR 43010.00
TOTAL IRR 31009000
/FC THR QR X/DOH QR PAR Q THRPAR50.00 256.50QR X/DOH QR THR Q PA
RTHR50.00 256.50NUC613.00END ROE1.000000
FP CASH
NON-ENDORSABLE
SAC- 157YBOS17FXAO
Note that with the original e-ticket display the coupon status shows "E" for exchanged, and
with the new e-ticket display the coupon status shows "O" for open.

28 Chapter 4: Cancel a sale, Exchange or Refund
CHAPTER 4: CANCEL A SALE, EXCHANGE OR

REFUND
1. Understand the concept of Voiding

2. Condition for Voiding an exchange document
3. Condition for cancelling a refunded document

Chapter 4: Cancel a sale, Exchange or Refund 29
Voiding Amadeus Electronic Tickets
Void / Canceling an ET record causes the system to send a void request to the airline. The
record is also cancelled in the sales report automatically, as long as the cancellation is within
the current sales period.
When an e-ticket has been successfully voided, the following message is displayed:
OK - DOCUMENT(S) CANCELLED
Notes: You can void an e-ticket at the same date of the issuance.
You can void e-ticket coupons that have an ‘open’ status.
TKT-1572498429950 RCI- 1A LOC-RDDMGK

1 OIKA QR 499 J 10SEP2340 OK JHIRR1FE O 10SEP 40K
2 XDOH QR 123 J 11SEP0140 OK JHIRR1FE O 10SEP 40K
3 OMXP QR 128 J 20SEP1625 OK JHIRR1FE O 10SEP 40K
4 XDOH QR 490 J 21SEP0040 OK JHIRR1FE O 10SEP 40K
IKA
FARE F USD 2826.00
EQUIV IRR 118692000 BSR 42000.00
TOTAL IRR 121506000
/FC THR QR X/DOH QR MIL Q THRMIL140.00 1273.00QR X/DOH QR THR Q
MILTHR140.00 1273.00NUC2826.00END ROE1.000000
FP CASH
NON-ENDORSABLE
The following steps apply:
• Using the FA or FH:
TRDC/L8/T-QR
• Using the ticket Number:
TRDC/TK-2498429950/T-QR
• Using the query report:
TRDC/256/T-QR

Now take a look at the PNR and e-ticket record:
--- TST RLR ---

RP/THR1A0980/THR1A0980 SH/SU 14MAY18/0432Z RDDMGK
THR1A0980/9113SH/14MAY18
1.AMADEUS/BEST
2 QR 499 J 10SEP 1 IKADOH HK1 2340 0015+1 *1A/E*
3 QR 123 J 11SEP 2 DOHMXP HK1 0140 0715 *1A/E*
4 QR 128 J 20SEP 4 MXPDOH HK1 1 1625 2330 *1A/E*
5 QR 490 J 21SEP 5 DOHIKA HK1 0040 0415 *1A/E*
7 TK OK14MAY/THR1A0980//ETQR
8 FA PAX157-2498429950/EVQR/IRR121506000/14MAY18/THR1A0980/000
00000/S2-5
9 FB PAX 0000000000 TTP/T-QR/RT OK ETICKET/S2-5
10 FE PAX /C1-4 NON END/CHNG PENALTIES AS PER RULE/S2-5
11 FM PAX *C*9/S2-5
12 FP CASH
13 FV PAX QR/S2-5
E-ticket record:
TKT-1572498429950 RCI- 1A LOC-RDDMGK

1 OIKA QR 499 J 10SEP2340 OK JHIRR1FE V 10SEP 40K
2 XDOH QR 123 J 11SEP0140 OK JHIRR1FE V 10SEP 40K
3 OMXP QR 128 J 20SEP1625 OK JHIRR1FE V 10SEP 40K
4 XDOH QR 490 J 21SEP0040 OK JHIRR1FE V 10SEP 40K
IKA
FARE F USD 2826.00
EQUIV IRR 118692000 BSR 42000.00
TOTAL IRR 121506000
/FC THR QR X/DOH QR MIL Q THRMIL140.00 1273.00QR X/DOH QR THR Q
MILTHR140.00 1273.00NUC2826.00END ROE1.000000
FP CASH
NON-ENDORSABLE
SAC- 157XPCPN09CLA

Voiding Exchange, Cancel Refund
Depending on the airline, if you re-issued a ticket or refunded a document by mistake, you
may be authorized to void or cancel it.
For more information about which airline supports TRDC entry, you can refer to
HE ETT XY (XY means airline code) and find “VOID EXCHANGE “and
“CANCEL REFUND” If they set to "Y", you have permission to use TRDC entry.
LH E-TICKET EN 2NOV16 0642Z
HISTORY :N REVALIDATION :Y
PRINT (US ONLY) :N REFUND :Y
VOID :Y VOID EXCHANGE/REISSUE :Y
CANCEL REFUND :Y
NOTE: FOR INFORMATION ABOUT GENERAL CONDITIONS AND FORMATS

FOR E-TICKETING IN AMADEUS, ENTER: HE ETT
You can use TRDC to void exchanged/reissued document or cancel refunded document.
Here you can find some entries:
• TRDC/L8/T-LH (From the PNR by FA/FH element line number)

• TRDC/TK-2453447510/T-LH (By documents number)
• TRDC/256/T-LH (From the query report)
System response:
If the validating airline does not support the TRDC entry, the system will display the warning
message:
FUNCTION NOT SUPPORTED FOR THIS AIRLINE
Note: In all cases, remember you can only cancel a document that has not yet been
confirmed. When you display a query report, you can identify a confirmed document by an
asterisk (*), when is displayed next to the sequence number.

Scenario 1: Void Exchange

The return flight of the following itinerary has been changed to Z class and ticket reissued.
After that you found the mistake in calculation, now you can use TRDC command to cancel
the reissue ticket in order to update your calculation.
RP/THR1A0980/THR1A0980 SH/SU 14MAY18/0510Z RDF9WS

THR1A0980/9113SH/14MAY18
1.AMADEUS/MIKE
2 LH 601 M 10JUN 7 IKAFRA HK1 0255 0540 *1A/E*
3 LH 600 Z 20JUN 3 FRAIKA HK1 1 1405 2125 *1A/E*
6 FA PAX 220-2453447516/ETLH/IRR13020000/14MAY18/THR1A0980/00000000/S2-3
7 FB PAX 0000000000 TTP/T-LH/RT/P1 OK ETICKET/S2-3
9 FM PAX *C*3/S2-3
10 FO 220-2453447515THR14MAY18/00000000/220-24534475151E1
11 FP O/CASH+/CASH
12 FV PAX LH/S2-3
E-ticket record:
TKT-2202453447516 RCI- 1A LOC-RDF9WS

1.AMADEUS/MIKE ADT ST
1 OIKA LH 601 M 10JUN0255 OK MFFIR O 10JUN10JUN 1PC
2 OFRA LH 600 Z 20JUN1405 OK ZRCIR O 20JUN20JUN 2PC
IKA
FARE R USD 1985.00
EQUIV IRR 83370000
TOTALTAX IRR 0
TAXES PD
TOTAL IRR 13020000A
/FC THR LH FRA Q120.00 655.00LH THR Q180.00 1030.00NUC1985.00END
ROE1.000000
FE FARE RESTRICTION MAY APPLY
FO 220-2453447515THR14MAY18/00000000/220-2453447515
FP O/CASH+/CASH
Entry to cancel exchange ticket: TRDC/L6/T-LH
System response:

The reissued e-ticket record after using TRDC entry:

1 OIKA LH 601 M 10JUN0255 OK MFFIR V 10JUN10JUN 1PC
2 OFRA LH 600 Z 20JUN1405 OK ZRCIR V 20JUN20JUN 2PC
IKA
FARE R USD 1985.00
EQUIV IRR 83370000
TOTALTAX IRR 0
TAXES PD
TOTAL IRR 13020000A
ROE1.000000
FO 220-2453447515THR14MAY18/00000000/220-2453447515
FP O/CASH+/CASH
SAC- 220XPCPM9H7X8
The exchanged ticket record after using TRDC entry:

1 OIKA LH 601 M 10JUN0255 OK MFFIR O 10JUN10JUN 1PC
2 OFRA LH 600 Z 20JUN1405 OK ZRCIR O 20JUN20JUN 2PC
IKA
FARE F USD 1985.00
EQUIV IRR 83370000 BSR 42000.00
TOTAL IRR 87208000
ROE1.000000
FP CASH
Cancelled ticket will be displayed in the query report as below:
TJQ/SOF/T-LH
AGY NO - 00000000 QUERY REPORT 14MAY CURRENCY IRR

OFFICE - THR1A0980 SELECTION:
AGENT - 9113SH 14 MAY 2018
-------------------------------------------------------------------------------
SEQ NO A/L DOC NUMBER TOTAL DOC TAX FEE COMM FP PAX NAME AS RLOC TRNC
-------------------------------------------------------------------------------
000057 220 2453447515 87208000 38380T 0 25011T CA AMADEUS/ SH RDF9WS TKTT
000058 220 2453447516 13020000 0 0 390600 CA AMADEUS/ SH RDF9WS CANX

Scenario 2: Cancel Refund
You refunded an e-ticket by mistake instead of another one, now you can cancel the refunded
ticket from sales report.
TJQ/T-LH/D-12MAY14MAY
AGY NO - 00000000 QUERY REPORT 12MAY-14MAY CURRENCY IRR
AGENT - 9113SH 14 MAY 2018
-------------------------------------------------------------------------------
-------------------------------------------------------------------------------
000057*220 2453447515 87208000 38380T 0 25011T CA AMADEUS/ SH RDF9WS TKTT
000058*220 2453447516 145245000 21400T 0 12879T CA AMADEUS/ SH RDF9WS CANX
000059*220 2453447517 35278000 58780T 0 882000 CA TEST/BES SH RDGUMX TKTT
000060 220 2453447518 30121000 32390T 0 29303T CA TEST/BES SH RDGUMX TKTT
000061 220 2453447510 -35278000-58780T 0-882000 CA TEST/BES SH RDGUMX RFND
Entry to cancel refunded ticket: TRDC/000061/T-LH
Canceled refund document will be displayed in the query report as below:
TJQ/T-LH/D-12MAY14MAY
AGENT - 9113SH 14 MAY 2018
-------------------------------------------------------------------------------
-------------------------------------------------------------------------------
000057*220 2453447515 87208000 38380T 0 25011T CA AMADEUS/ SH RDF9WS TKTT
000058*220 2453447516 145245000 21400T 0 12879T CA AMADEUS/ SH RDF9WS CANX
000059*220 2453447517 35278000 58780T 0 882000 CA TEST/BES SH RDGUMX TKTT
000060 220 2453447518 30121000 32390T 0 29303T CA TEST/BES SH RDGUMX TKTT
000061 220 2453447510 -35278000-58780T 0-882000 CA TEST/BES SH RDGUMX RFNX
In this scenario TRDC entry changes the coupon status of the ticket from R to O.

Chapter 5: Reissue/Revalid 35
CHAPTER 5: REISSUE/REVALID
1. Understand concept of reissue/exchange

2. Reissue with using FXP transaction
3. Reissue with TTU transaction
4. Reissue with TTC transaction
5. Revalidation

36 Chapter 5: Reissue/Revalid
Introduction
When a passenger changes his/her reservation after a ticket has been issued, the original
ticket has to be reissued or rerouted.
If the new route remains the same, but there is a date or class change, it is called reissue.
If the new route is different, it is called a rerouting.
There are three methods of processing a reissue or rerouting.
1. Re-pricing the itinerary and creating a new TST using the FXP transaction
2. Updating an already existing TST using TTU transaction
3. Creating a new manual TST using the TTC transaction

Scenario 1: Reissue with re-pricing the itinerary (No Additional)
Re-pricing with the FXP transaction is only possible when the passenger has not used part of
his ticket yet.
Below you can find an example of PNR that e-ticket has been issued.
--- TST RLR ---

RP/THR1A0980/THR1A0980 SH/SU 21JUL18/0950Z RDYUIA
THR1A0980/9113SH/21JUL18
1.WATSON/MIKE
2 TK 873 Z 10OCT 3 IKAIST HK1 0430 0720 *1A/E*
3 TK 878 Z 20OCT 6 ISTIKA HK1 I 0130 0500 *1A/E*
5 TK OK21JUL/THR1A0980//ETLH
6 FA PAX 235-2494810995/ETTK/IRR68115000/21JUL18/THR1A0980/00
000000/S2-3
7 FB PAX 0000000000 TTP/T-TK/RT OK ETICKET/S2-3
8 FE PAX NONEND/TK ONLY/S2-3
9 FM PAX *C*7/S2-3
10 FP CASH
11 FV PAX TK/S2-3
The following ticket was issued.
TKT-2352494810995 RCI- 1A LOC-RDYUIA

1.WATSON/MIKE ADT ST
1 OIKA TK 873 Z 10OCT0430 OK ZLYRT O 40
2 OIST TK 878 Z 20OCT0130 OK ZLYRT O 40
IKA
FARE F USD 1541.00
EQUIV IRR 66911000 BSR 43420.00
TOTAL IRR 68115000
/FC THR TK IST Q71.00 699.50TK THR Q71.00 699.00NUC1541.00END ROE
1. 000000
FE NONEND/TK ONLY
FP CASH
Passenger Watson wants to change his outbound flight to new date.

The fare allows a change in date without extra charge, you must re-price the new itinerary and
create a new TST.
The following steps have to be taken:
1. Book the new flight.
--- TST RLR ---

THR1A0980/9113SH/25JUL18
1.WATSON/MIKE
000000/S3
7 FB PAX 0000000000 TTP/T-TK/RT OK ETICKET/S3
8 FE PAX NONEND/TK ONLY/S3
9 FM PAX *C*7/S3
10 FP CASH
11 FV PAX TK/S3

2. Cancel original TST by using TTE

3. Price the new itinerary with FXP
4. Store new TST
5. Display the new TST
System response:
TST00002 THR1A0980 SH/25JUL I 0 LD 08OCT18 2359 OD THRTHR
T-
FXP
1.AMADEUS/PERSIA
1 IKA TK 873 Z 08OCT 0430 OK ZLYRT 40K
2 O IST TK 878 Z 20OCT 0130 OK ZLYRT 40K
IKA
FARE F USD 1541.00
EQUIV IRR 66911000
TX001 X IRR 202000-I6SE TX002 X IRR 350000-IRAE TX003 X IRR 652000-TRAE
TOTAL IRR 68115000 BSR 43420.00
ROE1.000000
9.FE NONEND/TK ONLY

10.FV TK
6. Exchange new TST.
TTK/EXCH
System response:
TST00002 THR1A0980 SH/25JUL M 1 LD 08OCT18 2359 OD THRTHR

T-
FXP
1.AMADEUS/PERSIA
1 IKA TK 873 Z 08OCT 0430 OK ZLYRT 40K
2 O IST TK 878 Z 20OCT 0130 OK ZLYRT 40K
IKA
FARE R USD 1541.00
EQUIV IRR
TX001 O IRR 202000-I6SE TX002 O IRR 350000-IRAE TX003 O IRR 652000-TRAE
TOTAL IRR 0
GRAND TOTAL IRR 0
ROE1.000000
9.FE NONEND/TK ONLY

10.FP O/CASH
11.FV TK

7. Adjust the NVA and Equivalent.
TTK/VXX08OCT
TTK/EIRRIRR or TTK/EIRR66911000
System response:
TST00002 THR1A0980 SH/25JUL M 1 LD 08OCT18 2359 OD THRTHR

T-
FXP
1.AMADEUS/PERSIA
1 IKA TK 873 Z 08OCT 0430 OK ZLYRT 08OCT 40K
2 O IST TK 878 Z 20OCT 0130 OK ZLYRT 08OCT 40K
IKA
FARE R USD 1541.00
EQUIV IRR 66911000
TX001 O IRR 202000-I6SE TX002 O IRR 350000-IRAE TX003 O IRR 652000-TRAE
TOTAL IRR 0
GRAND TOTAL IRR 0
ROE1.000000
9.FE NONEND/TK ONLY

10.FP O/CASH
11.FV TK
8. You have to enter the original issue/in exchange ticket number.
FO*L6/P1/S2-3
FO* transaction code

L6 FA/FH line number
P1 passenger number
S2-3 active segments numbers
FO235-2494810995E1THR21JUL18/00000000/235-2494810995/P1/S2-3
System response:
--- TST RLR ---

THR1A0980/9113SH/25JUL18
1.WATSON/MIKE
000000/S3
7 FB PAX 0000000000 TTP/T-TK/RT OK ETICKET/S3
8 FE PAX NONEND/TK ONLY/S2-3
9 FO PAX 235-2494810995THR21JUL18/00000000/235-2494810995E1
/S2-3
10 FP PAX O/CASH/S2-3
11 FV PAX TK/S2-3
9. Issue new TST.
TTP/T-TK/RT

Scenario 2: Reissue with re-pricing the itinerary (Additional Payment)
Passenger Watson wants to change (Reroute) his inbound reservation from AMS - IKA to
LHR – IKA. You have to retrieve his PNR and FA element shows you that an e-ticket was
issued.
Current PNR:
--- TST RLR ---

RP/THR1A0980/THR1A0980 SH/SU 14MAY18/1038Z RE454T
THR1A0980/9113SH/14MAY18
1. WATSON/MIKE
3 LH 986 V 01SEP 6 FRAAMS HK1 1 0805 0920 *1A/E*
4 LH 989 V 30SEP 7 AMSFRA HK1 1110 1215 *1A/E*
00000/S2-5
11 FM PAX *C*3/S2-5
12 FP CASH
13 FV PAX LH/S2-5
Here you can find PNR after changing inbound reservation:
--- TST RLR ---

THR1A0980/9113SH/14MAY18
1. WATSON/MIKE
4 ARNK
5 LH 903 V 25SEP 2 LHRFRA HK1 2 1030 1305 *1A/E*
00000/S2-3
12 FM PAX *C*3/S2-3
13 FP CASH
14 FV PAX LH/S2-3
2. Cancel original TST by using TTE

3. Price the new itinerary with FXP/R,VC-LH
4. Store new TST
5. Display the new TST

System response:

T-
FXP/R,VC-LH
1. WATSON/MIKE
2 X FRA LH 986 V 01SEP 0805 OK VRCIR 01SEP01SEP 1PC
3 AMS ARNK
4 O LHR LH 903 V 25SEP 1030 OK VRCIR 25SEP25SEP 1PC
IKA
FARE F USD 850.00
EQUIV IRR 35700000
TX001 X IRR 200000-I6SE TX002 X IRR 350000-IRAE TX003 X IRR 450000-DESE
TX004 X IRR 2124000-RAEB TX005 X IRR 4435000-GBAD TX006 X IRR 1098000-UBAS
TOTAL IRR 44357000 BSR 42000.00
THR LH X/FRA Q120.00LH AMS Q45.00 260.00/-LON LH X/FRA Q45.00LH
THR Q120.00 260.00NUC850.00END ROE1.000000
*LH *
TTK/EXCH
System response:
TST00002 THR1A0980 SH/14MAY M 1 LD 17MAY18 1507 OD THRTHR

T-
FXP/R,VC-LH
1. WATSON/MIKE
3 AMS ARNK
IKA
FARE R USD 850.00
EQUIV IRR
TX001 O IRR 200000-I6SE TX002 O IRR 350000-IRAE TX003 O IRR 450000-DESE
TX004 O IRR 2124000-RAEB TX005 O IRR 4435000-GBAD TX006 O IRR 1098000-UBAS
TOTAL IRR 0
GRAND TOTAL IRR 0
THR Q120.00 260.00NUC850.00END ROE1.000000
*LH *

12.FP O/CASH
13.FV LH

7. Use TTK to update TST fields.
In this case 50 USD change fee should be added and there are some new taxes as below:
IRR 4435000 GB & IRR 1098000 UB

TTK/EIRRIRR or EIRR35700000
TTK/TIRR7633000
There are two ways to update new taxes:
TTK/X5 (delete tax number 5) then TTK/XIRR4435000GB (add new tax)

or
TTK/X5-X (change old tax number 5 to new tax)
TTK/X6 (delete tax number 6) then TTK/XIRR1098000 UB (add new tax)

or
TTK/X6-X (change old tax number 6 to new tax)
TTK/XIRR2100000DU (add penalty as a new tax)
System response:
TST00002 THR1A0980 SH/14MAY M 1 LD 17MAY18 1507 OD THRTHR

T-
FXP/R,VC-LH
1. WATSON/MIKE
3 AMS ARNK
IKA
FARE R USD 850.00
EQUIV IRR 35700000
TX004 O IRR 2124000-RAEB TX005 X IRR 4435000-GBAD TX006 X IRR 1098000-UBAS
TX007 X IRR 2100000 DU
TOTAL IRR 7633000
THR Q120.00 260.00NUC850.00END ROE1.000000
*LH *

8. Cancel old form of payment and enter new one:
FPO/CASH+/CASH
System response:
--- TST RLR ---

THR1A0980/9113SH/14MAY18
1. WATSON/MIKE
4 ARNK
5 LH 903 V 25SEP 2 LHRFRA HK1 2 1030 1305 *1A/E*
00000/S2-3
11 FE PAX FARE RESTRICTION MAY APPLY/S2-3,5-6
12 FP PAX O/CASH+/CASH/S2-3,5-6
13 FV PAX LH/S2-3,5-6
14 FV PAX EY/S2-3,5-6
FO*L9/P1/S2-3,5-6
System response:
FO220-2453447519E1THR14MAY18/00000000/220-2453447519E1/P1/S2-3,5-6
10. Issue new TST.
TTP/T-LH/RT

Scenario 3: Reissue with re-pricing the itinerary (Additional Payment)
Passenger Peterson wants to change her inbound reservation to AZ756/02SEP on V class after
departure.
This fare allows a change in date and the new departure date is within the validity, passenger has to
pay changing fee and base fare extra charge for ADL is 107 USD and for INF is 10 USD.
In this case you must re-price historical fare and create a new TST.
Current PNR:
--- TST RLR ---

RP/THR1A0980/THR1A0980 SH/SU 22JUL18/1107Z KKM8WO
THR1A0980/9113SH/22JUL18
1.PETERSON/ANGELA MRS(INF/GILA/20MAR18)
2 AZ 757 N 23JUL 1 IKAFCO HK1 FLWN
3 AZ 756 N 30JUL 1 FCOIKA HK1 1 1800 0120+1 *1A/E*
5 TK OK22JUL/THR1A0980//ETAZ
6 SSR INFT AZ HK1 PETERSON/GILA 20MAR18/S2
8 FA PAX 055-2400550009/ETAZ/IRR32523000/22JUL18/THR1A0980/000
00000/S2-3
9 FA INF 055-2400550010/ETAZ/IRR3900000/22JUL18/THR1A0980/0000
0000/S2-3
10 FB PAX 0000000000 TTP/T-AZ/RT OK ETICKET/S2-3
11 FB INF 0000000001 TTP/T-AZ/RT OK ETICKET/S2-3
12 FE PAX AZ ONLY/S2-3
13 FE INF AZ ONLY/S2-3
14 FM PAX *C*7/S2-3
15 FM INF *C*7/S2-3
16 FP CASH
17 FV PAX AZ/S2-3
1. Display e-tickets records and check if the second flight coupon is still open for use.
TWD/L8
System response:
TKT-0552400550009 RCI- 1A LOC-KKM8WO

1.PETERSON/ANGELA MRS ADT ST
1 OIKA AZ 757 N 23JUL0415 OK NHRCLIR1 F 23JUL23JUL 1PC
2 OFCO AZ 756 N 30JUL1800 OK NHRCLIR1 O 30JUL30JUL 1PC
IKA
FARE F USD 694.00
EQUIV IRR 29849000
TOTAL IRR 32523000
/FC THR AZ ROM Q93.78 253.00AZ THR Q93.78 253.00NUC693.56END ROE
1.000000
FE AZ ONLY
FP CASH

TWD/L9
System response:
TKT-0552400550010 RCI- 1A LOC-KKM8WO

1.PETERSON/GILA INF ST
1 OIKA AZ 757 N 23JUL0415 NS NHRCLIR1/ F 23JUL23JUL 1PC
2 OFCO AZ 756 N 30JUL1800 NS NHRCLIR1/ O 30JUL30JUL 1PC
IKA
FARE F USD 65.00
EQUIV IRR 2796000
TOTAL IRR 3900000
/FC THR AZ ROM Q7.03 25.30AZ THR Q7.03 25.30NUC64.66END ROE1.000
000
FE AZ ONLY
FP CASH
2. Book the new flight and cancel original flight

3. Cancel original TSTs by using TTE/ALL
4. Price the new itinerary with FXP/R,VC-AZ,22JUL18/S2-3
5. Store new TSTs
6. Display the new TST for adult
TQT/T3
System response:
TST00003 THR1A0980 SH/25JUL M V LD 25JUL18 2359 OD THRTHR

T-
FXP/R,VC-AZ,22JUL18/S2-3
1.PETERSON/ANGELA MRS
1 IKA AZ 757 N 23JUL 0415 OK NHRCLIR1 23JUL23JUL 1PC
2 O FCO AZ 756 V 02SEP 1800 OK VHRCLIR1 02SEP02SEP 1PC
IKA
FARE F USD 801.00
EQUIV IRR 34780000
TX001 X IRR 201000-I6SE TX002 X IRR 350000-IRAE TX003 X IRR 127000-EXAE
TX004 X IRR 377000-HBCO TX005 X IRR 1415000-ITEB TX006 X IRR 44000-MJAD
TX007 X IRR 160000-VTSE
TOTAL IRR 37465000 BSR 43420.00
THR AZ ROM Q93.78 253.00AZ THR Q93.78 360.50NUC801.00END
ROE1.000000
*AZ *
12.FE AZ ONLY
14.FP CASH
15.FV AZ

7. Update the TST with the inbound segment by using TTU entry as below:
TTU/T3/S3
System response:
UPDATE - OK
TTK/EXCH/T3
In this case 70 USD change fee should be added.
TTK/T3/EIRRIRR or TTK/T3/EIRR34780000
TTK/T3/TIRR7690000
TTK/T3/XIRR3040000OB
FPPAXO/CASH+/CASH
11. You have to enter the original issue /in exchange ticket number for adult.
FO*L8/P1/S3
System response:
FO055-2400550009E2THR22JUL18/0000000/055-2400550009E2/P1/S3

Here you can find PNR after entering FO line for ADL:
--- TST RLR ---

THR1A0980/9113SH/25JUL18
3 AZ 756 V 02SEP 7 FCOIKA HK1 1 1800 0120+1 *1A/E*
5 TK OK22JUL/THRI1A0980//ETAZ
00000/S2
0000/S2
10 FB PAX 0000000000 TTP/T-AZ/RT OK ETICKET/S2
11 FB INF 0000000001 TTP/T-AZ/RT OK ETICKET/S2
12 FE INF AZ ONLY/S2-3
13 FE PAX AZ ONLY/S3
14 FO PAX 055-2400550009THR22JUL18/0000000/055-24005500095E2
/S3
15 FP PAX O/CASH+/CASH
16 FV INF AZ/S2-3
17 FV PAX AZ/S3
12. Issue new TST.
TTP/T-AZ/T3/RT
13. Display the new TST for infant.
TQT/T4
System response:
TST00004 THR1A0980 SH/25JUL M V LD 25JUL18 2359 OD THRTHR

T-
FXP/R,VC-AZ,22JUL18/S2-3
1.PETERSON/GILA(INF)
1 IKA AZ 757 N 23JUL 0415 NS NHRCLIR1I 23JUL23JUL 1PC
2 O FCO AZ 756 V 02SEP 1800 NS VHRCLIR1I 02SEP02SEP 1PC
IKA
FARE F USD 75.00
EQUIV IRR 3257000
TX001 X IRR 754000-YRVB TX002 X IRR 350000-IRAE
TOTAL IRR 4365000 BSR 43420.00
THR AZ ROM Q7.03 25.30AZ THR Q7.03 36.05NUC75.41END ROE1.000000
*AZ *
16.FE AZ ONLY
21.FV AZ

14. Update the TST with the inbound segment by using TTU entry.
TTU/T4/S3
System response:
UPDATE - OK
TTK/EXCH/T4
TTK/T4/EIRRIRR or TTK/T4/EIRR3257000
TTK/T4/TIRR3475000
TTK/T4/XIRR3040000OB
FPINFO/CASH+/CASH
System response:
--- TST RLR ---
THR1A0980/9113SH/25JUL18
6 TK PAX OK25JUL/THR1A0980//ETAZ/S3
000/S2
000/S2
000/S3
14 FB PAX 0000000000 TTP/T-AZ/P1/T3/RT OK ETICKET/S3
16 FE INF AZ ONLY/S3
17 FM PAX *C*0/S3
18 FO PAX 055-2400550009THR22JUL18/0000000/055-24005500093E2
/S3
20 FP INF O/CASH+/CASH
21 FV PAX AZ/S3
22 FV INF AZ/S3

18. You have to enter the original issue/in exchange ticket number for infant.
FO*L10/P1/S3
Note: you must add the passenger type identifier (INF) as below:
System response:
FOINF055-2400550010E2THR22JUL18/0000000/055-2400550010E2/P1/S3
Here you can find PNR after entering FO line for infant:
--- TST RLR ---

THR1A0980/9113SH/25JUL18
6 TK PAX OK25JUL/THR1A0980//ETAZ/S3
000/S2
000/S2
000/S3
14 FB PAX 0000000000 TTP/T-AZ/P1/T3/RT OK ETICKET/S3
16 FE INF AZ ONLY/S3
17 FM PAX *C*0/S3
18 FO PAX 055-2400550009THR22JUL18/0000000/055-24005500093E2
/S3
19 FO INF 055-2400550010THR22JUL18/0000000/055-24005500104E2
/S3
21 FP INF O/CASH+/CASH
22 FV PAX AZ/S3
23 FV INF AZ/S3
19. Issue new TST.
TTP/T-AZ/T4/RT

Reissue with the TTU transaction (Additional Payment)

Passenger Buckman wants to change his inbound reservation. The price is as before and
passenger has to pay changing fee.
You have to retrieve his PNR and FA element shows you that an e-ticket was issued.
Current PNR:
--- TST RLR SFP ---

RP/THR1A0980/THR1A0980 SH/SU 16MAY18/1023Z RJRHS6
THR1A0980/9113SH/16MAY18
1.BUCKMAN/ROBERT MR
2 LH 601 T 02JUN 6 IKAFRA FLWN
3 LH 440 T 02JUN 6 FRAIAH FLWN
4 LH 441 T 10SEP 1 IAHFRA HK1 D 1550 0835+1 *1A/E*
5 LH 600 T 11SEP 2 FRAIKA HK1 1 1405 2125 *1A/E*
8 SSR DOCS LH HK1 ////10MAR80/M//BUCKMAN/ROBERT
9 RM NOTIFY PASSENGER PRIOR TO TICKET PURCHASE & CHECK-IN:
FEDERAL LAWS FORBID THE CARRIAGE OF HAZARDOUS MATERIALS -
GGAMAUSHAZ/S3-4
00000/S2-5
12 FE PAX FARE RESTRICTION MAY APPLY -BG:LH/S2-5
13 FM PAX *C*3/S2-5
14 FP CASH
15 FV PAX LH/S2-5
Here you can find PNR after changing inbound reservation:
--- TST RLR SFP ---

RP/THR1A0980/THR1A0980 SH/SU 10JUN18/1040Z RJRHS6
THR1A0980/9113SH/10JUN18
1.BUCKMAN/ROBERT MR
2 LH 601 T 02JUN 6 IKAFRA FLWN
3 LH 440 T 02JUN 6 FRAIAH FLWN
4 LH 441 T 15SEP 6 IAHFRA HK1 D 1550 0835+1 *1A/E*
5 LH 600 T 16SEP 7 FRAIKA HK1 1 1405 2125 *1A/E*
8 SSR DOCS LH HK1 ////10MAR80/M//BUCKMAN/ROBERT
9 RM NOTIFY PASSENGER PRIOR TO TICKET PURCHASE & CHECK-IN:
FEDERAL LAWS FORBID THE CARRIAGE OF HAZARDOUS MATERIALS -
GGAMAUSHAZ/S3-4
00000/S2-3
12 FE PAX FARE RESTRICTION MAY APPLY -BG:LH/S2-3
13 FM PAX *C*3/S2-3
14 FP CASH
15 FV PAX LH/S2-3

2. Update the TST with the new segments by using TTU as below:
TTU/S4-5
Here you find TST:
TST00001 PC THR1A0980 SH/10JUN M 0 LD 19MAY18 1445 OD HOUTHR

T-
FXP/R,VC-LH
1.BUCKMAN/ROBERT MR
1 IAH LH 441 T 15SEP 1550 OK
2 O FRA LH 600 T 16SEP 1405 OK
IKA
FARE F USD 838.00
EQUIV IRR 35196000
TX001 X IRR 201000-I6SE TX002 X IRR 350000-IRAE TX003 X IRR 906000-DESE
TX004 X IRR 2136000-RAEB TX005 X IRR 238000-YCAE TX006 X IRR 769000-USAP
TX007 X IRR 769000-USAS TX008 X IRR 167000-XACO TX009 X IRR 294000-XYCR
TX010 X IRR 236000-AYSE TX011 X IRR 189000-XF
TOTAL IRR 41451000 BSR 42000.00
THR LH X/FRA Q130.00LH HOU Q110.00 149.00LH X/FRA Q110.00LH THR
Q130.00 209.00NUC838.00END ROE1.000000 XF IAH4.5
3. Adjust the following fields with TTK entries according to ticket image:
TTK/DTHRTHR
TTK/BTHRCIRW
TTK/L1/V15SEP15SEP
TTK/L2/V16SEP16SEP
TTK/A2PC
TTK/L2X

TTK/EXCH
System response:
TST00001 PC THR1A0980 SH/10JUN M+1 LD 19MAY18 1445 OD THRTHR

T-
FXP/R,VC-LH
1.BUCKMAN/ROBERT MR
1 IAH LH 441 T 15SEP 1550 OK THRCIRW 15SEP15SEP 2PC
2 X FRA LH 600 T 16SEP 1405 OK THRCIRW 16SEP16SEP 2PC
IKA
FARE R USD 838.00
EQUIV IRR
TX004 O IRR 2136000-RAEB TX005 O IRR 238000-YCAE TX006 O IRR 769000-USAP
TX007 O IRR 769000-USAS TX008 O IRR 167000-XACO TX009 O IRR 294000-XYCR
TX010 O IRR 236000-AYSE TX011 O IRR 189000-XF
TOTAL IRR 0
GRAND TOTAL IRR 0
Q130.00 209.00NUC838.00END ROE1.000000 PD XF IAH4.5
*LH *
12.FE FARE RESTRICTION MAY APPLY -BG:LH

13.FM *C*3


In this case 50 USD change fee should be added.
TTK/ TTK/EIRRIRR or EIRR35196000

TTK/TIRR2103000
TTK/XIRR2103000DU
System response:
TST00001 PC THR1A0980 SH/10JUN M+1 LD 19MAY18 1445 OD THRTHR

T-
FXP/R,VC-LH
1.BUCKMAN/ROBERT MR
1 IAH LH 441 T 15SEP 1550 OK THRCIRW 15SEP15SEP 2PC
2 X FRA LH 600 T 16SEP 1405 OK THRCIRW 16SEP16SEP 2PC
IKA
FARE R USD 838.00
EQUIV IRR 35196000
TX004 O IRR 2136000-RAEB TX005 O IRR 238000-YCAE TX006 O IRR 769000-USAP
TX007 O IRR 769000-USAS TX008 O IRR 167000-XACO TX009 O IRR 294000-XYCR
TX010 O IRR 236000-AYSE TX011 O IRR 189000-XF TX012 X IRR 2103000-DU
TOTAL IRR 2103000
Q130.00 209.00NUC838.00END ROE1.000000 PD XF IAH4.5
*LH *
12.FE FARE RESTRICTION MAY APPLY -BG:LH

13.FM *C*3
6. Remove PC flag. You can remove it after exchanging TST also.
TTF
7. Cancel old form of payment and enter new one.
FPO/CASH+/CASH
FO*L10/S4-5
System response:
FO220-2453447528E3THR16MAY18/00000000/220-2453447528E3/S4-5
You have to add passenger and segment association.
9. The new TST can be issued.
TTP/T-LH/ P1/S4-5/RT

Reissue with the TTC transaction
To create a new reservation for passengers who already have e-ticket for reissue purpose:
1. Create new PNR based on new dates.
New PNR:
--- RLR ---

RP/THR1A0980/THR1A0980 SH/SU 05OCT18/0630Z S5BFNO
THR1A0980/9113SH/05OCT18
1.LEAVEY/PATRICK MR 2.SIMPSON/MAGGIE MRS
3 LH 600 Q 25OCT 4 FRAIKA HK2 1 1405 2025 *1A/E*
5 TK TL20OCT/THR1A0980
2. Considering in this case there are no TSTs present in the PNR.
Calculate the fare with FQP, including the date of issue of the original tickets.
Ticket Image of PAX 1:
TKT-2202453447537 RCI- 1A LOC-S584TM

1.LEAVEY/PATRICK MR ADT ST
1 OIKA LH 601 V 01OCT0155 OK VRCIR F 01OCT01OCT 1PC
2 OFRA LH 600 V 20OCT1405 OK VRCIR O 20OCT20OCT 1PC
IKA
FARE F USD 870.00
EQUIV IRR 36593000 BSR 42060.00
TOTAL IRR 40398000
/FC THR LH FRA Q120.00 315.00LH THR Q120.00 315.00NUC870.00END R
OE1.000000
FP CASH
Ticket Image of PAX 2:
TKT-2202453447538 RCI- 1A LOC-S584TM

1.SIMPSON/MAGGIE MRS ADT ST
1 OIKA LH 601 V 01OCT0155 OK VRCIR F 01OCT01OCT 1PC
2 OFRA LH 600 V 20OCT1405 OK VRCIR O 20OCT20OCT 1PC
IKA
FARE F USD 870.00
EQUIV IRR 36593000 BSR 42060.00
TOTAL IRR 40398000
/FC THR LH FRA Q120.00 315.00LH THR Q120.00 315.00NUC870.00END R
OE1.000000
FP CASH

FQPIKA/ALH/CV/D01OCTFRA/CQ/D25OCTIKA/OLH/R,VC-LH,23MAY18
System response:
LAST TKT DTE 06OCT18 - SEE ADV PURCHASE

------------------------------------------------------------
AL FLGT BK T DATE TIME FARE BASIS NVB NVA BG
THR
FRA LH V V 01OCT VRCIR 01OCT01OCT 1P
THR LH Q Q 25OCT QRCIR 25OCT25OCT 1P
USD 910.00 01OCT18THR LH FRA Q120.00 315.00LH THR Q

IRR 38275000 120.00 355.00NUC910.00END ROE1.000000
IRR 198000I6 XT IRR 1154000OY IRR 446000DE IRR 1657000
IRR 350000IR RA
IRR 3257000XT
IRR 42080000
RATE USED 1USD=42060.00000IRR
TICKET STOCK RESTRICTION
BG CXR: LH/LH
3. Create manual TST for flight segment by using:
TTC
4. Fill in the applicable fields in the TST with the TTK entry:
TTK/DTHRTHR
TTK/BQRCIR
TTK/V25OCT25OCT
TTK/A1PC
New fare/ Old taxes/New tax/Total:
TTK/RUSD910.00/EIRR38275000/OIRR198000I6/O350000IR/O1154000OY/O446000DE
/O1657000RA/XIRR2103000DU/TIRR3785000
Fare calculation:
TTK/CTHR LH FRA Q120.00 315.00LH THR Q120.00 355.00NUC910.00END ROE1.000000
System response:
TST00001 THR1A0980 SH/05OCT M+1 OD THRTHR

T-
1 FRA LH 600 Q 25OCT 1405 OK QRCIR 25OCT25OCT 1PC
IKA
FARE R USD 910.00
EQUIV IRR 38275000
TX001 O IRR 198000-I6 TX002 O IRR 350000-IR TX003 O IRR 1154000-OY
TX004 O IRR 446000-DE TX005 O IRR 1657000-RA TX006 X IRR 2103000-DU
TOTAL IRR 3785000
ROE1.000000

FPO/CASH+/CASH
6. You have to enter the original issues/in exchange ticket numbers manually.
FO220-2453447537E2THR23MAY18/00000000/P1/S3
FO220-2453447538E2THR23MAY18/00000000/P2/S3
Note: After entering the first FO, TSTs will be automatically divided.
System response:
T P/S NAME TOTAL FOP SEGMENTS

1 .2 SIMPSON/MAGGIE MRS IRR 3785000 O/CASH+/CASH 3
2 .1 LEAVEY/PATRICK MR IRR 3785000 O/CASH+/CASH 3
DELETED TST RECORDS MAY EXIST - PLEASE USE TTH
PNR after entering the FO lines:
--- TST RLR ---

RP/THR1A0980/THR1A0980 SH/SU 05OCT18/0736Z S5BFNO
THR1A0980/9113SH/05OCT18
3 LH 600 Q 25OCT 4 FRAIKA HK2 1 1405 2025 *1A/E*
5 TK TL20OCT/THR1A0980
6 FO PAX 220-2453447537THR23MAR18/00000000/220-24534475372E2
/S3/P1
7 FO PAX 220-2453447538THR23MAR18/00000000/220-24534475383E2
/S3/P2
8 FP O/CASH+/CASH
6. Issue TSTs.
First display each ticket image, then issue the tickets by TST numbers:
TWD/TKT220-245344753447537
TTP/T-LH/T2/RT
and
TWD/TKT220-245344753447538
TTP/T-LH/T1/RT

Revalidation
If revalidation authorized by the airline, you must display the ET record by making a TWD.
To revalidate the e-ticket, enter for example:
TTP/ETRV/L10/S5-6/E3-4
Here you can find description of above command:
Option Description
TTP Transaction code to issue a ticket
/ETRV Slash, e-ticket revalidation option
/L10 Slash, line number identifier (L), line
number of the FA/FHE element in the PNR
that contains the e-ticket number (10)
/S5-6 Slash, segment identifier (S), numbers of

the changed segments in the PNR (5-6)
/E3-4 Slash, e-ticket coupon identifier (E),

numbers of the original coupons in the
e-ticket record that need to be revalidated

Chapter 6: Automated Refund 57
CHAPTER 6: AUTOMATED REFUND
1. Condition to refund an e-ticket

2. Different type of refund
3. Different scenarios to illustrate the cases
4. Display refund record from multi list

58 Chapter 6: Automated Refund
Introduction
Amadeus automated refunds allows you to refund sale documents and electronic tickets
quickly and easily.
Note: You can refund e-ticket coupons that have an 'open' status.
Data is normally stored in the system for 180 days. If the data is no longer available, you enter
details of the refund manually into a blank refund record.
You can refund e-tickets as fully or partially used after sales closure.
Steps to refund an e-ticket

1. Displaying the refund record
2. Update the refund record; if required
3. Process refund
Scenario 1
The ticket number 220-2453447540 needs to be fully refunded on LH stock with cancellation
penalty IRR 2103000.
PNR (Before refund):
--- TST RLR ---

RP/THR1A0980/THR1A0980 SH/SU 23MAY18/0919Z S5L7GO
THR1A0980/9113SH/23MAY18
1.BROWN/ANNE MRS
2 LH 601 T 20JUN 3 IKAFRA HK1 0255 0540 *1A/E*
3 LH 600 T 30JUN 6 FRAIKA HK1 1 1405 2125 *1A/E*
00000/S2-3
9 FM PAX *C*3/S2-3
10 FP CASH
11 FV PAX LH/S2-3
Query report:
TJQ/T-LH/SOF/D-22MAY23MAY
AGENT - ALL 23 MAY 2018
-------------------------------------------------------------------------------
-------------------------------------------------------------------------------
000080*220 2453447538 40398000 38050T 0 10977T CA SIMPSON/ SH S584TM TKTT
000081*220 2453447539 30724000 38050T 0 807570 CA BROWN/AN SH S5L5RK TKTT
000082*220 2453447540 30724000 38050T 0 807570 CA BROWN/AN SH S5L7GO TKTT
000083 220 2453447541 40398000 38050T 0 10977T CA LEAVEY/P SH S584TM TKTT

1. Displaying the refund record.
• Using the ticket number:
TRF220-2453447540 /T-LH
TRF/L6/T-LH
TRF /I-82/T-LH
System response:
REFUND RECORD AGT-00000000 SH/23MAY18 F TKT-Y

NM NAME BROWN/ANNE MRS
I ISSUED 22MAY18
D1 DOCUMENT 220 2453447540 5 CPNS 1200
F FARE PAID IRR 26919000

U FARE USED 0
FARE REFUND 26919000
TP TAX PAID 3805000
XT TAX REFUND 3805000 >TRFT
OP OB FEE PAID 0
REFUND TOTAL 30724000
FM COMMISSION 807570 3.00P

FP1 CASH 30724000
S ITINERARY INTERNATIONAL
RR REFUNDED ROUTING IKA FRA IKA
2. Update cancellation penalty in IRR, enter:
TRFU/CP2103000A
System response:
REFUND RECORD AGT-00000000 SH/23MAY18 A TKT-Y

NM NAME BROWN/ANNE MRS
I ISSUED 22MAY18
D1 DOCUMENT 220 2453447540 5 CPNS 1200

U FARE USED 0
CP CANX FEE 2103000 7.81P
TP TAX PAID 3805000
OP OB FEE PAID 0

FP1 CASH 28621000
RR REFUNDED ROUTING IKA FRA IKA

3. Process auto refund, TRFP
System response:
OK ETKT RECORD UPDATED SAC- 220XSJK5T3SDW

OK - REFUND PROCESSED
If you make the TRFP entry from a refund record that has already been processed, the
system simply reprints the refund document.
You can ignore a refund record at any time prior to processing the record with the following
entry:
TRFIG
4. Display Query report:
TJQ/SOF/T-LH
-------------------------------------------------------------------------------
-------------------------------------------------------------------------------
000084 220 2453447540 -28621000-38050T 0-807570 CA BROWN/AN SH S5L7GO RFND

Scenario 2
The ticket number 220-2453447542 needs to be partially refunded with used amount
45509000 IRR and 2103000 IRR as refund charge.
Also taxes I6 and IR used totally and DE used amount is 446000 IRR and RD used amount
is 1052000.
PNR (Before refund):
--- TST RLR ---

RP/THR1A0980/THR1A0980 SH/SU 23MAY18/1113Z S5T9TX
THR1A0980/9113SH/23MAY18
1.AMADEUS/TEST
2 LH 601 M 01JUN 5 IKAFRA FLWN
3 LH 094 M 01JUN 5 FRAMUC FLWN
4 LH 111 M 20JUN 3 MUCFRA HK1 2 1500 1600 *1A/E*
5 LH4291 M 20JUN 3 FRAIKA HK1 1 1700 2320 *1A/E*
00000/S2-5
11 FM PAX *C*3/S2-5
12 FP CASH
13 FV PAX LH/S2-5
Query report:

AGENT - 9113SH 23 MAY 2018
-------------------------------------------------------------------------------
-------------------------------------------------------------------------------
000080*220 2453447538 40398000 38050T 0 10977T CA SIMPSON/ SH S584TM TKTT
000081*220 2453447539 30724000 38050T 0 807570 CA BROWN/AN SH S5L5RK TKTT
000082*220 2453447540 30724000 38050T 0 807570 CA BROWN/AN SH S5L7GO TKTT
000083*220 2453447540 -28621000-38050T 0-807570 CA BROWN/AN SH S5L7GO RFND
000084*220 2453447541 35135000 56930T 0 883260 CA PETERSON SH RGWWJF TKTT
000085*220 2453447542 74672000 56930T 0 20693T CA AMADEUS/ SH S5T9TX TKTT
1. Displaying the refund record.
• Using the ticket number:
TRF220-2453447542/T-LH
TRF /L8/T-LH
TRF /I-85/T-LH

System response:
REFUND RECORD AGT-00000000 SH/10JUN18 F TKT-Y

NM NAME AMADEUS/TEST
I ISSUED 22MAY18
D1 DOCUMENT 220 2453447542 0 CPNS 0034

U FARE USED 0
TP TAX PAID 5693000
OP OB FEE PAID 0

FP1 CASH 74672000
RR REFUNDED ROUTING IKA FRA MUC FRA IKA
2. Update the OW used fare.
TRFU/U45509000
System response:
REFUND RECORD AGT-00000000 SH/10JUN18 L TKT-Y

I ISSUED 22MAY18
D1 DOCUMENT 220 2453447542 0 CPNS 0034

U FARE USED 45509000
TP TAX PAID 5693000
OP OB FEE PAID 0

FP1 CASH 29163000

3. Update cancellation penalty, enter:
TRFU/CP2103000A
System response:
REFUND RECORD AGT-00000000 SH/10JUN18 L TKT-Y

I ISSUED 22MAY18
D1 DOCUMENT 220 2453447542 0 CPNS 0034

TP TAX PAID 5693000
OP OB FEE PAID 0

FP1 CASH 27060000
4. To display tax record, enter TRFT.
System response:
REFUNDABLE TAXES
AMADEUS/TEST
220 2453447542 - 542
UNUSED TAXES
----------------------------------------------------------------
T1 198000 I6
T2 350000 IR
T3 1154000 OY
T4 810000 DE
T5 1052000 RA
T6 2129000 RD
REFUNDABLE TAX TOTAL IRR 5693000 XT
To delete I6 and IR, enter:
TRFU/TX1-2
System response:
REFUNDABLE TAXES
AMADEUS/TEST
220 2453447542 - 542
UNUSED TAXES
----------------------------------------------------------------
T1 1154000 OY
T2 810000 DE
T3 1052000 RA
T4 2129000 RD

To update DE & RD taxes, enter:
TRFU/TU2-364000
TRFU/TU4-1077000
System response:
REFUNDABLE TAXES
AMADEUS/TEST
220 2453447542 - 542
UNUSED TAXES
----------------------------------------------------------------
T1 1154000 OY
T2 364000 DE
T3 1052000 RA
T4 1077000 RD
5. In order to return to main refund record mask to validate all the fields, enter:
TRF
6. To Process refund record, enter:
TRFP
System response:
OK ETKT RECORD UPDATED SAC- 220XSJK5T3SDY

OK - REFUND PROCESSED

Refund Options Table
Here you can find the most applicable options for refund.
Format Task
TRFU/I25MAY18 Date of issue
TRFU/F68979000 Fare paid
TRFU/U45509000 Fare used
TRFU/FM9 Commission
TRFU/FM100.00A
TRFU/CP2103000A Cancellation penalty
TRFU/CP50
TRFU/TA4391000GB Add specific tax
TRFU/TA190000XFJFK4.5
TRFU/TU4-364000 Update existing tax
TRFU/TX4 Delete specific tax
TRFU/TX1-2
TRFU/TC IT9LH2TOUR1 Tour code
TRFU/FP1CASH Form of payment

/FP2 CCVI4000123456789010/1225
TRFU/FPA1 1000.00 FOP amount
TRFU/FO1253700000007LHR... Original issue
TRFU/RM free-flow text Remarks
TRFU/CURUSD5.00 Equivalent currency

Displaying a processed refund record from a multi list:
Here is an example of a multiple document numbers list obtained using the TRF entry with
the document number.
Example
Display refund record by using TRF as below:
TRF220-2453447542/T-LH
System response:
MATCHING DOCUMENT NUMBERS LIST
NUMBER - 220 - 2453447542
------------------------------------------------------------
SEQ TYPE STATUS PASSENGER NAME OFFICE REFUND NUMBER
------------------------------------------------------------
01 REFD RD AMADEUS/TEST THR1A0980
02 SALE PS THR1A0980
To display the refund record, enter:
TRF/I-1/T-LH
System response:
REFUND RECORD 220 2453447542 0 AGT-00000000 SH/10JUN18 M TKT-N

I ISSUED 22MAY18
D1 DOCUMENT 220 2453447542 0 CPNS 0034

TP TAX PAID 5693000
OP OB FEE PAID 0

FP1 CASH 25014000
AA AIRLINE AUTHORITY 220XSJK5T3SDY
To re-print the refund record, enter:
TRFP

Chapter 7: Sales Report 67
CHAPTER 7: SALES REPORT
1. Understand the sales report concept

2. Default condition
3. Make daily report
4. Components of daily report
5. Options for daily report
6. Query report
7. Options for query report
8. Item sales report
9. Options for item sales report
10. Item transaction report

68 Chapter 7: Sales Report
Introduction
Amadeus Central Ticketing transactions generate the storage of data in the document
database.
The system uses certain defaults to create and display a report:
• Data from your office

• Data created by your sign
• In the default currency as defined in your office profile
• Data from the current date (TJD, TJQ, TJT)
• Data from the current sales period (TJI)
Daily Report
The daily report is a summary of all documents issued for a single day within the current sales
period by cash, credit, refund, and adjustment totals.
The system uses the following defaults to create and display the daily report.

• In default currency as defined in your office profile
• Data from today
To display daily report, enter: TJD/T-LH

System response:
AGY NO - 33220000 DAILY REPORT 23MAY CURRENCY IRR

OFFICE - THR1A0980
AGENT - 9113SH 23 MAY 2018
---------------------------------------------------------------
PAYMENTS X DOCUM SALES REFUNDS BALANCE
---------------------------------------------------------------
FARE AMOUNT CA 225445000 46183000- 179262000
TAX AMOUNT CA 26606000 7452000- 19154000
FEE AMOUNT CA 0 0 0
DOC AMOUNT CA 252051000 53635000- 198416000
COMM AMOUNT CA 6763350- 1511670 5251680-
REMIT AMOUNT CA 245287650 52123330- 193164320
---------------------------------------------------------------
FARE AMOUNT CC 0 0 0
TAX AMOUNT CC 0 0 0
FEE AMOUNT CC 0 0 0
DOC AMOUNT CC 0 0 0
COMM AMOUNT CC 0 0 0
REMIT AMOUNT CC 0 0 0
---------------------------------------------------------------
FARE AMOUNT TOT 225445000 46183000- 179262000
TAX AMOUNT TOT 26606000 7452000- 19154000
TAX AMOUNT CC 0 0 0
FEE AMOUNT CC 0 0 0
DOC AMOUNT CC 0 0 0
COMM AMOUNT CC 0 0 0
REMIT AMOUNT CC 0 0 0
---------------------------------------------------------------
FARE AMOUNT TOT 225445000 46183000- 179262000
TAX AMOUNT TOT 26606000 7452000- 19154000
FEE AMOUNT TOT 0 0 0
DOC AMOUNT TOT 252051000 53635000- 198416000

COMM AMOUNT TOT 6763350- 1511670 5251680-
REMIT AMOUNT TOT 245287650 52123330- 193164320
---------------------------------------------------------------
---------------------------------------------------------------
FORM OF PAYMENTS SALES REFUNDS BALANCE
CA/CASH 252051000 53635000- 198416000
---------------------------------------------------------------
---------------------------------------------------------------
DOCUMENT VOLUME ISSUED CANCELLED SOLD AMT DOC SOLD
RFND 2 0 2 53635000
ELECTRONIC 6 0 6 252051000
---------------------------------------------------------------

The following table explains the components of above response
AGY NO - 33220000
Agency IATA number
OFFICE – THR1A0980 Office identification.
AGENT – 9113SH Your agent sign
DAILY REPORT 23MAY Name of the report and the current date.
CURRENCY IRR Currency of the report and the current date.

23 MAY2018
PAYMENTS X DOCUM Header of the form-of-payment type per
document column.
SALES
Header of the sales column.
REFUNDS
Header of the refunds column.
Header of the balance column. The

BALANCE
balance amounts equal the sales minus the
refunds amounts.
Reflects the published fare total of all sales

FARE AMOUNT
and refunds during the sales period.
TAX AMOUNT Reflects the accumulated total tax value of

each document and transaction type during
the sales period.
FEE AMOUNT Reflects, if applicable, the total Airline

Ticketing Fees including taxes on these
fees during the sales period.
DOC AMOUNT Document amount.

Equals the sum of the fare amount and tax
amount row for each column (sales,
refunds, and balance) of the report.
COMM AMOUNT Commission amount.

The following table explains the lower portion of the response:
Header of the form-of-payment
column. This section reflects the total
of all sales and refunds by form-of
FORM OF PAYMENTS payment type (CASH, NONREF,
CCAX, CCVI, etc.).
The sales minus the refunds equal the
balance.
Header of the document type column.

DOCUMENT VOLUME The document volume section is only
displayed if documents were issued or
canceled.
The number of all documents issued

during the sales period listed by
ISSUED
document type.
The number of all documents canceled

CANCELLED during the sales period listed by
document type.
The difference between the issued and

SOLD canceled documents listed by
document type.
The total document amount (DOC

AMOUNT TOT) sold (sales minus
AMT DOC SOLD refunds of all documents paid for in
cash and by credit) including Airline
Ticketing Fees and tax, if applicable,
listed by individual document type.
You can add more option to the basic entry. Here you can find list of TJD options:
Format Task
TJD/T-QR Ticket stock provider
TJD/SAS-9113SH/T-QR Specific agent sign/Stock provider
TJD/SOF/T-QR All agents/Stock provider
TJD/D-12AUG/T-QR Specific date/Stock provider
TJD/SOF/T-AZ/D-01JUN15JUN All agents/Stock provider/Specific date

range

Query Report
The query report contains a list of all documents for a single date or date range issued within
the last 62 days of the current.
The list is numbered so that it is easy to modify, cancel, and reinstate a canceled sale.
You can also display extended data for a specific item. The total fare, tax, airline fee,
commission, form of payment, agent sign, PNR record locator, and transaction type are all
included in the report.
The system uses the following defaults to create and display a query report:

• In the default currency defined in your office profile
• Data from today
To display daily report, enter: TJQ/T-TK
System response:

OFFICE – THR1A0980 SELECTION:
-------------------------------------------------------------------------------
-------------------------------------------------------------------------------
027679 235 2494659503 -20172000-37500T 0-16669T CA SOHRABIM NO KUTZUD RFND
027680*235 2494680686 23061000 36990T 0 17425T CA SOHRABIM NO UMAGCQ TKTT
027681 235 2494680687 CANN
027682 235 2494680688 CANN
027683*235 2494680689 2100000 21000T 0 0 CA BAHRAMIS HE WGDZGJ TKTT
027684*235 2494680690 40373000 37070T 0 32999T CA ASSAREH/ AL S5NLUH TKTT
027685*235 2494680691 49348000 28120T 0 41882T CA FARNIA/M BA LNXAUF TKTT
235 2494680692 CNJ
027686*235 2494680693 2730000 27300T 0 0 CA SEYRAFIA HA PPUDIM CANX
027687 235 2494680694 16321000 11790T 0 13627T CA ALIJANI/ HE VPTTUU TKTT
027688 235 2494680695 16321000 11790T 0 13627T CA BASIRI/F HE VPTTUU TKTT
To print last displayed report, enter:
TJP

Format Task
TJQ/T-QR Ticket stock provider
TJQ/SAS-9113SH/T-QR Specific agent sign/Stock provider
TJQ/SOF/T-QR/D-31MAY All agents/Stock provider /Specific

date
TJQ/T-EK/D-01UN15JUN Stock provider/ Specific date range

TJQ/D-12MAY15MAY/T-TK Specific date range/Stock provider
TJQ/SOF/T-EK/QTX-REFD All agents/Stock provider/Refunded

tickets
TJQ/SOF/T-EK/QTC-TKTT All agents/Stock provider/Ticketed

documents
TJQ/SOF/T-AZ/QTC-CANX All agents/Stock

provider/Cancelled documents
You can add more option to the basic entry. Here you can find list of TJQ options:

Item sales report

The item sales period report provides a list of all documents issued within the current sales
period with the cash and credit totals against each item. The report is split in two main
sections: sales and refunds.
To display the most recently closed period you can add /H-1 option, and also 2 which means
the second most recently closed period.
TJI/SOF/H-2/T-TK
AGY NO - 33220000 ITEM REPORT 000094 CURRENCY IRR

OFFICE – THR1A0980 SALE PERIOD
AGENT - ALL 2205-2305 26 MAY 2018
-------------------------------------------------------------------------------
DOCNUM PAYMENT CREDIT CASH TAX FEE COMM
-------------------------------------------------------------------------------
SALES
-----
2494654961 CASH 0 36933000 2822000 0 3069990
2494654962 CASH 0 108176000 796000 0 9664200
2494654963 CASH 0 81341000 796000 0 7249050
2494654964 CASH 0 210890000 2819000 0 187263T
2494654965 CASH 0 33882000 2757000 0 2801250
- 966
2494654967 CANCELLED 0 0 0 0 0
2494654968 E 235-2494654861 0 2730000 2730000 0 0
CASH
-------------------------------------------------------------------------------
SALES ! CREDIT 0 TAX 12720000
TOTALS ! CASH 473952000 COMMISSION -41510880
FEE 0
-------------------------------------------------------------------------------
REPORT ! CREDIT 0 TAX 12720000
TOTALS ! CASH 473952000 COMMISSION -41510880
FEE 0
-------------------------------------------------------------------------------
You can add more option to the basic entry. Here you can find list of TJI options:
Format Task
TJI/T-TK Display an item sales period report/ Stock
provider
TJI/ SOF /T-TK All agents/Stock provider
TJI/ SAS-9113SH/T-TK Specific agent sign/Stock provider
TJI/SOF/H-1/T-TK All agents/The most recently closed

period/Stock provider
TJI/SOF/H-2/T-TK All agents/The second recently closed

period/Stock provider

Item transaction report

From a query report you can request an item transaction report; this display gives you
extended data about the specified item.
You can display this type of report either by entering the sequence number or by entering
the ten-digit document number.
TJT/I-79/T-LH
Or
TJT/TK-2453447542/T-LH
AGENCY - 33220000 23MAY18 40398000 CASH

OFFID/AS- THR1A0980 SH SH ITEM - 000079 3805000 TAX
DOC TYPE- ELEC TKT SALE CURR - IRR 0 FEES
AL/PROV - 220 - LH STATUS - PENDING 1097790 COMM
DOCUMENT- 2453447537- ELEC TKT SALE PNR S584TM
PASSENGER : LEAVEY/PATRICK MR
TOUR : INVOICE :
FOP1 : CA 40398000 CASH
FOP2 :
FOP3 :
TAX : 198000I6 350000IR 3257000XT
ORIGIN :
PURCHASER :
FARE CALC : THR LH FRA Q120.00 315.00LH THR Q120.00 315.00NUC8
AUTOMATED 70.00END ROE1.000000XT1154000OY446000DE1657000RA
PRICED

Notes

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Amadeus Iran

Copyright © 2019, Amadeus-Iran

All rights reserved.

Chapter 1: Creating TST...………………………………………………… 3

Chapter 2: Issuing an e-ticket……………………………………………. 13

Chapter 3: Displaying an e-ticket record………………………………. 23

Chapter 4: Cancel a sale, exchange or refund……………………. 28

Amadeus Iran Training Module

Chapter 6: Automated Refund…………………………………………… 57

Chapter 7: Sales Report….……………………………………………… 67

Amadeus Iran Training Module

What is an Electronic Ticket?

• Save the paper and other costs.

• No paper ticket to lose.

• No wait for tickets to be delivered.

• Print their boarding passes at the self-service check-in kiosks.

What is an Electronic Ticket Direct?

• Display ticketing record

E-ticket sales are directly reported to the airline for settlement.

Amadeus Iran Training Module

Amadeus Iran Training Module

CHAPTER 1: CREATING TST

At the end of this chapter, you will be able to:

1. Understand the concept of TST

Amadeus Iran Training Module

TST (Transitional Stored Ticket) Creation

The following information is stored in the TST:

There are two types of TST(s):

1. Manual Stored Ticket (MST)

Amadeus Iran Training Module

Manual Stored Ticket

Automatic Stored Ticket

Here you can find TST example:

TST00001 THR1A0980 SH/12MAY I 0 LD 15MAY18 2359 OD THRTHR

9.FE BA ONLY-CONDITIONS APPLY NON ENDORSABLE -BG:BA

If you decided to delete specific TST or all TSTs, use below:

Amadeus Iran Training Module

PNR Change Flag (PC Flag)

TST00001 PC THR1A0980 SH/07MAY M 0 LD 10MAY18 1532 OD THRFRA

5.FE FARE RESTRICTION MAY APPLY

TTF Transaction code

Amadeus Iran Training Module

TST flag removed

To remove the PC flag from all existing TSTs, enter:

TTF Transaction code

All TST flags removed

Amadeus Iran Training Module

Manually updating the TST itinerary

Have a look to below PNR:

--- TST RLR ---

To display TST, enter:

TST00001 THR1A0980 SH/08MAY I 0 LD 11MAY18 0953 OD THRTHR

Now change the outbound flight to 22SEP, enter:

--- TST RLR ---

Amadeus Iran Training Module

To display TQT, enter:

TST00001 PC THR1A0980 SH/08MAY M 0 LD 11MAY18 0953 OD FRATHR

To display TQT, enter:

TST00001 PC THR1A0980 SH/08MAY M 0 LD 11MAY18 0953 OD THRTHR

Amadeus Iran Training Module