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    Work Health and Safety Management System Evaluation Report Background

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    e_dmsave
    The document evaluates an Australian hardware store's work health and safety management system based on incident data from July 2012 to May 2013. It found that new customer service staff had the most incidents, with at least one per month. It recommends developing a training program for new employees, purchasing trolleys to reduce lifting incidents, and improving floor slip resistance. An implementation plan outlines reviewing training programs, developing lifting policies and procedures, and creating workplace safety reminders over the next few months.

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    Work Health and Safety Management System Evaluation Report Background

    Uploaded by

    e_dmsave
    145 views3 pages
    The document evaluates an Australian hardware store's work health and safety management system based on incident data from July 2012 to May 2013. It found that new customer service staff had the most incidents, with at least one per month. It recommends developing a training program for new employees, purchasing trolleys to reduce lifting incidents, and improving floor slip resistance. An implementation plan outlines reviewing training programs, developing lifting policies and procedures, and creating workplace safety reminders over the next few months.

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    BSBWHS521_Assessment 3

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    The document evaluates an Australian hardware store's work health and safety management system based on incident data from July 2012 to May 2013. It found that new customer service staff had the most incidents, with at least one per month. It recommends developing a training program for new employees, purchasing trolleys to reduce lifting incidents, and improving floor slip resistance. An implementation plan outlines reviewing training programs, developing lifting policies and procedures, and creating workplace safety reminders over the next few months.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    145 views3 pages

    Work Health and Safety Management System Evaluation Report Background

    Uploaded by

    e_dmsave
    The document evaluates an Australian hardware store's work health and safety management system based on incident data from July 2012 to May 2013. It found that new customer service staff had the most incidents, with at least one per month. It recommends developing a training program for new employees, purchasing trolleys to reduce lifting incidents, and improving floor slip resistance. An implementation plan outlines reviewing training programs, developing lifting policies and procedures, and creating workplace safety reminders over the next few months.

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    Work Health and Safety Management System Evaluation Report

    Background
    The Australian Hardware National Work Health and Safety data shows information
    regarding incidents happened at the workplace from July 2012 to May 2013. Based on data,
    it can be concluded that the new Customer Service Staff is on the top list that have more
    incidents, at least one incident per month. This confirmed that the Work Health and Safety
    management has failed and needed to be reviewed. The Lost Time Injury shows around
    50% of incidents and has happened every month since August which impacts on the
    productivity of the company. First Aid incidents, Medical Treatment Injury and Near Miss
    Incident shows 15% of incidents for each category which is significant considering that the
    case has been happening at least every two months. A few incidents of falling down and
    slipping were also recorded at Australian Hardware store.
    Recommendation to Address Identified Issues
    To address the issues identified, the company should consider to:
    - Develop, review and monitor the effectiveness of a training program for new employees
    and make sure everyone starts working after they received trainings.
    - Purchase trolleys to carry boxes and create policy and procedure regarding the matters.
    - Ensure all shoes of staff members are appropriate, and provide extra anti-slip layer for
    the floor.
    Improvements to Recordkeeping Practice
    The recordkeeping should be implemented by everyone in the company. Customers
    are also welcome to register themselves. In recordkeeping form, some details such as date,
    time, name of the register, name of people involved, location and description of situation
    should be included. This will help the process of analysing the incident accurately with the
    additional resource of stores’ video recording.
    Induction and Training Requirements

    Development
    Identified Gap Objectives Details Timeframe Cost
    Activity

    Effectiveness of Review and Ensure all new Provide training for new 2 months $500
    new employees develop training employees are employees. Ensure they
    training programs. trained, start working only after they
    understand, have been trained, monitor,
    Monitor and
    and follow the and review their
    control the
    policies and performance.
    effectiveness of
    procedures.
    the training.

    Following of Review the policy Minimize the Develop the lifting policy 2 months $300
    lifting policies and procedure incidents with and procedure.
    and procedures for lifting. lifting.
    Ensure everyone
    understand the policy and
    procedures and
    demonstrate the practical
    issues.

    Awareness of Develop regular Ensure all Use regular check-list to 1 month $600
    workplace check-list for employees are remind employees on their
    employees and a aware of their action and activity.
    regular training responsibilities
    Create short video with
    or short at the
    incidents to be shown
    sessions. workplace.
    around the workplace.

    Justification for Recommendation


    As most of the incidents happened was with the new customer service staff, it is
    crucial to provide an effective training session before they start working at the company. The
    lifting has also been a common issue as many employees do not carry the items or product
    properly and do not follow the safe procedures. Purchasing trolleys will be beneficial as it
    can be used for boxes over 10kg and with the size 80x80x80 cm which will minimize the risk
    of incidents. Moreover, many incidents with slipping have occurred at the workplace. It is
    needed to find safer material for shoes and provide anti-slip cover for the floor.
    Implementation Plan

    Review
    Date Actions Description Resources Responsible
    Date

    5/10/2021 Review and develop Provide training for new Training WHS Manager 5/12/2021
    training programs. employees. Ensure they program
    start working only after they
    Monitor and control WHS
    have been trained, monitor,
    the effectiveness of consultant
    and review their
    the training.
    performance.

    5/10/2021 Review the policy Develop the lifting policy Lifting Policy WHS Manager 5/12/2021
    and procedure for and procedure. and Procedure
    lifting.
    Ensure everyone
    understand the policy and
    procedures and
    demonstrate the practical
    issues.

    5/10/2021 Develop regular Use regular check-list to Check-list WHS Manager 5/11/2021
    check-list for remind employees on their
    Short Video
    employees and a action and activity.
    regular training or
    Create short video with
    short sessions.
    incidents to be shown
    around the workplace.

    Training and Safety Induction Session Plan

    Target Training
    Session Duration Topic Outcome
    Audience Method

    1 New 80 min WHS Program, Policies All employees are Workshop


    employees and Procedures ready to work with
    Work Health and
    Safety System

    2 Team Leader 40 min Monitoring and Team leaders are Workshop


    controlling team work capable to monitor and
    regarding Work Health control the team on
    and Safety System Work Health and
    Safety System and
    report effectiveness

    3 Forklift Driver 40 min Safety driving policy Driver can perform safe Theorical and
    and procedure driving ability and drive practical
    following safety policy assessment
    and procedures

    4 Manager 60 min Promote and review Managers could Work Health and
    Work Health and promote Work Health Safety Training
    Safety System and Safety System
    within the company
    and know when and
    how to review it

    5 Customer 30 min Promote customer Customer service staff Workshop


    Service Staff safety procedure member are aware of
    incidents that could
    happen with customers
    and know how to take
    safety behaviour before
    it occurs

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