Cisco - CVP Development and Scripting Part 2 (CVPDS
Part 2)
Code: CVPDS Part 2
Length: 5 days
URL: View Online
The new CVPD Scripting Part 2 class provides in-depth coverage and hands-on practice of the more advanced
programming topics of Call Studio such as web services and parsing their results, javascript, modularizing large
applications, writing a speech recognition applications, and advanced event handling.
Skills Gained
RESTful Web Service (WS) Interface
Parse XML from a WS with XPath
Parse JSON with JsonPath
SOAP WSDL Web Services
SQL DB – Multiple Rows, Stored Procedures
JavaScript in Call Studio for String and Math functions; Date Validations and Creating Date-Time Variables
(New) Local Variables
Enhanced Event Handling
Subflows as Subroutines
Multiple Apps – Subdialogs, App Transfer
Write Comprehensive Nuance Speech Reco Studio Scripts with Grammars, Confidence, Nbest, Global Commands
Who Can Benefit
CVPD is for Cisco customers, partners, and employees involved in UCCE/CVP or CVP Stand-alone deployments. This
class is for application developers, programmers, sales and pre-sales, technical support, and project managers to learn
to script in CVP Call Studio and VXML Server.
Prerequisites
CVPD Part 1 or Experience Using Call Studio
Course Details
Course Outline
Module 1: JavaScript: Add an incredible amount of functionality that was not formerly available:
String functions: substring, string length, string replace, toUpper, toLower, charAt, etc.
Math functions: round, floor, ceiling, truncate, random numbers, etc.)
Date functions: date or time arithmetic, validate dates, create formatted date/time variables
Module 2: REST Web Service calls and XML: Learn to work with RESTful web services
Testing RESTful web service interface in a Web Browser using Rest Client Extension
Learn XPath syntax to parse XML response and using free online tools
How to use the Studio REST Client Element and to parse XML responses in Studio
Fetchtimeout and Fetchaudio review
Module 3: REST Web Service calls and JSON
Learn JSON syntax, how to parse JSON responses, and test using free online tools
Use the Studio Rest Client element and JavaScript in Studio to parse JSON results
Module 4: SOAP Web Services: Understand how to invoke a SOAP and WSDL based web services
SOAPUI to test web service connection outside of Studio
Using the Studio Web Services Element
Module 5: Database: Use the SQL Database element in Studio
Select data and execute stored procedures on a SQL-based database
Select multiple rows into XML and parse the result
Event Handling to catch exceptions and switch to backup database
Module 6: Modularization and Multiple applications
SubFlows – Subroutines (or ‘functions) for reusability and readability
Subdialogs – Calling another Studio application as a subroutine
Application Transfers – Go to another Studio application without returning
Module 7: Event Handling: Adding event handling globally, in subflows, or element-level
LastException variable
Adding Your Own Event Handling for Java Exceptions, VoiceXML Events, Custom Exceptions
Creating an Error Element to catch any unhandled exceptions
Use Cisco Log Parser Tool
Module 8: Speech Recognition: Working with Nuance Speech Recognition
Understanding grammars: builtin, inline, external
Using Studio Digits, Number, Currency, YesNoMenu elements, Confirm if necessary
Studio Form Element to build a menu, invoke builtin grammars, point to URI-based grammars
Work with multiple results (N-Best list) Global Commands (HotLinks)
Schedule (as of 4 )
Date Location
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